Liked: very smooth check-in and boarding So-so: older(?) airplane, no on-board entertainment
Delayed, Tiny aircraft. Trainee staff. Gate checked all bags bigger than handbag and took 20+ min to unload said bags with no regard for status or cabin. Worst delta flight I have ever been on. And I’m platinum medallion after years of loyalty.
Fligts are on time, planes are clean, and staff is friendly
On time, friendly attentive staff, even a personal Christmas card from crew. And our luggage arrived! Only bummer was 30 minute plus delay for luggage to be unloaded
Flew first class - no meal and they didn’t let us know. It was a long flight. Delta first class isn’t really first class
Pros: "Everything went very smoothly."
Cons: "I wasn't able to connect my ipad to the free wifi for any of my four flights."
Pros: "Crew ok ... not engaging"
Pros: "Confort was minor but ok"
Cons: "The flight was not on time. The staff broke my carry-on zip for expansion and refuse to admit it was a suitcase damage which need to be repair. They said put a belt around it to use it !!!! It is a 1 year new piece of luggage from Delsey which is a very good quality brand and expensive!!!!!!"
Pros: "The flight was on time and they did give free snacks! Nice change!"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Cons: "They left without us. They could have waited a few minutes knowing we were on a delayed flight but didn't. They actually left early."
Pros: "Good snacks, comfortable flight."
Pros: "At the airport things were quite, security was fast. Boarding was fast and smooth. I’ve flown with delta a lot and also a lot of others (cheaper ones) and I’m always happy when I get a delta flight things are always calmer and less crowded!"
Cons: "Plane was way too hot and stuffy, wasn't until about 20 min into flight before started to cool down."
Cons: "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."
Cons: "I was never notified that the flight from Asheville to Atlanta was delayed...probably cancelled...... my connection to Munich would have been missed..... not reliable and not customer friendly to never notify the passenger!"
Pros: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Cons: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "Friendly staff. Very comfortable seats"
Pros: "Internet, seat."
Cons: "Tv screen, sound ."
Cons: "Ran out of snacks by the time they got to my row"
Pros: "They let me sleep."
Pros: "Sat with family."
Cons: "Completely full flight. Had to check our bags. Rough landing."
Pros: "AVL-ATL quick flight, small but comfMgr and you could actually roll your suitcase down the middle aisle. No entertainment, food or drink service."
Cons: "I was first in line for a 1st class upgrade. They didn’t upgrade me but when I got on the plane, the flight attendant randomly asked someone if they wanted to move to 1st class because of an open sest"
Pros: "The crew was friendly and accommodating. Although the flight was several hours late the crew and staff were very professional and apologetic. The alerts were accurate and timely. Once we were in flight I was extremely please with the ride. Thanks to the captain and crew my granddaughter and I made it home safely."
Cons: "The plane was delayed several hours."
Pros: "Friendly staffs and on time flights"
Pros: "The staff was wonderful and the flight was smooth"
Pros: "Smooth quick flight."
Cons: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."
Cons: "We left late, it was delayed then maintenance issues. Twice. Seating was very tight and uncomfortable, no movies or entertainment at all. U.S. flights are the worst. Even on short flights with aeromexico outside the U.S. you get movies and food. Zero stars for comfort, food and entertainment."
Pros: "I didn't like much about this flight."
Cons: "Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to."
Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"
Pros: "The gate crew was great, so was the flight crew. My journey home was quite calming."
Cons: "The delay, I know it was due to storms."
Pros: "The flight was quick and quiet with a kind crew and captain that had a great smile."
Cons: "I didn't like the food."
Pros: "The crew and service were outstanding, seat was comfortable."
Pros: "Thomas our steward was excellent."
Pros: "Efficient hop to Boston"
Pros: "Crew was excellent everything served was of great quality, all the amenities were solid and flight was comfortable and on time."
Cons: "The only complaint was the extreme use of air conditioning that made it a necessity to use many blankets to keep warm from freezing."
Cons: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Pros: "on time meet all my expectations"
Cons: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gaugiMh."
