Pros: "Staff was great and very helpful"
Cons: "If they didn't change my flight for 2 hours earlier."
Cons: "Misdirected at upper entrance."
Cons: "Baggage handling was poor"
Cons: "Lower the price and keeping up the good work!!"
Cons: "Airplane was extremely hot, service was poor"
Pros: "Friendly crew. Nice plane."
Cons: "Can’t think of any complaints."
Pros: "The crew had their hands full. Very friendly throughout the flight"
Cons: "Comfortable legroom and newer movies"
Pros: "Efficiency and on time takeoffs."
Cons: "FILTHY bathrooms, sinks wouldn’t drain, floors weren’t kept mopped. Truly disgusting."
Cons: "Couldnt get the lazy flight attendants to bring me a drink. I asked twice for a Coke Zero."
Pros: "Good seat - request granted"
Pros: "The overall boarding arrangement is smooth. Crews are friendly."
Cons: "The further delay made us arriving Hong Kong at midnight. We reach home at 1.30am."
Cons: "Seat recline marginally more than in economy, but 2x+ the price. Boarding process for PE abysmal. Food - slapped on a tray."
Pros: "They were really nice and the plane was pretty new"
Cons: "No bad experience"
Pros: "Uneventful but good. Lots of new movies"
Pros: "Hard to make such a long trip comfy in economy"
Cons: "Very attentive crew. I didnt go hungry or thirsty. Real friendly."
Pros: "Cathay Pacific was amazing. Great service and great food."
Pros: "Great crew, very professional. Food good. Easy boarding. Staff at check in were great fixing the problem of my seating."
Cons: "I had booked my seats online, however nothing was in place when checking in."
Pros: "Kind staff, decent food"
Cons: "Ridiculous baggage policy! Only 30 kg total baggage allowance when ALL OTHER AIRLINES ALLOW AT LEAST 40KG, AND MOST ALLOW 46KG! WHY IS CATHAY SO STINGY?!"
Pros: "air stewardess are friendly"
Cons: "noisy seat with people kicking my seat from the back"
Pros: "Great food and leg room"
Cons: "Did not leave enough time for a smooth transfer between flights"
Pros: "Liked the bit more leg room, wish I had that plane on my San Francisco leg"
Cons: "No gap to weigh your head on side of plane. Relatively uncomfortable window seat."
Pros: "No issues."
Cons: "No complaints."
Pros: "Short trip"
Cons: "No leg room"
Pros: "Food was better than other airlines for economy price. Movie selection quite good as well as other options. Audio was good quality. Liked the maps."
Cons: "Limited leg room."
Pros: "Enough space for legs, great VOD, good food, excellent service."
Pros: "Quick flight"
Cons: "Do not allow families with children to board first My entertainment system did not work"
Pros: "I had two flight crew that went out of their way to exceed my expectations on my BKK to HKG flight. One was the onflight manager, Bingo, and the other was the flight attendant, Carol. They are a testament to Cathay Pacific, and they should be acknowledged for their exceptional customer service!"
Cons: "Omelette with chicken stil bland."
Pros: "Very spacious and comfortable seats, great service, good food."
Pros: "Friendly crew. Above average food offerings. Wide selection of entertainment choices on individual entertainment console."
Cons: "Seat cushions not comfortable. Power outlets dont work consistently (both USB and AC outlets). No individual air vents."
Pros: "Comfortable seating, good tasting meals, and excellent service!"
Cons: "Not a thing! Everything was really great!"
Pros: "I fly CP to Bangkok because they have best schedule and shortest trip from Hong Kong to Bangkok - have flown 15+ times"
Cons: "The food is AWFUL - the menu is geared to chinese (I guess) and the flavors are undesirable but I don't fly for the food; the english entertainment selection is limited but adequate"
Pros: "The crew was more than accommodating. The little amenities helped for such a long flight."
Cons: "16 hours in economy. There is no way to be comfortable on any plane."
Pros: "The flight attendants were very nice and accommodating"
Cons: "Flight was delayed to depart so I missed connecting flight in Hong Kong."
Pros: "I booked the flight at an excellent price. Service is always good."
Cons: "Unfortunately, the cheap price meant my husband and I couldn't sit together for the 15+ hour flight."
Pros: "Food, games attendants were helpful"
Pros: "We were really taken care of and had a great experience. From the cleanliness of the plane, to the kind staff and generous in flight services/accommodations, we were very pleased. We look forward to flying Cathay Pacific again!"
