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Cons: The seat, the food, the services, the boarding could have been better!
Cons: The seat, the food, the services, the boarding could have been better!
Pros: The second flight was perfect.
Cons: No vegetarian options at all without advance notice.
Pros: Crew are great. Plane is cool, A380.
Cons: Connecting flight is in a hurry, time is tight.
Pros: Crew was attentive.
Cons: Was seated near some noisy distractions i.e. crying baby.
Pros: Crew was great food was great flight was safe
Cons: More room
Cons: No babies
Pros: Professionalism, appearance, flight attendants, provided slippers and toothbrush, seat space, great food and drinks
Cons: The movie selection was small and a bit outdated
Pros: Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!
Cons: Seats of any airplane could use improvement on comfort. But comfort was good.
Cons: The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight.
Pros: Flight staff/crew were the best. And them planes top notch condition and amenities.
Cons: Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful.
Pros: Such good service with Korean Airlines. We even got a free upgrade to exit row seats just by getting to the airport a little early.
Cons: Overnight flight is brutal. But that can't be helped.
Pros: good service
Cons: Seats a little cramped
Pros: Very clean aircraft.
Pros: Same as above.
Cons: I flown KAL business class a number of times and it’s ok this was first back of the bus experience and it’s awful. I could give ten things I did not like about this flight but I’ll sum it up with one. I brought my own inflatable sleep pillow onboard and after using for about an hour I was woken up and told it was against company regulation to use your own pillow.
Pros: Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films.
Cons: Everything great but delayed waiting on another flight.
Pros: Great customer service. Flight attendants showed passengers a lot of attention. Well done.
Cons: The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!
Pros: The food was very delicious on this trip. I had the seafood dish. Very tasty.
Cons: The movie selection wasn't that good. I was hoping to see the latest Star Wars movie.
Pros: After waiting for 5 hours on the airport, was happy to get in the plane. Business lounge is mediocre and over crowded.
Cons: Flying form LA Had to wait an hour in the air pane for a gate to be assigned in Seoul. It was due to weather issues but crew was not very informative. Connecting flight was delayed by four hours and crew was not sure Did not inform when the flight will leave. Passengers from another delayed flight gathered around our gate and blocked us from entering boarding our plane. They were demanding that our flight should be canceled and didn’t let us board. Security was present they were taking notes but never intervened. This is the first time I have experience this type of chaos on an airport but from the signs posted, it appears that it may be normal situation and this airport. Didn’t expect I will have to push through a mob to board the air plane.
Pros: Beautiful plane
Pros: Nothing. You have the worst customer service ever. I will never ever use you. Terrible exoerience
Cons: All of it. You could not have cared less about ne. Made me miss all my flight due to your moronic staff.
Pros: The staff was friendly and helpful
Cons: We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents...
Pros: Great staff
Pros: Great service, clean cabin, tons of movies. Crews eager to care for passengers.
Pros: Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented.
Pros: Everything (the comfort, the crew, etc.) was first rate and the flight was on-time. You cannot ask for more. One tip---check in on line and you can afford the lines at the counter.
Cons: No complaints.
Pros: Good service and on time
Pros: Again plenty of food and beverages.
Pros: The flight was comfortable and on time. Nice seats, and the staff was very helpful and kind. Overall great experience with Korean Air. I definitely will be using their services again in the future.
Cons: The food was not the best in my opinion, but it was hot.
Pros: Ground staff at JFK did a great job changing my seat assignment - that was really appreciated.
Pros: seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage
Cons: Food was just okay.
Cons: There is no information of ticket before issue the ticket, so I face the trouble.. finally my wifr lost return ticket
Pros: The crew is crisply dressed and very professional in their demeanor. You feel first class even in economy.
Cons: Service!!!! Plenty of crew and they are very attentive.
Pros: The selection of fellow PAX, the cabin staff
Cons: Concorde was better
Pros: The crew and entertainment.
Cons: I didn't like my seat, no place to put my things, like a seat pocket. No complimentary water bottle like in the previous flight. The food choice I wanted ran out. The choice left was not good.
Pros: This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again.
