Daily cleaning, installation of cabin HEPA filters on flights from Baton Rouge to Florida
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 4h 17m
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Scores according to KAYAK customer reviews
Pros: "I had the whole row to myself!"
Cons: "We were late on both ends of the flight."
Pros: "Seat. Service."
Pros: "Crew was amazing. Seat was comfy."
Cons: "It was freezing cold inside the plane"
Pros: "Staff was very attentive at checkin and gate. They were ready for me before I was ready for them! Flight crew was also great. Seats comfortable, plenty if legroom in coach."
Cons: "Everything was excellent - but having not flown Alaska, I was expecting something exceptional. Top rated US carrier, and inheritor of the Virgin America legacy, I expected something more. I've flown VA, and it was an exceptional experience."
Cons: "No seat-back entertainment on a long flight is not ok. If there was warning about that during the booking process, it was too subtle and I missed it. It was an unpleasant surprise. Also, the seats are just so stiff and uncomfortable. If this was a 3-hour flight, fine. But nearly 6 hours, no."
Pros: "Leather seats"
Cons: "More legroom"
Pros: "Even though I was in Group C, I was one of the first to board (Groups A, B, and C were called to board all at once). Since the gate agent said the flight was full and there would be limited space for carry-on bags, being one of the first on the plane was nice. The leg room (I'm 6'2") was good."
Cons: "The crew only did one pass through the cabin with soft drinks. Perhaps because it was a red-eye? Anyway, on a nearly 5 hour flight, I would have liked more than one small cup of refreshment."
Cons: "could be cleaner, noticed lots of crumbs on the floor"
Pros: "Smooth trip"
Cons: "I miss Virgin America so much! Alaska is just another airline."
Cons: "The service"
Pros: "Plane was clean, spacious, entertainment system was great, lots of food offerings. Will fly this airline and aircraft again!"
Pros: "Our Airbus plane was from the Virgin fleet. The interiors are different from the Alaska Airbus fleet. Seats are more comfortable, there's an in-seat entertainment system, and wifi is different - it's Viasat not Gogo, and it's just $6 per flight - much cheaper than Gogo. However there's no in-seat power like on the Alaska planes, and the entertainment system doesn't allow you to view on your own device like Alaska's planes do. Hopefully they can combine the best of both as they merge service."
Cons: "No food options even through flight is 90 minutes. Should at least offer the fruit and cheese platter."
Cons: "Flight from Seattle to anchorage late one hour"
Pros: "Cabin crew was nice"
Cons: "No option to have headphones"
Pros: "Service for passengers, not just service"
Pros: "Friendly crew. Plenty to watch on screen. Flight on time. Baggage at carousel very fast. Air temperature in cabin good. Often I freeze on other airlines."
Cons: "Should be choice of free snacks. Not just 2 cookies. No music to listen to. Besides handicapped and babies, boarding should be back of the plane to the front. So much more efficient!! Bathroom needs an air freshener."
Pros: "Kind crew"
Cons: "It was great and early!"
Pros: "Alaska Airlines was efficient & friendly, former Virgin Airlines plane."
Pros: "Short trip in and out. Loved it"
Pros: "The crew the boarding was good"
Cons: "They didn’t have no hot beverages know Tina coffee that was a bummer"
Cons: "Flight was delayed more than 5 hours. My all schedule had to be changed. I had to wait at Newark airport for 6 hours with my two little children. I want denied board compensation. Alaska has to fix it. I am very upset about this flight."
Pros: "The crews spilled coffee on me and my purse.....made my LV bag so smelly"
Pros: "The check I n gate personal n plane"
Cons: "Assistants on plane were sour"
Pros: "They don’t help you. They send you back to the kiosk over and over again. No humans are allowed to help."
Pros: "Cell phone charging ability. Inflight WiFi. Great hot tea!"
Pros: "Sin inconvenientes, muy amable y atento el personal en tierra y en cabina... Excelente puntualidad"
Cons: "Reading lights did not work. Fortunately I could move"
Pros: "On time"
Pros: "On time departure."
Cons: "No snacks."
Pros: "Always like Alaska flights"
Cons: "I tried and tried to get first class. No way"
Pros: "Good food"
Cons: "Row 32 - way too cramped for a 6 hour flight. I'm a small person too!"
Pros: "My prior flight arrived late and this flight had already begun boarding. I was able to walk right up and they directed me immediately to he correct gate for boarding."
Cons: "I feel like the seats in this plane were a bit more cramped and my head was almost pressed into the window."
Pros: "Service, flight and boarding was great. I had a good short flight. I liked the Starbucks coffee options. Everything was on time."
Pros: "Did not use any these. The crew was very friendly!"
Cons: "Sat in the last row of the plane. Could hear the toliets flush all the time. Too much traffic at the bathrooms!"
Pros: "Accuracy in Flight departure and Landing"
Pros: "Clean - leg room - nice crew - boarding process great"
Cons: "Gate at LAX wasn't prepared to receive our flight"
Pros: "Crew was polite and accommodating."
Cons: "Our flight was delayed due to the pilot not being able to get there in time, announcement made after boarding that the airlines did not get the pilot there on time. Close connecting flight proved to close as the airlines called ahead to hold 3 separate flights into Montana, however our connecting flight left 8 minutes early! Courteously rebooked by the airlines for the following day was unacceptable. We were able to make a connecting flight to a different town and had to rent a car to drive 2 hrs to our original destination. First time flying with Alaska Airlines was not a great experience."
