Pros: "Food and drinks!"
Cons: "Nothing, it was great"
Cons: "There is no free beverage service, let alone snacks or meals. Some tickets do not allow you to pre-book a meal and there is no way to buy a hot meal even in a 12-hour flight.leg room is a bit small and carry on restrictions are getting lower all the time."
Pros: "The crew"
Cons: "The kosher food"
Pros: "Crew was amazing—efficient and kind. Loved the seat space"
Cons: "Nothing. All good"
Pros: "The best landing of a commercial aircraft I have ever experienced in my 74 years and in half a century of flying across the globe, took place in arriving at the Madrid airport with this Aegean Airlines flight. I had to ask the airline hostesses the names of the pilot, and they were two pilots flying"
Pros: "Good on business class was amazing and the staff was always ready to help with any questions."
Cons: "Flight was delayed twice and because of that the airplane was not as clean as it should of been"
Pros: "Ground crew and cabin crew were very helpful and efficient"
Pros: "Aegean is a fine airline overall"
Cons: "I had a carry-on bag, no problem on the flight from Madrid to Athens; but on the return trip they weighed the bags of some passengers, and when mine was over the limit -- which, however, was not indicated in the baggage restrictions -- they charged me 60 euros and I had to check it right there."
Pros: "The crew was nice, friendly and helpful."
Cons: "There wasn't an autobus ready to take us from the main terminal in Athens to the plane on the runway."
Cons: "Boarding could have been handled a bit better. We were told our suitcases could not be carried on as they were too big, but we saw other passengers with luggage just as big but they got to carry it on. They didn't charge us for checking the bag which made the issue less irritating."
Pros: "Crew was helpful and polite"
Cons: "Apparently Aegean has stopped offering candy before take off. That's a pity as this was a nice (and presumably low cost) way of differentiating from other Star Alliance airlines. Food was mediocre and there was no in flight entertainment."
Pros: "We didn’t crash."
Cons: "Everything else."
Pros: "Seats and the leg room"
Cons: "Vegetarian food"
Pros: "The food, crew was nice and polite."
Cons: "Didn't have any entertainment"
Cons: "I'm a photographer on a 3 week trip. I have luggage. Unless you take the ferry, there are limited airline options to Cyclades. Aegean really doesn't want you if you have luggage. Felt like I was being scolded. True, I'm trying to be frugal and avoid a big investment in shock-proof luggage and/or checked baggage fees, but as long as it fits under my seat, what's the big deal? I'm sure I easily weigh at least 70 pounds less than the person sitting next to me, so the extra 4 kg in a backpack that I (female) can personally carry shouldn't be an issue. Then, there's no jetway. You leave the gate to board a bus that takes you to a plane on the tarmac where you must climb a rather large flight of metal stairs. Reverse direction, It takes quite some time and a few crew members to assist those with disabilities to deplane. All the time the rest of the passengers are waiting in the bus to get to their connections. Would only ever fly this airline again if it was the only option to get where I want to go."
Cons: "I arrived just before the hour an hour before departure for a 6am flight, which is in line with their 60 minute policy to find the counter closed. I spent another 25 minutes running around the airport trying to find someone to assist including a ticket agent to adjust my flight. Only to be told I couldn't get a flight out until the next day and I had to pay more for my original ticket for it. I contacted customer service and their response was a simple copy and paste of the rules which I was well aware of (apparently I should have really been there 90 mins before and not 60 according to the site). I only booked with the airline because it offered an 8 hour layover in Athens...a chance to see a bonus city. There are plenty of other airlines with more flexible and consistent policies. I have traveled the world on many airlines and have never had an early check in counter close or to have to chase down a representative to get service."
Pros: "The employees were very helpful and friendly. Food was not worse than what one can expect of an airline (about as “good” as a US airline’s, which is not a high standard to beat). The plane seemed recent and clean."
Cons: "The major problem was the lack of detail on their luggage policy. I am sure they can show the text clearly warning me about the fees for bringing a piece of luggage per person, but I missed it. Therefore, they charged me $35 per person for their registered bag. That’s probably how they “beat” their competitors’ prices. If you include the fees in your calculation, this might still be a good option, but make sure that you read the fine print, or be prepared to pay as “extra” what many airlines offer as basic."
Pros: "This flight was great."
Pros: "No surprises. Routine flight."
Pros: "The crew"
Cons: "The changes in gates"
Pros: "We were given a meal"
Cons: "The meal wasn't very good"
Cons: "I did not understand flight attendants in english because of their bad pronunciation and I did not know what their saying all flight."
Cons: "Procedures for handling sick elderly passenger. One crew member should take initiative and deal with sick person and handle calling for a doctor on board ."
Pros: "Very bad"
Cons: "All the team"
Pros: "Friendly staff, clean airplane"
Cons: "No entertainment"
Pros: "I love airlines where you can drink wine with your food."
Cons: "Everything was good."
Pros: "Clean, smooth, on time"
Cons: "Food was not interesting"
Cons: "Apparently when booking a ticket with Aegan one check bag is not included unless indicated at the time of purchase. This was a surprise to me since during the purchase process this was not highlighted. Additionally the boarding process was VERY unorganized . No clear lines people just rushed to board even though specific numbers were annouced."
Pros: "Nothing to like. Do book through kayak or priceline."
Cons: "Everything. Policies to lack of standards, to booking with kayak or price. Pay 25% more not to book this airline and not on kayak or priceline, it's worth the extra cash not to book through these companies of thieves."