Pros: "The crew has a good vibe, makes for a pleasant trip"
Cons: "First time for me to have delayed baggage, made me think that somebody is not minding the store."
Pros: "We were bumped to 1st class, presumably because of our Delta gold skymiles card. It was great! The duration of the +3 hour flight was heavenly!"
Pros: "Given an upgrade to comfort seats for taking a bump was a nice plus. Pilot kept us informed o flight arrival and times."
Cons: "Gate attendee wasn't very cheerful, felt like I was being a bother when asking questions. Stewards on the flight were not very social either."
Pros: "On time Clean airplane Smooth ride Friendly staff"
Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Pros: "Tv s food drink seat size"
Love flying American.. gate agents and crew are awesome
6 hour delay with bad communication as to why
Flight was no more than average. On time,, clean, decent beverage service, OK landing.
Once on the plane in Phoenix we were asked to deplane and change planes. Not fun!
The cabin crew service was better for this flight than a recent San Francisco to Chicago leg of the trip. The food service also was better. Unfortunately there were flight disruptions at the layover point in both my "there" and "back" legs of my trip (San Francisco to Boston).
The gate crew at Asheville was very friendly and on top of letting passengers know why things were being delayed. The air crew was friendly. The delay experienced through American Airlines (American Eagle) was inconvenient and made for a long day without any sleep. The flight was smooth. However, the seats were obviously in need of new cushions. They were hard and uncomfortable. The aircraft was clean, though.
Cons: "Too much to write down. Start at the counter and work yourself to the plane. I hope you get it right eventually, I’ll be flying Southwest"
Cons: "Seat choices that were aisle or window for free"
Pros: "Signs etc were clear. Emailed for delay."
Cons: "Flight was delayed with little explanation to why."
Pros: "Everything was seamless."
Cons: "Paid for seats so I could sit with my guy - still had zero leg room. Generally disappointed with the state of air travel in the US - feels like we're being herded like cattle. Would like to vote with my dollars to help airlines that value customers and aren't trying to pinch pennies/nickel & dime us"
Pros: "The entire experience was amazing."
Pros: "Direct flight and good personal service provided by crew."
Cons: "Flight was delayed and overbooked causing further delay at departure gate. Plane is small and cramped."
Pros: "Good flight with a little turbulence."
Cons: "Better entertainment options."
Cons: "Be on time. Also we sat in first class and it would be nice if the center counsel was smaller giving the passengers more seat room."
Pros: "The crew was amazing"
Cons: "allow us to choose seats without financial restriction"
Pros: "Dinner and boarding"
Cons: "Seats, noise and kids running, walking and CRAWLING in the aisles and lack of wifi and entertainment that I can choose, Also, the bathrooms ran out of paper and the crew was not attentive. They didn't do anything about the kids disruptive behavior and extremely load talking (reciting abc and counting). I asked if they could talk to the parents and they said no, the beverage service was not good as I couldn't get more water and the seats were awful! Why wasnt the wifi working? even if it worked I'd have to purchase it even tho it was an international flight. I will not fly American Airlines again!"
Pros: "Staff were friendly and efficient"
Cons: "No snacks because of short trip, so can’t rate properly."
Pros: "Nice plane, lost of overhead space Friendly staff"
Cons: "Was a few minutes late"
Pros: "The flight boarded on time and arrived early. Very comfortable new aircraft"
Pros: "We were delayed an missed our connection in London. American Airlines employees met us when we deplaned and gave us our new tickets to our next connection to FRA. This has never happened. This was excellent"
Cons: "The delay bur I guess it could not be helped. The flight was safe and we got to London with less than 3 hours delay"
Pros: "It was on time. Nashville airport is sparkling clean with very happy and warm staff throughout the facility. As opposed to Philthydelphia the city of Unbrotherly Love."
Cons: "this flight was delayed going both directions."
