Pros: "Good choice on the cabin crew. Reminds me of Vijay MALYA's Kingfisher calendar girls at their startup. Being naughty. Overall crew very courteous and importantly bilingual."
Cons: "Food option for Economy was a pleasant surprise, perhaps could be switched for just hot and cold beverages with a snack... a big grandma cookie... choices of indulging/ healthy/ neutral."
Cons: "Business class is basically what economy is on Air France or Swiss"
Cons: "Very light and friendly crew"
Pros: "Food and drinks!"
Cons: "Nothing, it was great"
Cons: "There is no free beverage service, let alone snacks or meals. Some tickets do not allow you to pre-book a meal and there is no way to buy a hot meal even in a 12-hour flight.leg room is a bit small and carry on restrictions are getting lower all the time."
Cons: "Better organization during boarding would be good. People all stand around in a mass blocking others access to the boat ding pass control terminals."
Pros: "Pretty roomy seats, food and drinks included in the price."
Cons: "30 minutes late at the take off, but appreciate captain’s comment that airport was busy at the time."
Pros: "I did not make this connection due to delayed first flight and the most poorly organized and staffed airport!!!"
Cons: "Getting reimbursed!"
Pros: "Staff recognized that there were too many people in the bag drop line and added more agents."
Cons: "We didn't get the drinks we asked for, but we didn't complain. We could probably have sorted it out."
Pros: "Was on time and staff is always great"
Pros: "Nice and efficient crew, clean plane and sits, sat in Exit row so quite comfortable"
Pros: "Efficient. It was a very short flight."
Cons: "Offer of Wi-Fi."
Pros: "Everything went well."
Cons: "The food."
Pros: "The food was excellent and the cabin crew were friendly"
Cons: "Not enough water available as it was a very warm flight and I was quite dehydrated"
Pros: "The flight attendant was welcoming at the door and the service was done efficiently."
Cons: "The tv monitor at the airport never bother to inform the passengers which was the boarding gate. After asking other passengers we deducted the gate number. The boarding was like a cattle drive bordering on a stampede since Aegean Airlines didn’t bother to divide passengers by groups, so people rushed to be first in line. We waited standing with our carryons for over 45minutes. Nobody knew what was happening or when they will start boarding. Naturally, when we finally got on board people where blocking the aisle because Aegean didn’t bother to board from back to front as it is usually done. The flight attendants were sweet but their English was almost unintelligible. My brother works and I worked for major airlines and have never seen anything so disorganized and unprofessional."
Pros: "We didn’t die"
Cons: "Constant upcharges, bad pilot, cranky crew, disorganized boarding, old plane, no legroom, horrible seats"
Pros: "Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood."
Cons: "The seats were uncomfortable for this length of flight and space very limited."
Pros: "Crew very helpful and happy to assist Good communication"
Cons: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
Pros: "The flight was smooth, the staff friendly and did realize we would be served a full meal for a two hour flight from Athens to London; unexpected and appreciated."
Cons: "We didn’t board the plane at the times listed, it was running behind."
Pros: "This was the best airline I have flown with. The crew was excellent and we were served food and drinks on each flight. Planes were loaded from each end of the air craft so didn't take long to get people seated and off. We don't get this service with American or Southwest. Seats were tight."
Cons: "40 mins inside the plane before departing with temperature 30 Celsius when aircondition not functional"
Pros: "The staff especially the cabin crew were very professional and Courteous. The food was fantastic and served well."
Cons: "Being called to wait to board in a Que when we did not need to like Ryan Air"
Cons: "Disembarkation via buses. Not great."
Pros: "I would tell the boarding man (C. G..?..) that I know that TIME IS MONEY, and for that I pay my money to the air lines to help in doing my stuff (like boarding) GENTLY and respectfully. Actually, when I noticed this from you twice, I had an embression that the passport nationality harms you.... Any way, thank you."
Cons: "Food was good. Chairs were clean and relatevly good. Thank you"
Pros: "This flight was great."
Cons: "They locked the bathrooms whenever the staff were passing around drinks, food, or collecting garbage. They claimed it was due to "safety" but every staff was easily walking around passing around drinks. There was no turbulence. Even when multiple people tried to get up to go to the restroom, they sent them away. Finally, when they unlocked the bathrooms after a good 30 mins, there were HUGE lines. They did this multiple times. It doesn't make sense to lock the bathrooms that long. People need to use the restroom and then they create larger lines which is more dangerous because even more people are standing up at the same time. Doesn't make sense. Will probably not use this airline again if this occurs again."
Pros: "No surprises. Routine flight."
Pros: "short flight but managed to get some coffee/food, very helpful and polite crew as always"
Pros: "Was good space."
Cons: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."
Cons: "As something that seems to happen pretty much constantly with Aegean... the plane arrived late and was delayed... which also in turn caused me to miss my scheduled bus to Jerusalem... but... what can you do... not everything is in our control unfortunately... I hope one day that the airline will organise itself and get things running a bit more smoothly.... Also... there was a meal on the flight but not option was given to those who are vegetarians to request a special meal at time of booking or later on while managing the booking... this was a bit unfair in my mind that my only option was a pasta and meat sauce meal so I did not get to eat... also... within my Star Alliance menber account I am listed as a vegetarian meal... so it should have been automatic just as it is on Swiss, Lufthansa, Etc... when I fly with them."
Pros: "We liked that there was food offered on such a short flight and complimentary wine! The crew was also really nice."
Cons: "There was a 45 minute delay on our flight"
Pros: "Legroom Polite and attentive crew"
Cons: "Flight times No onboard entertainment"
Pros: "Friendly staff, clean airplane"
Cons: "No entertainment"
Pros: "good service prompt take off quick disembarkation"
Cons: "the two paramedics in the seats next to me clearly engaged in an inappropriate workplace relationship lol"
Pros: "Departure delay and change of gate at last minute. This has become a frequent occurrence even though they usually make up some of the time in flight. I would appreciate more timely information about delays."