Cons: "They charge me on my two flight about 100 euros for my bags that's the worst , never had that and this is my first and last time I used them"
Pros: "Quick smooth and efficient with two exits at landing."
Cons: "I hated that I and 10 ither passengers were told to RUN! i had left London, so my attite was heavy, and here i am running through the airport. It was exhausting. Why should we have to run when the intial connection was 45 mins. Because one plane with the SAME airline is running late and gives us 6 minute's to get to the gate, that should not be any fault of the passengers. Radio the other flight and have them hold. I got an email that the gate changed TWICE. the airline employee did not get that memo at all. So we were raced to the wrong gate even AFTER, I mentioned the gate change. A real frustrating experience all together."
Pros: "Great service nice food comfortable flight"
Cons: "Nothing :))"
Pros: "The flight was great. The staff was nice. Everything was great!"
Pros: "The flight was very good. The crew really hustled to get the refreshments served, despite rough weather."
Cons: "At the ticket counter, there was a very rude woman that gave misleading information. We asked if there was an earlier flight we could take and she said no. Then while waiting for our flight, we realized that was not true. There was one an hour and half before ours. She was very curt and practically threw our passports at us. She must have had a terrible day, month, or year. Aegean tic\kety personnel are usual;ly nice and helpful."
Cons: "I didn't realize that we could of brought on our bags for free."
Pros: "Was ok."
Cons: "Delays due to ground traffic in Mykonos"
Cons: "Not being able to bring coffee purchased 200 feet from the gate on board was irritating"
Cons: "The staff in Athens airport, at the ticket desks, were disinterested, and actually rude. Bad impression."
Pros: "I was surprised about the food, it was exellent."
Cons: "The ticket didnt specify the type of economy class so we had to pay for extra baggage"
Pros: "The flight crew were very friendly and gorgeous!! And short flights!!"
Cons: "The boarding process was a little unorganized."
Pros: "Nothing!!! I wait for 21 hours in the airport for a 45 minutes flight!!!!!!!!!"
Cons: "We lost a day and all the expenses such as tours, hotels, etc. that we payed before and nothing was covered by the airline, we were just offered to get our money back from the flight but they never gave us a solution. Some of the people in AEGEAN airlines were extremely rude and had no empathy for us, it was an awful day!!! because we had no sleep cause we where there at 2 am in the morning cause the flight was at 5:15 and we did that because we wanted to be for the whole day in santorini so you can imagine how frustrating and upset we were, they just gave us a snak for 6.50 Euro and 10 hours later We literalaly had to figth for our Food, We will apriciate if youu can do something about it or get us a refound, we where 3 people: ana Marrufo, Estefani Escoffie and pamela Ramayo"
Pros: "fast and efficient"
Cons: "Plane has propellers so it was shaking"
Cons: "More media or WiFi on board (& not only for flights abroad). Thank you."
Pros: "Easy boarding, on time and nice beverages."
Pros: "Crew was great!! Food was good! On the whole a good flight!"
Cons: "Seats are always an issue. They need to be wider and needs to be legroom."
Pros: "The granola bar was a nice added touch for such a short flight. Crew members were all friendly and helpful."
Cons: "Waited for our connecting flight luggage to arrive to plane."
Cons: "It was delayed and we weren’t informed"
Cons: "Flight was delayed airline lost all of our luggage"
Pros: "Attendants with positive attitude and smiles."
Cons: "Earlier notice when there is a delay occurred, so that we could arrange our time better, with no hurry or longer with some people."
Pros: "Excellent service"
Pros: "Last row has a great recliner!!!"
Pros: "Was an easy boarding. I like that they serve bottled water and not tap water."
Pros: "Very punctual and easy. Very friendly crew."
Cons: "The seats feel small both in width and in leg room. Online check in did not work properly--I got a message that I was put on the stand-by list."
Cons: "My friend and many other passengers were held on standby and made to believe that they themselves had purchased the standby ticket when that simply was false. The staff were unhelpful in managing the situation and although everyone got on in the end it was an unpleasant experience."
Pros: "At least they didn't recharge me for the luggage. Although the baggage check-in person did not like this. Informed me that I had not paid, and when I showed her the paper and pointed to the desk across the terminal, she reluctantly accepted it. Flight landing and takeoff were good."
Cons: "Totally impossible to make over an hour connection time. The airport passport control and security checks were poorly conducted and multiple checks for all the same information. I assume part of this is because Turkey is not part of the EU, but customers should be made aware of this on booking. We got through all the checks and briskly walked "straight" to the gate where we were informed the boarding had closed 4 minutes before. We were sent back to a desk with very poor directions how to get there, where we were informed that we had plenty of time between flights. They allowed 55 minutes and it took us 80 min to arrive at her counter. She accused os of stopping, maybe to go to the bathroom, or get a cup of coffee, of which we had not even hesitated in our jog to the gate. They refused to rebook our ticket and we then had to go, in a very round-about method back through the airport to recover our "lost" luggage because it had been removed from the flight we were supposed to be on. We were not informed that it had been removed. I had to ask if it would be in Heraklion when we arrived and then she said, "oh no, it was taken off the plane when you didn't board". After picking up the luggage, we were to find a travel agency to book a new flight and go through the entire check in process again. I asked if there would be enough time to accomplish this and was told "it should be, if you don't make any stops." After walking back & forth through the entire airport at least 3 times, we ended up with a last minute gate change and apparently was not the only change. There was no control of the loading. Seats were like sitting on stone. I will never willingly use Agean or Olympic or whatever it was, again. This was not inexpensive. Rebooking for this less than 1 hour flight cost me 106 Euros each."