Pros: "Arrived very early"
Pros: "On time"
Cons: "Very cold on board"
Cons: "We got there 2 hours early and almost missed our flight"
Pros: "Everything was on time and luggage arrived at my final destination"
Cons: "Free wifi would be amazing :)"
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Cons: "Delayed like 5 times, finally canceled. Rerouted thru additional stops than bought."
Pros: "Plane was good. Not jammed too tightly to be comfortably."
Cons: "Plane was late leaving. Baggage took a ridiculous amount of time to come down."
Pros: "Honestly I enjoyed every little moment. I haven't traveled to Atlanta in 9 years and let's say traveling with AA is great. Starting from the check-in up until baggage claim in atl. Everything was speedy! I'm so happy that I went with AA I had a spectacular arrival."
Pros: "The AA staff was very friendly. The flight was late due to weather however it did not affect our connection. I believe I paid more more my seat class which proved a power outlet."
Cons: "I really couldn't rate the food or entertainment because there wasn't any."
Pros: "The sweet flight attendant on our flight was the only good thing about our experience."
Cons: "Flight of stairs to the shuttle and no working elevator"
Pros: "Boarding was a mess - there were no announcements about boarding and the gate agent did nothing to promote order in the gate area. Thank goodness for the new planes on this route - the old planes with the blue "leather" seats were so overdue to be retired. Onboard entertainment was great and every seat had a USB port and AC outlet. Smoothest landing ever, I couldn't even tell when the wheels hit the pavement! It was also the first time I recall a female captain on American - maybe the smooth landing wasn't such a coincidence :)"
Pros: "I am very grateful for the pilots who quickly turned around and immediately flew for us. Even though they weren't the ones scheduled to pilot my plane, they did and had a good additive about it."
Cons: "There was a lot of turbulence in the flight that had no warning at all. I was walking in an aisle when it started and almost fell and would've appreciated more advanced notice. It was a bummer that the flight was delayed, but that happens and I understand it."
Pros: "The comfort and ease were perfect and they were very helpful and accommodating with my bringing my guitar on board. The food was fairly mediocre in business class although the croissant was good. The stewardess who waited on business class was a bit unfriendly but her service was fine I would definitely fly with avianca again. Overall I had a very good experience."
Pros: "Good service from the flight attendants."
Cons: "BA and AA don't have their computers coordinated so if you book on BA, but the flight is on AA, your booking reference number for check in, etc., does not work. You have to call customer care for AA to get their booking reference number."
Pros: "On time."
Cons: "Seats are not roomy, but that's par for the course."
Pros: "The crew kept us informed as to why we didn''t leave the gate on time; they served beverages and snacks in an efficient manner. Once we got to Dallas we were early, he made up time in the air and the captain informed us that the gate was not ready to receive the plane. We waited about 15 minutes and then we got to the gate."
Cons: "Why do I pay $25 extra to check my bag when everyone else brings theirs to the gate and checks them for free?"
Pros: "entertainment system was very good"
Cons: "american airlines offers no choice of food for flights of 4 hours or more, that is a shame, that says a lot about a very powerful airline. shame."
Cons: "The departure was delayed. And is unbelievable you are charging baggage"
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Pros: "The curticity of the staff"
Cons: "Not enough leg room my seat was 7a not comfortable and an upgrade was to expensive. Also need more options when booking a flight online"
Pros: "Entertainment and great beverage options"
Cons: "How does American think it can get away with a mediocre business class fitting and charge the same as Lufthansa and United? In this flight, the did recline 170º but formed a ramp that did slowly slide the passenger under the set in front of him. I'd recommend someone from AA should fly Lufthansa Business Class or Singapore Airlines Business to check out how it should be done! ANd then, flying a beaten up 777-200er while its competitors fly 787 is nonhing but a shame!"
Movie listing not good. Food ok, not good for growing people, good if you need to control your food intake; nutritious but not enough… okay food The pressure to my ears is too much, that was my first time to experience like that… I’ve been flying every year , that’s the worst kind of ear pressure I ever experienced…. I even chew gums on the flight and at home…. I’m not 24 hours at home I still have it in my both ears, the tendency when you talk is loud and high pitch… my husband understands me.
