They changed my seat without telling me which was annoying, but they did remedy the situation.
Nothing is perfect! Good job!
Food on this flight was not as good as previously experienced.
Taxi, and Baggage took way too long
The flight attendants were very kind and attentive and the food was good. The seats were cramped.
Check in took over 2 hours because the agent had no experience with dealing with declared transport of unloaded firearms. Not surprising in a country where that is rare. She should have been able to call for some help from someone with more authority or experience. She stated I need a reservation for the handgun and ammunition. No information was given to me by the World Police & Fire Games that a "reservation" for my handgun and ammo would be needed. When I checked ahead of time there was no information about a "reservation" needed in Virgin Atlantic's web site or Delta's web site dealing with firearms.
The Airbus A330 used on this leg needs to be refurbished. The seats are all damaged, the in-seat power did not work (both 110v outlets and USB outlets) - the IFE screen looked like it was about 10 years old and would not stay unfolded, it just kept flopping down. At one point the flight attendant offered to "fetch some tape" to hold it in place for the flight. I felt very bad for her that she had been put in a position where this was even a reasonable suggestion to have to make.
The flight was delayed twice causing us to arrive in Amsterdam about 5 hours late.
The comfort level depends on the plane. Flying to London we were on an Airbus 350 and it was spectacular -- economy felt like a premium experience. Flying back, we were on a 787 and I was cramped in the middle seat, not sure where to put my elbows. Crew was phenomenal. Supremely polite and accommodating--highest class of airline crews!
Terrible service of rescheduling, which never happened! Well I will not recommend you for other because the service does not work!! Thank you
Check in is poorly marked Heathrow lounge was excellent, service very good New Virgin upper class suites technically qualify as business class but they are very cramped and there is no storage space at all. No sleep suits available in my size, on any of the flights. Rather leave it if you can't deliver. Toiletry bag is cheap and tacky. Compare with the price paid for a business class ticket.
It was far too cold. Had to wear my coat and use the blanket. Very unpleasant.
Delays, grumpy service staff
The new business class configuration isn't the best. Knees keep bumping. The seat area wasn't the cleanest either. There was an orange peel on the floor. Meal - mediocre.
Had a brillant flight from LAX and the lady that check us in at LAX on the vs6848 flight to Manchester was outstanding ! And deserves recognition! She was patient with when we were paniced about us been late and havibg five chikdren under five...she kept us clam... reassured us and booked our bags..ensure my elderly mother had assistance and also waited for my husband who had gone to the toilet and jad got himself lost in the airport. We made it to the plan on time... please fjnd that lady as I really want her to be recognized The plane was of high standard and we got the seats thats worked well with our large family My email is email@example.com if you need more information.
Pros: "Seat was comfortable, good movies, etc"
Cons: "Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory."
Cons: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Pros: "Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific."
Pros: "crew was nice"
Cons: "First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding."
Cons: "Getting home 5 hrs later than planned"
Pros: "Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you"
Pros: "Sharp good atention in counter"
Pros: "The food was great. The flight attendants were very courteous and took excellent care of all passengers"
Cons: "Long flight lol j/k can't help that. It was a great flight, no complaints"
Pros: "Movies. Meals. Wine. Freq"
Cons: "Seatback TV is of the worst quality among airlines. They really need to upgrade those. They don’t nearly give enough beverage and water. The gate wasn’t announced till last minute. There was no group priorities when boarding. Process was chaotic. Food was meh. No internet."
Pros: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."
Cons: "I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other"
Pros: "Entertainment Meal service and quality"
Pros: "Flight was close to being on time. I was able to get a lot of sleep on the flight."
Pros: "Lovely food and staff. Lots of food."
Cons: "The seat pocket in front of me was broken. I didn't want to make a fuss but one would have thought during checks pre-flight that should have been noticed and rectified. I was flying with my family including my 4 yr old and we had lots of toys to keep her entertained but had no where to put them apart from on our seats and tables when we were allowed to have them down."
Pros: "love the lounge and easy check in and boarding, great attendants and smooth trip"
Cons: "would be nice if lounge was open earlier - arrived for 8:30am flight and had to wait around in freezing cold terminal with no coffee for an hour"
Pros: "Nothing. The whole experience was horrible."
Cons: "I didn't make it to Siem Reap because the first leg of the trip from IAD to London was cancelled by Virgin Atlantic after it was fully boarded. The excuse was that a flight attendant had food poisoning and was unable to fly and so the entire flight was cancelled. The Virgin team seemed unconcerned and showed NO sense of urgency to try and get people rebooked. Their solution was to rebook everyone on an evening flight the next day. If a passenger was only going to London, that was probably fine. But for people with connecting flights -- or like me with multiple connecting flights -- that wasn't acceptable."
Cons: "Flight was an hour and a half late boarding, sat on the tarmac for 45 minutes, and there was no offer of complimentary beverages. Very barebones level of service."
Pros: "Free everything...food, wine, spirits, movies, etc. Nice crew!"
Cons: "Seats a little hard, main dinner dish was a little odd but okay."
Cons: "They switched my gate 5 times and lost my baggage."
Pros: "Excellent entertainment options, out stewardess was fantastic."
Cons: "Cramped seats."