Pros: "The food was disgusting. Quality of food served by Cathay Pacific in Economy Class has gone down in the last 3 years!"
Cons: "Entertainment is poor. the quality of the films and TV videos is quite mediocre."
Cons: "It was big problem with boarding in BKK because passenger was without a return ticket."
Pros: "Crew is lovely"
Cons: "My vegetarian food was horrible, terrible drink selection, mediocre entertainment."
Pros: "This is a new Airbus very similar to Boing 777. All seats in Business class are isle seats. I also needed assistance which was also excellant cutting my time in Hong Kong from 1-1/2 hour to less than 1/2 hour."
Pros: "good service and good food all total was very good"
Cons: "Next time i will travel with your flight"
Pros: "this flight same as my long fight great !!!"
Cons: "Dido on this flight too ! Nothing to complain about !!"
Pros: "Interiors ambience service attentive and courteous"
Cons: "Generally there is no complaint had a senior cabin attendant who was rather cold"
Cons: "Poor reception checking in was told that I would have to sit middle seat all the way to LA. Not acceptable...my next trip to Southeast Asia I will be checking other airlines!"
Pros: "the aircraft is new and comfortable."
Cons: "the meals are not as good as the past. the meal did not have entree and dessert even the maincourse was not as good as previous flight. i think the CX was curbing the expense on its meals."
Pros: "Good value over all, good on board entertainment"
Cons: "Food could have been better"
Cons: "Very dense seating. Essentially it's like a budget airlines: very dense seating, no IFE. Blankets are given only on request"
Pros: "Ahead of schedule departure and arrival"
Cons: "Poor/No IFE system, no wifi onboard and poor snack quality"
Cons: "The terminal for Phillipine airlines is greatly lacking. There are hardly any amenities and unless you get there before 0900 the next connecting flight is not until 2300. There need to be improvements on at least one for us to ever fly this route again."
Pros: "Good food."
Cons: "The lost my luggage from Manila to Bangkok. I had to travel on to Phuket without my luggage for 4 days. It was mind over matter to get to speak to anyone. I called 3 to 4 times a day to get my luggage. What a nightmare. I had to by extra clothes to survive. Nothing like flying 15.5 hrs, 5 hrs."
Cons: "Ventilation/in flight air conditioning, checkin lanes and waiting time"
Cons: "The PAL terminal in MNL is one of the worst airports in the world. PAL's in flight service is fine. But they really need to improve their terminal if they want to keep customers"
Cons: "Seat was uncomfortable and fake leather. Staff were surly."
Pros: "Crew male"
Cons: "Should be ontime"
Pros: "Crew was fine, FOOD HORRIBLE, NO BLANKETS NO ENTERTAINMENT SYSTEM, AND WE WERE 70 MIN LATE AGAIN"
Cons: "They are never ontime, over 100 flights in 2 yrs with them and 85 % of time they are delayed and very late, usually 45 min up to 90 min i've flown 245 flights in 3 yrs, the 2nd worst airline I have to deal with,"
Pros: "The flight, service, hospitality."
Pros: "More stores are taking US $, there is a small duty free shopping area. These are improvements."
Cons: "air conditioning was not working in the terminal. It far too small for the amount of passengers. Connecting flight was delayed for two hours!"
Pros: "Attentive, polite,, cheerful attendants, very service oriented. Very nice airplane and nice business class at very good price."
Pros: "Business class from Bangkok to San Francisco was good overall, especially for $1400 one way. Food was not very good for business class, was more in line with JAL, EVA, Korean or ANA econo class but again, for the price, no complaints. Great friendly service, quick boarding. Priority Pass didn't have a lounge in Manila but thankfully, Philippines Air had their own lounge with great food and drinks for 1st Class and Business class ticket holders. Plane from BKK to Manila was NICE and comfy, all latest technology with beautiful fully adjustable chairs that lay flat. Would fly with them again!"
Pros: "The safety belt works"
Cons: "3hours late for a one hour flight. Hour and half boarding then after sitting on the plane foe a hour they announced the plane w Needs repair and were waiting on a mechanic to finish the repairs. Why would they put us on a broken plane? I guess our flight was a test for the repairs. We could of sat in the terminal for the time instead of the plane."
