Daily cleaning, installation of cabin HEPA filters on flights from Arizona to Panama
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Scores according to KAYAK customer reviews
Pros: "Crew was friendly and very clear about masks."
Pros: "Great crew. Old plane but comfy"
Pros: "I was fortunately upgraded to 1st class. The flight attendant was adequate. However, did not live up to the level of service I have come to expect."
Cons: "See above"
Cons: "They ran out of food by the time they got to the back of the plane."
Cons: "The flight was delayed an hour."
Pros: "Great crew!"
Cons: "Did not get upgraded :)"
Pros: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Cons: "We ordered special meal, and it was even confirmed in the boarding pass but it was never delivered on board.... attendant said they did not get any special meal"
Cons: "4 hour delay"
Pros: "Crew was amazing, flight was much more comfortable. Nice selection of drinks."
Cons: "The snack on the flight was brioche with a Cajun spread. The bread was great but the spread was too spicy for my tastes."
Pros: "They were friendly and prompt, joked with us as they worked. The flight was smooth and on time"
Cons: "Disembarking could be more efficient"
Cons: "Got nothing to drink in 4 hours. Crew was LAZY"
Cons: "The “newbies” were excited and loud, the main attendant was very.long.winded.every.single.time.she.spoke."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "36 minute flight.."
Cons: "Not really much you can do"
Cons: "Arrived 30 minutes late. The food is ridiculous."
Pros: "I love Delta! Always professional, efficient and polite. They disappoint on this round-trip flight. They are my go-to carrier. When I call the people whom I speak to are always very polite and efficient"
Cons: "The person next to me was a very large individual and the seats were not wide. This phenomenon had nothing to do with Delta as a carrier, however."
Pros: "left on time and arrived early"
Cons: "no legroom even in first class."
Pros: "Great service from ground and flight crew."
Cons: "Not comfortable on today’s packed planes"
Cons: "This was my most uncomfortable flight ever. I am 94 years old and the seat was so cramped and small that the entire 3 hours were uncomfortable."
Pros: "Everything was easy and smooth."
Cons: "Small airplane, noissy"
Pros: "Our flight attendant was excellent. Service with a smile."
Cons: "We almost missed the flight sitting right in front of the gate. No announcements could be heard in the gate area and when we asked, they said they were already removing our luggage, Very odd. Food was terrible! Choices were pasta and cold chicken salad. I had the pasta, which was bland ravioli in two bland sauces. I was surprised, because I had experienced better food on recent international flights."
Pros: "Crew was awesome"
Cons: "No TV unfortunately"
Cons: "Unexplained delays, lack of transfer services (there was no separate connections security screening; passengers were required, after a redeye flight and customs, to switch floors and stand in long lines with general security. Also, no beverages of any kind were offered."
Cons: "Not being to check our tickets on line"
Pros: "Excellent communication, friendly staff, and timely flight."
Cons: "Overhead bin too small for expect carryons. Should offer free checked bag at check into reduce this delay."
Cons: "The female flight attendant needs an attitude adjustment. She behaved as though she was doing a favor"
Pros: "The kind bars"
Cons: "They gave a hard time checking in because I didn’t mark I had a lap child. I honestly looked and the website wasn’t clear. Then (Bob who checked me in in Tucson) didn’t bag my car seat. And it came super dirty. I’ve never had an airline not bag the caraway. Especially when I asked. Southwest is a better company to work with. Disappointed"
Cons: "Delayed, gate agent trying to rebook not super helpful"
Pros: "Great people and crew early arrival nice passengers"
Pros: "Crew was excellent"
Cons: "Aitplane was old and seats were very narrow"
Pros: "Delta did a really good job as always. Cheaper, more comfortable, and a WAY better experience than Alaska Airlines."
Pros: "Everything was in order"
Cons: "None really"
Cons: "4+ total hour delay"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Cons: "Extremely long queue"
Pros: "Loved the customer service & movie options"
Cons: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Pros: "Flight was on time"
Cons: "I was in a middle seat on a sold out plane. The person in the window seat was so large the arm rest between us would not go down and he extended into my space. Fortunately the flight was short but the combination of shrinking seats and widening fliers make flying uncomfortable."
