Daily cleaning, installation of cabin HEPA filters
British Airways, Air Canada and United Airlines have all waived their change and cancellation fees on flights from Europe to District of Columbia. Confirm policies on booking site.
Alitalia and Delta do not allow booking a middle seat on flights from Europe to District of Columbia.
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Scores according to KAYAK customer reviews
Pros: "The crew was very kind"
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "Impressive service... amazing crew, very friendly and professional"
Pros: "The crew."
Cons: "The time between flights."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "I congratulate the KLM crew!"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Slow service."
Cons: "Better communication!"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Cons: "There was no wifi on flight"
Cons: "They left my bag off the plane. Ridiculous."
Cons: "The plane was very hot"
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Cons: "Larger meals."
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Pros: "The crew!!"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "Light snack and complementary wine"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Left ontime and service was excellent."
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "Catering is ok"
Cons: "Seats comfort really old school"
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Pros: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
Cons: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."
Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Cons: "Not losing my luggage"
Pros: "The movies in the flight"
Cons: "The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD"
Cons: "The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange."
Pros: "Crew was great."
Cons: "Delay of almost 24 hours."
Cons: "I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience."
Cons: "My headphones didn’t work"
Cons: "Could take the flight, your website did not advise that my passport required a Schengen VISA just to transition to my Final destination. Then My reservation was cancelled by FINNAIR"
Pros: "good service in spite of rather crammed conditions and short flight, UK newspaper was available, plenty of leg room (biz class consisting of one row in the front:))) - the lucky 4 in that 1st row were the only ones to get food, and also drink for free, it seems... and yes, the flight was short and otherwise uneventful, I was the 1st to walk off the plane."
Cons: "The plane was a tiny oldish commuter jet with 2 seats on each side of the aisle. In "biz class" you still had to rub elbows with your neighbor, something other airlines with newer planes have sorted out, but allowing extra space between seats.... but overall, for a short flight (not much longer than an average subway commute in NYC), it really was not a huge deal...."
Pros: "Service was good"
Cons: "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."
Pros: "The flight was very fast, boarding and getting off were fast and convenient. They had a new Korean movie that I've been wanting to see but didn't expect would be offered on an airline, so that was great!"
Cons: "The crew seemed quite stressed, when I asked to store my wedding dress in the crew closet they were very short with me, which made me feel really guilty about it, as the stewardess obviously thought I was very troublesome, but they did allow it. The food was quite bland. The entertainment was much more limited than most international flight lines."
Pros: "Clean, well-designed, individual screens with numerous good movie choices. They came through on our special meals, friendly flight attendants. Also loved Helsinki airport. Not crowded, nice staff. Good food choices. Even passport control was friendly and there was no line."
Cons: "Connecting through Helsinki added hours to our travel time, but after flying American nonstop JFK to Paris on way over, may be worth it. American flight didn't even have individuals screens and blankets left fuzz all over my clothing."
Cons: "Late arrival caused late departure for 1 hour."
Pros: "There was plenty of room and the food was good."
Cons: "Can't think of anything I didn't like"
Pros: "It was comfortable and not too crowded"
Pros: "Plenty of food to eat. Snacks and lunch"
Cons: "Being vegetarian I chose the pasta entree. It was good. It included a small salad. All other food was carbs- bread, crackers, a packaged dessert, ice cream, pizza, muffin. ( The pizza was good the muffin was processed gross. ) I didn't eat all the items and still felt yucky from poor nutrition. A piece of fruit in place of muffin, dessert, crackers would help a lot."
Pros: "Crew was fine"
Cons: "Our luggage never made it to Rome, our final destination. So now we have no change of clothes - for the next 2-3 DAYS."
Pros: "Because of the delay taking off and refueling, they provisioned for an extra meal service. Choices were limited, but the food was decent. Crew was generally cordial and efficient. Even though there were only 13 empty seats, they made an effort to find us a place with an empty seat between us."
Cons: "We were stopped and grilled by AA personnel as if we were potential terrorists, even though we had TSA Pre-check clearly listed on our boarding cards. flight was 1 hr delayed boarding. Since the plane was a 747 and there were stronger than average headwinds, we had to stop in Bangot to refuel. Net result: 2 3/4 hr late arrival."
Pros: "The onground staff at CDG was nice. The bus ride to the planes was not."
Cons: "Entertainment system does not work. Since this is a technical aspect about the airplane that I CAN judge, I wonder about the parts that are invisible to me. Are these planes actually air worthy?"
Cons: "I missed my flight from Chicago to Paris. Because I purchased it through Kayak instead of directly through Finnair or American Airlines, their 'hands were tied' and they could not reroute nor reschedule me. Not only that, but because I was not on the flight to Paris, my returning flights were automatically cancelled. While this is probably included in the fine print etc., I find it ridiculous. There should be a better alternative for people who miss their flights than forcing them to pay a lump sum that is higher than the original ticket price in order to reschedule their ticket. Moral of the story: BE VERY CAREFUL WHEN YOU BUY THROUGH KAYAK OR SIMILAR AGENCIES, BECAUSE THE CUSTOMER SERVICE IS ATROCIOUS."