Cons: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"
Pros: "Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early"
Cons: "Could do with more legroom. Food not the greatest"
Pros: "I liked that the boarding went really fast and the staff at the JFK airport was super nice and helpful."
Cons: "I didn't like how rude the airplane crew was and how useless and unhappy they were. The sits were very uncomfortable and the food didn't have any taste."
Pros: "Great service outstanding staff"
Cons: "Entertainment package needs to better emirates and qatar could be taken as examoles Delay un take iff 3 times now in last 12 months"
Pros: "Nothing because I was given a middle seat"
Cons: "6'4 and I get a middle seat.."
Pros: "ear plugs, eye mask, pillow and blanket provided. fruit, water and juice available without asking someone for it. adequate leg room, good movie selection and 2 meals with wine provided."
Pros: "Plenty of leg room Open area for self-serve snacks and non-alcoholic drinks Food was very good Super friendly attendants"
Pros: "The boarding and the overall flight experience was quite good."
Cons: "There were movie options such as Sully and Deepwater Horizon, which I think are unsuitable for flights. Overall, the movie options could have had more variety."
Pros: "Was a comfy flight thanks to not having anyone sitting next to me. If someone wouldve been next to me it wouldnt have been as nice because the seats are too bunched for international travel."
Cons: "My seat wouldnt recline properly. There were limited food options for non pork eaters. No outlets for power. How can you operate an international flight with nothing provided for those who need to charge their devices after some time. Not a smart design move."
Cons: "The plane was small. It was a quick flight though."
Pros: "The plane is clean and comfortable. The boarding was easy."
Cons: "The staff on all SAS flights seem a little lazy."
Pros: "Economy Plus is great (I’m 6’10”) & had plenty of legroom! Good food, great service, nice entertainment package and got to stay in SAS lounge until boarding!"
Cons: "They need to serve drinks with ice! US passengers need ice in their drinks!"
Pros: "Very professional crew"
Cons: "One more pass at the end of flight to pick up more trash, to create less work for cleaning crew."
Cons: "Boarding and boarding pass was horrible. 30 min before boarding, there was no one at the SAS area."
Pros: "New, clean airplane with a friendly and professional crew. It was not as uncomfortable as some of the other airlines I've used, though eight hours in economy is still too much. I chose it in part because of the connection through Copenhagen, which I recommend for an overnight stay. Great city."
Cons: "The chicken something or other on one of the flights was truly disgusting, but the rest of the economy food service was okay."
Pros: "Only thing I like is seats and boarding experience"
Cons: "The terrible air hostesses rude arrogant and very disrespectful"
Cons: ""sporty" landing in Washington :)"
Pros: "The crew were fine and the boarding was efficient."
Cons: "The TVs were really old - my husband’s broke and mine couldn’t actually play movies due to it not registering fingerprints. The pocket in front of me was also ripped open spilling those annoying in flights magazines and the airplane smelled like the lavatory which was 6 rows up... just broken down and not well maintained. It was only a 9.5 hour flight but I expected better from SAS."
Pros: "Getting off the plane."
Cons: "SAS like other airlines gives you a chance to bid on a nicer seat. If the offer is accepted, your card is charged the amount you bid and you are upgraded. If your offer is not accepted, you keep your seat and are not charged for bidding. I placed a bid for a nicer seat and was informed the day before the flight that my bid was rejected. But when the plane was boarding, I went to the man at the desk and asked if the plane was full. He informed me that it was not, and that I could pay roughly $300 for economy plus, or $1000 for business class. Online, I was ALLOWED to bid $200 for the economy plus seat. If they are going to reject this offer and then have the seat fly empty, they are a bunch of dicks. They had a chance for me to be a happier customer and to make more money. Now they lost both. What was also terrible is that when I family with an infant was moved up a few seats, I suggested to the lady next to me who wanted the newly vacant aisle seat that she ask the flight attendant for it. The flight attendant said it was fine. As the lady sitting next to me went to her her new seat, and old man from a few rows up took it. Another flight attendant had promised it to him. So, now the two of us are crammed, she's pissed that the seat she said she could have she couldn't, and I'm there like "My god, they wouldn't even take my money to let me have a nicer, EMPTY, seat." Poor communication, poorly run. Try another airline."
Cons: "Thankfully flight was a bit late since many from the previous flight needed to connect to this flight."
Pros: "The movie and tv selection were fantastic. Crew was kind and helpful. Chairs were pretty comfortable."
Cons: "It was so cold on the plane with most people including grown men with blankets wrapped up to their neck! I understand the crew moves a lot so want it cold but maybe there’s a happy medium? The cold snack sandwich with cheese and spread of some sort was awful. The main meal was better but not as good as some others I’ve had."
Pros: "On time, great customer service and great food."
Cons: "I didn't like having to buy alcohol or anything extra on an international flight."
Pros: "Made an effort to avoid the turbulence."
Cons: "Bumpy ride."