Pros: "fare & connection time"
Cons: "Check in opens 2 hours before the flight"
Cons: "Announced 10 minute delay but when I got to the gate the plane had not yet arrived. Eventually the delay to depart was closer to 40 minutes. This is not the first time this happened with Aegean. I would appreciate more accurate and timely information about delays so as not to have to rush to the gate and then wait."
Pros: "Before the first fly we request to be on the front and we ger the last row!!! The plan was so small that i cant get inside and i'm 1.90 m so i need to put my legs out and all the time the girls staff kick my legs and wake me up Before i get inside the plan they took my trol (small sutcate) becuse "it's to much big" (this is the regular size!!!! and when i told the girls they told me that we dont dissc lus about it!!!! Al the flight their wasnt ballans and it was terrible i felt so bad and when all the people get a paper to feel and i was sleep so no one told me that i need to do this Terrible flight of my life!!!!"
Pros: "plane packed full but staff still managed to look after passengers needs"
Cons: "dislike bus transfers to terminal for economy reasons"
Pros: "We had a technical problem after take off and our flight needed to return to Athens airport. The Captain assured all the pax this was not a safety related issue, and a fresh plane would be ready for us when we landed in Athens. After landing in Athens at a remote gate, we were bussed to the terminal, waited for no more than 10 minutes to another aircraft to make our journey to Paris. As we got on the bus to go to the new aircraft we were handed a letter with apologies for the disruption. In this letter we were offered a free flight anywhere within the Aegean Airlines network, valid for 12 months. I thought this was great customer recovery. The same technical and cabin crew took our new plane to Paris and we managed to make up a reasonable amount of time delay. This was an unforeseen situation handled very well. Well done Aegean."
Cons: "Only wish it was in a desent hour and not in the middle of the night"
Cons: "No entertainment"
Pros: "first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break."
Cons: "I was surprised (like many other) that the ticket did not include any baggage. The cost for the baggage at the counter was more than double of the cost on the web site."
Pros: "The flight attendants were quite cheerful and helpful. And the meal service on the flight was quite nice, including the meal, beverage and tea service."
Cons: "From the moment I arrived at the airport, the machines would not accept my passport, then when they finally did, they would not print my boarding pass. The staff at Athens airport were not at all friendly nor welcoming. Their system had booked me into a middle seat near the front of the aircraft even though there were empty rows a little further back. Why not fill aisle and window seats first? So I had to change my seat during check-in. The original aircraft was apparently due for some sort of inspection which was unscheduled and they had to change our aircraft (either a really poor job by aircraft operations, or code that something bigger was wrong). This delayed the flight. But it wasn't until after we had all boarded the busses going to the out gate that they realized this was going to be an issue. Get off the bus, back inside the gate area, and wait for more information. The plane we were on seemed very old and in need of much attention as there were large spots of missing paying along the wing (just outside my window)."
Pros: "The spinach pie and greek yogurt with honey breakfast was the BEST airplane food I've ever had! Also, I was seated in the exit row and there was a good 10 feet in front of me before the next row of seats. I didn't know what to do with all that space. Great experience"
Cons: "at the return ther was a missunderatandig regarding the availibility at the flight"
Quick flight. Easy and cheap! Better than taking a ferry over 4 hours
Flight delayed and jampacked full.
Pros: "fast and efficient"
Cons: "Plane has propellers so it was shaking"
Pros: "All round the flight was uneventful ie just how it should be."
Cons: "The transfer between flights was difficult due to the distance from one gate to the other gate and the tight timeframe - the cabin crew advised there would be a connection ambassador at the gate to assist, when we arrived, but there wasn't which made it a bit more difficult but none the less I made the connecting flight."
Pros: "Easy boarding, on time and nice beverages."
Pros: "I’m an average size male and I could fit in the seat"
Cons: "3” leg room."
Pros: "Crew was great!! Food was good! On the whole a good flight!"
Cons: "Seats are always an issue. They need to be wider and needs to be legroom."
Pros: "The granola bar was a nice added touch for such a short flight. Crew members were all friendly and helpful."
Cons: "Waited for our connecting flight luggage to arrive to plane."
Cons: "It was delayed and we weren’t informed"
Cons: "Flight was delayed airline lost all of our luggage"
Pros: "Excellent service"
Pros: "Super easy boarding, crew was nice, no troubles at all with baggage"
Cons: "You need to download the Aegean Airlines app beforehand if you want access to any kind of entertainment on the flight."
Pros: "Flying with Olympic Airlines on their ATR-42, it was only to be a quick flight hopping from Athens to Limnos. Despite only a 25-minute cruise, the flight attendant still walked down the island with complimentary drinks and snacks, making the whole flight experience rather calm and enjoyable."
Pros: "Last row has a great recliner!!!"
Pros: "Was an easy boarding. I like that they serve bottled water and not tap water."
Cons: "My friend and many other passengers were held on standby and made to believe that they themselves had purchased the standby ticket when that simply was false. The staff were unhelpful in managing the situation and although everyone got on in the end it was an unpleasant experience."
Pros: "At least they didn't recharge me for the luggage. Although the baggage check-in person did not like this. Informed me that I had not paid, and when I showed her the paper and pointed to the desk across the terminal, she reluctantly accepted it. Flight landing and takeoff were good."
Cons: "Totally impossible to make over an hour connection time. The airport passport control and security checks were poorly conducted and multiple checks for all the same information. I assume part of this is because Turkey is not part of the EU, but customers should be made aware of this on booking. We got through all the checks and briskly walked "straight" to the gate where we were informed the boarding had closed 4 minutes before. We were sent back to a desk with very poor directions how to get there, where we were informed that we had plenty of time between flights. They allowed 55 minutes and it took us 80 min to arrive at her counter. She accused os of stopping, maybe to go to the bathroom, or get a cup of coffee, of which we had not even hesitated in our jog to the gate. They refused to rebook our ticket and we then had to go, in a very round-about method back through the airport to recover our "lost" luggage because it had been removed from the flight we were supposed to be on. We were not informed that it had been removed. I had to ask if it would be in Heraklion when we arrived and then she said, "oh no, it was taken off the plane when you didn't board". After picking up the luggage, we were to find a travel agency to book a new flight and go through the entire check in process again. I asked if there would be enough time to accomplish this and was told "it should be, if you don't make any stops." After walking back & forth through the entire airport at least 3 times, we ended up with a last minute gate change and apparently was not the only change. There was no control of the loading. Seats were like sitting on stone. I will never willingly use Agean or Olympic or whatever it was, again. This was not inexpensive. Rebooking for this less than 1 hour flight cost me 106 Euros each."