Cons: "nobody from justfly and kayak even tried to argued that I didn't missed the flight and I was one of hundreds that was in line way before flight time"
Pros: "Crewmembers were professional and nice!"
Cons: "Snack and meal were not so tasty, and the descending before landing was really uncomfortable."
Pros: "It was cancelled"
Cons: "It was cancelled"
Pros: "I thought the flight attendants were professional and friendly. We landed safely and on time."
Cons: "A nine-hour flight with ancient over-head screens? Great for those not sitting in a window seat, otherwise don't plan on being able to watch the movie. The first being a cartoon by the way. I'm sure the 3 children on board had a great time watching it. 2 bathrooms on a 9-hour flight for the entire coach cabin? One of which was near the front. Can you guess what the plane smelled like by the time we landed? Let's discuss the fact that passengers had to be "shuttled" to the plane because of construction. I paid additional for Group 1 boarding, so great I got to get on the shuttle first. Those that came after me also were the last to board the shuttle and the first to get on the plane. Thanks, American, for showing me again why I use you as a last resort. Had I known it was American and NOT Finnair, as I purchased it, I would have re-thought my purchase."
Pros: "Departed on time and arrived early. What more could you ask for?!"
Cons: "Flight cancelled after 5h at the airport. Impossible to be booked before 5days..."
Pros: "Crew was very nice"
Cons: "Outdated planes: Intercontinental flight with no personal entertainment system, (cabin monitors only). Poor check in/No partner flight numbers listed: I booked a Finnair flight, it was operated by American Airlines, which is fairly common, but neither JFK or CDG listed the partner flight number or Finnair anywhere - which led to slow and confusing check in when neither Finnair nor AA could find my reservation"
Pros: "Not bad as cross-ocean flights go, but cramped. The seats (and the available room per person) are what would be considered normal nowadays, but I remember flying thirty years ago. The crew was very pleasant and snacks were served (and appreciated), but didn't make up for the cramped conditions."
Pros: "i got there 45 minutes before my flight and boarding crew of american airlines did everything for me to make my flight"
Cons: "boarding crew and flight crew"
Pros: "Crew was accommodating, entertainment movies was good and food/snacks was not bad for transatlantic flight from NY to Paris. Seats are cramped, but it is expected."
Cons: "Didn't appreciate the additional charge to select basic seats (not upgraded), not sure if justfly.com is affiliated with Kayak. I found it absurd but read reviews that if you don't select seats you might get bumped off your flight if it's oversold. I didn't take any chances so I paid the additional $29 and yet both my fiancee and I sat way apart. Arriving at the airport to check in, I saw options to select seats which made me upset even though there was nothing next to each other but way more options than online."
Pros: "The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV"
Cons: "Passengers changing seats around."
Cons: "It was delayed uncomfortable and terrible service"
Pros: "Once we got on the flight it was all good!"
Cons: "We had the worst experience getting to our flight this airport is so badly managed it is laughable."
Cons: "The flight attendants blocked off the last three rows of seats and laid down and went to sleep!"
Pros: "Great service. Comfy seats."
Pros: "American Airlines executive club checking and boarding is quite good in an always packed airport"
Cons: "Very old plane. Not a nice crew."
Pros: "Very friendly crew; easy boarding; lunch was tasty; pleasant trip overall."
Pros: "courteous and helpful crew, easy calm and efficient boarding process, with a announcer who spoke CLEARLY, slowly and loud enough to hear, more comfortable plane than the AA plane I took to get to Paris."
Cons: "In flight entertainment really inferior to other airlines, food mediocre, but adequate. But good service is paramount and your crew was good despite many challenging customers."
Cons: "The food was terrible , the flight was canceled from Paris to phila , i didn't know til 8 pm . It was very hard to have an other flight from London to phila. A lot of souffering for me ."
Pros: "Is old aircraft. Few tv in all the airplane. My system didn't work"
Cons: "I will not fly again with this American airline"
Pros: "I am not sure why when i bought my ticket on kayak just fly was the company I had to deal with. They are extortionist. They should be deleted from your website."
Cons: "Tried to change my flight, line got disconnected, when I called back the fees went from 500 to 1100 - they couldn't justify why. I will never use kayak again if these kind of people is who I have to deal with coupled with awful customer service they hung up on me three times."
Pros: "The crew went above and beyond to cater to everyone during this long long flight, they were really sweet, moving people around for more comfort if needed. Hadn't seen such a caring crew in a long time. Thank you to the Miami based crew, they were amazing !"
Cons: "Inflight entertainment....AA NEEDS to get individual screens in economy."
Pros: "Finnair floor crew very polite & knowledgeable"
Cons: "Plane was extremely old, no entertainment nothing was working, EuroAtlantic Airways crew showed how very inexperienced they were when they had to "handle" frustrated passengers"
Cons: "The movies shown were not great and there were no TV screens in the headrests. Also, you have to pay for soda. Only coffee, tea, and blueberry juice is complementary. Our bags were also lost on this flight, or never made the connection from our previous flight."
