Daily cleaning, installation of cabin HEPA filters
|January||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 1% increase in price.|
Average price round-trip
|$1,493||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Cons: "Great flight. No issues."
Pros: "It got us to Atlanta on time."
Pros: "Professional crew, Good service , comfortable seating, fine entertainment."
Cons: "First time traveling abroad, it was a unique experience and a learning one."
Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"
Cons: "The flight was delayed over two hours"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Seat was comfortable"
Cons: "The temperature, it was kind of hot."
Pros: "The male crew member was excellent. He was responsive and speedy with trying to find a solution. He gave me a few flyer miles for my trouble and was empathetic, which is rare."
Cons: "The tv/monitor didn’t work so there wasn’t any entertainment for the majority of the flight."
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "Entertaining crew"
Cons: "On time arrival (we were late)."
Pros: "free movies on the flight"
Cons: "The check-in process at SFO airport was poorly managed."
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "I have no complaints. Not on"
Pros: "Good food, excellent service"
Cons: "Seats did not have enough storage."
Pros: "Awesome selection of movies"
Cons: "The seats are too close together, they do not recline far enough and the leg room is minimal"
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Pros: "Flight was good."
Cons: "we had a l long wait getting to the gate. Once we are the gate the delta staff had a hard time getting a wheelchair victim on the plane."
Cons: "The volume controls on the tv we’re pretty poor. Was either too loud or too soft with only 5-6 volume settings."
Pros: "Quick and easy boarding. The overall flight was fast so no time to get uncomfortable."
Cons: "New policy regarding lack of beverage service, particularly since I was in Delta Comfort. No drinks available."
Pros: "Crew was friendly and efficient."
Cons: "Vieux Fort boarding was the worst I have ever seen. There was no organization and we were boarding right next to another flight which made for complete chaos since there are not real gates there. Most of that falls on the airport and makes me appreciate traveling domestically."
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "Too many people, no room for carry-ons, departed almost an hour late."
Cons: "Too many people, no room for carry-ons, departed almost an hour late."
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "We spent 90 min in line to take off on the tarmac. Pilot kept us informed. Crew were very pleasant."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Cons: "Delayed boarding as the first flight of the day"
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "Plane was clean. Hotel due to missing connection was nice."
Cons: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."
Pros: "Free meals! Free snacks! Free movies! Comfortable seats and friendly flight attendants!"
Cons: "Board the back of the plane first"
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Good seats."
Pros: "Comfortable seats, pleasant crew, excellent entertainment, all good great but burrito snack."
Pros: "Free drinks in Comfort+"
Cons: "See above description"
Pros: "Delta met and exceeded all of my expectations on this Atlanta to Baltimore flight."
Cons: "Wonderful service, on time departure and arrival."
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Cons: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Pros: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Cons: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Cons: "Entertainment system was not working on all seats"
Pros: "Very friendly crew"
Cons: "In-flight system had some errors"
Pros: "Good selection of movies."
Cons: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Pros: "Entertainment system"
Cons: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Cons: "New variety of food"
Cons: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Pros: "Check in agent extremely helpful and friendly."
Cons: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Pros: "It was very comfortable and pleasant."
Cons: "Could be a little better the service, the dinner was late"
Pros: "Late departure, dirty, staff not friendly."
Pros: "Crew was solicitous."
Cons: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Cons: "Boarding clusterf..."
Pros: "crew was great, seats were comfortable"
Cons: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Cons: "Excelente aerolínea"
Cons: "boarding wasn't good."
Pros: "Flight was in time"
Cons: "Missed the flight due to late landing from earlier connection"
Cons: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Cons: "Old plane."
Cons: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Cons: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Pros: "Food and wine was very good. Music selection was excellent."
Cons: "Not enough leg room."
Cons: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Pros: "Modern aircraft with power, big screens etc"
Cons: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Pros: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Cons: "Business class seats weren’t comfortable and too narrow no entertainment."
Cons: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Pros: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Cons: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Pros: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Pros: "La entrada"
Cons: "El resto de cosas"
Pros: "Courteous crew"
Pros: "Staff was nice"
Cons: "MD planes are old and not very comfortable."
Pros: "Punctual, great food in Premium Economy, friendly crew."
Cons: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Pros: "Cabin crew very friendly and caring."
Cons: "Airport services and lounge are OK."
Cons: "There are always delays. Today it was that internet was down."
Pros: "Priority boarding"
Cons: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Pros: "It was a 30min flight not much to say The crew on the ground really took care of us"
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Pros: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Pros: "The boarding process was smooth and the crew friendly. Flight ran on time."
