They change gate sudenly and pasengers get confuse and then they rush boarding.
I love the internet, but I don’t like the kids behavior, yelling and be disrespectful to others passengers
Cons: "Boarding at a tourist location is tough but cabin space is prestigious nowadays. Passengers need to be given clear guidance for carry-on baggage since it delays the onboarding process."
Pros: "Seat was comfortable, entertainment was excellent, the inflight crew was goo"
Cons: "Food was terrible, there were no options. Tha airport crew was horrible, I was more than an hour in the line, what could perceive is that there is not enough personnel, also what I consider disrespectful is that although people for Puerto Rico flight was standing on the line on time, they were trying to cope with their delay on other flights, and they had all the line waiting until they finished with the other flights. THAT was absolutely disrespectful of others time, I was there carrying my carry on baggage. Abdul rely HORRIBLE. When they finally called me there was no education to say even Hello, she only spoke to me to say I had to pay for one bag, and the overweight price, I tried to explain I purchased a different fare, but she didn’t care she just kept repeating the same. Ground crew was horrible and the complete procedure is horrible, I’ve never had such experience with JetBlue. To improve you should start putting kiosks, and mobile check-in URGENTLY please"
Pros: "Good entertainment options, the flight tracking and personal screen great. There was good space between passengers and mask wearing was enforced."
Cons: "Hand out wipes to self clean arm rests and tray tables."
Pros: "Seats Social distancing"
Cons: "Nothing Was perfect"
Pros: "Everything, Excellent flight start to finish."
Cons: "There was no meal, just a bottle ir water and peanuts"
Pros: "The crew"
Cons: "Everything good"
Pros: "Crew was friendly"
Cons: "No suggestions this time just keep doing what you are doing"
Pros: "Swift professional service. Pilot was exceptional; we didn’t even feel the landing or take off"
Pros: "The captain was amazing although the flight was delayed."
Cons: "If would be better if they didn’t take so long for departure, but it was a first."
Cons: "Absolutely perfect from departure to arrival. Our first time flying jet blue and it was incredible"
Pros: "Non stop flight, complimentary snacks, in flight entertainment, wifi"
Cons: "Free smoothies with chocolate chip cookies"
Pros: "Yes amazing service all around"
Cons: "Hmmm, let me think ...."
Pros: "Wasn’t a full flight so middle seat was open making it more comfortable. Smooth ride. Good crew."
Cons: "TVs weren’t working so they had to re boot mid way through, all movies re started so had to wait or re watch the parts you did already. Also my screen cut out several times and had a green hue."
Pros: "The crew was great. We left on time & arrived a few mins early"
Cons: "I guess boarding and disembarking. Since there’s only 1 door used it’s time consuming. Some international carriers do both front and back boarding & disembarking."
Pros: "Everything ran smooth I got my information on time and was a head of schedule and JetBlue made sure they kept me updated at all times."
Cons: "First i did check in snd told everybody that st that time 3 hours before flight they can't check the Luggage so de has to wait 20 minutes more and do the line again y just to check in the Luggage having already the boarding pass,then they change the gate 2 times and nobody knew where to go and no representive or notification there for half hour y before boarding time."
Pros: "They had snacks"
Cons: "Although my wife and I booked our flight together we did not get to sit together. My wife paid for the $54 upgrade but the only benefit was she could bring a checked bag. We both got middle seats not near each other. I believe she should have gotten a better seat with her upgrade but that was not the case. Normally jet blue is great. I have had them get my family seats together even when we didn’t book together. At that time they surprised me at how customer oriented they were and I gave an excellent rating. This time was very disappointing. We paid for the upgrade but got limited benefits. I am surprised at the difference in customer care in just a few months."
Cons: "The fly attendant needs to be more friendly and happy"
Cons: "Can’t have a free bag under the plane."
Pros: "The bumped me from my confirmed flight and sent my bsggage on another flight. The JB staff were rude."
Pros: "It was on time, friendly flight attendant and the flight was very snooth i was so relax i fell asleep"
Cons: "The flight was delayed 6hrs 30 mins and changed departure gate twice. At no point was there a gate change announcement overhead (there were gate change announcements made for flights to Bermuda, Boston and San Francisco). During the boarding process many people stood and went in before their group was called, one agent noticed it and told the agent checking the boarding passes “all of these people are group A?” To which the other agent replied: “no, but I can’t do anything about it”. If there are group assignments, they need to honor that, as some people pay to board earlier."
Cons: "Se extraño tanto porqu usualmente son puntuales esta vez con 4 horas de atrasos."
Cons: "the flight was delayed 3 times and nobody could give us an explanation of what was happening, the customer service at the airport was extremely poor, informal and very very inefficient. I would like to know what the compensation will be for this unpleasant event."
Pros: "Nothing. I didn’t get to fly and service are check in area was a disaster."
Cons: "On the itinerary my last name was missing an o and they did allow for a name correction."
Cons: "If the flight is to be delayed, the airline should notify the full delay at once , so people may have a chance to delay arriving to the airport. Additionally when the delay is over 2 hrs they should allow rebooking without penalty, because for some people the trip becalmed useless that particular day because the delay caused the to miss their reasons for flying that day"
Cons: "Almost all JetBlue employees I encountered were rude - yes I know they were frustrated with flight delays because of system failure, but at least y’all are paid. The terminal was dirty, crowded, and everything was shutting down even though people we still looking for food, beverages, Etc (so passengers make sure you are fed / prepared if you’re flying late out of Newark). There was miscommunication from almost every step and even on the play, delays were not conveyed. I’ll definitely avoid booking this flight with the airline & airport moving forward."
Pros: "The crew and service on board was excelent and a very good flight."
Cons: "The manage of lugage not good and the boarding was a mess and they change gate sometimes in the last minutes and others."
Pros: "The crew was friendly and helpful as usual. There was a fair amount of leg room and overall space."
Cons: "One thing that has always made JetBlue stand out has been the customer service. I get pretty motion sick on flights, especially on an empty stomach, so the snacks and meals at mealtimes have always made this my favorite airline. There was none of that this time around. It feels like JetBlue is letting itself turn into just another commercial airline - over priced flights and amenities for overrated service and a lack of care for the consumer. Not to mention we were late"
Pros: "There was no entertainment on my leg from DC to SJU nor from SJU to STX. No power outlets for charging phone either"
Cons: "No entertainment nor power outlets"
Cons: "We boarded, doors were closed then announced the flight was delayed an hour and we just sat at the terminal while a womans child screamed the whole time."
Cons: "It was cold. Regulating temperature would be nice"
Pros: "Always travel jetblue, is always on time, friendly, and attentive. Love the leg space the planes are so easy to move around."
Cons: "The only regrets is the snacks they are so cheap with that. I wish that they would change that even if it was a little bit. Thank you I still love JetBlue."
