Daily cleaning, installation of cabin HEPA filters on flights from Asuncion to Cancun
There are no direct flights for this route listed on KAYAK. The shortest multi-flight duration is 10h 04m.
Asuncion airport is called Asuncion Silvio Pettirossi and the only airport in Cancun is Cancún.
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Scores according to KAYAK customer reviews
Pros: "my flight going to Peru was disappointing the entertainment unit in front of me did not work I tried to get help from the steFf but they just smile and walk away service was terrible on my way back from Peru the plane broke down in Bogotá Columbia we were trapped inside the plane for three hours with no air-conditioning we disembarked and they offered us to stay in a hotel but the hotel voucher took a very long time to receive we ended up going to the hotel at 3 o’clock in the morning to get up at 5 o’clock in the morning for the return flights very disappointed will not fly Avianca again"
Cons: "Hire competent SteFf"
Cons: "More opportunities for beverage service"
Pros: "Friendly crew"
Cons: "Boarding was from front to back and soooooo slow. The connection in Bogotá was impossible since it took almost 2 hours to go through immigration. What a nightmare. After missing our connection, the Avianca Special Services associate wasn’t rude and non-communicative, and preferred to text her friends instead of attending to us."
Cons: "Food served on plane"
Pros: "Never again with Avianca"
Cons: "Never again with Avianca"
Pros: "Smooth check in"
Cons: "Quality of food"
Pros: "Great Airline, Positive customer experience!"
Pros: "I was never notified that my flight had been changed to an Aerolíneas Argentinas flight that departed an hour and a half later. I completed my web check in the night before and no change was mentioned."
Cons: "Improved communication with travelers in order to plan accordingly."
Pros: "service and punctuality"
Cons: "time management for connecting flights with star alliance partners. I had 1:45 min for a connecting flight to Cancun and because of immigration procedures the baggage claim took 1 hour to give me my luggage, making me miss my connection and having to spend $600 on a crappy hotel in Cancun. Very bad"
Cons: "Nothing everything was excellent"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Cons: "Boarding could be more friendly and confortable."
Pros: "nothing really"
Cons: "boarding and food"
Cons: "A small snack would have been nice"
Cons: "See comments"
Cons: "Mi fly was canceled. They only rescheduled from Montevideo to Bogota, and forgot to do it for the second part. I had to call them and ask for a new option. Their best option was a 23 hour fly, or a 20 hour fly with 3 plane changes."
Pros: "Air crew"
Cons: "Space between chairs"
Pros: "Nothing other than the schedule fit my needs."
Cons: "I have never experienced such rude and lazy flight attendants. On all 3 flights it was over an hour into the flight before they would come around to offer a drink. As soon as they were done with the food service they closed the curtains and sat the rest of the flight. This is in business class."
Cons: "We waited 30 mins on the tarmac and then another 30 for baggage claim to begin. Very disorganized"
Cons: "All was great nothing wrong at all."
Pros: "The crew was nice and the boarding was relatively quick"
Cons: "Old airplanes, no entertainment, broken seats, overall very bad airplanes and not a good service offered. The airline should get newer planes."
Pros: "nothing to impress"
Cons: "for been in first class not receiving any kind of pleasure"
Pros: "Flight was very late."
Pros: "All the flights were on time and the crew was really kind. Thank you kayak !"
Cons: "My screen didn't work. I told the crew, they said something about to reboot it, but nothing happened."
Pros: "Más espacio entre sillas"
Cons: "No quiero que cierren la sala vip tan temprano"
Pros: "The trip was on time, plane was clean, crew was nice, duty free is excellent"
Pros: "Copa Airlines had good food and acceptable leg room, even in economy."
Cons: "We we're rebooked on Copa Airlines from Avianca after a delay and would have to go to Panama first, then Cancun, and arrive around 10 pm instead of 11 am. Do not fly Avianca out of JFK!"
Cons: "The audio/video was broken. TVs were fuzzy and audio was horrible. Fuzzy white noise mixed with random sound. Tried personal and Avianca head phones...same result."
Cons: "Seats were pretty uncomfortable on both flights for such a duration... The layover/transfer in Bogota was chaotic, and rushed. My luggage did not make it to the final destination, so I am here with none of my belongings :("
Pros: "There was nothing to like. They cancel flights and do not let people know, delay flights, etc"
Cons: "Everything is terrible from reservations to food on board to airport staff"
Pros: "Absolutely nothing."
Cons: "Service was terrible, all my flights were delayed and they lost my luggage. As of now it's been six days since they lost my bags and no information."
Cons: "El sistema de check in es muy malo, demoran mucho en cada pasajero y están mal organizados, con poco personal disponible, y en una sola fila con mal sistema de llamado. En esto deberían seguir el benchmark de Latam."