Cons: "Bad food Bad service Dirty plane Bad choice of movie collection You only get one glas of non alcoholic drink with your main meal. If you want more you have to pay ! Thats not a good service for a long trip fligt: washington-copenhagen and back. All other Airlines i have been with gives you a choice to choose between 2 different meals, buT SAS they decide for you ! And i have never seen any airline serve pork/ ham because of different believes people have, but SAS service you pork on an international 8 hours flight ! This is first time and last time I’m gonna fly with SAS. I always fly with KLM , perfect in everything and anyway. NO MORE SAS FOR ME !"
Pros: "Price and destination was convenient"
Cons: "They said coffee and tea was complimentary but they didn't serve a number of people for some reason"
Cons: "I ordered vegetarian from their transfer office at the Copenhagen airport. Days before the return flight yet to chicago they had no record of my vegetarian meal The same transfer desk told me there were no morning flights to amsterdam the next day so they booked me 930pm next day, I found hour later a flight on Dad leaving 6am next morning, had to buy own toclet"
Cons: "Not enough characters to express my disappointment."
Cons: "Not enough characters to express my disappointment."
Pros: "Comfortable flight."
Cons: "Only one meal option ( with meat). Alcoholic beverage not included."
Pros: "Airplane was fine"
Pros: "Not much to say on a positive note, I want to avoid this airline if I can."
Cons: "Three and a half hour flight and all they offer free is coffee and soft drinks! The economy seats are small and the flight attendants are indifferent, until it's time to promote their duty free products. Find an airline with better customer service."
Cons: "Never made it to destination"
Cons: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."
Pros: "Pleased with everything."
Pros: "Late delay and no service from flight staff"
Cons: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."
Cons: "The 70 euro bag check fee"
Cons: "Unexpected 70 euro baggage fee that I had no way to add online."
Cons: "My 1st experience on SAS & everything was late: takeoff over an hour late, and upon arrival in CPH we were delayed again to exit the plane because they couldn't get the skyway door attached to the plane."
Pros: "Scandinavian Airlines was good to work with in person to fix issues."
Cons: "This was a connecting flight that was swapped to go to Newark instead of DC due to unforeseeable delays in DC. Not bad in and of itself but they only gave me a few hours notice that my flight was changed (email sent at 1 AM on a 7 AM flight) and I lost my already paid for upgrade to premium economy. They couldn't find any record of me having purchased an upgrade when I went to check in on my 5+ hour flight."
Cons: "Delay after delay. Screaming kid the whole flight. Could not sleep."
Pros: "Great entertainment in modern plane with good service."
Cons: "Having to purchase alcohol is annoying on transatlantic. At least offer a wine or two."
Pros: "Great leg room."
Cons: "The food was just ok."
Pros: "Quick, painless boarding process with friendly cabin staff and above average food. Flight was delayed about 15 minutes by a maintenance paperwork (according to the announcement) issue. Not fully booked, so very relaxing atmosphere onboard."
Pros: "Movie selection/Entertainment choices were good. Food was ok. Overhead storage space was adequate."
Cons: "Seats are awfully small and legroom is cramped. The crew was standoffish and inattentive. Beverage service is lacking."
Pros: "Traveled business class after winning the upgrade bid. Really felt like there was little room for improvement. The physical set up, the service, the entertainment were all delightful. The privacy, the horizontal sleep option on a 9 hour flight were just special."
Cons: "Felt the food choices needed an upgrade. Fresh is not the only important ingredient."
Pros: "Great service overall. Will definitely use again!"
Pros: "Good entertainment, well organized, reasonably comfortable seats"
Cons: "Food wasn't very good, especially the snack"
Cons: "During online check in and through the website, I was informed that I would be able to have one free checked bag. I was never prompted that I would have to pay additional. However, when I arrived at the airport, I was told that I had to pay an additional $75 to check my bag in even though my boarding pass stated I was able to check in one bag. I was then pushed back and forth through the airport to complete this process. I would have liked to be given warning if I had to pay any additional costs."
Pros: "Great crew. Clean plane. Good food. Entertainment kept us busy especially our 3 year old."
Cons: "I really enjoyed flying with SAS on my way to Stockholm but on my return flight back to DC it was dreadful. Boarding the plane in Stockholm was one of the most unorganized setups I've ever witnessed. Something so simple was made so complicated. Second, their seat recliners go so far back that you barely have space in front of you and can barely see your tv screen. On my previous flight I was in a row where there was no one in front of us so I didn't get to experience the recliner situation. Passengers on the plane were getting into fights. So bad."
Cons: "Crew not friendly. One was very rude"
Cons: "90 min waiting in the plane withou ac in IAD 4 hs delay in Copenhagen airport. I missed flight back from Athens because a ferry delay from Santorini despite calling SAS being updated of my delay. When I arrived to Athens airport, SAS staff left and KAYAK was not supportive. My tickets were cancelled from Athens to IAD."
Pros: "Great flight all went well,"
Pros: "Clean Cabin/Food selection/"
Cons: "it all started at Boarding..... long lines with no access for premium passengers to board. get to Aircraft and no greeting......Late /Delayed Departure which caused a HELL of a Trip including missed connections in IAD and Sleeping in the Airport till that next day! my 16 hour trip back home turned into 37 Hours.........Cabin Crew not so friendly and in a rush! I was surprised, normally they are always pleasant and smiling."
Cons: "sas online system needs to be overhauled and user friendly. one sas phone agent not helpful, called back and the agent was very helpful"
Pros: "The entertainment module is great!"