Pros: "First let me say I am a big fan of Philippine airlines. The customer service is outstanding, I am always made to feel very comfortable and the movie selection is great. I would give them a 10/10...if it weren’t for the surprisingly below-average special meal selection....read on..."
Cons: "I have been a gluten-sensitive foodie for 7 years. I am not vegetarian. I still eat sugar, salt, spices, dairy, and fat. I have order a GF special meal for the past 3 or 4 trips I’ve flown but I always end up asking for one of the regular meals instead because the GF meals are SO awful. They are completely devoid of all salt, sauces, spices or any flavor, and are so bland that it’s like eating astronaut cardboard food. For example...the last flight I took (Manila-San Francisco), the regular meal options were a chicken sausage dish with some mashed potatoes and veggies, a wonderful colorful julienne vegetable salad, a flan pudding (GF by nature) and some bread with butter. The other option was a delicious smelling pork belly over rice (seriously some of the best pork belly I’ve ever had) and some veggies with the same sides. Everything was gluten-free except for the bread roll and looked much more colorful and fresher overall. By contrast, the GF “special” meal that I received was a plain chicken breast with no salt, steamed veggies that were overcooked and mushy to the point of colorless baby food, with no spices or sauces, a watered-down fruit salad, a rice cake with no butter and a banana instead of dessert. I was amazed at how bland and flavorless it was. Gluten-free does not mean sugar-free, low-fat, or dairy free. It simply means the absence of wheat flour. I still like sauces and spices. And I still like butter. A non-fruit dessert would have been nice. And since when does gluten-free mean flavor-free? I would have MUCH rather preferred the regular meal option with just a gluten-free rice cake substitute. Thank god they had extra regular meals for me to eat instead. Point being…if you’re not extreme celiac and just gluten-sensitive, I recommend ordering off the regular menu and just omitting the bread roll. The flavorless meal isn’t worth it!"
Pros: "Food was good. My dinner was beef with noodles. Check in was fast. Boarding and plane departure was on time. We arrived Manila Airport 15 minutes early."
Cons: "There was no entertainment on board."
Cons: "delayed take-off and took 20 extra minutes before disembarking"
Pros: "Access to myPAL Player"
Pros: "It was relatively on time (although eventually delayed in the tarmac) and the boarding was orderly. PAL usually has courteous and polite staff."
Cons: "Seats are cramped- you cannot put out a laptop and expect to be able to type normally. Your elbow will hit the passenger next to you."
Cons: "I was expecting that they will compensate for the time loss but unfortunately they did not. I asked for an earlier flight and a good seat, but they just kept me waiting."
Pros: "LLeg room for seats. Newer aircrFT Staff pleasant Food edable"
Cons: "Same shows and movies on different segments of flights. Same shows etc 4 weeks later on return trips, 15 to 11 hours long time. Also limited selection Red wine undrinkable What would stop me flying again next year! Manila Airport!!!! Small cramped smelly. Most food shacks do not take credit card and no atms to get cash, come on this is 2018. Also my wife was unable to get her seats confirmed in Thailand for comection in Manila to Vancouver which meant having to line up in the basement in Manila and then argue that we wanted our seats together for the long haul home."
Pros: "Arrival to first flight was clean and comfortable"
Cons: "During flight- attendant would put her hands all over the cups when filling up water etc. I could not even get water after watching how she handled things that guests would be drinking out of. The flight was - freezing. I turned my light on, no one came to me. I then went and found an attendent (2 different times) and discussed that it was very very cold. I asked to see if they had another blanket, they said no. They didn't do much to change the temperature. I watched for 15 minutes, and no one went to change it. Once they did, it didn't help the situation. Later I requested again, and similarly nothing happened. The food- terrible. Dried up hashbrowns, that were overcooked. Meat, I couldn't even eat."
Pros: "Normal flight. It was fine"
Cons: "The transit lounge was awful. Only water available & only 1 ladies toilet. Very crowded & noisy. The staff sat outside the lounge talking & did nothing about what was going on inside the lounge. Needs alot of attention"
Cons: "It was horrible. A Delayed flight and then it took forever to get off the plane when we got to cebu"
Pros: "The airport exclusive for PAL, smooth landing."
Cons: "The leg room was too tight , the seats look dirty and old. They run out of choice of food, so they keep on apologizing that you don’t have a choice. But take what ever they have."