Pros: "No space for my small duffle bag in the overhead binders"
Cons: "Flight was rough due to bad weather."
Cons: "Only 1 flight attendant in first class for 16 passengers, as the other one disappeared most of the time, and when asked for help she actually refused, saying she was only helping coach class! Dinner service took almost 3 hours. Never asked if we wanted wine or another drink with dinner."
Pros: "The crew was friendly and helpful. The Wi-Fi and entertainment was great."
Cons: "We left 4 hours later than expected. Didn't get home until the wee hours."
Cons: "The flight was overbooked. We changed gates at the last minute and we weren't confirmed until after other passengers had boarded. Flight was delayed an hour because of this."
Pros: "Seeting was comfortable and interior newer."
Cons: "Entertainment system was broken."
Pros: "I love Alaska Airlines, normally. The staff on board was wonderful. I love that you can print everything at home, check in is a breeze."
Cons: "I was very angry that my seat was changed without asking me. I always thought book my seats when I buy my ticket and I always pick the same seats. I like to be near the wing. I try to get the window seat in Row 20. They, without asking, moved me to the second to the last row, by the bathrooms. Needless to say it ruined the flight for me."
Pros: "How quickly we arrived!"
Cons: "Very noisy!"
Pros: "The northwest deli box was good. Boarding was very efficient."
Cons: "They ran out of the hot meal about 1/4 way down the aisle. The seats are not comfortable for a 5 hour flight. The bathrooms were pretty gross and smelled strongly of urine. There was dried urine all down the front of both toilets and on the floor in both bathrooms I used on the plane. Some of the crew seemed very new/ immature and unprofessional. Specifically, and I apologize for not knowing names, the blonde man made strange comments to people, maybe out of nervousness? The blonde woman on the flight seemed to have a short temper with her coworkers and was very short with them, granted she did get run into by both the beverage and food cart in the middle of the plane multiple times, so she was probably pretty annoyed at that. I fly Alaska Airlines most of the time, and this experience was unusual."
Cons: "Boarded early because of disability, crew unable to assist in placing carry-on in overhead bin (bad back, medical reason or other excuses). Intermittent "rough flight" Lavatory - not flushed when entered, reported to crew. Problem ?"
"The flight crew was friendly, and I was given an exit row window seat on a basic economy fare. Delta prioritizes SkyMiles cardholders, and that's much appreciated."
"Flight was overbooked and we didn’t leave on time."
"No beverages in first class for over an hour"
Pros: "Seat was not comfortable for a 3hr flight. Was very disappointed"
Cons: "Seat, tv, choices, flight attendants speech articulation."
Cons: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Free entertainment"
Cons: "More comfortable seating"
Pros: "Baggage handlers extremely fast"
Cons: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Cons: "I really like more legs room and comfort and crew member were very good and helpful. Regarding food I say it’s just ok."
Pros: "The flight crew was as positive as possible."
Cons: "It was very late"
Pros: "Good movies; nice crew"
Pros: "Quick boarding process"
Cons: "Wifi stopped working halfway"
Cons: "Touch screen not very sensitive, required a lot of tapping to click."
Cons: "Everything was good!"
Cons: "delayed flight"
Cons: "Boarding the plane was a hassle as well as delays to Clean up and fix seat belts. Very u coordinated crew as well no one paying attention to what one was doing."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "That we landed an hour early."
Cons: "That the seats were so cramped."
Pros: "Got me there Safely"
Cons: "Couldn’t understand announcements... at all! By flight attendant or pilot"
Cons: "knees were jammed into the seat in front of me."
Pros: "Nice and helpful crew, fast service."
Cons: "The food was not good, the breakfast was tiny. Who wants a sweet muffin for breakfast!?! It was a very shaky flight. We sat in the back rows which might have done things worse. Not comfortable at all."
Cons: "They ran out of blankets, earphones on the flight"
Pros: "Professional, courteous, and responsive attendants and flight crew."
Cons: "No leg room"
Pros: "Very orderly."
Pros: "The seats were comfortable,,,,,, And we flew fast than other airlines I been on, And wow the stewardess were the best , wow service was excellent,,,,,,,,,there was lotion in the bath room, And tooth brushes and tooth paste, wow loved it, Great flight, thank you."
Cons: "Really everything. Love the Korean airport, There was a small capsule room I rented for the time between flights ,,,,, and not have to leave the airport .....took shower and nap. Just what I needed, Then got me three sandwiches and big thing of orange juice at Seven Eleven,,,,, Ahhhhhh happy happy happy."
Cons: "Flight was 30 minutes late because the gate was understaffed. During the flight, the crew told us they couldn’t serve us because of turbulence, but then served first class."
Pros: "The crew was nice."
Cons: "This was an older, smaller plane and it had more leg room. Appears I’ll have to start checking Delta to see what birds flying the leg."
Pros: "Crew was nice"
Cons: "Plane smelled strongly of urine whenxwe boarded and for the next 6.5 hours."