Cons: "Check in took two hours! Gmhad to wait in line to "check" our bag and then wait in another to "pay" for our checked bag and get boarding passes. Very inefficient."
Pros: "Crew and food were amazing."
Cons: "It was perfect."
Cons: "Made us wait in a standing only line to board the plane. Then boarded everyone at once and had to wait outside to get on the plane in freezing rain."
Pros: "Amazing crew, great, professional customer service, boarding was a breeze, on time."
Cons: "Prices for food are a bit high."
Pros: "Smooth flight with regular updates from the crew. Crew service was frequent and very attentive."
Cons: "In flight entertainment needs to be more current and with a wider selection of titles. TV shows with only one episode on a long flight - what is the point? At least offer a full season."
Pros: "Flight was on time."
Cons: "Again, no food/snacks."
Pros: "It was on time departure, boarding was seemless. This country is so beautiful, 10 days were not enough, so we decided to go back there again in future."
Cons: "Since it was 6 hr flight at dinner time, airline should provide either sandwiches or food trays, not just free water or coffee. In order to promote tourism, national airlines (Iceland air) should give some incentives to travellers."
Pros: "Good crew. The flight from Amsterdam to Rekiyavik was on a messed plane so there isn't much the company could do with that. The seats were super small/skinny and uncomfortable tho. The flight from Rekiyavik to Chicago was better space."
Cons: "The flight from Rekiyavik to Chicago was uncomfortably hot. I think there may have been an electrical issue though."
Pros: "The crew was very professional."
Cons: "Legroom was nonexistent on the first leg (Amsterdam to iceland) of our flight"
Cons: "I looked down between the seat “legs” and wall and there was so much garbage. Never ever seen so much garbage with any other airlines. Maybe just one customer? IDK because so much. I thought could it be accumulated from a number of previous flights?"
Cons: "We were all stressed that we would not make our connection but the crew claimed they held flights for all 189 passengers connecting."
Pros: "i did not feel claustrophobic"
Cons: "can't think of anything"
Cons: "Screen did not work and dinner wasn’t provided on the way back from Iceland."
Pros: "Smooth boarding and checking in."
Cons: "Seats that can go backwards/recline more. Sleeping is a bit of a challenge."
Pros: "Small airport short layover"
Cons: "Airplanes to US should be larger model rather than 757 single aisle with more comfortable seats."
Pros: "767 300 was clean and staff wasn’t fussy."
Cons: "Staff seemed disinterested in passengers and boarding was extremely disorganized. Flight was also delayed because of a missing passenger. Not sure how that happens."
Pros: "Comfort was good because we paid an extra $45 for more leg room and we had an empty seat in our row."
Cons: "see comments above, Crew served beverages once and did not pick up trash at end of trip till asked. We have travelled quite a bit internationally and expected more out of an airline. Have booked two flights to Europe next year with other airlines."
Pros: "Not much to note here"
Cons: "Many delays, extremely uncomfortable chairs, impolite staff. I ordered a margarita pizza and it was awful. Also they boast about they're movie selection but my monitor was conveniently not working."
Pros: "Love that the airline starts boarding from the back - great to see common sense win over financial incentives. Staff and crew were great - probably the best I've seen. Great movie choices."
Cons: "Gate areas for transfers were really chaotic."
Pros: "Nice service"
Cons: "Long waits to board, wait for bus from term to plane; no clear direction from gate staff as to where queues were"
Cons: "Icelandair changed our scheduled flight’s airplane to a larger airplane to support stranded passengers from other flights. This was a good move for other passengers, but not for us. When they did this, the split my husband and I up by 10 rows! We were booked together on the same booking! We called the airline to fix this, but they refused because we booked through Kayak. We found a very nice counter agent at the airport who was able to move us to the back of the plane together. It is important to note that if you are in the front of the plane, you do not need to preorder food in order to insure that you get the meal you want. We flew Icelandair previously, and it was good experience. Since we did not know about the seat move, we didn’t preorder food for the 6+ hour flight. By the time they got to the back, they were out of nearly everything. We are unsure if Icelandair will be our choice next time we go back to Iceland. We appreciate their work to fix the other’s travel issues, however they missed the little details that could have wowed all of the passengers."
Pros: "wonderful staff"
Cons: "how fast the layover was in Iceland. No time for bathroom or snack. It seems the ham changed since my last flight on the baguette as well. All in all a great flight, but just a couple of notes"
Cons: "Poor service at every level of customer service where good service should be given. The worst service I experienced was at the ticket counter in IAD and Glasgow."
Cons: "Narrow seats. Not enough space."
Cons: "No food! Delayed arrival from London and security clearance delay with a final call for connecting flight was very stressful!!!"
Pros: "Overall things during the flight we're organized well, the flight was safe and the crew was friendly."
Cons: "One suitcase did not arrive in Iceland for two whole days after the flight and the attitude of the company on this matter was too nonchalant (as if it happens all the time and no one should make a fuss). Also, boarding was from a gate not suitable for such a large amount of people"
Pros: "a bottle of water was nice"
Cons: "on a 6 hours flight, not even 1 snack."
