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Cons: Food was not great

Pros: I would like my money back,because I paid almost 50$ for the travel insurance. Would you please help me. Thanks

Pros: Friendly crew, minimal English skills, just enough for business. Food was good

Cons: seats were a bit hard

Pros: Crew very friendly.

Cons: There was no place for me to enter in dietary restrictions to get a special meal, so they were not prepared for a meal I could eat.

Pros: The crew was very polite and accommodating. The food was OK.

Cons: The seat comfort was not so good - not much room and not soft. The WiFi did not work.

Pros: The crew was polite but service was not quite there. We pick a 2-seat layout so it was OK.

Cons: The food was poor and only served twice. Once shortly after taking off and another a couple of hours before landing. In a span of 10 to 11 hours there was no offer of drink or food of any kind.

Pros: The WHOLE flight was horrible. The crew in the airport extremely unhelpful. The boarding was horrible. The seats were not put together properly, the whole ride was extremely turbulent and we got stuck in the air for 45 mins NC of weather, I knw that's not the plane crew fault on that one

Cons: EVERYTHING. food was not good either

Pros: Crew staff was very helpful.

Cons: More entertainment options.

Pros: entertainment

Cons: It should be illegal to have that short of layover in PEK that is impossible to make. They also made us stay on the plane for 5/6 hours waiting to take off with no explaination and very little food or water.

Pros: Crew was friendly and accommodating even though I was non-Chinese

Pros: Nothing

Cons: The cabin crew

Pros: The crew in business class was amazing, aircraft was not as new as the first flight but comfortable. No complaints.

Cons: Again, I feel the meals are not as good as some other airlines but it was an amazing value for the business class flight so I can see past the meal. Staff was great,

Pros: The check in boarding pass is not that nice.

Cons: The boarding pass people need to improve, especially to elderly people.

Cons: Too many security points

Cons: Why is my passport number wrong?

Pros: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Cons: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Pros: There was lots of leg room. Crew was nice.

Cons: One of our seats had a broken recliner button.

Pros: Comfortable seat & nice crew.

Cons: Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife.

Cons: Bigger seat, but compared to other experiences it was very good.

Pros: The entertainment options were great, the food was great, the staff was friendly and helpful.

Cons: It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep.

Cons: Was sick so couldn’t fly airline refused to help and let me change my flights

Pros: The crew was good, the landing was fantastic, enjoyed the entertainment options.

Cons: The space of the seats are tough, we were cramped and in tight quarters.

Pros: Crew was accommodating

Cons: They has us deplane twice. Flight was delayed 2 hours. Need to upgrade plane equipment

Pros: Crew was nice, easy to use entertainment, smooth boarding

Cons: Seats are not comfortable, no pillow/blanket, poor “snacks”

Pros: crew was great.

Cons: better airport connection and transfer

Pros: Crew friendly.

Cons: Seat super small.

Pros: Friendly crew, minimal English skills, just enough for business. Food was good

Cons: seats were a bit hard

Pros: cheap fare

Cons: better airport connections

Pros: The seating for the short haul flight was far better than the long haul flight, the planes should have been switched as the short haul plane was more suited to long haul and vice versa

Cons: There was limited food available which meant there was no selection available just what was left, not acceptable

Cons: I have chosen the seats and paid extra for those seats but got assigned to different seats. The seats for both to Shanghai and Vancouver were all the way to the back, very disappointed.

Pros: In flight crew were very nice and helpful

Cons: More snack option

Pros: Very comfortable seat. Excellent service.

Cons: Food

Cons: The flight was delayed 2 hours and no one was a telling us what was going on

Cons: Departure always not in time

Pros: Excellent service!

Pros: It was cheap

Cons: The aircraft was super old. The flight was delayed. The transfer at PEK (beijing) airport is horrendous. Never again.

Pros: The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200.

Cons: Limited selection of English language movies but hey it was a China airline so no bit surprise there.

Pros: Staff attentive but many with limited English skills. Plane well laid out with adequate storage in Business.

Cons: Food was overcooked but plentiful Fruit selection excellent. More English fluent staff.

Pros: I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison.

Cons: They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion.

Pros: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Cons: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Pros: Amazing service

Cons: The comfort of the seats and size

Pros: China Southern CZ657 SFOCAN on a 777-300ER. Seating configuration in economy is a comfortable 3-3-3. They use some memory foam-like material for the seat padding and it is very comfortable. The crew was professional and friendly throughout.

Cons: The price for this trip was just under $500 roundtrip CNXSFO. The food was nothing to write home about but during the flight, they offer endless Cup of Noodles and finger sandwiches and the vegetarian ones are very tasty.

Pros: The staff set me up with an exit seat which was wonderful due to the fact that I am very tall. It made the flight very comfortable. The service was very good as well. I was able to use and charge my device without any trouble and was very pleased with that.