Cons: "Airline lost my checked bag"
Pros: "On time, friendly staff, clean plane, easy boarding and arrival procedures."
Cons: "Check in was a bit confusing. We thought we could pay for our checked bags at the check in window but were told to go to a different window to pay for the bags, then come back through the line again to get our boarding passes. It took more time than we anticipated and was a bit disorganized. It would be nice if you could just go through the line once and pay your baggage check fees when you present them"
Cons: "They were super late and lost our bags."
Pros: "The spaciousness. The brightness of the airplane—not just clean but glowing. The crew was too perfect. Did you clone Stepford wives?"
Cons: "Nothing. No negative remarks from me"
Cons: "Got into the city an hour late. No explanation. Airline is completely disorganized."
Pros: "It was by far the best of all 3 of the flights I had to take to get to Greece."
Cons: "They lost my luggage and the crew would not let me go to the restroom."
Pros: "Great that they boarded families with young children first. We then were bused to the aircraft. Short flight and bags came out quickly."
Pros: "It was short."
Cons: "It was very turbulent."
Pros: "Plenty of room, friendly flight crew, comfortable cabin. It was my 4th flight that day and definitely the best of the 4. One long flight I had that day had poor air circulation...the Aegean flight had air vents that worked!"
Cons: "We arrived in Athens earlier than planned and would have liked to have been able to get on an earlier flight. Aegean would not let us trade to an earlier flight...only way to fly earlier would be to pay full fare again."
Pros: "They give you snacks and drinks!!"
Pros: "Nice service on short flight"
Cons: "The plane did not arrive at the terminal. Required going down stairs, riding a bus to the terminal. Baggage was slow."
Pros: "See above."
Cons: "See above."
Pros: "It was a 50min flight. We boarded 20 -30 mins late, but once everyone was settled , the pilot made up the time. We were all of 5mins late. Crew very nice & very attractive. Also, I came in on an Aegean flight, not Olympic. Maybe plane trouble ? I have no complaints, arrived safely."
Cons: "No announcement of why flight delayed & change of carrier. Also seats very close together , and I'm a small woman. However, good for the pricepoint"
Pros: "It takes only 45 minutes or so. I could leave the plane in a short time sitting at the rear. They open both doors, and a bus takes the passengers to the terminal. I could sniff that typical Creten air when arriving: kerozin+ breeze from the air. I love it!"
Cons: "I was less lucky concerning my seat from Athens to Heraklion. I got a B seat, happened to sit next to a rather fat man in row 29. I am not a Twiggy myself, if it means anytning to you. His wife was sitting in front of him, more comfortably. It is a private problem of course, not their fault. Economy is economic."
Pros: "Flight Attendant outfits were remarkable. And what was so refreshing is they were ALL so polite and efficient. They brought candies pre flight; a beverage & scrumptious packaged croissant"
Cons: "My flight to Athens was forced to make an emergency landing for medical emergency. After we proceeded to Athens from the small island of Portugal, we were already too late to catch the flight from Athens to Mykonos. I went to the AEgean airlines desk to switch the flight to a later flight which they accommodated. He then proceeded to tell me that I must pay an extra €80 for the flight to Mykonos. I told him that I paid a high fair for this ticket and he said yes that's the only reason I'm charging €80. When I checked kayak at that moment the price for the flight that he was switching me to was exactly the same price as what I had paid. He said this was the best that they can do, take it or leave it. I'm very disappointed and feel I'm entitled to reimbursement. Please let me know what I should do i'm very disappointed and feel I'm entitled to reimbursement. Please let me know what I should do"
Pros: "There is nothing good to say about this airline other than the plane made it to the destination"
Cons: "45 min on line at the check in counter in Athens. Luggage policy online not clear. Attempted to charge for each bag $60 EUR for each piece. Considered a tennis bag a sports bag and charged me 50 EUR for it. Counter person was unclear on how I can pay for the baggage. The sports bag had to be paid at a different counter at Athens airport. I had to ask for a supervisor because we were at the counter for 30 min and were within 15min of flight departure. Supervisor had to escort us to the gate to make the flight on time. On the return, declined to connect itineraries to get our bags checked through from LXS to ATH to LHR. Declined to charge us one fee per bag. 18 EUR per bag from LXS to ATH and 40 EUR from ATH to LXS per bag totaled over 200 EUR for the family of four for baggage. Inexperienced and rude staff all around. I hope to never have to fly them again."
Cons: "free seat taken by random woman. crying girl near me."
Pros: "The flight was short"
Cons: "The ground crew was extremely disorganized and rude during the boarding process. They were also delayed and failed to communicate timely updates to passengers waiting in the boarding area."
Pros: "Short and service was good. Was not delayed."
Cons: "I only had an hour and twenty minutes on my layover. Which I though was plenty of time. When I arrived in Athens, everyone was put on one customs line which was over a few hours long. The guys in front of me missed his flight and I only made my flight by cutting the line and running to the gate. Very unprofessional."
Cons: "Waiting for flight all day in Athens airport"
Pros: "Only drinks served. Short flight."
Cons: "No complaints"
Pros: "Nice crew"
Cons: "Seats had no cushion and no leg tokm"
Cons: "Aegean canceled my flight the day before and refused to help me book a new flight on a different airline."
Pros: "Arrived quickly and safely."
Cons: "Nothing bad to report was a brief flight."