Flight missed due to a late international connection Took 6 agents to finally rebook me
Cons: "Enternteiment and seats"
Pros: "Good seat"
Cons: "Free food"
Cons: "was a packed old plane. It left nearly 2 hours late without any proper explanation food was awful the service was dull. It was a very bad experience overall and checking in and making my reservation was bad because all the information BA already has about me I had to re-enter including my passport."
Pros: "The fare was OK"
Cons: "British Airways was once again late and they lost my luggage -- on a short, direct, one-hour flight, where I checked in 2 hours early. Unbelievable. They have gone from one of the best to one of the worst. No amenities, surly crew, and terrible performance. Never again."
Cons: "The seats are not just uncomfortable, they are awful. Worse than Wizzair!"
Cons: "It’s hard to get used to not having seat-back entertainment when you’ve had it the rest of the trip!"
Cons: "The Boeing 747-400 is absolutely the WORST designed aircraft ever — Business Class cubicles are cramped with no spaces for placing items, etc. And, this was after the very worst boarding procedures!"
Pros: "Everything was great. 777 has room and its comfy. This flight crew were outstanding!"
Cons: "Delayed my flight connection was missed and ba said they put me on another flight but they never did"
Cons: "I'm not sure why the lady at the check-in desk was sooo rude and unwilling to help. Customers' presence was really bothering her..."
Cons: "I didn't like the fact that although we had regulation size suitcases for our London to Copenhagen flight, we were forced to check them. It was not a Finnair but a British Airlines flight. Although we were forced to check our bag, there was plenty of room on the flight in the overhead bins. Some were actually empty."
Pros: "The crew was kind and patient."
Cons: "British Airways issued me and several others faulty boarding passes so I could not get through security and had to wait over 6 hours for the ticket counter to open so they could print me a whole boarding pass with a new barcode (I tried calling and they just told me to wait for the ticket counter to open). The emails they sent me with my tickets were all different and confusing, sending to different web pages to retrieve my boarding pass."
Pros: "The short flight easy to sit down"
Cons: "Seats were not comfortable"
Pros: "Smooth flight."
Cons: "Uncomfortable seats"
Pros: "All pretty good."
Cons: "I received an email before the flight telling me as the flight would be operated by another carrier there would be free refreshments - but it wasn't and there weren't. Rather odd."
Pros: "Very comfortable flight , cabin crew were excellent and the food delicious and entertainment was extensive."
Cons: "Only part that was a challenge was the transfer at Heathrow from one flight to the next. While it has improved since my last transit through there many years ago it is still not my first choice when I fly international."
Pros: "The plane is comfortable and clean. Crew amiable and efficient."
Cons: "Not even complementary water was offered on a 2-hour flight. No entertainment at all. The difference with low-cost companies is narrowing."
Pros: "things went smoothly once we were boarded"
Cons: "they kept changing boarding time. not their fault, i suppose."
Cons: "You never gave me the opportunity to pick my seat and I was given a window seat over and back with 2 fat pigs next to me. What the hell were you thinking. You baggage personnel stole the gifts We purchased for our grandchildren in the Baltimore airport terminal baggage area. Where was TSA security?"
Pros: "The Aer Lingus staff are brilliant!"
Cons: "Nothing to report"
Cons: "Didn’t not make it the flight because the Wheelchair took forever to pick us up from there a aircraft"
Pros: "The crew was good , helpful and freindly"
Cons: "The food was not so good but okay"
Cons: "There are no wheel chairs for BA in London. We were made to walk long distances in absence of wheel chairs. No coordination in BA ground staff."
Pros: "Nothing, I never had the opportunity to board"
Cons: "We had a quick trip planned to the go to London traveling from Amsterdam with British Airways. We were able to check in without a problem, but getting through airport security took a substantial amount of time, which caused sever delays getting to the gate. Once at the gate, we were told that we could no longer board the plane as the gate had already closed. Even more shocking, the service people told use that our entire itinerary (AKA our return flight) was cancelled as a result of this. You can imagine our frustration as we had tickets in hand looking at the door to the plane that we would have been allowed to walk through had security taken 5 minutes less. In the states, if airport security is holding you from missing your flight, this is communicated with the airline and proper arrangements are made. Unfortunately, this was not the case, forcing us to buy a new (last minute) ticket and losing a lot of money."