Cons: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Pros: "The food was good"
Cons: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Pros: "Excellent choice of movies. Great service. Friendly crew."
Cons: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Cons: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Pros: "Great crew, Food."
Cons: "Reduce baggage charges."
Cons: "cramped boarding space and Addis airport. Inadequate space for volume of traffic. Capital investment in expansion required if Ethiopian to compete!"
Cons: "Plane was very very old"
Pros: "Food and drink was good."
Cons: "Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport."
Pros: "Airrbus A350 confort"
Cons: "Crew professionalism and food to be improved"
Pros: "Amazing crew"
Cons: "They need to improve on thier inflight menu and the check-in and boarding experience"
Pros: "The crew was amazing. The crew is an asset to the airline"
Cons: "Boarding is chaotic."
Pros: "The staff"
Cons: "We were delayed for extremely long"
Pros: "The staff was nice and helpful"
Cons: "We were so extremely delayed"
Pros: "Loved the meals and the leg room"
Cons: "The entertainment could have been better but overall was not too bad"
Pros: "Seat layout-767 has only two seats across on the side sections, much better than three, which most planes have. Crew was courteous, captain explained reasons for delay. Plane was not crowded."
Cons: "Flight delayed two hours by weather. Ground operations seemed slow. All planes were delayed by weather, but ours took longer to get ready once weather cleared. Passengers were bussed to the plane for both boarding and disembarking while other planes used jet bridges."
Cons: "The plane was shaking everywhere thought I was gonna die"
Pros: "Check-in staff at desk ,claiming not working for Ethiopian Airlines only providing service to Ethiopian Airlines therefore unable to in depth questions."
Cons: "Good service"
Pros: "Flight crew was nice and responded to problems well. More trash pick up and water service would have been nice as it was a thirsty, long flight. I was given more water when asked it just wasn’t freely offered."
Cons: "The arrangement of the airport was disconcerting. To get to your gate you have to pass a another security point that you can not leave. The area was akin to a cattle yard. No bathroom, water, or amenities. You had to stay in your pen until boarding. Duty free was not allowed and had to be purchased on the plane for an additional cost. Not to mention the whole stopping in Dublin, Ireland for fuel without notice. There was nothing in my paperwork about it and we were only told to stay in our seats for the next hour or so while they refueled. We didn’t do that on the flight over was that was worrying and we were given no additional information."
Pros: "I took a roundtrip to Addis Abeba, Ethiopia from Washington, DC. The trip was 13 hours there and 16 on the way back (I think that included a refueling stop in Dublin). There was plenty of food and beverages provided throughout the flight - usually every 3 hours or so. Blankets, pillows, and several movie/entertainment were provided."
Cons: "I would prefer the the main cabin lights be kept off longer."
Pros: "This was an A-350 and the plane was very nice. Better entertainment system than the 777. The flight was smooth and the food was good."
Cons: "It took quite a while before the first service. It would be nice to have a drink service sooner."
Pros: "The crew members are very friendly, always smiling and attentive."
Cons: "The entertainment system needs an upgrade. Touch screens unresponsive."
Cons: "The headphones weren’t working and boarding at Addis was very poor. They should have more personal when checking before the Gates"
Cons: "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."
Pros: "Great entertainment center and seat back video."
Cons: "No Wifi available"
Pros: "Brand New Aircraft"
Pros: "Meal service plentiful. They kept the bathrooms very clean"
Cons: "This plane seemed older not as spacious or as clean as planes on Ethiopian I've traveled on before. Horrible film selections, and it's the same coming and going."
Cons: "The security line was very long and one security monitor check person was holding up the line - taking her time. Even the othe security people at the gate were trying to push her along. Most of the people getting on this flight had a short layover time. Escape ially with the previous flight being late."
Pros: "The hospitality"
Pros: "Spacious seats"
Cons: "80's airplane. Old. Seats not that comfortable, a bit dirty."
Pros: "Sleeping most of the way"
Pros: "their business class was very good and a huge difference than economy, well done"
Cons: "the seat space is the smallest I have seen in economy. i took one sector economy and the other business. no blankets for guests"
Cons: "Terrible food (chopped cold spaghetti with no flavor) and terrible service (crew forgot to offer me tea or water, did not come when called) and over one hour late with no apologies given"
Cons: "They lost my luggage and I had to call them every day to locate it. It took a whole week for me to have my luggage back while it was sitting in the Philadelphia Airport for 4 days waiting to be delivered to my house. On top of that no one seems to know the whereabouts of my luggage. Bad customer service. Be aware when flying with Lufthansa."