Pros: "Friendly crew, pilot, good equpment"
Cons: "Old movies and uninspired food"
Pros: "Seating space was good in the plane."
Cons: "Reykjavik terminal is too small and was a mad house, with too many people and not enough seating. No clear instructions re: boarding. Everyone stood in line for a long time as no one knew what to do, and there was no waiting area or seating. No free food or alcoholic drinks on an international flight."
Pros: "Allowed early than standard check-in. Pleasant counter staff. Nice to have beverage offered twice. New plane with reasonable choice of free movies. Boarding was efficient and smooth."
Cons: "Only water, apple juice, or orange juice were offered. No snacks were offered like all other airlines we have flown in recent years."
Pros: "The staff are nice enough and in Amsterdam, were efficient getting us on the plane. They did board by zones, which was something not evident when I changed planes in Reykjavik. That was total chaos and makes me question if I ever want to fly this airline again."
Cons: "No food, not even a little snack even on longer hauls. No foot rests, average seats. They come through the cabin with this annoying cart full of Icelandic souvenirs and other products."
Pros: "reasonable choice of films"
Cons: "The incoming aircraft was over an hour late arriving, but there was no prior message that the outbound flight would be delayed. The boarding area was too small to accommodate all the waiting passengers comfortably. Most airlines flying from Schiphol arrange for more gate space."
Pros: "Tv and movies"
Cons: "When I booked the flight I read that there would be a meal. There was only food for purchase. I ordered the snack of hummus for around 4 euro and when my card was charged at a price in Icelandic dollars that seemed too high.. I questioned the price and she was very rude and said it was in Icelandic to compare it to the menu and she continued to run my card. When she left I figured out she had given The wrong thing that was 10 euro! What a waste of money! I was also moved from the front of the plane to the back when boarding."
Pros: "The entertainment"
Cons: "Nothing to eat for free, not even a peanut. The economy comfort seat are not worth the extra money."
Pros: "Staff is very friendly and easy to get to and from connecting flights. Chairs are reasonable but still too little leg room"
Cons: "The slick jetway stairs when it rains or snows. Disorganized check in in Amsterdam , but that is a reflection on the subcontractor."
Pros: "Direct flight, great schedule, and reasonable cost. Nice entertainment options."
Cons: "Boarding at Reykjavik was not ideal (more of the airport setup at the international gate, as we waited in small area in hall (limited seating) prior to going up stairs and waiting, and no announcement on boarding based on seat number - it was whoever happened to get upstairs first). Boeing 757 aircraft unfortunately doesn't allow putting in standard carry-on luggage straight back (you have to put it sideways, which is a bit annoying with limited luggage space available)."
Cons: "On a trans-atlantic flight, a flight that is more than 4 hours, food should not cost, nor should the cost of food be exorbitantly expensive."
Pros: "So got a great price on a trip to London. Nice thing is you can tack on days on either side to visit Iceland. So it's like getting two vacations at one time."
Cons: "Look flying isn't fun anymore, plain and simple. The seats are too close together so the rows are tight. This airline is like all the others. Other than that this was fine."
Pros: "Boarding was efficient. Very comfortable seats. Crew was very attentive."
Cons: "Check-in could have been better, it took much longer than needed. Knowing that meals would not be served, there was therefore very little time to eat something first and by snacks for the flight, despite the fact that we arrived more than two hours ahead at the airport."
Pros: "cost of ticket"
Cons: "hate to think what it would be like making the connections in the winter! Iceland is called Iceland for a reason."
Cons: "We were separated on our first flight with little to no help from anyone."
Pros: "Iceland Air is a pretty great option if you are traveling to Iceland or doing one of the stopover trips. I loved that you get two free checked bags. It just makes the whole experience so much easier. And for less than the price of a lot of domestic flights, you can jump on the plane to Iceland. The seats all have touch screen TVs, so there were a bunch of entertainment options. Overall, pretty great."
Cons: "The boarding experience at KEF wasn't ideal. They have a small queue area to line up before boarding, but it only had room for about 1/8th of the passengers. So then it meant that a lot of people were lined up and crowded around the boarding area, which had very few seats. We were then put on a bus and taken to the plane. It all seemed pretty haphazard. Clearly, not a deal-breaker. But not an ideal final memory of the trip either."
Pros: "I really like Iceland air. On many airlines, they Nicole and dome you and you feel like you're being shoved on to a livestock truck and treated like a package . Iceland Air treats like a human."
Cons: "Free wifi for everybody please."
Pros: "I liked the communication with the passengers. I also liked the movies available. The cabin had a decent amount of leg room for me, I'm an avg sized person I would say."
Cons: "I didn't like the prices for food. A bit high for a baguette with just bread cheese and one slice of ham. It was very good but pricey. Also, boarding is disorganized. They call everyone at once, not by rows, so it gets congested FAST."
Pros: "The seats were good and they had some good movies to watch"
Cons: "some crying babies but not bad"
Cons: "I did not like the fact they did not serve dinner. I have Never been on an international flight without dinner. Seats are also uncomfortable and outdated. Never again !!!"
Cons: "Check-in was the worst, took over an hour. Icelandair had everyone in the same line, whether you had a boarding pass and were just dropping off baggage, or whether you had to check baggage and check in. Only 2 ground crew for the whole plane to check in."