Pros: "It was a quiet flight. Flight attendants took care of passengers. Flight followed the schedule Comfortable plane, good space between seats"
Pros: "The plane has updated with modern technology allowing for everyone to have entertainment"
Cons: "I didn't like the fact that it was confusing for international connections. There should be more signs or guidents to allow better connections"
Cons: "todo muy bien como lo esperaba de avianca comida servicio puntualidad"
Pros: "Flight was on time"
Cons: "Aeromexico checked my bag and instead of un clicking the belt on my luggage to open it they cut it off. When I picked up my bag at baggage claim at my final destination they didn't close my luggage and my clothes were hanging out!! Ridiculous. Also th flight attendants were rude and unprofessional!!! The food on the plane made me gag, it smelled and looked disgusting."
Pros: "Good service"
Pros: "Avianca is a great company will definitely fly with them again."
Pros: "First, when I bought my ticket they screw my days and asked me to pay to re scheduled. Later, they cancel my trip and re schedule it for the following day, and informed me after I didn't talk with the counter service workers. So, I modified my whole trip with a few days shorts and a lot more pressure because my mother is sick.... Review for you, unacceptable!!!!!"
Cons: "Overall it was a good flight, although they lost my luggage. Fortunatelly, they found it and deliver to my hotel by the next morning."
Pros: "Flight is short."
Cons: "The boarding process is really bad, the ground crew does not control the passengers. After passing security it's ok but the transfer process in Bogotá is really horrible... wait to take a bus and take you to a terminal and pass security again is annoying."
Pros: "The crew was more attentive"
Cons: "The food is terrible. The crew is not friendly."
Cons: "Plane is not well equiped."
Pros: "In flight meals, entertainment system, and value!"
Pros: "Being from the US, airline customer service has really gone down hill. Avianca employees were so helpful, efficient and corteous. They even gave us breakfast on a 45 minute flight!"
Cons: "2 of my suitcases came back damaged I reported my claim and still haven't received an answer . I call every day and no one gives me an answer"
Cons: "number of seat. too back"
Pros: "Profesional, on time and quality service. A tremendous difference to the US Carriers. A+ based on price, service and amenities"
Pros: "Crew did a great job."
Cons: "No entertainment. Copa app did not work on my phone."
Cons: "The seats are poor for a first class. No electric outlet which is nuts for a 6 hour flight. Only an old school overhead tv."
Pros: "Efficiency of process."
Cons: "Better entertainment and better food with vegetarian option."
Pros: "Flights times were perfectly timed. Everything was on time and all my luggage arrived."
Cons: "Entertainment!! 2 flights of 8hrs without so much as a common TV, Wifi or even just an outlet for us to use on the plane was miserable! They had a TV for every 4 rows (those very old ones) and for the second plane they played one movie, and about 1:30 hrs of series (TV show Friends). So bored!!"
Cons: "Copa did not allow me to board plane with setvice animal. Stating paperwork is not acceptable for travel to Peru. I bought tickets on avianca and traveled to Peru and had no issues entering Peru with paperwork. Also copa lost luggage for 3 days spent 3500 on copa and received nothing in return"
Pros: "Nothing, rude and not caring for their customers. My flight from dtw to Chicago was canceled and I was never informed. I lost 1 day of my trip and a wedding. Worst airline."
Cons: "Notify flight cancellation, rebook the flight with another airline, and offer a compensation since we missed a wedding and that was the whole reason why we were going to Ecuador. Worst costumer service ever."
Pros: "It's nice to fly a real airline. Where a bag is included, overhead bins fit standard carry ons, the seats recline, if even just a short distance."
Cons: "That omelette at 3:30 in the morning was horrible. Even the sausage link tasted odd. Not bad if the only complaint is airline food though."
Cons: "Bathroom sink in first class was inoperable"
Pros: "On time always"
Cons: "I can't complete the check in online."
Cons: "Too warm in cabin. Someone was sitting in my seat 7D and actually began to negotiate w me to sit somewhere else."
Pros: "All the flight are on time."
Cons: "I wish can change a little big plane."
Pros: "The food and entertainment."
Pros: "The aircraft and the crew Gisele and Julio for their attentive services. Despite our"
Cons: "Not enough choices of red wine and the pasta chicken was really poor tas"
Pros: "On time"
Cons: "Poor entertainment. Food so so. Horrible flight attendant. Luckily the others were better."
Pros: "Good desk check-in service."
Cons: "Chicken tastes rubbery and bun was hard."
Pros: "Great seats both legs. New aircraft 737800? Nice jet!!"
Cons: "Characters difficult to type in on comment for in flight service. Turns out it is just for the entertainment interface so Alitalia confusing when rating."
