Daily cleaning, installation of cabin HEPA filters
|February||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 10% increase in price.|
Average price round-trip
|$1,287||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 22h 20m
Nigeria has reopened its borders to commercial flights to Lagos (LOS) and Abuja (ABV).
Travelers must complete the online pre-boarding “Health Declaration Form" at the Nigeria International Travel Portal. Travelers must have a negative COVID-19 PCR test issued within 120 hours of their departure to Nigeria, and have uploaded their PCR test certificate to the online Travel Portal.
Travelers must also carry proof of the test and result when they travel. Only a COVID-19 PCR test is acceptable to the Nigerian authorities.
Before travel, passengers must book and pay for another PCR test for day 7 of their arrival in Nigeria at the Nigeria International Travel Portal–evidence of the booking will be required on arrival. On arrival all passengers will be screened by Port Health Officials and be required to provide full contact details, including their address in Nigeria.
All new arrivals are expected to self-isolate at one location in the city of their arrival until the result of their second PCR test (which should be taken on day 7 of arrival) is known. If the second test is negative, individuals can exit self-isolation from day 8 onwards. Anyone that has developed symptoms of coronavirus during their travel, or if the later tests is positive will be managed according to national guidelines for COVID-19 treatment. This may require quarantine at a government-monitored treatment center.
There are currently 3,102 active cases of COVID-19 diagnosed in NG and 1,173 deaths as of Dec 1 2020
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Nigeria.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Nigeria is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Nigeria with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Nigeria up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "I understand why this airline is ranked very high. The food was very good, the seats have more legroom even in coach and the movie selection was good."
Cons: "The plane was about 1/4 full. Not that that's bad I just thought it should be mentioned."
Cons: "No comments"
Pros: "yes. great travel and crew"
Pros: "Excellent service provided by crew"
Cons: "Food needs improvement"
Pros: "Service & information"
Cons: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Pros: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
Pros: "Plane quite empty so lots of space."
Cons: "Service not very attentive, had to repeatedly ask."
Pros: "Crew and food."
Cons: "Boarding process, and in-flight entertainment and wifi"
Cons: "Handling flight delay"
Cons: "Many of the entertainment systems were broken."
Cons: "Long trip"
Cons: "Qatar airways claims to have inflight wifi. But it is not true because it did not work in either of my flights. Food could have been better."
Cons: "Zero customer service, absolute waste of money,. I should have read reviews before using your services"
Pros: "Super check in, great entertainment options"
Cons: "Cabin crew were not very helpful. Food was average at best."
Pros: "Food was good and staff was friendly."
Cons: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Pros: "Very good crew"
Cons: "8 hr layover in Doha"
Pros: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Cons: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Pros: "All crew were nice"
Cons: "Diabetic food not palatable,. No Mango juice, did not serve Diabetic meal earlier. I had hypoglycemia.."
Pros: "From boarding to landing, I had a great flight. Flight was from NYC to Jakarta via Doha. Flight on a b777 to Jakarta and b787 to Jakarta. Plane had plenty of legroom and nicely designed entertainment system. Service was world class. About every hour or so, a crew member would ask if we wanted drinks. Food was great, had 3 choices of entrees for each meal."
Pros: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Cons: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
Pros: "Did not provide hotel even in a 10 hours lay over. The security personel does not know how to behave with passengers."
Pros: "Movies collections, friendly staffs"
Pros: "Comfortable, on time"
Cons: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Pros: "Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant."
Cons: "Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport"
Pros: "Friendly service, and comfortable ride, will gladly fly again"
Pros: "Thank you to wonderful hard working Crew."
Cons: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."
Cons: "The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again"
Cons: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"
Pros: "Friendly staff. Good food."
Cons: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."
Cons: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Pros: "'Low cal meal for you?' Sorry embarrassing. Nothing low cal really bread butter potato corn thing ... kinda gross, just ate rice which is not low cal. Still waiting for my luggage ... driver will now have waited over an hour... sorry ..."
Pros: "The entertainment options."
Cons: "I didn't have any complaints. I thought everything went very well."
