Some of the Air hostesses are not that friendly. Need improvement
Simply as follows:- First, there was no vegetarian option for the meal Second, only 2 washrooms for the entire economy class.
Boarding was quick & efficient; they gave boarding groups due priority; staff & air crew were very cordial and helpful, pleasant flight.
Cops Airlines is fantastic! The level of care and professionalism provided by the entire crew was top rate.
We had a great flight just wished they had a tv so we can see a movie that would of made my trip excellent.
horrible service, food was an embarrassment, no charging for cellphones, stay away
the food served was an embarrassment. No connection for charging the cellphone... What a crappy airline.
The flighr attandants were very rude they ignored me didnt offer me anything to drink throughoit the 4 hour flight i feel i was targeted and ignored because i was a darkskin latino man.
We paid extra with copa for seats near one another The plane was changed and we lost our seats We were all Separated. We have not received a refund for our seats despite emailing and calling.
We had a five hour layover in the way home from Colombia. I read the "bout your flight" email carefully before we checked bags. We had to go through security right at the gate. Almost lost our ground coffee because that airport only allows 16 ounce of coffee and we had 18. I've been to 48 countries and never heard of a coffee restriction. I can't follow a rule I don't know about. I requested they bring our coffee to our checked luggage. Instead tey gate checked our bag for free. Back to planning transfers in Dallas I guess
Delay at the airport was not clearly communicated. No announcements were made and since we are foreigners it was very hard to know what was happening at the Wingo gate.
That they were on tike but, They charge again for baggage while we already paid when we buy our tickets
Perfect for a very low cost flight. In time, safety perfect, and of course no service, just what you effectivement !
Delayed three hours and they knew it but didn’t say anything upon checking in
Cumple con su función, transportar, no incluye comida a menos que se pague un valor adicional y así mismo con los asientos y demás, brindan precios económicos pero tratan de compensarlo cobrando por todo lo demás, si desean un viaje económico y que no dure más de 3 horas el vuelo, recomendando
i was seated apart from my girlfriend even though I bought the tickets at the same time and the flight was half full. what are some of these airlines thinking when they assign seats?
Wingo changed departure time 3 times and kept us moving from one gate to a different one. A 1 one flight took me more than 8 hours. Don't fly wit Wingo, the worst experience ever
Nothing the vendor services and overall process was not an experience I would ever want to revisit again .
Pros: "Crew was great and friendly- good meals on long flights- best airline!"
Cons: "everything was great"
Wish some foods provided rather than just biscuit/cookie for flight more than 2 hours
Disliked having to wait a little longer to disembark from the plan when we landed in London
Always seated jammed in rear of aircraft Admirals Club food at DFW terminal D was absolute worst food experience and I pay $600/year to eat this dried out junk
Was not able to watch most shows on the entertainment site. They would not load
We had to turn around and head back to Manchester. Problem with a plane engine.
The plane was broken so we had to change planes.
The new seating in BC was a joy. My vegetarian pasta dish was excellent, very creative. The chicken potpie was ..... The crew was extremely focused and impersonal, but everything worked.
Any sort of gluten free snack option would be nice
Would have thought that they would gas up plane before everyone got on board
Wonderful crew and early arrival to our destination. It was so nice to have free wifi access and movies too. Thank you!
6 hour flight and have to pay for everything 100 dollars to add a carry-on bag is insane
Usb plugs for charging your phone does not work in every flight. uncomfortable chairs even in higher categories.
The usb plugs for charging your phone didn’t work, the seats were coarse and hard. Not very comfortable. No inflight WiFi
The check in is the only positive thing in Avianca. The seat is the most uncomfortable I have traveled, the distance is minimal.
Not what it used to be. The sale of food makes them look greedy!
No food, terms when selling are not clear. To pricy for the service in general
Avianca is not what it used to be. So disappointing
Late departure. When the flight arrived in Medellin the plane sat at the gate for 20 minutes waiting for a bus for us to get off the plane.
i think the flight was late because they were so strict about measuring everyone's personal items to try and charge them $119. It was really petty and made us late.
Terrible, We had to stay in Bogota for two days due to weather but the airline did not provide for the same day flight. Only two days later
They didn't let me board with a proper boarding pass. I threw away my bags so that I can board and was defined boarding. Had to take the next flight after paying more.
My luggage didn’t arrive at LAX, so that wasn’t a good experience.
Over SOLD flight. It does not matter that you were able to check in 24 Hours before and confirm your flight. At the airport, the company SPIRIT rep wanted to remove people who pay for lower fares.
Everything was fine. I'm average height and I pack light. I'm ready for my Spirit flight.
I have never flown Spirit it was much better than anticipated!
It was horrible. We were not allowed on the flight by spirit staff at the gate during boarding because I had a guitar. The same guitar I had at check in which I paid for and they said I can take it on the plane. We missed our flight, lost our luggage, and had to pay another $900 to rebook flights. Worst travel experience ever and spirit staff are the worst staff ever.
terrible service, no room for a dog underfoot, a broken chair that is impossible to sit on and all this costs a lot of money
For a round trip ticket costing US$460 extra, I did not get priority boarding, hence people took my overhead luggage space, the steward almost threatened me when I told him to remove the suitcase that was there. Airport staff in USA and Colombia, are NOT flexible or helpful when you pay extra, and look away or walk away when you want a correction. FALSE ADVERTISEMENT: Ads say "wine and dine" when you pay extra, NOT AT ALL!!! you get ONE alcoholic drink, ONE soda, and as much popcorn and/or nuts as dinner on a long trip. MORE FALSE ADVERTISEMENT: out of 4 legs on my trip ONLY TWO had WiFi, and there is NO movies nor magazines on board, so why do you ask about entertainment? ... If it was not for the fact that you are the only choice for trips to many destinations from Newark Airport, I would never fly with you! ... How about a refund for the extra money paid to make my trip bearable, was, in some ways worse than if I had just flew coach! ... YOU ARE BANKRUPT, DO BETTER, EARN RESPECT AND TRUST
My flight was arbitrarily changed from 6:00 AM to 5:10 AM ... One less hour of sleep after Christmas Eve, NOT very thoughtful, Oh, and I could not get a refund!!! I paid extra for a front seat and WIFI, there's was NO WIFI (flight 993 Dec 25). Why do you call what you offer FOOD? Would you feed your kids this stuff when you are trapped inside a steel tube for Hours??? Will I get a refund?
It has been delaying the flight over and over again. I ended up three hours later than my original arrival time