Pros: "See above."
Cons: "See above."
Pros: "The crew were all very friendly and welcoming."
Cons: "The food options need to be more varied."
Pros: "In entabe the way everything is done was very good the food on that day was not good"
Cons: "The flight schedule was changed and despite contacting Ethiopian multiple times, they did not comprehend the problem. I was scheduled from Dar to Blantyre to Lilongwe then to Blantyre AGAIN, my obvious final destination. Luckily the crew at Malawian Airlines allowed me off the plane early and edited my booking for the return journey efficiently and easily."
Pros: "Crew on flight were very nice and responding."
Cons: "The flight was delayed but they didn't tell us, they kept saying we are about to board the flight in a few minute. eventually it was an hour late. It's not a big delay but the way they acted like they didn't know anything and didn't tell us anything was not OK. Other then that flight was fine. there is no electricity or multimedia and not even a USB charge!"
Pros: "The crew very kind and made me feel comfortable"
Cons: "Old 767, with not comfortable set up and no individual TV set."
Cons: "The waiting time for the connecting flight to was far too long...."
Cons: "Lack of customer service. Due to the delay in Washington, we missed our connecting flight. Though the EA personnel knew of our delay and missed flight, we still had to wait in line at the counter for 3 hours in order for them to put us up in a hotel and make other arrangements. Though they had 15 hours to do this for us, they did not. They served some customers and did not serve others. There was no communication whatsoever, they just handed us papers without explaining what was happening."
Pros: "Entertainment options were good and they fed you several times"
Cons: "-changed flight schedule several times after booking ticket -3/4 segments were delayed causing me to miss connections - staff unaware of procedures -several mechanical problems with plane -still do not have bags after 7 days -no compensation provided for inconvenience -poor customer service"
Pros: "Long flight but comfortable. Pleasant crews"
Cons: "Horrible food selection, needs improvement"
Pros: "Lots of empty seats for sleeping. Nice big windows- best in class. Two hot meals served on board."
Pros: "We are so tired of showing up our passports many times in the ethiopian air lines. Overall we had a very good trip and the crews were so nice."
Pros: "Entertainment was good."
Cons: "There were tons of announcements in 3 or 4 languages which really was so annoying. Staff didn't seem friendly, lots of confusion there. Plane seemed every old and run down. Short stop in Paris took forever."
Cons: "Other travelers kept walking through our aisle, which was not an aisle. Therefore I was constantly getting bumped in the middle of the night waking me up. This area needs to be roped off to make other passengers walk around as to not disturb people sitting in that row. I arrived at my destination completely exhausted due to lack of sleep. Ethiopian Air provides horrible service."
Cons: "same flight crew"
Cons: "boarding announcements difficult to understand toilets not kept clean - not enough for size of plane stewards just OK - understaffed for a full 787 food mediocre - definitely better on other carriers to Africa spent 21 hrs in one plane from JRO to IAD in part caused by a 5 hr mechanical repair in Dublin pilot lead us to believe repair would be quick but it wasn't overall my worst international flight out of several dozen I will not fly Ethiopian Air again"
Pros: "Crew was good despite the difficult conditions they were placed in."
Cons: "An African airline needs at least 85% African entertainment (films,etc.). Orange squash instead of orange juice?!!"
Pros: "this part of the flight was not a pleasant one. the crew kept passing me over no matter how much I called. but they seemed more attentive to their native people (Ethiopian) because they spoke the same language. this was frustrating, the entertainment did not work for the entire flight, thank God I had my Bible to read...."
Pros: "Comfortable seats - but a bit of confusion for my family."
Cons: "My 3 year old son was originally placed away from the rest of our family. Obviously we were not going to allow that. Our 1 year old was to have access to a sleeping carriage but to fix the problem with our sons seat they moved the rest of us to the center of the plane. (A spot with no carriage placement). This was not resolved - and we ended up holding our daughter for 17 hours."
Pros: "The crew on board was excellent"
Cons: "The boarding process was the worst I’ve ever seen. No communication and when there was seemed very annoyed"
Cons: "Flight was overbooked. Had an issue getting my ticket 2.5 hours prior to schedule flight departure. Flight was originally scheduled to leave at 4:30. It was first delayed to 8:50 p.m. Then further delayed to 10:00 p.m. Plane left Casablanca much later than 10:00 p.m. which caused a very late arrival to IAD airport, 2:30 a.m. Boarding was a disaster. Stayed in line for over an hour not knowing if the plane was going to take off from Casablanca. No water was distributed and no communication was shared with the passengers until the crew announced boarding."
