Copa Airlines (CM) - Read Reviews & Book Flights

IATA Code	CM
Routes	170
Top Route	Panama City Tocumen Intl to San José Juan Santamaria Intl
Airports Served	81
Top Airport	Panama City Tocumen Intl

Recent Reviews

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Find reviews that mention:

customer service

business class

great service

el vuelo

good food

connecting flight

crew was friendly

flights were on time

good experience

old plane

7.3

Pros: coffee and meals were excellent. movie selection was good. free blanket was much appreciated.

Cons: i paid extra to be sure to get a window seat... and there was no window in my aisle.

Reviewed Feb 2019

review from
4.8

Pros: It was just fine

Cons: Boarding was chaotic, food was poor.

Reviewed Feb 2019

review from
9.3

Pros: I liked that everything was smooth and everyone was helpful

Cons: The attention of the staff could have been better, never the less, they were an amazing crew.

Reviewed Feb 2019

review from
2.0

Pros: The only thing that was liked about this flight was the fact that I had an empty seat next to me.

Cons: The fact that there was no TV screen next to me for a 7 hr flight is atrocious. The fact that I was expected to download an app is ridiculous. The food was awful. I dumped out all my water and was given very little on the flight. My seat wouldn't recline.

Reviewed Feb 2019

review from
7.0

Pros: I liked the crew and the fact that I had a TV.

Cons: The destination of my connecting flight, the food and hesdphones they passed out.

Reviewed Feb 2019

review from
10.0

Pros: The friendly service provided by the staff on the aircraft and in the terminal.

Cons: Nothing in my opinion overall an excellent experience.

Reviewed Feb 2019

review from
10.0

Pros: Yes

Cons: Thank you

Reviewed Feb 2019

review from
10.0

Pros: Yes

Cons: Yes

Reviewed Feb 2019

review from
10.0

Pros: Yes

Cons: Yes

Reviewed Feb 2019

review from
2.0

Pros: I was running late and they wouldn't let me pay to extend my flight so I missed the trip

Reviewed Feb 2019

review from
7.0

Cons: Too warm in cabin. Someone was sitting in my seat 7D and actually began to negotiate w me to sit somewhere else.

Reviewed Feb 2019

review from
8.6

Cons: Atention and service

Reviewed Feb 2019

review from
7.6

Pros: Schedule and boarding

Cons: Better food

Reviewed Feb 2019

review from
6.0

Pros: nothing

Cons: a/c full, needs more control.

Reviewed Feb 2019

review from
2.3

Pros: nothing this was my poor flight in my life.

Cons: Todo, me toco un tripulante de cabina grosero y mal educado, me dejo todo el vuelo descontento, sin conocimiento de su trabajo y descortes. realmente tengo que encontrar un sitio de queja por este vuelo. Muy mala expericencia. vuelo CM436 Lima- Panama del 2/13/2019

Reviewed Feb 2019

review from
4.3

Pros: nothing

Cons: everything that other excellent companies offer

Reviewed Feb 2019

review from
4.6

Pros: diferente a otras aerolineas, nada, no ofrecen nada mas distinto.

Cons: todo, mejor atencion por parte de la tripulacion de cabina, mejor comida, avion muy frio, pudieron dar frasadas. aviones sin pantallas personalizadas o mejor entretenimiento a pesar de ser vuelo internacional. deberia costar menos los pasajes para ofrecer un servicio muy muy muy basico

Reviewed Feb 2019

review from
7.6

Pros: The crew was very good. Comfort is poor...

Cons: Wider seats.

Reviewed Feb 2019

review from
5.0

Pros: Only thing I liked was the tv in the seat

Cons: I did not like how the plane does not have WiFi. Also I had an issue with the food. I was seating in row 30 which is the back of the plane. They started the food in the front so by the time it got to the back we did not have an option. I don’t understand why their isn’t enough of the 2 options.

Reviewed Feb 2019

review from
7.3

Pros: A better flight experience than my MGA-PYT flight. Good entertainment system, simple, intuitive and best of all functional. Cabin crew was good about keeping passengers well hydrated without needing to remind them. Did provide sufficient food. Service was attentive,

Cons: Since I sat at the extreme back, by the time meal service arrived at my location they had run out of the chicken option. Food was mediocre.