Cons: "The front desk at St. Croix USVI was very unprofessional. They were dancing at the counter, could not clearly understand their announcement, and they were having side conversations at the counter in front of passengers."
Cons: "Tv, internet did not work majority of the flight, air was not that high."
Cons: "Long security lines; contradictory agent instructions; couldn't pick seat; flight delayed three times; Uncomfortable seats."
Pros: "The planes, A320, are very roomy and comfortable, with the most leg room ever. In addition, the cabin was humidified during the ground preparations, which is new for me and an interesting perk. Crew was fine, not exceptional by any means."
Cons: "First two flights were delayed, without any explanation. Three hour flight was delayed by almost two hours while the plane seemed to be on the ground the entire time."
Pros: "They plan has a a lot of key room"
Cons: "When I bought my ticket I was not able to pic a seat. I am big guy and seat choice is a big deal. This was an obvious attempt to get you to upgrade to an even more leg room seat for a cost. When I called the customer no service line they told me i have get that done at the airport. I got to the air port early and they said you have to get that done at the gate but you can upgrade if you want. When i went to the gate they said you have to wait until 30min before the fight but you can upgrade. These are just shady sales techniques."
Aside from the 5-6 texts for the flight changing the flight was pretty comfortable
For a delayed flight, and one that most choose because of the amenities, no one apologized for the lack of amenities. A simple, “we are truly sorry” announced to everyone would have gone miles. Instead, the crew kept trying to almost conceal the total lack of available entertainment and even feign like it might “sort of work” until the last minute. I was traveling with my life partner, who intended upon and did work the whole flight (despite zero internet, even for the little time avail that we are aware of when traveling to/from PR), but also with a just turned 6 year old who had been looking forward to using “his own” screen for the last 2 weeks. Underwhelming to say the least. The crew’s apathy didn’t help.
very bad experience they closed the flight 10 minutes before the flight girls very bad attention
Pros: "Excellent service."
Cons: "If the security doesn’t humiliate the people"
Cons: "Both to and from austin were delayed several hours. Crew was rude to other passengers. Was not impressed by customer service."
Pros: "The gate agents and flight attendants were true heroes, they did they're absolute best in a terrible situation."
Cons: "American Airlines once again fails to provide the required number of flights and crews for a holiday weekend, and did a terrible job of letting passengers know what the situation with their flights are."
Cons: "Everything. Major delays lost vacation times"
Pros: "Flight on time and covid Prevention was in place."
Cons: "Failed to provide wheelchairs as requested."
Pros: "I felt safe add respected. They serve drinks and small snacks, no meals going to Hawaii, plan ahead."
Cons: "The airport at Phoenix had little seating. I was funny in the floor in case someone needed a seat. Otherwise, everything was good."
Cons: "No comments"
Pros: "The price."
Cons: "Flight was delayed for 2 hours in Airbus 777 full of passengers. The reason was to fix some light and administrative error on a log book. This could have been prevented if they had done all of the checks beforehand. All of those passengers stuck in a plane during a pandemic. Not very smart !!!!"
Pros: "On time take off and the fact that we arrived alive."
Cons: "Hot meals and inflight entertainment. No even drinks were served."
Pros: "The crew was amiable. The plane was crowded but clean."
Cons: "Almost 4 hour delay."
Pros: "Love the seat. Left side best going to Jackson hole"
Cons: "Bigger snack"
Pros: "Crew helped us find new seats on board."
Cons: "American Airlines changed our seats after ticket purchase so that we were not sitting together. We chose seats at check-in in San Francisco so that we could sit together. When we landed in Miami we discovered our seats had been changed yet again and we were seated in different rows, middle seat!"
Cons: "First plane broken, second plane broken, overall 4 hours late, 2 hours of that sitting in a hot plane"
Cons: "Feeling of being cramped"
Cons: "baggage was not transported from BA flight to London to the BA flight to Glasgow"
Pros: "Flights were on time, professional crew"
Cons: "Seat back screen kept freezing, headphone jack was broken"
Cons: "Make the chairs more comfortable. Also I would rather buy good food not eat cookies."
Pros: "Service from crew was fine"
Cons: "No delay! Got notification that our flight was one half hour earlier. Then boarded aircraft, and it had electrical problems. Delayed. We had to get off. Then board another aircraft."
Cons: "The online information was inaccurate on where the pet relief areas were located and I nearly missed my flight as a result. Need to install more ESA /Supprt animal relief areas to make It more friendly to travelers. Very stressful experience overall"
Cons: "Seats and space"
Pros: "Turkey sandwich snd boarding went smoothly"
Cons: "There was no entertainment and since there is no WiFi for most of the flight due to being over water the flight seemed longer than what it actually was."
Pros: "Getting home EVENTUALLY"
Cons: "10 minutes after leaving Austin the pilot tellsnus Houston air traffic control is grounding all westbound flights due to a storm in Dallas that's causing too much congestion. So we sa on the Tarmac for 90 minutes. I have a difficult time believing this situation was a surprise. Possibly it was just to free up the gate and not have to go through reboarding. Also leg room is getting reduced to 28 inches. I'm 5"11 and cramped. How is JetBlue better than American? How much will these airlines continue to bend us over. I didn't even take the screaming infant into account.... since it's not AA's fault for letting that baby on board."
Cons: "Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!"
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Cons: "westjet delayed my flight once again, so I was stuck in the LAX airport for 5 hours"
Pros: "My Mom was very grateful for the friendly assistance as she is wheelchair bound and was flying aline. Excellent service!!"
Pros: "USB Outlets are nice to have"
Cons: "Nothing was bad on this flight"
Pros: "easy on and easy off. ontime."
Cons: "a little more room between people and more padding in the seats. also delta used to have a screen in each seat and you could see where you were and how far you have gone and so on. could also see more and music."
Pros: "Schedule was punctual. The entertainment was superb. Good crew. The overhead bins were, for some reason, larger which aided the boarding process."
Cons: "I guess the lack of snack options but that is just the way it is nowadays."
Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Pros: "I was flying with 2 children on my own and had an issue booking seats together, the gate agents worked to find a solution when we arrived and we were all seated together. Thank you so much for keeping us all together, as my one child has aspbergers and the other is only 8 and we are not frequent flyers. I highly recommend your airline to everyone I meet. Everything met or exceeded our needs. Thank you so very much."
Pros: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Pros: "Quick connection"
Cons: "Tiny overhead bins - even in first class"
Pros: "Our experience was very smooth. We appreciate all the work that went into making this a pleasant experience for all of us."
Pros: "The flight was very good. Boarding was good, shorter flight, smooth, landed and off we were."