Pros: "Friendly crew"
Cons: "Lost luggage and lost connecting flight"
Cons: "Food could be better."
Pros: "We had the exit seats so there was leg room! The crew was very friendly."
Cons: "There wasn't any entertainment and the seating area for where we we're boarding was so packed we had to sit on the floor"
Pros: "All service is good"
Cons: "I don’t have problem"
Pros: "Service exelente, on time , friendly confortable BETTER THAN LATAM, schedules were much bette"
Pros: "Best thing was comfortable seating with decent leg room as compared to many other airlines. First time with COPA; made me feel a bit better with high priced tickets."
Cons: "Boarding was a bit slow and unorganized, but no biggie."
Pros: "Excelente servicio, a tiempo. Ayuda para un abordaje rapido, ya que habia mucha gente."
Cons: "Una de mis maletas fue abierto y me parece peligroso, ya que por dicha traía candado en la parte grande. Esto puede tacharlos de compañía no segura."
Pros: "Left on time and arrived on time. I had an exit row seat and the legroom was excellent."
Cons: "The economy class meal was quite meager, but I guess I should be thankful that they served a meal on a 4.5 hour flight."
Pros: "quick flight and early arrival!"
Cons: "wierdos on the plane"
Pros: "ME encantó ENCANTO viajar por copa, servicio, cumplimiento, excelentes!"
Cons: "De Panamá a Medellin no fueron tan amables."
Pros: "Overall the service was very smooth, enjoyable flight"
Cons: "The space for waiting for boarding at Panama airport is tight but i believe they are in the process of building a new terminal"
Pros: "Straight forward, no BS. Love it"
Cons: "I chose the seats 8 months before this flight and I supposed to be assigned 8F and 8E. However, I don"t know why the airline assigned me the last seats in the airplane in this time. That day the aircraft experienced turbulence and I felt bad at the back. I did not like they decided to change my seats without asking me."
Cons: "copa airlines changed the timeline of my ticket from 10 hours to 22 hours duration one month before my flight back. When I landed in Panama there were no United representatives to issue me my boarding pass. For the next 14 hours I went up and down the airport to find help. When I finally went to the designated gate the Hnited representative told me this miscommunication happens all the time between Copa and United and there is nothing she can do. This is bad business and the customers have to suffer the consequences. I won't use this flight route again."
Pros: "We arrived ahead if expected time"
Cons: "I don't know why we landed so far from the immigration terminal. We had ti be transported on a buscthat didn't have enough seats for everyone and had to wait ling time for the crew."
Pros: "Everything was fine except my husband and I were not aware that food was going to be served. My husband only eats kosher meat and I am vegan so we were not able to eat."
Cons: "Plane with old Business class seats that were not worth the price of a business class airfare"
Cons: "I expected Kayak application and Copa Airlines to advise travelers that they need a visa to Venezuela before expending $1030 on an airline ticked. I cold not travel because I was missing my visa to Venezuela. The visa requirement for US travelers is recently implemente this past February and many people dont know about it. This should be published before people buy their tickets!!! Thanks, E. Vazquez"
Cons: "I understand the COPA airline is serving South America area. But, most of the employee don't speak English at all. Make me feel like I am an idiot. I don't like the feeling."
Pros: "The crew was beyond polite, despite our tardy departure due to the Panama Airport being shut down earlier that day."
Cons: "Food, craft, seats, entertainment, costumer service... everything horrible"
Cons: "We did NOT had assigned seats on the Panama-Cancun flight and those were given 5 mins prior to boarding and spread all over the plane. Not good at all."
Pros: "no complaints, excellent service. It was a pleasure to fly Copa"
Pros: "Movies was good"
Cons: "Babys cries too much"
Pros: "on time..."
Cons: "Copa charged me for luggage on the way back that didn't charge me on the way to. They told me it was a mistake, they should have charged me, but it was YOUR MISTAKE, not mine. I wouldn't have take it if I had to pay. Customer service was AWFUL. Stick to your mistakes, value your customers."
Pros: "There was turbulence throughout the flight and we were diverted to another city. I want to complement the crew on working hard to keep us safe and comfortable."
Pros: "Flight was on time and arrival was earlier than scheduled."
Pros: "The crew makes you feel special regardless traveling in an economic or business class. The food was excellent in the business class."
Pros: "Comfortable seats and excellent flight attendant service"
Airlines flying from Asuncion to Cancun have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Asuncion to Cancun
Masks required on board, masks provided on flights from Asuncion to Cancun
Social distancing seating
Middle seats unavailable to book on flights from Asuncion to Cancun
Testing for antibodies, testing for symptoms for flights from Asuncion to Cancun
Waiving of change fees. Search flexible flights from Asuncion to Cancun