Pros: "Crew was nice"
Cons: "Everything else was awful. So unorganized."
Pros: "It was nice trip tomorrow I am travelling back, then I conclude full reviews."
Cons: "I bought my ticket more than two weeks ago, yet I was told I was placed on standby because "It's a pretty full flight." No explanation was given to me other than that. When I was finally assigned a seat and was one of the last ones allowed to board, I was assigned a dreaded middle seat! I could understand this treatment had I purchased a ticket at the last minute, or if I had missed my flight, but when I had already paid for a seat more than two weeks earlier? Unacceptable."
Pros: "Flight was delayed, but other than that is was a hassle-free trip. I was happy to have made my 1h15m international connection -- through passport controls and customs without even blinking! maybe I was lucky it is off-season?"
Cons: "Boarding was a bit of mess and lots of pushy people, but welcome to the airport."
Pros: "Convenient experience. It was a short flight so there isn't much to tell. Overall had a great experience."
Cons: "Ogvifigufifigugjfyvkxmvfyjexjmlfydvpnhztvo vhfjfufvk"
Pros: "From checking up to boarding was perfect. Everything was on time.very smooth landing. Airline staff was well cooperating,"
Cons: "First checking bag was expensive (35$) for solo travelers,"
Pros: "Seat was comfortable. Looked new."
Cons: "I was stranded in Dublin after being rerouted by Lufthansa and they were no help at all"
Pros: "Always polite and accommodating. The seats are very comfortable and roomy. it was a pleasant quick flight"
Pros: "Crew were good"
Cons: "Delayed departure resulting in missed connection. 2 hours in lineup and ‘service’ from Lufthansa. Rebooked through Zürich with overnight there - had to find own hotel as they said all the ones on their list were booked. Will not be using this airline for a long time ( they lost our luggage for 4 da"
Pros: "Amazing crew!"
Cons: "The onboard entertainment were quite outdated selections. The seats are very small for such a long flight."
Cons: "The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism."
Pros: "Lufthansa is very good!"
Cons: "Now I will never buy anything from this site.It is very difficult and impossible to do last minute changes.Next time I will buy from the Airline strait."
Pros: "The red wine was good. The flight was smooth."
Cons: "Unpleasant boarding experience: While my carry-on item was well within the Lufthansa guidelines, the lady in charge of boarding insisted that it was too big and did not allow it in the cabin. I have used the same bag in previous Lufthansa flights without any problem. She sarcastically told me that "I am not Americanaki" - a derogatory expression used by those in Greece who consider the Americans naive."
Pros: "Plane was comfortable, ample, with plenty of room, departed and arrived sharp in time"
Cons: "Boarding process was a mess, no one respected nor enforced priority boarding, they call for business and preferred access boarding and everyone rushed, and the airline agents just started to accept all people"
Pros: "short flight"
Cons: "not much room and no entertainment"
Cons: "Seats and space are just too small."
Pros: "Food was great. The crew was very polite and professional"
Cons: "Great flight"
Pros: "On time. Friendly crew. Great seat with space."
Pros: "I fly transatlantic often, and I've flown Lufthansa several times before. During the flight I was thinking this was literally the best transatlantic flight I've ever had, and if I can make it work with my schedule and cost constraints I'm going to fly Lufthansa every time. I never really had a 'favorite' airline before, but I do now--Lufthansa. I should have captured the economy classes crews names, but it was 414 from Munich to Dulles on 25 May--they were truly outstanding."
Pros: "Air qualtiy, room, cabin attendants, food were all very good."
Cons: "Delay in the arrival/departure of the flight, presumably due to the strike the day before."
Pros: "Friendly crew."
Cons: "Not much room in the seats. Very narrow. Not much space between the rows.Food is mediocre."
Pros: "Flight was fine..."
Cons: "When two passengers got into a brawl over who knows what, it took two hours for the police to come on board and take them off the flight. They should have been removed quickly. Missed connecting flight. Messed my day up big time."
Pros: "Excellent aircraft Very nice crew"
Cons: "Close call as had to go through three passport checks before we could change to other airplane. Lacking signage to tell where to go for lines at Munich airport"
Cons: "Food was completely tasteless - of very questionable quality"
Cons: "Too crowded seats were very close"
Pros: "The flight left almost on time. I was surprised that a meal was served on a two hour flight"
Cons: "It took a long time to get off the plane."
Pros: "My flight was a little under two hours and I loved all of the extra leg room in the exit row. The crew was friendly and pleasant."
Pros: "Service is excellent. On time."
Cons: "HEAVY PASTA DISH."
Pros: "I just love flaying with Lufthansa Airlines"
Cons: "I find that bigger airplanes are more organized than the small ones."
Pros: "Congratulations for your pilot! He gave us the best landing ever! Very smooth and safe landing. One minute we were in the air and the other he was just parking the airplane!"
Pros: "The crew was friendly and efficient. The food was okay (special meal ordered)."
Cons: "The plane was filthy. There was crud packed in every crevice. I wouldn't put stocking feet on the floor. There were also pieces of the plane that were cracked or broken off completely. It was a little unnerving."
Pros: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine,"
Cons: "economy: The chairs were ok but I've had better ones."
Pros: "Roomy seats, excellent service!"
Cons: "Nothing I didn't like!"
Pros: "Timeliness. Service aboard the flight was great"
Cons: "The seats were too close together. Not enough room to move around"
Pros: "Movies were good"
Cons: "Seats were not comfortable. Service was not good. Rude staff. Horrible experience."