Pros: "Female flight attendant was incredibly personable and had a bubbly personality. Definitely made you want to smile"
Pros: "Always nice to be on an American plane out of an American airport.....SO much more professional. :))"
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Cons: "Terrible boarding process. I booked the tickets months ago, but didn't have seats until the last minute. They didn't even put my wife and I together, but sandwiched 2 people between us. Boneheads."
Cons: "2 hr delay"
Pros: "I love the snack choices and that entertainment was provided."
Pros: "My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime."
Pros: "Check in was easy through their app. Also very quick lines to drop off bags. Crew was very nice and respectful"
Cons: "Seat are a little bit too close together. But overall very comfortable"
Cons: "No power outlets, back of the plane is really loud, overhead bins suck"
Pros: "Someone was sitting in our sit. But put us in three sit so happy . She was so nice lady"
Pros: "Nothing I can think"
Cons: "The seats selection"
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Pros: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Cons: "Layover, confusing mob line at checkin."
Pros: "Martha was wonderful"
Cons: "Boarding in LA was. Mess"
Pros: "This was a redeye flight that was very smooth."
Cons: "I had an aisle seat and a male flight attendant kept going up and down the aisle bumping my shoulder. If I were a big person I could understand the bumping. He was wider than the aisle. At last count he bumped me 7 times while I was trying to get some sleep on this 5 hour redeye flight. I was going to confront him on his next trip but finally fell asleep before then."
Pros: "I needed to change my flight because my international flight from Buenos Aires was delayed due to a national work stoppage and I would miss my scheduled Delta flight from JFK to SAV. The cost difference to take a flight later the same day was exorbitant (over a $500 additional cost to the price of the original ticket) so we elected to fly back to SAV two days later. I do not understand how airlines can get away with charging such exorbitant ticket prices--these prices should be regulated!"
Cons: "Poor leg room compared to jet blue"
Pros: "Service was ok food also crew was friendly"
Cons: "Check in bags and carry on policy and space on airplane is stupid"
"Older plane. I have never EVER had a problem with seat belt length (I need to lose some weight but I am not excessively large) but my seat had a very short one - looked like it needed replacing."
Cons: "WiFi wasn’t working"
Pros: "It was my first time flying and the attendants were very nice and cordial on flight. I would love to fly again but next time with my children for a vacay."
Pros: "Very uncomfortable seat - and I’m thin."
Cons: "Outlets not working for my row"
Cons: "Taking off on time. But they did get another plane. We arrived about 5 hours late."
Pros: "Extra seat width would always be nice"
Pros: "my borden pass had no gate no"
Cons: "Kept on the tarmac with no information on when we would be leaving. I fell asleep and the flight attendant instead of waking me up rudely moved my chair upright in a startling and rude way. When I asked him to next time tap me on the shoulder or ask me to move he went ahead and began speaking loud."
Pros: "Pilots made up for delayed departure. Boarding quick and efficient"
Cons: "Flight was delayed"
Cons: "More Space between seats would have been nice"
Cons: "Notify us sooner about the 2 hour delay. Had to know there was not a pilot available."
Cons: "Awful, loud credit card sales pitch wine up children and another everyone in cabin for what seemed an eternity. Absolutely disgusting."
Pros: "Yes very pleasurable."
Cons: "There was a maintenance issue on departing plane which delayed us a few minutes and when we arrived to layover airport (note we still arrived before the connecting flight was scheduled to leave), the connecting flight had decided to leave early and was gone. Now stranded with standby and all the flights for the next few days are sold out. Beyond angry!"
Cons: "There’s no headphones aboard for entertainment"
Pros: "Everything on time."
Cons: "It was a short flight so the A/C didn't affect my throat."
Pros: "The crew was great. Even though we were delayed by about 40 minutes, they were friendly and courteous."
Cons: "40 minutes maintenance delay."
Cons: "Very uncomfortable American airlines is the worst"
Pros: "departure and arrival time"
Cons: "the passenger next to me smelled horrible"
Pros: "The seats were comfortable"
Cons: "The attendant at the gate was rude. She asked for me to put my bag in the slot to see if it will fit. It fit, and she told me I still need to check my bag because I squeezed it in there. She told me that I either “had to check my bag or find alternative way home” . After when I was taking to the end of the jetway she wouldn’t let me take it and said she had to do it” the whole situation was handling poorly and I watched her be rude to people prior to me. Also the outlet at the gate didn’t work."
Cons: "Flight delayed and bot enough overhead space."
Cons: "Boarding was haphazard"
Cons: "We were rerouted by JustFly prior to our trip. Instead of Venice - Philadelphia-Tampa at noon, we were moved to Venice - London - Chicago - Tampa. Flight from London - Chicago was delayed 6 hours. Of course missed connection in Chicago. Spent night in Chicago and arrived home 48 hours after leaving for Venice airport."
Cons: "Over 90 minutes delay on arrival time on a less than 2 hours flight"
Pros: "I thought the service was great"
Cons: "I was surprised that there was only beverages served and no pretzels are peanuts like the other airlines"
Cons: "Flight delay, no beverage service"
Pros: "Trip non stop"
Cons: "AA has moved seats closer. Had difficulty putting a carry on bag under the seat. Seatbelts short."
Pros: "The setup at Skyharbor airport in Phoenix is a joke. There is no rhyme or reason as to how they do things. There is no organization whatsoever. Nobody knows what they are doing. Agents are rude. They can’t figure out which gate flights are suppose to go out of."
