Very enjoyable trip and crew was very polite.
On time both at departure and arrival. Economy in the 787 is comfortable with better leg room than usual. Baggage claim was excellent
The toilets could have better attended to. Entertainment screen in my seat froze and couldn't be used.
The entire trip from the beginning was a hassle due to a terrible customer service. No help whatsoever.
First class wasn't boarded first. Meal was ok, but not great. Seats were very comfortable
Pretty much on time and organized
Leg room is tight. okay for a short flight but would be uncomfortable on a longer flight.
The crew and the plan and the service were all top notch. However, their new policy as of 1/1/2018 in which they even charge for coffee and water seems very misplaced and excessive.
Their new policy as of 1/1/2018 in which they even charge for coffee and water on short flights (Madrid to London in this case) seems excessive, even in this day of ala carte flying. :-(
for the second time on this flight, the onboard devise for credit cards would not accept mine. this is the same card i used to book the flight. i complained to british air last time but they obviously haven't fixed the problem. there seems to be a problem using american credit cards these flights. is is a problem because nothing is free. luck;y a flight attendant did feel bad about it and gave me a glass of water
Crew on the flight home was extremely friendly! Flights were all on time. Food service and drinks were very good. Great in flight entertainment options
Customer service personnel over the phone was so rude to me. Flight crew on the flight from dfw to lhr wasn’t friendly at all.
Service was poor, flight attendants were rude.
Was charged 65 pounds for checking one bag. This was a big news to me. BA claims it was because I booked through Kayak. Would not have booked the flight. Luggage cost is almost superior to flight cost. Forced me to check my overhead luggage. Flight was delayed one hour because we had to go back to gate to rebLANCE WEIGHT
|Flights Arrive in||Erbil International|
|Flights Depart from||Baltimore/Washington|
|Airlines||Royal Jordanian, British Airways|
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