Copa Airlines (CM) - Read Reviews & Book Flights

IATA Code	CM
Routes	170
Top Route	Panama City Tocumen Intl to San José Juan Santamaria Intl
Airports Served	81
Top Airport	Panama City Tocumen Intl

Recent Reviews

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Find reviews that mention:

business class

customer service

flight was on time

flight attendants

great service

good food

great flight

la comida

crew was friendly

food service

security check

good entertainment

8.0

Pros: they were super friendly and helpful

Cons: my luggage could have arrived with me

Reviewed May 2019

review from
5.3

Pros: The price I paid for the ticket was outstanding, and that I am not charged for my checked bag.

Cons: Yesterday, COPA "did not have a system" so they were doing everything MANUALLY. I almost missed my connection because we were supposed to leave San Jose at 11:23, but did not get off the tarmac until almost noon!

Reviewed May 2019

review from
10.0

Pros: The crew was wonderful. They were very attentive throughout the course of the flight.

Reviewed May 2019

review from
10.0

Pros: The crew was great. They were very attentive throughout the course of the flight.

Reviewed May 2019

review from
5.6

Cons: Flight was delayed and airlkne system was down

Reviewed May 2019

review from
7.6

Pros: Nowadays people don’t treat others with a decent customer service

Cons: Flight attendants are not social, plain answers, no commitment to provide or exceed expectations

Reviewed May 2019

review from
7.0

Pros: Nowadays people is not like they used to be, don’t like to treat people as they would like to be treated

Cons: Customer service

Reviewed May 2019

review from
10.0

Pros: Easy to board

Cons: Speakers were not working properly

Reviewed May 2019

review from
10.0

Pros: Easy to board

Cons: Better communication with the speakers

Reviewed May 2019

review from
4.0

Cons: Late to leave gate/ cramped

Reviewed May 2019

review from
10.0

Pros: Everything!!!

Reviewed May 2019

review from
8.6

Pros: Crew was great

Cons: The flight from Panama to Quito was delayed by an hour and 25 minutes.

Reviewed May 2019

review from
2.3

Cons: Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence.

Reviewed May 2019

review from
10.0

Pros: Excellent

Cons: nothing

Reviewed May 2019

review from
10.0

Pros: The seat very well.

Reviewed May 2019

review from
8.6

Pros: It's nice to fly a real airline. Where a bag is included, overhead bins fit standard carry ons, the seats recline, if even just a short distance.

Cons: That omelette at 3:30 in the morning was horrible. Even the sausage link tasted odd. Not bad if the only complaint is airline food though.

Reviewed May 2019

review from
5.6

Pros: Fast flight

Cons: Check in process of copa was terrible. Check in clerk and manager wouldn’t let me take my stroller and check it at the gate. Had to leave it outside of the airport. Traveling with 2 small children.

Reviewed May 2019

review from
10.0

Pros: On time, service, the black woman who was part of the crew

Reviewed May 2019

review from
10.0

Pros: On time, the service

Reviewed May 2019

review from
10.0

Pros: Wonderful service, and also gave me a upgrade

Reviewed May 2019

review from
10.0

Pros: Everything

Reviewed May 2019

review from
8.0

Them change my flight with out a notification that was terrible

Pros: The ride was great

Cons: Couldn't get home earlier

Reviewed May 2019

review from
4.3

Pros: crew member was rude

Cons: Being polite

Reviewed May 2019

review from
4.3

Pros: One crew member was not the nicest nor helpful in her communication.

Cons: Being polite.

Reviewed May 2019

review from
5.3

Cons: copa app doesn’t let you checkin without error- had to go to the website... fail also when you get the boarding pass added to digital wallet- copa gate has no reader so u had to manually get a paper ticket and the lady was god awful slow so by that time you were in the back of line boarding

Reviewed May 2019

review from
4.4

Cons: Crew was extremely rude.

Reviewed May 2019

review from
6.0

Pros: on time departure and on time arrival. well trained crew.

Cons: food was mediocre.

Reviewed May 2019

review from
8.3

Cons: The mini TV screens are hard to see if you're seated very far back. And it's also hard to see the mini screens if other people have their window shades opened, so the personal screens for longer flights seem like a better alternative.

Reviewed May 2019

review from
5.6

Cons: This way the worst travel experience I have ever had. Arrival/departure with Kopa was the make unorganized thing I have ever witnessed in all of my travels. I literally felt like a prisoner during the boarding process while getting absolutely no communication from staff.