Pros: "Crew was very helpful with an issue I had with my second flight"
Cons: "No complementary snacks"
Pros: "Flight arrived early"
Cons: "Movie selection not that great"
Pros: "Comfort. Entertainment. Service. Comfort. Did i mention it was comfortable? Also dark. Very dark. Which is exactly what you need on a long flight. Food was also exceptionally good for an airline. The bathrooms were also clean and had nice sinks."
Cons: "Booked 6 exit row seats only to have half of us moved. Somehow Cyprus is short haul? So no free soft drinks or food! The crew ran out of much of the menu."
Pros: "The staff very friendly and helpful"
Cons: "We missed two flights,made it on the third trip.when trying to get some help and information I felt like they were blowing us off ( employees at the airport in Paris) not so much British Airways.The first time we missed the flight it was because we were sent to the wrong gate,and we tried to get information we were told to sit down our plane would be next.We then had to start the process all over again going thru check in and security, proses was so slow we missed the second flight,then I had to go thru the process anion retrieving our bags,going thru check in and security the third time,by the time I got to the gate they were boarding. It was a nightmare and I got to feeling we would never get out of Paris.Not so sure I would want to go to Paris Airport again.? If I would use BA."
Cons: "No snacks for 8 hours. Crew inattentive."
Pros: "Good service with wheelchair assistance when needed. Early boarding made it easier for my husband."
Pros: "Great food, great entertainment, short flight that went smoothly"
Cons: "Cabin temperature a bit high"
Cons: "No food, even for purchase. Flight late and disorganized. Slow service. No wifi"
Pros: "It was a short flight but the plane and staff were amazing."
Pros: "The flight left on time even though full flight and we had to take a bus to the airplane. Bologna has a separate baggage and ticket check line at the back of the executive lounge. Quick and effective."
Cons: "Everything seemed to go smoothly so no negative comments."
Pros: "Quick flight. Nice crew"
Cons: "The fact that there was no free food and drink on the flight."
Cons: "I missed my connecting flight because I got an email from kayak that the flight was an hour delayed. And it was not delayed."
Pros: "Crew helpfulness, food bit better than flying from houston to london"
Cons: "Old plane, uncomfortable, old screen, even though ba offers great selection of movies etc, i can't barely see a thing on old screen. I flew from london to houston last year same day of week & time; they actually had new dreamliner this route; I don't understand why they replaced with old plane. :( disappointing."
Pros: "There was nothing I liked!"
Cons: "I couldn't do online check in and was at the airport 2 hours before the flight but they said they cannot give me a seat number and waited there for 25 min to get a seat number. The seats were really uncomfortable (compared to airlines as Turkish airlines and American Airways).The flight attendants were not there to make your flight better, one of them was sulking and was afraid to smile to you but when he was with other crew was able to laugh! Also food was really bad!"
Cons: "Everyone was terrible"
Pros: "First time I have used assisted travel for myself and husband and it made a huge distance Flight was very good with excellent service in club class"
Cons: "No dislikes"
Pros: "Crew was great. Really terrific. A+ all around. And that was consistent on all legs of the trip. But they couldn't fix this particular plane."
Cons: "Boarding was a zoo. Took forever. Not enough information shared. Everyone lined up for priority, whether had status or not. Once I got on the plane, the seats were AWFUL - the worst I've ever experienced. The pitch between them impossible. When passenger in front put his seat back, was practically in my throat. Couldn't lift the armrests completely, which was ridiculous. Even with an empty seat between myself and row-mate, we were cramped and couldn't get comfortable bcse of arm rests. Absolutely awful. Cannot imagine how much worse it would have been if seat in middle taken."
Cons: "Some passengers were allowed to drink excessively becoming very loud and continually bumping into aisle-seated passengers."