Pros: "I like boarding with the two kids were a breeze they put us in the plane quickly and had no issues there."
Cons: "The staff was rude, not all of the just some of the ladies working that flight were rude to us and others in the plane."
Pros: "Great crew. Very comfortable flight, good food. On schedule"
Pros: "The crew were amazing!"
Cons: "I had to pay extra for "out of sequence" booking as I wasn't able to catch the flight out of Manchester to Athens. so i booked a different flight the next day to a different airline. Lufthansa canceled my booking as I didn't take my outbound flight, when they found the booking, they asked me to pay extra. Such a waste of money! Although, the crew on the plane were really good!"
Pros: "Gate and flight crew were polite and attentive. As I could not check in online, I asked for an aisle seat at gate and crew did all they could to provide one. The flight was easy. Everyone in the flight crew offered their assistance before I asked and they did with a smile. Seat was comfortable and I didn't ask for upgrade. I paid for extra room on outbound flight only to sit in the most cramped seat ever. And on this flight I didn't bother paying for extra room and was pleasantly surprised I wasn't sardined. Very nice Lufthansa! The pilot made minimal interruptions and said only important stuff. No unnecessary pleasantries. Thank you!"
Pros: "REQUESTED FOOD WAS NOT AVAILABLE AND STAFF WAS RUDE"
Pros: "The caring of the air hostesses"
Cons: "The space was very limited"
Cons: "The kids were allocated away from their mothrr"
Pros: "Bathrooms were clean, seats comfortable, staff helpful"
Cons: "Food was mediocre. An upcharge for a better meal would have been appreciated. Flight from Greece delayed, but again, staff was helpful."
Pros: "3 hour flight. Met my expectations. Boarding was easy and friendly crew.Athens airport was quite easy and comfrtable."
Cons: "Breakfast egg was rubbery. Small overhead space"
Pros: "The flight attendance were nice."
Cons: "One of worst EU to US flights ever. Food was Ick, entertainment?? (even if you paid for the premium the choices were bad)."
Pros: "Due to unforeseen circumstances, I needed assistance to the boarding gate. The attendants were very helpful and courteous."
Cons: "They scheduled our connection flight from Munich to Dulles Wash DC to close to our arrival. For example, the flight from Athens landed just four minutes before boarding started for our connection and we had to go through German customs. Luckily for us there were many passengers on the Athens flight that were also going on Dulles flight the airline waited for the passengers. This scheduling issue caused unnecessary stress that could have been avoided."
Pros: "Safety. Great entertainment! The food was good!"
Pros: "Entertainment choices, flight crew, terrific seats"
Cons: "Think boarding process would be so much smoother if you went from the rear of the plane to the front."
Cons: "Tight quarters for long trip"
My flight has been cancelled and I haven’t been informed of it.
We have to wait more for cheking the luggage, not two hours before, just one hour and a half. The flight was on time
+ the crew was great + clean airplane - we had priority boarding and there was no call for priority boarding - we had a fast lane (received in the email the info, but not showing on the boarding card) and it was complicated to manage to use it in the MRS airport. The security line was immense and there was no sign whatsoever informing us about Fast Lane, but we found it and had to find the email confirming we had special attention offered by Kayak in the airport of Marseille, etc.
flight impossible to reach cause of deficiency of yours "services"
Vol retardé et aucune informations
Nous avons payé un supplément bagage en réservant avec kayak. Nous avions donc une valise cabine. Finalement un supplément de 50€ nous a été demandé ! Et nous avons dû mettre des masques. On espère qu’au retour ça ne se passera pas de la même manière …
Funny crew with a great sense of humor.
IT WAS CANCELLED AND THE AIRLINE DIDN'T TELL ME, AND KIWI TOLD ME 10 MINUTES AFTER IT WAS SUPOSED TO TAKE OFF. AND DIDN'T HAVE ANY FLIGHT PROVIDED BY VOLOTEA NOR KIWI, I HAD TO BUY MY OWN AGAIN
We had to wait 1h to register the luggage, then the flight was delayed and arrived 1h15 later than expected
I paid extra money at the Barcelona airport to register and get my boarding pass ! I’ve already register 2 days before but didn’t get my boarding pass by email ! Unacceptable
We had pay 50 euros taxe bagage to aéroport and we have already pay with kayak option bagage cabine It is not normal Bad service of kayak
Pros: "Crew was great"
Cons: "Boarding was horrible, Santorini’s airport was horrible, the flight was delayed, no one knew what was going on, there is no organization with boarding it was a mess"
Pros: "The crew did a fanstastic job!"
Cons: "The seats werent the best and my seat didnt have a window."
Cons: "We did not arrive on time to the flight because our conection delayed and the airfligt company did nothing to help us."
Cons: "Beware of checked baggage, the costs are astronomic (around 60 usd per bag)"
Cons: "Very high baggage and other fees that are not publicized. Web site just says checked bags start at 15 euro, actual price was over 50 euro."
Cons: "The return flight was very turbulent, but mostly close to take off and landing."
Pros: "The only saving grace to this whole experience was the woman at the check in counter who was friendly and made small talk while checking our bags."
Cons: "Honestly, I would consider myself well travelled but after this flight I wanted to rule out air travel from our future plans. The take off was bumpy, fast and uncomfortable. Handling the turbulence was unbearable and I had a full blown panic attack on the flight. I couldn't understand a word of the English announcements each time we hit turbulence. I felt unbearably sick but couldn't bring myself to get out of my seat. There was no food, no entertainment, and definitely no entertainment. I hope to never fly Volotea again."