Reviewed May 2019

review from
2.0

Cons: Nothing

Reviewed May 2019

review from
2.0

Pros: No

Cons: Nothing copaairline dont let you select seats if u want to doing online they charge $30 each one

Reviewed May 2019

review from
2.0

Pros: Nothing!

Cons: My flights could have been on time so I count catch my connection and didnt have to buy another ticket!

Reviewed May 2019

review from
8.4

Pros: Great trip!

Cons: Everything was good

Reviewed May 2019

review from
7.0

Cons: Food was not good. I had the meet empanada with chips. What ever happened with the great meal Copa used to give us?

Reviewed May 2019

review from
8.0

Pros: nice flight crew

Cons: no complain

Reviewed May 2019

review from
7.6

Pros: everything was great but the only thing bother me was the A/C, waiting for boarding and all flight the air condition was poor and for me was hot all flight.

Cons: turn on in full cold the air conditioner

Reviewed May 2019

review from
5.3

Cons: El hotel que reserve y pagué no puedo entrar a el, por que en Panamá se necesita visa panameña de verdad estoy muy molesto, ahora me toca dormir en el piso de el aeropuerto con mi esposa estoy muy molesto

Reviewed May 2019

review from
8.8

Pros: Flight was great and crew was very nice as usual.

Cons: When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof

Reviewed May 2019

review from
4.3

Cons: Need more attention to details like order to boarding and entertainment

Reviewed May 2019

review from
8.6

Cons: More options in movies

Reviewed May 2019

review from
10.0

Pros: Very good experience and very good airlines

Cons: All is been very good

Reviewed May 2019

review from
10.0

Pros: On time!

Cons: Everything was ok

Reviewed May 2019

review from
10.0

Pros: On time!

Reviewed May 2019

review from
6.0

Pros: Friendly crew and plane seats still confortable.

Cons: Bad food. Choice of 2 types of meat sandwiches, chicken or beef burger. None without meat. Boarding is complicated.

Reviewed May 2019

review from
8.3

Pros: I paid extra for a seat in the exit row. It had a lot of legroom and was comfortable. The flight was smooth. It left on time and arrived on time.

Cons: The food was mediocre.

Reviewed May 2019

review from
8.0

Pros: Crew was nice , Food wasn’t bad

Cons: The check in process in Costa Rica was very bad. I wasn’t allowed to check in online, so then I get to the airport and there are seven windows open, six windows for people that are already checked in, and just one window for people that weren’t able to check in. very long wait for no reason

Reviewed May 2019

review from
7.0

Cons: Boarding procedures

Reviewed May 2019

review from
10.0

Pros: They give me a lot of food with no extra money , that’s so great even beers :)

Cons: Everything was awesome keep doing the same great job thanks :)

Reviewed May 2019

review from
4.0

Pros: Fast boarding

Cons: Food, silence on flighting, crew all the time make many rules all the night, and nobody sleeped.

Reviewed May 2019

review from
10.0

Pros: Everything was great

Reviewed May 2019

review from
8.3

Pros: Crew was nice, seat was comfortable, food was good

Cons: Going through security again at the gate was tedious and I couldn't bring my water on the plane

Reviewed May 2019

review from
7.6

Cons: Bathroom sink in first class was inoperable

Reviewed May 2019

review from
6.8

Cons: My lay over was too long. I originally booked with a shorter lay over and it was changed 3 weeks ago by Copa

Reviewed May 2019

review from
9.0

Pros: Yes the crew was very nice and the seat was ok...

Cons: Good and drink could be better but it was not bad at all..

Reviewed May 2019

review from
2.6

Cons: The flight was overbooked. The attendant did not inform us at all. We were questioned to a level that is acceptable on why we could not change our flight times. No vegetarian options to meals. Not sufficient blankets. When asking the crew for these things they had no customer service in explaininh

Reviewed May 2019

review from
3.3

Pros: the only plus was that the plane had TVs and blankets, and a meal. otherwise, not much

Cons: Everything... not a good experience overall. We were significatnly delayed for no reason. poor communication, rude staff and no wifi. seats very uncomfortable...

Reviewed Apr 2019

review from
4.0

Pros: Seats were very uncomfortable and no option for wifi. Boarding process seemed a bit haphazard.

Cons: Honesty, everything. Just seemed like no one knew what they were doing,

Reviewed Apr 2019

review from
8.0

Pros: Copa is always on time

Cons: Nothing I’m so glad

Reviewed Apr 2019

review from
8.0

Cons: Thank you for the trip

Reviewed Apr 2019

review from
2.6

Cons: Follow through on reservations made 6+ months in advance. And the $10 vouchers to make up for your terrible mistake are ridiculous, that does not make up for a whole day wasted. Also, food smelled and tasted horrible.