Cons: "Airline lost my checked bag"
Pros: "On time, friendly staff, clean plane, easy boarding and arrival procedures."
Cons: "Check in was a bit confusing. We thought we could pay for our checked bags at the check in window but were told to go to a different window to pay for the bags, then come back through the line again to get our boarding passes. It took more time than we anticipated and was a bit disorganized. It would be nice if you could just go through the line once and pay your baggage check fees when you present them"
Pros: "Again a comfortable flight and pleasant crew."
Cons: "A slight delay boarding.but staff very friendly and helpful."
Cons: "They were super late and lost our bags."
Pros: "The spaciousness. The brightness of the airplane—not just clean but glowing. The crew was too perfect. Did you clone Stepford wives?"
Cons: "Nothing. No negative remarks from me"
Cons: "They lost my luggage and the crew would not let me go to the restroom."
Cons: "Bags hasn't arrived in Corfu. We came for a wedding and ended up with no dress or anything. Very annoying!"
Pros: "Very fast and nice crew"
Cons: "The landing was a bit shaky and they boarded very late"
Pros: "Aegean airlines is always spot on with service and punctuality!"
Pros: "Great that they boarded families with young children first. We then were bused to the aircraft. Short flight and bags came out quickly."
Pros: "Plenty of room, friendly flight crew, comfortable cabin. It was my 4th flight that day and definitely the best of the 4. One long flight I had that day had poor air circulation...the Aegean flight had air vents that worked!"
Cons: "We arrived in Athens earlier than planned and would have liked to have been able to get on an earlier flight. Aegean would not let us trade to an earlier flight...only way to fly earlier would be to pay full fare again."
Pros: "Nice service on short flight"
Cons: "The plane did not arrive at the terminal. Required going down stairs, riding a bus to the terminal. Baggage was slow."
Pros: "See above."
Cons: "See above."
Pros: "Short flight."
Cons: "Late for no good reason (they said operations which to me read we are just kind of disorganized at the gate), boarding was chaos and they carried out service so slow that only about half the plane got it. Also crew was rude and demanded that I take my headphones off though I could hear them fine and was complying with instructions to raise seat and table as they were mentioning the headphones. Wasn't worth pointing out that and the fact that other ppl had headphones to them as they all seemed miserable to be there anyway. Just complied and was happy it was a short flight. Oh I guess on the positives the plane didn't fall apart midflight and only one wheel broke off on landing (kidding I felt safe)."
Pros: "It takes only 45 minutes or so. I could leave the plane in a short time sitting at the rear. They open both doors, and a bus takes the passengers to the terminal. I could sniff that typical Creten air when arriving: kerozin+ breeze from the air. I love it!"
Cons: "I was less lucky concerning my seat from Athens to Heraklion. I got a B seat, happened to sit next to a rather fat man in row 29. I am not a Twiggy myself, if it means anytning to you. His wife was sitting in front of him, more comfortably. It is a private problem of course, not their fault. Economy is economic."
Pros: "On time and great service"
Cons: "My flight to Athens was forced to make an emergency landing for medical emergency. After we proceeded to Athens from the small island of Portugal, we were already too late to catch the flight from Athens to Mykonos. I went to the AEgean airlines desk to switch the flight to a later flight which they accommodated. He then proceeded to tell me that I must pay an extra €80 for the flight to Mykonos. I told him that I paid a high fair for this ticket and he said yes that's the only reason I'm charging €80. When I checked kayak at that moment the price for the flight that he was switching me to was exactly the same price as what I had paid. He said this was the best that they can do, take it or leave it. I'm very disappointed and feel I'm entitled to reimbursement. Please let me know what I should do i'm very disappointed and feel I'm entitled to reimbursement. Please let me know what I should do"
Pros: "Spacious seats with lots of leg room"
Cons: "Boarding was late both flights and we were delayed"
Cons: "Myself, my husband, and our two young children traveling with my elderly father in law nearly missed our 5:50 AM flight out of Athens due to incompetent staff and a frozen system that was assessing an absurd 50€ PER carry-on bag fee for each of us plus another 50€ for one carry-on tennis racquet bag! Be warned that with Aegean you end up paying an additional 50% or more of the cost of the ticket in "luggage allowance." These are misleading and deceptive business practices. Not to mention how ineffective it is to hold up a flight by making a person run around to various ticket counters to pay the hidden fees. Now that we are leaving the island to London via Athens the airline refuses to connect the two legs of the itinerary despite the fact that they are both on Aegean. The only reason being so they can assess two separate "luggage allowance" fees. We warned guests visiting from abroad prior to traveling to be sure to pay the mysterious "luggage allowance" fee. They did so and yet were told they needed to pay yet another one once they checked-in. Flying Aegean is an infuriating exercise in paying multiple hidden fees, bureaucracy and inefficiency. This is how they say, Welcome to Greece!"
Pros: "There is nothing good to say about this airline other than the plane made it to the destination"
Cons: "45 min on line at the check in counter in Athens. Luggage policy online not clear. Attempted to charge for each bag $60 EUR for each piece. Considered a tennis bag a sports bag and charged me 50 EUR for it. Counter person was unclear on how I can pay for the baggage. The sports bag had to be paid at a different counter at Athens airport. I had to ask for a supervisor because we were at the counter for 30 min and were within 15min of flight departure. Supervisor had to escort us to the gate to make the flight on time. On the return, declined to connect itineraries to get our bags checked through from LXS to ATH to LHR. Declined to charge us one fee per bag. 18 EUR per bag from LXS to ATH and 40 EUR from ATH to LXS per bag totaled over 200 EUR for the family of four for baggage. Inexperienced and rude staff all around. I hope to never have to fly them again."