Cons: "To check a bag is about $75 if you do it at airport. We witnessed a number of people who had done carry on from Athens to Santorini not be able to do carry on back. It's a scam on the Island. The bin in which you have to fit your bag is smaller on Santorini."
Pros: "Not much cheap airline that get you to book a cheap fare then over charge you on everything else. Surprised these crooks don't charge for air. If you are flying business with no luggage it's ok."
Cons: "Way we boarded a b all together sucked. Why have 2 groups when its first come first in. Wait in airport no seats then stand in a hot bus move to a hot plane and pay 2.50 for water long after flight started . Waters should be given as soon as you sit down in such conditions"
Pros: "Organization in boarding the plane"
Cons: "When i read the baggage rate, its only 20 euro, when i got there its 40 euro the lady told me its cheaper on line cuz i was there 6 hours early. I didnt know that i have to buy the baggage ahead of time. It would be nice if its highlighted in red when i bought the tix. Also i had to pay extra 30 euro bec i didnt chk in on line, seriously? What is the point of having a chk un counter? Also i was told to come back 2 hours before my flight . As i said i was there 6 hours eatly, when i came back the chk in on line is already closed. Im sure its a common problem , a lot if ppl paid extra and were complaining, they could have told us or have a sign there. Dont u think 30 euro is a lot to pay for not chking in? Is it only in europe? Its better when we book that ppl shld be warn of the pronlem, i paid extra 210 euro bec there are 3 of us plus the internet there suck at the airport , if you get in on the internet in 2 mins you are out or cant get in gor hours"
Cons: "I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation."
Cons: "Worst airline I've ever experienced, avoid at all costs"
Cons: "Missed our connection they did not accommodate at all Wanted to sell us another flight the next day My brother made the flight and him and his girlfriend had to pay 140 euros for carry on and boarding pass THEIR LOW PRICES ARE A SCAM BAIT SND SWITCH"
Pros: "A flight es eventually arranged"
Cons: "There was zero communication from Volotea over 12 hours of being stuck when a flight was delayed. For a long time I thought the flight was cancelled. Now that I am trying to seek compensation via EU guidelines they are similarly evasive and not helpful."
Pros: "Helpful and smiling staff , seats have good leg room , time of departure was accurate"
Cons: "No food or entertainment"
Cons: "Due to delays we missed our flight. I emailed and got no response. Tried calling. Office was closed on Saturday. Went to their desk and no one was there. I would like to be reimbursed. I had to then pay for two tickets on Aegean Airline totalling $400.00"
Pros: "Excellent price and route. Very friendly crew. I didn't need much for a 2hr flight. Met all my expectations."
Cons: "Waited to board for 1 hour- no seat assignments- price to pay for checked baggage increases by the hour as your departure nears. The price for a checked bag was €42 at 10am and when I checked again at 11:30am, price was €55!"
Cons: "There was no airline or flight by his name ."
Pros: "Seats were OK and overhead storage was good."
Cons: "Flight was delayed 45 min without explanation."
Cons: "The Volotea website was very poorly run and thus, we accidentally booked the flight on the wrong date, due to the way the calendar was loaded on the site. We entered the correct date, but somehow we still received flights for 5 days after the date we needed. We tried to change them at the airport, and after being sent to 2 different ticket counters, we ended up paying an additional $420 to get the flights we needed. Therefore, each flight from Athens to Mykonos was over $400 each. It was ridiculous and I will NEVER fly this airline again."
Pros: "Too short of a flight for food and entertainment! Smooth flight. No complaints"
Cons: "The next flight they had to my destination was 3 DAYS later. Therefore, I had to purchase another three tickets with a different carrier and got NO credit for the missed fight with Volotea. BAD Business."
Pros: "We printed the boarding passes a week prior and we were ready to go! However Volotea emailed us 24 hours prior to tell us some information had changed and we had new boarding passes. We were worried that we had to pay extra as we were already traveling and could not print the new boarding passes. It was no problem! We downloaded the app and the crew just scanned the app boarding passes. It was a huge relief."
Pros: "Nothing, flight was cancelled 6 months ago and I still have not received my refund."
Cons: "Flight was cancelled 6 months ago and I still have not received my refund."
Pros: "The cabin crew don't know their job and don't care about security! They separate my husband and I from our children. They changed our seats, because they 2 people previous to us were too elder to seat at emergency exit. So we got stuck seating at emergency exit and away from our children! Who will put the emergency mask on my children now in case of emergency Volotea airline ?! Learn your job as flight attendant!"
Pros: "price was great for our flight, otherwise it was like any other flight, nice attendants, nice clean plane, on time"
Cons: "Was delayed and had to cancel flight and book a different airline"
Pros: "on time inexpensive and nice flight attendants"
Cons: "attendant in the check in was horrible. not nice, rood, when we tried to ask questions at the end told us "bye" and called next. prices are high for luggage check in, the standard size of the hand luggage is very small and not fair. plain was very very old. overall, bad experience."
Pros: "Simplicity and no headache."
Cons: "A poor todler who was crying because his ears were hurting. Flight attendant did everything she could."
Pros: "The flight was so smooth I forgot I was on a plane. Great landing, too."
Pros: "Nothing to be honest."
