Cons: "Plane was Not full, enough social distancing."
Cons: "couldnt change it"
Pros: "A great airline! From flight attendants, to meals , on time departure and even an early arrival , very happy with my first experience with them"
Cons: "Was perfect!"
Pros: "Boarding was very quick and organized. Crew was very helpful."
Cons: "787 would be nice...."
Cons: "From worst to worst."
Pros: "None at all."
Cons: "If they give you the seat assignment you pay for."
Pros: "no comment"
Cons: "check in was confusing, …."
Pros: "Everything is superb!"
Pros: "The flight was excellent except for the food. They could have fone better."
Pros: "crew were amazing"
Pros: "the crew were amazing, flight was smooth & fast"
Cons: "Need more leg room"
Pros: "A good value for the money. Food was ok, and the flight crew was friendly. Check-in was a bit unorganized but overall a good experience."
Pros: "Overall great"
Cons: "Was not able to online check in"
Pros: "Crew was great and so was entertainment"
Cons: "Communication on flight delays/ cancellations. Left our hotel room early to go to sleep in the airport for 8 hours because there was no information emailed out to inform us of a 6.5 hour delay"
Cons: "I don’t know why but I felt like they just didn’t care about your needs, I’m diabetic, and I needed to eat something sweet because my sugar levels dropped low, I asked the stewardess for a cookie but she didn’t want to give me one, I had to bagg her for a cookie, Very disappointing."
Pros: "Their flight attendants are cordial and well trained."
Cons: "Flight was delayed as usual and their boarding system is terrible."
Pros: "Std 14ish hr flight. Watched movies and slept."
Cons: "Flight's too long, can they fly faster?...HA!"
Pros: "Smooth fly. Sleep a little bit better not to shaky.some friendly passengers."
Cons: "Food is ok not much but ok."
Pros: "The staff was very helpful especially because I flew with my 5 month old son. They were very nice. The seat had enough space."
Cons: "The food was ok but could do better."
Cons: "7:55 pilot says we will take off on time at 8:00. Then sat on plane for hour, finally took off at 9:20."
Cons: "The crew ran out of meal choices for those in the back rows. Then there were no hot towels again for everyone in the back rows. There were no apologies for running out of hot towels even when it was asked about."
Pros: "good crew and entertainment"
Cons: "stinky food, fat girl beside me taking up all the room"
Pros: "The flight crew and seats"
Cons: "The poor communication and control of ground staff during boarding in Manila. Will not use PAL again due to the chaos there. Communication with customers was non existent"
Pros: "The staff was friendly."
Cons: "The airplane was over booked, there was not enough food for everyone, the food was stale and expired, the bathrooms exuded a stench to which you had to endure throughout the entore flight, there was not enough crew so requesting things took very long and we had turbulence for 90% of the flight, on a flight that was 11 hours long."
Pros: "the crew very accomodating.helpful,"
Cons: "The menu mainly. I have to understand that passengers are Filipino. Everything is so with sugar! It is not a complain. just I will have to get organized next time to buy some fruit or something more in accordance with diabetes and high blood pressure. overall great trip!"
Pros: "Direct flight to Los Angeles is convenient. Overall the flight crew was hospitable. The food was enjoyable and they keep restrooms clean"
Cons: "Terminal 2 at the Manila International Airport is aweful. The redundancy of screening at the gate is laughable. The terminal is too warm and there are not nearly enough seating for everyone at every gate I viewed. This experience alone may influence future use of Philippine Airlines. The flight attendant who served my section never smiled. I was suprised she is entrusted with serving passengers."
Pros: "Liked the smooth flight"
Cons: "Took too long at check in"
Pros: "I liked the service , the friendliest crew, quick ease for boarding"
Cons: "Food was not that good. They could have done better in that department. I've had better airline food. Needs work there."
Pros: "The crew was particularly proficient in their service during flight."
Cons: "Very uncomfortable, the seat I was on would not recline made my trip very unpleasant."
Pros: "I like that the plane was not very full and I had no seatmate beside me. The staff were attentive to the needs of the passengers."
Cons: "There was nothing I didn't like."
Cons: "It was the shortest flight time I've ever had from cebu going back to LA"
Cons: "My flight lax- going mnla was very uncomfortable.. the plane was so small. No tv, movie and music.. it was an old plane of PAL.. i was upset and other passengers. But going back was better.. I'll rate them 5/10"
Pros: "Watching movies and food"
Cons: "They don't call out any info for boarding; the seats are very tight and cramped; no leg room; no room to stretch in the aisles; I sat on the aisle and kept getting hit with the f&b cart; flight crew took too long using the bathrooms; took too long to get off the plane, I almost missed connecting flight; never fly them again!!"
Cons: "No in flight entertainment and no blanket. No information re delayed flight or planning to make connecting flight to LAX, such as seating near front of plane, etc. Poor service, unprofessional."
Cons: "Excellent staff. Very service oriented. I would fly them again. Good as well."
Pros: "Direct flight"
Cons: "The crew is not very attentive. Everything felt dirty. No tissues in bathroom"
Cons: "the airport in Manila is terrible. Elevator broken so had to carry my carryon up 6 or 7 flights of stairs. Not enough seats for the voucher breakfast and the breakfast was mainly tiny and full of carbohydrates."
Cons: "For the ticket price- I think that it would be nice to have more comfortable seats as the flight is a long one and it would also be nice if the crew make their rounds to check on the passengers and ask if they are comfortable"
Pros: "Crew was courteous, attentive, and friendly Inflight entertainment was up to date with recent movies, tv shows, Food could be better"
Pros: "Boarding and staff were fine. Was able to sleep."
Cons: "It was 2 hours late, postponed. Very old airplane. Food terrible."
Pros: "Crew was very polite and helpful. Food was enjoyable."
Cons: "Seat was uncomfortable. Got worse as hours went by. Business class in front of my seat sat empty the entire trip. I understand everybody cannot be upgraded but I paid extra for aisle seat and extra leg room. Maybe passengers that paid extra for seats could get an upgrade when available? It would have been a nice treat to be able to sit in a seat that was actually comfortable. I guess the padding gets worn down from all the passenger travel an that's understandable but for passengers with 13-15 hr trips, sleeping isn't an option really and the seats are just not soft enough. Perhaps a nominal $100 upgrade fee when seats are empty in business class? I'm assuming the reason business was empty is it's just too expensive? Maybe a price adjustment is in order rather than letting those seats sit empty? Overall, the flight was a pleasant experience. The seat situation was just a blemish on the trip. I will continue to use Philippine Airlines though probably in the future. Thank you."
Cons: "Boeing flight was changed to Airbus without notification"
Pros: "The aircraft was new and clean. This is the only direct flight to Manila. The seats have very good leg room and good recline angle."
Cons: "They are always late. This is very fustrating. Many people missed connecting flights. The drink service is poor and infrequent."
Pros: "The smooth take off and landing made me felt safe to fly."
Cons: "The crew seemed to be more interested in chatting w/ each other than serving. I had to go to the service area at least 5x to ask for water. We were in a "holding" area for 3 hrs prior to flight. Was asked to vacate another area in the terminal because we didn't want to b in this cramped holding area."
Pros: "it was nice flying with philippine airlines , just the laid over was very long , 8 hrs.."