Pros: "Checking bags at the gate and picking them up at the gate on arrival"
Pros: "Quick and easy flight. Took about an hour and twenty minutes."
Pros: "Everything went smoothly."
Cons: "Like ALL planes today, too crowded."
Pros: "Staff on the plane was courteous although they skipped half of us for snacks & forgot some requests for water"
Cons: "Was not able to check in online. Was not able to select my seat online. I was told I would be able to do both of these things. Spent 30 minutes trying to find a number to someone at Delta to check in & select seat. I was in Australia & all Delta offices were closed because it was Sunday. Although I had an internationally calling plan, no calls to Delta US would go through. finally found someone through a back channel that would help me. We boarded an hour late, and staff would not answer any of our questions about what was going on or how late we would arrive (they sped up the fight so that we landed on time). Flight ran out of drinking WATER after the first service. Half of our section (Economy Plus) was skipped for snacks. An unruly child was allowed to scream for almost the entire flight & was running up & down the aisles. NOTHING was said to the parents by staff members. Was absolutely the worst behaving child with who I've had to fly."
Pros: "I love Delta. The crew members were very safe, courteous, and efficient."
Pros: "Friendly crews."
Cons: "Crying girl whole flight"
Cons: "Flight delayed"
Pros: "The gate agents and flight attendants were nice."
Cons: "We were not able to choose our seats until we got to the airport. Which was a waste of time since we did online check in but still needed to go to the self check for seat assignment. Then by that time it was too late to try to get a seat with my wife who is very afraid to fly. Overall not a good experience"
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "On time and convenient"
Pros: "Totally fine"
Cons: "It was fine"
Pros: "It was hastle free"
Pros: "Quick and did good job"
Cons: "After flying Japan Airlines I wish there were more free food and entertainment"
Pros: "Got us there"
Cons: "Cramped seating"
Pros: "Nice staff, on time"
Pros: "Very smooth trip from beginning to end."
Cons: "Cramped seating, uncomfortable cabin temperature, very hard/jolting landing"
Pros: "I actually got to sit by my sweetie. Perfection."
Pros: "blanket made it comfortable"
Cons: "No entertainment options"
Cons: "Delays due to maintenance and weather"
Cons: "Essentially a bus ride with the comfort of a wooden bench."
Pros: "On time and very professional"
Pros: "On time departure"
Cons: "Why do not they serve FREE water????"
Cons: "This boarding by groups is inefficient."
Pros: "Sittings on the tarmac for 90 minutes no airs no waters. 114 degrees"
Cons: "The very least employees should offer customer some waters to cool of"
Pros: "Staff was kind."
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "Always on time and always comfortable."
Pros: "Not much"
Cons: "Was asked to keep moving to another check in line. By the time we got to an open kiosk it was too late and the machine said we could no longer check our bags! Just Awful"
Cons: "No place to put my purse!"
Pros: "Very smooth"
Cons: "I didn't not like anything."
Cons: "Power cord plug-ins for cell phone in passenger lounge were limited. Wish standard seating allowed for more width, better way to avoid reclined seat in front."
Pros: "I love the cookies"
Cons: "I wish my seat would recline more"
Pros: "Same as above."
Pros: "Friendly service and staff."
Pros: "Everything was great could have done nothing to improve wonderful set"
Cons: "Everything was great magnificent service no complaints"
Pros: "comfortable seating"
Cons: "They forced me to check my bag in to baggage claim instead of at the gate. The airport staff were extremely rude and disrespectful."
Cons: "Everything was perfect"
Pros: "Everything was nice and comfy"
Cons: "Nothing everything is perfect"
Cons: "That there is no internet"
Cons: "No seemed happy at all."
Pros: "Nothing stood out"
Cons: "Nothing stood out"
Pros: "The touchscreen was pretty awesome"
Cons: "Loud passengers"
Cons: "See my previous comment"
Cons: "There were no screens by each place!!"
Cons: "Everything. DELAYS___DELAYS"
Pros: "AM staff were helpful and pleasant when I asked questions."
Cons: "Terrible side to side of aeroport to get conetion fly with out time"
Pros: "on time..."
Pros: "Everything. I was amazed and extra appreciative that my checked bag made what turned out to be a very tight connection! Thanks!"
