Cancelled my first flight and played games with my second flight. No accommodations were made and customer service couldn’t be reached after the first flight was cancelled.
Cons: "I didn't appreciate how especially now during the pandemic, there were quite a few people who once they got on the plane were not wearing a face mask at all, or were not wearing it properly. The flight attendants did not enforce. Pretty unsettling that they seemed to not care."
Cons: "Our flight/plane had to turn around after we were already well on our way to our destination. We returned to point of origin airport, de-boarded, re-boarded a different plane, eventually made it. We could have just as easily carried on to our original destination! Instead of turning back!"
Pros: "Boarding and take off was on time"
Cons: "Everything honestly. The clarity of communication was absolutely terrible. We were strung along for 6 hours about a delay they knew was not going to be short. They led us to believe it would be a few hours even though they knew the had no crew to fly the inbound flight. Boarding process was amateur."
Pros: "Crew amazing but seat definitely no room.. my first time flying overall ok"
Cons: "Wider seats"
Pros: "Crew was nice, polite, helpful. Flights were on time. Food and entertainment are not offered/not part of this flight but NA was not an option for rating."
Cons: "Typical Spirit stuff - trays are small, not the best seats."
Cons: "We arrived at the airport an hour early and due to kiosk issues they said they would call and tell them to wait! Along with five other passengers we had to get through TSA. After running to the terminal gate and getting there at 7:20 our flight left at 7:27. No one called over the intercom for our names and the attendant at the front was so rude! I’m never flying spirit again!! This was a horrible experience and it sucked because it was 5 other people going through what we experienced"
Pros: "Awesome flight price! Crew was very kind. Seats are spacious. Trip was on time."
Cons: "The only thing to be careful about is paying for luggage (checked suitcases and carry on) in advance and watch weight limits."
Pros: "Quick flight that’s it"
Cons: "We came 2 h before boarding time, we stayed in first line to just get in then second line to have a boarding pass. We could not get the boarding passes so we have to stay in the 3 rd line to see the agent.. it took 1h 15 min just to get the boring passes !!! Then 40 lb only for 50$ it’s rediculous!!! Carry on 55$ !! Seats not reclining!! We almost missed out flight !! I hate Spirit airlines!! They are not cheap but service is poor and very cheap!! Even airplanes are made cheap .. but it’s quick flight into some destinations and customers just force to take it"
Pros: "Not that many passengers so many of us got our own row! All the extra fees though? Just fly on a nicer airline, cost ends up being the same with better service."
Cons: "Crew was loud and ubnoxious while we waited to board. On the unprofessional side. Flight attendants were going on about their social lives and my kids didn’t need to hear all that adult stuff. Fees?! Oh smack. Get ready! Take lots of extra $$"
Cons: "I spent a lot of of $$ to get to Cancun and I imagine your company is making a lot of $$ charging what they do for anything!! The most uncomfortable seating I have EVER experienced!"
Pros: "the buzz ball on the flight was the only good thing about the whole experience"
Cons: "completely destroyed all of my luggage by somehow breaking the hot sauce in my bag that was so carefully packaged that a 400 pound man must have been jumping up and down on top of for them to break it the way that they did. also i had to correct a tag on my bag that they put on that would of sent it to a completely different town. not that any of my clothes are salvageable now anyways. but the complete lack of remorse and or apology for such an obvious mistake is appalling. the whole airline should be ashamed of the employees i encountered on this trip."
Pros: "The boarding and the service"
Cons: "Cheap hard seats no recliner"
Pros: "Price was great! Love that they changed their luggage policy and you can now have one small bag for free."
Cons: "Flight was delayed 40 minutes from BOS to ACY and 20 min from ACY to BOS. Not worth buying food on board for short flights..too expensive."
Pros: "The crew on board was awesome!!!!"
Cons: "Our flight was overbooked because the original plane was grounded so we were kicked off the flight with no advance notice. We were told when we went to check in at the airport that the next available flight was Tuesday. Our original flight was Saturday. It wasn't until my husband demanded to speak to a manager and with much debate to the manager that we got a flight the next morning. Although they had to fly us into Tampa instead of Orlando. Doubtful we will be flying Spirit again."
Pros: "The price was half of what larger airlines were charging, but glad I didn't have my usual one checked bag on this flight."