Cons: "I didn’t like a single thing. The fact you pay extra money for a so-called choice seat and then you have to wait til more than half the plane is filled is a joke. It’s all about money w you ppl. Quit being so greedy and focus on customer service."
Pros: "Timing of flight routes"
Cons: "Sat on a pillow"
Pros: "Bulk head aisle leg room"
Cons: "Narrow seats and aisle. Being pressed against someone and bumped in the aisle for two and a half hours is a long time."
Pros: "The option to hear the flip down LCD screens. Though I didn’t use them."
Cons: "The lady next to me taking up my seat and a quarter of each seat to her side. The person in front of me never putting their seat all the way up. Couldn’t hear the crew when asked a question."
Pros: "The crew and planes were excellent."
Cons: "When we booked our flights the web site did not show us all the possibilities for return flights. When inn Puerto Maldanado we checked on line and discovered we did not have to have the 18 hour and 19 hour lay overs. We rebooked and were hammered with the $400 charges. We will not book future flights with your organization because of this deceptive practice."
Pros: "Entertainment system and new plane"
Cons: "I was forced to check my carry on luggage. There was no problems on the way up to DC, just on the way back."
Cons: "3 hours stuck on the tarmac before giving up on repairs and switching aircraft"
Pros: "Was listed on-time up to 20 minutes before boarding. Then the departure time kept getting pushed back until we departed two hours late"
Cons: "If there is a delay, I'd rather them just be up front in estimating the time of the delay."
Cons: "The crew was late because of an incoming flight they were rude to other passengers and seemed to have an attitude after a long day they made very few announcements but the flight went fast"
Cons: "Carry on limitations"
Pros: "He gave me a meal voucher in Dallas which made me feel a little better about the four hour delay until the next flight."
Cons: "I didn't like the idea that I've had a four hour delay due to the fact that the airplane and DeRego showed up an hour late. There were no explanations and no apologies. I got to Dallas I was furious complain to customer relations. I at least wanted them to let me in to the admirals club so I could be comfortable for the next four hours. They refuse that but one lady at the customer relations apartment did give me a meal voucher which made me feel a little better."
Pros: "With American Airlines in general there is no such thing as customer service anymore .Staff at desk at the airport are rude .Could learn a few things from your Australian counterparts at Qantas airlines"
Cons: "No respect for customers anymore"
Pros: "Quick and easy ride to Florida. Only 2 hour flight, smooth ride. Crew did their job and did it well."
Cons: "No entertainment options, I'm assuming because of short flight. No tvs."
Cons: "Flight was delayed due to a "computer problem" that was subsequently deemed to be eligible for a paperwork fix."
Pros: "how fast we boarded the plane."
Cons: "The crying babies"
Pros: "The flight was on timely"
Cons: "The staff was very informative"
Cons: "3 hours late"
Pros: "The crew was great and really helped calm my nerves about flying."
Cons: "The seats were old and uncomfortable."
Cons: "The AA employee at the counter in Batoj Rouge informed me that I would miss my connection at Charlotte Airport due to a delayed in the incoming flight. Hebgave me the option to flight the next day or flight the same day, and after a 2 hour delay flight to Charlotte where I would be provided a hotel room and a meal for the night. I asked several times if that information was confirmed and he repeatedly said yes. At my arrival at Charlotte Airport (near midnight) every AA employee said that they did NOT have any more hotels. It was obvious that everything was a staged lie since over 100 people had to spend the night in one of the the terminals where we were provided a pillow and a blanket. I am terribly disappointed for the lack of transparency in AA. I was told my some friends that they also have had experiences like that at the same Charlotte Airport. You have damage once again your reputation and from no own in will expect THE WORST from AA."
Pros: "Smooth trip"
Cons: "Delay delay delay on the flights"
Cons: "The delay. My flight was suppossed to depart at 7:25pm and left at 9:30"
Pros: "There was a bit more room in the seat and more comfortable. The crew was helpful."
Cons: "The isles are far too narrow. Didn't at all care for the snack options."
Pros: "The crew was amazing with passengers that were less than amazing!"
Cons: "Releasing passengers in smaller amounts of rows might have been better."
Pros: "The crew was super nice and did the best it could with what is given to them."
Cons: "No space, super gathered, big chance of spread. Delayed take off"
Pros: "boarding was smooth"
Cons: "There was no ventilation on the flight. Cooling system not working adequately. Kept waking up b/c is was so hot. Came home with a massive headache as a result. Very UNCOMFORTABLE"
Pros: "The boarding was quick and orderly."
Cons: "Could prove in-flight entertainment options"
Cons: "Bad crew no food bad flight"
Pros: "Crew were very hospitable. Seating and take off moved at a good pace"
Cons: "Entertainment was limited. Smaller plane / less space"
Cons: "I upgraded to first class in order to have a couple adult beverages but the flight attendant decided to hide and eat her meal before serving the passengers. We were more then Hal way before she made her rounds with drinks. Not a pleasant experience at all."
Pros: "Boarding was quick.... I am just filling space to get to 50 characters as United was quite bad and that’s paying for first class"
Cons: "First class doesn’t get you into their United Club before the flight. You still have to pay for any food in first class. And they tell you need to download the app after you exit the airport area and lose WiFi and coming international couldn’t go and download before flight. United was a huge disappointment."