Cons: "Everything was great. I would like to connect that it would be nice to have a not applicable rating option for food and entertainment as they are often not applicable but having to choose something effects the overall rating."
Pros: "See above."
Cons: "See above."
Pros: "Everyone was friendly and helpful"
Cons: "Phone charging in each row..."
Pros: "Nothing very bad experience, the staff very nasty !!"
Cons: "My flight had a big the delay, and they didn't really help us with flight connection they we us hartzell time . Also one is my suitcase did come on time . The seat were very bad for economic class . I WON'T EVER FLIGHT FROM UNITED AIRLINES!!! I ALWAYS TRAVEL THIS MY FRIST TIME USING THIS AIRLINE I WON'T DO IT AGAIN!!!"
Pros: "It was a stressful experience, arriving late for ur connection flight and find out u cant get to ur destination. I would say that they did compliment us with a very nice hotel so i apologize for the bad review i understand u cant do anything about the weather but was amazed with the hotel"
Pros: "United staff were ready in Panamá to handle the missed connections, with onward booking already handled and hotel vouchers ready for distribution upon deplaning."
Cons: "Late boarding and long wait on runway to be able to take off, thus ensuring connection in Panamá would be missed. Given that one runway was closed due to wind, this is something outside the control of United. Nevertheless, allowing a connecting flight with only 30 minutes between flights would seem to be overly risky, thus any delay upon departure will ensure a missed connection."
Pros: "Not much"
Cons: "Amazes me how the airlines can shrink legroom. I'm 6'5" & had an economy middle row middle seat. Needsless to say, I was stuck actually & figuratively since it was a full flight."
Cons: "I was in business class and was terrible The airplane too old , so expensive for that? Can’t believe it..."
Cons: "United Airlines were curt and unhelpful. The refused to allow me to board my flight unless I arrived at least 1 hour before takeoff. There were 57min until takeoff after I checked in at the counter. I have a trusted traveler card and TSA express."
Cons: "My confirmation number did not work; originally my flight appeared to be through copa but then it was clear that it was part of the way on United and part of the way on copa; Was unable to check in for flight before getting to the airport; first flight was very delayed and connecting flight was not acknowledged in the delay - in other words, I was going to miss the connecting flight but was unable to get any information about re-booking; waited in the airport for 6 hours then boarded the plane and sat on the plane for 3 hours, then was told flight was delayed until the following day; eventually did take off 22 hours late; when I arrived in Quito finally my bag did not make it; they did not deliver my bag to my hotel as they said they would in the airport, instead I had to go an agency and pick it up. I missed a day and a half of seeing a dear friend I was coming here to visit and nothing can make up for that. Overall, terrible experience."
Pros: "Fast and easy"
Cons: "Crew was grumpy, repeated same commercials"
Cons: "Plane was late and missed connection."
Cons: "Customer service"
Cons: "Terrible experience. Will avoid united at all costs. We arrived with enough time and called ahead. They said to run and the plane would still be there however at the kiosk, the personell was very unhelpful. They made us miss our flight, fly out the next day and didn't now help change our return flight to the next day. I called united, the booking agency and the other airline without getting any changes."
Cons: "A five hour flight and you only get a mini pack of mini pretzels and a soda. The boarding was made an hour late, the United employees didn’t seem to care that a line formed ine hour before. Two people near me were blasting their smartphones listening to music and/or playing games with their smartphones but without earphones and not one person from the crew told them to shut it up."
Pros: "Friendly staff, great food.Overall good flight"
Cons: "Limited Space for Carry on luggage had to exit plane in order to check the bag in to cargo area. Confused as to why the crew chosen had no Spanish speaking attendants. We were going to panama there will more then 1 traveler that may not know how to speak English."
Pros: "The ease of boarding and plenty of room."
Cons: "Only that the man sitting next to me kept the light on. It was an early morning flight."
Cons: "I left New Jersey during snow storm. Flights had been cancelled on the previous days but our flight was not. It did not leave on time, had to switch planes before we actually took off. My luggage was lost. I did not make my connecting flight. Had sty over in Panama. Got to my destination a day late without my carry on ( checked at the gate...lost). Still have not located my other 2 bags. Very stressful expirence. Will not fly united again. Staff at my lay over was poorly trained at handling the situation and my luggage issue is taking a very long time to correct."