Pros: "I liked the flight in general. No turbulence and the flight crew was accommodating"
Cons: "The seats were outdated"
Pros: "Boarding on time. Crew was Nice."
Cons: "Seats small and uncomfortable."
Pros: "Crew was friendly and efficient. Seats and food were fine. Flight was smooth and on schedule.. Generous free checked baggage. Rare today!"
Cons: "Boarding was a bit chaotic with passengers made to wait in the jcorridor for 10-15 minutes until boarding continued. Board when the bus is waiting and plane doors are open! On board my 787 flight, the tray tables were very hard to close, the entertainment system didn’t work, and the bathroom, while not filthy, could have been a little cleaner."
Cons: "Delayed flight as they waited their passenger from Barcelona to arrive. Total chaos at baggage claim"
Pros: "The flight was so smooth all the way and the crew were just cool. I love peace ✌️ lol"
Cons: "Very poor help internationally"
Pros: "Not much"
Cons: "Didn’t even have an option to pick a seat even though I tried through various venues (when purchasing tickets, setting a preference after buying, when checking in, in the airport after checking in); completely disorganized airline with no communication or customer service. Would never recommend this airline to another person even if it is the cheapest option. Can’t trust the airline to get you to your destination as they claim"
Cons: "Once again, there were some issues because I am pregnant. There was continued confusion and duplication with the release of liability forms, and then there was an unfortunate incident wherein my water was taken away prior to the boarding area with a promise that I could get more in the boarding area. This turned out not to be the case. Luckily, there was a very kind staff person who ran onto the plane and retrieved a bottle of water for me, but this should not be the policy."
Pros: "Confused boarding process"
Cons: "No meal, just a snack."
Pros: "Longer flights have personal entertainment systems"
Cons: "Signage and communication in the Morocco airport was limited and often confusing"
Pros: "Business class seats were comfortable. Food was good to excellent. The flight was a good value."
Cons: "They are a little stingy showing you the booze but perhaps that's because it was ramadan. The BC lounge in casablanca has no alcohol during ramadan but did have wine at least when it wasn't ramadan (the 1st leg of our journey)."
Pros: "Great food great customer service"
Pros: "Aircraft and service"
Cons: "Smooth flight"
Pros: "I liked that i came to visit my daughter"
Cons: "Service and crew need a real makeover"
Cons: "I arrived from Tunis with late time more than 45 min ,I must run to reach my connection to Washington during a rush hour... boarding in time but comfort and food need to be seen and revue. Entertainment need an up date a lot of old movies and a lot of screens were not working and need to be fixed. It was a very bad experience with 5 days delay and no one helped me to fix the situation . even kayak sent old information about my trip."
Pros: "Very poor customers service"
Pros: "This particular flight was fine. Royal Air gives a sense of being unreliable overall, though."
Cons: "I’m not sure how much the airlines can control this, but boarding in Morocco was an absolute nightmare both coming and going. There are gates but the boarding flights are not really posted clearly and not announced. Even standing right next to the final checkpoint, you are likely to miss the boarding call. Fortunately it is such a cluster that you have enough time to eventually figure it out and not get left behind. Also, many connecting passengers had to check in and get boarding passes in Casablanca and whoever was in charge of seat assignments simply could not have cared less. I was traveling solo, but witnessed at least 4 separate instances of families not getting seated together or even in close proximity - even couples!! I don’t think I’ve ever seen that many disgruntled passengers before a flight departs when a flight hasn’t been delayed or cancelled. Note to fellow passengers: If you’re traveling with others, check your tix/passes and ensure you’re sitting together before you walk away from the counter. And ask for clarification there if you’re not sure. If you make it to the plane with those passes, the plane crew will tell you that you accepted them so those are your seats - they will not work with you."
Pros: "Once in flight, the staff were courteous and the flight was uneventful"
Cons: "securuity at CSM was the pits. Way too many check points and very rude security personel. in flight food was pretty bad"
Pros: "Plane was new and clean Entertainment system was gret with several new movies and games. Food was very good. Flight attendants were very friendly"
Pros: "On return trip, boarding was better and crew was more attentive than outbound flight. There’s still room to kick it up a notch—hot towel service, better food options."
Pros: "Prompt departure, early boarding, sleep before meal"
Cons: "Cabin looked old and dirty, seats were cramped (just like on any airline). Old aircraft, no entertainment system."
Pros: "Customer service was great."