Cons: One of the stewardesses spoke English very quickly. Due to her accent, this made it difficult to understand at times.

Pros: Aircraft , oraganized, accomdating and the service was just unexpected.

Cons: Better choice of movies on a 13 hrs flight considering passenger were 90% south Asian background.

Pros: The seat is comfortable and leg space is good for a 6’5 people, and the flight is on scheduled time.

Cons: Food could be better.

Pros: Everything was normal, nothing amazing

Cons: Food, the didn’t have vegetarian options and everything was in chinese

Cons: The check in counter could open earlier. The line up was long. Our flight leaves at 0210 to Nanjing while the flights to Beijing leaves at 2:30 yet the check in counter open earlier than ours.

Pros: Nothing is amazing.

Cons: 8 hour delay. Paid for luggage. No food or beverages. Man behind me played a loud video with a baby crying and wasn’t told to turn it down. No help with luggage up stairs or down stairs.

Pros: Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!

Pros: There was lots of leg room. Crew was nice.

Cons: One of our seats had a broken recliner button.

Cons: Bigger seat, but compared to other experiences it was very good.

Pros: Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done.

Cons: The food and the drink selection.

Pros: Flight was smooth and had great entertainment.

Cons: Food was plane food however it was adequate.

Cons: Excellent keep doing what you do.

Cons: Three hour delay

Pros: The pilot team did an outstanding job explaining and communicating our progress in our holding pattern outside of Newark. We still missed our flight but God love em, they tried!

Cons: Great airline...change nothing down! Keep the current level or keep raising it.

Pros: Crew was able to accommodate my meal restriction on the spot without a problem. They were attentive but not overbearing.

Cons: the boarding at Kathmandu was a bit confused as was the checkin process. There could have been signage at the Kathmandu airport on where to check in for China Southern airlines.

Cons: had 6 hours connection and urumchi and they did not have any lounges abd no internet in there

Pros: The plane departed on time, smooth landing

Cons: Should offered more meal selections besides pork and beef

Pros: Great crews, food was okay, overall pretty good. Definitely will travel again

Cons: Choice of entertainment and food could be been better.

Pros: nothing. flight was delayed. i have connecting flight but then the plane left i had to stay in a hotel.

Cons: it could be better if my connecting flight waited for me

Pros: Crew was supportive

Cons: Improve food quality and variety for vegetarians

Cons: Everything was excellent

Cons: More in flight entertainment options.

Cons: package service

Pros: Check-in was very fast. The food was a hot sandwich and a drink and was decent. Plane left Hangzhou and arrived Taipei slightly early, which was great. Seats reasonably comfortable. Crew was kind and caring.

Cons: Would have been nice to have some fruit.

Pros: Nothing

Cons: Everything needs to be improved, they need to learn from Emirates

Pros: They are OK. I was trying to do on line checkin it was not working. when you wait for any kind of life in Chinese airport I noticed so many Chinese customers were cut in the standing line and all the air plane staff was not care with this. I had to wait so much extra time.

Cons: Our flight was delay for at least 15 hours this time. they didn't have knowledge to do customer service with this kind of case. They had to wait 2 hours at international transfer area every one was very patient with their service. I never buy ticket from Air China again.

Pros: Their friendliness And care for the passengers

Cons: i can not think of anything.

Pros: Very friendly and caring

Cons: i can not think of anything. Great crew Great experience

Pros: The crew was very friendly and attentive. They look after the customers.

Cons: I can't think of anything that could have been better.

Pros: Comfortable seat & nice crew.

Cons: Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife.

Cons: Free WiFi kn the plane was hardly working even over US mainland, before it list connection with outside internet over ocean. But it is something I do not care much about.

Pros: The pilot team did an outstanding job explaining and communicating our progress in our holding pattern outside of Newark. We still missed our flight but God love em, they tried!

Cons: Great airline...change nothing down! Keep the current level or keep raising it.

Pros: I sat next to two of the flight attendants prior to our departure. When they got up to board, their negative comments about getting on the plane made me think Wow, why are you doing this job, if you don't really want to go. The two attendants at the check in, they need some training.

Cons: More professional staff.

Pros: United was great.

Cons: DCA is a total disaster. Avoid the airport at all costs. The metro is shut down and everyone is competing for very expensive cabs and ride share. Terrible. Worth it to go to Dulles.

Pros: Very responsible and kind cabin crew. We were delayed by maybe 8-10 hours because of weather. The crew would have to work all night, but were very kind about the situation.

Cons: Short flight; so there was no real in-flight entertainment. That's really alright though.

Pros: the order of boarding the plane

Cons: food was dry

Pros: I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison.

Cons: They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion.

Pros: crew was nice

Cons: food was dry