Cons: "free seat taken by random woman. crying girl near me."
Pros: "The flight was short"
Cons: "The ground crew was extremely disorganized and rude during the boarding process. They were also delayed and failed to communicate timely updates to passengers waiting in the boarding area."
Pros: "Only drinks served. Short flight."
Cons: "No complaints"
Cons: "They charged us 40 euro per suitcase, it is not a budget airline, the ticket price was already skyhigh for a short flight"
Cons: "Aegean canceled my flight the day before and refused to help me book a new flight on a different airline."
Pros: "Arrived quickly and safely."
Cons: "Nothing bad to report was a brief flight."
Pros: "Crew was nice"
Cons: "Everything else was awful. So unorganized."
Pros: "It was nice trip tomorrow I am travelling back, then I conclude full reviews."
Cons: "I bought my ticket more than two weeks ago, yet I was told I was placed on standby because "It's a pretty full flight." No explanation was given to me other than that. When I was finally assigned a seat and was one of the last ones allowed to board, I was assigned a dreaded middle seat! I could understand this treatment had I purchased a ticket at the last minute, or if I had missed my flight, but when I had already paid for a seat more than two weeks earlier? Unacceptable."
Pros: "Flight was delayed, but other than that is was a hassle-free trip. I was happy to have made my 1h15m international connection -- through passport controls and customs without even blinking! maybe I was lucky it is off-season?"
Cons: "Boarding was a bit of mess and lots of pushy people, but welcome to the airport."
Cons: "Ogvifigufifigugjfyvkxmvfyjexjmlfydvpnhztvo vhfjfufvk"
Welcome to the new age of flights!
We hope that soon Sky Express will have the entire airplane fleet refreshed. More new airplanes to fill the gap and expand further direct flights to new airports. Crew acts responsibly and kind, which is even more important at this pandemic period.
I was going to miss my connecting flight with sky Express also and the people in the office said they couldn't help me book another flight for the next day, but that I had to wait until anthens and go their office to help me. Other people on staff were friendly though.
Pros: "Not a lot of anything."
Cons: "Everything. Just a really bad flight I’m general."
Pros: "Never again"
Cons: "I had to pay extra for baggage, I had baggage on the booking, but upon booking it was only for 8 KG, and need to purchase more, The baggage cost was almost equal to the ticket, needs to be addressed on the home page, I pick with baggage and then booked the ticket, needs to show that it is not the same baggage as other flights, comparison is wrong."
Cons: "Only allowed 15kgs even though we had booked for 23 on the way to Santorini. Not sure where this discrepancy occurred but had to pay for extra weight."
Pros: "Crew and flight attendants were highly professional. Arrived early; short boarding time. Airport was clean and easy to navigate. Good places to dine."
Cons: "The web site is difficult to navigate, including the determination of luggage pricing and seat assignments only available at check-in."
Cons: "Three hours of delay for no apparent reason."
Pros: "Fast flight. Nice staff onboard aircraft."
Cons: "The boarding process at Milos airport is a bit slow but I guess that is to be expected in the islands."
Cons: "I have never been treated so horribly by another human as I was by the boarding gate agent. My luggage was a roller board that was approved by the check-in counter to go aboard. Upon boarding the woman refused to let me board stating my bag was too large. I was charged 60 euros."
Cons: "The repeatedly delayed our flight without further information, leaving us in the dark as to what was goin going on, the reason for the delay, and when the expected new time of take off is. Disappointing service. Could have been better handled by sky express staff."
Cons: "Flight delayed with no notice / flight attendant rude , very bad experience"
Cons: "Sent the passengers but not your bags without telling us. Caused a great deal of trouble, time and anxiety as we had another international flight to catch. Would not fly them again."
Cons: "After years of checking in online well before a flight with other airlines an inability to do so for this sky express flight made me nervous that something was wrong or that I would be charged a fee to check in at the airport. Ultimately everything worked out once we arrived at the counter."
Pros: "Delayed 90 min and missed our connection"
Pros: "Quick boarding"
Cons: "It was terribly hot - everyone on the flight was fanning themselves with the emergency instructions and looking miserable. The individual air didn't work either. Felt like I was going to passout."
Cons: "20 min delay Crew doesn’t smile"
Pros: "The cabin crew was professional and helpful"
Cons: "If buying through Kayak, it isn't clear that SkyExpress has severe weight restrictions on luggage. You are allowed a small carry-on, but at the discounted fare, any checked baggage over 8kg is charged at 8 Euros per kg (around $4.25 per lb), which can add up to a large surcharge quickly."
Cons: "Great flight, great people"
Cons: "Long wait and crowded Santorini airport"
Cons: "Paying $600 for the next leg of our flight because of airline delay."
Cons: "My name was listed twice on the iten. Didn’t bord."
Pros: "Once on plane rest was quick"
Pros: "Fast check-in at counter, no line. Was invited to Sky Express lounge prior to boarding. Small plane meant a quick boarding with no issues."
Cons: "Flight was 20 min late."
Pros: "No pros. Will never travel with them again."
Cons: "The flight was an hour late and there was NO air conditioning on the flight. It was 87 degrees on the flight and we spent almost 2 hours in that heat on the plane between the actual flight time and just sitting on the runway for an hour. Nothing was done to accommodate for the heat. I’m 5 months pregnant and felt unsafe. Everyone on the flight was suffering. It was inhumane conditions. I will NEVER fly with this company again."
Pros: "I mean the flight gets you to and from..."
Cons: "Sky charges for every KG over 15kilos unless you have a special ticket. This option is not listed on kayak and the suggest you book thru sky. Problem is NOBODY BOOKS VIA SKY AND THEIR WEBSITE IS GARBAGE. YOU CANT EVEN CHECK IN ONLINE. The result is many rude, dismissive folks charging an extra 100 euros for something you will have no control over."
Pros: "Thankfully no extra fee for baggage, although what constitutes as carry on for another airline, they require you to check."
Cons: "We were very delayed on the way leaving Mykonos and there wasn’t a single notification, update or apology. The plane had no air, was extremely hot and muggy, almost unbearable. On the other end, luggage delivery extremely delayed. Completely incompetent airline and staff. Never again."