Pros: "Very friendly staff, smooth ride and information provided"
Pros: "On the way home i was awake for the whole flight, and found it to be quite good. Had trouble choosing my seat from early check in bit what I got was good. Good good, service great, clean and comfortable."
Pros: "The crew was very friendly and helpful during the flight."
Cons: "The check in was terrible, self checking was not working and not saving time at all, crew at the airport was clearly exceeded and it was very hard to get any answer. I had to be very insistent to be able to check in 5 min before closing and was not the only one in this case."
Pros: "I was running late getting through check-in because there was an abandoned backpack that caused a huge mob scene and delay. The American Airlines/(Finnair) check-in staff were WONDERFUL and made it all OK, pulling us out of the mob to get us through check-in. Then I went through security, which the check-in staff had tried to expedite, and got stopped for a random inspection. Then, after boarding passes were scanned, I was again stopped for a random search that took apart every zippered corner of my purse and my carry-on bag. But again, everyone was lovely to deal with. By the time I got on the plane I was grateful for having caught the flight, and for the kindness of the Paris staff, and marveling at what an obstacle course it had been. And I had enough leg room."
Cons: "1. The sound on my in-flight screen did not transmit the movie sounds, so I read a book all the way back. 2. The red wine was great to have. The food was like school cafeteria food, so I ate what I had brought with me. 3. The seats on airplanes never fit my body right. I sit very straight and upright, and I'm fairly tall. The airplane seats keep forcing my head forward and my back into a hunch."
Cons: "A bit confusing and not sufficiently emphasized and explained. There were two sets of record finders, two sets of billing. For a while, I was wondering if I was double billed."
Pros: "Very friendly crew"
Cons: "Flight got delayed. Would be nice if the crew would come around w water occasionally"
Pros: "Great to go through customs in Dublin so the landing at home is easy."
Cons: "The airline made people unnecessarily nervous by posting a very early boarding time so people thought they had to jump in line in customs when, in fact, we all had the same departure times and all had plenty of time."
Cons: "They do not offer free bags to America anymore."
Pros: "The only thing to like was for the transatlantic flight they have a pretty nice selection of moves and show to watch."
Cons: "Not enough space to write all the thing wrong here. I will never fly Aer Lingus again."
Cons: "Ran out of my preferred food choice."
Cons: "Lost my luggage"
Cons: "Neither wi-if nor the movie system worked. Fortunately we had strong tail winds so an 8 hour flight was 6. They should have let us know while we were still in the terminal so we could purchase a book or download a movie. Beer and wine had to be purchased on an international flight. No economy plus."
Pros: "Well maintained and good friendly staff."
Cons: "Alcoholic drinks should be free."
Pros: "Comfort of seats"
Cons: "No service even water"
Pros: "The airplane, crew, service, hospitality, and enternaintment were great."
Cons: "Logistics of US border control while leaving Dublin was not as efficient nor smooth as the EU side."
Pros: "Professionalism and courtesy!!"
Cons: "Buying via Kayak seemed to put us in second class status with Aer Lingus. We couldn’t get seats ahead, nor could we check in. We never received any notices from Kayak or Aer Lingus or Justfly who processed the sale."
Pros: "Nothing really. The price was good, but only a little cheaper than others. I will pay more next time for sure."
Cons: "Hot plane (no air vents). Rude attendants. VERY small, narrow seats. They removed a few bathrooms for more seats (rows without windows now). There was nothing to like. Nothing. I was on the IAD to Dublin flight (and back). Delayed flights both ways."
Pros: "Food good. But best was that US Immigration was in Dublin, not NYC, where there was no line!"
Pros: "The food eas very good"
Cons: "The sests were not comfortable. Mt seat did not recline, and there was to much movement around me ro het comfortable."
Pros: "The flight was short."
Cons: "I am 6ft 2ins. and the legroom was awful. My knee still hurts. The staff was not very friendly. It’s amazing that flight attendants don’t realize that they work for the passengers and not vice versa."
Pros: "Boarding and on time schedule"
Cons: "Seats, food and not enough beverages"
Pros: "Seats, Service , food Everything was great"
Pros: "Jet blue had best seats by far and Dunkin Donut coffee was to die for"
Pros: "I loved that the trip was relatively short and uneventful. The food was adequate, but nothing to brag about and very little. The hostesses were nice,better than last time. The price was right on, mostly for a trip of under 15 hours...when usually it is 20h with a stopover."
Cons: "On the way over, I couldnt get water. The trolley didn't come by, and I had to "leg-over" my sleeping neighbor to get a glass of water fo the back reserve. The TV wasn't working; the remote was dead. As it was a night flight, it didn't matter tt much for me, but it should've been working. The passengers could have been spread out better as there were completely empty middle rows. It would have helped with comfort."
Cons: "Didn't have the opportunity to book seats on return trip. Booked the seats on outgoing and found out when we got to airport they were already assigned to someone else."
