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Pros: The plane didn't crash. The flight left on time.

Cons: The staff were fine but not overly friends. We had to circle the airport over Okinawa for roughly 30 minutes before landing due to flight traffic. When an elderly gentleman stood up to use the rest room, the staff shouted at him to sit down. That could have been handled much better.

Pros: Very nice equipment A330. Service was very good and angle seats were acceptable in room amd comfort.

Cons: Plugin got power didnt work in my seat. Poor quality headphones and movies were average at best. My meal was terrible.

Pros: Crew were very good and good aircraft

Cons: The business lounge is poor at Pudong and so is the food.

Pros: Straightforward, get-what-you-pay-for experience. Fairly standard seats, personal entertainment options on the trans-pacific flight, but not within asia. Food served on all flights. Check-in at the airport was also straightforward.

Cons: Would not recommend connecting in Nanjing, as the airport handles international transfers a bit oddly. Expect to wait in a group in a handful of different lines, while being herded quite closely by a customs agent from point to point, passports collected when you get off the plane.

Cons: Why is my passport number wrong?

Pros: Everything

Pros: The flight was fine

Pros: Clean plane

Cons: Still a little more leg room but not as much as on the 787. Had to ask twice to get a Thai immigration form and the crew took an above average amout of time to pickup after the meals were finished.

Pros: Crew was good. The food was good quality.

Cons: Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub.

Pros: The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience

Cons: none

Cons: 12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight.

Pros: Good

Cons: Good

Pros: Aircraft , oraganized, accomdating and the service was just unexpected.

Cons: Better choice of movies on a 13 hrs flight considering passenger were 90% south Asian background.

Pros: I think just the boarding experience.

Cons: Food and needs to widen the selection of movies with current ones. Also, it was difficult to understand since it was mostly written in Chinese language.

Cons: Seats on plane were small and uncomfortable. Checking in to flight was awful.

Pros: NONE

Cons: After checking in for 1.5 hour, the crew told me that my name is not in the system 15 mins before boarding. Of course, I could not get on that flight. Result, staying extra 12 hours in the airport plus force to stay one night in Guangzhou.

Pros: Lounge in lax was wonderful

Cons: Boarding for business class was a mess

Pros: crew promptly answers call. very courteous. although we left PEK 40 mins later, we arrived in LAX on time. lots of legroom on this flight back to LAX for a 5 foot frame. a big plus

Cons: bathroom would have been cleaner and hoping to put some air freshener in the bathroom.

Pros: This flight was amazing and very easy.

Cons: Nothing.

Pros: Seat was comfortable, plenty of space for luggage, crew was good

Cons: Cold sandwich was so so, not big selection of drinks

Pros: nothing

Cons: A direct flight from california to chicago turned out to be a flight with a fuel stop in Denver which was then an hour and a half delayed, missing my connection! How the hell does that happen?

Cons: Lots of united created problem create 2.5 hours delay

Pros: Entertainment options were good. Food was good.

Cons: The flight attendants were terrible. Rushed, cranky, and fake. Didn't want to share what was actually in the Pasta or Chicken. As if anyone wants to just choose pasta or chicken without knowing what the hell is on it. Ridiculous

Pros: Our crew was good but everything else was awful. A 1/12 hour flight ended up with us on board for 6 hours.

Cons: Mechanical problems.... crew out of hours.... you name it .... it happened on my flight!

Pros: It was a better experience (no screen that turns off and on by itself, no lopsided tray table) than my outbound flights, so kudos for that. The crew was very pleasant.

Cons: Food/snacks. I know people usually complain about airplane food, but I am not a picky eater and usually eat whatever is provided. I ended up picking at what was served. Perhaps I’m just not used to the selection since I usually fly American planes.

Cons: Well, I missed my flight. So that’s why

Cons: More leg room and better cushioned seats

Pros: I was very impressed with the planes on both legs of my journey. Extremely modern, clean, and comfortable. The service was also exceptional. Personal whole being extremely efficient. Thank you to all the cabin crew.

Cons: The food on my flight was not the best. The appetizer and desert was great. The vegetables on the side were at best edible. But my main dish of beef filet was difficult to eat. The red wine was terrible but the white whine and sparking wine were decent.

Cons: got severe food poisoning from the airline food.

Pros: Clean plane. Left on time. A little more seat room than many other carriers.

Cons: Poor selection of movies. Want more light comedy

Cons: Too many security points

Pros: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Cons: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Pros: Wonderful seat in first class. Good crew. On time departure and early arrival.

Cons: The food was skimpy and not interesting.