Cons: "20 minute delay with nobody at the gate and no communication about why we were leaving late"
Pros: "Good service"
Cons: "I realize we’ve all heard the required announcements a hundred times but, if you are going to bother saying it, please speak more slowly and clearly."
Cons: "Very late and hot. Unorganized."
Pros: "Short flight"
Cons: "The tickets I purchased through Kayak stated we were allotted 23 kilo/bag, the standard for most airlines. We flew Sky Express to Santorini with no issues. It wasn’t until we were boarding to go back to Athens when the attendants for Sky Express told us the limit per bag was only 15 kilo, not 23. I spoke with someone in their management office at the Santorini airport and apparently they have different levels of tickets you can purchase, the highest allows the most amount of baggage weight. I explained to them that we had no issues flying into Santorini and showed them my e-ticket from Kayak that clearly showed 23 kilo/bag limit and they would not honor that. We wound up having to pay over $80 in baggage fees because we were lied to by Kayak. Thank you Kayak."
Pros: "Easy checkin, no issues"
Cons: "Skyexpress is extremely disorganized and the flight was very old. The flight is very small and in a poor condition. The baggage policy is very unreasonable and I had to pay extra even though my kayak confirmation says 23 kg per passenger clearly! I showed the representative and they said to deal with it from the "vendor" I used to book! Very disappointed with sky express!"
Pros: "Nice crew"
Cons: "Ridiculous wait to get a boarding pass--standing and standing in line before they opened the desk. Santorini airport a nightmare. Old plane.... the letters of the airline's name were peeling off the plane. Flight was fine"
Cons: "Trip cancelled due to high winds. I was forced to keep my luggage on the plane for an hour after the cancellation then another hour to get out of baggage claim. Don't take those small planes, fly Aegean or Olympic who have bigger planes and the best pilots."
Pros: "Short time for boarding"
Cons: "I had to pay extra charge due to lack of communication between the KAYAK and the S.A Then the KAYAK blamed me for paying this money even though I emailed them telling what happens exactly. I don't recommend using KAYAK for booking flights again"
Pros: "Flight attendant was nice. Flight time was short."
Cons: "Flight was an hour delayed, I almost missed my ferry connection"
Pros: "It was a very fast fight"
Cons: "No air conditioning on a very hot day"
Cons: "The airline closed the gates 30 minutes prior to boarding and wouldn't let us get in the plane. We missed our flight and had to find another way there. No refunds or credit"
Cons: "I purchased 3 tickets through Hahn Air for a special trip for my daughters. I rechecked reservations before to make sure had everything in place, since I named my daughter Santorini afte the island. The day of the flight, we spent 2 hours waiting in line for this flight. The service was exceptionally slow and they kept letting other passengers who were on another flight ahead of us. When I got to the check-out counter we were told that our flight didn't exist and it was like we were ghosts in the system. Even after showing proof of our e-ticket confirmation, it didn't matter. We had to repurchase new tickets at high prices and wait the whole day at the airport to get to Santorini. My friends who were traveling with us had to go on without us and the expensive hotel I purchased for the trip was a waste. We didn't get off the island until 8 and arrived late in Santorini. The whole experience was a disaster."
Cons: "They charged us 6 euro per kilo for every kilo over the bad weight limit, but our ticket only allowed for a very small bag which we didn't know until we were at the ticket counter and it was too late. No one tried to help us or have any sort of customer service so we ended up paying a lot of money so that we didn't make other passengers wait on us to transfer weight."
Pros: "Flight attendants on the plane"
Cons: "The check in agent was one of the meanest people I have ever met."
Cons: "The ticket explicitely says luggage allowance is 23kg(50 lb). When we arrived to check-in the airline refused to honor it and said allowance is only 15kg. They made everyone pay €3 per each kg "overweight""
Cons: "I did not board my return flight to Athens with Sky Express because the flight never showed up. I had to pay out of pocket for another flight with a different airline to get back to Athens. While I was waiting to hear any updates regarding the flight status, the company provided minimal details about the status of our flight and spoke in a condescending manner to concerned passengers that had flight connections in Athens. I was told my flight would be reimbursed but I have no confidence in this company's management to expect reimbursement. I will warn other customers that this airline can cause great grievances and inconveniences. The company's service was atrocious and frankly unbelievable. If one pays for a plane ticket, one should be provided adequate service in a timely manner. I'm forgiving about delays but the plane never came."
Cons: "Booked the flight with Hahn Air two months in advance to make sure everything went smoothly as it was a special trip for my 12 year old son and I. When we got to the check in counter we were told our reservation could not be found!! Even after I spent over $400USD for our tickets to Santorini. Thankfully, Olympic air had a flight later in the day and we were able to salvage our vacation. I had to spend a lot more money for the new tickets probably because it was last minute. Do not use Hahn Air systems to book your flight-you'll be left in the lurch with added stress and possibly a spoiled vacation."
Pros: "Sole cabin crew was very nice, polite. Seats were relatively comfortable with just enough legroom for a tall person. No food, no entertainment so left as 1-star (not because it was bad, just that it wasn't there for a 50-minute flight)."
Cons: "Unavoidable delay in flight due to air traffic in Santorini was full, so delayed by an hour."
Cons: "If you arrive in Athens on an international flight and are heading to Santorini, you must collect your bags, proceed through customs and then journey to a different area of the airport for domestic check-in. . Hahn's service was exceptionally slow, with only one window. if possible pay for your bags online. I wasn't able to find the option to do so. Airport fee to check 2 average size bags was 70 euro and required us to wait in another line just to make the payment. We gave ourselves 2.5 hours between flights and barely made the boarding for Santorini. Flight is approx 35 minutes. Service was good and seats were comfortable."
Cons: "With Ryanair even if you break your leg during your trip and you’ll need an emergency trip back home they will make you pay a double seat (2 tickets because you have to stretch your broken leg) + 50€ commission on that second ticket. A 3€ for a small plastic water and of course a physical screaming/aggression from their staff while you are on a wheelchair. Thank you. Always a pleasure. You never surprise me."
