Pros: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Cons: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Pros: "The experience was really good. I’ll be using JAL again."
Cons: "Keep doing a good job."
Pros: "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
Pros: "Easy boarding. Very nice crew."
Cons: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
Pros: "Spacious leg room"
Cons: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Pros: "Seat was spacious. Crew was nice."
Cons: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
Pros: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Pros: "The crew was excellent."
Cons: "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
Pros: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
Pros: "Inspire of bad weather, the pilot executed a perfect landing !"
Pros: "Korean Airlines now definitely ranks on best airlines to travel internationally. Great legroom, good food, and a terrific cabin crew who was helpful and kind."
Cons: "Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic"
Pros: "Everything was great!"
Cons: "Some announcements were only made in Korean. Would have been nice to have it in English for international flight."
Pros: "I always love Korean Air crew, you do have 5-star staff!"
Cons: "I can’t think of anything for now! Overall I had a great flight."
Cons: "The seats on the plane had ample leg room, even in economy. The service was excellent. The staff was very polite and efficient. All of this made for a pleasant experience even for the long trip. Thank you Korean Airlines. I would recommend you to all traveling overseas."
Pros: "Everything, from boarding to departure, the service is excellent! The staff was attentive and very welcoming. Spending a few hours reminded me why I fell in love with SK in the first place."
Cons: "Food selection was ehhh. Selection and quality of food flying into SK was a lot better."
Pros: "I really loved that the airline accommodated to me being vegan. They also provided me with vegan creamer if I wanted coffee which was great. The staff was also super friendly which was a big plus because they were easily approachable."
Pros: "what I don't like .? let me tell you. I den't even know I have to go to. Alaska I Though i have to transfer delta air I have to transfer my lugege. I I'm 72 yet old it' not very easy I diden't want miss my fly I had heard time !"
Pros: "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
Pros: "Ended up in the middle seat even though i booked the flight 7 months ago"
Cons: "bad seating. the Korean air website would not let me pick my own seat in advance"
Cons: "The crew should speak up and wait for answers before moving quickly away with beverages. Seat cushions are hard and thin. movie selections are terrible and few. worst selection ever."
Pros: "Quick boarding and was on time. Crew were attentive and kind"
Cons: "14 hrs is still a long flight and the movie selections were just OK"
Cons: "The flight was late for three hours and as a result, we missed our connection to Hawaiian Airline and have to spend the night in Korea. They never explain why the flight was late and no apology was given"
Pros: "Crew was amazing, best airline i have ever flown hands down. Best food, best service best everything."
Cons: "An airplane that has aisles every two rows so you never have to ask people to get up to go use the bathroom."
Pros: "Because of the multiple delays in departure, they gave us free snacks, which I appreciated."
Pros: "FOOD WAS GREAT"
Cons: "BOARDING WAS BETTER THAN MANILA BUT STILL NOT GREAT - NEEDS MORE COMMUNICATION"
Pros: "I slept like a baby the whole way!"
Cons: "I don't care for the food. It upsets my stomache."
Pros: "Crew was nice, made sure they knew I was a vegetarian, gave me a snack that I missed when asleep."
Cons: "Seats on the Dreamliner are very hard."
Pros: "Great service. Good food. Excellent entertainment options. Coach had widest seats I've ever sat in. Asiana is always my first choice."
Cons: "There was loads of turbulence, but it was handled well. And frankly, an airline can't control air conditions. So I have no real bad things to say about this flight."
Cons: "Changing schedules 4 times! And changing flights on the day of departure.. totally different airlines from asiana to eva.. very last minute notification"
delayed flight. poor narrow seats. Lufthansa turned the cross atlantic flight to a second rated flyer. Very slow and sells everything like earbuds with 2 Euros!. no blankets. Attendants consider calling them via top lights "Only in case of emergency" and don't ever responded to my call! Seats are so narrow that I could not be fully accommodated!. If you charge money to do service, you should deliver it. What happened to Lufthansa?
Ordered kids meals but didn't expect to get ravioli with mushrooms or wraps with peppers. both things kids barely ever touch. Same for the Quinoa salad. My own snack after 8h of light was a Roggenbread sandwhich. It didint taste bad to me but I can see how others who are not accustomed to the German Bread cuisine would not like that. I don;t know, I feel like Delta or KLM come up with way better alternatives.
The in flight display for entertainment was very bad. There was something wrong with the touch screen. Another passenger in the same row had a similar experience. The continuation of technical problems were quite disappointing. I paid extra money to choose to fly with this carrier and it was definitely not worth the cost. I would suggest to roll the dice with a different company.
Pros: "Crew was very attentive and professional."
Cons: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."
Pros: "Great crew, especially on a long-haul flight. Decent food, considering how many people they were serving. Best bathrooms I have ever experienced on a large plane."
Cons: "Legroom, legroom, legroom!! If we are to be treated as sardines, at least pack us in oil. It gets worse every time we fly. Crew agreed; the airlines need to be put on notice. It makes their job impossible."
Cons: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"
Pros: "Never made it on this fliggt due to previous flight was delayed. Im stuck in London as of now. Never booking with kayak again"
Pros: "I'm 86 years old. They took me in a wheel chair past security and allowed me to preboard. The staff is very helful."
Pros: "The crew was amazing and so welcoming! They did not flinch when they saw my three-year-old son and went out their way to make sure we had everything we needed. It was very nice to be greeted with such hospitality!"
Pros: "Excellent!!! Booarding was quick. No long lines in the jetway. All around great service on board! 5 *****"
Pros: "Food was great, comfortable flight, no issues whatsoever. One of the best airlines I’ve flown with"
Pros: "Passengers and crew were all nice and accommodating. Food was great!"
Cons: "Temperature was very cold 21C but perhaps that is to inhibit spread of germs."
Pros: "Crew was very good. The food was better than most."
Cons: "The toilets should be checked for cleanliness more often, and supplies replenished."
Pros: "Flight was on time boarding and arriving"
Cons: "1). Didn’t have enough food so only one option was available 2.) seats cramped like a budget airline 3.). Pilot made a harsh landing."
Pros: "it was jfk to vancouver that time. but now 2019 its non stop from jfk to manila"
Pros: "Crew was very nice and very attentive to passenger needs. Airbus 350 very comfortable in economy class good leg room and large entertainment screen with good selection.Manila airport is"
Pros: "Check-in counter and In-flight crew were great"
Cons: "Very poor quality in-flight snacks, no IFE and wifi"
Pros: "Ground and flight crew were great"
Cons: "Quality of in-flight snacks, beverages and IFE systems were very poor"
Pros: "Friendly crew."
Cons: "Airport security was complicated. Had to go through security checks 3 times. Once at the gate (early) had to leave the area and go through security to sit at the gate again."
Pros: "Truly friendly, service minded and happy cabin crew."
Cons: "A bit messy for the boarding but partly as unruly passengers"