Pros: I am giving my flight from Seoul to Bangkok 5 stars because the crew were just lovely. They were kind, attentive and ( shock) seemed to want to be on the flight. Too often nowadays it seems as if we( the paying customer) are nothing but a huge annoyance to the flight crew for daring to sk for a blanket, need a drink or to have to use the facilities. We had a screaming child in the row ahead most of the flight and one of the flightees went so far as to walk the toddler in her arms around the plane to help smooth her. The food reminded me of airlines meals years ago with a served roll and butter, main course ( beef with potatoes and veggies) , a tofu and soy sauce side and ice cream for dessert- no plastic silver wear here, proper solid stainless. Lots of juice and water on offer all flight and beer, wine etc with meal. American carriers should take a leaf out of this airline's book!
Cons: Seats are cramped but manageable.
Pros: Foods was over expected. We thought to get only snacks and drink coz it was an hour flight. But they served fish meal.
Cons: Small room for resting our legs. So tight for foreigners. No entertaining on flight.
Pros: Indian music in Audio section and Bollywood movies
Pros: Everything was good except the space for reclining.
Cons: My seat needs to go back further so I can sleep. Maybe about 3 inches.
Pros: GOOD SERVICE.
Pros: Spacious seating. I didn't feel crowded. The food on the plane was pretty good too. No complaints. All of the stewardesses were giving a friendly "sawasdee" when we got to Thailand. They provided headphones to each passenger and a pillow as well.
Pros: We forgot our IPad in the plane. We met in Seol one of the flight attendants. She stayed with us and arranged for somebody to bring the Ipad from a different location . She refused to continue home , until she saw our property found. It wax an exceptional service!
Cons: The service on the plane is outstanding
Pros: Everything you do it's the best
Pros: The entertaiment choices were very good on such a short flight.
Cons: Seat was so cramp to the point of suffering.
Pros: As always crew magnificent
Pros: Wifi !!!!
Cons: Bigger seats
Pros: Tripulación muy atenta
Pros: The A330, despite being an old plane, had really good recline.
Cons: The entertainment was very outdated.
Pros: Too crowded
Cons: One more staff will be better
Pros: The service as usual on Qatar is excellent
Cons: 2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle
Pros: All crews are helpful especially to parents traveling with young kid.
Cons: More variety of food would be great
Pros: Good Service.Efficient
Cons: No Phone charging facilities on back of the seat unlike other Qatar aircraft.
Pros: The Crew was amazing. The Seat were the best Selling point fort business class
Cons: More space for the arm rest ans legs space
Cons: Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun).
Pros: Good service/Crew food quality and choice good.
Cons: Need more choice of British TV Programmes rather than American
Pros: Good entertainment.
Cons: Very cramped seating.
Pros: Good leg space, friendly crew, excellent plane.
Cons: This is for ALL airlines: It takes so long to get off the plane!
Pros: Plane was very empty so it allowed us to spread out.
Cons: Cabin noise was loud. There was a high pitched whine throughout the whole trip.
Pros: Went out of their way to be helpful
Pros: Gave food vouchers due to extended layover. Marché food quality is average at best.
Cons: Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip.
Pros: Plane was clean and modern. Staff was very courteous. An overall pleasant flight.
Pros: Crew were good, food was decent
Cons: Equipment/electronics was a bit dated.
Pros: Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking.
Pros: The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced
Cons: The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight
Pros: Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature
Cons: When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate
Pros: Individual service, happy and natural looking crew, comfort and company aim.
Pros: The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!
Pros: everything went smoothly, no delays, boarding was easy and quick
Pros: All around great airline. Comfortable for super long flights and completely accommodating.
Pros: Flight attendants very nice
Cons: Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else
Pros: Heavenly for an airplane ride!
Pros: see above
Cons: see above
Cons: Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience
Pros: Good, drinks, service and entertainment system.
Pros: Although we flew economy, we received excellent service from an attendant from the Philippines.
Cons: We have no complaints.
Pros: i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan
Pros: Loved the food and entertainment.
Cons: Not enough leg room and space between the chair in front.
Pros: Stopover in Doha fun. The people are so friendly.