Pros: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Cons: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Cons: "Was denied boarding."
Cons: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Cons: "My overhead light didn't work, my tray was broken, my headset was faulty (they replaced it on my 3rd request, my luggage didn't appear on the carousel for 1 hour and 50 minutes."
Pros: "Newer aircraft, good crew"
Cons: "Food was average. Poor movie selection"
Pros: "Excellent aiways"
Pros: "I loved the hospitality and the smooth comfortable flight. The plane was full but there was enough space for everyone to relax comfortably during the flight."
Pros: "Crew were nice and courteous. Quickly boarded passengers and deboarded passengers upon arrival in Qatar."
Cons: "Late departure from Amman without update as to reason."
Pros: "upgrade flight"
Pros: "Food and entertainment on board was good"
Cons: "They delayed boarding by over 30 mins (without any notices on any screens), and then kept us on the flight for another 30 mins after doors shut before pushing back from the gate. Overall flight was delayed over an hour. The pilot tried to make up the time on the way, and we had a connection officially scheduled for 45 mins layover. We requested the crew if we could disembark earlier but she said no. We missed our connection."
Pros: "Service from the crew @ Qatar Airlines!"
Pros: "Great crew and friendly"
Pros: "I appreciate that Delta chooses customer safety over profit by not packing flights and continuing to social distance."
Pros: "Efficient and sanitary"
Cons: "Baggage handling at Wilmington is extremely slow and typically is."
Cons: "Way exceeded my expectations!"
Cons: "After 1 hour, still sitting on the tarmac waiting to get to our gate."
Cons: "We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son."
Pros: "The crew was pleasant and professional. The on-board entertainment was excellent and the seats were actually comfortable. I was provided the option to use any restroom by the crew without regard to my seating location."
Cons: "Nothing comes to mind."
Pros: "I have used Delta long time. Used to be really bad. Today. Good good."
Cons: "Free beer"
Pros: "I reached y destination."
Cons: "One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service."
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Pros: "Crew was nice"
Pros: "Crew was very friendly and helpful seats and movie were awesome!!!"
Pros: "Loved the plane, people and timeliness"
Pros: "Actual flight"
Cons: "Could have done without the almost 5 hour delay and no good options for alternative flights. We got in at 3am and it ruined our trip as we were exhausted for my daughter’s college visits."
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Cons: "Boarding was disorganized. Snack mix tasted plain."
Pros: "Getting offered a stipend to change flights - getting my preferred rental car"
Cons: "A direct flight"
Cons: "Seat didnt recline and very tight between passenger seats"
Cons: "That Delta was not more accommodating when I missed my flight.. Got totally lost in Austin. Have never driven there before and highways were difficult at times. $503 to get on another flight home. Ended up getting better deal at Southwest. Will most likely stick with them next time I am forced to fly."
Pros: "Good landing, great service."
Pros: "The service was good, employees friendly and helpful. The plane was surprisingly nice for such a short flight."
Pros: "love that Delta is now giving out Kind bars. Thanks!"
Pros: "Charging stations, roomy seats"
Cons: "One attendant was a bit snarky."
Pros: "Flying and going fast, plus the people are kool too."
Cons: "That it was a short trip."
Cons: "Plane was late numerous times. Boarding was painful"
Pros: "Quick boarding"
Cons: "Flight was delayed with no explanation, The crew sprayed me twice with the fizz from opening soda cans with no apology."
Pros: "A plenty trip!!!"
Cons: "Ran out of fuel and had to divert to Birmingham. Disappointed. Turned into a 3-4 h delay. When we got to ATL our gate was occupied. All in all very poor service. Delta is better than this."
Cons: "Seat did not recline."
Pros: "love that each seat now has a USB connection to charge your phone"
Cons: "headphone jack to watch movies shorted in and out constantly"
Pros: "Everything was great. Very nice flight"
Cons: "No complaints"
Pros: "Although boarding began late, it was efficient and we left on time."
Cons: "Even a 29 dollar Comfort Plus seat had very little legroom."