Pros: "I like the route going through Reykjavik so that we can avoid New York and Chicago connections."
Cons: "No food servedl"
Cons: "The waiting area in the Reykjavik airport seems to be the main hallway between numerous gates. There is not enough sitting area for passengers waiting for connections, and there was at least one other flight departing from a nearby gate at the same time as ours. This meant many folks had to stand or sit on the floor while waiting for their connection. We could not hear the boarding announcements at all, and it seemed the boarding agents just started letting on the people who were closest to the gate, instead of boarding from the rear of the plane first."
Pros: "Flight wasn't full so we had a modicum of comfort."
Cons: "Airport again a big headache."
The airplane selected for this 8-hour journey was way too small! It was uncomfortable, cramped, and not to the usual standards. A long-haul transatlantic flight needs to have more space and adequate overhead locker space for carry-on baggage. We had to check our small carry-on and they were the very last bags to arrive at baggage claim, 40 minutes after arrival. On two occasions I counted 17+ passengers lining up in the aisle waiting to access the bathroom, as there were only 2 lavatories in the economy area. Staff were clearly frustrated and the crew had to ask passengers to sit down to avoid blocking the aisle... another point why the plane was too small for that travel duration. Turbulence was frequent, again something that is not as obvious on a larger plane. As an Irish citizen living in the US, I'm so disappointed to see the Aer Lingus standard dropping and will be likely looking for other carriers for my frequent tranatlantic travels.
Pros: "I almost missed my next flight from Dublin to Chicago. There was not enough time between flights with current security measures. Your site should not have suggested those two flights so close."
Cons: "The first plane was absolutely filthy. I paid for Wifi and when connection was spotty put my laptop down still with half of the data I purchased unused, but then it wouldn't let me back on later. Food was awful. On the first flight they skipped me for drink service entirely."
Cons: "Flight not being delayed"
Pros: "The only thing to like was for the transatlantic flight they have a pretty nice selection of moves and show to watch."
Cons: "Not enough space to write all the thing wrong here. I will never fly Aer Lingus again."
Pros: "There wasn't anything special about this flight to like, unless you like leaving late and no leg room."
Cons: "Try leaving on time for once, I nearly missed my connection because Aer Lingus is terrible at on time departures. I'm just under 2 meters tall, the seats were so tiny my knees were pressed into to the seat in front of me the entire trip."
Pros: "Allowed us to have a week layover in Dublin on the way to Amsterdam"
Cons: "Most cramped flight I have ever experienced. Tiny seats, no legroom, and super narrow aisles so that people walking up and down would invariably bump your shoulder when they walked by - makes for a difficult sleep. Rude air hostesses Waited on ground 2 HOURS, inaccurate info, no service, nada"
Cons: "Ran out of my preferred food choice."
Pros: "The whole crew was amazing! Meals were very tasty. The pillow and blanket was a nice touch. We really enjoyed the fact we all had entertainment screens."
Cons: "The selection of movies was not very grand."
Pros: "The service from the flight crew was excellent. On board meals were good, too. Although my luggage never made it on my flight to Chicago due to a delay arriving in Dublin, Aer Lingus provided me with tracking information, and I received my suitcase at my home within 48 hours."
Cons: "Neither wi-if nor the movie system worked. Fortunately we had strong tail winds so an 8 hour flight was 6. They should have let us know while we were still in the terminal so we could purchase a book or download a movie. Beer and wine had to be purchased on an international flight. No economy plus."
Cons: "Food and limited movie selections"
Pros: "The airplane, crew, service, hospitality, and enternaintment were great."
Cons: "Logistics of US border control while leaving Dublin was not as efficient nor smooth as the EU side."
Pros: "Overall, the airline is nice with decent entertainment and food"
Cons: "Every time I book with orbitz, even months in advance, I get seated in the last seat of the plane so I am in the toilet"
Pros: "Plane was clean and comfortable."
Cons: "Plane arrived late - no updates from the gate crew. ...coffee and soda is not free..."
Cons: "Buying via Kayak seemed to put us in second class status with Aer Lingus. We couldn’t get seats ahead, nor could we check in. We never received any notices from Kayak or Aer Lingus or Justfly who processed the sale."
Pros: "The food eas very good"
Cons: "The sests were not comfortable. Mt seat did not recline, and there was to much movement around me ro het comfortable."
Pros: "When I think of international, I think of the huge airplane with 3 rows of seating, an extra inch of leg space for us economy flyers ...this was basically a domestic airplane and the staff was polite but nothing over the top."
Cons: "Squished like sardines. And my luggage is broken."
Cons: "Very dirty. Waste in the seat back, gum on the floor"
Cons: "My flight was cancelled approximately 36 hours before departure. Neither Aer Lingus not the booking agency Justfly.com informed me. I discovered this as I was about to leave for airport. Neither could help me to book a new flight. Justfly.com didn't see that the flight was cancelled because Aer Lingus did not inform them. I had to go to the airport and spend 8 hours in line at the ticket desk to get a new flight the next day, in addition to 2 hours spent on the phone. Had these companies done their jobs properly, I could have rescheduled my flight days earlier on the phone and not wasted an entire day of my vacation. When I asked Justfly.com for any form of compensation they refused. Will NEVER fly on this airline or book travel thru Justfly.com again."