Cons: "Seating still needs a little more padding for comfort. Delta airlines has a screen on every seat and you can see where you are and how far you have gone and so on. That would be nice. It was very difficult to hear what the pilot said when he spoke to say hello and whatever else he said. Entertainment? There wasn't any on this flight"
Cons: "Super old planes, no had a tv."
Cons: "There was no food offered. The stewardess was not happy to be at work."
Pros: "I made it home safe."
Cons: "However, the customer service was horrible and very unprofessional. I had to leave a loved one behind because nobody knew the rules and regulations on bringing back a pet! Now, I don't have my dog Tyson with me and my fiancé surprised me with him as an early Christmas gift. I won't be flying with American Airlines again!)"
Pros: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Pros: "Even when the plane was full they managed to help passengers to get seated."
Cons: "If you still flying economy class, why would you have to pay extra for exit row where the seats are the same. Only received pretzel and a cup of drink on a 3 hour flight once."
Cons: "Apparently my seat change did not go through because I was still stuck in the last row near the bathrooms. I must say, the fecal aroma really complemented the on set nausea that was triggered by the turbulence. Every time I thought I was gona drift off to sleep I was rudely awakened by the constant "thwacking" of the bathroom doors. The family next to me was nice enough but they did have a toddler who was very loud and unhappy and the tantrums followed. I have been a server for 14 years and generally can brush annoyances off like this but this was by far the worst flight I have been on."
Cons: "When going to website to link to free entertainment the flight is wifi capable but you must purchase Internet. Not sure why they did not make the move to add free entertainment on a 4+ hour flight."
Pros: "Free WiFi, better options for entertainment, better snacks (see Alaska Airlines or Southwest)"
Cons: "The snacks, internet prices, and entertainment"
Pros: "Snacks were delicious, flight attendant was very attentive, great conversation—I mean it might have been better because I was in first class, but it was definitely worth the upgrade."
Cons: "Seats weren’t as comfortable as I have experienced before in first class on other airlines (Delta, American)"
Cons: "Had to sit on the tarmac for 35 minutes because our flight was “randomly” selected to wait because there was too much air traffic over Houston. Result: I missed my connection to my final destination. The airline promised that the other flights were alerted of the delay and that people would be there to assist. May departure gate was literally two gates away from my arrival gate in Houston. No one was there to help. No exceptions were made to get me on the flight, even as it was delayed at the gate for 15 minutes, meaning that they could have gotten me aboard. The whole experience made me very angry. After all this, I had to wait an additional two hours for the next flight."
Pros: "Pilot is polite Flight is on time I git in earlier flight than my scheduled one Ground crew at check in counter is quite pleasant"
Cons: "Air craft is quite old Wish it could be newer"
Pros: "Crew was very nice!!"
Cons: "Space on seat not comfortable for tall people"
Cons: "Seats could have been better. Very uncomfortable seats"
Cons: "Plane on time and it was very hot on the plane"
Pros: "The pilot team did an outstanding job explaining and communicating our progress in our holding pattern outside of Newark. We still missed our flight but God love em, they tried!"
Cons: "Great airline...change nothing down! Keep the current level or keep raising it."
Cons: "If this flight had been delayed to match our flight from AUS. We arrived in SJC at 1100. So a 8 hour extra time in flight was avoidable if United had waited 30 minutes."
Pros: "The crew was helpful and nice."
Cons: "It was delayed a lot."
Pros: "Power outlets. Friendly staff."
Cons: "What entertainment was there? No movie, you had to pay for internet. United to me seems to be a lesser luxurious airline, not like how it use to be. It’s apparent that they are making some cut backs. Not liking this bag fee they’ve added."
Pros: "Service at business was good. Comfortable chairs and quiet cabin space."
Cons: "The gate experience due to long time between flights getting worst due to a departure delay."
Pros: "I wish travel miles automatically with my trip!"
Cons: "I didn't like to pay for my only registry luggage, i think that I would pay fo the second or more"
Pros: "PRofessional, helpful, courteous staff. Before time arrivals"
Cons: "No entertainment at all. It was complicated to use the Wifi in the plane to watch the free videos / movies."
Pros: "Over all flight was good.."
Cons: "Our plane was delayed 4 hours ..I waited at the Austin Airport all day before boarding plane coming from the Atlanta airport due to the outage ..noone was informed of the delay while waiting for boarding. I had missed my original flight and was bumped to a later flight which turned into waiting 8 hours to board ..so, I really was frustrated."
Cons: "The fact that you can not check in online unless pay for checked baggage is predatory and manipulative."
Cons: "No room for overhead bag. The overhead has room for 3 bags over each set of 3 seats. So there’s room for one bag for each passenger. How does united allow the overhead to fill up in an unfair manner"
Pros: "The cabin crew weren't charging people for alcohol on the flight"
Cons: "On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth."
Cons: "Flight never happened because of hurricane yet I never got my money back. Natural disasters should qualify for a refund not a voucher."
Pros: "All of the united staff was very understanding and patient. Since this was the first time that we brought our daughter who is six months old we were both worried"
Pros: "Just your avergae flight and time for a quick flight to a nearby city"
Cons: "Just luggage being lost at the final destination was a despressing conversation"
Pros: "Overall experience was good."
Cons: "The food and the long layover"
Pros: "We liked the crew, they were helpful."
Cons: "We did not like the video on the United flight that used the app. We were not told about this until it was too late and the instructions were not good for how to get the app--they were misleading. I had to go to the app store, not the United website. Also, our seats were changed without our knowledge and the flight description for the flight from Austin to Washington, DC, specified complimentary lunch and there was no lunch unless you wanted to buy it. This should be more clear, so that I can bring my own lunch if there will be none provided."
Pros: "I boarded Lufthansa Flight# 568 on June 1st from Frankfurt to Lagos (my Destination) but forgot my pair of glasses. I made a couple of calls and was finally able to get a contact email address for email@example.com. He is the gentleman at the NAHCO AVIANCE office. He was not only very professional but went over and beyond corresponding well and was able to get the word across to the Malabo Airport where the flight finally terminated. My pair of glasses was returned from Malabo to Nigeria where I picked it up within a couple of days. I was so overjoyed at this display of fantastic customer service. Great job by the excellent team at Lufthansa. I'm going to remain with Lufthansa for future trips. Signed OF."
Pros: "The crew was understanding and patient"
Cons: "I was informed by text that flight would be 3 hours late but when I called I was told I would need to get to airport at least an hour before scheduled departure as They MIGHT get a new aircraft!!!! However when I got to airport the flight was now listed at 4 hours late. Then it was listed as 6 hours late and We arrived 6 1/2 hours late. I had missed my first trAin connection and lost part of that fee because of change then had to take UBER from airport to Penn Station in order to catch the LAST train to my home in upstate NY and was so late I could not call people to pick me up so had to take another taxi. The $50 credit you gave us did not even cover my extra taxi fares let alone aggravation AND the TV monitor in front of my seat did not work!! I am a United mileage person who flies regularly but to Texas and internationally but this was worst flight in years."