Reviewed Feb 2019

review from
7.6

Pros: Not enough leg space

Cons: More leg room for tall people, I’m talking about people over 6’ 4”. I am 6’ 6”

Reviewed Feb 2019

review from
6.0

Pros: Routine flight

Cons: Boarding occurred before schedule, however we remained on plane past the scheduled departure. The airport was not busy at all. So cannot surmise why we stayed so long on the plane before take-off.

Reviewed Feb 2019

review from
6.3

Cons: More leg room

Reviewed Feb 2019

review from
7.6

Cons: They didn’t have the food choices by the time they got to me.

Reviewed Feb 2019

review from
8.6

Pros: Good service

Cons: Entertainment

Reviewed Feb 2019

review from
8.6

Pros: I liked the service, everything they provided.

Cons: Entertainment. They need a screen on each seat like other airlines.

Reviewed Feb 2019

review from
2.0

Cons: I never got on because I was unaware that I needed extra documents to travel there

Reviewed Feb 2019

review from
2.6

Pros: Crew was rude, didn’t give the 12 people in our group any attention. We felt discriminated our group were told that our duty free purchases were considered carry on &we have to check our other carry on while the passenger next to my friend had her carry on plus 4 duty free purchases w/her & was not

Cons: I travelled with my husband, 15yr old daughter, 2yr old twin boys and 1yr old baby, tried checking in online the nite before and couldn’t, rep on the phone couldn’t help me, told me we were all assigned seats separately & she couldn’t help fix the situation, checked in at the airport & was told I ha

Reviewed Feb 2019

review from
8.4

Pros: The crew was great!

Cons: The plane for Flight 498, February 3, 2019 needs to be retired - seats falling apart, exit sign fell off during the flight.

Reviewed Feb 2019

review from
8.0

Pros: The food and beverage were very good

Reviewed Feb 2019

review from
2.0

Cons: Major hassle at PCN as security wanted to confiscate Duty Free liquor even all paperwork in order And searched companion s purse 3x

Reviewed Feb 2019

review from
9.0

Pros: Boarding was amazingly fast.

Reviewed Feb 2019

review from
10.0

Pros: Amazing crew!! Not to mention the superb accommodations made to passengers when connecting flights were missed due to technical difficulties/weather. So organized, helpful, and friendly. They took away the stress of flying.

Reviewed Feb 2019

review from
10.0

Pros: Our flight got delayed due to freezing rain. The crew was so friendly and accomodating and answered any questions passengers had about the flight. Agents were waiting for us to further accommodate passengers with missed connecting flights. The process was so easy and effortless. Thank you Copa!!

Cons: One of my best travel experiences!

Reviewed Feb 2019

review from
4.6

Cons: Seats are uncomfortable Food was terrible.

Reviewed Feb 2019

review from
3.3

Cons: Food was terrible Flight departure time in the middle of the night is terrible, and the 1-hour delay made it much worse. Seats are uncomfortable.

Reviewed Feb 2019

review from
4.3

Cons: From LA to Santiago ok, from Santiago to LA (Panama stop) terrible. 7 hour delay and gave a $10 voucher to buy $8 bottle water, what a joke.

Reviewed Feb 2019

review from
4.0

Cons: 7 hours late. It was supposed to leave at 7pm, it left the gate at 2:30 am !!! Zero sleep. Gave a $10 voucher

Reviewed Feb 2019

review from
10.0

Pros: Everything

Cons: Nothing

Reviewed Feb 2019

review from
8.6

Cons: Ok

Reviewed Feb 2019

review from
9.6

Pros: Smooth boarding

Cons: Luggage pick up

Reviewed Feb 2019

review from
4.0

Pros: I was in need of a wheelchair, but seems like nobody cares. I could not go to the restroom, because the disorganization of the wheelchairs transportation. Almost lost my connection!

Cons: They need to be more organized and be more efficient with our disable necessities.

Reviewed Feb 2019

review from
7.6

Cons: Seat confort

Reviewed Feb 2019

review from
10.0

Pros: fantastic crew, spacious seats and super comfortable.

Reviewed Jan 2019

review from
6.3

Pros: I really liked the crew

Cons: The entertainment was really poor, I didn’t have many options. In the second flight, it didn’t have a monitor, so you’d have to watch things on your devices, but to do so, you needed the company app installed in your device before, which I thought it was inconvenient.

Reviewed Jan 2019

review from
10.0

Pros: On time , the crews

Cons: The food , and videos , individuals screen

Reviewed Jan 2019

review from
8.0

Cons: A seat in First Class.

