Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pros: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Cons: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"
Cons: "I think the food in our flight was not that good.."
Pros: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."
Pros: "Amazing crew."
Cons: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Pros: "The crew, their professionalism and wide variety of entertainment."
Cons: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Pros: "This was the most comfortable business class mid haul flight I've ever taken."
Cons: "Absolutely nothing went wrong."
Cons: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
Cons: "The flight delay could have been announced over the speakers"
Cons: "Extremely bad service at the ticket counter. Really disappointed, really disappointed"
Pros: "Entertainment option"
Cons: "4hr to repair a tire, and crew rest limitation made extra stop at Taipei"
Pros: "Crew were friendly and premium economy seats were spacious and comfortable"
Cons: "Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders."
Pros: "Seats were ok on par with other airlines. Food served was good."
Cons: "More leg space."
Pros: "The crew on Cathay Pacific is always first class."
Cons: "These particular planes did not have outlets to charge my smartphone. Only USB chargers which didn't work very well."
Pros: "Friendly, super efficient crew, great, comfy seats and a smooth landing made for a fantastic trip."
Cons: "Could have been longer so I could get more sleep!"
Pros: "One lady from the crew was amazing and very helpful"
Cons: "They destroyed our suitcase. At the beginning of our vacation it's very unpleasant and uncomfortable situation."
Pros: "Our flight was delayed 45 in Chicago due to ice on the wings. Then about 10 mins of holding to land. With a 90 min lay over, unboarding and reboarding was rushed......but Cathay and security did their best I feel, It was only a 90 min flight and I didn't eat or watch a movie."
Cons: "Again, being 6-4, I struggle with comfort and after having no time to rest while switching planes, I was exhausted when I arrived in Manila."
Cons: "Flight was suspended I was not notified before I went to the airport"
Pros: "Crew was great."
Cons: "Entertainment was not functioning whatsoever during the 15 hour flight, not enough food choices."
Cons: "One of the bathrooms had a broken toilet seat and had no running water."
Pros: "Seat 40H was comfortable. The foods were good, they ran out of wine shortly after dinner."
Cons: "One of the bathrooms had broken a toilet seat, no water."
Cons: "Lost my luggage, seat didn’t recline all the way, crew never came around for garbage, old plane on the 2nd leg, same entertainment I had 4 months ago"
Pros: "Staff is friendly. Food is ok"
Cons: "Explain the real reason why the flight is 6 hours delayed. They said “ operational issues.” If we never asked for further instructions, we would never get $ 9 meal vouchers. In other words, some of passengers didn’t get it"
Pros: "Aircraft was new. Felt very secure."
Cons: "took them 70 minutes to provide me a headset for the entertainment. Boarding was sluggish. Crew was grumpy (and so was I). Seats were cramped. During meal service i was left with only the vegetarian option. They should provide more water/beverage rounds on a 12 hour flight."
Pros: "Flight was fine, no issues and pleasant, BUT!"
Cons: "Two pieces of lost luggage SOMEWHERE between PDX-SFO-HKG-BKK. Clueless so far."
Cons: "If I didn’t miss my flight completely because of an alert that popped up on my phone saying that my flight was delayed an hour... this is not the first time this has happened to me using Kay-ak... it’s extremely frustrating... and ultimately caused me to miss my flight."
Pros: "Seat is spacious."
Cons: "Had a very difficult time check-in online because HK Airline website didn’t work."
Cons: "More signage at the check in counter will be of help. Thanks"
Pros: "The crew was very nice and helpful"
Cons: "Flight hub tried to sell me a Visa to go to Bangkok! Since you are in the travel business I would have thought that they would know that citizens of the USA do not need a visa to go to Thailand! The email your partner company sent me was strongly adamant that I needed a visa before being allowed to travel! I knew better that this was a scare tactic to make money! But many people probably wouldn’t know. I’m surprised that Kayak would be apart of something like this! Hmmm!"
