Boarding was confusing from staff telling going to preboard and than to group 1 Airplane was not cooling at the beginning
Friendly crew, good food options, food not the best and seats not as comfy but that’s typical.
There should be a warning regarding the quality of the aircraft on the website as we reserve the tickets. There was no TV or any type of screen onboard. The wifi they offer is good for nothing. Traveling 9 hours straight with kids and no type of entetainment was horrible. I wish I had been informed prior so I could buy a ticket with another airline. The food was a joke too. A very tiny portion per passenger. They also charged $100 per checked bag. With United I used to pay $60. So, fair to say that I wont be flying Copa anymore. Their aircraft was super old, outdated, no entertainment, with nearly no onboard food.
As always, Copa Airlines is great to fly on. The flights are always on time, the staff are pleasant and helpful and it's always a wonderful flying experience.
horrible service, food was an embarrassment, no charging for cellphones, stay away
the food served was an embarrassment. No connection for charging the cellphone... What a crappy airline.
It would have been better if they don't separate families in seating. We were seated in the aile row in the middle of a family of four. It would have been better if they they seat the family of four together than separated.
Well the airline was fine. The only thing is I was charged for a checked in luggage. But when I reserved the ticket it showed a check in bag allowed. Who can I get in contact with for reimbursement.? The airline said I had to speak to whoever I booked ticket with.
Boarding groups were called up in Spanish only. Luckily I know some of the language. They gave out grilled cheese sandwiches and a cup of fruit. I was very disappointed. I could only eat the cup of fruit because the only other option was vanilla pudding. The entertainment system and seating were great though.
It's the first time I couldn't check in online because they told me I had to call because there was a problem. Despite having called twice, I had to check in at the airport
Good check in process Poor information on payments at Lima airport
I like this airline a lot no problems at all, except being forced to check a carry-on bag ., Overall very good airline
Poor, the airline was not able to help me move flights.
I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.
Bought a ticket that included a bag and they still charged me to check it in, latam is the worst airline.
The Flight was delayed in 2,5 hours. 1 hour inside the airplane then we passangers were not allowed to receive food as the local regulariam determines (for delays bigger than 2 hours)
Routine and on time flight with pleasant stewards and decent food. Nice experience!
For bus boarding, group 1 should have been sent on a separate bus ahead of the general boarding. It would have been nice.
Airline lost my luggage and after 20 days it has not been returned nor refunded any money.
Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor
The airline did not allow enough time for the Columbia checkpoint
Horrible experience. Flight cancelled. Arrived at destination 12 hs later. No one gave us an answer or any information. Very very poor service. We won’t ever travel again with Avianca
Did not fly with Pakistan International Airlines. Have never flown with Pakistan International Airlines.
No food, terms when selling are not clear. To pricy for the service in general
Boarding, crew and food. Seats are too small Love Avianca
delayed rio bogota - delayed for 4 hs from bog to mia. the seat are too small
I expected the plane to be as the one I took from manaos to Bogota and unfortunately it wasn’t as nice, the sits didn’t recline and there was not onboard entertainment.
i was charged $140.00usd for my backpack the only luggage i had was my backpack
Every food and beverage has to be paid and the seat was not confortable. They even gave water.
Avianca is the worst most uncomfortable airline I've ever been in, the seats are incredibly small and offer no support, the worst experience I've had traveling ever, do not bother with Avianca
