They have their funky mileage program that I could not figure out. The boarding instructions was very confusing. The coming and going are going through the same staircase. The staffs are also confused and gave wrong directions
They delayed and cancelled my flight for almost 2 days I missed my flight from California to NY and lost the money involved in that ticket never fly this airline I will never fly with them again!
Like the flight coz non stop to LA but the schedule always late...
It was a short flight. But it went very well. Staff was nice and friendly.
Pros: "Everything except food"
Cons: "More food choices like Non-Red Meat items"
Pros: "PAL crew, as expected, was good. we arrived sfo ahead of schedule.."
Cons: "i think desserts can be improved"
Pros: "Great and helpful crew. Good entertainment selection."
Pros: "Boarding was very quick and organized. Crew was very helpful."
Cons: "787 would be nice...."
Cons: "Crew approach, food, boarding"
Pros: "Amazing crew!"
Cons: "Fix the engine beforegand to prevent any delays"
Cons: "It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE"
Cons: "Airport is not very well organized. Airline is ok but crew did not show the importance of addressing customer service. We paid for choice seats but others got the same without paying. We should have been allowed to move to wider leg room seats since we paid."
Pros: "Despite a shortage of Flight Attendants on the Flight the ones that were working did an AWESOME Job serving the Passengers ."
Cons: "For the sake of the Flight Attendants more Of them to help."
Cons: "Food quality needs lot of improvement"
Pros: "More stores are taking US $, there is a small duty free shopping area. These are improvements."
Cons: "air conditioning was not working in the terminal. It far too small for the amount of passengers. Connecting flight was delayed for two hours!"
Pros: "Im comfortable"
Cons: "The food"
Cons: "Flight was dalyed 1h. We were heading to siargao but went back to cebu!!!! Lost 2 h for no reason!! Thats unacceptable! Now we have paid a room in siargao for nothing. Cant skip siargao cause our next flight is from there!!!! I hate you"
Pros: "The staff was very helpful especially because I flew with my 5 month old son. They were very nice. The seat had enough space."
Cons: "The food was ok but could do better."
Pros: "Flight was on time; crew was very friendly and helpful."
Cons: "Just a little too long a segment in A322neo"
Pros: "same thing, food and crew were very courteous"
Pros: "foods and crew were very courteous"
Cons: "Unnecessary security checks after checks, wasnt allowed to leave the airport like prisoners even with 5hr lay over."
Pros: "the people"
Cons: "flight was delayed But what else is new with PI. AIR. My husband has flown many times with pi air and he says you care about your bottom line only. it takes money out of our pockets every time we are delayed and or our luggage is lost. Now go and do the right thing."
Pros: "LLeg room for seats. Newer aircrFT Staff pleasant Food edable"
Cons: "Same shows and movies on different segments of flights. Same shows etc 4 weeks later on return trips, 15 to 11 hours long time. Also limited selection Red wine undrinkable What would stop me flying again next year! Manila Airport!!!! Small cramped smelly. Most food shacks do not take credit card and no atms to get cash, come on this is 2018. Also my wife was unable to get her seats confirmed in Thailand for comection in Manila to Vancouver which meant having to line up in the basement in Manila and then argue that we wanted our seats together for the long haul home."
Pros: "The service crew were excellent - friendly, helpful and generous with drinks service."
Cons: "All full service international flights should have in flight entertainment systems."
Pros: "The food"
Cons: "Very rude employees"
Pros: "On time Departure, quick flight. comfortable seat"
Cons: "No wifi. No entertainment"
Pros: "On time departure Short wait for checked luggage"
Cons: "No inflight entertainment. No inflight wifi Sparce terminal, very few food options"
Pros: "Great service, comfortable aircraft, and pleasant staff. Would use them again!"
Cons: "Wish they would have warned us that we would be on lock down in the terminal at Manila when we went through security early. Cause we had to wait by the gate for 6 hours in a terminal that didn't have much else. Upstairs of Terminal 2 had no accommodations or restaurants/cafes. Just food stands. Still not bad though, would have been a nice warning though."
Pros: "The flight was on time"
Cons: "Seats are very tight and the only bathrooms were completely at the end of the aircraft."
Pros: "Flight left on time arrived early, bags were fast getting to the carousel. A good flight no hassles or dramas."
Cons: "Everything was great"
Cons: "They do not have any entertainment such as a screen to watch something."
Pros: "great cabin upgrade...competitive to other airlines with newer planes"
Pros: "the crew and food were both good."
Cons: "too much much delay , the were delay at every stop over"
Pros: "I like that the flight was on time to board and to depart every time never had any problem with my flights."
Cons: "I didn't like that a few times I had a small question or a request to make like to borrow a pen or to get an extra blanket the crew stewardess ladies smirked me and ignored my request so I felt unhappy with that type of service"
Cons: "They only allow 7 kilos of carry ons. My bag is a carry on with every other airline in the world except Philippine Airlines. 7 kilos is crazy."
Pros: "Philippine airlines was a great airline to travel with, with friendly staff good food comfortable seats and lots of entertainment options for the flight there and back will definitely fly with them again."
Cons: "the airport in Manila is terrible. Elevator broken so had to carry my carryon up 6 or 7 flights of stairs. Not enough seats for the voucher breakfast and the breakfast was mainly tiny and full of carbohydrates."
Cons: "Seats were very small. Think Asian size. I am 5foot 10 inches and it was a struggle to sit there for 3 hours. There is no tv on the plane. They want you to use your personal device which I would not do as this would drain my battery. There is no charging station on the plane. 3 out of the 4 PAL flights were delayed each by two hours or more. I would not take this airline again. I got a cheap fare of $600 roundtrip and now I know why it was so cheap. The airport in Manila is so shitty limited seating and limited choices of food."
Pros: "Drink and snack service on a short flight. Great flight crew and comfortable plane."
Cons: "Our flight was delayed"
Pros: "Movie selection"
Cons: "Time to exit plane"
Pros: "Boarding and staff were fine. Was able to sleep."
Cons: "It was 2 hours late, postponed. Very old airplane. Food terrible."
Cons: "Horrible service, delayed every leg of the flight for 2 and half hrs. Staff are very lazy and the plane was so dirty! Especially the bathroom. The food was bad also. Omg I will never take this airline again"
Pros: "The FA's are very polite & nice. The foods are just ok but a little salty."
Cons: "What I didn't like was flight always delayed. Our flight to Manila was delayed for 1 hour. And flight coming back here to U S was delayed for 3 hours. If the passengers are late on boarding they will charge a lot for re booking but if the PAL is delayed what? Just sorry for the delayed?"