Pros: "The crew"
Cons: "Food not good , entertainment system old un updated and slow"
Pros: "Nothing extraordinary about the flight (not necessarily a bad thing). Complimentary refreshments."
Pros: "The entire crew was fantastic and the service was great. Special shout out to Patricia and Katherine."
Cons: "The aircraft was too old and poorly kept."
Pros: "The seats were comfortable, the crew was friendly and the food was okay."
Cons: "The entertainment system wasn't great. The earphones quality was quite bad and felt really uncomfortable. Unfortunately, AerLingus still has that double pronged plugs and I wasn't able to use my personal set (actually, I could but sound would only work on one side). I'll definitely fly with them again, only next time I'll bring an attachment for me to be able to use my headphones."
Pros: "On time departure and early arrival. Friendly cabin staff. Captain kept us informed of our position without being intrusive. Comfortable seats and reasonable legroom in coach."
Cons: "Wasn't able to check in online, but my wife could, and we were on the same reservation."
Pros: "Having meals covered by the airport hotel, and quick access by car to downtown Dublin."
Cons: "Wasn't able to get to IAD when I wanted to (on same day)."
Cons: "Short flight, so there wasn't any entertainment or food."
Pros: "From Brussels to Dublin, we had a good flight. The air hostess was attentive enough and the cabin comfort was excellent."
Cons: "That we can't even have a cup of coffee without having to pay 3 euros. I thought that was outrageous."
Cons: "We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage."
Pros: "We received an upgrade to Business class that we submitted a bid for -- it was the difference between heaven and the usual too small, too squashed intercontinental experience. The whole experience post-upgrade was top notch, from the service to the food. Thanks, Are Lingus!"
Pros: "On time"
Pros: "The crew was excellent."
Pros: "On a long flight, it was great having an empty seat between me (window) and the other passenger in my row (aisle), especially given that I paid an extra $55 for my seat.. ( I do need to add, however, that 5-6 hours into the flight, a passenger two rows back became ill which required that the row be vacated so I ended up with a young woman sitting in the middle seat next to me who announced that she was sick -- and looked that way.)"
Cons: "Food was really poor. Other airlines do a much better job! Also, it would have been nice to have had the kind of curved headrest that makes it easier to sleep, especially on a long flight. The short flight from Dublin to Alicante offered this kind of headrest."
Pros: "Short and easy. Flight crew was helpful."
Pros: "Air Lingus is my favorite airline, never had a bad flight with them."
Cons: "Bit dissapointed when the meal was served. choices were chicken or beef asked for chicken non left so had to settle for the beef."
Pros: "The flight staff were professional and friendly."
Cons: "No complimentary beer and wine on a trans-Atlantic flight? What's up with that? The food was ordinary at best."
Pros: "Great price and friendly service"
Cons: "cramped seats, terrible audio - could not really watch the movies the sound was so bad."
Pros: "Crew was very responsive."
Cons: "Uncomfortable, miserable seats with no space"
Cons: "Both flights, outgoing and returning, had the same problem. My family was spread all over the plane. My wife was in the back, I was in the front, and my two kids (ages 2 and 4) were split apart in the middle! Aer Lingus won't allow kids to be checked in online or over the phone so we couldn't address this until we arrived at the airport. At the check in desk, Aer Lingus personnel who are usually very accommodating told us "I'm sorry. It's a full flight. You'll have to talk to the flight crew." As if boarding a an international flight with two toddlers isn't difficult enough, now we had to do it without knowing where are seats were. All I can say is thank God for the accommodating passengers on our flight. The flight attendant was not helpful so I had to ask people myself."
Pros: "Caring staff"
Cons: "Plane was so cold I kept loosing the feeling in my fingertips!"
Pros: "Everything was GREAT! No complaints from me. The food was great, inflight entertainment was never-ending. Though it was a seven hour flight, it didn't seem like it. We'll use Aer Lingus again when possible."
Pros: "Direct flight from Washington to Dublin"
Cons: "VERY CRAMPED couch section. Best to avoid cramped single aisle aircraft, such as this leased Boeing 757, for flights over 6 hours. Other than the plane markings and the uniforms, very little about this flight felt 'Irish'. Aer Lingus I know you can do better!"
Pros: "We were genuinely surprised by comfortable seats and even the welcome pack with air pillows etc."
Cons: "Food service wasn't the greatest. We didn't know ahead of time to choose our meal. So we missed out on selecting food."
Cons: "The connection between AMS and IAD at DUB was simply insane, only 10 minutes to walk back to security, us customs and another security check when the plane from AMS was parked NEXT TO plane I was about to board. Lost luggage in DUB because of it. Very bad experience !!"
Pros: "The price, kind of comfortable seats."
Cons: "No entertainment options. No refreshments (drinks or snacks) unless you purchased them."
Cons: "Delay in identifying boarding gate, had to wait in the common area until knowing which gate to go to and some gates were in opposite directions from others."