Pros: "Great free movie selection"
Cons: "Flight delayed"
Pros: "Despite a delay, we arrived in White Plains on or close to schedule."
Cons: "The gate agent just kept going on and on about trying to make up the time from a delay (18 minutes ...hardly world ending). The lead flight attendant wasn’t much better"
Pros: "Seat back movies Staff was attentive and patient with my sick teen daughter."
Cons: "Old plane with no seat back entertainment on one leg of journey."
Pros: "Delta plane was renovated for the entertainment and seat comfort. This was the first time I didn't have to recline the seat because the normal incline felt fine. Legroom was good also. Every seat had a screen and free media to choose from. Very impressed. Great job Delta!"
Cons: "There was wifi onboard and it was advertised that we could connect and use iMessage, whatsApp and Facebook messenger free of charge but I wasn't able to do so on this flight. I didn't ask about it but this would be an excellent amenity to keep in touch with the people on the ground"
Pros: "Hey, domestic U.S. flights aren't all bad! I was pleasantly surprised by the kind service and amenities on this Delta flight. There's a plethora of free movies to watch, and the crew continually checked on us to make sure we were hydrated. I think Delta may become my new prefered carrier for domestic flights."
Cons: "Bathroom ran out of toilet paper, but staff helped fix this after I talked with them."
Pros: "It was crouded seat were uncomfortable otherwise ok"
Pros: "Great service from the attendents and awesome movie selection"
Cons: "Seats not the most comfortable and boarding was sluggish."
Pros: "Fast flight great service"
Pros: "Crew was friendly and helpful"
Cons: "The cheap seats were… well cheap. Not enough leg room"
Cons: "Delta delayed our outbound flight causing us to miss our connection."
Pros: "Avg flight"
Cons: "They changed my seat to a worse one without any explanation. I picked my seats on line for a reason and dont like them changed. Older MD series plane from AUS to ATL."
Cons: "Flight was delayed over 2 hrs, as a result, I missed my connection, had to stay overnight at a hotel"
Cons: "Late starts"
Pros: "Clean plane, friendly crew. Ahead of schedule arrival, pilots did beat to keep in smooth air."
Cons: "Took a bit to get first beverage. Thy ran out of KIND granola bars before reaching the back of the plane."
Cons: "Boarding was inefficient. Plane was packed to the last seat. No food for purchase."
Cons: "Everything went well"
Pros: "inflight staff are good but on the ground staff at airport need a great deal of improvement"
Cons: "Delayed arrival at Bangalore by more than 1 hour."
Pros: "The crew on this flight were excellent professional and friendly. They were also very patient. The best part of the trip."
Cons: "The food needs major improvement. What has happened to Lufthansa??? Other people on other flights with Lufthansa complain bitterly about the food. It has gone down hill. People should not be dreaming of Virgin Atlantic food while on a flight with Lufthansa!"
Pros: "Staff was very good"
Cons: "Plane was very warm"
Pros: "Full bottle of water and continuous refreshments in flight."
Cons: "Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour. Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies"
Cons: "The entertainment"
Pros: "Quick, comfortable and easy"
Cons: "Boarding was a bit clunky"
Pros: "No delays."
Cons: "The entertainment monitors were SUPER laggy with response. Image quality wasn't great."
Cons: "Lufthansa not taking any responsibility for allowing connection time to be so short. Everyone on the fight from London missed their connections!"
Pros: "Crew very friendly"
Cons: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."
Pros: "Crew was very professional and efficient! Flight was fairly on time"
Cons: "Selection of movies was not the best I've experienced"
Pros: "There was nothing to like."
Cons: "The time to catch the next flight at Washington DC and Frankfert was too short. Walked about a mile and half between two gates. Request to change the time slot"
Pros: "Very friendly, helpful and communicative crew."
Cons: "Only complaint: the touch screen on the seat back was oddly unresponsive and this made it a bit difficult to interface with the various in-flight entertainment options; the streaming music in particular."
Pros: "The new Airbus was a very cool aircraft."
Cons: "Boarding process is really disorganized."