Cons: "The seating and comfort"
Pros: "Straightforward, smooth flight."
Cons: "One quirk, announced carousel 23 for bags, but no mention of the alphabet A or B. Curious, there should be a way to put the under-seat bag not to deep, up one can stretch legs over it."
Cons: "Delayed for like 12 hours.... I ended up just going home! This flight was important to me and it's sad the service I got. Crew didn't even offer water when we were in plane for 3+ hours. We we're in the plane with no ac. Huge dissapointment"
Pros: "Fast to board but had to wait for over an hour for a connecting flight to get on the plane."
Cons: "Very uncomfortable seats, no in seat entertainment"
Cons: "Flight scheduled to depart 5:38 pm.....actually departed 9:30 pm. I was traveling with 2 grandchildren ages 6 & 11. We arrived in Orlando at 3:00 am when the original schedule was 11:16pm"
Cons: "Lost my second luggage wishes I paid $60 for it and no one couldn’t help"
Pros: "Comfortable seats. Arrived safely."
Cons: "Almost got diverted to Tampa by thunderstorms, but this was not United's doing."
Pros: "It was a good flight, no turbulence."
Cons: "The flight was delayed several times by 15 minutes. Not sure why they could not tell us how long the flight would be delayed all at once. They track the flight and know when it will land, don’t they?"
Pros: "They actually checked sizes of some “carryons.” Of course, it’s a cash cow for the carrier. The checkers should get 20% of the fee collected for checking oversized carryons at the gate."
Cons: "There are faster, more efficient ways to load and unload passengers."
Cons: "I had very little time to make my connection in Newark. Other airports/airlines have given me a short connection pass which has allowed passengers to make their connection with less stress. The security line inNewsrk was ridiculous. I spoke to a TSA agent who couldn’t have cared less if I missed my flight and a United representative who told me to “just try.” In the end, I had to ask other passengers if I could go ahead of them. While I made my flight with a few minutes to spare, the process could have been much easier and the United Rep could have done more. He could have just called the gate at the very least to let them know I was coming. Apathy is not an indication of good customer service."
Pros: "Great flight experience thank you United."
Pros: "Having a direct flight across the country was a good thing. That was about the only positive, well that & we did land safely."
Cons: "Ticket agent said I could take my bag on the plane. Gate agent told me my bag not I were going on the plane unless I paid $50 to put the bag below if I wanted to get in the plane. Very matter of fact & rude. I was just about the last person they let board so there really wasn't a chance to discuss with them. No WiFi on a cross country plane, lame. No access to the headrest video screen w/o paying for it, lame. Snotty unconcerned flight attendants as well. Overall one of the worst flights I've had in memory. I would pay more next time to fly another airline."
Pros: "Too crowded and not much space"
Pros: "I had no problems the gate agent was very nice and I did get the basic economy which that only did I have to pay for my bags but I also got the last seat in the back in the corner which is OK I guess I’ll pay more attention to the fair I still probably saved a little money but I don’t know that I save that much I think that sometimes the boarding agent needs to pay attention to the carry-on luggage for sure bring a lot carry-on luggage which doesn’t allow for others to have carry-on luggage who were in the later groups and then they get penalized with their bags being checked as there’s no more room and they’re not basic economy but other than that I like taking United they have nonstop service between Orlando in Houston and it’s been a wonderful experience most of the time and I think the airlines do a pretty good job considering the traveling public themselves to be very challenging at times professionalism and courtesy works both ways and unfortunately people buy tickets and think that it’s a one-way street. they then run to the media who loves to make it about the big guy versus the little guy anyway good job united and I will continue to fly you when you’re the most appropriate carrier to get me to where I want to be."
Cons: "Nothing I just need to pay more attention to my ticket purchase I didn’t realize it was a basic economy until after I bought it which meant I had to pay for my bags which added $50 to my fair which wasn’t that big a deal but then I got a seat all the way the back in the corner which really wasn’t that bad either but if I went to Carrynon a bag I was allowed to do so"
Pros: "Got their early."
Cons: "Took an extra 20 minutes to get our luggage as it came after everyone else's, of course."
Pros: "Got in my seat and took off right on time. Courteous welcoming staff as we boarded and deplaned."
Cons: "The servers serving drinks and snacks, never smiled never said your welcome...maybe having a bad day? Sucks we have to pay to watch anything on tv. We pay enough at least let's us have two hours of entertainment."
Pros: "Not much, the staff was ok."
Cons: "Boarding passes were a nightmare. Airline claimed we bought the basic ticket which doesn't allow you a seat choice, or boarding passes without a checked bag and there was no mention of this basic ticket upon the purchase. Then after you take off they explain you need the United app to watch their entertainment, but you can't download it without purchasing a $24. WiFi. They charge higher prices but act like a discount airline. My last trip with them."
Pros: "I got to my destination safely."
Cons: "They gave us free tv to watch but my headphones didn't work in the jack. Even the pair they gave me didn't work. Also my flight was almost an hour late."
Pros: "Well, at least they gave me a blanket to sleep with."