Cons: Crew nice alway take care customer
Pros: The flight attendants was nicer on this flight then the US to Doha flight
Cons: Seats were not comfortable
Pros: Could not be more impressed with the airline, absolutely would recommend to anyone!
Pros: Comfortable seat and good service
Pros: In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new.
Cons: 6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor.
Pros: Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)
Pros: Nice and spacious aircraft.
Cons: Some confusion on Hindu meal and vegetarian meals.
Pros: Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!
Pros: Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises.
Cons: Boarding was chaotic. Everyone just queued up instead of using zones, etc.
Pros: The staff
Cons: I thought the flight was fine :)
Pros: Attentive service ready to appease any request very clean toilets
Cons: Type of aircraft Films Selections in particular World Group not changed much since April
Pros: I will fly Qatar again
Pros: Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online.
Cons: Seats too close. Person in front was in our lap almost.
Pros: The entertainment and food was great. The service as well. They are very attentive to any request.
Cons: When it was time to leave Doha, Qatar there was a massive delay which caused us to be late for any upcoming transfer in BKK. That told me that my would be delivered the next day. I am currently trying to figure out whether they have my bags or not.
Pros: Professional crew, no fanfare, standard was excellence.
Cons: Faster flight time in air...
Cons: Great trip!
Cons: All was excellent
Pros: Everything went very smoothly.
Cons: I wasn't able to connect my ipad to the free wifi for any of my four flights.
Cons: Baggage was extremely delayed. Boarding and take off were delayed too
Pros: Confort was minor but ok
Cons: The flight was not on time. The staff broke my carry-on zip for expansion and refuse to admit it was a suitcase damage which need to be repair. They said put a belt around it to use it !!!! It is a 1 year new piece of luggage from Delsey which is a very good quality brand and expensive!!!!!!
Pros: Nice crew, easy process
Cons: Everything was fine
Pros: The flight was on time and they did give free snacks! Nice change!
Cons: They were great
Pros: Atlanta airport was busy and we circled for 30+ minutes, which nearly caused us to miss a connecting flight (customs and all). The Delta pilot was good at communicating with the passengers though.
Pros: Ryan was great! Very nice and professional, would love to see him on a future flight.
Pros: Not much I liked
Cons: The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude.
Cons: The food not so much breadddd
Cons: The check-in process was abysmal. The crew gave poor guidance delaying my ability to check in my bag, then refused to check it. They then told me to cancel my skymiles flight and purchase a new ticket. I was able to check my bag at the gate. Show up 2 hours before to account for their incompetenc
Pros: Yeah...spacious leg rooms.
Cons: Too bumpy landing at Jackson.
Pros: Super comfortable seats. Lots of movie options.
Cons: Food was not very good
Cons: Better screens for in-flight movies. More legroom or upgrade options.
Cons: I was never notified that the flight from Asheville to Atlanta was delayed...probably cancelled...... my connection to Munich would have been missed..... not reliable and not customer friendly to never notify the passenger!
Pros: The closeness of the airport in proximity to my house as well as the ease of finding your gate and boarding.
Cons: There were so many passengers and such a small plane. There was NO leg room and the lady in front of me wanted to recline her seat, when I’m already claustrophobic to begin with. It was hot and the air above our head was barely working. There was one flight attendant who was blatantly rude to an elderly lady about her bags under the seat before the flight took off. To make this all worse, I had to suffer through all of this discomfort for over an hour for a 25 minute flight.
Pros: The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!
Pros: I did not like nothing
Cons: Custom took for ever they only had 2 agents working and I Missed my fight to nyc
Pros: On time flight courteous service
Cons: We left 30 minutes late due to congestion and I missed a layover. Otherwise it was a great experience
Cons: I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money
Pros: Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants
Pros: Flew premium economy/delta comfort + and was a great flying experience. A taste of business without the $3000+ ticket price. Food was excellent, a huge step above economy. Extra comfort with wider seats. And priority boarding as well. This was more like premium economy that you get with European airlines. For long haul flights, well worth the cost. Flight was delayed 2 hours, but Delta had their own special route in Shanghai airport to bypass a lot of the crowds either transferring or checking in for fight. I wouldn’t have made my connecting flight if they hadn’t. Plus my checked bags went straight thru to my final destination in china,n instead of having to pick up and re-check them in Shanghai.
