Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Los asientos amplios"
Cons: "The snack bar, Couoh he better"
Cons: "System were down for 3 hours left 3 and 1/2 later"
Pros: "Crew is always great"
Cons: "Taxied for 25 minutes on departure at JFK and sat without a gate for 30 minutes in FLL"
Cons: "Video interruptions!"
Pros: "Good room quick and efficient here on time"
Pros: "The flight was on time. Courteous flight attendants."
Cons: "Not much food options available. The tv was not working. The audio was off as well. The seat should recline a little more."
Cons: "First flight was delayed two hours and I missed the second. Overall flight postponed of one day and they didn’t pay any expenses I had"
Pros: "Captain ended up being a good pilot with a very smooth landing,"
Cons: "Our flight was delayed 2 hours because the crew was comprised of members from flights delayed by the snowstorm. Even though gate attendants knew they were on their way, attendants refused to let us board until the crew was all on board. Then we had to wait some more....... Also they were lax on pre-boarding announcements, not letting families with children on first. And waiting until each group was fully boarded before announcing the next. Plus the enunciation of various announcements was difficult to understand and/or way too fast. It wasn't funny."
Cons: "Late departure"
Cons: "More than 2 hours delayed. Bags took forever to come out. Not flying in jetblue anymore"
Cons: "Flight was delayed and terminal staff was rude about making changes"
Pros: "That I eventually arrived."
Cons: "Everything else. 2 hours late???? F that."
Pros: "They didn’t make me check my carry-on even though full flight. Other airlines almost always do. Began boarding exactly when they said they would."
Cons: "First attempt to check im at kiosk failed. Was told to see an agent. Ignored that command made another attempt at kiosk and was able to get BP. The brag about their free wifi at every seat but it didn’t work. Can’t complain tho because seat back video screen had plenty of other entertainment."
Pros: "Timely, attentive, friendly."
Cons: "Too hot in Florida, maybe turn on the A/C next time lol"
Pros: "The fast, efficient and courteous staff made me feel I was flying with well-trained attendants."
Pros: "The ease which they handle boarding"
Cons: "Lack of customer service experience"
Cons: "Flight delay , boarding was horrible but not at the ticket agents discretion they asked many times for a cleared area but NYers arent the best in the respect for authority aspect lol. Of course the delay was terrible all things out of jet blues control. young lady i the flight crew couldve been a bit more pleasant. and you guys ran out of tea, sad"
Pros: "Staff / pilot What an up beat crew . Thank you for bringing me home safe .."
Cons: "1brand new suitcase was completely damaged"
Pros: "JetBlue didn’t let us go on standby unless we paid $75pp When boarding people of other groups (than one announced for boarding) were asked to wait back. And never made announced for group C. We listened and others had all crowded up near the boarding line"
Cons: "Charge for standby"
Cons: "Mechanical problems delayed the flight one hour."
Pros: "The crew the was polite and the overall flight wasn’t too bad."
Cons: "The landing was a little rough but the pilot did good. We were located in the very front of the plane and the engine was extra loud for some strange reason, but it was a good flight."
Pros: "The crew was very welcoming"
Cons: "The screaming child the entire flight"
Cons: "The tv did not work and the stewardess was rude she never offered me a drink and when I asked her politely she sort of said too bad. Her name was. Takisha. She took a long time to bring it and without a napkin"
Pros: "The check in via a kiosk was Excellent and the ability to print bag tags! Thanks"
Cons: "Flight was very late. Took forever to board and long wait for luggage’s it"
Cons: "Crew wasnt having a happy day"
Pros: "The temperature on the plane was great."
Cons: "The TV’s were not steaming live TV, we were in turbulence the entire flight and only got served at the last hour. I was not able to store my carry on and had to check it which took over 30 minutes to arrive at baggage claim. We also borates the plane without a pilot which I thought was against FAA regulations and were delayed by 45 minutes."
Cons: "Long delay... no food or compensation... no room to sleep on plane that late at night."
Pros: "I really liked the fact that the whole plane was full except my row. I sat comfortable the whole flight :)"
Cons: "Nothing to eat"
Cons: "Late departure"
Cons: "Security line was very long"
Pros: "On board WiFi was awesome"
Cons: "Boarding process. Ppl who I know was in later group managed to jumped in front of other group but crew members either didn’t care or not even aware of it. Would like to see better boarding process, I.e. southwest... no you didn’t..."
Pros: "Check in and boarding was easy and the staff helpful and pleasant."
Cons: "The entertainment system didn't work. Something more nourishing than chips and cookies would've been nice."
Pros: "Tv didn’t work"
Cons: "Need to make the touch screen less gross"
Pros: "No delay"
Cons: "There are nothing I do not like."