Pros: "I like that since the fight wasn't full, and I didn't know until after I bought my ticket on kayak that I couldn't change seats. The crew allowed me and my friend to sit together."
Cons: "That the window seat armrest doesn't raise to allow more room that's available."
Cons: "My plans for travel were ruined because when I arrived at the airport for my flight I was told it was too late to check my bags, therefore I had to be placed on a later flight which then set off a chain reaction where I lost my rental car and missed various meetings at the event I was supposed to be at my final destination. The main issue was that when I purchased my ticket throughout Kayak YOU NEVER SPECIFIED THAT I SHOULD CHECK MY BAGS 45 MINUTES EARLY OR I WOULD LOOSE MY FLIGHT. YOUR LACK OF CLEAR INSTRUCTION SCREWED UP MY TRIP"
Pros: "Everything, wheelchair, knowledgable staff, got me where I needed, no confusion, patient with my worries."
Cons: "No complaints!"
Pros: "The attendants were friendly, knowledgeable, available. Flight was ahead of schedule."
Cons: "Seats uncomfortable and cramped. Cold inside plane. "Free" Wi-Fi free only after you downloaded app. Didn't know I needed to down load app before we took off so then I needed Wi-Fi to download app, which cost money. Noisy inside plane. Ear plugs would be nice."
Pros: "THE PEOPLE WHERE GREAT ."
Cons: "CRAMP SEATING ,CEO,S SHOULD RIDE THESE SEATING FOR FOUR HOURS IN THE BACKOF THIS NOISE PLANES ."
Pros: "I made it to the destination on time."
Cons: "Small seats, I'm not big, just tall. You have to pay extra for everything except for non-alcoholic beverages. Crews get by doing their basic job. Pretty sure they are not even required to smile. I fly a lot and know this is just the way it is with most US continental airlines. They all suck and should take notes from any international airline."
Pros: "Missed my flight so I ended up staying overnight in the airport to catch the 5:25 am flight the next morning. One of the cleaning staff found a blanket for me which really helped since it was incredible cold in the airport."
Cons: "Security line at BWI is extremely long and under staffed compared to other airports. There was not enough legroom and the flight attendants pressured people to check baggage when there was plenty of room on the flight to stow luggage."
Pros: "Small plane"
Cons: "Air con too cold. Freezing inside the plane"
Cons: "We boarded the plane when the crew knew of a 4 hour weather delay. As soon as the last person boarded we were told to disembark. The time kept getting updated in 30 minute intervals, but the desk staff said we wouldn't be flying for the entire 4 hours. We were again told to board the plane and we would be leaving early, but no we just waited on the tarmac for an hour until the original 4 hour delay. Just give it to folks straight. Everyone was frustrated due to the run around."
Cons: "The arrogance and attitude from air crew, ground service staff to lounge receptionist was unreal."
Pros: "Polite, professional and kept us informed"
Cons: "Seats were uncomfortable"
Cons: "I didn't get any food mainly because of the cost. I did get a complimentary drink. I did not get any entertainment but was under the impression there was a cost. Too short of a flight for that."
Pros: "Flight itself was short."
Cons: "It took longer to board and wait to take off than the entire flight lasted. Deplaning and receiving gate checked bags seemed to take longer than normal times. One of the attendants (don't know his name, but he had glasses) was not pleasant. He seemed to want to be anywhere other than there."
Pros: "On time, friendly crew and very reliable"
Cons: "Where's the food?? Gas prices have dropped significantly but all airlines still skimp on food, charge for bags and tickets are still pricey"
Pros: "Ashley, the stewardist, stole my heart. She poured me water with such finesse it brought a renewed passion to my photography."
Cons: "They should really get some wifi for free. Its the future man!!!"
Cons: "The people at the check in in Boise were unpleasant. Seemed angry and frustrated with everyone. Our flight from San Francisco to Boise was cancelled and the person on the phone was not helpful at all. The two flight attendants argued at least three times dragging passengers in on their fight. My husband and I were sitting in the back. It was very uncomfortable. Thank goodness I had my headphones. Then the flight attendant followed one of the passengers to the women's restroom at the SF airport to argue her point after overhearing she was going to email the airline!"
Pros: "El viaje de newark a san juan por united fue excelente. Por la linea aerea de American Airlines terriblemente FATAL. Habia un problema con el avion o la torre del vuelo miami hacia san juan PR. Nos ofrecieron estadia en un hotel supuestamente ellos corrian con los gastos ya q se atraso el vuelo y no fue culpa de ningun pasajero segun nos dijo una señorita del counter, resulta ser q el hotel fue el piso del aeropuerto de miami x 8 horas!!! Wow a la verdad q nos vieron la cara de bobos y nos cojieron de bobos tambien. Q trato mas injusto. No volveremos a viajar por AMERICAN AIRLINES asi mismo le dejaremos saber a todo el mundo el trato de esta linea con los pasajeros. Gracias a esto nos agravamos la espalda, costillas. Por culpa de ellos por tratarnos como basura. Eso no se hace!!!! Despues q estabamos sentados en el avion el piloto no llegaba y nos tuvieron q bajar del avion, esperar a que llegara otro piloto para volvernos a montar en el avion!!! Q mala coordinacion!! Esto es una falta de respeto!! Esta linea AMERICAN AIRLINES ES UNA PORQUERIA!!! No volvemos a viajar por esta linea JAMAS!!! Irresponsables!!"
Cons: "Nothing at all !!!! With AMERICAN AIRLINES THE WORST!!! We will NEVER travel by this linea aerea. Son una gran Porqueria!!"
Pros: "Everbody seemed nice. Smooth ride."
Cons: "The back bins get filled too quickly. Same issue going and coming."
Pros: "We landed earlier than expected and the pilot kept communication open to us. Onboarding from Austin was smooth and the agents were friendly at the gate."
Cons: "Boarding was a challenge as there was not enough overhead room, delaying getting on/off the plane because my bags ended up in the back of the plane far from my seat. No TVs, tight space / small plane."
Cons: "Rerouted to Dulles and then to Boston instead of Manchester.. With no assistance in finding a way to Manchester in the middle of the night. Asked for help. Nothing."
Pros: "The flight it self was ok"
Cons: "The back and forth that I went thru between gate to gate and the last minute changes of the schedule"
Pros: "The United App is a must. Having so many movie and tv options made the flight breeze by."
Cons: "The cabin was so uncomfortably hot. After passing by a second time with the drink cart, there was still another two hours left on our 4.5 hour flight. I hit the button to request a flight attendant, and after 15 minutes, one finally answered. I asked for water, and they stood over me while I drank it so they could trash the cup."