Pros: On board crew were amazing

Cons: Check in crew were rude and awful

Pros: The crew was very friendly, the plane was clean, the food was ok. The portions were great but the food selection was very ethnic and not neutral. The set was not y’all friendly. Couldn’t sleep all 14 hrs.

Cons: Seat tailored to accommodate a taller customer. 6.2 Nanjing Airport was terrible (customs) more Shanghai connection.

Pros: Food was ok

Cons: If they spoke more English

Pros: The food and the crew were great.

Cons: I am yet to find an airline that has any semblance of comfort in economy class for someone 6’ 2”, and that isn’t even tall! It would seem that the seats should be tall enough not to have the headrest push on my shoulders.....such as making it adjustable enough to be used as a headrest.

Cons: The way they board the passengers

Pros: There was lots of leg room. Crew was nice.

Cons: One of our seats had a broken recliner button.

Pros: Good

Cons: Good

Pros: Crew excellent.

Cons: Seats super small.

Pros: Crew friendly.

Cons: Seat super small.

Pros: Crew was very good.

Cons: Seats not as comfortable as most business class seats.

Pros: The crew was great! The seat is okey!

Cons: My honest opinion was about foods they have choices like chicken and fish. But sometimes they might don’t have enough chicken or something cause some people don’t eat fish either like me. Or they’re allergic to fish. But still eat some of the foods except for the fish. Sorry about that.

Pros: Seat was comfortable, plenty of space for luggage, crew was good

Cons: Cold sandwich was so so, not big selection of drinks

Pros: The food was good.

Cons: Could have usb outlets for devices. Connecting flight could have arrived on time. Airline don’t lose your luggage.

Pros: crew promptly answers call. very courteous. although we left PEK 40 mins later, we arrived in LAX on time. lots of legroom on this flight back to LAX for a 5 foot frame. a big plus

Cons: bathroom would have been cleaner and hoping to put some air freshener in the bathroom.

Cons: entertainment

Pros: I flee economy. Seats are tight and not real comfy but the crew always is helpful with pillows and blanket.

Cons: The touch screen to watch movies was terrible. The screen did not respond well at all to touch and there was no Sound. Even when attempting to increase volume with volume control, it simply did not work. Even my seat mate attempted it and had no luck. extremely long flight- no entertainment

Pros: Better staff

Cons: Still terrible

Pros: I love the smaller Jets now that goes to Erie. Less noise love the one seater on the side.

Cons: To be very honest nothing could be done because you guys did great!

Cons: Flight was very late departing

Pros:

Pros: Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation.

Cons: First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week.

Pros: The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China

Cons: Security

Pros: Clean plane

Cons: Still a little more leg room but not as much as on the 787. Had to ask twice to get a Thai immigration form and the crew took an above average amout of time to pickup after the meals were finished.

Pros: Crew was good. The food was good quality.

Cons: Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub.

Cons: 12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight.

Pros: Crews and services.

Cons: My seat.

Pros: everything.

Cons: can not think of anything. Everything was more than i expected.Thank you for my experiance

Pros: Straightforward, get-what-you-pay-for experience. Fairly standard seats, personal entertainment options on the trans-pacific flight, but not within asia. Food served on all flights. Check-in at the airport was also straightforward.

Cons: Would not recommend connecting in Nanjing, as the airport handles international transfers a bit oddly. Expect to wait in a group in a handful of different lines, while being herded quite closely by a customs agent from point to point, passports collected when you get off the plane.

Pros: Great Entertainment

Cons: Depart on time there was over 45 min delay without an explanation

Cons: The food box had two bread-like items (a pastry and a cake bread item). I wish the food provided was more diverse in nutrition.

Pros: The crew was very friendly, the plane was clean, the food was ok. The portions were great but the food selection was very ethnic and not neutral. The set was not y’all friendly. Couldn’t sleep all 14 hrs.

Cons: Seat tailored to accommodate a taller customer. 6.2 Nanjing Airport was terrible (customs) more Shanghai connection.

Pros: Amazing crew, very polite and helpful Excellent take off and landed super smooth - koodoos to the cockpit team The seats on the aircraft from Beijing to Vancouver was much more comfortable that the aircraft before ( Vancouver to Ho Chi Minh ) but I think that it’s because it is a newer aircraft

Cons: The food quality was very poor and portion too small. This could utilize some improvements

Pros: Good crew, fast boarding, good overhead bin space

Cons: boarding by section to avoid rushing, crowd and people moving in/out of seats

Cons: They should notify the customers that if Transit time is more than 24 hrs, they can't check in to the next leg flight, therefore they have to take their luggage

Cons: Luggage lost. Reported at the HK airport. The airport staff told me that no record of my luggage and filed a report for me.