Cons: "You still have to pay to use tv, movies, and internet. The flight attendants did not give me any drink or snacks. They did not say goodbye or wish me a good time back home. Flying in the plane itself was awful, as it continuously shook even when weather was alright. The pilot seemed rude. No warnings from the pilot when we were going through bad weather - just a surprise "HANG ON" as the plane would shake in a frenzy. The chairs were also incredibly uncomfortable and very hard to relax on. I couldnt even sleep well, and it was an overnight trip. Seriously felt so disrespected by the crew and the company, and this experience was the same with all 4 flights I took (to portland and back). I will never again choose United."
Pros: "Great price, speedy flight"
Cons: "Don't remember having to be in lines for so long for reserved seats - awful technical delay (1.5 hrs)"
Pros: "Ot was a short flight."
Cons: "Arriving in houston and having to walk in the rain on the tarmac, having a 3 hour lay over, Houston is in the opposite direction of florida from louisiana."
Pros: "It is really bad the seat to small for average person not leg room at all it is a flying school bus."
Pros: "I did not like the plane ride. There were way to many things to comment on. Most importantly everyone of my.flights was delayed."
Pros: "We landed."
Cons: "I was asked to go thru security a 2nd time because of a cloth abdominal binder I wear. I r got it back. And it's medical."
Pros: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
Pros: "-Complimentary Snack and beverage -Can pick your seats when booking -Changing Tables in restrooms -Entertainment options -Early boarding for families with small children"
Cons: "-Free Soda but charged for water -Had confirmed seats but then our party with 2 toddlers got split up -Semi convenient( rather small could hardly fit a 1 year old) changing table but then flight attendants threw a fit when a stinky diaper was changed in there. -Had to have special programs on device to even play anything, thought I had everything on for return flight to watch movies but nope still needed something extra Wifi only works for United App and Website -Waiting in the shorter line to preboard with our 2 toddlers only to be cut off by a Global Travel Program(?) family with 15+ people"
Pros: "The crew were very kind and attentive without being overbearing. They were helpful."
Cons: "I did not like how my boarding pass for a ticket I had paid for long in advance had a 'see us' note about my seating. The counter attendent waltzed in after boarding had already started and treated the issue like it was a joke. I ended up seated in between two hot messes of people which made the flight seriously uncomfortable, there were no other options supposedly for me. There weren't even options for me to pay the outrageous pick a seat option when I was doing my preflight check in 24 hours in advance."
Pros: "Loved the movies"
Cons: "The flight was delayed two hours because of the arrival of the plane"
Pros: "Clean Aircraft. Fantastic Gate Agent."
Cons: "Flight boarded, no auxiliary power unit so no A/C in plane and Pilot unable to start aircraft engines. Stuck in aircraft away from gate for 30 min with no A/C. Finally moved to gate to wait for repairs and allowed to disembark. Flight 2 hours late to Orlando. Direct TV no audio in seat 11F entire flight and I WAS TRYING TO WATCH THE WORLD SERIES!"
Cons: "That the flight was late because the problen with the air condition and that cost me more money"
Pros: "See above"
Cons: "See above"
Cons: "Crew was not particularly friendly. One man was brusque when I asked for water to fill my small bottle. Rare since most crew members I've experienced have been very pleasant. Snacks were pretty paltry. Ned to serve some biscotti."
Pros: "That I finally made it to Orlando"
Cons: "Flight was delayed 3 1/2 hours... Took forever to get on plane once on plane people were in wrong seats so I had to keep getting up so they could figure out who was in the wrong seat. Just a mess. Even crew seemed annoyed. Finally got to Orlando at 3am suppose to be there at midnight."
Pros: "i like that the pilot got us there on time, after a 30 minute delay. over a missing catering truck. on a flight this short, i could understand if you could just leaving without it. maybe offer free wifi as a comsolation. but i just wanna arrive on time."
Cons: "the whole delay over a catering truck. who cares if i cant get a coke or a cookie? just skip it. i get that you as a company, want the chance to upsell. but if its cutting into my time, im not gonna patronize you in the future. luckily the pilot made up the time in the air. but if i missed my shuttle over your mistake, id be more upset."
Pros: "Boarding was fast, enough overhead compartment room, loved the wifi and free inflight entertainment"
Cons: "I didn't like the crying babies on board or the little girl that kept kicking my seat , otherwise it was a great flight."
Pros: "The flight attendant were super nice. Really nice people"
Cons: "The flight was delayed almost 2 hours. Then the guy on the front desk was really rude .. Maybe because I'm Latino? I mean he was super friendly with a white guy and a African American girl .. But with me .. Rudeness and bad service .. I said "hello , how are you?".. He didn't answer .. I told him when I did my checkin my boarding pass had "See agent" in the seating section .. He just took the ticket and gave me the last sit available on the plain even though I arrived almost 3 hours before the original departing hour .. I don't know .. It might be the only available sit or it was just a racist thing .. Who knows .. Really disappointed with United. I'll go back with Ameican Airlines."
Cons: "Kayak failed to alert me that MCO has an A & B bagge pickup areas and did not indicate which area I would find my luggage."
Cons: "Delayed because there was no crew to fly the plane switched gates 6 different time other than that everything was good"
Pros: "Snacks on board - but not always available. Liked that the flight was direct."
Cons: "Didn't like middle seat, but had no option. Didn't like having to pay for movies so I didn't. Didn't like restrictions on luggage and having to pay to check in a bag. Didn't think the staff were friendly or helpful at all. Wouldn't recommend this airline to my friends because of those reasons. Need more improvements."
"The crew , should be nicer"
"It was not a full flight so I had lots of space. Also I was given an exit seat which was great. Crew was very friendly. We took and got back Miami even earlier than scheduled. Thank you spirit."
Cons: "3 hour delayed flight. 5 hours waiting in the terminal for maintenance of plane. Very unhappy. Didn’t feel safe flying. Maybe spirit should maintenance their planes more often and not screw over their customers."
Pros: "Take off & Landing was excellent"
Cons: "Decending was very smooth"
Pros: "The price."
Cons: "Seats are a bit tight."
Pros: "Two nice Lift drivers."
Cons: "Having to returning to LAX early this more once again. Paying for 3 cabs vs only i"
Pros: "Announcements not clear in airport. Attendants on board rushed, not interested. Giving info and answering questions as if from only a rehearsed script. Seats extremely uncomfortable. The back of the seat.as well as no room at all to sit! The other passengers are right on top of you touching at all times. Not pleasant. Aisles very tiny. If ever a major problem with the aircraft, it would be very hard to exit the plane quickly and safely. Very nervous about this airline. Pilot seems capable and flight was smooth, so I guess that’s a plus. The first time I flew spirit, they didn’t give us the baggage carousel and the attendant in airport didn’t know. Tried another and was given a wrong carosel. The psssaengers found it on their own and called out to others. I always fly BDL to MCO and back. I travel alone or with children. Not much choices on the flights times etc."
Pros: "Got on the plane quickly. Crew good. Arrived early."
Cons: "The ticket price- way too much. No options for direct flight time. Had to pay for luggage."
Pros: "The crew, cheap tickets, clean, fast check in, safe flight."
Cons: "No entertainment or complimentary drinks. Not even water!!!most airports don't offer filtered or ice water and the bottled water is expensive in the airport and on the flight. Also they don't take cash!"
Pros: "Really poor airline. Old, sticky seats. They do not go back... at all. Zero electronics. No option of movie, food, hot beverage. Peanuts:$4.00 Nothing . Lacks class, amenities. Clean bathroom though You Get what thou pay for...a little less... But happy you say we landed safely."
Cons: "See above"
Pros: "Flight attendant"
Pros: "Asked for random seating and scored A-1. Wow how great was that"
Cons: "Although the flight is cheap it adds up with all the extra fees. This airline is a al cart service."
Cons: "Our plane had to turn around due to technical difficulties which was ok because we made it back safe but the staff handling our rescheduling was clueless. They told us to call a number so we didn't have to wait in line to talk to the counter agent and the person on the phone actually fought with me telling me I had indeed made it to me destination even though I had explained the scenario multiple times and eventually told me he couldn't do anything for me so I waited in line for 3 hours with no answers. Eventually they put us back on the plane we were on earlier."
Cons: "The booking process was very difficult. It didn't include baggage or seat fees which caused an addition $75 in fees on top of the ticket price. The check in process and baggage payment was horrible and had to be done by creating an online account. The origination flight was delayed causing a missed connection at Fort Lauderdale. Spirit customer service was nice, but they had zero resources to do anything. I had to re book on Southwest which was wonderful! They were so accommodating, and even tried to bring breakfast due to the horrible issues with Spirit."
Pros: "Always forget not to fly them As soon as I booked I saw error in itinerary. Called them. They charged me $20. On flight can't even get water. Check in was problematic. And due to error with check in at flight home, I was bumped to flight five hour later. Despite the fact I made it to gate and there was room on plane. Just listless employees who really don't care. Corporate greed. Make travel the worst."
Pros: "Of the 6 flights I took with Spirit on this trip, this was the only one where they boarded the flight in a timely and organized manner by using the zones printed on the boarding passes."
Cons: "the flight was extremely delayed"
Cons: "Flight was rescheduled as always with spirit"
Pros: "On my way to Myrtle Beach the crew was great, lively and accommodating. Unfortunately, it was quite the opposite on the way back to NYC."
Cons: "I flew with my ESA. At Myrtle Beach through the check in to the flight, to take off the validity of my ESA was questioned. At check in my letter was passed around numerous time to see if it would suffice. It clearly stated why I needed my ESA. I was also asked in a very professional way if this was valid before one man gave the green light. I didn't feel comfortable disclosing details of my reason for my ESA, or the fact that it was questioned in general. This was a first as my ESA has flown with me through many different airlines, and my condition, paperwork have never been questioned. In addition on the plane I was told my ESA could not be on my lap and had to be under the seat. What is the point of the ESA? Ultimately once in the air I kept my ESA on my lap. This was a point of contention as the attendant kept coming by and asking she be secure under my seat. Truly an awkward, uncomfortable experience."
Cons: "Delayed flights Small air plane Little to no communication"
Cons: "Not enough leg room, seats need more cushioning."
Cons: "They canceled the flight and didn't notify us! We will not every choose to fly spirit again"
Cons: "3 dollars for a Coke"
Pros: "Luggages took nearly an hour to get going"
Pros: "The emergency info under the seat was in a hard plastic that was ripped. The ripped hard plastic was digging into my leg. There was no way I could sit there even for a few minutes. Luckily, the flight was not completely full and the stewardesses were wonderful about finding me a seat that was acceptable for me. They were very accommodating and helpful."