Pros: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Cons: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Cons: "Never happened,missed flight"
Pros: "Very amazing"
Pros: "Worst ever"
Cons: "Poor service"
Pros: "The courteousness of the crew members"
Cons: "Slight delay in boarding"
Pros: "Flight on time"
Cons: "UAL sucks, as expected."
Pros: "Great reminder. Perfect communication about dalays etc. I will book through Kayak again"
Pros: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long. The flight was not held for me and other passengers and when we arrived at the gate they were oblivious of the fact that we had been held up in what seemed to be a Km long security line."
Pros: "The snack/ breakfast was not very good"
Cons: "Long flight"
Pros: "nice sevice"
Cons: "I asked a bald headed steward for an additional chocolate and he said he was saving for first class. come on poor customer service"
Cons: "Flight was cancelled 1 hour before departure... customer service was appauling"
Pros: "Air qualtiy, room, cabin attendants, food were all very good."
Cons: "Need AC outlets and better WIFI"
Pros: "Extra leg room overall. Service was excellent"
Pros: "nice clean plane"
Cons: "the wifi is free but doesn‘t work. flynet app didn‘t pair"
Pros: "The takeoff and landing were smooth. The food and service was good."
Cons: "The screen for viewing movies were not functioning all the time"
Pros: "It is comfortable. Some of the crew are very nice and friendly!"
Cons: "The food is not tasty, and some of the crew are not nice!"
Pros: "the fact that the flight arrived on time without delay and the gates were easy to locate."
Cons: "How on earth did my i arrived lagos and only one out of my two bags showed up, i have to extend my stay in lagos and hoping my bag will come the next day, i have to pay $100 extra just to extend my one-night hotel booking to two nights. Someone really need to get fired, as i wasn't the only one with the same issue and it has been long going, i only hope my bag shows up"
Cons: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies. Both legs of the journey the crew was lousy on this. So child unfriendly"
Pros: "Good plane and service"
Cons: "Ticket check in was unclear, apparently we had to verify our tickets at the gate but there was no sign or previous instruction from the check in counter. I waited through the boarding line only to be told to first verify my ticket. My bags were lost on the Madrid to frankfurt flight, the first part. Unacceptable, if the airline can not schedule flights at their own hub that guarantee swift transfer it us pathetic."
Pros: "I loved the hot towels."
Cons: "Not enough leg room!!!!!!! (I am only 5.3 Inch tall) What about the taller people? I was having stomach problems after eating the airplane food."
Pros: "The crew made meangry"
Cons: "The air host is rude bcos we are black. He needs training on how to be nicer. He is a racist."
Pros: "There was good in flight entertainment"
Cons: "The food was barely edible. I'm glad to have brought a snack in my bag."
Pros: "Comfortable seats, good variety entertainment"
Cons: "Every time LH lands in Bangalore, the priority bags are never given priority. Secondly, my bags were opened and items from inside the bag were taken, like pants and shoes. The luggage strap around the bag was removed and stolen."
Pros: "It was ok"
Cons: "Two flights were both late Had to run to gate Luggage delayed"
Pros: "Plane not full so we hat an extra Seat"
Pros: "I like the services"
Pros: "I was upgrade to Premium Economy with my family. Kids enjoyed playground areas at Frankfort Main Airport. Very nice and clean installation"
Pros: "Clean, new aircraft with comfortable seats, excellent in flight service by the cabin crew, great selection of in-flight entertainment. Punctual departure and arrival (very smooth landing of the B747-800!!)"
Cons: "I asked at the gate in Frankfurt if I would need to show all our passports again before boarding. The Lufthansa gate agent said she didn't think they would be checked again and to just have boarding passes ready. So I packed the passports on my carryon backpack and just had our 7 boarding passes for our family. Then at the end of the jet bridge right before getting on the aircraft, two people were checking passports again. I had to unpack them from the folder in my backpack. Not a big issue, but the gate agent gave me bad information and should have known we needed boarding passes and passports for boarding."
Pros: "Great flight attendants, very organized, punctual, and the planes were very clean. Amazing company."
