Always very satisfied as long as I’m flight entertainment and headphones are offered! :D
We were delayed in Charlotte for almost 2 hours because American Airlines didn't have flight attendants for our flight.
The gate crew at Asheville was very friendly and on top of letting passengers know why things were being delayed. The air crew was friendly. The delay experienced through American Airlines (American Eagle) was inconvenient and made for a long day without any sleep. The flight was smooth. However, the seats were obviously in need of new cushions. They were hard and uncomfortable. The aircraft was clean, though.
Cons: "Missed my connection due to excessive delay at Heathrow"
Pros: "Really friendly flight attendants"
Cons: "Try not to loose my luggage next time full of my family’s Christmas gifts. It was a short flight and a giant Leopard print bag. Crew was rude, didn’t wake me to let me sit up. She just shoved my seat forward"
Cons: "In flight entertainment wouldn't work despite following the instructions, so I gave up after about 45 minutes."
Pros: "Signs etc were clear. Emailed for delay."
Cons: "Flight was delayed with little explanation to why."
Pros: "Flight was generally smooth. Bags arrived in good time and undamaged."
Cons: "Announcements were too loud and far too frequent."
Pros: "Everything was seamless."
Pros: "Seating had more space, the crew very relaxed and good humour as well as professionalism."
Cons: "Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft."
Cons: "The entertainment s really poor And flight as delayed for over 5hours"
Pros: "Nice crew. Very smooth flight."
Pros: "Everything. The entertainment was ok. I think a movie would be better than the shows"
Cons: "if I would’ve been in first :)"
Pros: "Direct flight and good personal service provided by crew."
Cons: "Flight was delayed and overbooked causing further delay at departure gate. Plane is small and cramped."
Pros: "delivered as expected"
Cons: "drink cart earlier and more often"
Cons: "Delay wasn’t explained, crew/staff was mediocre"
Pros: "Nice crew! Specifically remember Monica"
Cons: "Boarding was inconvenient and the plane was half empty, leaving the majority of the passengers in the back. I’m sure it’s because of weight distribution but it’s still kind of annoying."
Cons: "Be on time. Also we sat in first class and it would be nice if the center counsel was smaller giving the passengers more seat room."
Pros: "The crew was amazing"
Cons: "allow us to choose seats without financial restriction"
Cons: "The on-boarding in Barcelona was a little odd. Instead of calling boarding by groups or zones it was a free for all. That could have been better organized"
Pros: "Arrived earlier than scheduled."
Pros: "Staff were friendly and efficient"
Cons: "No snacks because of short trip, so can’t rate properly."
Cons: "Boarding crew did not realize I had priority boarding and split me up from my wife. Not a big deal, just annoying."
Pros: "The crew handled the emergency very professionally"
Pros: "Nice comfy plane, reasonably quick boarding"
Cons: "Philly’s airport sucks Half the mens’ bathroom stalls don’t work, doors weren’t closing, in multiple bathrooms!! The crew could have been a bit more attentive to picking up or collecting trash, but otherwise I liked them fine."
Cons: "They did not have any customs and immigration forms on the plane so everyone had to pick them up as we got off the plane and fill them out before proceeding to the customs area. It was very inconvenient for all passengers since there was not a good area to fiill out the forms and it slowed everyone down. First time I can ever recall the airlines not having the forms available before we landed"
Pros: "That I made the connection as did my bags"
Pros: "Friendly attendants, plenty of coffee. Great service."
Cons: "Messed up college for your mismanagement."
Pros: "Nothing very old plain"
Cons: "this flight was delayed going both directions."
Pros: "Comfortable seats, for the most part friendly crew, with one exception. Flight left right on time and landed with no extra time to taxi. That was a welcomed benefit."
Cons: "No wifi on plane and no individual tv's for movie selections. Also had to pay extra for an aisle seat. Could not select seat at time of purchase. Didn't know if I called Iberia or American to make seat selection. Confusing with two different flight numbers. One from Iberia and one from American. Passengers should be made aware of which airline they are flying on at time of purchase."
Cons: "Prices are high and changes are frequent on rates"
Cons: "crew did not pick up the food tray for a long time crew borderline corteous"
Cons: "This was my first time flying First Class. Not only was my flight delayed but everything was changed last minute. My seats, layovers, EVERYTHING! I was better off paying for a regular seat. I'm a young African American and the stay treated me as if I didn't belong in First Class! Not to mention the last time I flew into LAX American Airline lost my luggage! I have proof to show! Absolutely ridiculous!"
Cons: "Gate was changed, then flight delayed, then maintenance was required on plane further delaying, then once arriving on an already warm plane, another flight made it to our gate first so we had to sit for over 30mins on an un-air conditioned pressure cooker. It was 80 degrees outside but much hotter inside the plane. Quite miserable. Overall it was over 2 1/2 hour delay."
Pros: "Very friendly staff, on time, most of all very comfortable."
Cons: "The Oppurtunity that could improve is the boarding in plane to have passengers board in groups."
Pros: "The AA staff was very friendly. The flight was late due to weather however it did not affect our connection. I believe I paid more more my seat class which proved a power outlet."
Cons: "I really couldn't rate the food or entertainment because there wasn't any."
Pros: "The crew kept us informed as to why we didn''t leave the gate on time; they served beverages and snacks in an efficient manner. Once we got to Dallas we were early, he made up time in the air and the captain informed us that the gate was not ready to receive the plane. We waited about 15 minutes and then we got to the gate."
Pros: "Flight was on time, and arrived about 1/2 hour early into MPS!!"
Pros: "Getting bumped to First Class"
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Pros: "The plane crew were quite kind and efficient"
Cons: "When we bought our tickets we asked about how much time to allow between the London flight and our connection to Knoxville. We booked expecting to take the early connection if we could get thru customs early enough. We did, asked for boarding passes and were told it would cost $150.00 to take the earlier flight...so we sat for more than 3 hours waiting for our connection, after buying over $2,000 in airfare, traveling for 24 hours and seeing a partly empty plane leave Charlotte for Knoxville. We were the given the back two non reclining seats on the flight, even though we had booked weeks in advance...so no we felt very let down at the end of a difficult trip."
Cons: "AA was slow to act or communicate and was half hearted in their attempt to make up for the cancelled flight"
Pros: "good crew and good plane overall good flight"
Cons: "gate got changed about half an hour before boarding started"
Pros: "Everything overall"
Pros: "My first plane from Ashevile to Charlotte was fine."
Cons: "This plane was a little "scarier" than the other but I believe that it was because it was such a small plane."