Pros: "Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious."
Pros: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Pros: "I was fortunate the person in front didn’t lean back"
Cons: "On Swiss website I added Rehe preference for a lactose free meal — but none were on the plane. The economy seats are close enough together I needed to hold my book to the side to read."
Pros: "I upgraded to premium economy, worth every dollar. seats were comfortable and reclined quite far."
Cons: "honestly nothing needed improving ."
Pros: "Movies"
Cons: "Crew was rude to passengers. One passenger asked for extra bread and crew arrogantly commented , we dont give but ok take one."
Pros: "Thank you for waiting for us. We were delayed. I appreciate not missing our flight."
Pros: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Pros: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Cons: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."
Pros: "This was a 12 hour flight that didn’t feel like 12 hours. They movies and other entertainment was very good with new and older movies that didn’t disappoint. The food was great all the way through to the farewell piece of chocolate."
Cons: "The seats on this flight were very tight. I am 5’8 and felt super cramped. The seats themselves were not that bad just small and not a lot of space. If you fly with them don’t expect to kee anything under the seat with you. Also the whole boarding process is a big cluster! There is no real organization to the line or who they are boarding. Make sure you get in the line quickly or you could be waiting awhile."
Pros: "Entertainment System (technical apparatus neat); Food tasty"
Cons: "Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;"
Pros: "Nothing at all,I had a horrible flight"
Cons: "timing and be more respectful to the costumers, and be nice"
Pros: "The customer service, the seats were comfortable and the food was great"
Pros: "Food, Entertainments, travel kit as well as flight crew made it a delightful experience."
Cons: "Checkin agent at the SFO airport was kind of obnoxious."
Cons: "Fewer fat peasants with too much hand luggage. Seriously, control the hand luggage before people bring it aboard."
Pros: "food is amazing"
Cons: "seat is outdated, but new seat for biz is coming very soon"
Pros: "Entertainment the most. Movie selection was fairly good for a 3 or so hours flight"
Cons: "The food. Same selection as my flight from the US to Istanbul. Please change menus once in a while. One of the Male flight attendants was not too friendly."
Cons: "Entertainment device was broken, and there was no crew passing by (without food or drinks) to ask him/her about it."
Pros: "Turkish got us on board although our incoming flight was delayed."
Cons: "Food of poor quality and possibly unhygienic as I developed tummy problems."
Pros: "Food, comfort, wifi, entertainment."
Cons: "The flight left an hour late. But the crew never explained why the delay."
Pros: "Seats and bathrooms were big"
Cons: "Service was extremely slow. I kept having to ask for more water all the time. Flight attendants were nice, but not well trained. Food quality was pretty poor, especially for international business class"
No water or light snacks, unless you pay a lot of money for it. Zero leg space
Yeah, allow us to bring our carry-on luggage without charging more. I've never seen another airline do this, and decreases your chances of my using you again.
Cons: "Nether the Dutch government or the Greek government is allowing Americans into their countries, yet Transavia refuses to refund my ticket money. That is the height of abysmal, disrespectful, if not criminal service. Effectively, they stole my money."
Pros: "Schiphol was as busy as I’ve ever seen it even at 5am in the morning, but the combination of efficient systems and good natured staff throughout made everything flow very well. This good nature and friendliness was extended into the flight crew who were great. Unfortunate that the flight was delayed by an hour, but I understand this was no fault of the airline or crew. I just made my connection in Lisbon, so all was well. I’d also like to mention the helpful lady at bag drop. A nice reception is always appreciated."
Cons: "More updates from the flight deck during the delay would have been nice, but overall I was impressed and would certainly fly with that airline again."
Cons: "I arrived 45 minutes before boarding, they refused to let me on the plane because they had closed the registration process. I had to buy another ticket"
Pros: "Helpful crew. Clean modern plane"
Cons: "Charging $ for everything, wouldn't fill a water bottle for me. Strict carry on policy was too restrictive"
Cons: "The flight was perfect the only thing that concerned me was that two female passengers were allowed into the cockpit about thirty minutes prior to landing and stayed in their for the duration including landing. Did not know that that was allowed. Other than that it was perfect."
Pros: "I’m so thrilled at Transavia’s expansion to new routes like Beirut. This is the second time I traveled to Beirut since November and I noted a marked improvement in the quality of service on the ground."
Cons: "It’s still a discount airline trying to squeeze money anyway they can."
Pros: "Quick boarding and friendly crew."
Cons: "Only being able to carry on one bag even though some people had 2. There was plenty of room in the overhead bins."
Pros: "Crew was professional. We did not have food on the flight nor used the entertainment."
Cons: "There was a huge lad beside us and the seats & legroom are less than we would like. The huge lad made it uncomfortable Bob"
Pros: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"
Cons: "Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!"
Pros: "Crew was great; super easy boarding process; flawless take off and landing."
Cons: "N/A"
Pros: "Flights were on time. Good food portion for longer flights. Good pilots and cabin crew."
Pros: "The crew, the seats, the food, the overall experiencience were amazing"
Cons: "Better headphones"
Pros: "I only like the voucher idea but still doesn't cover up all the other things ."
Cons: "I didn't like that it delayed my plans and it was unexpected and they did not inform us until I go to the airport , for 30 minutes in the air we had to wait 6 hours"
Pros: "Original timing"
Cons: "Boarding was a chaotic affair. Landed late but no mention of apology. Disappointed."
Cons: "Daylight savings. Wrong time. Missed flight. $450 to rebook new one-way. What a nightmare!"
Pros: "Nothing"
Cons: "The complete lack of help from BA staff after I missed my flight. No helpful suggestions at all when I asked for guidance. Just 'the flight is closed and there are no more seats left today'."
Cons: "Missed my connection to Amsterdam in London because flight was delayed in New York. Flight from Amsterdam cancelled the night prior to departure. Rebooked on a flight that was highly inconvenient. No compensation from BA for stress, inconvenience and wasted time."
Pros: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."
Pros: "NOTHING.....................TAP AIR PORTUGAL CANCELLED THE FLIGHT WITHOUT PREVIOUS NOTIFCATION. I HAD CHECKED IN ONLINE, HAD THE APP ON MY PHONE WITH MY MOBILE NUMBER AND EMAIL...................NO ONE ADVISED. i SHOW UP AT AIRPORT AND NO ONE TAKES RESPONSIBILITY..............DREADFUJL AIRLINES"
Cons: "EVERYTHING...................THEY HAVE NO CUSTOMER SERVICE. THIS WAS FOR A BUSINESS CLASS TRAVEL.................JUST IMAGINE WHAT A NIGHTMAORE THIS WAS FOR ECONOMY TRAVELING PASSANGERS"
Pros: "Chief of the cabin"
Cons: "Terrible customer service. Attention to disable customers is null. They literally torture the disable passengers. Very rude and insulting wheel chair staff."
Cons: "We had to pay $120 for a checked bag because it “weighed too much”. The lady at the check in counter said they were weighing everyone’s at the gate so there was no way to get around it This however was a lie and they were not checking weight and people got on without having to pay the outrageous fee"
Pros: "The in flight snack was surprisingly diverse and tasty."
Cons: "We had to take a bus from the gate to the plane, which is fine. But we stood on the bus at the gate for 10 minutes after it was completely full before it finally drove to the plane. Then when we were just outside the plane we had to wait again for several minutes before they would let us off."
Pros: "The crew"
Cons: "Be on time and that they dont loose my bags! Wait for and extra 2 hours in the arrival airport because of the lost"
Cons: "We were just surprised by the charges for our checked bags. Thought we had it all covered, but no!"
Cons: "The moment to enter to the airplane needs to be more organized. The food served was terrible. No air conditioning during the time we were waiting inside the airplane."
Pros: "the crew was very helpful and friendly"
Cons: "The Lisbon airport could have more places with working electrical plugs or USB ports in order to charge devices while waiting for your flight."
Cons: "Plane was full thus carry on roller bags had to be checked- big security concern re theft"
Pros: "There was a major problem with my booking and I went through almost 2 hours or stress thinking I would not be let on the flight. This has never happened with Kayak. But it was really bad. TAP insisted they could not book me on as Azores Airlines from Pinta Delgado to Toronto was not booked for me. I had to call bothe airlines. With no help from the desk. I finally got both to confirm and at the last minute was allowed on the flight. I chose this route to have a nice couple of days in Portugal and I will have. But the flight start was really upsetting."
Cons: "I like Kayak. But am very concerned about booking through in the future with this treatment."