Pros: "Boarding and flight was on time"
Cons: "Seats and comfort was heavily compromised in economy class"
Pros: "Great food options, blanket and pillow, and free movies was the best"
Cons: "The in flight entertainment was slightly inadequate."
Pros: "The crew was outstanding, friendly and helpful. The entertainment options were great with lots of current movie and tv listings. the food was pretty good. We received two meals and frequent beverage service. The seats were pretty comfortable, though when the seat in front of you reclined the space was greatly reduced."
Cons: "We had to pay to get seat assignments. it wasn't cheap and then they changed the seats we'd chosen to seats at the very back of the plane. The boarding process is chaotic, at least compared to American practices."
Cons: "They lost my luggage and have refused to help me locate them."
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Cons: "Wifi on klm"
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "The crew."
Cons: "The time between flights."
Pros: "Great airline"
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Cons: "Everything was good"
Pros: "Great plane and staff"
Cons: "Staff rude and short"
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "kLM staff was great."
Cons: "Flight departed 35 minutes late"
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Good service onboard, good food. On time."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Pros: "Lovely staff, good food, great movies."
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Pros: "Everything. Staff incredible."
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Pros: "We love the flight all the way"
Cons: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
Cons: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
Pros: "Overall, good flight"
Pros: "Flight was delayed by over three hours."
Pros: "The seat was very comfortable"
Cons: "The big four-engine Airbus has no electrical outlets or USB ports at each seat. Entertainment screen was intermittent."
Cons: "Various tv screens would not stay in place in row 47 where I was sitting"
Cons: "Great short flight"
Pros: "The crew was good and the seats were comfortable and had enough space."
Cons: "There was no wifi and on a long flight like that I sort of felt out of date with the world."
Pros: "Service was great"
Cons: "Airplane lack modern entertainment"
Pros: "All aspects of this flight were good."
Cons: "When we were waiting prior to our flight in the duty free area of terminal "A", Kayak notified me via text that the flight was scheduled for terminal "B". If I had not taken the same flight before many times, I would have been concerned with the incorrect information Kayak provided."
Pros: "Non stop fron jfk"
Cons: "Planes are outdated, business class only gives you a duvet and blanket, I'm 6ft 2 and could not lie flat"
Pros: "It was a direct, non stop to Joburg."
Cons: "Pay extra for exit seat row but TV was not working and this is a 15 hours flight. Order vegetarian meal but did not got it. The boarding was very disorganized."
Pros: "I survived"
Cons: "The seat The food, but that’s fine. We weren’t expecting The entertainment Less cattle treatment Sigh, this is going nowhere"
Pros: "I like that I got an aisle seat this time, even though it was toward the rear of the plane. Because of my right knee, I requested an aisle seat on the flight from NY to Johannesburg, but somehow I didn't get one. I thought the crew was very accommodating and helpful"
Cons: "The delay because of problems with loading the baggage got us to JFK late. And that was just on the plane after we had to stand in the longest line before boarding. I also couldn't really enjoy the entertainment (e.g. movies or music) because the headset didn't fit well into the arm of the seat. I could only hear voices when I held the headset cord in one position, and it was difficulty keeping it in that position for an entire movie."
Pros: "The crew superb"
Cons: "The entertainment was bad tv wasn’t working properly"
Pros: "The crew were nice, the seating arrangement is spacious what l need is frequent flyer miles as a businessman so register me"
Cons: "Basically everything was okay only the the air condition was too cold"
Pros: "Seats were as comfortable as you could expect for economy. If you get an open seat next to you it is a bonus. Entertainment system is very good (screen quality best I’ve seen in economy; selection ok, heavy S Africa influence)."
Cons: "The policy regarding switching off all electronic equipment before take off (including dressers). Switch off not only put to airplane mode. I’m unclear way they have this requirement when the US does not."
Pros: "The flight wasn’t fully booked so we were able to spread out in the plane. The crew was nice and helpful."
Cons: "My tv didn’t work on a 16 hour flight. When I temporarily switched seats, the movie choices were not good. I was in a seat that didn’t recline and the seats are very tight."