Pros: "This airplane was older and it seemed there was more leg room than on other planes I've ridden on. I'm 5'11 and my husband is 6'4. This was really appreciated. Nice attendants. Boarding was orderly the different groups waited in rows. Older gentleman greeted us with Merry Christmas as he took our tickets. Overall nice feeling."
Cons: "A 5+hr flight and a bag of pretzels for a snack? Cheap! Unfriendly staff at Panama airport"
Pros: "Good thing it was first thing in the morning."
Pros: "What isn't there to like about first class?"
Pros: "Directv on board"
Cons: "No food. Delayed. Bad crew"
Pros: "Got me there"
Cons: "Bad knee hurt by end of flgt"
Cons: "Preboarding wasent allowed. They forced me to check my bag in even though it was made for airplanes. Rude customer service. Flight was delayed."
Pros: "Coustumer Service"
Pros: "Apologies and attitude of crew They got me on another carrier so I could get to my destination"
Cons: "Not enough people on hand to reroute customers. Some picky customers took too much time. After an hour they handed out phone number to call and make our own arrangements"
Pros: "First rate service"
Pros: "Good attention"
Cons: "Food not Not any enterteinmet unless you pay"
Pros: "The timing"
Cons: "No food, no great entertainment,very tight space"
Cons: "I did not like that there was no food. Long flights are supposed to give some, at least a small sandwich."
Cons: "El peor servicio que he recibido"
Pros: "I had an entire row to myself."
Pros: "It was wonderful plenty of space, legroom"
Pros: "Good service"
Cons: "Because the flight to Houston sat on the tarmac for so long, no one was able to get food in the airport before boarding this flight. I was at the back of the plane and there was NO fresh food available once the flight attendants reached the last 6-10 rows. Unacceptable that there is not enough food options for all passengers. By the time I landed in Panama, I had not eaten for 13 hours."
Pros: "Everything worked out just fine"
Pros: "It was indeed good experience."
Pros: "I was never able to take the flight because of a significant delay in arrival in Tucson and subsequent arrival in Chicago."
Pros: "Airline personel were all very pleasant and eager to help, just not very effective"
Pros: "Helpful employees"
Cons: "Being charged for internet access. Cramped seating."
Cons: "I had to go in and out of security 3 times to try to make alternate flight arrangements. The United staff was slow, unsympathetic and made several errors. I spent 7 hours in the airport due to errors."
Cons: "The plane was not prepared to travel; snacks and beverages were note available during our flight because someone forgot to stock the plane."
Cons: "paid entertainment"
Cons: "Our flight arrived at LAX 20 minutes early so expected to get my connecting flight on time. Boy was I wrong, we sat inside the plane on the runway for over an hour. It was getting hot inside and people were getting upset about missing their connecting flights. We went around in circles on the runway, about 3 times. As people were getting agitated, so was the stewardess. Also people had to use the restroom, and the stewardess kept asking people to stay in there seats and she begin to lose her cool. What do you expect when your on the runway for over an hour. When people got to go, they got to go. So after finally arriving at the gate, "late" United did get me on another flight thru Alaska which was great. Will I fly United again, hmm I'm sure I will, One bad experience won't scratch them off my list, but I will choose other airlines first and United will be my last resort."
Pros: "friendly flight crew. good informations nice plain"
Cons: "on a 5,5 hour flight only drinks and no food, NOT OKEY - entertanment only with pay??? this is a step backwords...."
Pros: "I liked the staff and comfort the most"
Cons: "I mean is not anybodys fault but its lame that now everything has to be paid, from entertainment to food and all of that!"
Cons: "Was good"
Pros: "Staff is always friendly"
Cons: "We never boarded on time. Houston to Orlando was a nightmare."
Pros: "The cookies"
Cons: "Everything went alright, got to LAX in 1 hour. Felt nice."
Cons: "The pilots were late which cost us our departure so that we ran into restrictions based on weather. Thus we missed our connection in Panama City. United should ensure pilots are on time."
Cons: "Boarding pass email didn't show barcode. Was able to "click here" and get to the web page with the barcode. Once I showed it to security, the link didn't work anymore. Had to get the boarding pass printed at the gate and missed boarding with Zone 1. Plane was FREEZING COLD. Luckily I had a pullover."