Reviewed Jan 2019

review from
10.0

Cons: They don’t want to give you a whole can of soda or juice. Instead they give you a little tiny cup expecting passengers to calm the thirst with that.

Reviewed Jan 2019

review from
8.0

Cons: I did not like the chicken sandwiches or artificial eggs served on the breakfast portion. I felt sick for hours after the flight

Reviewed Jan 2019

review from
8.6

Cons: The food was not so good but everything else was remarkable well done

Reviewed Jan 2019

review from
8.0

Cons: Good crew, food was all right, didn't appreciate check-in and priority process. I had to go to the counter to check in as the mobile and machines wouldn't allow me, then couldn't select my usual window seat.

Reviewed Jan 2019

review from
7.6

Pros: I was seated in exit rows both ways, so there was more leg room. I really liked that they gave one full meal during the flight and then a snack just before boarding. It is a long flight, so no food - or just piddly snacks - would have been miserable. The movie selection was good.

Cons: The odd crew member was a bit grouchy, but that happens everywhere.

Reviewed Jan 2019

review from
4.8

Pros: Getting off

Cons: The crew should be bilingual, not leaving an hour late and avoiding being the 6th plane to take off

Reviewed Jan 2019

review from
7.0

Pros: The crew was friendly and professional. Boarding was smooth.

Cons: The only entertainment option is the mini screen every three rows.

Reviewed Jan 2019

review from
10.0

Pros: Good food froendly

Reviewed Jan 2019

review from
10.0

Pros: All good. Food, friendly, on time

Reviewed Jan 2019

review from
10.0

Cons: Nothing

Reviewed Jan 2019

review from
8.0

Pros: It was a nice and short flight. The food given to us was quite good, even though it was shorter than 2 hours.

Reviewed Jan 2019

review from
8.0

Pros: We seré stuck for 50 minutes in the plane, when landing as there was some problem probably with the airport ability to accept us. At first the captain anounced something but then no information was given. It was quite stressing.

Cons: We

Reviewed Jan 2019

review from
10.0

Pros: The flight crew on both flights was top notch

Cons: Nothing is perfect so there is always room for improvement. With that being said I have zero complaints and I look forward to flying with Copa airlines again provided they continue to deliver the excellent service they delivered this time around.

Reviewed Jan 2019

review from

9.3

Pros: I liked that everything was smooth and everyone was helpful

Cons: The attention of the staff could have been better, never the less, they were an amazing crew.

Reviewed Feb 2019

review from
10.0

Pros: The friendly service provided by the staff on the aircraft and in the terminal.

Cons: Nothing in my opinion overall an excellent experience.

Reviewed Feb 2019

review from
10.0

Pros: Yes

Cons: Thank you

Reviewed Feb 2019

review from
10.0

Pros: Yes

Cons: Yes

Reviewed Feb 2019

review from
10.0

Pros: Yes

Cons: Yes

Reviewed Feb 2019

review from
8.6

Cons: Atention and service

Reviewed Feb 2019

review from
8.6

Pros: Good service

Cons: Entertainment

Reviewed Feb 2019

review from
8.6

Pros: I liked the service, everything they provided.

Cons: Entertainment. They need a screen on each seat like other airlines.

Reviewed Feb 2019

review from
9.0

Pros: Boarding was amazingly fast.

Reviewed Feb 2019

review from
10.0

Pros: Amazing crew!! Not to mention the superb accommodations made to passengers when connecting flights were missed due to technical difficulties/weather. So organized, helpful, and friendly. They took away the stress of flying.

Reviewed Feb 2019

review from
10.0

Pros: Our flight got delayed due to freezing rain. The crew was so friendly and accomodating and answered any questions passengers had about the flight. Agents were waiting for us to further accommodate passengers with missed connecting flights. The process was so easy and effortless. Thank you Copa!!

Cons: One of my best travel experiences!

Reviewed Feb 2019

review from
10.0

Pros: Everything

Cons: Nothing

Reviewed Feb 2019

review from
8.6

Cons: Ok

Reviewed Feb 2019

review from
9.6

Pros: Smooth boarding

Cons: Luggage pick up

Reviewed Feb 2019

review from
10.0

Pros: fantastic crew, spacious seats and super comfortable.