Cons: 2-hour delay causes me to almost miss my connection. I know some passengers had to be transferred to different flights which they almost missed.
Pros: AVL-ATL quick flight, small but comfMgr and you could actually roll your suitcase down the middle aisle. No entertainment, food or drink service.
Pros: Everything was perfect and most of all ON TIME Thank you Delta!
Pros: I got home
Cons: Seats were tiny as hell
Pros: The movie options.
Pros: Friendly staffs and on time flights
Pros: Pls see above
Pros: Movie selection and cable channels
Cons: My connection was abruptly changed, it took a long time to straighten out, but they eventually did.
Pros: New aircraft A320
Pros: Great service, very comfortable.
Pros: Inflight free texting everywhere that wasn't China, decent food, funny crew (I liked the mix of American and Chinese)
Pros: We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta.
Cons: Bad turbulence
Pros: for a 9.5 hour flight, the seat was actually pretty comfortable. The A330 is definitely more comfortable than 767. While the food sucked on my outbound flight from atlanta to london, the food on the amsterdam to atlanta flight was pretty good. there was a lunch, a snackbox and then a hot snack before landing. There was plenty of beer to drink so that made the flight better.
Cons: first, the entertainment system was busted. you could use the flight tracker and play games, but couldn't watch any movies or tv shows. They only told us about this 5 minutes before boarding. There was wifi so you could stream shows to a tablet, but that assumed you had a tablet and that it was charged because the usb ports on the nonfunctioning entertainment system were, you guessed it, nonfunctional. Fortunately we had charged tablets and were able to stream some shows but they kept buffering and locking up because the gogo wifi wasn't working very well. About half the flight attendants were friendly but the other half obviously didn't want to be there. The last half hour was pretty bumpy due to remants of a hurricane in the area. The person behind me was frantically looking for a barf bag but we found out that most of the seats didn't have them. So that could have been ugly. I flew delta for the skymiles but based on this trip I will either fly on their partners (virgin, klm, airfrance) for reduced mile credit, or choose a different airline.
Cons: Delayed for 4 hours due to mechanical difficulties
Cons: No food was offered.
Cons: It was delayed by 4 hours
Pros: on time meet all my expectations
Cons: I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gaugiMh.
Pros: Distaff who is very friendly and accommodating.
Pros: Crew was informative. The food was above expectations.
Cons: The 27 year old B747 was a pain. Seats are hard, and engines are loud. The cabin is extremely dry after 14+ hrs of flight.
Pros: Getting to China, albeit two days late.
Cons: The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father.
Pros: The flight attendant was wonderful and was funny on the flight. Kayak kept me informed of all gate changes and delays.
Cons: The Delta app did not update about any of my gate changes nor were they announced by the gate agents.
Pros: Very friendly and efficient. Food was hot and red wine excellent.
Pros: Being interviewed as I waited in line to check my luggage. Personal touch and felt good safety screening. Bottle of water given out. The friendliness and helpfulness of the crew. I was in the back of the plane. Very cheery despite the masses of people.
Cons: Seat size small. Although I appreciate the serving of food during the flight, felt a lot of junky carbs and sugar.
Pros: Media options were ok.
Cons: I received a frozen beer and no napkin. Beer began to overflow, and I sat there for about 10 minutes before another flight attendant walked by. Her attitude was less than desirable upon seeing the situation. Also my luggage never arrived in Singapore. Shanghai didn't have any notification, so I assume it was lost on the Delta end. Overall I am very disappointed and will be seeking a non-delta affiliate for my next trip.
Cons: Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre.
Cons: J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€
Pros: I loved the different features on the screen and the excellent. Customer service on this flights
Cons: The space on the seat.
Cons: Entertainment system was not working on all seats
Cons: This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better.
Pros: The rest area
Cons: The airport was cold and it should be warmer
Pros: The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.
Pros: The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights.
Pros: The bread was fresh and food better than other times
Cons: Crew is always aggressive and unfriendly
Cons: The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection.
Cons: Our request for vegetarian meals got lost after a glight was cancelled.