Reviewed Apr 2019

review from

10.0

Pros: The crew was wonderful. They were very attentive throughout the course of the flight.

Reviewed May 2019

review from
10.0

Pros: The crew was great. They were very attentive throughout the course of the flight.

Reviewed May 2019

review from
10.0

Pros: Easy to board

Cons: Speakers were not working properly

Reviewed May 2019

review from
10.0

Pros: Easy to board

Cons: Better communication with the speakers

Reviewed May 2019

review from
10.0

Pros: Everything!!!

Reviewed May 2019

review from
8.6

Pros: Crew was great

Cons: The flight from Panama to Quito was delayed by an hour and 25 minutes.

Reviewed May 2019

review from
10.0

Pros: Excellent

Cons: nothing

Reviewed May 2019

review from
10.0

Pros: The seat very well.

Reviewed May 2019

review from
8.6

Pros: It's nice to fly a real airline. Where a bag is included, overhead bins fit standard carry ons, the seats recline, if even just a short distance.

Cons: That omelette at 3:30 in the morning was horrible. Even the sausage link tasted odd. Not bad if the only complaint is airline food though.

Reviewed May 2019

review from
10.0

Pros: On time, service, the black woman who was part of the crew

Reviewed May 2019

review from
10.0

Pros: On time, the service

Reviewed May 2019

review from
10.0

Pros: Wonderful service, and also gave me a upgrade

Reviewed May 2019

review from
10.0

Pros: Everything

Reviewed May 2019

review from
8.8

Pros: Flight was great and crew was very nice as usual.

Cons: When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof

Reviewed May 2019

review from
8.6

Cons: More options in movies

Reviewed May 2019

review from
10.0

Pros: Very good experience and very good airlines

Cons: All is been very good

Reviewed May 2019

review from
10.0

Pros: On time!

Cons: Everything was ok

Reviewed May 2019

review from
10.0

Pros: On time!

Reviewed May 2019

review from
10.0

Pros: They give me a lot of food with no extra money , that’s so great even beers :)

Cons: Everything was awesome keep doing the same great job thanks :)

Reviewed May 2019

review from
10.0

Pros: Everything was great

Reviewed May 2019

review from
9.0

Pros: Yes the crew was very nice and the seat was ok...

Cons: Good and drink could be better but it was not bad at all..

Reviewed May 2019

review from

8.0

Pros: they were super friendly and helpful

Cons: my luggage could have arrived with me

Reviewed May 2019

review from
7.6

Pros: Nowadays people don’t treat others with a decent customer service

Cons: Flight attendants are not social, plain answers, no commitment to provide or exceed expectations

Reviewed May 2019

review from
7.0

Pros: Nowadays people is not like they used to be, don’t like to treat people as they would like to be treated

Cons: Customer service

Reviewed May 2019

review from
8.0

Them change my flight with out a notification that was terrible

Pros: The ride was great

Cons: Couldn't get home earlier

Reviewed May 2019

review from
8.3

Cons: The mini TV screens are hard to see if you're seated very far back. And it's also hard to see the mini screens if other people have their window shades opened, so the personal screens for longer flights seem like a better alternative.

Reviewed May 2019

review from
8.4

Pros: Great trip!

Cons: Everything was good

Reviewed May 2019

review from
7.0

Cons: Food was not good. I had the meet empanada with chips. What ever happened with the great meal Copa used to give us?

Reviewed May 2019

review from
8.0

Pros: nice flight crew

Cons: no complain

Reviewed May 2019

review from
7.6

Pros: everything was great but the only thing bother me was the A/C, waiting for boarding and all flight the air condition was poor and for me was hot all flight.

Cons: turn on in full cold the air conditioner

Reviewed May 2019

review from
8.3

Pros: I paid extra for a seat in the exit row. It had a lot of legroom and was comfortable. The flight was smooth. It left on time and arrived on time.

Cons: The food was mediocre.