Reviewed Jan 2019

review from
10.0

Pros: On time , the crews

Cons: The food , and videos , individuals screen

Reviewed Jan 2019

review from
10.0

Cons: They don’t want to give you a whole can of soda or juice. Instead they give you a little tiny cup expecting passengers to calm the thirst with that.

Reviewed Jan 2019

review from
8.6

Cons: The food was not so good but everything else was remarkable well done

Reviewed Jan 2019

review from
10.0

Pros: Good food froendly

Reviewed Jan 2019

review from
10.0

Pros: All good. Food, friendly, on time

Reviewed Jan 2019

review from
10.0

Cons: Nothing

Reviewed Jan 2019

review from
10.0

Pros: The flight crew on both flights was top notch

Cons: Nothing is perfect so there is always room for improvement. With that being said I have zero complaints and I look forward to flying with Copa airlines again provided they continue to deliver the excellent service they delivered this time around.

Reviewed Jan 2019

review from

7.3

Pros: coffee and meals were excellent. movie selection was good. free blanket was much appreciated.

Cons: i paid extra to be sure to get a window seat... and there was no window in my aisle.

Reviewed Feb 2019

review from
7.0

Pros: I liked the crew and the fact that I had a TV.

Cons: The destination of my connecting flight, the food and hesdphones they passed out.

Reviewed Feb 2019

review from
7.0

Cons: Too warm in cabin. Someone was sitting in my seat 7D and actually began to negotiate w me to sit somewhere else.

Reviewed Feb 2019

review from
7.6

Pros: Schedule and boarding

Cons: Better food

Reviewed Feb 2019

review from
7.6

Pros: The crew was very good. Comfort is poor...

Cons: Wider seats.

Reviewed Feb 2019

review from
7.3

Pros: A better flight experience than my MGA-PYT flight. Good entertainment system, simple, intuitive and best of all functional. Cabin crew was good about keeping passengers well hydrated without needing to remind them. Did provide sufficient food. Service was attentive,

Cons: Since I sat at the extreme back, by the time meal service arrived at my location they had run out of the chicken option. Food was mediocre.

Reviewed Feb 2019

review from
7.6

Pros: Not enough leg space

Cons: More leg room for tall people, I’m talking about people over 6’ 4”. I am 6’ 6”

Reviewed Feb 2019

review from
7.6

Cons: They didn’t have the food choices by the time they got to me.

Reviewed Feb 2019

review from
8.4

Pros: The crew was great!

Cons: The plane for Flight 498, February 3, 2019 needs to be retired - seats falling apart, exit sign fell off during the flight.

Reviewed Feb 2019

review from
8.0

Pros: The food and beverage were very good

Reviewed Feb 2019

review from
7.6

Cons: Seat confort

Reviewed Feb 2019

review from
8.0

Cons: A seat in First Class.

Reviewed Jan 2019

review from
8.0

Cons: I did not like the chicken sandwiches or artificial eggs served on the breakfast portion. I felt sick for hours after the flight

Reviewed Jan 2019

review from
8.0

Cons: Good crew, food was all right, didn't appreciate check-in and priority process. I had to go to the counter to check in as the mobile and machines wouldn't allow me, then couldn't select my usual window seat.

Reviewed Jan 2019

review from
7.6

Pros: I was seated in exit rows both ways, so there was more leg room. I really liked that they gave one full meal during the flight and then a snack just before boarding. It is a long flight, so no food - or just piddly snacks - would have been miserable. The movie selection was good.

Cons: The odd crew member was a bit grouchy, but that happens everywhere.

Reviewed Jan 2019

review from
7.0

Pros: The crew was friendly and professional. Boarding was smooth.

Cons: The only entertainment option is the mini screen every three rows.

Reviewed Jan 2019

review from
8.0

Pros: It was a nice and short flight. The food given to us was quite good, even though it was shorter than 2 hours.

Reviewed Jan 2019

review from
8.0

Pros: We seré stuck for 50 minutes in the plane, when landing as there was some problem probably with the airport ability to accept us. At first the captain anounced something but then no information was given. It was quite stressing.

Cons: We

Reviewed Jan 2019

review from

4.8

Pros: It was just fine

Cons: Boarding was chaotic, food was poor.

Reviewed Feb 2019

review from
2.0

Pros: The only thing that was liked about this flight was the fact that I had an empty seat next to me.

