Efficient turnaround, flight on-time. Pre-ordered food arrived hot and was pretty good for the price.
I never mad a reservation so I didn’t fly. This was fraud. Take me off your email!! 😡
Soulless machine on the boarding that doesn’t allow even 100gr of overweight. Old airplane in poor condition.
Air Asia is a favourite of mine. Well run, good planes, great staff and great value.
Cons: "Seat pitch is low for anyone who is tall. Even though you pay extra money for rows 6-12 you end up boarding last."
Cons: "We were delay for 2 hours, no communication, no apology or compensation."
Pros: "stewards helped us with all our baby bags"
Cons: "not chewing on my knees for 4 hours would have been nice"
Pros: "The aircraft arrived late but the crew did an excellent job to turn the aircraft around fast and we ended up being early into Denpasar. Well done!"
Cons: "Not much to be honest? I value on time departures and this crew did everything they could to get back onto schedule."
Pros: "AirAsia is a crooked airline. We had to pay Singapore$120 to check in two pieces of cabin luggage at the airport because we HONESTLY declared they were over 7kg each. On board the aircraft most passengers had cabin luggage which most definitely exceeded 7kg. NEVER again AirAsia."
Cons: "Stop overcharging for every f...g thing if not booked ahead. Add it all up a regular airline is cheaper. Dont abuse your network and schedule. You will never get be back to fly you."
Pros: "The airline was okay and pretty much on time. I think they are one of the safest to travel on in Indonesia after Garuda Indonesia."
Cons: "Super old aircraft, it was very dirty including the seats and tray table. I didnt feel like touching it. There was no entertainment whatsoever."
Cons: "I dont know. Perhaps more on time schedule rather than delayed for 2 hours with no prior notice"
Pros: "We didn’t crash."
Cons: "Check-in Procedure Baggage Policies Security Airport Facilities Seat Comfort Flight Amenities Airline Staff"
Pros: "Cheap tickets"
Cons: "Flight attendants were not friendly. This is rare for Indonesia."
Cons: "Flight was delayed for 30 minutes but there was no heads up from the crew at the airport. After continued waiting after the boarding time, I approached the crew myself to ask and the crew didn't even know the flight was getting delayed (still no announcement to the other passengers). Pure nonsense"
Cons: "2 hour delay with no explanation. Checked bag arrived very wet."
Cons: "The checked in bagage did not arrive with our flight from Labuan Bajo. Every time they said it was arriving, but it did not. Staff did not know where bagage was. Afterwards I constructed that the bagage was simply not loaded on the place, because there was no space. So it was left intentionally and not lost. No one told us. They never admitted this to us, let alone compensation for wasting our time on the airport waiting."
Cons: "Not only was there a delay but there was so little information about the delay. No help with getting new tickets for our next flights. We were given the run around trying to sort things out ourself. The "refreshments" were absolutely horrible considering that we were delayed 8 hours over the course of two flights. When we got on the plane the seat pockets were so disgusting that I couldn't put anything inside them. The inflight drink and snacks were pitiful. Won't be flying Lion Air ever again."
Pros: "fast check in"
Cons: "delay no F&B provided during flight no in flight entertainment"
Pros: "Nothing to like. Basically the stewardesses in the plane where helpful, but I guess they where running over their allowed flight hours."
Cons: "4 hours delay, each and every time the delay was 1 hour more, and 1 hour more. Not even a close to correct estimation. No compensation from the airline for drinks or food. Once finally boarded flight-documents process took more than 20 minutes, and taxiing for take off took 25 minutes more."
Pros: "Lion air include the bagage in the flight price."
Cons: "even web check in already, we still have to Q-up."
The trip canceled and transferred me to another flight after 1 hour