Pros: "Arrived safely so that’s a plus."
Cons: "Unfriendly crew, starting at the check in agent who was plain rude. Some airlines make it a whole experience with attentive customer service and all the works. SAA takes the bus in the sky approach. “Get in, sit down and we’ll get you there. You can take another airline if you don’t like it”"
Pros: "Food was fair"
Cons: "Seats too narrow .."
Pros: "Liked the flight crew"
Cons: "Hated the meal, hated not having power, hated the uncomfortable seats"
Cons: "Flight was cancelled and South African was completely unable to accommodate."
Pros: "Steward was very attentive"
Cons: "The entertainment systems were in poor working condition. Of the three seats we had, two screens didn't work and the one that did work didn't have sound. Would be ok if it wasn't a 15 hour flight!"
Pros: "The crew was nice, were so easy to talk to and they were so hospitable."
Cons: "But I do not have appetite of boarding it again due to the rudeness that I was shown by those who were at the terminal 5. I was coming from Washington State. I boarded a flight from Washington to San Fransisco then from there to New York but none of these charged me the carry on bag. When I reached at New York they said your laws (south african airways) does not allow a person to have carry on bag and laptop bag. At this time I had already extra lagguage which I paid $200 and they told me to pay another $200 dollars for carry on bag. They were so rude to me they told me to leave the bag if I do not have money. I was stranded. I tried to tell them that I boarded two flight which they did not charge me. They said the flights has different laws. But when I was going to New York i used the same flight with carry on lagguge and my laptop bag. So I paid $400. When I entered the flight I was shocked to find that almost everyone had a carryon bag. I felt that they did that to me because I was black and they wanted to find advantage on me. I was so stressful because I had no where to go. I used Delta flight when i was coming to new york but I have never experienced this charges. Now international flight experiencing this horrible situation. . True paying $400 because I had carry on bag?? Am still stressful they took a lot to me. They did not gave me receipt. I asked them to give me receipt all what they were answering me was like "just go." I have never been in a such situation. That is why I said I do not have appetite of boarding South African airways again. Is it true that your laws doesn't allow people to have carryon luggage? If it is true why some customers had the carry on luggage?? my carry was small it was not 23 pounds. Am still feeling pain for what they did to me. I know the name of the woman who was rude. If you treat passengers like that, there will be no good. The complain customer."
Cons: "I’ve never been to a smooth South African Airways flight. Both on the way to South Africa and returning from there the entertainement system didn’t work."
Pros: "That I could fly nonstop from Accra to Washington."
Cons: "No typed menu. Most (not all) crew members could have been nicer."
Pros: "Excellent, kind , helpful and friendly crew on my Johannesburg to NYC flight - one of the best I have ever flown with ! Thank you !"
Pros: "Staff were friendly, food was good, seats comfortable"
Pros: "Boarding and leaving on time. Well organized. Great crew. They give us a sandwich for free, unexpected because in USA they charge for everything in economy. The best ..... we got the suitcases very fast. More than any another airline"
Pros: "On time take off and landing food served Star Alliance member"
Pros: "The fact that this is a direct flight was incredible. However, the flight attendants should be better trained so they come across as more polished and polite to the passengers and match the better international airlines."
Cons: "The flight attendants only spoke in phrases "beef or pasta" "coffee or tea" throughout the flight rather than asking passengers something like, "Would you like some coffee or tea?" In addition, one flight attendant's standard response when he didn't hear something well was "heh?" rather that "excuse me" or "could you please say that again?". Also the headphones given out were of poor quality."
Pros: "- Decent legroom - Responsive and friendly attendants - Lights dimmed for duration of overnight flight - Clean aircraft"
Cons: "- Screaming baby in middle of the night - Not enough water/ drinks service - Full flight - Long boarding process due to additional security for USA travel - Not allowed to bring bottled water on flight - High change fees ($600) - Entertainment system rebooted twice - Sound/earphones not great"
Pros: "The special meal order was carried out."
Cons: "The entertainment system didn't work on either 15-hour flight. that made the trip very difficult."
