Pros: "Did not travel"
Cons: "Because of COV-19 my friend that I did not travel. I tried to contact the airline by all possible means but Air Tanzania did not get back to me. Needless to say we did not receive any reimbursement for the flights paid. Communication with the customers would have been nice and the tickets reimbursed or vouchers offered,"
Pros: "I like the snak & drinks."
Cons: "A bit of more information to be provided while waiting for boarding. There were like 3 flights at about close times and everyone was confused with respect to who is first or boarding time.."
Pros: "Fast check in and on time"
Pros: "Nice staff at Precision"
Cons: "Every conceivable element, from the utter chaos of the airport to the challenge of navigating the check in to the quite warm cabin."
Cons: "I was told when I arrived that I have no seat in my booked flight, I have to reschedule and leave 8 hours later. Why let me start my trip is the knew I am going to set at the airport for hours after flying one leg."
Cons: "Poor service overall. Little empathy or care for passengers. Passengers are just a task to handle."
Pros: "Short flight"
Cons: "My bags got lost arriving & departing Zanzibar."
Pros: "Great flights but the online check in was cumbersome and could be better!"
Cons: "Check in"
Pros: "only takes20 mins"
Cons: "Boarding was inefficient and crowded with two flights using same gate"
Cons: "Sitting on the ground with no air and no info"
Cons: "Had to get off the plane and go through two security checks again in that airport.... and wait to get back on. Unorganised"
Pros: "Given that the aircraft had a problem, we had to wait and wait to go until they could get a part from another location. Ultimately, they brought in new equipment and we left soon after that. They did provide vouchers for a snack and lunch. That was good. Once on the plane, everything was very smooth."
Cons: "With the delay, it took them a while to begin to explain what the problem was and how long the delay would be."
Pros: "Choice of flights"
Pros: "I liked that we could take checked luggage without paying."
Cons: "I didn't like that there was no water in the bathroom and that there was only one bathroom in the whole plane at the back. The ground staff in Mwanza were just sitting around and not even directing us where to go for our luggage."
Cons: "Nothing dreadful but not great, on both flights both I and others had malfunctioning TV systems. Seats were just about okay. In general it was ok but not great"
Pros: "Good overall"
Cons: "Relatively uneventful, short flight to Zanzibar. Love the cashews--we only get peanuts (I don't eat) on America's airlines. Flight crew good. Ticketing & boarding a bit confusing. No one tells you where or when to go."
Cons: "The plane was delayed by 2 hours. We ended up missing our connecting flight to Antananarivo. PrecisionAir staff kept reassuring us that we would be fine and would be able to catch our flight. Very very poor service and terrible experience. I will never fly with PrecisionAir ever again."
Pros: "When everything went as planned, the airline is fine"
Cons: "As I arrived at the airport I received an email that my first segment was rescheduled (not delayed) 3 hours later. They did not try to call. There was no consideration for my second leg/segment, which I missed due to the schedule change, and it was the only flight of the day. It took them 2 hours to tell me if they would book me on another airline to try to make my connection, and by then it was too late. They tried to not give me a hotel room because it was a "technical" delay, and only after I showed them the email I received that it was a "schedule change" did they give me a hotel. They also didnt offer food vouchers for the 3+ hr delay until the airport restaurant asked FOR us. I was so frustrated by the lack of caring that I bought my own one way ticket home on another airline."
Pros: "There was nothing about this airline that I remotely enjoyed- it was one disaster after another"
Cons: "Precision Air is awful and should be ashamed of their "customer service". My inbound flight on Etihad was late arriving, which didn't leave me much time to process through immigration and make my flight, so when I missed my connection, I was forced to pay a "service fee" to get a ticket on the next flight. When I complained that it was not my fault due to my other flight being delayed and a long wait to get my visa, the agent replied "this isn't MY fault either!" This airline does not understand that every agent is a representative of their company- horrible service. Then after my trip, Precision Air I changed my outbound flight so it arrived 2 hours AFTER the next leg of my trip departed! They sent an email at midnight saying my flight had changed, but didn't bother to notice that this change would result in me missing my connection by over 2 hours. As there is only 1 flight a day on the other airline, I was forced to either be delayed by a full day, or purchase a one-way ticket on another airline to get home. I had a very important meeting the next day, so I was forced to spend an extra $350 on another airline to make it home. Precision Air is a horrible airline and I would NEVER fly with them again."
Pros: "Friendly service"
Cons: "Flight was considerably late"
Pros: "The flight actually left on time and arrived with our luggage."
Cons: "Trip from hell on our previous Precision flight...."
Pros: "All you need for a short flight was provided."
Cons: "Traveling with Precision Air simply a nightmare! Worst travel experience in over 20 years of flying. Staying at the airport for over 18 hours due to flight delays, was not the biggest problem. It's the lying and Total disregard of the customer. Apparently their flights off Nairobi are manned by KQ (another bogus airline!) and had no one in charge at the airport to set the right expectations leave alone care what we thought or expressed."