Pros: Amazing crew and on time flight
Pros: Nothing !! Such a bullshit flight ever !!!
Cons: No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!
Pros: Excellent service
Pros: The crew was very helpful in all respects.
Cons: Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure.
Pros: Not being charged for my first bag of luggage
Cons: Everything very good
Pros: The cue lines per zone are the most brilliant idea!
Cons: After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time.
Pros: The crew was friendly and always came around with water.
Cons: The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late.
Pros: Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience.
Cons: The fligh Washington delay more than a hour
Pros: Extremely hot the plane
Cons: shuttle from terminal to plane takes a long time. Flight left late
Cons: My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had
Pros: Over all everything was great, except the bags check in
Pros: Service and crew are great
Pros: Good selection of movies
Pros: Good selection of movies
Cons: It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance.
Pros: We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly.
Cons: Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!
Pros: Priority boarding with kids
Cons: Nothing special just like easyJet ir Rayanair
Cons: Movies were dated. Crew spoke limited and broken English, not good enough for international flights.
Cons: The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat
Pros: Nothing particular
Cons: Nothing particular
Pros: The inflight service
Cons: The 3 hours delay
Pros: Boarding & crew (inc ground staff & check-in) all good.
Cons: Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies.
Pros: Got pillow, blanket, headphone and eye cover
Cons: Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge
Pros: it was cancelled so they got me on the next flight on Turkish
Pros: Good boarding procedure.
Cons: Nothing much to add for a short journey.
Pros: Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority
Cons: 2 hours delayed...
Pros: Flight went smoothly
Cons: Flight left late The seats are small and crowded There are no entertainment options
Pros: Not much
Cons: Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection.
Pros: Cheap aircraft, not even headsets
Cons: Dirty aircraft, I expect more when I pay a lot
Cons: Too crowded
Pros: Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired.
Pros: It was as expected.
Cons: Boarding was a bit tedious because we had to first board a bus to take us to the airplane.
Pros: After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also.
Cons: After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room.
Pros: The crew was friendly.
Cons: One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience.
Pros: Good entertainment
Cons: For the continuation of this flight of course I was still in the same seat in the middle and I had signed up and reserved an aisle seat
Cons: I arrived on time to make my flight yet was denied the opportunity to board. Resulting in me being unable to do my lecture for UCLA and being late to my aunt’s wedding.
Pros: Great crew
Pros: On time
Cons: It was all good
Pros: Signs etc were clear. Emailed for delay.
Cons: Flight was delayed with little explanation to why.
Pros: Everything was seamless.
Cons: Super hot inside the cabin and little we could do to lower the temp
Pros: In first class, what’s not to love
Pros: Fast boarding
Cons: More snack choices
Pros: Direct flight and good personal service provided by crew.
Cons: Flight was delayed and overbooked causing further delay at departure gate. Plane is small and cramped.
Cons: Be on time. Also we sat in first class and it would be nice if the center counsel was smaller giving the passengers more seat room.
Pros: great trip
Pros: The crew was amazing
Cons: allow us to choose seats without financial restriction
Pros: On time
Pros: Staff were friendly and efficient
Cons: No snacks because of short trip, so can’t rate properly.
Cons: small plane
Pros: The crew and entertainment were good.
Cons: The comfort was not the best, tiny middle seat. He worst part was the delayed. We ended up boarding 3hours late in Dallas for the Paris flight.
Pros: Crew serving was bad
Cons: Quality of food not good
Pros: They kept on schedule. We
Cons: I was not notified of flight changes and until I called the Airline my husband and I were intended to sit far apart. I booked this trip back in Jan. and we were supposed to be across the aisle from each other. We ended up in the last row of seats of both flights. We never knew of the changes until we tried to get boarding passes.
Pros: Friendly flight crew and boarding agents.
Cons: Entertainment system on the Boeing 757 was not up to par compared with other international flights that I have taken in the past.
Pros: The trip was easy and the time very good set!
Cons: Our seats were overbooked , causing us to almost miss our international connection. The staff were somewhat rude, but did try to solicit volunteers to give up seats and eventually the 4 passengers in my party did fly. But it was a very stressful 1hour until the issue was settled!