Pros: "Friendly cabin crew. The food was good. Aircraft was clean."
Cons: "Used ear piece left from the connecting flight for me. So I did not avail myself to the entertainment."
Pros: "Food only good thing"
Cons: "Dirty plane since the beginning Screen not working Very loud crew at night Very cold only in our area so impossible to fix Uncomfortable economy seat"
Cons: "We waited on the tarmac for 5 hours due to a computer issue before starting our 17-hour flight to Johannesburg. It was absolutely unbelievable! Once we were in the air, I was dismayed to find my TV completely non-functional. What's more, we were only given one meal so that the crew could "meet their rest quota." We will do all we can to never fly South African Airways again!"
Pros: "Landing in Joberg and getting off plane."
Cons: "Initial contact with flight attendent giving drinks was somewhat less than polite and did not improve notably over flight. She said she didn't have hot drinks, didn't have white wine and failed to offer choice of red wine but gave the shorter bottle when asked a second time. There was no ice either. This sounds rather petty on my part and I apologize for such. The real issue is I had a dickens of a time coaxing her to smile. Secondly. there was no video function beyond flight path for the entire flight. I live in a village in Zambezi and truly enjoy watching media on flights as I don't see much at home in Kanono and haven't figured out computer very well. The crew said they would reboot (?) the program but that didn't happen. There was no apology for contracted feature not being available, I sure wish I could have watched movies as I am not able to sleep in general."
Cons: "We ended up at a gate in the International terminal at Tambo (Jo'burg). the plane was a big Airbus. We deplaned EVERYONE thru one little door, descended stairs to the tarmac and had to ride buses back to the domestic terminal. It took forever and I ended up missing my connection. I fail to understand why they didn't dock this domestic flight into the DOMESTIC terminal, and use a regular getway to deplane everyone."
Pros: "I appreciate the safety of the aircraft. Thank God that I had a safe trip."
Cons: "The flight attendants were insensitive to my needs. I requested for a bottle of water and I was denied. I was told that SAA run out of water About an hour to landing and that was not acceptable. Some of the attendants were rude and unfriendly. Hope management take steps to address this concern. Thank you."
Cons: "I missed my flight due to delayed domestic flights (united) and as a result, South African considered me a "no show" and cancelled my return trip. I had to buy back the remaining portion of my ticket that I had already purchased."
Cons: "Technology sucked. TV screens were old and none of the headphone jacks worked."
Cons: "I missed it due to the delay of LH"
Pros: "pilot, food"
Cons: "I had 2 seats and neither of them had a functioning entertainment system. I asked the crew 4 times to fix it. and they were unable to. They finally offered to move me 3 hours into the flight."
Pros: "Smooth boarding process leaving Dulles. I will continue to do my international flying through Dulles airport."
Cons: "Dakar airport and SAA airline is a mess. Way to many steps to board. We have to go through five unnecessary security checkpoints leaving Dakar. I would never fly SAA again."
Pros: "Comfort of the seats and the crew was helpful.the"
Cons: "There needs to be more food selections.."
Cons: "Good, chairs"
Cons: "6 hours after departure I told the crew that there was no soap in one of the bathrooms. I told them again after the stop in Dakar. The issue was not resolved. 3/4 of the plane ride one bathroom did not have soap. That is not hygienic. In addition, I was very hungry during the first half of the plane ride. It is almost a 9 hour flight and we were served only 1 meal. That is not sufficient."
Pros: "Smooth flight from take off to landing , great staff"
Cons: "The time it takes to get there"
Pros: "I wanted to support my own country by using SAA"
Cons: "Flight was cancelled due to mechanical failure. Made to share a room with a total stranger... My carry on was claimed as being too big and till today I don't have it and there's NO COMMUNICATION. Emirates here we come the rudeness and entitlement of SAA employees leaves alot to be desired and unfortunately word of mouth goes a long way. After this experience something has to give.."
Pros: "Nothing special, Singapore air cabin crew was nice"
Cons: "Having to wait for my luggage for a day, plus some items were missing when I eventually got it"
Airlines flying from Austin to Nigeria have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights