Find cheap flights from Basel to Illinois

Pros: "They are professional all the way. They take great care of their passengers. The food was very good. They made sure we had as a comfortable trip as one can"

Pros: "Organized overall"
Cons: "Cabin way too cold"

Cons: "Delay in boarding by 90 minutes; I think it was a power failure in the boarding gate...computers didn't work. No air conditioning either. Ugh"

Pros: "Food, entertainment"
Cons: "Terrible check-in (30min waiting), boarding was uncoordinated, and the cabin was probably 30 degrees!"

Pros: "Same."
Cons: "Same"

Cons: "I missed my flight from ABV to Istanbul. The customer representatives at the airport office couldn’t help me find or place me on another flight. They wanted me to purchase a new ticket and pay full price instead of the difference. The flight ime on my itinerary was 12:15a on Sunday (instead of 00:15) which confused me. My flt coming to ABV, airline left my baggage in turkey too and had no representative at airport to inform us what happened. Seems airline treats flights to Nigeria this way"

Pros: "A Lousy airline. Also for Americans: They don't issue visas to allow the passenger who lost their flight to go to a hotel. They stated that there was a diplomatic problem between Turkey and the US so they don't issues visas anymore to Americans. STAY AWAY FROM TURKISH AIRLINES!"

Cons: "Delayed flight. Lost baggage. Although promised to be delivered on the next day, it didn't happen. Still waiting for resolution of this issue."

Pros: "Food customer service touchcreen tablet in each seat. Tablet has access to free movies, shows"
Cons: "for those flying to Saudi Arabia for pilgrimage or umrah, the crew is not knowledgeable on it."

Cons: "Previous flight cancelled due to weather conditions, and despite calling and having a lot of flexibility with time, we were unable to reschedule without massive charges. Our refund was quite low, and we will rebook on another airline. This, despite being a TK gold card member."

Pros: "Movies"

Cons: "I was supposed to be given two boarding passes through my check-in but I was given only one. This caused a lot of confusion on the Istanbul Airport. The staff there we unbelievably rude. They caused two passengers (on separate occasions) to miss their flight right in front of my eyes due to no apparent reason. They plainly refused to cooperate with passengers."

Pros: "Nothing, will never use this airline again."
Cons: "Worst customer service. Very uncaring and rude. Worst airline I have seen and I have traveled with many. Had doubts about using Turkish and a little less expensive ticket turned out to be the most expensive in many ways. Went to the gate 17 minutes early and the agents and the plane was there but was refused entry and was lied and told to go to gate 215 and missed the flight even though there were empty seats on the plane. Asked for help at the other gate but was given the run around and ignored by everyone and told to go to gate 214. After I went to gate 214 was told to go to customer service lower level. Turkish airline supervisor Mustafa Bogaz at Istanbul customer service held a grudge because I was upset and yelled at one of the supervisors and he told Mustafa and everyone not to help me and wanted to get back at me and said penalty in front of me to the customer service member I was speaking with. Mustafa lied and would not put me on a connecting flight and said I had to pay penalty and wait 24 hours. Told me to go to customer service outside the airport and would not call them after I told him I was ready to pay for a connecting flight and could not wait 24 hours and needed to go to work. Even though an American citizen was told needed a visa after waiting 1 hour in line and had to pay to exit the airport. The machine didn't work and the credit card was refused. Got stuck at the airport for 24 hours and missed work and a family event. Turkey is a hell hole and nothing works. Will never visit again. Mustafa 6 hours later was still holding a grudge and told another customer service member in Turkish in front of me to lie to me and say there was no emergency aisle seat available for the flight the next day. Got an emergency aisle seat the next morning when Mustafa wasn't there. Everyone in the customer service team including other supervisors took Mustafa's side and would not help me and lied. Everyone had no compassion and held a grudge."

Pros: "Everything was the best! The food, the movies etc on board to choose from, the staff, everything was great. Turkish airlines is the best airline I've ever been on—US companies need to take note! Even on a 2:10 flight we got a full meal and many drinks."
Cons: "Nothing! Everything was perfect!"

Pros: "Food"
Cons: "Boarding and airplane age."

Cons: "boarding was chaos seats were tiny and food was abysmal"

Pros: "Crew was great, movie selections were good."
Cons: "No warning or info when we hit a lot of turbulence."

Pros: "The entertainment and toiletry handout with slippers was the only enjoyable event"
Cons: "It took 57 mins of checking my passport and boarding card at 3 stations while standing in line prior to. Boarding. We underwent screening upon entering the airport and at customs. This subjection to standing in the heat in 3 lines of additional checking was lunacy. The plane was nasty , no tissue or paper towel was available in the bathrooms. The one toilet was out of order prior to taking off 1 hour later than our scheduled departure time"

Cons: "I didn't received my luggage same day Ithat was not find it and I had to wait 4 days to get it"

Cons: "Crew seemed harried, and even ignored me at times."

Cons: "Sat 44A. The entire row behind me had 1 adult & 2 children. 2 Hours into the flight, there were 4 children, no adults and the seats were used as a playpen. 7 hours of kicking, punching the screen, opening the window shutter during "sleeping time" as instructed by the crew. Wine was poured on my back, water splashed on the person next to me, children were climbing over my head... etc. No parents or flight attendants could help the situation. Boarding was a mess. 10-15 passengers surrounding me sat anywhere they wanted creating a delay to push back because everyone just sat with their family and disregarded the chaos it created for those individual travelers wanting to sit in "THEIR PROPER SEAT". This was the worst / never ending flying experience I've ever had. I will never fly Turkish Airlines again."

Pros: "The flights attending."
Cons: "The waiting time for next flight."

Pros: "The entertainment selections and technology were great."
Cons: "There were no announcements made during boarding and it was a little chaotic."

Pros: "Cabin crew was quite attentive."
Cons: "Boarding at Istanbul airport took a very long time and was not organized. Meal preference was not recorded properly, so there was a scramble to find me a vegetarian meal. Flight was pretty delayed."

Pros: "Nothing"
Cons: "3 hour delay. No announcements. Had to use my passport just to use the restroom. Food was terrible."

Pros: "Clean, efficient."
Cons: "Inexplicably, food choices ran out and the crew were basically like tough luck...no explanation, aporigins or anything. My fiance who didn't eat meat was left eating bread and crackers."

Pros: "The quality of service, food and beverage variety, entertainment selection, and overall aircraft condition were superb. From the fresh flowers in the toilet rooms to the selection of top shelf alcohol, it was all first class, and all of this in economy. People who have not flown them will be amazed."
Cons: "The only thing I was disappointed in was the fact that the aircraft was a Boeing 777 which is new, but less roomy than the Airbus A330."

Pros: "The extra security measure at IST gave us peace of mind given the travel warning the US had used involving Turkey. Second, the quality and quantity of food was fantastic and more than we've ever experienced in any airline."
Cons: "There was a large group of young people who were disruptive the entire flight from Istanbul to Chicago. It did not appear that their adult chaperones were doing anything to control them, nor did we see the flight crew intervene."

Pros: "New planes, very modern fit-out, industry leading entertainment system. Excellent flight all round."

Pros: "Very friendly crew"
Cons: "Boarding was delayed for over an hour and we had to stand in line in closed off secure room (without restroom) due to security issues. They should have had everyone sit down to wait rather than stand in the ABCD group lines."

Pros: "Everything was really great!"

Pros: "Great food and serivice!"
Cons: "The fact we have to embark by bus!"

Pros: "Great staff Best airline food"
Cons: "Nothing to not like"

Cons: "The food caused food poisining"

Pros: "It was a good flight, what one would expect from an airline. The crew came by the right amount with drinks, etc."
Cons: "I thought the boarding was a little irritating. They had a random extra security check at the gate, and the process made me laugh a little bit. I didn't see any value that this extra security was adding, and I'm all about extra security... just not this experience. On the other hand, the extra security was also very frustrating to me because my previous Turkish Airline flight had arrived late and boarding had already started before I even got off the first plane. I just wanted to get through the gate and be done considering the big rush the delayed flight caused. Also, part of the last meal served was salmon. There were no alternatives to non-seafood eaters, but they did have enough other food on the plate, which made the situation bearable."

Pros: "Crew was very friendly and helpful."
Cons: "Seat room was small for me and hard to get comfortable. More leg room needed. Also Overhead compartments filled too fast and no room for my carry on."

Pros: "Comfort economy is a great option if you're lucky to get. Service, food, drinks and attention by the crew was great. Lot's of entertainment options."
Cons: "For some reason in Istanbul they don't give a plane a bridged gate, but take people by buses a lot. Interior was a bit outdated, and the USB sockets broken. 2 Hour delay wasn't great..."

Cons: "Actually we were denied at Istanbul to get on this flight because they said they have closed the gate,even if they knew we were coming with the transfer from budapest.after that they made us pay almost 900$ for a reboking fee in order to get us on the next flight,huge amount for a reboking fee which I am trying to get back at least half of my money,terrible experience,in Istanbul at the airport nobody wanted to help us,they don't speak english,I ended to pay almost 2500$ for me and my husband for the tickets"

Pros: "There was nothing enjoyable about this flight. I am re-thinking if I ever want to take another Turkish Airlines flight again. I gave them rave reviews on the flight from Chicago to Istanbul, could this possibly be the same airline?"
Cons: "Boarding process was chaotic and crowded. They should not be pushing a full plane load (777) through a tiny boarding area. By the time I got on the plane, all the overheads were full or overflowing. People were not being told to put one carry-on under the seat in front of them. The seats were the closest together I have experienced in a long time, probably since I flew Ryan Air. The spacing was totally inadequate for a flight that took 10.5 hours of flight time. We got stuck in a section with young children, and the inattention/poor behavior of the parents was ignored by the flight crew. Honestly, this was the WORST flight I have ever been on in my life and I have flown hundreds of thousands of miles over the past 40 years."

Pros: "great service, on time, good food and entertainment. Long haul flights are never fun but this was comfortable and pleasant"

Pros: "The plane, food and beverage service but especially the service from the flight crew far exceeded any expectations we had. We noticed the crew dealing with several difficult passengers around us and they maintained their calm demeanor and professionalism throughout the flight. I am also in the service industry and know what type of patience this takes. Your flight crew were exemplary through and through, bravo!"
Cons: "Our initial checkin was handled by a trainee in Chicago whom we told specifically that we were going to stay in Istanbul for one night on our way to Barcelona. She assumed that our final destination was Barcelona. But after verifying the tags on our luggage, I immediately told her that no, we were to spend one night in Istanbul as we had a performance (we're both musicians). Needless to say our luggage was not on the belt in Istanbul and after more than one hour we chased it down before it made it on the plane to BCN. Our tuxedos for our performance were in the suitcases and we were late for our performance in Istanbul. I will file a formal complaint with your company and I did save the luggage tags as proof. Unfortunately, this put us in a very stressful position, specifically after we had told your check in agent. The overall service was wonderful, however this check in agent truly needs a little more time and supervision before being allowed to check in passengers independently."

Pros: "I love everything"

Cons: "Same as the above feedback. Why couldn't Turkish notify us when our tickets were cancelled? Why does a persons entire itinerary is cancelled even if there are medical reasons for no show. Horrible experience."

Pros: "Flew from Athens to Chicago with a change of planes in Istanbul. Security was excellent. Flight crew very attentive."
Cons: "Luggage did not make the change of planes. Will receive the luggage in 3 - 4 days."

Pros: "Food"
Cons: "Leg room"

Cons: "One of my seat belts was clearly VERY old. Perhaps the oldest I have ever used. All those around me seemed similarly warn. It told me that not only the plane was old but they are neglecting any kind of refurbishments to the cabin. No entertainment at all. Even their newer planes do not have USB power or wifi."

Pros: "Again, food and service were good. Entertainment options were sufficient."
Cons: "Once again issue with legroom, however, since this was a long flight, I had to find a row with an empty middle seat to be able to get through this flight."

Cons: "I've managed to book the seats that I really wanted for my parents; however the seats have been reasigned while boarding and they ended up in a row with less leg room."

Pros: "I loved the food and the movies that were available. Especially with such a long flight, it's good to be kept entertained"
Cons: "Space was a little tight, as well as the boarding process was not in order. Everyone was allowed to go in at once regardless of the group or where the seat was and that was a little frustrating."

Cons: "Not delayed"

Pros: "It was all good glad the last leg of the trip was pleasant."

Pros: "Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!"

Pros: "Nice crew"
Cons: "No leg room for 6’6” person."

Cons: "Small plane, feels cramped"

Cons: "No sandwiches for sale just snack boxes"

Pros: "Taco"
Cons: "Taco"

Pros: "It was ok"
Cons: "Seat the family together"

Cons: "Taxied at ORD for 45 minutes waiting for a gate to vacate."

Cons: "Smooth on time flight"

Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."

Pros: "Nothing."
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."

Pros: "The seats were ok."
Cons: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"

Pros: "Clean plane, the seat felt roomy. Smooth ride and the captain communicated clearly."
Cons: "It felt super hot and I wish there was food included in such a long flight."

Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."

Pros: "On time"
Cons: "Small aircraft"

Pros: "Staff, service, options"

Pros: "As usual great staff and awesome entertainment/connectivity"
Cons: "Due to weather & maintenance flight was delayed for IFR release & fuel temperature gauge issues. Staff was very helpful. Would have appreciated a drink voucher. Some unprofessional passengers took their frustrations out on the flight attendants."

Pros: "Crew friendly"
Cons: "Middle seat with no option for me to move"

Pros: "Movie"
Cons: "Break downs again... At least this time they found another plane."

Pros: "Flight attendants were pleasant."

Pros: "Friendly service, comfortable seat, on time, no issues."

Cons: "Everything"

Pros: "The crew was great"
Cons: "The flight was 4 hours delayed"

Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."

Pros: "Friendly staff and comfortable seating"

Pros: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."

Pros: "i liked that staff and crew were very communicative and pleasant."
Cons: "one crew member didn't show up and caused delayed flight."

Pros: "Flight was on time. Boarded quickly with no fuss."

Pros: "Flt on time, very nice and friendly gate agent and flight attendant"

Cons: "Too tight and seats not comfortable."

Cons: "Delayed"

Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."

Cons: "The delta studio didn't work with Android 8"

Pros: "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"

Pros: "Ease of flight"
Cons: "N/A"

Pros: "Plane arrived early"
Cons: "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."

Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."

Pros: "Airline stewards were very friendly and pleasant."
Cons: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."

Cons: "Very uncomfortable, seats did not recline and seats way too close together."

Pros: "Entertainment options weren't bad. Most of the crew was polite other than one flight attendant who seemed ambivalent and unhappy to be there."
Cons: "Three hour+ flight and just one tiny bag of pretzels? And no lemon or lime wedges on the beverage cart? Plus, I have to pay extra for one checked bag. I will only fly Delta if I have to in the future. Subpar airline."

Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"

Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."

Pros: "Great short trip with an attentive crew."
Cons: "Seats were a bit uncofortable and small compared to previous flights."

Cons: "Unnecessary flight cancellation. I had friends taking the same flight at the same time at the same airport from different airlines and they came through for their customers. I received no consolation it assistance with overnight accommodations."

Cons: "The flight attendant looked like she was mad throughout the whole flight"

Pros: "We were delayed due to weather and Delta brought a cart of snacks and drinks over to the gate for us."

Pros: "Everything went well"
Cons: "I was late from first flight"

Pros: "First time flying DELTA and to New York City. Really liked flying into Marine Terminal for it's smallness and easiness to collect luggage and catch a taxi."

Pros: "great crew!"

Cons: "Allow business passenger to use front bathroom."

Pros: "Muslim food"

Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."

Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"

Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"

Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"

Cons: "Boarding was very slow."

Pros: "The flight crew was so friendly and the food was really good."

Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."

Pros: "Nothing!"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Cons: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Pros: "I love the food"

Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."

Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Pros: "Nice people and good service"
Cons: "Not much"

Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"

Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Cons: "Our lougage did not arrive"

Pros: "Crew was great, very nice"
Cons: "Not enough legroom"

Pros: "Friendly crew."
Cons: "So many people on a 747!!"

Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Cons: "Flight was cancelled."

Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."

Pros: "Wifi on Board"
Cons: "Nothing"

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Pros: "Crew"
Cons: "N/a"

Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."

Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Pros: "Nice flight, nice crew, and a nice experience."

Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Pros: "Good Experience"
Cons: "Nothing much"

Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."

Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Cons: "old plane, tight and uncomfortable"

Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."

Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."

Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."

Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."

Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"

Pros: "Excellent service, excellent food."

Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"

Pros: "Friendliest economy class service I've ever encountered."

Pros: "Food and drink service"
Cons: "Boarding pass facility"

Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"

Pros: "KLM food and service are great"

Pros: "Everything"

Pros: "We appreciated that American Airlines found us two seats together for the long Dublin-Chicago leg of our journey."

Pros: "entertainment"
Cons: "Both of my flights, to and from Europe were delayed. Missed both connections which caused us to get to our final destination hours late. Thing is, they don't even seem to care. We will never fly BA again"

Pros: "The flight was equal to AA service I have had on a regular basis."
Cons: "Nothing"

Pros: "The crew was awesome."
Cons: "You guys lost our luggage!"

Pros: "The flights were on time"
Cons: "I purchased the flight as a British airways flight when it was really an American airlines flight."

Pros: "Flight was on time. Attendants were nice."
Cons: "For the 100th time, you seats are too dang small."

Cons: "The plane had several problems mechanically. After we boarded we spent another hour waiting for the problems to be repaired. It added an extra hour to sitting."

Cons: "At the beginning it wasn't clear the flight was operated by AA, but it is a failure of the British Airlines broker who sold the tickets. We almost missed the flight"

Pros: "Lots on in-flight entertainment."
Cons: "Nothing, I pretty much just slept the whole time."

Cons: "I was advised by customer service agent over the phone that it would only cost me $100 for an extra bag on my flight and that it would remain the same whether i paid it online or at the airport. However, at the airport i was told that the extra bag is $200. My office agreed to paying for the extra bag only for $100. Now I am out of pocket with $100. So disappointing."

Cons: "I got to Moscow, SVO. I didn't receive my bag. This sucks."

Pros: "The employees were nice. That's about it for positive words."
Cons: "As we were a few minutes from our scheduled boarding, the flight was canceled. The reason we were given was the weather, but the weather was fine in Chicago and it was fine in New York. No other flights were canceled, so the weather excuse didn't hold up. They wouldn't put me on another flight that day, so I ended up leaving the next morning on the first flight out but I was still late for work. They didn't seem to be very accommodating or apologetic and I didn't even offer compensation to those who had to stay overnight to wait for the next flight out. C'mon AA. Step it up! I would think that if you cancel a flight, you should help your customers get home the same day. Do whatever you can. I don't think you did whatever you could for most of us on that flight."

Pros: "the crew went out of their way to make you feel as comfortable as possible very nice"

Cons: "No wifi, no personal TVs"

Pros: "Good entertainment"
Cons: "Bad organization during boarding"

Pros: "Crew was excellent."
Cons: "The connection in Chicago was 3 HOURS late with several gate changes. People on the desk were rude and never explained what was wrong. They didn't even announce the gate. change. I got it from Kayak."

Pros: "Overall the flight was good, on time"
Cons: "Nothing at this stage"

Pros: "Our flight was delayed by almost three hours due to weather in Chicago, the crew was very helpful and the pilot kept us informed about the updates that he was receiving."

Pros: "Very nice staff"
Cons: "Nothing"

Pros: "I loved the Movies that I could watch, Charger plug ins as well as the service. No extra hassel."
Cons: "Everything was fine. The flight was on time and I made it home safely."

Pros: "we have a very old plane from rome to chicago no entertainent"
Cons: "it was a 10 hours fly in a old plane without any charger for computers and tablets,no individual tvs"

Cons: "Delayed a total of four hous!"

Pros: "Courteous crew"
Cons: "The plane was tiny and old"

Pros: "No hassle"
Cons: "I wasn't allowed to check in online and couldn't find out the reason for that"

Cons: "We paid extra for 'exit row' seats and were sat in sets that had maybe even less room than a standard row! I was extremely disappointed, and even the flight attendant said he had flagged this with his management and they continue to sell those seats as exit row and charge a premium. Very poor business practice on BA's end and will absolutely avoid flying with them in the future."

Pros: "NOTHING"

Pros: "Customer service at American Airlines was amazingly good. They figured out the mess that the third party agent, WEBJET.COM made and fixed it."
Cons: "The third party agent, webjet.com, was horrible. American airlines contacted them several times about canceling the ABQ-ORD flight and they never responded. WEBJET.COM did not put their name on the electronic ticket so I was unaware of who to contact. Finnair was not particularly helpful. They discontinued my chat conversation and didn't have an option to call back so I had to wait for 20 minutes. American Airlines was impressively helpful. They figured out that WEBJET.COM had canceled one leg of our fight and AA.com reinstated the flight. American had also contacted WEBJET.COM numerous times and WEBJET.COM had never responded."

Pros: "I liked having in flight entertainment available. The flight crew was very friendly and allowed me to change seats once boarding was completed to be more comfortable."
Cons: "My only complaint was that it was a long time between pushing off from the gate and lift off but that was due to weather. Not the pilot's fault."

Cons: "Think it is ridiculous that I had to pay so much to select a seat ahead of time, and it was just a regular seat. I can understand for extra legroom or exit row, but for a regular seat, that is ridiculous. Then there was a fee to change priority boarding, so I could ensure I was able to have my carry-on with me, instead of risk having it go underneath. Unable to use the entertainment, as I was unaware had to use my own device, which I had not set up in advance."

Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."

Cons: "The flight was delayed for 2 hours and after seated in the AA plane for 2 hours, the flight was canceled because without pilot?! Changed to a UA plane but after seated in the UA plane 1 hour, the plane needed to be maintenanced. Had been changed to another UA plane. After three times into three planes, arrived Chicago at 3:30am without the checked baggage."

Pros: "Comfort"
Cons: "Nothing at all"

Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"

Pros: "Almost half empty cabin made this a very pleasant flight!"
Cons: "Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar..."

Pros: "An old aircraft but well maintained. Crew was courteous and efficient. No food or entertainment"
Cons: "Delay in receipt of baggage at Chicago"

Cons: "Okay, but flight was delayed."

Cons: "Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle."

Pros: "Options for entertainment. Seats felt larger. Plenty of storage space for carry-on luggage."

Pros: "Overall, I'm pleased with BA."
Cons: "This flight didn't have the individual TV screens."

Pros: "Air Berlin has very nice jets"
Cons: "The connection time was much to short, 40 minutes connection. I was in the back end of a 777 with a lap child. My stroller that was gate checked came back with a missing wheel on just"

Pros: "NOTHING"
Cons: "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."

Pros: "delayed at both sides with very little announcements keeping us updated"

Pros: "Nothing"
Cons: "That it got cancelled"

Cons: "The original flight was cancelled so we were stuck at the airport for nine hours. Then the replacement fight was a super old out of date place."

Pros: "nothing"
Cons: "This was the worst flight ever. AA is the worst airlines ever."

Pros: "efficient, courteous staff"

Pros: "All went very smoothly"

Pros: "It was five star all the way."

Cons: "They changed my flight schedule. God my refund, but missed my business trip"