We were pleased with the flight experience. Nothing to complain or shout about. Unfortunately the rating scale in this survey will skew the results and give a false impression of what really happened. For example, we didn’t use the entertainment system yet we are forced to reply. A far more insightful scale would include “not applicable.”
We flew business class this time. The food in their economy class is much better in general. Also only coffee, tea and orange juice is free. Beer can be bought only. Same as economy, so their business class service is poor.
Nice flight, stress-free but why bother serving a meal on a 55 minute flight. From what I saw there was a lot of waste because travellers weren't interesting in eating on this short trip. Get rid of the meal and cut the price.
Generally good. I didn't have any food on the flight so I can't make a judgement. It smelled good.
Efficient, comfortable and clean-very good flight with friendly staff and crew
On a 45 mins flight to Koh Samui from Bangkok we were served delicious shrimp pad thai and hot tea. The flight crew did an awesome job serving a full flight.
Seats are tight and leg room so small. We had deep impressions under kneecap from the seat in front. A sign that Bangkok Airways is fully aware how small it is built is the cutout in the table. Very uncomfortable for people in size 1.80 m or more.
This is my 2nd flight with this airline. Service is very good. I was surprised they served a meal on such a short flight. The airplane landed so smooth that most people were unaware the plane had just landed. About half of the people on board applauded.
The staff were helpful and very pleasant. The food is tasty and there’s plenty of water provided. Flights are well air conditioned.
The food was inedible- The rice was hard as a rock The chicken was hard and could not chew Horrible meal. Don’t even serve it. It was an insult to think that you would have even served it.
Air Asia just dreadfull. Always poorest customer service and very unwelcoming staff which is clearly bread in from the Top down from the CEO
Everything was good. The red seats were a scam. Just like any other seat but red. Although they let you board earlier which was very nice.
Other than the bus wait time to off board passenger when we reached Don Muang, everything else was excellent
Very good, it would be good if payment for drinks could be accepted by card too.
Ontime, no frills, the cabin is clean, the ticket price is lower than the full-service airlines.
Paid for a meal we didn't receive. They admitted they had forgetten ours. No compensation or rectification offered. We requested if they would just give us a glass of wine instead and we would call it even. Crew advised they could not do this and to go to Air Asia counter on arrival and request a refund. Our flight didn't arrive until 2am so this was not a viable option. The crews solution was if we wanted a wine we should purchase one. I was unhappy with that suggestion considering they had already ripped us off with our meal.
Took 4 flights in 5 days 3 out of 4 left late about one hour each.
The boarding process was very poor - refueling on so rear ladder blocked. I think while boarding both ladders should be accessible so that passengers are comfortable instead of crowding through front ladder
No WiFi or movies. And the seat We’re uncomfortable. Good thing it was a short flight
It was on time! First time in a long time for Air Asia. Thank you!
Vast improvement needed in customer service. I couldn’t get the drink of my choice during both meals (i.e. sparking water and Diet Coke). I had used plastic cups falling onto me from the tray. No eye contact when they thank you on the way out signalling an insincere thank you.
Jia yung was the flight attendant that made this a miserable flight.
The flight isn’t great, as the plane has faulty with light and noise. It blinks and make noise for 8hrs non stop! Causing health and sensory issues! Causing Hazard matter to all 3 babies that on bassinet seats. This matters affected 12 passengers and the most horrible flight I ever experience. Have been flying with MAS for more 30yrs and this is the worst! Very disappointed
AC not working, just slowly blowing room temperature air. Long taxi time does not help as well. Sweating all over the whole trip.
Did not take as cancelled 3 time so took another airline
It was a 2-hour flight so they didn't have much time for serving food. There was some turbulence so they could not serve hot coffee or tea for the safety reason. Good service, good tasting food, nice plane, a little bit of delay.
The IFE is quite unconvenient if using our own device. Not all passenger brought their own earphone/headphone.
Ok, but legspace on MH0127 from Kul to Per was too small. It was not possible to tilt my seat which I don't understand because the seat in front of my could do it. So I didn't rest on the flight. Also, the crew was probably understaffed because it took very long time to take trash after the meal. Everything very different from the flight with Malaysian Airlines from London to KL.
Service / food has to be much better. Staff were not very attentive to requests. Requested for a second serve of coke and got a weird look back from the host! Was also told they don’t have extra water bottles when I requested for one before sleep! Dinner time food was very minimum and average.
An overnight Doha to KL. Great sleep, good service and tasty food in business class