Cons: "Somehow my Baggage was lost and it took 5 days to delivered and it was tear down.."
Pros: "The flight from Arusha Tnzania to Nairobi was fine. Check in was no problem, the flight was on time and arrived early. No issues whatsoever."
Cons: "Boarding on back of plane with engines running. Very hot air almost burned us. Scary-we had to run out of the way and wait till there was no line to board. That process needs to be fixed. Ground crew outside was no help!!"
Pros: "Good Service, smooth flight Does not have entertaiment Its an hour and 20 min Flight Min flight, But Comfortable"
Pros: "Quick flight"
Cons: "It was 2 hours delayed with only a days notice. I had beentraveling the days prior so it was a surprise."
Cons: "We would've spent the afternoon in Zanzibar but instead ended up getting in at night."
Cons: "The airlines website is slow. The check in process at Daresalaam airport was too long as power failure kept resetting their computer systems"
Cons: "On the handwritten paper boarding pass I was given the same seat as another passanger. When I went to rectify the problem she gave me another seat but again didn't check and that was also occupied. Clearly there was no computerized system helping them to book in the flight: a bit ridiculous in this day and age. After all of that, our flight was cancelled and we had horrible aftercare experience. We were told we would get a refund but still nothing has come of that."
Pros: "Great staff, very friendly."
Cons: "Our flight was canceled and we were put on a later flight which was a cheaper flight... they gave us zero compensation. So we paid a higher fare for a later flight. Absolutely ridiculous. We will be contacting constomer care to get a refund of the difference for our flights."
Pros: "I absolutely hated precision air!"
Cons: "I will never use Precision Air! They are absolutely horrible!!! A group of friends I was traveling with missed our flight even though we were in line 40 minutes early. When the agents finally came to the counter, they said I missed my flight and they weren't going to do anything. After some convincing, Fatmeh finally listened to us and took pity on us and helped us out! She was absolutely amazing! Other than Fatmeh in Dar Es Salaam, I have absolutely nothing good to say about this airline!"
Cons: "I had to change my flight due to electrical issues within the airport of Zanzibar which made my wife and I miss our flight. We were not reimbursed the lost money since there was no customer service number to call to reschedule the flight. We were left with no choice but to purchase new flight tickets once the electrical problem was corrected."
Cons: "Flight was delayed. My wife and I weren't seated together. Flight was incredibly hot."
Pros: "Flight was fantastic"
Cons: "Very high price for 11/2 hour flight! Extremely hot on board d-told stewardess but nothing was done. Gave us a tiny chicken sandwich , the size of a golf ball. Seats were tiny with no space!"
Pros: "Nobody bugged me about using my laptop (in airplane mode) during takeoff and landing. Free drinks and snacks"
Cons: "Really bumpy descent. One of the passengers threw up."
Pros: "NOTHING !"
Cons: "They lost my luggage going to AFRICA...didn't see the suitcase until 6 days later. When I received the suitcase, over $1000 in equipment was stolen , suitcase was all scrambled...I WAS ROBBED ! ...then on the return flight to HOUSTON, they lost my suitcase again ! W.T.F ?! No one has called me to apologize for anything ! I expect to be reimbursed for my loses, or I will sue the airline."
Cons: "Terrible service and semi abusive conditions at the Kilimanjaro airport when we asked about our luggage. My husband was harrassed about his passport while we waited in line for the luggage claim and then once we finally go through they have no luggage delivery so we had to pay $200 for a taxi to bring it to our hotel."
Cons: "We arrived at the counter only to be told that we needed a ticket number even though we had the confirmation number. We showed them the email itinerary that was sent to us by precision air. Not enough. They told us to go to the sales counter which was outside. They were of no help. We had go through security to come in again. This was all handled by Kenyan airlines. There was no representative of precision air present. Finally they made a phone call and got the conf number. Why didn't they do it to begin with. The lady was very uncooperative."
Cons: "flight was not listed on leader board. There was no staff anywhere after going through security to ask questions when the flight was delayed!"
Pros: "The prices are reasonable, they use larger planes and they leave early if everyone is there."
Cons: "The website is miserable, I could not check in online nor find my booking. The flights change times frequently, and the boarding process is very disorderly. Although we had assigned seats, we were just told to sit anywhere. Also, the plane was sweltering hot, and the air blowers did not work. Again, probably the only option for our route, but not a very good one."
Pros: "flight was on time without much drama. Baggage arrived at Destination!"
Cons: "cramped, smallest overhead luggage bins imaginable."
Cons: "Flight itself was actually pretty good. That is, once they found us in their system! For two days we were continually told we did not have tickets!!"
Pros: "The flight was comfortable and quick"
Cons: "Since we booked through a third party vendor our booking was lost and we had to sit in the precision air office in Moshi for hours seeing if the problem could be resolved"
Pros: "on time, clean"
Pros: "Like: we landed alive. Crew was great. Uneventful flight, my favorite."
Pros: "Service counter people checked my luggage all the way through to San Francisco including two British air flights. This save me a lot of trouble"
Cons: "Flight attendant was grumpy"