Pros: "We booked this flight months ago and made plans to meet people. We wanted to arrive early to avoid traffic but since the flight as 3 hours delayed we arrived at 5 and did not get to the hotel that was 20 miles away in 2 hours. When I am late for my flight you cancel my ticket and make me purchase a more expensive one. More than the round trip I purchased so why don't you compensate me when your delayed"
Cons: "Your tardiness and inconsiderate way of doing business. Your irresponsible attitude towards your paying customers."
Pros: "Arrived on time."
Cons: "Because of Long lines at Thai immigration, I made it the gate as my Group was boarding. I was afraid I was going to be late."
Cons: "The stewardess as usual they are not friendly as they should be with the passenger, I have been flying with philippines airlines often time hoping the crew will be super smily and friendly, they are cold as ice !"
Pros: "I like the hot meals and cold drinks"
Cons: "The entertainment. Very limiting to those who are low in their mobile's batt supply. You should have with you an earphone or headphone. Planes wifi not responding."
Cons: "I need more legroom."
Pros: "Crew staff were nice and friendly"
Cons: "Lousy plane business class. Seats recline 20 degrees For entertainment. One has to download app Before flight"
Pros: "One of the flight attendants from my flight to Manila from Bangkok was very helpful in getting the ground crew to help me transfer from terminal 2 to terminal 3 by using the transfer bus. One of the taxi drivers wanted to take me for 800 pesos. But not only did I not have to deal with traffic on the street but be cause we were riding on the tarmac we saved a lot of time. Thanks to the helpful flight attendant."
Cons: "We left late from Bangkok and I was afraid I would not make my connection."
Cons: "Philippine Airlines makes it hard to upgrade seats. No on board entertainment."
Cons: "poor food no entertainment terminal 2"
Pros: "Food and crew"
Cons: "There was only entertainment on your phone or iPad"
Cons: "Flight is always late Seats are very small no screen at your seat meals are so-so"
Cons: "Connecting flight was delayed 1.5 hours which became 2.5 hours without notice. Had to run through airport to catch flight back to LAX which almost did not happen. Luggage did not make it despite prior assurances. Luggage was finally delivered more than 24 hours later. Employees were without information and only apologetic after much protest. No compensation offered. Writing formal complaint."
Cons: "The fact that u would not let me board without a leaving ticket. I have a wife and daughter there, and also PI ID. I missed my daughter's birthday. I will never forgive that"
Cons: "Of the four total flights, to include connections, Philippine Airlines was delayed on all legs. The delays were all after boarding and while sitting in plane. Delays ranged from 30 minutes to 75 minutes and all four flight delays were reported to be due to delays in getting baggage on the planes or getting the meals loaded on the planes according to the pilot's reports. Of note, on all four flights, the crew ran out of food before getting to our isle and had only one option remaining with no alternatives for those allergic to any portion of the meal. I would absolutely never recommend Philippine Airlines to anyone. The reduced cost of tickets was absolutely not worth the experience."
Pros: "Ice cream"
Cons: "No monitor"
Pros: "Crew were nice."
Cons: "leg room only enough for shorter people. Tall people will have their knees pressed against the seat in front. If you are tall and ask for a bulk-head seat, you will be asked to pay a huge increase in price. Zero consideration will be given to weather the seat is adequate. If you want an adequate seat, you must pay as if you wanted luxury. Also, the food was horrible. Also, even some international flights will have NO entertainment system at all and no means to charge your cell phone so you can entertain yourself."
Pros: "Nothing hated every minute of the cattle car ride from hell"
Cons: "Delays horrible flight attendants extremely small seats"
Pros: "For group check inc check-in personnel were inflexible. Nearly missed flight despite being in airport 2.5 hours before flight."
Cons: "Personnel were not listening to situation and issues that would be affecting passengersdespite taking to supervisor."
Pros: "Not much to speak of"
Cons: "They didn't mention the $20 airline use fee when I booked the flight"
Pros: "The pilot tried to stick to the schedule."
Cons: "My seat didn't recline properly. A lot of turbulence (over 90% of flight time) due to the monsoon season, I guess. The aircraft was somewhat small, Airbus A320-200."
Pros: "The crew was very nice and attentive to our needs"
Cons: "Comfortability wasn't great."
Poor service in Bangkok. Flight attendant is not friendly. You have to buy everything like water and coffee. Expecting for International should have free food or free snacks.
Pros: "Boarding was smooth and quick."
Pros: "The seat has a bit more space than regular economy in competitor airline"
Cons: "The cabin crews on this flight need some passenger service training!"