Pros: "The staff was very helpful"
Cons: "Turbulence was horrid. Had to re route the landing causing me to miss my connecting flight. united had no other options for 23 hours. Therefore I chose to return to my starting destination. I still had to spend the night at the airport, and missed a 10 hour day of work due to no other flight options. All I received was a verbal apology. Glad I paid for a flight to a one night stay at Denver airport and back."
Cons: "The flight was delayed for 4 hours and when I checked in the agents at the front desk offered me a $10 meal voucher to restaurants that were already closed, so it was basically useless. I had to walk to opposite end of the airport just to find something open. My seat and surrounding area were filthy. There was hard, crunchy food on the floor, the tray was sticky and the seat 'cushion' was rock hard. Being that I have a preexisting lower-back condition, sitting in that seat was horrible. When I asked a flight attendant for a wet rag to wipe the tray off they told me I could just switch seats and showed that they didn't care. Basically, it was a disappointing end to a great trip."
Pros: "When they couldn't do their job they turned us over to American Airlines."
Cons: "Cancelled our scheduled 1:30 pm flight from Austin to Chicago for "scheduled" maintainence. We drove 3 hours and spent almost $300 for a rental car to get to Dallas for the flight they put us on, which we couldn't make. We told the check in counter and they gave us boarding passes for an American flight that wouldn't leave until 10:00 pm but that we could try to get on stand by for an earlier flight. At this point we were already missing a concert we were trying to make in Chicago. Another $150 gone. We were lucky enough to make the 8:30 pm Dallas to Chicago with American and arrived at Ohare by 11:00 pm. All in all United wasted $300 on a rental car, $150 of concert tickets and 5 hours of paid time off I can't get back. Very disappointed. PS: they gave us food vouchers at the airport to apologize and they were already expired. They couldn't do one thing right."
Say on tarmac for almost an hour in Denver…
Cons: "More Comfortable seats"
Pros: "The crew was hilarious. I love their honesty and awareness of how terrible it is to charge people $4 for water on a 3 hr flight."
Cons: "The seats, the leg room, the captains announcements, the intercoms sound quality, the temperature, the entertainment, so so so very much."
Pros: "This was an uneventful, therefore pleasant, flight."
Pros: "Air crew were attentive and courteous"
Cons: "It’s a budget airline, so I didn’t expect a lot of creature comforts"
Pros: "The crew was great, the chairs are uncomfortable."
Cons: "For the price it’s great."
Pros: "On time, new comfortable plane."
Cons: "Water/coffee should be free"
Cons: "Hardest most uncomfortable seats, ever!"
Cons: "I filled a lost & found claim for my mother's coat she had forgotten in flight from John Wayne California to Austin but haven't heard back even if it has been submitted or not yet. On our way back..Poor Airport service in Virginia, The lady on the counter said I can go but my mom who was on wheel chair cannot go as she wont make it to the gate and also that luggage has been closed 3 minutes ago and we cant take luggage... Three Minutes cost me buying new tickets from South west that was cheaper than you and allow extra bag. Your representative was in moo mood to either help me or compensate me in your next flight.. very Poor. Upon dialing your number I couldn't get hold of a representative to address my concerns. You guys need to improve your customer service and clients call response and make it effective."
Cons: "This is really weird. First of all, I booked the flight without paying attention that I was redirected to a flight booking website called Kiwi!!! I wouldn’t even recommend that you guys co-work with this kiwi website. I booked the flight with 20 hours layover, fine, I wanted to, to save money. But I have done math wrong and I realized I have to be on Portland by Sunday not Monday. So I go ahead and try to do manage booking and just change the date! I did but their portal just made me pay for 250 or something I don’t remember for the flight from Charlotte to Portland and I thought they will reimburse me part of original flight price after deducting any fees. But No it’s like nothing really happened and the most ridiculous and unprofessional thing they do is someone can’t reach out to any representative for this company. At all. It’s like they know, they are messed up so they avoid being on calls! How bad this is. Even when I get a number for them it’s not even free call it’s an international number. And after all of these, I get notifications from kayak, I don’t even know why. If kayak is stating that it’s nit responsible for any issues that could happen between a customer and any page he/she got redirected to, so why am I even getting notifications now? If you can really discuss and solve this out for me with the least I can get from this website called kiwi, I would appreciate it. Otherwise, I’m not even using either. Thanks It’s me Muhammad - 9893957358"
Pros: "The seats had lots of room"
Cons: "The flight attendants were very informal and not well groomed. The announcements made were not very professional"
Pros: "This is frontier airlines. They don’t get in a hurry, but they get the job done. Remember what you paid for."
Pros: "Nothing throughout the arrival to landing except the actual flight crew was at an even decent level."
Cons: "After having flown to Austin for the death of my mother my return flight to DC was delayed for over 8 hours. There was minimal communication and no real understanding of what was happening by frontier. When asked about any sort of compensation the employees were extremely rude and difficult. After so many hours they’re required to give a 50 dollar voucher but failed to do so. After not sleeping for multiple nights due to my situation I did not arrive into DC till 1am and had to drive multiple hours home in the middle of the night which was a major safety hazard. Frontier did not offer to compensate a hotel or anything for the inconvenice. Extremely disappointed in the horrendous service provided by the airline in this nightmare scenario"
Cons: "HORRIBLE CREW! I’ve never been treated so poorly by a professional in any industry. They were childish and inconsiderate. They made the already horrible experience of flying with this subpar airline even worse! I would never recommend this airline to anyone. I wouldn’t fly this airline again if they paid me to. We were in the 4th row and wanted to use the restroom, they put their cart in front of aisle (horizontally) and told us we couldn’t use the front restroom. No explanation at all. Just said “you have to use the one in the back”. As we turned to walk all the way to the back you could hear them laughing and snickering at us. Another example was when we pushed the call light to ask them to take our 4 empty cans so we’d have room for our laptop on the tray. She came to our seats and asked what we wanted. When we told her she said “you’ll have to wait” then walked away empty handed. It made no sense and they didn’t pick up the garbage for awhile later. Overall, the worst. Don’t fly this airline, EVER!"
Pros: "The flight was Very puntual, clean and nice personal in the round trip. I will recomend to my friends and I will flight again soon."
Pros: "The fair was low and boarding was efficient."
Cons: "The booking process was terrible online. There’s a charge for refreshments, the tray table is tiny, the staff didn’t seem happy, the seats don’t recline at all, they charge for carry ons, no outlet to charge my device."
Cons: "Same ☝"
Pros: "Nothing. Every single person I spoke with was insulting to me, repeated information they already gave me and showed no sympathy whatsoever. They cost me money, they cost me a day of work and no one even seemed to care but every single agent did find something different about me to blame. What an embarrassment."