Pros: "Seats on business class (dreamliner) but need for more ubs sockets Cabin crew Large variety of drinks Very large (maybe too) large portions of foods"
Cons: "Boarding with no attention to business class at baggage check and transportation to the aircraft Entertainment not including news Foods to be more diversified"
Cons: "Some passengers' tvs weren't working. Also some of the food ran out so we only had 1 choice of meal (fish)"
Cons: "it was very dirty and the bathrooms were broken not an enjoyable flight at all"
Cons: "Really the price is very expensive comparing to customer service which is null 0 , the food is nasty they make you feel like in the hospital , the crew is not helpful at all"
Cons: "Every single flight was significantly delayed, disorganized and with uncourteous staff. one flight was so delayed we missed our connection. I've reached out to Royal Air Moroc and no response."
Pros: "Comfort Crew"
Cons: "Again, there was confusion in the transactions that could have been improved with better communication."
Pros: "not over-booked, so was able to get my own row to sleep, efficient generally"
Cons: "male flight attendants and staff are a bit surly - some of the new security requirements, like having to check in computer and iPad when coming tot he US from Morocco, were not adequately explained or handled in a customer-service-oriented manner"
Pros: "food and time"
Pros: "Flight was a quarter empty so I could spread out a bit more. Food was better than most Airlines, including US Carriers. Didn't lose my bag or damage it."
Cons: "Check-in took 35-45 mins. See one person working while the other 3 sat around. On CMN-IAD leg i Got two cups of water with meal. Asked twice after meal and both flight attendants said ok but never returned with any. 2 hrs later I got up to get some water and went to galley and asked FA's for some. They didn't speak, they acted like I was bothering them and one pointed to the cups and water bottles...directing me to get my own. Never had that happen before and I fly often. US Air carriers typically have water Service at least once an hour. This flight it only occurred during meal Service, which was twice during entire 7.5 hour flight. Flight going IAD-CMN wasn't any better. I fell sick due to dehydration on the flight. Had same issue with not getting water on flight. Don't think I'll book Royal Air Maroc again."
Pros: "Decent food"
Cons: "flight needs wifi - larger selection of films."
Pros: "It was a comfortable flight and the staff were helpful."
Cons: "The vegetarian option one way was bland."
Pros: "Nice stuff, good food ..service too"
Cons: "I cant remember"
Pros: "The airline itself is pretty decent. The food is good enough. The dreamliner is a joy to fly. Entertainment at the seat is pretty good as well. The crew was friendly even though their english was quite hard to understand on the PA system. What I do like is that the crew does not sit there badgering you about cell phones and the like. Boarding could definitely be improved. It is like one huge gaggle of people when they ask to board. At least the flight operates on time."
Pros: "The weather"
Cons: "All but the weather"
Pros: "reasonable prices"
Cons: "Terrible experience. Never flying this airline again. Long security lines at Casablanca, the food was mostly bread and carbs-very little protein or vegetables, entertainment system was broken the entire flight, flight attendants rude and do not respond to call lights. My seat in the back was broken. Casablanca airport was stuffy and congested. People were smoking in the building."
Pros: "Plane was well-maintained and reasonably comfortable. Boarding was fairly orderly and on time. On the flight over, crew was pleasant and accommodating."
Cons: "On the way back, the cabin crew were not friendly and the service was only ok. Entertainment went down for about an hour."
Pros: "Ticket price and Non-stop flight to Casablanca from Dulles."
Cons: "Surly Flight attendants. Crowded flight conditions. Food is horrible and ran out of dinner options."
Pros: "I liked that it was a non-stop flight to Morocco. The service is rude and unprofessional, and the flight offering was minimal."
Pros: "boarding was easy, comfort was normal for an airplane"
Cons: "food was meh and cabin crew did not attend to people when they pushed the attendant button"
Pros: "Crew is excellent. Boeing 787 is a great plane. Would fly again."
Cons: "Entertainment system had many instances where streaming was lagged, bugs causing it to pause/stop play, required reboot midflight. Also, limited selection."
Pros: "I liked every single detail in this flight...great crew , timing, food ...etc"
Pros: "Entertainment, boarding, crew, comfort"
Pros: "Price Many empty seats so you could stretch out if you wanted. Timely departure & arrival"
Cons: "Inadequate beverage service - only with meals, not even water offered at other times, and on flight from Casablanca to Dulles they would not allow you to carry on water. I arrived pretty dehydrated. Having to go through Casablanca airport was the worst part - even though the flight itself was okay, the airport is so unpleasant I would not fly this airline again anytime soon - noisy, smelly, security is disorganized and slow, hardly any signs / directions and the ones they do have often aren't correct."
Airlines flying from Bamako to District of Columbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights