Pros: "The EMIRATES flight was nice. Japan airlines has good leg room."
Pros: "Seat in biz on 380 was comfortable. Crew good not great."
Cons: "Food terrible. Seat maintenance not good. Armless and remote didn't work properly. Boarding needed work. No biz priority."
Pros: "Seat was spacious. Crew was nice."
Cons: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
Pros: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Cons: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
Cons: "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
Pros: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
Pros: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Cons: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Pros: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Cons: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
Cons: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
Pros: "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
Pros: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
Pros: "Always excellent Japanese service."
Cons: "No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft."
Pros: "The seat was great."
Cons: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
Pros: "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
Cons: "Flight left a little bit late."
Pros: "Crew was very friendly and the service was reasonably good."
Cons: "Seats were not very comfortable."
Pros: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Cons: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
Pros: "Crew - excellent service orientation"
Cons: "No storage space for small personal items like phone, magazine etc International Food choice very limited size of seats small"
Cons: "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
Pros: "That it didn’t crash"
Cons: "It was very delayed and then the luggage still hasn’t come out"
Pros: "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."
Pros: "the crew is fine. The seat was OK standard."
Cons: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Pros: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Cons: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Pros: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Cons: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Pros: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Cons: "Silk air"
Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"
Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"
Pros: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Cons: "Food was good but was not full compared to emirates."
Pros: "The food selection, there is several pre-order meal based on diet or your religion"
Cons: "The seat pitch at least 33""
Cons: "5 crying babies on a red eye. Don’t know if that can be prevented."
Cons: "My flight got canceled but nobody responded from flyus.com"
Pros: "I like the service in the flight"
Cons: "Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations"
Pros: "Great service & very comfortable lie flat business class seat for this red eye flight."
Pros: "aircraft so silent"
Cons: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."
Pros: "Yes. Pillow cushion too firm"
Cons: "Food needs to be better. Very inconvenient schedule for flights to India from Europe."
Cons: "Slow boarding while passengers stand in the queue, late take off"
Pros: "Excellent service with attention to detail"
Cons: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"
Cons: "Doha to Washington plane was an old plane where entertainment system did not function properly, seats did not recline etc. Emirates A380 is a lot more comfortable plane."
Cons: "Unable to reserve any seats so ended up with the family split all over the plane"
Pros: "Nothing much."
Cons: "I think airplane was small in Doha to Amritsar sector . There are not too many flights"
Pros: "Everything was amazing"
Cons: "Could have been better if they let me know that a swabtest result is required from their accredited hospital..what a hassle and I wasn’t able to make the flight at all coz I only found it out at the airport..such a waste of time.."
Pros: "Very courteous crew and seats are comfortable."
Cons: "For an economy seat it’s good enough for me."
Cons: "The flight was late for three hours and as a result, we missed our connection to Hawaiian Airline and have to spend the night in Korea. They never explain why the flight was late and no apology was given"
Pros: "Crew was amazing, best airline i have ever flown hands down. Best food, best service best everything."
Cons: "An airplane that has aisles every two rows so you never have to ask people to get up to go use the bathroom."
Pros: "My vegetarian husband had good food on an airplane, which is rare. Also the service is wonderful on Asiana,"
Pros: "The service crew was outstanding! A 380 ergonomics were good, the blanket and kit were great I really liked the layout, I could work efficiently on the flight back"
Cons: "Wine selection not to my taste. need thicker pillow"
Pros: "The crew was nice and friendly. The flight was on time"
Cons: "The boarding is always disorganized. I didn't eat the food because it didn't appeal to me. The seat was lumpy and really compact."
Pros: "The airline and staff provided blankets and warm food."
Cons: "falling in line just to get coffee. They should have gone around and served it instead."
Pros: "I liked that they have courteous and friendly crews. Leg space is ok too for an economy class."
Cons: "Delayed flight. My mom was a bit uncomfortable since the window is kinda far from the seat. It also bothered me since I was on the aisle seat and almost everyone who walks passed my seat bumped my arm"
Pros: "The exceptional service combined with the great food and cleanliness of the cabin was great."