Pros: "Crew was friendly and helpful"
Pros: "Nothing, there is nothing good about this airline,"
Cons: "On your best day you will pay money for every little thing carry-on, seat assignments even water. But this last experience was the worst, when checking flight status our flight was delayed 45 min, when we arrived at the airport it was only delayed 15 and we were denied entry to the flight BC we were only 40 min early not 45. Even though we were not check bags and are TSA pre check and would have easily made out flight. Money wasted, awful airline, awful aircraft, awful customer service. Book at your own risk."
Cons: "Shameless attempts to overcharge for everything at every single step, including at least 4 while checking in.Half-empty plane and they still want to charge 100$ at boarding for carry-ons. Absurd delay of 7 HOURS without even a warning email and they give you a 7$ food voucher per person. Just to put this in perspective, that doesn't even buy you a sandwich at these airports. Lack of any transparent information. Honestly I feel terrible for their employees."
Cons: "From Detroit to Vegas was 4hr 45 minutes. The same flight with Delta was 3 hours. The baggage fees are high and you have to buy a $9 club to get the cheaper bag rates. I would not fly Spirit again it is not cheaper in the long run."
Pros: "Flights were on time"
Cons: "Having to pay for carry on luggage was highway robbery. At least 1 flight attendant going each way were rude.. Seats we re very uncomfortable no room to move."
Cons: "I missed my connection in Fort Lauderdale. Terrible service. Had to pay out of pocket for a hotel night. Very unhappy with Spirit airline."
Pros: "A clean plane"
Cons: "You could not used cash and no entertainment"
Pros: "The flight attendants."
Cons: "We have to pay for carry on,this is ridiculous, I agree we have to pay for bags,but not for carry on,and we don't get free snacks,u also have to pay."
Pros: "Nothing about spirit airline was pleasant!!!!"
Cons: "That it cost me $100.00 to check my bags..... it was ridiculous expensive."
Pros: "I THOUGHT I HAD LIKED THE TICKET PRICE..."
Cons: "BUT THEN I GOT HIT WITH AN EXPENSIVE LUGGAGE CHECK-IN. FURTHERMORE, ALL THE FLIGHTS WERE DELAYED BY AT LEAST 6 HRS."
Pros: "2hrs 2 florida"
Cons: "Jammed in between 2 large passengers bad seat"
Cons: "That you had to pay for everything. A water? Really!? Snacks should be somewhat free"
Cons: "Their company model appears to be to treat customers like cattle, ergo have too few agents, 100s of people in line to CHECK PREPAID bags, and to cancel flights at the last minute (including emptying a plane already loaded and on the tarmac)...and those people are corralled into additional lines to use the same few agents to mitigate Spirit's ridiculousness. Spirit finds it STANDARD to require 1-2 hours to stand in THEIR LINEUPS. NEVER AGAIN, SPIRIT."
Cons: "I thought I was saving about $100 flying Spirit on an ATL-BOS round-trip, but they charged me $55 for the 2nd carry-on plus they charge a minimum of $5 fpr seat assignment. That's for each way. Clearly terrible business. These fees were not clearly stated when I purchased the tickets which makes it really hard to make a feal comparison when purchasinv the flight."
Pros: "Medical emergency concerning a passenger was handled quickly and effieciently. The crew was polite to other passengers and discreet with the passenger involved."
Cons: "Flight delay leaving Atlanta (did not involve sick passenger) and small seats. Also did not like charge for carry on luggage."
Pros: "One the flight a women and her child were having a hard time. The toddler was scared and was crying for about 15 minutes. I really appreciated that the flight attendants did their best to help the mom out and were not rude to her. They were very understanding that children cry and very patient and respectful to the mother. I thought it should great service as well as maturity of the staff. It was nice to watch a mother not have deal with rude staff on top of having a distressed child."
Pros: "The airline attendant was willing to laugh at the situation and understood us- made fun of how cheap the airline was"
Cons: "The flight kept changing times, sending me notices, finally hours late and hours after the entire airport was closed we boarded and pushed off, then the plane broke. Two more hours we boarded another plane, landing at 1:30am- then when trying to exit the jet bridge broke leaving us in the plane longer."
Pros: "the price, the staff, everything was good - MUCH BETTER THAN MY AMERICAN EXPERIENCE!!!!!!!!!!!!!!!!!"
Cons: "seats didn't lean back"
Cons: "Very disorganized. I would recommend nobody fly on this airline. Pay the couple of extra bucks at airline that will more than likely get you to your destination on time."
Pros: "Nothing except that I arrived safely"
Cons: "Everything. Terrible awful airlines."
Cons: "Both flights got cancelled at last minute. Ended up taking United."
Pros: "You are the worst airline"
Cons: "Your flight was cancelled. You reimbursed me. Terrible airline. Terrible customer service. Unforgivable."
Airlines flying from Baton Rouge to Florida have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Baton Rouge to Florida
Masks required on board, masks provided on flights from Baton Rouge to Florida
Social distancing seating
Middle seats unavailable to book on flights from Baton Rouge to Florida
Testing for antibodies, testing for symptoms for flights from Baton Rouge to Florida
Waiving of change fees. Search flexible flights from Baton Rouge to Florida