Pros: "early departure, early arrival"
Cons: "We sat at the Gate for an hour after boarding because so e paperwork was missing."
Cons: "Luggage never came"
Pros: "Everything with both flights to and from AZ were smooth with a friendly and helpful staff."
Cons: "What food?"
Pros: "Got through it after 45 minutes of errors"
Cons: "Check in person in Phoenix was Absolutely Incompetent for the job"
Pros: "Fun, friendly atmosphere and great prices."
Pros: "Friendly helpful and nice people at check in"
Cons: "Plane was over an hour late which made me miss an event at my destination. The seat I was sitting in smelled as though someone vomited."
Pros: "Nothing I don't think I would ever fly it again it was cancelled and jerk us around and jerked us around ."
Cons: "Don't think I would ever fly it again"
Cons: "I always feel like I have to cram all my stuff into my pack so as to avoid a fee and when I load it under the seat my leg room is gone. Oh weel, it is less expensive. The check in online process is deceptive and the log in doesn't always work which for an old guy can be somewhat scary."
Cons: "it was late as always"
Pros: "Everything went well."
Cons: "No room no service horrible everything"
Pros: "It was fine"
Pros: "The cheap price to begin with. After fees it cost the same to fly delta"
Cons: "Website hard to use. Nowhere to pay for oversized bags. We cancelled and booked Delta. Read on the internet how bad Spirit is. Kayak shouldn't even support them."
Cons: "not enough info before boarding - nothing on screen and person didn't update enough re: delay"
Pros: "Staff were nice, funny, and accommodating."
Pros: "Delayed twice, yet still no email informing us of the change."
Pros: "The fight was good and the attendants were very helpful"
Pros: "Friendly, great service."
Cons: "Wasn't asked if I wanted snacks or a drink. Drove by the first 4 rows without a word."
Pros: "Nothing about that trip was ok"
Cons: "Terminal was about a mile away from my connection Security was slow and uninformed"
Pros: "It was exactly what you expect, comfortable enough to get from point A to point B"
Cons: "There was nothing that bothered me"
Pros: "Efficient service, spacious plane"
Pros: "Pleasant personnel, very comfortable spacious seats, lots of leg room"
Pros: "Got the row to myself"
Cons: "Small chairs"
Pros: "The price"
Cons: "The plane was delayed! They have all these secret fees"
Pros: "I like that everything was bare minimum."
Cons: "HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!! HORRIBLE !!!"
Pros: "However they gave FULL refund and a voucher. Much appreciated."
Pros: "Great rate!"
Cons: "No free soda lol"
Pros: "Everything was good"
Pros: "Overall the web site looks like it was successfully intended to be attractive and it contains all the needed info."
Cons: "*Promising to answer a question "within 48hrs" is NOT OK when it is about checking in. *We SHOULD NOT have to register in order to be able to check in. Why is more than conf # and name needed unless it is to be shared or sold? *The needed info is scattered in many places on the site eg bag size, weight, and prices. *I was charged the "at checkin" price when I used the add baggage link before starting to check in; b/c I was within 24hrs? Purposely didn't start to check in yet so I wouldn't get the higher price."
Cons: "Bad website. Old dirty grimy airplane. Diversion while boarding the plane. Horrible experience."
Pros: "The service was very easy to use, loved it."
Pros: "The service person at the counter. She was very nice! The plane was big enough to fit my bag without a problem."
Cons: "False advertising regarding rates. Price doubled after mandatory items charged. Doesn't reflect what search claims price will be."
Pros: "I survived"
Pros: "Left 45 minutes late due to maintenance."
Cons: "Late arriving at next destination"
Pros: "The affordable fare price"
Cons: "Wish they would offer similar fare to salt lake city"
Cons: "Tighti seating"
Pros: "Everything was fine"
Cons: "Help with completing customs forms. Perhaps a card in the seat pocket."
Pros: "Low cost"
Cons: "Crowded seating"
Airlines flying from Arizona to Panama have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Arizona to Panama
Masks required on board, masks provided on flights from Arizona to Panama
Social distancing seating
Middle seats unavailable to book on flights from Arizona to Panama
Testing for antibodies, testing for symptoms for flights from Arizona to Panama
Waiving of change fees. Search flexible flights from Arizona to Panama