Cons: "We ended up missing our scheduled flight because the ground staff at the check in counter area was totally unorganized. We were transferring from a British Airways flight and we reached the terminal area almost 45 minutes befor the departure time. we just needed to get boarding passes . There was no signed counters were one could avoid the very long lines of people checking their bags. By the time I found a airline agent willing to help us (30 minutes befor departure time) she said that they had closed the flight for check in and could not issue us boarding passes. So at no fault of our own we missed our connection to Venice. So when I asked them to put us the next flight they refused saying that we should have arrived sooner for check in and that it was British Airways fault. Air Berlin staff has no concept of customer service and I wouldn't be surprised that this Airline goes out of business in the near future. They suck!!"
Pros: "I liked the polite and friendly manner of the flight attendants."
Cons: "The flight was delayed for over an hour after boarding, and the temperature was uncomfortably warm. Even after takeoff, it took several hours for the temperature to cool down to normal. I have not experienced this before and wonder why it took so long to cool. All of the passengers around me were complaining of the heat.."
United customer service was terrible when it came to needing to cancel. They basically stole my money and said if I don’t fly in a year they’re going to keep it!
My first plane had technical issues and never took off but after hours, the original flight just kept getting delayed and delayed without letting the customers have the updated information or rebooking them. I only made the Washington flight thanks to one lady TSA agent at the Asheville airport who personally retrieved my luggage from the grounded flight and brought them to the Washington flight. The flight itself was fine.
Pros: "Everything was great"
Cons: "Nice trip"
Cons: "Counter at Asheville, point of origin for the flight, was unattended at recommended arrival time. Attendant, when he finally appeared, seemed, to this traveler at least, unengaged, abrupt, even rude, certainly not as welcoming and helpful ad other UA counter attendants at busier airports and at more demanding times. The word lazy comes to mind. The same individual handled the gate. His demeanor there was similar. If it is UA policy to leave counters unattended, an explanation should be posted; if present policy requires one individual to handle counter and gate duties, perhaps more help is needed. This experience, all the more frustrating when a passenger ruses early so as to comply with recommended arrival and boarding times, combined with the fact that the incoming flight significantly delayed AVL to Washington depart setting the tone for a mostly mediocre experience crowned by a painful trek from terminal A to terminal C to catch the connection to PVD. Not a best effort by UA. Outstanding flight and cabin crews saved the day."
Cons: "Flight attendant was not helpful with large package"
Cons: "Flight was cancelled"
Pros: "Smooth and easy flight."
Cons: "Flight was overbooked. Not enough room in overhead bins. There was some piece of metal attached to the sears in front of me taking up most of my legroom."
Pros: "Was your standard airlplane."
Cons: "Plane was delayed due to a mechanical, then again because the cleaning crew didn’t do a good enough job the first time, then a seat mechanical, and then the truck used to back out onto the tarmac broke down"
Pros: "Nice flight!"
Cons: "Huge line to take off at Newark Airport"
Pros: "Excellent experience."
Cons: "Ran out of chicken meal."
Pros: "I was really impressed with the agents at boarding. Also on flight. Good attitude and smiles."
Cons: "Couldn't get comfortable in spite of extra room (row7). Hard and narrow seating."
Pros: "Non stop . Wife and I were given side by side seats"
Cons: "Last row"
Cons: "Baggage took forever. . Caused a lot of confusion if at right claim carousel. Over 30min & counting...."
Pros: "The counter clerks in the airport were not friendly. But the inflight attendants and service was great."
Cons: "The counter staff were grumpy from the minute they arrived at the service gate desk."
Cons: "Flight delayed appropriately due to weather but staff at United gave out misinformation and apparently not able to keep apace with information some of us passengers finally accessed online from United. The Asheville airport is small and the only restaurant closed - so for 4 hours we were left with no certainty, no food, and incorrect answers. Perhaps it is because airport is small, or the particular staff people were unable to focus. Flight itself was great."