Cons: "Check the general volume off their audio system (recorded voice messages/info/guideline) for the passengers on the plane. It was too loud."
Pros: "All the crew were super pleasant and friendly despite attending to very rude European passengers."
Cons: "Keep up the excellent work!"
Cons: "Want to have a USB charging port on a seat"
Cons: "Cebu Pacific has to be the worst airline I have ever flown with. Boarding alone was so disorganized. People were trampling each other. The flight times changed twice. I lost over $200.00 with no refund. Said I could get credit. Yeah, like I would ever fly with them, again."
Cons: "Super delayed flight they dont offer even water and to think we are travelling with children."
Pros: "Fast boarding"
Cons: "Plane wasn’t full so crew should have let us spread out"
Pros: "Did not like the flight at all."
Cons: "5 1/2 hour flight- not even water was offered. Better explanation of baggage allowances. I got a shock of paying an extra $962 U SD . We were coming from international flight and did not have to pay for baggage’s . Had I been informed of baggage cost I would have selected a different carrier."
Pros: "Crew were very friendly"
Cons: "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"
Pros: "Seat was ok but could not sit with my husband"
Cons: "Check in queue at Bangkok Airport was very long nd took ages"
Pros: "Nothing much. The flight crew were ok."
Cons: "Flight was delayed 90 minutes. Boarding and departure lounge area was utter chaos because the Cebu Pacific staff were not clear about which flight waa boarding. The plane was horribly cramped. Extra seat rows had been installed to get more seating on the plane. That might be ok for the average 5'4" Filipino, but at 6'1", I literally could not fit my knees behind the seat in front of me. As a result I had to twist my legs into an uncomfortable position for 2 hours. Not fun."
Pros: "Friendly and ready to help crew"
Cons: "No form entertainment whatsoever. Deleted for about 2 hours"
Pros: "I liked that everything was fast and easy with no issues"
Cons: "I had the fattish person next to me who had most of his body in my seat."
Cons: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
Pros: "Staff's communication and it was on time"
Cons: "Too cold in the aircrat"
Pros: "Everything also wants money, very expensive."
Cons: "Everything is also no good."
Cons: "No wifi, no food or drinks provided. Checkin was a very difficult process with employees giving us different answers on same topic. No display in terminal where to check in on an International Flight. Charged us to check one bag each and would not allow us to carry it on although the same bags were allowed as carry on from NGO-MNL Were told by one person we could checkin for our flight, told were we’re at wrong counter and international counter was not open yet. My checked bag was ripped open somewhere in the process of being transported!! I don’t think I will fly this carrier ever again!"
Pros: "So delayed!"
Cons: "Delayed flight"
Cons: "What flight???? We cancelled it. My fiance booked me a ticket online using his card, Cebu Facific confirmed it but subjected of payment. for what if u already closed that payment ?? we understand that "FRAUD" thing but the thing is u SHOULDN'T CONFIRMED it and get back to us first. Now were having hard time getting money back for the booking that was cancelled."
Cons: "Flight was updated with no other options at all. Original flight was cancelled and they booked us on a much later time. Supposedly, we are arriving in incheon at 8pm. With the updated booking, we are arriving at 10pm. On the day of our flight they informed us that ot would be delayed and we’ll arrive at Incheon at 12mn."
Pros: "No hassles check in"
Cons: "Line for check-in was terrible. Wait was more than 45 minutes just to check in."
Cons: "First we pur Cebu Pac flight to davao at 7 am was cancelled dn we book another flight to davao at 5 pm dn it was delayed it is so stressful and inconvenient specially i have a 1 year old baby boy"
Cons: "Despite baggage being checked through from HK to Davao, Cebu offloaded luggage in Manila and failed to forward."
Pros: "New ish planes"
Cons: "Reduced leg room"
Pros: "On board Staff was great. Made everyone as comfortable as possible."
Cons: "Agent misquoted me overweight baggage charge by half. The service agent that had to break the news to me was horrified. I paid as much for the bag as the original flight. Seats were very tight. ( I am 6'1") Next time I will fly a regular airline for the same price that I spent. Pay for bag. Pay for insurance pay for food and drink on an international flight. So wrong."
Pros: "Flight was ahead of time. Friendly crew."
Pros: "Very efficient!i was very happy with whole flight!"
Pros: "Thank you for the great services."
Cons: "I BOUGHT ANOTHER TICKET WITH PHILIPPINE AIRLINES, WHICH LEFT LATER, TODAY AND I HAD NO PROBLEM. NO EXCUSES. SO I PAID TWICE FOR A TICKET TO MANILA FROM BANGKOK. THE BIG PROBLEM IS EVEN WHEN I GOT TO THE AIRPORT WAY AHEAD OF TIME, THE CEBU PACIFIC PEOPLE, JUST DO NOT CARE, THEY DO NOT GIVE A DAM. THIS HAS COST ME A LOT OF MONEY. AND TIME AND STRESS, THERE IS NO REASON TO NOT LET ME ON THE PLANE. I GAVE THEM THE INFORMATION, THEY NEEDED. THE SAME INFORMATION AS I GAVE PHILIPPINE AIRLINES, THAT I DID FLY WITH. I AM SO DISAPPOINTED IN THE HORRIBLE TREATMENT I RECEIVED TODAY."
Cons: "Seats are uncomfortable"
Cons: "Check-in, baggage allowance - virtually none, snacks drinks none, will never use again"
Pros: "we had a very tight connection from landing in Manila to catching our flight to El Nido. Cebu's team lead us through the check in process to expedite and save time and even ordered a special shuttle bus for us to take between terminals at the airport. I was very impressed and will be telling everyone I know how great Cebu is."
Cons: "Nothing. All good."
Pros: "Not much"
Cons: "Disorganised handling of passengers"
Pros: "I was as european preferred being offered a seat at the emergency exit, if I was healthy and able to assist..leaving me much more leg space.....being not so small and tiny as many asians.... !!!"
Pros: "The entire process was a breeze"
Pros: "Late arrival of plane meant knock on problems with air traffic in manila... over an hour late ... cebu airlines ok but system poor"
Cons: "Unfortunately delays caused by late arrival of plane - 1 hr late"
Was charged 200$ to check my guitar which I travel with all over the world and take on as carry on luggage 95% of the time on other airlines.
The aircraft, departure & arrival times, flight attendants were excellent. What could have been better: a bit more amenities: blanket, USB power ports, etc.
They wait us and the flight was 15 minutes late. Nothing more I could ask for.
The crew was nice and helpful. Sits are a little bit too small for high people (there is no place for knees and you have to sit in a uncomfortable position).
Flight was okay. 1 piece of Luggage is still missing.
2 flight stewardess was very helpful to carry my luggage for me I very touched .
A space left for going to the toilet from the port side of plane to the starboard toilet in quite zone . Always stepping over people's feet up in the front economy seats.
Can one expect anything better in a low budget airline Let’s be real
Cons: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
Cons: "Flight delayed. Please be punctual if can’t be earlier."
Cons: "No delays"
Pros: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Cons: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Pros: "Comfortable, clean, good crew, early landing."
Cons: "15 minutes stuck on the bus at disembarkation sucked."
Pros: "It was very good value for money."
Pros: "Crew were good"
Cons: "Flight was late."
Pros: "Crew were good."
Cons: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Pros: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Cons: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Pros: "we were on time and landed ahead of schedule."
Cons: "nowhere to store our cabin luggage"
Cons: "Allow us to upgrade class"
Pros: "Head rest not comfortable. Short distance okay not long one."
Cons: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Pros: "Extremely rude."
Cons: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Cons: "I am not sure why they were delayed."
Cons: "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
Pros: "On Time No Frills.Overall Good"
Cons: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Pros: "Overall it was a good flight."
Cons: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Pros: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Cons: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Cons: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Pros: "Ok time"
Cons: "No free drink"
Pros: "on time and departed early"
Cons: "none. is budget airline"
Pros: "On time."
Cons: "The flight was delayed for over 30 mins."
Pros: "comfortable seat"
Cons: "No TV on plane"
Pros: "very nice while Landed and take off."
Cons: "We did not order any foods. No suggestion."
Cons: "Temperature in cabin too warm on outgoing flight"
Cons: "It was moving a lot!!! :\"
Pros: "previous flight arrived a bit late but captain did his best to make up the time"
Pros: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Pros: "Good value. Some leg room in Biz."
Cons: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
Pros: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Cons: "Delay in delivering baggage"
Cons: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Pros: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Pros: "Scoot Airlines is a budget airline and is a great choice hopping from one spot to another in SE Asia. I use it quite a bit for travel between Singapore and Bangkok."