Checking was not good. They make up the rules on baggage as they wish. Very unfriendly check-in staff
There were some things that were not maintained well on the plane. There were foot rests that didn’t elevate for myself and my son in law. The flight attendants were excellent. Boarding in Senegal was chaotic.
Everything could have been better. The food was bad, the service was bad, and the flight staff were not very friendly.
I had surgery on both of my legs in February 2022 and the flight was booked in March. The purpose of booking business class was to have an opportunity to stretch my legs due to the surgery. The flight going and coming was so difficult for me because the seats were broken, I have video and pictures of this horrible flight and a report from my surgeon regarding the this. It is unfortunate that I will have to get a lawyer to get a refund and sue this airline. I have sent them correspondence regarding the incident as well as the Better Business Bureau and they refuse to respond.
After paying for business class, we were given anything but business. They used a rented plan from China that had no inflight entertainment, the seats were broken and besides that, we had a 15-hour layover in Dakar. The same problems existed on the return flight. The flight from New York to Baltimore was the worst, the flight attendance decided to have a personal conversation and I am guessing that because there were only three passengers in business class, that they did not have to give the emergency announcement and proceeded to carry on their personal conversation during the entire flight. Worst travel experience of my life!
First time in my life that i had a 5hrs delay with no agent to give us any explanation...We had a very bad experience with Air Senegal...while Senegal is a nice country to visit but the Air Sénégal airline is very bad in customer service...
normal business seats with sufficient leg room. good food. no entertainment whatsoever
Very comfortable flat bed. Perfect for overnight sleeping. Interesting that a dozen wheel chairs were provided to the elderly that have been walking teh whole evening only for them to board eaely. Made a joke that HC408 stood fo handicapped.
Flat bed !!!! and even free wifi !!! offered in business class. Price was 50% of competition. I came from ABJ and price was the same. Had phantastic fresh ornage juice for breakfast. All flights over the atlantic are like that. The rechecking of luggage and waiting time to go in same plane to BWI was a bit of a pain. Might make more sense to continue travel directly in JFK. For example we arrived early at 6 am in JFK but continuation at 9am and security only opens at 7.30am