Cons: "I couldn't check in online because of a website error. I couldn’t get ahold of anyone on the phone to check in. When I did they said I had to use the website. I arrived in plenty of time to board (there was a 4 minute security line) but they would not check me in and told me to call a number and they made no offer to help me and told me I should have chexked in online. I called the number and they gave me. I was on hold till I missed the flight. The agent told me the people at the counter could help me. I aksed for a supervisor. He offered to reschedule me for Sunday, (today is Thursday) for a $99 fee (the ticket was $63). After arguing for an hour i finally got the supervisor to refund my money but I still had to buy another ticket on another airline to get there. I will never fly frontier again ever."
Pros: "Straightforward fares if you are literate and do your homework. Also love that short notice fares remain inexpensive. I will definitely fly them again"
Cons: "The gate service at Austin and New Orleans was bad due to airport operations, not Frontier."
Pros: "Boarding was good and quick. Flight went smoothly and we arrived when we intended to. Cheap rate, because it was indeed a no-frills flight. Checked my bag because of the carry-on fees. No free water/snacks, at least on my two-hour flight. Come prepared. The seats were a bit stiff, but sufficient."
Cons: "Seat was a bit stiff, difficult to be in after an hour or so. A person larger than me would have had trouble."
Cons: "I missed my flight because traffic made me late and no one was at the counter to check my bag and issue a boarding pass"
Pros: "Bird was clean; crew was pleasant; flight was on time. Can't ask for much more."
Cons: "The layout of Frontier's planes, understandably, is to maximize the number of passengers while minimizing weight. However, the "lawn chair" (for lack of a better term) seating does not give a sleek, modern look; more of a cheap (and uncomfortable) one. This flight was about 2 hrs, and I couldn't sit in those seats much longer. As for the food/drinks comments, as many other travelers have noted, my suggestion is to either go back to the old school program of no-charge can of soda and small bag of pretzels, or don't even have a drink cart.....you're just making people mad in an, already, stressful environment for most."
Pros: "The attractive fare."
Cons: "Long delay on return flight."
Pros: "I didn't like anything"
Cons: "It was the worst customer service I have ever had. Our flight was cancelled and frontier did absolutely nothing to accommodate us that night or get us on a flight the next day."
Cons: "Rude lazy attendants. No effort to offer even water to me on a two hour flight. All they wanted us to do was clean up trash to make their job easier. Nickel and dimed and this kind of service?????? Also didn't need a repeated 15 minute sales pitch for a credit card!"
Pros: "Maybe just the price but it makes sense why it was so cheap."
Cons: "I was checking in on my app while I was on my way to airport. Approximately 1 hour and 15 minutes before departure time. The app didn't work and keeps on telling me the app has error. I restarted phone and everything. I had to check in at airport with no bags. When I arrived, there WAS NO ONE at check in desk. I was standing at empty security checkpoint and I could see my gate. The frontier employees were at gate early and never came to assist me. I waited for an hour until my flight left. You can imagine how furious I was- ridiculous for me to have this kind of experience. Thankfully united airlines got me on plane. Never flying frontier again."
Pros: "Comfortable. On time departure"
Cons: "Waited for more than a half an hour on the tarmac after landing for a ground crew. Checked baggage fees were high. Very slow to receive checked bag at the carousel inside. Will probably not fly frontier again"
Cons: "I will never be using Frontier again! I had the worst experience ever with them yesterday. When I purchased my ticket, I was not aware at any point that I had to be checked in 45 minutes prior to the flight time. With any other airline I have ridden, I have never encountered such a rule. I was trying to make a flight home after driving into town to help a friend move and tried to check in online when I was 45 minutes out from the airport. The frontier app let me pay for my carry on (which, at the time of purchase, I had no idea that I would be charged for a carry on), but then wouldn't check me in. How is that ethical? Charge me for a carry on when checking in isn't even an option?? When I finally arrived at the airport, the Frontier staff was rude and unwilling to do anything to help me. No refunds, no options, nothing. I was told that I would need to pay a $99 re-booking fee and then pay for whatever additional costs would be to buy another flight. Had they helped me get my boarding pass, I would have made it to the gate and onto my flight. What a scam. It is complete bullshit to not be willing to work with your customers at all, especially if you want to retain business. Good luck with that, because you will not have my business or that of any of my friends and family after my experience yesterday."
Pros: "Planes are newer, seat backs are thinner which gives the impression of more leg room, not very comfortable though unfortunately."
Cons: "For what looks like a competitive airfare consumers get up charged when it's time to get your seat assignment (ie. pay $9 or $15 or $30 MORE for a seat on the plane when it's time to check in - not disclosed when you book through Kayak of course). To be fair, there was 1 seat available for $0, it was in the last row in the middle...1 seat. I also experienced a first...getting charged $30 to bring my backpack on board as a carry-on. Airlines are now charging to put luggage in the overhead compartment. Same carry-on luggage you'd bring with you on any other airline for free, apparently not on Frontier. $30 for a backpack, wow. Apparently Frontier also claims 'we don't participate in TSA Pre-Check', meaning it's great if you have TSA Pre-check, but given Frontier doesn't 'participate' in this program even if the consumer has paid the $100 and cleared to checks to use this program (which is awesome), if you fly Frontier, you can't use it, they won't put the 'TSA Pre-Check' denotation on your boarding pass. Huh? I get companies like this shooting for operational efficiency, scaling lean, profit maximization et al, however this airline feels like a total money suck from top to bottom. 'We have snacks available for purchase'! Of course you do Frontier, of course you do."
Pros: "I like that Frontier encourages people to check bags. I feel it makes boarding and deplaning much quicker. The seats were nice and roomy. I just wish I could have reclined a little. I liked my Pinot noir and I like that it had a foil lid with a little straw...no spills"
Cons: "I wish there had been a magazine to read. It was cold on the plane. A little blanket would have been nice. I felt the snack selection was meager. I suggest offering a snack box with cheese, olives, pita chips, hummus and dried fruit or nuts. I like it when the pilot and crew talk a bit more on the microphone to engage people."
Pros: "If you don't show up at a certain time, even to the second. You are unable to board. Even if the plane is not boarding yet. And the only replacement flight home is 3 days later with no help to book some other airline. This is all over the Internet. I loved it. The worst. Never again will pay more to avoid them."
Pros: "I think the only good thing was the fact that we made it to the correct airport and didnt die."
Cons: "Frontier WAY overbooked the first flight. Myself and 4 others sat on a bench and waited to see if we could even get on the flight because it was "overbooked". No warning that this might happen mind you. When expressing my shock that the flight was overbooked, the gate attendants explanation was "Well that's frontier for you!" what kind of response is that? When speaking to the others waiting with me to see if they would be flying or waiting 24hrs before the next flight they said they will probably never fly Frontier again. Fast foward to the second flight, boarding went smoothly, the flight was fine and on time, until we landed and there was "another plane at the gate and it would be 5 minutes or so." 20 minutes later we start moving toward the gate only to get a second announcement that there was no crew to dolly us to the gate and we would have to wait til someone got us. Tack on another 40 minutes and we had been waiting in one spot for an hour after landing turning our 2 hour flight into a 3 hour flight. A woman even missed her second flight because of that delay! Seriously crazy that an airline can be so irresponsible with their customers money and time."
Pros: "Initially; I liked the price of the ticket"
Cons: "But. That price was an outright lie. That price was only to get a spot on the plane. Then you had to choose your seat with an up barge of anywhere from $11-$35. Then you have to pay for a bag. Zero free bags. Carey on cost $40. $40!!!! And a checked bag is $35. So my low prices ticket actually cost me another $51 plus tax above advertised. Then the plane. Plastic seats that do not recline or have any head support adjustment. I'm 5'10" and my knees touched the next seat. The over 6' gu next to me had his legs spread into both my area and the woman next to him just to try and fit at all. The only complimentary drink was water. No entertainment screen and the most laughable tray table I've ever seen. I had a cup of small Starbucks coffee and it wouldn't even sit flat on the little narrow tray. I used to fly frontier exclusively because the prices where really great and so was everything else. I'll never fly frontier again if I can help it."
Cons: "I lost my bag on a direct flight from Denver to Austin. Once Frontier lost my bag, a representative gave me a claim number and a number to call for inquiries and a status update. I called the lost baggage claim department several times and not once did they answer my call. I had to leave a few voice mails to an automated system. Finally, someone after 12 hours from leaving my initial voicemail called me back to let me know that my bag was found and would be delivered to the my friend's address. The bag was not delivered to my friend's house until 1:30am the following night, which was 36 hours after my flight had landed in Denver from Austin. Frontier also said that they would refund me the $40, but that they happened either. Frontier has very low air fares, but I now know that is in fact very deceiving and ultimately not in fact true. Asking customers to pay $40 both ways to check a bag is not worth it if they can't even safely transport a bag on a direct flight."
Cons: "I arrived at Austin airport one hour before my flight and no one was at the Frontier counter to help with a boarding pass and check my bag in. I had no choice but to miss my flight and they wouldn't give me a refund and basically told me it was my fault because I didn't arrive two hours prior to boarding? The Lady at the Delta counter told me no one had been at the Frontier counter for over an hour! So I recommend anyone spend the extra money and avoid this airline like the plague. Terrible terrible terrible!"
Cons: "Frontier's baggage policy is such a rip off and comparatively over priced. They allow 1 checked bag for 40$ whereas American Airlines and others charge 25$ a bag. For carry on items Frontier charges 60$(!) We were two passengers with each allowed a carry on item. After paying for our 2 bags, we were about to board when the lady at the boarding gate insisted on having us pay for our carry on ( whilst they clearly say one carry on item per person ). We were threatened with being kicked off the flight if we didn't pay for the carry on. Other passengers were also subjected to this behaviour. Never flying Frontier again. Rude boarding attendant, and a rip off baggage policy."
Cons: "My flight was delayed for 6 and a half hours. On top of that the airline charges $35 each way to have a carry on so I had to pay $70 on top of my already $200 something ticket. Then they charged $2 on the flight for a soda which is normally complimentary on all other airlines I have flown on. Then when I called customer service they said there was nothing they could do or credit any of the fees I incurred from paying for carry on baggage and said it was too bad the flight was delayed they didn't care at all."
Cons: "The woman at the check in counter was rude, and by the end she had me in tears my bag was fine on the fight in but she insisted on charging me 60 dollars on the way home I had no money or credit cards on me so I had to beg a stranger for money, and when I gave her the 60 dollars she said with a grin on her face we don't accept cash at that point I broke down not knowing what to do she announced one minute to board and finally they let me on I was a mess by then! Never again will I fly Frontier!!!!!!!!!!! Robin M. Cahill 215-669-1108"
Pros: "Dirt cheap price."
Cons: "If the flight were to last more than two hours the seats would become unbearable. And there was a surprise carry on fee."
Pros: "Our flight was cancelled and there was no customer service to help us rebook - we are heading to the airport now."
Cons: "Lack of customer service"
Pros: "NOTHING! They cancelled it!"
Cons: "They cancelled my flight the night before, their website gave confusing information (some places said it was on time, some said cancelled), and I was on hold for SEVEN HOURS!!!!! They never actually answered the phone. Guess what? I went to the airport in person, and nobody was at the Frontier counter for 3 hours. When someone finally showed up, THEY TOLD ME TO CALL THE NUMBER I WAS ALREADY ON HOLD WITH! I told him I'd been awake the entire night trying to solve this issue. SCREW IT! In the end, I went with Delta, costing me $441 more dollars on top of what Frontier stole! Delta was fantastic, the guy who booked me was hilarious and helpful, and I'm never messing with this 3rd party nonsense again unless I get a full refund."
Cons: "All frontier cares about is nickle and diming their customers. The flight was not too much less than any of the other airlines, but I should've done reviews before choosing them. They charge you $20 for your seat on top of your fare when you try to check in 24 hours early. They charge more for a carry on than a checked bag. They do not provide anything complimentary during the flight. Drinks are $2. Overall, I spent just as much as I would've with Southwest of American, but I felt ripped off and unappreciated. If you want a loyal customer base, Fronteir, I suggest you change your flight policies. This is 2016 and customer service is everything."
Pros: "The only two things I was dissatisfied with was baggage claim how nearly after 25 minutes finally our bags came. The second was the air stewards. They kept smashing into me and I was sitting on the aisle seat. One was skinny so I don't know why she kept bumping my arm the second one was overweight and even if he sidled he still would brush passengers's parts of their body on the aisle side. The tall skinny stewardes walked very heavily and I was trying to nap and everytime she walked past it woke me up. She needs to learn how to walk lightly that's my feedback"
Cons: "Plane had a bad part and instead of rerouting another plane or bringing part by special courier they waited for 12 hours for a part. If the CEO or the head of maintenance had been on that flight they would have made accommodations in an hour, not 15. No attempt to get us on the five other flights heading to Atlanta that morning. To add insult to injury Frontier offered a $100 credit for another flight within only 90 days. With bags being $35 each way and picking a seat another $15, that means I get my baggage free only. NEVERMORE."
Pros: "The plane was clean, the staff on flught was professional but I already knew I would have to pay for a carry on so opted not to take one. Stepped on board with a bag to go under a seat which was the only saving grace for a flight with this airline. A reasonable price if you aren't taking much."