Cons: "Baggage fees for a carry on were ridiculous. $57 for a regular carry on to store in the overhead bin. With gas prices falling to record lows, why do airlines still charge these additional fees? Oh, I guess we're used to paying them, so let's not stop now. For my carry on to fly with me, it cost about 20% of the total fare. The percentage of total fare price would be much higher, but my particular flight was $259. If I had flown into Ft Lauderdale instead of Ft Myers, the fare would have been $103, making the baggage fee over 50% of the total cost...this should be looked into."
Pros: "Great price easy flight"
Cons: "Flight was delayed. No communication was sent."
Cons: "Told agents that my wife is Russian, but is a permanent resident, so they told me to put the resident card number on her reservation, but did not mention anything about her Russian passport being needed. So once we discovered that we needed my wife's passport, I contacted Uber to pick me up. take me home, so I could get her passport, but, since her reservation was in her married name, the agent had to redo her reservation to her maiden name and we missed our flight. Also, since I had already checked in with one bag, the bag made the flight without us, as it was not in the Houston airport."
Cons: "Iam a lot disappoint that I wanted to bring my dog with me, and they told me that there was no room. And to my surprise the airplane was almost empty. I feel discriminated against I will file a complain with the better business burough."
Pros: "I was checking 30 mins prior but lines were taking too long and I missed my flight"
Cons: "I missed my flight and the customer service is horrible"
Pros: "Crew was friendly, smooth flight, on time"
Cons: "I had to pay $65 for a suitcase carry on at the gate. Had to purchase food/soft drinks if i wanted a drink. No power charger. No music or entertainment"
Pros: "The flight cost was inexpensive. Takeoff and landing on time was a plus."
Cons: "The need to pay for EVERYTHING, bag (55$-yikes!), food (no offered, but need to pay of it if it is), drinks including water! The seating is small and lacks any type of padding. I am small frame (5'5" and 130#) and had difficulty maneuvering."
Pros: "Boarding was efficient"
Cons: "The planes were alarmingly old. They were not comfortable and while I'm sure they do safety checks, there was so much flexing, rattling, and groaning that it did not feel safe. On our way out of the country - they did not have pens to fill out the customs forms, and told us that if we made a mistake we were out of luck because they didn't have extras. It should be more clear (before purchase) that the price for any bag (even a carry on) is so high - it raises the price of the ticket $100 which is significant On arrival in US they NEVER told us what carousel our bags were on, it was not posted, even on the carousel... it took us forever to find them"
Pros: "$50 to check a bag is a bit much !!!! Tried to check it online but it was Impossible so I had to check it at the airport! AND the flight was delayed 45 minutes and signs were reading "On Time". Big disappointment !!"
Cons: "See abpve"
Cons: "Flight was to leave at 4:52 delayed to 6:35 that was no problem I still showed up early in case the flight left as scheduled. At 1:30 I went to check in prepaid bag and the women put on tag and he told her could only check-in a bag 4 hrs before a flight. You can debate I was 4 hours before the original flight. I waited in the lobby for an hour and went bag at 2:35 mentioned what happen and the guy told the women helping me after giving me a dirty look he would do me a favor and let me check-in. Then I went thru security to the gate. Just don't get it and why it's my fault. Thought was totally unnecessary guess he had a bad day. Lol. Ok I vented."
Cons: "I was charged $62 because my son was not allowed to take his skateboard on the plane. Also, I think $55 for a carry on is criminal."
Cons: "After having my mother in-law wait at the airport a few hours they cancelled the flight. I heard bad things about Spirit but figured we would give it a try because Atlantic City is convenient. Not worth it when you don't get to your destination until the next day (hopefully)!"
Cons: "I Didn't like the fact that their online checkin program was a complete disaster. I spent near 2 hours trying to check in and get my boarding pass. During this time I also made three telephone call to their help line which generated no help. I was surprised and disappointed by how little weight wise the checked in baggage was and horrified by the cots of carry one. While the upfront cost of the flight looked good..by the time I had paid for baggage and carry one I would have been better off with another airline My advise to all 'NEVER FLY SPIRIT AIRLINES'"
Cons: "To start, I booked a hotel room close to the airport and upon my arrival at eight thirty in the evening I explained to the reception that I would need a shuttle at 5.15 in the morning..she then told me the shuttle didn't start till eight , so anyway I get a cab and arrive at 6 and as I approached the counter to get my boarding pass the lady blurted out with joy you're late and we have to rebook you. I said my flight was leaving at 6:30 she responded with a smile and pointed to a sight 45 minute before flight sight in required.. so a200 ticket ended up coating me double and I had to Waite in the airport 5 hours and go to Fort Lauderdale and wait there for another 4 hours.. I will never spend a dime on spirit again.. one bag 50 dollars , greedy,rudeness,just all around uglyou!!"