Cons: "Get more organised. There is no point checking the passports on the plane door when they have already been checked at the gate, especially when people are waiting in the freezing cold to board the plane."
Cons: "Not much was good about this flight. I had to pay an extra €55 because I couldn’t check in online 2 hours prior and had to do it at the airport. The flight itself was a sales pitch with every few moments the flight attendants offering things to sell. I’ll try not to take Ryanair again."
Cons: "Ryanair website did not work properly for check in and I was charge 110euro extra upon arrival at Athens airport - myself and my fiancé are very disappointed. We arrived at the airport 2 hours before our flight and we were told we could not complete our check in process as it was only available online. The flight had delayed 1 hour and we still payed 110 euro. The crew had very rude attitude. This was the first time flying with Ryanair and it was a complete disaster. I believe it is unacceptable to pay for something that it was not my mistake and I except to receive a response from you soon."
Pros: "Most uncomfortable seats I have ever been. The Thames train link seats I took to St Pancras was 10 times better. 49 minutes late departure from Athens and not a single word of apology. The crew onboard was friendly."
Cons: "You figure..maybe say we get some compensation for the delay?"
Cons: "No service. In order to make up the low fare they force you to buy their services-food, lottary, seats- and because they pay less at the airports , they are last on the list for take off and landing."
Pros: "though the plane is small the process of boarding is smooth & efficient"
Cons: "seating is small."
Cons: "All was poor the way your stuff talking in Greece extra charging it's so shame for your company"
Pros: "Getting to my destination safely and getting the heck off their plane!"
Cons: "Trip was Athens - Rome. We had an issue trying to check in online in Greece; it told us to bring our passports to the agent at the airport. We arrived at the airport 2 1/2 hrs before boarding time. After waiting in line the agent told us the check in was closed and we had to pay 55 Euros each JUST TO GET OUR BOARDING PASS. It’s paper with a bar code on it! And we had an issue checking in online. You’re supposed to check in with RyanAir 2 hrs before the plane leaves and we were 4 mins late by the time we waited in line and got to the agent. Nope, still had to pay for paper. Not to mention we had paid extra for priority check in at book. Sure felt like just a cash machine for them. Charge for water too. Awful awful company. I will never fly with them again."
Pros: "Just the Flight crew...They were ok..."
Cons: "They kept saying my suitcase didnot fit the overhead compartment. I saw so many people with the same size bag...that didnot pay. I flew from Rome to Greece, back to Rome and, Lisbon Back And forth. I will think twice next time...When I fly to Europe next year..Flying Ryanair."
Cons: "We arrived at the airport over 90 minutes before our flight and were never warned we’d be charged a hefty fee if we didn’t check in ahead of time. We did try to check in prior, but there was an error in my confirmation code and it didn’t work. They told us we couldn’t get on our flight, then charged us $487 euros to take a different flight and required us to check all our bags! A total scam and they were extremely rude!!"
Pros: "Despite stating on the website a printed boarding pass is required I arrived at the airport with only the boarding pass on my phone and all was good."
Cons: "They put my daughter (under 16) on an exit seat only to tell later she can’t sit there! They randomly selected the seat for her in the first place!!!"
Cons: "Dishonest airline. Never taking it again."
Pros: "On time"
Cons: "Not smooth landing"
Cons: "I absolutely hated this trip. In order to check in i had to have my tickets on my phone. Even though I knew my confirmation number. We were told to go to a terminal to get our ticket printed out. I checked in early online so that was weird. We went to the terminal and couldn't figure out how to print it out. After about 20 minutes we got upset and left the terminal to get help. A guy told us he could print off our tickets 37€ to get a flight ticket printed off. He worked for Ryanair. He said if I pull it up off my phone I could get it with an email. Unfortunately I'm a tourist and don't have signal in that country and the wifi was conveniently not operational. I was to to try a local cafe to use wifi. I went to the cafe used their WiFi and then pulled my ticket online. I brought it to the guy who needed my ticket. I asked to check my luggage on. She said I couldn't because my luggage was broken because on my flight to Athens it came back to me broken. Frustrated I walked off to security in Athens. I went to go to my gate and looked at the ticket. The ticket didn't even have my gate on there. I searched on the board for my flight to come on in English but everything was moving too fast so it took 10 minutes to do. I finally found the gate I needed to go to and left. By this time 1hr and 30 minutes we're expended before I got to even security. I got to security and through my backpack containing my camera equipment onto the scanner taking my laptop out. They kicked the back back saying I had to take all my gear out of the back so they can scan it. ( I mean what's the point of a scanner anyways) they they told me to open up my lenses to see inside.... Like what?! I did that so he could look into my lenses. Then he asked me to open up my laptop so he could see inside the laptop.... Again... Seriously?? You have a scanner. Then they told to take all my hygiene products including my expensive calone I put in my bag that was intended for check luggage and throw it away. Because my luggage was broken and wasn't able to go on the plane I lost about $100 of hygiene products. Let me tell you I also work in Africa.... I can't get hygiene products anymore. We began boarding the plane. The ticket on my phone wasn't able to be scanned and see had to put the number in manually. Then we got to the plane and told us to leave my luggage at the bottom of the stairs to be put into the plane with the checked luggage. My broken luggage that wasn't accepted for check luggage was now checked luggage just without all the important items I needed -_- worst airline and airport ever. Never fly with them."
Cons: "They could have had some kind of entertainment but the price was cheap."
Pros: "it wasnt that turbulent and great staff"
Cons: "The on-line check-in site for Ryanair is terrible. Not at all user friendly. Of course this may be deliberate because if you have to check-in at the airport, they extract a big fee from you."
Pros: "It was on time."
Cons: "A bottle of water is expensive and by the time you pay all the fees, Ryanair is no longer a low cost option."
Pros: "It was a quick flight from Athens to Santorini and it left on time."
Cons: "Didn't think about pre-checking bags. It was expensive. So all liquids were taken and thrown out upon security check. The bags were checked anyway. There were not many people with their carry one on the plane, most ended up being checked."
Pros: "The crew was friendly and the airplane clean."