Pros: "Crew was nice"
Cons: "Seat could have been better but less crowded on the way back so I was able to change seats for more leg room and arm rest"
Cons: "Food not so good for an American Less pushing of passengers Less abruptness of flight attendants"
Pros: "Quick boarding and take off."
Cons: "They kept the lights on the whole time and it was a 1AM flight so hard to rest. Plus the crew was loud during food service. Chaotic."
Cons: "Had to take buses on and off the planes in Shanghai. Added at least 20 minutes each way to the process and it was very uncomfortable to be squeezed in a bus waiting to get “full”"
Cons: "Need to check baggage , so much trouble for no reason, it’s international flight -why can’t they check baggage once n for all?????"
Pros: "Did not like the airline or personnel at the airport at all. Not helpful. Treated like ssssssss"
Pros: "It brought me to Shanghai safely."
Cons: "They kept moving my seat because families wanted to sit together!!! I ended up sitting on one of those rows where I do not get a personal monitor. And the flight was seven hours long!!! I hated it so much. If flight attendants can be more strict next time when it comes to these families who do not even wanna pay the extra charge to reserve seats, then that would be good."
Pros: "On time"
Cons: "Boarding was slow because of steps to get on. Older n handicapped passengers had problems. Those w carry on bags had some problems getting bags up the stairs. Plane ran out of space for carry ons."
Pros: "The movies and GameStop"
Cons: "2 hours late with any explanations Grumpy staff Bad food - served pork and sausage and called it chicken"
Pros: "Air China did an excelent job to get me to my destination."
Cons: "Kayak.com did not notify me my flight was cancelled. By my own dumb luck I showed up early enough for Air China to put me on a plane that was boarding. Come on kayak. You failed to provide details that could have ruined my trip. Get it together."
Pros: "The food was not bad. The crew was okay and definitely not amazing."
Cons: "Seats could be bigger and more comfortable like their alliance partners ANA, Asiana and Eva."
Pros: "Crew very helpful, patient, and kind."
Cons: "Despite leaving on time, the flight usually arrives about 1 hour behind schedule. We took 4 flights with Air China and all 4 arrived to the gate about an hour after scheduled."
Pros: "I missed my flight due to reading the time of departure wrong, military time. It was my fault."
Pros: "Boarding was streamlined, planes took off on time and made it to destination before time. Entertainment options were decent."
Cons: "Food isn't the best (had Hindu meal for my flights) not sure if there is a better option. There isn't much in terms of snacks, outside the set meals. Some of the crew members do struggle with communicating in English, but I always found someone to work with."
Pros: "Constant service through out the night on long 12 hour segment. Hostess was constantly walking up/down aisle serving great green tea and juices. Unlike other airline where crew puts off lights and go to sleep too"
Cons: "Food totally tailored to Chinese tastes. Though Muslim meal pre ordered was ok Beijing airport no WiFi and terrible security check"
Cons: "They added 10 hours to my scheduled layover and would not give me lounge access for the inconvenience."
Cons: "The headphone jack was broken so listening to movies was hard. There wasn't a huge variety of food selections"
Pros: "Once aboard it was fine"
Cons: "I was delayed by a connecting flight and there was no way to pre-check, notify the airline or get ahold of anyone to let this be known in advance. I tried customer service for airline, for travel agent etc. no way to get ahold of anyone. Thought I was there at the time of boarding, they would not let me board, because I was not within their 1 hour check in time so I missed the flight. Since connections to Korea are only once per day, I was delayed a full 24 hours and endured several more hardships that could have been easily avoided with some good customer service. Also, it was stifling hot inside the aircraft and the crew could not seem to help cool it off despite twice asking them to get me some air-flow."
Pros: "The crew was very friendly, spoke great English, even though my wife was happy to translate, but was not needed. Good food."
Cons: "The plane was quite outdated, and so the entertainment system. However, it was comfortable to sleep."