Cons: "Reservation was canceled due to airline not having proof I boarded departing flight. So I'm forced to book rental car and hotel and depart another airport to make it back home on time."
Pros: "Leaving orlando to Atlantic city was smooth! Great flight nice and easy"
Cons: "Leaving Atlantic city to Orlando was horriable and left me and my girlfriend unhappy.. Showed up 50min- an hour before flight waiting in line with only 2 people checking in flights being next in line after waiting 20-25 min to go to the fest with now only 25 min left until flight departure the worker told my gf she couldn't check her bag for under the plane cause we weren't up to the fest within 45 min of departure and said we could t bring it as a carry on... She told us we can throw out her bag full of clothes or had to pay a reschedule fee off $100 not sure if that was per ticket and wasn't till the next day when we both had to be to work in the morning.. Not to mention the 4 hour car ride to get there.. So needless to say we threw her bag out and some of my belongings squeezing as much of her stuff in my bag and throwing out clothes shoes suitcase etc.. Should offer a mailing option for situations like this especially when they were not staffed enough.."
Cons: "Seats extremely small no space to move! Charges are not made clear when booking flight..everything is an up charge. We were charged $30.00 dollars for overweight luggage on the return flight with the same suitcase and exact clothind my last!ng inside that we flew up with ! What a scam! First time flying Spirt and my last!"
Pros: "The ride was smooth for a first timer"
Cons: "I didn't like how Atlantic City spirit airlines charged me and my friend 50 dollars for our carry on when clearly the Atlanta spirit airlines said we should have not been charged for our bags. I'm very upset about this because this was my first flight ever and I had a bad experience."
Pros: "Flight was delayed but I got notifications about the delay and was able to time my arrival at the airport accordingly. Otherwise a good flight."
Cons: "Flight was delayed. Seats were as expected for spirit, not bad but not luxurious of course."
Cons: "Everything about spirit airlines was horrible! I understand the fact that the airport was evacuated was out of their control however the way they handled the situation was disgusting. The plane left about 30 passengers behind with the "next flight" being available TWO days later! Instead of helping us out one employee in particular started yelling back at the stranded passengers telling them and I quote "if you guys done stop yelling we will have some problems" once the passenger kept yelling how dare he yell at us and threaten us the employee stormed off saying "screw this I quit" and left. I have never seen such terrible service from any company. Spirit airlines with their "low fares" motto should change it to "low standards""
Pros: "The cost of the actual flight was reasonable, but they gauge you in other ways.."
Cons: "They charged me $55 for my suitcase that was only 6lbs over the limit- which the previous airport only charged $25. They rip you off with those prices. Then I had a service dog with me and the gentleman assigned me to a middle row seat instead of a window seat which would have made sense for everyone's comfort. The seats are too small- most uncomfortable ride ever. I won't be flying with Spirit again."
Cons: "Them charging $100 at the gate for a carry on. My carry-on was a normal size bag which I have taken on MANY flights with different airline and have NEVER had any issue. When I checked in they did not say anything. At the security the attendant marked something on my boarding pass but did NOT advise me that my bag was big by their standard. When boarding the plane they saw my boarding pass and asked for $100. It was then they informed me that when I checked in they should have charged me $55 which is their rate. But at the gate it is $100. Since I was at the gate I had no choice but to pay the $100. $55 for carry-on bag that all other airline has not issue with is ridiculous. Having to pay $100 for a CARRY on bag is absurd. This was my first and last time with Spirit airlines. Nor will I ever recommend Spirit airline to anyone."
Pros: "The flight went well but overall I was not pleased with Spirit and do not plan on using them anymore!"
Cons: "I had to pay for my luggage which I'm use to carry on being free and the flight was delayed twice!! First they told me 12 and then it was 1"
Pros: "There really is not anything good to say about this flight. We will not be using Spirit again."