Cons: "The check in process was ridiculous. The website is too vague and didn't make it clear that your baggage HAD to be paid prior. The system isn't user friendly. I waited in line where my bag was weighed only to find out I had to go to to a different counter to pay for it and then STAND IN LINE AGAIN."
Cons: "As far as I am concerned, Ryan air is a scam, they are not the cheap airline they profess to be after all there bullshit charges and fees they become one of the most expensive ever. For one thing there luggage weight allowance is 3 to 4 kg less than any other airline, plus a $40.00 fee. Then because they didn't email my boarding passes as promised I was fined $50.00 per pass to have then print them (x4). I won't say never but it WILL be a cold day in hell before I ever fly Ryan Air again!!!"
Pros: "I thought the flight crew was welcoming and friendly."
Cons: "I feel this airline tries to add additional fees for everything. Airline charges a rediculous amount per ticket if you don't print out your boarding pass to check-in. I flew with 8 family members and had to pay over $100 because I did not have a paper copy of my ticket. They do not accept online confirmations for non- EU customers and no kiosk to print one...how old school. You are unable to pay for extra baggage or overage fees at the desk where you check-in. You have to leave the line and pay elsewhere and then wait back online. The charge for overage was outrages even if it was over by 1 kg..it was over $12 per kg. By the time you pay for 3 kg over you virtually pay for another baggage fee. As soon as the plane is in the air...the carts are going around for you to by products from their catalog. Collecting as much money from the customer is the first priority....customer service is second. By the time all was said in done I ended up paying more for my flight then I could have with most other airlines. The one thing I learned was to never fly this airline again."
Pros: "Nothing . I wish there was an option for 0 stars"
Cons: "They charged 3 times more on the actual ticket for CHECK-IN at the airport and PRINTING BOARDING PASSES. Sent us to the cashier two times separately to pay for checkin bags and for the boarding passes. When we did not understand the extra round trips to the cashier the agent yelled at us. If you must fly RyanAir -make sure you pay for every thing on line ahead of the tIme and unless you are a back packer do not think you are getting a bargain price."
Cons: "to Whom it may concern. hope all is well, i was so disappointed to be charged 198 euros for the simple reason that I didn't check in and didn't add baggage. I can understand that this is a way to make money out of it but it was too much for it. I was okey about it until I went on the plane and had the cabin crew rushing at me preventing me to stand up to pick my phone from the locker above me for the reason that she's giving instructions... she had a good reason but after she finished it I tried to get up knowing that the flight was delayed for 35 minutes and still she didn't let me stand thought other people behind her where getting up... and she insisted to open my camera bag and get me the phone out of it rather then just giving me the bag, she smiled in a sarcastic way at the end... I asked her to put the camera bag next to my hand bag but she's didn't want to listen and she wanted to put it where she wants... not to mention the very bumpy landing and very fast he was almost run out of the runway, it was scary. I hope you'll read this thought u asked for my opinion Best g"
Pros: "That the airplane functioned correctly"
Cons: "The check in staff at the booth were rude to me and then short with others at baggage check in Athens. I saw the gate check in employee being short to guests as well. the company culture feels negative in my one experience. To compare with another regional carrier who seemed to have it together, Olympus, the Ryanair staff didn't appear to like their jobs. Also, Ryanair charges for seat assignments even when you don't have a preference. And the checked luggage size restriction is the smallest I've ever seen. I pack light but the bag I would have needed to have a free checked bag is tiny. Again, my money will go to Olypus Air the next time I'm in this region."
Pros: "Getting off the plane after we landed."
Cons: "The staff charged me 62 euro for checking in my bag at the gate. Beforehand, I tried to check my bag in at the check in counter and the lady told me that I didn't need to check my nag in because it was within the required size. At the gate, I tried to explain the situation to the women, but they forced me to pay or threatened that I would miss my flight. Because it was their fault for not being consistent with enforcing the rules of Ryanair and a lack of communication on their part, I'm never flying with Ryanair again."
Pros: "Good price, so one can't complain too much."
Cons: "The seats are really uncomfortable and all the drink options have an extra charge thought none look appealing."
Cons: "They make fare look cheap but by time you pay for seat/boarding/check. In etc it's not cheap.... end to end experience check in, boarding and flight crew was miserable... never again"
Cons: "Had to pay 20 euros to get a boarding pass printed because we hadn't had access to a printer and hadn't downloaded the PDF file to our phone. The customer service was terrible, we had to rush to our flight, and the baggage lady gave me back the wrong passport. What a joke. I will never fly this airline again."
Cons: "Comfort: No reclining seats. No seat pocket. the back of the headrest is an eye-sore and it is in-your-face for the entire flight. They have their advertisements there and there' no way to avoid seeing their ads. Boarding: I had priority boarding, but I could see chaos taking place . More importantly, there was a lady with serious mobility issues (she was old, limping and walking slowly) and nobody from the crew even spoke to her or offered to help as she was getting on or off the plane. I had to tell someone from the crew to get a wheelchair for her after she exited the plane. Upselling: disappointed. They even sell you scratch gamble games, they charge for water during the flight. Ticketing: they charge to print your boarding pass at the airport. I usually get a printed boarding pass at the airport, but stuck to just using my phone. Can not believe this experience. What kind of a airline is this?"
Pros: "They are taking 50 euro for only one bag while check in !!!!!!!!! Which is makes my angry ..... I bought the ticket cheap but I'm not statisfy with there service . I felt bad ideas about this company ."
Pros: "It was smooth, operated well and on time!"
Cons: "Airport staff not professional, No customer service, the airline is not customer service oriented. I will never fly Ryanair ever!!!"
Pros: "Tiny airport in Mykonos took about 10 mins to check in and get through security. But must be a MAD house during summer break! There was no food or entertainment but only a 22 minute flight so who cares"
Pros: "The ticket was cheap."