Pros: "It was smooth. The flight felt like it went by pretty quickly."
Cons: "Honestly, nothing jumped out at my about this flight. All I remember is that it was not a bad experience."
Cons: "We were told to be at the airport 3 hours in advance of our 9:35AM flight. We arrived at 6:45 to find a line of passengers at the aer lingus counter and no personnel. It was at least 1/2 before anyone arrived for work. The gate on the boarding pass printed that morning, was the furthest gate and a very long walk. When we arrived there we were told it was changed. We heard a lot of gate changes over the loud speaker, but no announcement from aer lingud. British airways was at"
Pros: "Average economy for a 90 minute flight. Crew were cheerful."
Cons: "They don't have a free drink service like most European airlines."
Pros: "Seats, Service , food Everything was great"
Pros: "The only thing I can say that I liked about this flight was that we arrived a little early."
Cons: "Note: This review is for Aer Lingus a partner of British Airways. 1) Service - one of our fight attendants was incredibly rude. She clearly resents her job. 2) The plane itself was very old and not well maintained. The audio jack for the in-flight entertainment was broken and I could not watch anything. My wife complained about the touch screens being faulty and her audio system was bad. Also, the carpet and seat fabric was torn. 3) The food was disgusting. I mean, really bad. 4) There was a charge for alcohol whereas British Airways was complimentary. 5) Overall, I will never fly Aer Lingus again. It was the worst flying experience in memory."
Cons: "Didn't have the opportunity to book seats on return trip. Booked the seats on outgoing and found out when we got to airport they were already assigned to someone else."
Cons: "No complimentary refreshments offered, not even water."
Pros: "The entire crew was fantastic and the service was great. Special shout out to Patricia and Katherine."
Cons: "The aircraft was too old and poorly kept."
Cons: "Poor gate service, insufficient information on flight, which was flown by Aer Lingus."
Pros: "The staff were so, so helpful and made sure we were all as comfortable as possible. I liked all the snacks and drinks and the no charge for checked bags. (A big help after a long trip and short on $!) And the best part? They dealt with U.S customs before we left Dublin so that we didn't have to deal with the long lines in Boston. So grateful!!!"
Cons: "My entertainment screen froze every time I tried to play a game, had to reset a few times before I gave up."
Pros: "Flight went smoothly, staff were pleasant, seat was fine, entertainment worked well"
Cons: "The overall feel is that the staff are very rigid about their rules. They come down the aisle at their appointed times, but never just check up to see how people are doing. The rule about registering for a vegetarian meal 72 hours advance is ridiculous. there should always be meat-free options for people, not just vegetarians. The flight attendant was kind enough to find some fruit salad for me, out of the crew meals, but she shouldn't have to. in general they don't feel very warm or inviting."
Pros: "Having meals covered by the airport hotel, and quick access by car to downtown Dublin."
Cons: "Wasn't able to get to IAD when I wanted to (on same day)."
Pros: "i liked nothing from the experience on this leg or the journey. I was frustrated and angry."
Cons: "The check in procedure in Amsterdam took almost two hours. Then I was late to the gate. There was no assistance getting to the gate for none of the passengers who experienced these delays."
Cons: "Baggage lost for mere one-hour flight from Amsterdam to Dublin with extended delay before it was recovered."
Cons: "Everything from start to finish incompetent."
Pros: "comfortable seat in economy class flight not crowded"
Cons: "no food or drink, unless I was willing to buy a bottle of water for $3."
Pros: "Friendly crew. Seats were comfortable"
Cons: "There wasn't any good food options and there was a charge for everything. Not good....."
Pros: "On a long flight, it was great having an empty seat between me (window) and the other passenger in my row (aisle), especially given that I paid an extra $55 for my seat.. ( I do need to add, however, that 5-6 hours into the flight, a passenger two rows back became ill which required that the row be vacated so I ended up with a young woman sitting in the middle seat next to me who announced that she was sick -- and looked that way.)"
Cons: "Food was really poor. Other airlines do a much better job! Also, it would have been nice to have had the kind of curved headrest that makes it easier to sleep, especially on a long flight. The short flight from Dublin to Alicante offered this kind of headrest."
Pros: "Great price and friendly service"
Cons: "cramped seats, terrible audio - could not really watch the movies the sound was so bad."
Cons: "Check in was not working on line. Very frustrating."
Pros: "Crew was very responsive."
Cons: "Uncomfortable, miserable seats with no space"
Pros: "I was comfortable as far as temperature and smoothness of flight. I was surprised to have tasty food and two meals!"
Cons: "I was really uncomfortable with no leg room. The woman in front of me really hurt my knee when she let her seat back crash into my knee ( I had to lift my leg with my hands and try to fit my foot down in a tiny space in order to cross my legs. Trying to get up to get out of the seat was extremely awkward. The worst experience was online booking. It was difficult to understand and impossible to change my seat. I even called."