Cons: "After the flight I looked at my credit card statement and noticed a LARGE, unexplained charge. (When I say large I mean 4x the price of the original ticket). Turned out that when I checked in they decided I needed my full middle name because the initial wasn't enough, even though that's all they originally asked for. Then they automatically charged me for the change without notifying me! Reported it to my credit card company as fraud until I found out what happened. They ended up refunding the charge, admitting they shouldn't have charged it in the first place, but what a hassle! Not an airline for passengers who care about their money."
Cons: "Everything..... To begin with I didn't even get to go on the flight I was scheduled for because I got there and when I went to print my tickets.... It was impossible to because it advised me to see the counter person... Well there was no one at the counter so I proceeded to the office... No one was at the office! I ended up missing my flight and losing my money... It seemed like some sort of scam ... Basically a loop you could not get out of and no one es there to help.. Worst experience!"
They change gates and tbe pasengers get lost.
Excelente viajar con spirit
No fue buena la experiencia
Pros: "The crew was amazing"
Cons: "Well the seat could have been better"
Pros: "Good seats up front"
Cons: "no wifi"
Cons: "No social distancing, they sell you cheap flights just to make everything an add on or extra charge. Kiosks we're having issues, employees just didn't seem to care."
Cons: "I have never had such rude flight attendants before"
Pros: "Crew was amazing. Flight felt safe. Overall for the price point, would definitely fly spirit again."
Cons: "Seats comfort and space but again for the price point no complaints"
Cons: "Chairs so uncomfortable"
Pros: "La experiencia en general ha sido muy buena. Solo que en las ocasiones que te sucede una emergencia no tienes derecho de cancelar, no se le otorga al menos un crédito y ni siquiera te pueden asistir mediante servicio al cliente."
Cons: "Necesitaba cancelar mi vuelo por razones de salud y se me informó que no me podían asistir a través del servicio al cliente. Ya que ellos no podían hacerlo."
Pros: "Flight was cheap"
Cons: "Flight news delayed and everything was chaotic and passengers were uninformed. Completely unorganized"
Pros: "Desk clerk was polite to help me check my luggage at the gate."
Pros: "Safe ontime flight at a great price"
Cons: "Seat bottoms are very hard"
Cons: "Then confort and they not have food for the passenger"
Cons: "Muy bueno el crew"
Pros: "Prices were reasonable."
Cons: "We know that airports don’t allow you to bring water (liquids) and that water (and anything) is super expensive at the airport. I am very disappointed that there was not even free water during the flight. Also if there is nothing special about the seats why make you pay for selecting them."
Pros: "The crew was amazing"
Cons: "delayed flight . messed up the time for my shuttle pick up . Now i’m sitting at the airport for an extra 3 hours"
Pros: "Yes the crew was amazing."
Cons: "Honestly this flight was as well done as it could be."
Cons: "The space between the seats could be better"
Pros: "the flight was good very fast"
Cons: "the flight was good, but the space inside the plane is very small, they charge you to breathe, water, luggage. even the wallet is charged as a personal item, to travel with a baby Spirit is NOT an option. The uncomfortable seats in that must improve a lot. Cheap tickets but you pay for everything."
Cons: "Left over 1.5 late and were never really explained why"
Pros: "Military friendliness Crew humor"
Cons: "There doesn’t seem to be an incentive to going through the self check in. I still had to make the long line. The boarding announcements weren’t loud enough which caused people to clog up the line so that they could hear what was being said in hopes of hearing which group was being called to board the plane. I never got offered refreshments on the plane or anything for that matter. I was never approached by any crewmember on the plane whatsoever. No shoulder room when sitting in the middle seat."
Pros: "On time"
Cons: "Seat not comfortable"
Cons: "You guys charge for carry ons. That sucks. I bought the ticket thinking 'great price'. Wrong"
Pros: "Nobody was in my side"
Cons: "Super delayed"
Pros: "The staff in the airplane wass kindly"
Cons: "Spirit service is awfull dont fly with them. Comfort is very poor"
Cons: "The space of the seat and that know we have to pay for our luggage"
Cons: "Our flight was delayed and we missed the connection even though we were told that the connecting flight was waiting for us. The only options provided were to wait until Tuesday (it was Sunday) without a Hotel or to receive a reimbursement and find another flight by our own. We had to buy a ticket from another airline. The reimbursement received was not even half of the amount paid or the price for one way ticket to that destination. We received a $50 voucher that expires in 2 months. No one from that flight wants to travel ever again with Spirit. Customer service was awful."
Pros: "Fast flight"
Cons: "Hidden fees and no leg room in seats. Guy tried to trick us into giving up our seats at check in for worse seats??? Just watch your back"
Cons: "Everything no amenities, poor service, dated airplane, hidden fees, charge you for everything. Just plain ridiculous"
Pros: "Flight was on time."
Cons: "The landing was a little brut."
Pros: "Nice attention from airline personnel"
Cons: "Checking in at San Juan airport took longer and e-systems didn't work ok"
Pros: "The gentleman speaking on the microphone was funny."
Cons: "Seats were terrible and uncomfortable. Charge for everything, nickel and dime for everything. My luggage was over by 2lbs (42lbs) and was charged another $30.00 aside from the $40.00 I already paid for my luggage. They also try to get you to fill out for a credit card to earn points for a free flight. . I will NEVER fly Spirit again."
Pros: "Timely departure. Great customer service in San Juan , Puerto Rico."
Cons: "At the FLL airport there were 2 lines outside the airport. We asked an employee and the person directed us to the shortest line. 30 minutes later another Spirit employee passed by us and asked if we had boarding passes and if we needed to pay for our luggage. We had boarding passed and had already paid for our luggage, Then she said we were supposed to be on the other line. She moved us to a very long line. I kept telling employees that our departure time was in about an hour and they kept saying we were in time. WE arrived at the gate 8 minutes before closing the doors. My luggage did not make it in time to the airplane and stayed behind in FLL. I blame those employees that did not inform us properly and to the lack of informative signs around the Spirit counters. This will be my last Spirit flight. The $40 charged per bag is too much and the carry-on sizes are too small."
Pros: "It was the only flight without stop. That is the only thing I like."
Cons: "The price, seat, services in all aspect."
Cons: "You end up paying for everything separately, so at the end there is not necessarily too much savings vs other airlines with better service and entertainment. Even carry on luggage costs extra."
Pros: "Just low fare"
Cons: "Pay for select seat, my son the traveler is military dependend and pay $55 for carrion bag, they didn't waived for be a military dependent"
Cons: "Crew food boarding check in employ not profesional"
Pros: "Nice service. Nice prices. Excellent flight experience. I didn't buy food, so I can't rate that."
Cons: "The baggages fee it's expensive."
Pros: "Wheel chair service"
Cons: "Ridiculous prices. At the end even if the ticket you pay less you have to pay to much in extras, so is not cheapier!"
Pros: "Nice counter employees. Fast counter service"
Cons: "We have to pay for everything including water and little space between seat"