Cons: "the pizza I had to pay for was cold, soggy, and dreadfully tasteless"
Cons: "As with most other airlines, the seats are uncomfortable and packed together, and we're trained to think that it's ok, it's normal... No food is provided unless you buy it, so we brought our own which is better anyway. The crew is nice. There are movies and music, but nothing interactive. Soft drinks are given in a 4 or 6 ounce cup, very small."
Pros: "Comfortable seats, pillows and blanket available. Boarding was quick. Only ordered yogurt for food, but would definitely order meal items in the future. Great entertainment center with lots of choices helped pass the time."
Cons: "Airport at Keykjavik is confusing and chaotic."
Cons: "Didn't even know there was a ticket of this type. It was a good price, but when I went to check in on the return flight I was charged ~ $95 for a luggage item. Not a bad trick. On the other hand, not very nice either. They also didn't allow to take the guitar on-board due to a short & full flight saying the above part was too small. When I got on however, there was clearly room there. It could have been human error, but still disappointing nonetheless. They said there would be no track so it should safe, which it was, but it was left out in the rain for a minute or two so the soft case was somewhat wet. I don't think any permanent damage occurred."
Pros: "We arrived safely"
Cons: "Plan to pay extra for limited food service,baggage, and transportation to and from the city. I spent an extra 176 Euro for two non oversized bags, Not a lot of options for gluten-free choices."
Pros: "We got there on time. Pretty average flight."
Cons: "No meal is served on an international flight. Not even a snack of pretzels etc. I found it a little offensive to not have a complimentary snack or meal for a nighttime international flight."
Cons: "Very expensive options for food. Poor entertainment choices. Make you pay for everything."
Pros: "Crew was helpful and professional."
Cons: "Not enough leg and seat space and I am a small person at 5 ft tall and 105 lbs. I was subjected to an extensive security search which took a great deal of time. Iceland Air did hold the plane for me and were professional in their work."
Pros: "Route great and faster than going through London."
Cons: "Boarding was a bit chaotic with everyone boarding at once and not by row."
Pros: "the plane waited for late connecting flights (including mine)"
Pros: "The drinks they offer"
Pros: "I love being able to get in and out of security much easier than other airlines. Love Iceland air. Just need to be prepared to bring food to eat"
Pros: "Reasonable amount of leg room."
Cons: "Late aircraft arrival, 1:05 late departure, very crowded boarding area."
Pros: "-Price -Service -The technology of the aircraft. -How easy it was to do the web-check in (and the overall website)"
Cons: "Didn't like that you had to pay for food on long/overnight flights."
Pros: "Okay entertainment. Good baguettes."
Cons: "No leg room. Terrible hamburgers."
Cons: "Flight was delayed AFTER we boarded and were taxi-ing the runway. We had to deboard and wait 3 hours until the plane was ready. It really interrupted my travel schedule once I landed in Washington DC. The airline didn't even offer us food vouchers or anything while we waited."
Cons: "We shouldn't have to pay for food on a flight that long."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Flight was delayed 2.5 hrs and we missed our connection but we were put up overnight and feed well in a nice hotel overnight."
Cons: "Next flight wasn't until24 hours later"
Pros: "Superb employees from the moment of contact on the phone."
Cons: "Not enough choices of music or movies. Poor quantity, quality, variety of food."
Pros: "Superb employees from the moment of contact on the phone."
Cons: "Not enough choices of music or movies. Poor quantity, quality, variety of food."
Cons: "Expect to pay for everything, except water. Will never fly them again. Refused to cancel flight until hours before even though the airport was closed. Messed up my vacation."
Cons: "I have flown into and out of Reykjavik at least 6 six times in 2015 and the boarding process is always chaos with other flights boarding in very close proximity. There are times when I and other people are not sure which queue to be in."
Pros: "Staff was friendly and attentive. Blankets and pillows for everyone, Entertainment system was well equipped."
Cons: "There were no snacks offered."
Pros: "Simple no frills. Flight was on time no long waiting line . Offers drinks"
Cons: "Not a large selection of food"
Pros: "Excellent pilot and friendly staff"
Cons: "Not even a snack offered, seats unconfortable"
Pros: "I Enjoyed the flight and loved the Northern Lights on the plane; however it would of been nice to get a meal or at least a snack."
Pros: "Crew was friendly, I've flown quite a bit and I've found Icelandair to have the friendliest crew around."
Cons: "Flew economy/cheap seats while I was upgraded on the flight to Iceland it didn't happen on the way stateside, I'm not complaining about that but the economy seats are extremely narrow and the cushions feel like half the padding in economy comfort class. I'm 6'2" weigh 215 lbs and by the time the flight ended I was extremely stiff and my legs were half asleep due to the confined space. If you fly fly economy comfort seats are wider, better padded and you board earlier."
Cons: "The screen worked but the headphones did not."
Pros: "Super civilized experience!! Leg room, courteous, helpful, pleasant.... Good screens for films, tv etc.... Good food served on board... They don't charge for luggage, super helpful at the check in desk at the airport. Very courteous and helpful. One of the best airlines I've experience...."