Cons: "Entertainment didn't work, sits very uncomfortable and the plane was not for a 9 hours flight it was more for a 4 hours flight."
Pros: "On time"
Cons: "Paid entertainment"
Cons: "United uses very old and inadequate planes for a route between two major financial centers. No plugs for energy, very bad entretaiment videos, no music, unpleasant crew....this was my last try for the coming years, as I sent same reviews before....!"
Pros: "Flight was delayed causing us to miss our connection in Houston to Bonaire. No flights until 2 weeks and we missed a vacation planned with several friends. All United said was they were sorry. We did get our money back. But not another thing."
Pros: "Flight crew did everything to make sure you were comfortable.on both legs of my flight, I think United airlines is doing a decent job. I had no issues or delays"
Cons: "The seats are just to close together"
Pros: "The crew need to be more profesional special to the line going back and forward to Honduras"
Cons: "There was a gate change and I did not receive notification. There was no email, text or app change nor was it announced over the loud speaker. I had to get a hotel for the night and I'm flying standby in the morning."
Cons: "Our flight was canceled and they did not notify us"
Cons: "That i sat grounded for an extra 45min over Fuel discrepancy."
Pros: "Delayed to Albany 2 hrs, no compensation, not even a beer!"
Pros: "The seats were soft. The convenience of flying out of Asheville was great."
Cons: "We sat on the tarmac for 45 minutes waiting. When the captain spoke, no one on the plane could understand a word he said due to the poor speakers, his accent?, and he spoke too fast. I nearly missed my connection in Chicago."
Pros: "No flight delay"
Cons: "Food, Wi-Fi, entertainment"
Pros: "I liked kayak, recommended by a friend and my new booking application. Thank you."
Cons: "I didn't arrange for travel or fly this flight. My email was entered by someone else by mistake."
Pros: "Boarding procedure and crew were excellent!"
Pros: "The entire service from boarding to flying was efficient and punctual."
Cons: "The snacks and no beverage, however I understand the flight was super short."
Pros: "Everything was on time, crew was friendly."
Pros: "The crew including Captain & ground staff were very professional, courteous and caring. Take off and landing were very smooth. The Captain & the crew must be complimented for that."
Cons: "Can't think of any."
Cons: "In order to upgrade to economy plus or first class, it would have cost more than my round trip flight. Flight left late and arrived late."
Cons: "From SPS TO USA they let me bring my carry on laptop hand women hand bag, going back from Houston to SPS they didn´t allow me to have all of them.....another passegers had 3 things......need to standardize and let women hand bags be allawed to travel inside the cabin as well carry one-laptop.....teh way teh employee refers to mee was kind of dessapointed telling me that is teh way it is.....in Houston..."
Pros: "Leg room. The app had movies. Friendly people. Not crammed with passengers. I FINALLY got a window seat"
Pros: "Flight was changed,flew thru Houston,never went to DC>"
Pros: "I missed my flight with Alligent due to an overturned tractor trailer and they couldn't do anything to help me (I'll never fly with them again) and I had to book a last minute flight with United, very easy just pricy due to last minute. Thanks!"
Pros: "She was very friendly and on task."
Cons: "Nothing. She was great."
Pros: "We landed."
Cons: "I sat in 3A. Almost every passenger getting onboard hit me with his or her bag. The guy across the aisle stepped on my foot. There simply was not enough room for people to move in the aisle."
Cons: "Our flight departure time was changed and no one contacted us."
Pros: "a gd fl"
Cons: "the flight attendant act like jail commanders."
Cons: "Nothing is provided: you have to pay for everything, food and movies, paying a return ticket at 1000$ between Indy and Hawaii, I was expecting much more!!"
Pros: "The ground crew handled the carry-ons well by alerting group 5"
Cons: "No WiFi No free TV stations Seats way too tight (had a toddler next to me on her mothers lap)"
Cons: "The plane was so cold that my feet literally went numb. I had to run through O'Hare to get to my next flight."
Pros: "It was awesome, I could travel on Gold gropu for a chrap pice! Simply great"