Cons: "Both flights, outgoing and returning, had the same problem. My family was spread all over the plane. My wife was in the back, I was in the front, and my two kids (ages 2 and 4) were split apart in the middle! Aer Lingus won't allow kids to be checked in online or over the phone so we couldn't address this until we arrived at the airport. At the check in desk, Aer Lingus personnel who are usually very accommodating told us "I'm sorry. It's a full flight. You'll have to talk to the flight crew." As if boarding a an international flight with two toddlers isn't difficult enough, now we had to do it without knowing where are seats were. All I can say is thank God for the accommodating passengers on our flight. The flight attendant was not helpful so I had to ask people myself."
Pros: "On time departure and arrival. Chairs sit ok"
Cons: "Display screen hard to navigate, unresponsive after pushing ---etc. Audio of movies difficult to understand. temperature little too low"
Pros: "The staff was all very kind and helpful! Thanks!"
Cons: "Only a simple delay due to weather."
Cons: "Everything was good"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Cons: "30 min to de-ice an E170? Why?"
Pros: "Awesome Customer Service"
Cons: "No delay. Seats were horribly uncomfortable."
Pros: "Flight was short."
Cons: "Everything else"
Cons: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
Pros: "Crew was great from checking in to the flight attendant and cockpit."
Pros: "The seat wasn’t very comfortable"
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Pros: "Seats were not too cramped."
Cons: "Wifi that actually worked."
Cons: "I had little leg room"
Pros: "It was on time"
Cons: "The crew, the flight attendant was very rude"
Cons: "The WiFi to work."
Cons: "Delayed more than 2 hours"
Pros: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Cons: "Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight."
Pros: "They let me sleep"
Cons: "Not enough food options"
Pros: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Cons: "On time, loaded quickly,ramp access to exit the plane."
Cons: "We arrived 2 1/2 hr before boarding and arrived at the gate 6 minutes before AA was announcing it would close the gate. Desk was clearly understaffed."
Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Cons: "American is always delayed, every single flight."
Pros: "Entertainment good"
Cons: "Legroom bad"
Cons: "we arrived and it took 15 min for a gate agent to bring the jetbridge out to the plane....sad!"
Pros: "Nothing, they’re awful."
Cons: "American Airlines failed to provide the service we paid for: a flight that arrived home in the morning, so that we could get to work. We had to use vacation days we did not have to spare."
Pros: "Was a little slow in starting leaving too little time to drink my coffee and I was one of the first to be served."
Cons: "Flighr got delayed resting in connecting flight missing, AA didnt bother to comp the 6 hours of waiting by providing a hotel. Instead AA pretended to give a discount for a Hyatt which would end up costing 100 usd anyway, the same peice for hotels in that area anyone can fond on hotwire for 4+ hotels. Bad customer service, bad expectations management."
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Cons: "Too cold on the plane"
Pros: "Have not travelled AA in a long time due to my disappointed but today's flight changed my opinion. Was impressed with every thing except that 1 cookie and a cup of water. Not a deterrent though"
Pros: "I did not die"
Cons: "planes were old, they lost my checked bags, the seats did not recline on a 5 hours flight, the movie was the same for everyone on the plane, food was a disgrace, seats were so small I was pretty much bitting my knees the whole trip. Overall, I am ever flying with American Airlines or Latam ever again."
Pros: "The associates at the terminal, who faced long delays and concerned and frustrated customers were patient and gracious. Following prescribed procedures they made announcements, apologized and provided snacks for the long delay."
Cons: "Having to wait for an extended time in the terminal. Delays turned my 10 hour journey into 24 hours."
Cons: "Flight cancelled. Thanks, Obama."
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Pros: "General professionalism of crew"
Cons: "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Cons: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
Pros: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side."
Cons: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking. Boarding counter lady was obnoxiously strict about not letting our carry-on bags to be carry-on. She made us test them in the size device and said they were too big, even though they could easy be pushed into the space, and regardless of the fact that we just flew on an American Airlines flight with them as carry-on and were only on a layover with them! Regarding the previous AA agent who let them be carry-on, she said "shame on them." Complete opposite of the positive experience we had with her counterpart in Phoenix. ಠ_ಠ"
Cons: "My flight was overbooked. I almost didn't make it home."
Cons: "Worse customer service ever inside and outside the plane. Try he daughter was traveling with a 3 year old and they didn't want to change their seats together are u kidding me my daughter had to be asking in the plane but they did it for other people."
Cons: "Worse experience ever."
Pros: "Since you can not pay for pets online- I stood in line over an hour to pay. Then the CS wrote the wrong gate number on my ticket and I went to the wrong terminal that didn't connect. They took me in a van to make the flight."
Cons: "Pet pay options online"
Pros: "The American Airlines crew was very friendly but completely clueless about the details of the delay, our connection and the connecting airport."
Cons: "The American Airlines staff assured us that if we got stuck in DC we would receive hotel vouchers. Not only did we not receive hotel vouchers but we were denied access to our rescheduled flight the next day and forced to rent a car to get us from DC to Massachusetts in time for our event. This "misunderstanding" cost us 2 days of our trip and an additional $500 all together. I have never been more disappointed by an airline in all my years of travel! If we'd been told the truth from the beginning we would of rescheduled the flight for the following day from our original destination and saved ourselves 2 headaches and a ton of money."