Cons: "They did not provide any free food or snacks on a 6.5 hour flight."
Pros: "The plane was new looking and clean. Price of ticket was cheapest around. Food I had to purchase was good tasting."
Cons: "* Lack of announcements as to what was happening: ticketing, ticket lines, boarding, meals, etc. Rude counter and gate employees. Poor coordination and crowd control/line control. * Cramped seating...though the seats looked brand-new. * Small monitors with limited selection compared to other airlines. * Only food or drink included in ticket was a small bottle of water. All else, pay up. This looks like an airline that is trying to enter market and gain share by offering low prices but is not up to the challenge of giving adequate service, particularly at ticketing, check-in and at gate when they succeed in luring passengers in with the low price. I am not likely to fly Icelandair again unless I am desperate for low-priced ticket, which is not often the case, thank goodness. Try harder Icelandair and maybe you will make it. Work on the ground-based service because it is lacking."
Pros: "The plane was new looking and clean. Price of ticket was cheapest around. Food I had to purchase was good tasting."
Cons: "* Lack of announcements as to what was happening: ticketing, ticket lines, boarding, meals, etc. Rude counter and gate employees. Poor coordination and crowd control/line control. * Cramped seating...though the seats looked brand-new. * Small monitors with limited selection compared to other airlines. * Only food or drink included in ticket was a small bottle of water. All else, pay up. This looks like an airline that is trying to enter market and gain share by offering low prices but is not up to the challenge of giving adequate service, particularly at ticketing, check-in and at gate when they succeed in luring passengers in with the low price. I am not likely to fly Icelandair again unless I am desperate for low priced ticket, which is not often the case, thank goodness."
Pros: "The seats did not recline."
Pros: "The great movie selection"
Cons: "The entertainment interface malfunctioned. It was difficult to select items on the screen."
Cons: "My flight was cancelled after being delayed 4 hours. I had to spend the night at a hotel airport and wasted an entire day. There were no icelandair staff anywhere to help us. I will never fly icelandair again"
Pros: "Crew were great, movie/TV selection was small but pretty good, plane itself was relatively new and fine. Had a traditional Icelandic Christmas beverage as one of the choices, and played Icelandic Christmas songs during boarding and arrival!"
Cons: "Didn't have blankets for every passenger this time - had to go find one."
Pros: "Crew were great, movie/TV selection was small but pretty good, plane itself was relatively new and fine. Gave both pillows and blankets to all passengers."
Cons: "Didn't know that food was not going to be served (though my fault for not really checking into it beforehand)."
Pros: "Friendly, helpful crew. Boarding was quick and painless."
Cons: "No included meals/drinks for international flight. Tight connections don't leave you with many options to eat before a long flight. Food is very expensive, too."
Pros: "Everything went smoothly and the crew was extremely nice. Every person I interacted with from the front counter to the flight crew was very pleasant and helpful."
Pros: "This airline is one of the best."
Pros: "Generally not a horrible experience. I fly to France several times each year, and I have flown on a lot of different airlines over the years. I get the impression the airlines has in interest in stimulating business...of course. They do offer opportunities to visit Iceland on layovers with out penalizing your pocket book."
Cons: "This airline is so much like most other airlines in that they want to cut their expenses to the point where they can maximize their profit at the expense of their customers comfort. Six and a half hours, the flying time from and to Washington DC from Iceland, is a very long time to sit in seats that are marginally comfortable with minimum leg room. it may be what we will have to put up with from now on, but I can tell you I DON'T LIKE IT! Iceland Air is the definition of "No Frills" flying, because there are NO frills. I believe they, like most airlines forget that the whole point of having the airline is customers, but It seems that they would like to cut to the point where the customers aren't so annoyed that they stay away, but all most."
Cons: "the crew and food..they should inform passenger during booking that they av to buy there food."
Pros: "Smooth flight and great service"
Cons: "feeling rushed off, there is a good side to that too."
Pros: "Entertainment was good, service was friendly, excellent price."
Cons: "No check in kiosks at CDG airport, very long and slow line at the check in counter. Only drinks were provided."
Pros: "great flight. great staff."
Pros: "Flight was quick and uneventful."
Pros: "We got to London on time."
Cons: "Asked me to check luggage when there was plenty of room on board... Brand new, two week old, luggage is now broken."
Cons: "Actually not bad - had to wait a few min at terminal 5 for gate to be free - but pretty good overall"
Pros: "The sit"
Cons: "Initial delay and then take off delay because slot time had not been updated. Our family missed connections. Disaster follow up in terminal!!! So far far we have been over six hours from check in and are still not through immigration. This for an hour flight."
Cons: "Gate agent refused to let me carry on a suitcase that I have carried on dozens of flights (this specific suitcase) and I understand overhead limitations (I have more than 4 million air miles just between United and American Airlines). This was an A320 and I was about #10 getting on the flight. Space was not an issue. This added an hour to a 25 hour day to wait for luggage at LAX. And BA gives the agents an edge in that their test fixture has rounded corners to that a 22 inch suitcase that has hard square edges at the bottom (or wheels that make it square) won't fit in it. So the agent just points that it doesn't fit and you have to check. I was not happy from Paris to London."