Reviewed May 2019

review from
8.0

Pros: Crew was nice , Food wasn’t bad

Cons: The check in process in Costa Rica was very bad. I wasn’t allowed to check in online, so then I get to the airport and there are seven windows open, six windows for people that are already checked in, and just one window for people that weren’t able to check in. very long wait for no reason

Reviewed May 2019

review from
7.0

Cons: Boarding procedures

Reviewed May 2019

review from
8.3

Pros: Crew was nice, seat was comfortable, food was good

Cons: Going through security again at the gate was tedious and I couldn't bring my water on the plane

Reviewed May 2019

review from
7.6

Cons: Bathroom sink in first class was inoperable

Reviewed May 2019

review from
6.8

Cons: My lay over was too long. I originally booked with a shorter lay over and it was changed 3 weeks ago by Copa

Reviewed May 2019

review from
8.0

Pros: Copa is always on time

Cons: Nothing I’m so glad

Reviewed Apr 2019

review from
8.0

Cons: Thank you for the trip

Reviewed Apr 2019

review from

5.3

Pros: The price I paid for the ticket was outstanding, and that I am not charged for my checked bag.

Cons: Yesterday, COPA "did not have a system" so they were doing everything MANUALLY. I almost missed my connection because we were supposed to leave San Jose at 11:23, but did not get off the tarmac until almost noon!

Reviewed May 2019

review from
5.6

Cons: Flight was delayed and airlkne system was down

Reviewed May 2019

review from
4.0

Cons: Late to leave gate/ cramped

Reviewed May 2019

review from
2.3

Cons: Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence.

Reviewed May 2019

review from
5.6

Pros: Fast flight

Cons: Check in process of copa was terrible. Check in clerk and manager wouldn’t let me take my stroller and check it at the gate. Had to leave it outside of the airport. Traveling with 2 small children.

Reviewed May 2019

review from
4.3

Pros: crew member was rude

Cons: Being polite

Reviewed May 2019

review from
4.3

Pros: One crew member was not the nicest nor helpful in her communication.

Cons: Being polite.

Reviewed May 2019

review from
5.3

Cons: copa app doesn’t let you checkin without error- had to go to the website... fail also when you get the boarding pass added to digital wallet- copa gate has no reader so u had to manually get a paper ticket and the lady was god awful slow so by that time you were in the back of line boarding

Reviewed May 2019

review from
4.4

Cons: Crew was extremely rude.

Reviewed May 2019

review from
6.0

Pros: on time departure and on time arrival. well trained crew.

Cons: food was mediocre.

Reviewed May 2019

review from
5.6

Cons: This way the worst travel experience I have ever had. Arrival/departure with Kopa was the make unorganized thing I have ever witnessed in all of my travels. I literally felt like a prisoner during the boarding process while getting absolutely no communication from staff.

Reviewed May 2019

review from
2.0

Cons: Nothing

Reviewed May 2019

review from
2.0

Pros: No

Cons: Nothing copaairline dont let you select seats if u want to doing online they charge $30 each one

Reviewed May 2019

review from
2.0

Pros: Nothing!

Cons: My flights could have been on time so I count catch my connection and didnt have to buy another ticket!

Reviewed May 2019

review from
5.3

Cons: El hotel que reserve y pagué no puedo entrar a el, por que en Panamá se necesita visa panameña de verdad estoy muy molesto, ahora me toca dormir en el piso de el aeropuerto con mi esposa estoy muy molesto

Reviewed May 2019

review from
4.3

Cons: Need more attention to details like order to boarding and entertainment

Reviewed May 2019

review from
6.0

Pros: Friendly crew and plane seats still confortable.

Cons: Bad food. Choice of 2 types of meat sandwiches, chicken or beef burger. None without meat. Boarding is complicated.

Reviewed May 2019

review from
4.0

Pros: Fast boarding

Cons: Food, silence on flighting, crew all the time make many rules all the night, and nobody sleeped.

Reviewed May 2019

review from
2.6

Cons: The flight was overbooked. The attendant did not inform us at all. We were questioned to a level that is acceptable on why we could not change our flight times. No vegetarian options to meals. Not sufficient blankets. When asking the crew for these things they had no customer service in explaininh

Reviewed May 2019

review from
3.3

Pros: the only plus was that the plane had TVs and blankets, and a meal. otherwise, not much

Cons: Everything... not a good experience overall. We were significatnly delayed for no reason. poor communication, rude staff and no wifi. seats very uncomfortable...

Reviewed Apr 2019

review from
4.0

Pros: Seats were very uncomfortable and no option for wifi. Boarding process seemed a bit haphazard.

Cons: Honesty, everything. Just seemed like no one knew what they were doing,

Reviewed Apr 2019

review from
2.6

Cons: Follow through on reservations made 6+ months in advance. And the $10 vouchers to make up for your terrible mistake are ridiculous, that does not make up for a whole day wasted. Also, food smelled and tasted horrible.

Reviewed Apr 2019

review from

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