Cons: "When we checked in my bag was 21 kg and she gave me trouble with that even though we had to pay extra for the bag in the first place. And then since it was a backpack we had to take it to a different location to drop it off for check-in. She also wasn't too friendly either. The flight was an hour and a half delayed. In fact each time I have flown with volotea the airplane hasn't been on time and hasn't even taken off by the time the flight was scheduled to land! The seats were close and the ride was not comfortable. I absolutely will not be using this airline again and certainly would not recommend it to anyone."
Cons: "We arrived at the airport two hours before the flight and were told we had to pay 30 euro/person (120 euro total) for boarding passes. Really?!? We had been checked in, but hadn't printed the boarding passes. They told us that they had just closed the opportunity to do this for free at the airport & we now had to pay the exorbitant fee or no boarding passes and no getting on the plane. No other way around it. It just felt like yet another ridiculous excuse to suck more money out of passengers. Just like the banks...a fee here, a free there will add to the profit bottom line without providing any additional value for the customer. Buyer beware!"
Pros: "Nothing much."
Cons: "Left us standing for a huge time in front of customs and arrived late to boarding gate. Ridiculous.y small measurement boxes for carry on luggage which would not hold standard carry on bags. This dispute the plane having full sized overhead bins that easily accommodated the bags. Forced us to pay $60 a bag under the pretext that the bags would have to be ch caked. But they didn't, we just carried them on and there was plenty of room. They were rude and unreasonable and let lots of people through without the charges after they simply removed items from their bags and carried them a few feet before putting them back. It was just a shake down."
Pros: "Our family of 4 flew Bordeaux to Split; 3 of 4 bags arrived as scheduled. Volotea DID find and deliver the lost bag on the 7th day. So all was happy in the end."
Cons: "The flight was delayed , no communication, no bus arrived at the gate to take us to the plane , no communication , no boarding process whatsoever , no communication , no apology offered , no in flight catering offered free or for purchase , a complete joke of a flight , my worst ever and I have flown all around the world including both poles !"
Crew was good , flight comfortable. Sittings were apart ( I think that when ticket price is above a certain amount a sit choosing phase is a must , since the price was not so low )
Pros: "Competent crew"
Cons: "Very late"
Pros: "The check in was very good and there were people about to ask if you needed help"
Pros: "Space in plane"
Cons: "Departure on time as had connecting flight"
Pros: "The crew on the plane handled the difficulties of a passenger well."
Cons: "The repeated delays and mix up with seats which then led to an irate passenger who made ALL of us miserable. She was moved next to my daughters and took her anger out on them by yelling and demanding things most of the flight."
Pros: "Nothing, the most horrible airline with rude crew and unpredictable."
Cons: "At least be courteaous when your flight is delayed 3 hours"
Pros: "The crew were great and for the price reasonable value"
Cons: "As it is a budget flight you get what you pay for. The seats are never that comfortable for the whole journey."
Pros: "My trip with Easy Jet was very good and the flight crew did very well."
Cons: "I missed the flight from Vancouver to London and had to purchase a ticket from Air Canada in order to carry on with my trip. The rest of the flight went well."
Pros: "Staff were great (as always) with Easyjet."
Cons: "Flight was diverted to Athens due to heavy winds. Quite common with Mykonos apparently. Was a bit of a mess when we landed in Athens...left hand didn’t know what the right was doing."
Cons: "Arrived late, I lost my connection, costing lots of money"
Pros: "Staff were friendly."
Cons: "My flight was delayed which meant I was over an hour late for my connecting travel. Delay kept increasing as I was waiting at Luton airport."
Cons: "We were charged 47 euro for checking in bag"
Pros: "Absolutely nothjng"
Cons: "They overbooked the flight The airport in greeece wouldntntake our cards The airline wouldn’t take our cards for food The children over running the entire flight Sitting on the plane for 2 hours before taking off The level of slow and stupidity with the flight attendants was quite impressive"
Pros: "Efficient, friendly crew, excellent announcements from the flight deck"
Pros: "Easy checking in"
Cons: "Delays of 1.5hrs, slow food service onboard. Uncomfortable seats Typical easy jet"
Pros: "Everything waa straightforward. No major issues."
Cons: "Our seats did not recline. In addition, the gate to board at the Amsterdam airport would benefit from more chairs as everyone was waiting in a line for some time while waiting to board."
Cons: "Just because I had my Cary on and a small purse I had to pay 47€ ... unacceptable"
Cons: "Cost way to much for checking a bag"
Cons: "I got much less than what i paid for. Never fly this airline again/"
Pros: "Comfortable. Large plane"
Cons: "I was not allowed my hand luggage on in the cabin on the trip down or return as was told the cabin was full. That is would go in the hold but it would be first off. So many people came on after me with much larger hand luggage! Also my bag was last into baggage reclaim both times"
Pros: "Arrived on time"
Cons: "Boarding was slow Seat was very uncomfortable, it is like they discriminate against tall people, leg space gets less and less by the year"
Pros: "Had a good flight that was on time, can't complain."
Cons: "Delayed over an hour, no hand wash in the lavatory"
Cons: "Dealing with being overweight Seating was a bit tight"
Pros: "Not much. Bus in the sky. Kept in air by extra fees."
Cons: "Bag fee and over weight cost us 180Euros. Then at gate was told we had to check our two carry ons, that cost another 120Euros. Not even kidding. Tickets for wife and I were only 65 Euros."
Cons: "I booked a front row seat as I had to get another flight and thought I would be able to get off the plane quickly. This was not to be as I got on the plane and had to put my bag back in an overhead locker in row 10. I was not impressed. When I eventually got off the plane I realised that some people had 3 carry on bags. 2 wheelie bags and a big rucksack. How can that be allowed. I did catch my flight but was not impressed with the baggage storage. the air crew were not helpful either."