Cons: "Flight was canceled forcing us to spend an extra night in Paris. British Airways was extremely unorganized in dealing with an 11 hour delay. I will not fly BA ever again."
Cons: "No self service kiosks to check in. Rude staff. Terrible flight experience."
Pros: "I got free juice and a snack, almost unheard of nowadays!"
Cons: "I don't know what happened. Check-in took almost an hour. Usually it only takes 10 or 15 minutes. I am glad that I got to the airport 2 hours a head of time."
Pros: "Nice service. On time."
Cons: "Buses at each airport to get plane. Multiple waits in customs lines when travelling within Europe."
Cons: "no free dinks, including paid coffee, tea... I think it's ok. to pay for drinks, but not regular coffee, tea and water even it's short flight"
Pros: "Effortless flight from CDG to LHR before returning home to New York. Had the opportunity to spend a night in London to visit a couple friends and some of my favorite shops in town. BA kept my checked bag so I didn’t have to lug a suitcase around for my 19 hour layover."
Cons: "The ticket agents in CDG wasn’t the friendliest from such a well respected brand but zero complaints considering the deal I got to spend a week in Paris!"
Pros: "The ground crew was good"
Cons: "They loss my bag"
Pros: "Check-in was very easy and actually quiet compared to the rest of the airport."
Cons: "When we walked into the airport (upper floor), I didn't see any signs directing me to British Airways. We walked a long ways and finally asked someone who said we must go downstairs. More signs would help."
Pros: "The plane was new and the seats were gorgeous!"
Cons: "No snacks were provided."
Pros: "The staff very friendly and helpful"
Cons: "We missed two flights,made it on the third trip.when trying to get some help and information I felt like they were blowing us off ( employees at the airport in Paris) not so much British Airways.The first time we missed the flight it was because we were sent to the wrong gate,and we tried to get information we were told to sit down our plane would be next.We then had to start the process all over again going thru check in and security, proses was so slow we missed the second flight,then I had to go thru the process anion retrieving our bags,going thru check in and security the third time,by the time I got to the gate they were boarding. It was a nightmare and I got to feeling we would never get out of Paris.Not so sure I would want to go to Paris Airport again.? If I would use BA."
Pros: "They closed boarding early"
Pros: "My luggage was lost and had to wait 2hrs."
Pros: "I tried to POSTPONE my Flight and they would charge me over $350.00 That was VERY BAD"
Pros: "Convenience, cleanliness, and prompt."
Cons: "Seat selection only 24 hours ahead."
Pros: "Seat with greatly appreciated leg room by exit door for which I paid a premium of over $100."
Cons: "Seat by exit door which was uncomfortably cool/cold due to the imperfect seal around the door."
Pros: "The flight and in flight service was excellent"
Cons: "the rebooking of this flight was terrible, our seats were re booked from British Airways to American Airlines but not ticketed correctly by BA. I had to call airfare.com support four time with no resolution to only end up running from BA back to AA ticket counters only to be met with multiple BA agents that did not take the time to just lookup our flight info correctly. It took multiple time to finally have a BA ticket agent finally correct the issue. Please dont use Airfare.com their support is the worst."
Pros: "Really the only thing I've found that is good your staff on the flight it's self. The on board crew are very good. Everthing else pretty much makes it terrible."
Cons: "First off they quote you rate and you pay. Then you find out that you have to pay more just to request a seat. Complete move motivated by pure greed and manipulating us the consumer. Even more so if you don't go and request your seat 24hrs before the flight they automatically assign you the middle seat so they can go and sell the better window and aisle seats. This pretty much makes me want to never use your greedy airline again. Also when I was boarding I get stopped and told my carry on was to large. THE VERY SAME ONE I BROUGHT WITH ME. Why is it too big now? They really had no answer other than they told me I had to check it. The lady was verbally aggressive with me about it. After I was backing down only because I was afraid of losing my flight she then requested a CC saying I had to pay for it. I was literally pulling things out of my bag holding in my hand for my flight. She insisted I had to pay for it. I pointed out that my ticket included 2 bags to begin with and I only used one she said it doesn't matter because its to big for the plane I have to pay. I'm beyond furious now as I'm dropping stuff out of my hands trying to manage everything. I'd like to point out this is just a small gym bag and its a lot smaller than my carry on suite case which I'm frustrated. I'm pretty much pissed off the whole flight to only be more at the end. When the plane lands and I'm getting off I notice every single person has a carry on suite case all of which are much larger than my gym bag. My freaking gym bag fits in the tiny locker at the gym. I HATE BRITISH AIRLINES they only succeed at swindling money from you."
Cons: "The plane was old and did not have personal screens. The selected movies were not my cup of tea. And. The screen was far away, small and not in focus."