Cons: The fact that there was no TV screen next to me for a 7 hr flight is atrocious. The fact that I was expected to download an app is ridiculous. The food was awful. I dumped out all my water and was given very little on the flight. My seat wouldn't recline.

Reviewed Feb 2019

review from
2.0

Pros: I was running late and they wouldn't let me pay to extend my flight so I missed the trip

Reviewed Feb 2019

review from
6.0

Pros: nothing

Cons: a/c full, needs more control.

Reviewed Feb 2019

review from
2.3

Pros: nothing this was my poor flight in my life.

Cons: Todo, me toco un tripulante de cabina grosero y mal educado, me dejo todo el vuelo descontento, sin conocimiento de su trabajo y descortes. realmente tengo que encontrar un sitio de queja por este vuelo. Muy mala expericencia. vuelo CM436 Lima- Panama del 2/13/2019

Reviewed Feb 2019

review from
4.3

Pros: nothing

Cons: everything that other excellent companies offer

Reviewed Feb 2019

review from
4.6

Pros: diferente a otras aerolineas, nada, no ofrecen nada mas distinto.

Cons: todo, mejor atencion por parte de la tripulacion de cabina, mejor comida, avion muy frio, pudieron dar frasadas. aviones sin pantallas personalizadas o mejor entretenimiento a pesar de ser vuelo internacional. deberia costar menos los pasajes para ofrecer un servicio muy muy muy basico

Reviewed Feb 2019

review from
5.0

Pros: Only thing I liked was the tv in the seat

Cons: I did not like how the plane does not have WiFi. Also I had an issue with the food. I was seating in row 30 which is the back of the plane. They started the food in the front so by the time it got to the back we did not have an option. I don’t understand why their isn’t enough of the 2 options.

Reviewed Feb 2019

review from
6.0

Pros: Routine flight

Cons: Boarding occurred before schedule, however we remained on plane past the scheduled departure. The airport was not busy at all. So cannot surmise why we stayed so long on the plane before take-off.

Reviewed Feb 2019

review from
6.3

Cons: More leg room

Reviewed Feb 2019

review from
2.0

Cons: I never got on because I was unaware that I needed extra documents to travel there

Reviewed Feb 2019

review from
2.6

Pros: Crew was rude, didn’t give the 12 people in our group any attention. We felt discriminated our group were told that our duty free purchases were considered carry on &we have to check our other carry on while the passenger next to my friend had her carry on plus 4 duty free purchases w/her & was not

Cons: I travelled with my husband, 15yr old daughter, 2yr old twin boys and 1yr old baby, tried checking in online the nite before and couldn’t, rep on the phone couldn’t help me, told me we were all assigned seats separately & she couldn’t help fix the situation, checked in at the airport & was told I ha

Reviewed Feb 2019

review from
2.0

Cons: Major hassle at PCN as security wanted to confiscate Duty Free liquor even all paperwork in order And searched companion s purse 3x

Reviewed Feb 2019

review from
4.6

Cons: Seats are uncomfortable Food was terrible.

Reviewed Feb 2019

review from
3.3

Cons: Food was terrible Flight departure time in the middle of the night is terrible, and the 1-hour delay made it much worse. Seats are uncomfortable.

Reviewed Feb 2019

review from
4.3

Cons: From LA to Santiago ok, from Santiago to LA (Panama stop) terrible. 7 hour delay and gave a $10 voucher to buy $8 bottle water, what a joke.

Reviewed Feb 2019

review from
4.0

Cons: 7 hours late. It was supposed to leave at 7pm, it left the gate at 2:30 am !!! Zero sleep. Gave a $10 voucher

Reviewed Feb 2019

review from
4.0

Pros: I was in need of a wheelchair, but seems like nobody cares. I could not go to the restroom, because the disorganization of the wheelchairs transportation. Almost lost my connection!

Cons: They need to be more organized and be more efficient with our disable necessities.

Reviewed Feb 2019

review from
6.3

Pros: I really liked the crew

Cons: The entertainment was really poor, I didn’t have many options. In the second flight, it didn’t have a monitor, so you’d have to watch things on your devices, but to do so, you needed the company app installed in your device before, which I thought it was inconvenient.

Reviewed Jan 2019

review from
4.8

Pros: Getting off

Cons: The crew should be bilingual, not leaving an hour late and avoiding being the 6th plane to take off

Reviewed Jan 2019

review from

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