Cons: "Spirit's whole pitch is about being the "unbundled" airline. I guess it would be ok if you have no luggage and are under 5'3". The seats are extremely uncomfortable with zero leg room. When we went to check a bag, which had only clothes, it was 14 lbs over and we were told it would be $50 additional. That's after paying $42 for the bag already! So basically you can plan on almost paying for an extra ticket if you have a bag. When we booked, Spirit was the best price by only $12 ($6 per person). Refusing to pay this we joined about 5 other couples who were dumping their luggage onto the floor and carrying the excess. This is no way to start a vacation. It clearly had nothing to do with the maximum weight allowed on the plane, as all of our stuff came anyway. We just carried a bunch of it. I felt so bad for the reps who had to enforce such awful policies and overinflated prices. Contrary to the BS they feed you, this is not the norm. There are plenty of airlines that operate without deception and hidden fees. From a business perspective, this is beyond stupid as Spirit got no additional money from us and all they accomplished was losing customers who fly multiple times per year. We tried it because Atlantic City is close to home. After this experience we will gladly go back to driving 100 miles out of our way to avoid such a miserable experience. Spirit is not even an option for us anymore, regardless of price or location convenience. It's just too miserable overall. Whoever came up with this "unbundled" marketing pitch should be fired. I recommend avoiding Spirit if at all possible. Hidden fees, deception, sleezy marketing and uncomfortable seats. The whole experience is just plain terrible."
Cons: "I checked in at the airport for my departure to find out that it is legal for spirit to over book their flights, and was told I didn't have a seat. I requested to speak with the manager, (Helen- 67672) after speaking with a young girl who was extremely rude and unprofessional, (Ashley- 66584), and to my surprise the supervisor was just as uninformed and rude as the gate attendant. The flight was delayed, it was a complete mess. On the returning flight. I was unable to check in online for my flight. After numerous attempts, I called the airline to find that you can only check in online or at the airport. I ended up sitting in the very last seat in the back of the plane. It's like the back seat of the plane doesn't exist, no one asked to purchase beverages/snacks, which isn't as bad as forgetting to ask to take away garbage. Such a huge disappointment. I hate flying spirit, as do the majority of passengers I spoke with, but they are the only airline that flies from South Florida to Atlantic City. Whoever the airline is that starts to compete with spirit for that route will most definitely do well!"
Pros: "Crew was courteous, passengers cooperative."
Cons: "No wifi, paid so much for bags and paid to be next to my son (unreasonable fee)."
Pros: "We did not get off the plane so boarding wasn't a problem."
Cons: "Same issues as above - cranky staff, cramped quarters, and what entertainment?? The food was expensive and they even charge for a drink of water."
Cons: "Kept delaying the flight from Atlantic city to fort laudetdale and then it was cancelled. Had to rebook a flight to Orlando , which left 6 hours later than our original time. Was traveling with my friend and her 10 week old baby. When we got to Orlando they couldn't find the car seat. Staff was very rude and told us it wasn't on the plane and take a 5 minute walk to baggage. Had to take a shuttle to baggage and of course it wasn't on carousel. After 2 hours of waiting and basically fighting for our rights we got the car seat and were able to leave. We got a @ sorry" e mail from spirit along with a $100 voucher. Sorry Spirit but you can keep your voucher because we will NEVER fly you again. They had no empathy at all for the mothers with new babies. Worst flying experience ever!!!"
Pros: "All went smooth"
Cons: "The I my negative was not being made aware prior to purchasing my ticket that they charge for carry on. Otherwise everything was excellent."
Pros: "Flight crew is nice."
Cons: "I'm a small to average sized woman and I had no room to move. It's the only airline that goes from Atlanta to Atlanic City so I have no choice. Oh and the 2 hour delay was aweful too. I understand these things happen but I never expect that in May."
Pros: "Prompt smooth flight"
Cons: "On time"
Pros: "Not much"
Cons: "It's one thing If a flight is late due to weather. But the fact that we were supposed to leave at 7:30pm and didn't end up leaving till 10:30pm because a crew member didn't show up at a previous stop is unacceptable. If I was late to my flight the plane would leave without me so everyone else could be on time. So why don't The same rules apply to The crew? The three hour delay ruined basically our whole trip. We got set back an entire day and instead of getting in at a decent time and being able to drive. Also, Spirit charges and over charges for everything under the sun. So you "cheap flight" cost me more then other airlines. Completely disapointed and after my flight home Sunday we're never flying spirit again."
Pros: "Everything was good no complaints at all cramped seats people say not that horrible. For a couple hr flight anyone can deal with it. Great prices"
Cons: "No free snacks lol"