Cons: "We had a RT from Rome to Athens. When we returned we arrived at 11pm with a flight at 6am. I had intended to go to a hotel 0.2 mile away, but when we got there and I found out I had to pay a min $50 fee to the cab to leave the airport, I balked. We considered just waiting it out in the airport; until midnight when they suddenly cleared the airport of all the people waiting for transfers and had everyone wait outside on the sidewalk (no seating or anything). I was in shorts and it was 45F. Sigh. Both going to and coming from Athens boarding was more like a riot. I was told it was because Italians were hot blooded. Whatever. I awaited bloodshed. My mother is 73 and we had asked for assistance with boarding. We waited as people filled the hall, surrounded the podium, and slowly were shoved on board, and still no wheelchair or assistance. We kept being told to calm as the gate closed and the departure time passed. Eventually a very nice man got mom loaded like cargo and it was kind of fun, but I didn't get the impression that the airport or Ryanair were a particularly well oiled machine. As usual, arm + leg for baggage. No free drinks and teh entertainment was a non stop cavalcade of sales from the overhead of everything from perfume to lottery tickets. If I had a long trip in a city and wanted to take a short jump to a Ryanair city with my skivvies in my purse, this is a great airline. It's crappy in every way, but cheap. But, if you want a suitcase or food or a seat that doesn't worry you about it's cleanliness and give you leg cramps for weeks, pony up for the extra."
Cons: "Be prepare for surprised$€£¥! Ryanair wil always find a way to get from you ~4x the cost of you ticket. They will have a charge for everything (check in at the airport=€45, select seats,etc) and you will be told from this at the check-in time. I though I was prepared to avoid all these surprises, but at the boarding time they told to most of the passengers they need to check at least one carry in item because there will be no space. They charge us €65 to check one carry on luggage, even though it complied with carry on dimensions and weight. If this surprise charge of €65 is compare to the €18 cost of the ticket (from ATH to JTR) you will note you will actually pay 4x of the ticket cost."
Pros: "on time, friendly crew, well organized"
Pros: "Crew friendly."
Cons: "The website is impossible. It appeared to process my bag payment only to find out it didn't. Address options for USA don't include my address so it won't process my credit card. Online chat "help" asked me to try several things, none of which worked. Paid for bags at airport for twice the price and told how to avoid it on the return flight by cashier. Of course that method didn't work either. Would not process the Paypal payment either. Hard to believe that all the online issues are not at least somewhat deliberate so they can bill more at the airport."
Cons: "My flight was cancelled due to strikes in Greece. I went to the airport to talk with a rep from RyanAir in person since they charge you to speak to in the phone and they were no help at all. They did not offer any type of rebooking. My initial flight was the following day at 6:15am. The strikes were called off and my flight was reinstated but I was sent an email after I went to sleep so I missed the original flight. I went back to the airport and was refused help to rebook on a new flight because it was my fault that I missed the reinstated flight when I was contacted by email at 10:30pm. I had to book with another airline at a much costlier expense, but they were much more pleasant and accommodating and even moved me to an earlier flight at no charge. i understand the strikes are out of their control but their customer service was terrible."
Cons: "Employee was unprofessional. Yelling telling me to hurry to pay my baggage fees. Ran across and paid. Went back to him as he yelled again saying they didn't charge my check in fee. Had to run back and pay for what they didnt charge me the first time. He was yelling the entire time to hurry because I was going to miss my flight which was their fault for being extremely disorganized. Never again."
Cons: "I asked to have my ticket moved up two days which it was for a flight that wasn't full and was flying out in a hour but instead of using me to fill a seat and use my old ticket to sell they charged me a fee to change the date which was more than I originally paid for the first ticket then I had to pay for baggage wasn't included in my ticket like other airlines do. I was not the only one another guy at the counter was being charged extra for something stupid. He also stated he would not be doing business with Ryan Air again. I also will not recommend them to anyone. My flight was an hour late departing and we never were told why when I asked I was told don't worry about it in a very rude tone by the Flight attendant. During the flight it was more like a sales pitch over and over being asked if we wanted to buy refreshments instead of them being provided like other airlines. They also tried to sell me make up and perfume lastly they bothered us about donating to charities. It was a 1020pm-1120pm flight I would of loved to sleep or relax with it being so late not be hounded for money."
Pros: "The price of the ticket."
Cons: "Everything else. The seats were the smallest I've flown in a very long time. The boarding process was chaos. The flight attendants spent more time trying to sell us perfume than they did providing any type of service, such as a beverage service. In fact, they charged money for beverages (a lot too!), as well as pretty much every other aspect of the flight experience. How does it make any sense to charge you money for checking in for your flight at the airport if you have to visit the check in counter either way? Really crappy airline, I would only fly them or recommend them to someone who is also trying to pinch pennies wherever they can."
Pros: "affordable tickets for a very short flight to mykonos from Athens, I can't comment anything bad as the flight wasn't long enough to develop a proper opinion on the crew and in-flight service"
Cons: "having to check in minimum 2 hours before flight or be charged 45 euros,"
Cons: "It is unspoken that you have to print out your boarding pass at home or RyanAir charges you $45 dollars to print it out. Such a rip off. Plus they charge a fortune for your first bag! Not a cheap airline. NEVER FLY RYANAIR!"
Pros: "The staff was helpful, I was not stressed out about couple of kilos overweight for luggage. On return they checked in my carry on free of charge. Flights were on time, efficient and no unnecesary delays. The overhead speaker was only so loud it would hurt my ears. Thank you!"
Cons: "The overhead speaker painfully loud."
Cons: "Everything. The way you have everything set up online for luggage and in flight is set up to extort us for money. All I did was pay 150$ for luggage that wasn't that heavy and constant hounding to buy stuff in flight. Never using rush air again."
Cons: "Upon arrival to the Ryanair check in booth we were appalled to find that we were assessed absurd penalty fees for not checking in on-line 2 days prior to the flight. We had to pay 58 euros for the penalty and 46 euro for each checked bag. At least 1/2 of the customers on our flight were duped in to paying the same fee. The staff was rude, unapologetic and unconcerned with the disappointment of their customers. This seemed like an intentional scam to turn a 100 euro flight in to a 200+ euro flight. They should be ashamed of their business practices and I will NEVER be flying Ryanair again. Save yourself the headache and fly Aegean Air."