Pros: "The captain was nice and kept us up to date."
Cons: "The guy at boarding was rude. The plane was delayed by 80mins, where we just sat on the tarmac."
Pros: "Boarding was fast and easy. I was directed towards the rear if the plane so I didn't have to walk town the entire plane. I was offered to check my hand luggage in the hold for free"
Cons: "Due to a late arrival in Mykonos by Eastjet caused me to miss my next Easyjetflight to Berlin. This left me stranded in Gatwick for 24 hours and I had to pay a fare increase on top of it! That's total BS! I had to stand in line at customer service for over 45 mins only to be told that there was nothing they could do. Gatwick is freezing cold and I was forced to put on many layers of my clothes just to prevent freezing. It was suggested that I get a hotel room. I was on a tight budget and couldn't afford a hotel, so I was forced to sleep in the terminal. I had a hotel reservation in Berlin for the night that I slept in the airport and lost a day and a half of mt vacation that I can't recover. All in all it cost me an additional 70 euros to re-book as well as $150 for my hotel room and 20 euros on cheap airport food. Im really pissed!"
Pros: "The staff assisting with luggage were very helpful. We left late but made up time in the air. Kind staff."
Pros: "I enjoyed the Hummus and Falaffel wrap. Additionally the personal appearance and attitude of the flight attendants were great."
Cons: "Checking in for an EasyJet flight is always challenging because I travel predominantly on Delta(Sky Team) or American Airlines(One World) and I am Diamond Medallion or Executive Platinum respectively. I am allowed 3 bags at 70 lbs, however I am aware that most European Airlines only allow 23 kilos. EasyJet has lowered their allowance to 20 kilos causing me to have to repack in th middle of check in and move items over to my carry on. It is just a big headache and really puts a damper on the travel mood especially for the price of the tickets. Additionally the seats did not recline."
Pros: "The food and drinks they serve are very good The attendants were friendly Lots of leg room I paid extra Seats can’t recline so you don’t have some jerk leaning back on you"
Cons: "I hate the boarding I paid extra for easy plus but it was a free for all. They called for people with speedy boarding and the animals charged the gate. No organization whatsoever. Then they made us wait a half an hour on the jet bridge. They were late"
Pros: "I liked the atmosphere on this plane. It was festive and comfortable. The people on the plane were moving around and talking to friends. Inexpensive to fly from Paris to Mykonos. Boarding was quick. Checked three bags for 12 euros! Wish the states could be that friendly instead of charging $25/bag! I have no complaints whatsoever about this flight!"
Cons: "There was nothing I didn't like about this flight."
Pros: "Punctuality, service and how easy is to check in through the app"
Cons: "Everything went pretty well"
Pros: "great staff"
Cons: "their 20 kilos per checked in bag was a rip off. Cheap way to inconvenience passengers."
Pros: "Bag drop very quick. Service friendly and efficient ."
Cons: "A lot of speedy boarders so almost defeated the object of prebooking but still better than not having speedy boarding."
Pros: "Days were comfortable and crew was pleasant."
Cons: "The airport in Dubrovnik is sheer chaos! The Easy Jet people were pleasant and helpful. It would have been nice to have limited free drinks."
Cons: "Every thing"
Cons: "Really slow and chaotic boarding. Bad cabin crew"
Cons: "The airport staff clueless. The flight attendents were terrible, one guy wouldn't stop talking about himself and how great he was. the plane was cramped and smelled."
Pros: "Cheap and fast flight."
Cons: "No check in luggage is included and they don't tell you that when you're ordering tickets for a connecting flight. If you don't order check in luggage when purchasing the tickets they will charge you double the rate at the counter. Ripoff!"
Pros: "The crew"
Cons: "The delay, the boarding, the mess in the gate"
Pros: "All of it"
Pros: "not much. that flight is cheap."
Cons: "When we arrived at the check-in counter we checked in together with my husband. I told the check-in counter personnel that we would like to sit together. My husband was put in seat 1F and I was put in 2F. We didn't look at the boarding passes until we reached the plane and saw this. The row where my husband sat was empty (row 1) so I don't know why i was put on row 2 when we could have sat together on row 1. This is very bizarre. Furthermore I had to walk half way down the aisle to put my suitcase because all the overhead lockers were full. The flight attendant who was overseeing all this was very rude and kept telling me that I need to walk all the way down to find a space to store the luggage. She could have offered to have a look with me and try to squeeze it somewhere closer than half way down the plane."
Pros: "Seats comfortable and good leg room."
Cons: "Took a lunchtime flight. There is a fairly extensive list of food in their in-flight magazine, including meal deals and hot/cold andwiches. However, if you have a seat towards the back the likelihood is they will run out of sandwiches and hot food before they reach you - as they did with me! Crew not very sympathetic. So you might want to buy something before you board."
Pros: "The Easy Jet staff was great and very upbeat. It felt like they were actually excited to be doing their job, unlike some other airlines. The plane was very comfortable and the flight was smooth."
Cons: "This is the only airline that counts the handbag as one piece of carry-on. Since I had my handbag and one piece of carry-on luggage (size and weight as required), I had to pay €60 to take my luggage in cargo, not even in the cabin. I'm very disappointed I paid for the luggage more than I paid for the airfare"
Cons: "Flight was over an hour delayed with inefficient system to manage passengers in temp terminal"