Pros: "Upon arrival, crew could not manage to open the door. Had to wait until technicians were able to arrive and open the door from the outside. As a result, an iffy transfer became disturbing."
Cons: "Transfer between BA and AA terminals was chaotic."
Pros: "The flight crew was lovely, everything went off without a hitch."
Cons: "I've never seen such snotty behavior from an airline in my life. The ground crew in the airport BOTH at LAX and at Charles De Gaulle were impolite, rolling their eyes and sighing when I asked them some questions about my transfer from British Airways to Air New Zealand. I was surprised by this, given that British Airways is supposedly a prestigious airline and should have some customer service training. If given a choice, I wouldn't fly with them again."
Pros: "Short flight, on time , no complaints ts"
Pros: "Airplane, food and service"
Cons: "AA from Philadelphia to SD charges 8 USD for a terrible red wine"
Cons: "Is way below par when compared to emirates or any other international airlines"
Pros: "Liked the space between seats , able to stretch and the food was quite good . The crew was very good too"
Pros: "The entertainment selection was good. They provided a lot of options at no additional cost. Some of the crew was pleasant."
Cons: "In all fairness to British airways this was actually "operated by AA" and their customer service leaves much to be desired. Traffic to get into the airport was the worst I've ever seen. When we finally arrived, Although we checked in prior to arrival, we still had to wait in line for over an hour to check in our bags! We told the agents three times our flight was boarding, however, they were almost nasty and would not expedite us. they finally started to call our flight and we were pulled from the line, even then it was very disorganized how we were processed. We had to run through security and the long terminal and along with others in our flight that had been in line, were the last to board as the flight was delayed waiting for us. One of the worst experiences ever. They really need to do something about their check in process as we were not the only ones subjected to these delays. The plane had technical problems landing and had to be towed in but thank God we made it."
Cons: "There should have been some entertainment on this flight- tv or wifi"
Pros: "The staff was wonderful and went out of there way to make me comfortable"
Pros: "Newer plane."
Cons: "Had to pay for most things."
Cons: "Flight was not through British air. Terrible system of sharing tickets you have. Finnair to AA. Cancelled on the way out and delayed and total incompetence on the way back. Never using you again. I will spread the word."
Pros: "The trip was absolutely amazing. I have no complaints."
Pros: "The flight was fairly comfortable."
Cons: "It was a long flight. Had to return to the terminal after taxi-ing to the runway because someone on the plane had a medical issue. Nothing the airline could have done about that, but it made the flight that much longer..."
Cons: "It's just like all the big people mover airlines. Nothing special. Also I could only check in three hours before the flight. Not sure who sets that policy CDG or BA."
Pros: "In-flight entertaiment"
Pros: "Our flight was 3 hours late coming & going."
Cons: "We were on an older plane that didn't have individual entertainment options for the customers. That was a bummer."
Pros: "Súper practico, las notificaciones del vuelo, gate y boarding time en el app fueron de mucha ayuda. El precio buenísimo !"
Cons: "No hay nada que no me haya gustado"
Pros: "-Awesome Service -Friedly and helpful crew"
Pros: "But it partner, American Airlines is a disaster,... British service was excellent, the airplane too. I can say exactly the opposite about my flight with american from LAX to Paris...."
Pros: "On Time"
Pros: "Good communication from pilot about mechanical problem."
Cons: "JFK is a horror to transfer from One World international carriers to American. Bad luggage service, sullen staff, confusing transfer of terminals. One bright spot was provision of boarding passes at luggage carousel. Bsggage deliver on arrival in DC was long and confused."
Pros: "The attendants were very helpful. I enjoyed the Scottish cookies and tea. I was a bit upset at being forced to check my bag by the staff in Paris, though. Even though it was partly my fault for being too stupid to pass the test of knowing how to put my suitcase diagonally into the sizing box, I still felt bad about being lied to by the staff who told me that my suitcase was too big and that they would take it from me at the gate if I refused to surrender it there at check-in, even though they could obviously see by how easily it fit into the sizing box that the size was perfectly fine. This treatment made me feel singled out for harassment, as I saw others being allowed to carry on suitcases that were much larger, but in the end I got over it. All other staff were very pleasant to me."
Cons: "At least 6 people from the PHL - Paris flight could not manage to make the connection to Vueling. Personnel at the CDG airport was very unhelpful, and no one seemed to know how to get to get to Terminal 3. We arrived late (not for lack of trying, since 6 separate people had the same problem). We were send left and right, often getting back to the same place. 2 hours should be enough to make any connection. But apparently not at CDG!"
Cons: "Seat assignments kept disappearing It took 45 minutes at check-in to get seat assignments once again for the third time for my flight segments These people shouldn't be allowed to fly planes"
Pros: "The male flight attendant was very pleasant."
Cons: "- there was no effort made to ensure I had a vegetarian meal - one of the flight attendants was very rude and ignored me several times. - I forgot an expensive box of chocolates in the plane inside of a bag. I immediately asked if someone could get it for me - I was told that the bag was found but not the chocolates."
Airlines flying from Europe to District of Columbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights