STARLUX Airlines has great staff and crew. Well organized for quick boarding of such a large plane out of Phoenix to Taipei. Interior of the aircraft was that of deluxe aircraft.
Was not able to buy wifi on the plane given, not available for economy tickets. Was not clear when buying the ticket that this was the case.
Customer service in Hanoi needs work, outside of that, everything was good.
Premium economy seats that I paid extra are not worthed.there was not much difference from the regular economy seats yet I paid alot more for it Disappointed
It did not feel like a luxury airline. We had booked premium economy and opted for AVML meals. This was one of the worst meal in any of the flights and I’m a frequent flyer. No great snack options were available. Drink selection was limited to wine and beer. On a long flight, you need a variety of food which was unfortunately not available. The seats were just OK and the foot rest are not comfortable.. Airline staff for courteous Audio and video section is extremely limited
Hostesses were very nice I am disappointed that I paid extra 900$for premium economy which wasn't much upgraded from regular economy, I have wasted my money on this trip 😫
The food was amazing good especially for evonoply. The seats were comfy more then usually..crew was very nice and helpful.
amazing and great food. everything was smooth from start to finished
love this boutique luxury airline. crew was nice and attentive. Lounge is too small , i think they should have more area for relaxing and lounging not just to sit and eat .. feels like a cafeteria more than a lounge. overall i enjoy it. food on the plane LAX to Teipei should inprove a bit. no flavor and more drinks pls
We are scare because almost missing the fligh from Seattle to San Diego ! Starlux not have enough members for servicing with wheel chairs? We almost left behind , so we must walking !?
They forced me to check a bag. When Kayak sold me these tickets I was not informed of carry on baggage weight limits.
Great food on both legs and fast customer service from the stewardesses....
The food was great; the attendants were pleasant. Waiting to onboard felt stressful, as passengers who had connecting flights at SEA had to be verified again for two things before getting a real boarding pass: passport and carry-on luggage weight. The boarding pass issued by another airline (i.e., the first leg of my trip) did not count. The S terminal at SEA was barren, with lots of sensory overloads because every airline was repeatedly broadcasting long lists of names of passengers who had not gone through that verification process. The carry-on luggage weight check seemed futile to me. I saw a woman who opened her over-weight suitcase to move some items into her shoulder bag. She still boarded with two huge bags with her. I assume this check is an endeavor of ensuring fairness of the overhead bin space or optimizing fuel efficiency when gas price is through the roof, but I don't know if either goal is achieved. Nonetheless I respect the crew's dedication to the SOP.
Food tasted like the meat had freezer burn. Another thing all of our 4 check baggage was left somewhere and my oral medication for my diabetes was left in one of the lost luggage..most of the flight attendants did not know how to communicate in English.. the trip was a total nightmare
I put the review all together for the first review
The crew need to be more friendly it seem everything such a rush situation during dinner and breakfast. Smiles to the passenger go such a long way just the service from Seattle to Taipei, service from Taipei to Bangkok were great more pleasant the flight attendant from Thailand she was very nice, as far as entertainment were amazing , wiffi connection was incredible great, I will be able to charged my phone from Seattle to Taipei and from taipei to Bangkok I won’t be able to do so flight attendant told me that because I don’t have the original iPhone charger connection has nothing to do what type of charger I have so she said there is nothing she can do about it. Foods : from Seattle to Taipei were ok no flavor , from Taipei to Bangkok I have chicken teriyaki the rice is overcooked all the flavor stuck on the aluminum wraps , breakfast the congee was on point and delicious. Will I recommend anyone to fly with Eva air go for it so you can experience yourself for myself I won’t fly with them again I’m gonna stick with Singapore airlines instead.
I liked that they gave us a couple of meals and drinks but the meal was not good and not many options especially if we are seated in the back of the plane.
Never went. Got rescheduled with Phillipine Airlines to Bali, which was fine.
I am really satisfied with Eva Air and will definitely fly with them again.
Again on this leg the WiFi wouldn't work. The seats were comfortable with adequate cushion and space between seats for my legs. Very nice 3-hour flight.
AAAAHHHH... It was shocking in a very positive way, the attention to detail, the courtesy, the manners of all personnel on board, the constant honest smiling. You can see and feel they take pride in all they do no matter how trivial. The plane in general was very comfortable. I can't wait to do it again
Lousy entertainment system. Crews are excellent. Meal is just mediocre.
The boarding process was efficient and quick. The seats were comfortable. The food was good. The service was excellent. We had a lovely flight from Seattle on Korean air
Flight crew was fantastic. The aircraft was meticulously cleaned at all times. The crew was continuously checking to see if the passengers were ok.
They were trying to get people to check luggage because the over head compartments were full but when we boarded there were lots of empty places that people could have put the luggage.
It was good, I liked the self-serve snacks but it was a little difficult to get the alcohol, which is understandable since I wouldn't want kids sneaking it.
Friendly flight attendants and gate agents. Very clean plane and food was good!
I was unable to select decent seats, and so I was stuck in the middle seat because it was selected for me
There was a lot of partial tv shows but not enough to last the flight. The food was incredible! The crew were so helpful and patient. Lots more space than what I usually get on an international flight. Very comfortable!
Stingy on the drinks - 15 hour direct flight and could barely get attention for some water
Not really a “Delta” problem but worth mentioning: Boarding was a difficult process. TSA seemed understaffed and Pre-Check took longer than regular TSA. The supervisor was frazzled and yelled at travelers. Once through TSA, we had to put our carry-ons through another x-ray machine. Then queue up to board with both boarding pass and ID. Then, when we got to the stairs on the tarmac, we had to show our boarding pass again. Maybe this is just normal for Kona since the terminal is outdoors (but still a “secured” area).
flight was delayed 4+ hours. there was really no understanding of why? weather? the last hour of delay was post boarding. pilot seat was broken. was that the real reason? nonetheless, long day of inconveniences.
Love me some Delta. One of the few airlines to recognize and support veterans. Easy boarding, flight was on time and arrived early and the flight attendants were excellent on this flight.
I thought the service was very nice and pleasant. There were no hiccups and no issues so overall a good experience.
Very good flight. Crew was great. No issues and we even arrived early.
The flights are constantly late anymore, and they won't even give you a glass of water on the plane. For years, they were able to do a service on this flight from Atlanta to Knoxville and Knoxville Atlanta now they say it's too short of a flight. You can't even get a quick drink of water.
Flight got canceled 4 times, missed my connecting flight due to delays, have to wait to go home tomorrow
Third flight in two months where the crew was not there. Comfort seating does not guarantee overhead bin space. Passengers with children are allowed on the plane first - if you are flying to and from Orlando, this means half the plane has boarded before you get on. And somehow all the bin space is taken up. 3 out of 5 flights have had issues with equipment or procedure. Some of these instances caused the flight to be delayed because of a "nuisance" light. One time it was a bag that had been brought on board but did not belong to anyone so we had to return to the gate. Last night we were told the "AC" on the plane doesn't work well and we're 10th for take off- because the crew was late - and that it will get cool when we're in the air. Not sure if this is usual, but I didn't think flight crew could jump seat in first class. Movie and TV selection has not been refreshed for several months- flying one to two round trips each month easily exhausts the list of content.
Great experience nice pilot very soft and easy landing and take off
We sat on the runway for over an hour before departure. That was unwelcome.