Cons: Flight delayed by 35 minutes
Cons: Too cramped.
Pros: Leg room between seats
Cons: Temperature in the aircraft was extremely cold and when I asked the stewardess for a blanket one asked the other if there was a spare blanket and very bluntly answered no. Only toilet in economy class was cloughed up and was not functional therefore a very disgraceful situation, they sent me to the other toilet in 1st class area and there I notice several blankets on empty seats after I was told there weren’t any spare blankets.
Pros: Oh the crew was very pretty. They spent more time on themselves their hair their make up and on their phones than they did the entire first class. Check our flights and miles. We fly AA ALOT for ourselves and other. WCB4350 Shipman. We don’t complain ever. But when you spend what we do and only just get your first drink with your dinner in the air is utterly ridiculous. Never got a clean up or a second drink. Had to interrupt the glam squad from their phones and make up bringing them our dirty glasses and trash asking for a second drink. Not impressed with this crew at all! Normally AA IS TOP KNOTCH. So it sets the standard that we’ve been accustomed to however complete and total letdown on this flight
Pros: When the lettuce looks like the salad you forgot to put away last night you know it has been around and about too long! Pity!
Pros: Smooth and very friendly service!
Cons: this flight was delayed going both directions.
Pros: Everyone was friendly
Cons: Very tight fit.
Pros: That the staff at American Aiirlunes were helpful in getting me to my destination.
Cons: Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami.
Pros: How expedite everything was and how helpful the aa personnel at the airport were. Flight attendants were efficient and friendly.
Pros: Our family was spread over the aircraft and American Airlines seated us together! The food and inflight movie were great! It was an excellent experience.
Cons: Was a bit difficult to book through Kayak. I then had to call American Airlines for everything else, and next time I'll do that instead.
Cons: delayed on the plane
Pros: Tons of entertainment options, friendly crew, flight was on time
Cons: My seat was not clean
Pros: Boarding was smooth, staff was responsive and we arrived early. Basic flight - not bad and nothing wow.
Pros: We arrived safe.
Cons: The plane had been on the ground for 6 hours prior boarding time, yet we leave until 1 hour late. Waited for the food to be loaded and then waited for paperwork to be signed. Really?
Cons: Old plane, no entertainment
Pros: The AA staff was very friendly. The flight was late due to weather however it did not affect our connection. I believe I paid more more my seat class which proved a power outlet.
Cons: I really couldn't rate the food or entertainment because there wasn't any.
Cons: Our flight was delay for about 3 hours.
Pros: I liked that the boarding was efficient.
Cons: I didn't like that the departure time was delayed because it caused be to miss my connecting flight.
Pros: Have a great trip without any problems.
Cons: Flight was four hours late departing. Pretty much ruins the whole flight.
Pros: Almost half empty cabin made this a very pleasant flight!
Cons: Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar...
Pros: The crew kept us informed as to why we didn''t leave the gate on time; they served beverages and snacks in an efficient manner. Once we got to Dallas we were early, he made up time in the air and the captain informed us that the gate was not ready to receive the plane. We waited about 15 minutes and then we got to the gate.
Pros: The flight was cancelled. There was not pilot
Pros: The seats were comfortable and big enough for large people. That crew and flight were on time and pleasant.
Cons: I called to change my flight and the charge was outrageous. I fly often and other airlines have made changes with low fees. The the man on the phone with me was hard to understand because of his accent and was rude.
Cons: The boarding process was a mess. The terminal was crowded and there was no clear line to board.
Pros: Upgraded inflight entertainment had more free movies tv and games. Seats had limited recline range and were thinner and harder. Food choices were good and aisle service was typical of today's coach. Enough room for overhead even in boarding group 2. USB adapters in each seat
Cons: Flight was delayed one hour ten minutes due to a late plane arrival.
Airlines flying from Asheville to Asia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Asheville to Asia
Masks required on board, masks provided on flights from Asheville to Asia
Social distancing seating
Middle seats unavailable to book on flights from Asheville to Asia
Testing for antibodies, testing for symptoms for flights from Asheville to Asia
Waiving of change fees. Search flexible flights from Asheville to Asia