Pros: "On time boarding and great service by flight attendants"
Pros: "Crew was very friendly and accommodating!"
Pros: "The flight was on time"
Cons: "The choice of food offered,I understand the cut backs but everything offered was junk food high in sodium and sugar,no consideration of people with health issues such as high blood pressure"
Cons: "They information re the baggage was incorrect"
Cons: "We had mechanical problems prior to take off. Our flight was delayed for a couple of hours. Once inside the aircraft, we were kept there for an additional 2 1/2 hours before take off. We landed in Fort Lauderdale 5 hours later than the scheduled time. We got home at 5:00 AM. Unexeptable!!!!!!"
Cons: "Safe and quiet flight."
Pros: "Seats were comfortable"
Cons: "I had been traveling for over 24 hours and my phone broke. I kindly asked if I could borrow a phone and was told no. My flight was delayed and I asked to be moved to the earlier one and they charged me when it was the second time a flight had been delayed by jet blue for me in 2 weeks. I missed my hotel check in and was charged 200 dollars by the hotel"
Pros: "The flight was smooth and comfortable, flight attendants nice and helpful. And the seats are more spacious than other airlines"
Cons: "The flight was over 2 hours delayed but they kept us informed throughout the wait via text and email"
Pros: "Crew always pretty good with Jet Blue. You generally know what you are going to get."
Cons: "One of the primary reasons we go Jet Blue is for the TV's and they rarely work consistently. Also... 1) their Wifi is very inconsistent and 2) when are they going to get current and put some outlets or USB ports for charging?"
Cons: "Lady at the gate barely paid any attention to the line. I had to ask her whether or now I can proceed"
Cons: "Leg room was way too small, bathroom had no water in the sink, horrible flight!"
Cons: "Nice crew. Nice flight. Wish there was a bit more legroom"
Pros: "Plane had three delays. Apparently American mechanics are not allowed to strike so they have these fake or very slow mechanical issues."
Cons: "Be on time. We missed our overseas connection and had to buy new tickets to Italy"
Pros: "Crew on board are great."
Cons: "American keeps canceling and changing schedules. They cancelled flight section and took it out of my itinerary. Then took over 3 calls and 2 hours on hold to fix."
Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."
Pros: "Crew was wonderful."
Cons: "Not much leg room."
Cons: "Cabin was freezing cold. Flight on time. No major issuess"
Cons: "Service was excellent"
Pros: "The flight itself was uneventful, which is what you want from a flight. Once the connection was made the next day, the flight segment went perfectly."
Cons: "Flight was over 2 hours late leaving Lima, so many people missed connections in Miami, NOBODY from LATAM was at the gate to assist with how to make new connections or how to get local accommodations for the night. This was a customer service fail. American is no better. They rescheduled the flight at no cost, but then sent you back to LATAM for help with the overnight. If we buy tickets from your website and you own the process, you should be more helpful when there are problems. The back-and-forth was frustrating. Lima airport takes a long time to go through all the checkpoints. Two hours does not give enough time. There are at least four long lines that have to be endured. This process could use some streamlining."
Pros: "On time. Was able to sleep through much of what was likely an annoying flight because there was no personal entertainment--the tiny screens overhead would have been impossible to see and they were showing a movie that was lame. It seemed anachronistic."
Cons: "At the Lima gate they made each passenger open their carryon and submit to a secondary inspection to confiscate all water we bought past security. No warning was given about this. I had paid airport prices for water to bring onto the plane and then had to surrender it at the gate. Of course in economy class they will not give you water or attention until you are at cruising altitude. More than one flight attendant did not smile and one was actually rude in spite of my attempts to be kind and smile. Except for one friendly person at check-in kiosk, bad service overall. They do not have personal entertainment systems, and it was like going back in time with the tiny screens you cannot see, playing a movie you either watch it or not."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "Crew was great. No electrical outlets, wntertainment was mediocre. This was an old 747 that needs an update."
Pros: "the staff was great from check in at the airport until I landed"
Cons: "I wish the snacks were heathy like dried fruit and nuts"
Cons: "We Departed 3 hour late because the pilot was missing. I lost my connection in Miami and I’m waiting here for almost 24 hours to take another flight. Very bad experience!"
Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."
Pros: "The dinner was good. The crew were great."
Cons: "It was the worst seat I have ever had."
Cons: "MISSED MY FLIGHT DUE TO LUGGAGE CHECK IN TIMING EVEN THOUGH THE FLIGHT WAS DELAYED FOR ANOTHER HOUR."
Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Pros: "The AA counter agent was very helpful in changing my flight?"
Cons: "All good"
Pros: "That the staff at American Aiirlunes were helpful in getting me to my destination."
Cons: "Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami."
Cons: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."
Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"
Pros: "I liked that you could watch TV and movies from your personal device without a charge."
Cons: "That the flight was delayed."
Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"
Pros: "Readiness for take off was well organized and quick"
Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"
Pros: "That we where on the plane... If you consider that we had to make this D-tour to get to San Juan...AA canceled our flight to San Juan in JFK due to wether and not enough standby crews."
Cons: "That the canceled the flight in JFK, and the couldn't get us to to San Juan from JFK the same or the next day!! There was nobody from AA to assist you or help you!! We had this once with Delta as well but they send you the new itinerary in front with a compensation and help you at the airport... For us it's never AA again"
Cons: "Plane got cancelled. Missed my other flight. Spending $100 more that was unnecessary"
Cons: "My flight was cancelled and caused me to miss another connecting flight to get to my destination, and now need to purchase new tickets."
Cons: "No entertainment, no food"
Pros: "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
Cons: "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Cons: "Flight leaving Miami delayed 1.5 hrs Flight leaving London delayed 3hrs"
Cons: "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"
Cons: "Flying old dilapidated 767-300 on 10.5 hour overseas flight is not a good idea Crappy seats, no in-seat entertainment, non-working overhead lights on the first flight... AA in it's usual glory. Mediocre company at best."
Pros: "Everything was perfect."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "Staff was professional and friendly."
Pros: "All good - with every aspect of the trip."
Pros: "Not enough luggage space for regular number of passengers on board"
Pros: "Gate was changed no one notified us and my family missedthe flight . one hou rextra wait. No apologies was extended."
Pros: "The new plane."
Cons: "Late departure."
Cons: "We were delayed for 6 hours due to a maintenance issue. Horrible customer service"
Cons: "Delay of flight do to routing maintenance has cost me a overnight in Miami. sleep only 4 hrs that day and the lost of one logged. AA employees in MIA the worst ever."
Pros: "On time"
Pros: "Denver USO facility"
Pros: "Flight was on time. Great service from the ground staff to the in flight crew."
Cons: "Delayed by an hour and spent most of it taxiing."
Cons: "Telling the truth"
Cons: "Over 2 hours delayed for no notable reason"
Pros: "Good plane, seats are OK even though do not recline that much"
Cons: "Crew in the airport and in the plane not friendly, very long delay (3h) and not even a drink or something to eat whilst waiting, no excuse for 3h delay from crew when boarding/leaving ..."
Pros: "United has done a lot to update and modernize their terminals. Easy access to food, charging outlets, comfortable seating, and an open atmosphere made my layover quite pleasant."
Pros: "Very fast and efficient"
Cons: "The flight was delayed for 3 hours, also the personal at Newark airport was a little bit harsh and not very helpful, I do not care about any compensation, nevertheless the personal has to treat better to the clients"
Cons: "I have a carry on bag. & when I was boarding the bag was checked because there wasn’t enough overhead room. I was in back of plane & there was plenty of room. I think you should be more careful about space deciditions. I bought specific luggage so I would’ve to check it!!!"
Cons: "Flight delay ,almost two hours. Have a chance to change to another flight with empty seats , not alowed"
Pros: "Comfortable and on time!"
Cons: "Plane was equipped with Direct TV but the TVs were not powered on and that was very disappointing."
Pros: "Kiosk help at Newark very annoyed to be helping me"
Pros: "I guess the flight was ok. The pilot knew where he was going"
Cons: "It can't be true that they have not even a small blanket for someone who kindly ask and then when the flight is over you see them every where and unopened in first class. Pretzels,... Seriously..???. These airlines are n need of a real policy that lets them know it is money we are expending when we take a flight. And taking the carry-on bag. AFTER YOU PAID TO HABE IT WITH YOU?? Unacceptable. And not seating people together after you call and re call and talk to 3 different persons... The last one just says: I will see what can be done and then ignores you... Not NICE. Please remember that many airlines have come and go. Those are some of the reasons."
Pros: "The crew was very swift in resolving the issue and getting us on another aircraft."
Cons: "Hated that we had to unboard for something as simple as radio/printer connection. I had other arrangements at the time I was supposed to land."
Cons: "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."
Pros: "I didnt care for anything"
Cons: "Flight was delayed 2 hours. There were no chargers at any seat in Coach."
Cons: "Flight was delayed for man hours. First Class cabin was a disgrace - old seats, no padding, plane appeared dirty."
Cons: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"
Cons: "Flight was delayed 2+ hours because of the crew. Wouldn't it make sense that if the flight was scheduled to depart at a certain time, 5 minutes before that, still no crew, let the passengers know then? No. Not if you're United. They told us to wait 20 minutes, then after 30 minutes told us about the delay and the New departure time. But when that time arrived, still no Captain. Finally, after another 15 minutes, we're on the way. Except not quite. Now, they can't get the weight and logistics of the flight worked out. C'mon United, get it together!!"
Pros: "Safe Flight Awesome Trip in & out"
Cons: "No sunshine"
Pros: "The staff gave out free snacks and were friendly"
Cons: "Too loud and the delay was an inconvenience"
Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."
Pros: "The flight was fast."
Cons: "The flight was delayed 10 hours for no real reasoning and nobody was compensated for anything."
Pros: "Staff on board was great"
Cons: "I brought a carry on and had to check it because I was in group. I was not happy. It took 25 minutes for the first piece of luggage to arrive and of course our bags. Last on the plane took a while."
Cons: "Didn't like the fact that you had to pay to watch movies"
Cons: "What ever happened to leg room? And I know that real food is a thing of the past on airplanes, but at least Jet Blue provides snacks that occupy more than one mouthful"
Pros: "Very efficient boarding at the gate"
Cons: "Tight seats. Slow service on the flight."
Pros: "Nothing.was a terrible flight"
Cons: "Everything , delays , poor food , was horrible"
Cons: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Pros: "The snacks were good"
Cons: "That they took my take in luggage & had me put it aside to out in the belly of the plane. I had my laptop & iPad in there. It happened so fast I didn't think to take them out. I was planning to do some work on the plane but couldn't since u took my laptop. Also, they changed the gate and no one told us. We were lucky we asked a question to find out the gate had been changed."
Pros: "Left right on time."
Pros: "Everything !"
Cons: "I ended up changing my flight in Newark airport to Fort Lauderdale that landed earlier that the one they gave me up in Scraton.."
Pros: "11 hour delay announced iteratively in two hour increments. Worst flying experience to date. I may no longer fly united as a result."
Cons: "The 11 hour delay preceding my 14 hour flight."
Pros: "Economy plus room"
Cons: "The flight was not Swiss as I booked it. It was operated by United. It was over 45 minutes late boarding and over 2 hours late leaving. Tone of people were checking in at the gate and thus didn't pay extra for economy plus. There were loud and inappropriate passengers and the flight crew didn't do anything about them. I will avoid United at all costs the next time I travel...truly."
Pros: "There were empty seats and the very polite flight attendant offered for me to move without me having to ask."
Cons: "I arrived at my final destination and walked to baggage claim. I was just standing there waiting when a young girl walked by me in a uniform and said rudely and almost annoyed, "do you have a question". I replied that I was waiting on my bag. She then said these are it and I said so my bag has been lost? Without any empathy AT ALL she again, rudely and now most definitely annoyed said Do you have your bag tag? I said yes and she proceeded to walk away to a corner office. I assumed I was to follow. She took my tag, no communication at all from her, I said what are you doing and she replied I have to file a claim. She then proceeded to tell me that Newark Airport was horrible and never travel through there if I know what's good for me. This was extremely unprofessional. I was simply wanting some guidance from her on what to expect etc. I had to ask her what my next steps were. She handed me a flyer and said if I had any questions to call baggage information listed on the pamphlet. I left. The next day at about 1 p.m. I called the number and the update said my bag had left the airport and was out for delivery. Keep in mind that I had to work the next day after the airline losing my bag and had to purchase shower items etc due to them being in my lost bag. Portland jetport and my home address is less than 40 minutes apart, yet my bag did not arrive at my home until 8:30 p.m. and I'm also not confident it would have ever arrived because I called around 7 p.m. and spoke with someone who called the delivery service to ask their ETA. I paid $25 to check my bag and yet it was lost. What did I pay for?! If I can help it, I will NEVER fly United again and I'll be certain to tell everyone I know about my experience with this airline."
Pros: "Crew was honest. Provided ice water."
Cons: "Prop plane didn't have air conditioning (flight 4989) thank God it was only 45 minutes and FA provided ice water."
Cons: "The plane was so damn HOT inside. Then we sat on the tarmac for 40mins, while being cramped inside with no word from the flight crew, on why we were not taking off. Worst and most uncomfortable flight in years for me and the rest of us suffering passengers on board.... Horrible Horrible Flight"
Cons: "I purchased a direct flight and was not told the flight was cancelled until I arrived. I was put on two transfers and arrived to my destination 10 hours later than planned. I want my money back."
Pros: "The plane and crew functioned well. From a purely technical stand-point the flight was a success, though it was delayed at Newark because the maintenance dept. took a good half hour to 45 minutes in transmitting its clearance to the captain."
Cons: "A lot of people of all ages, shapes, sizes, and dispositions were crammed into a comparatively small space. It was close and stuffy, very little space to stretch or move about when that was allowed. I'm not tall, but in terms of body mass I'm thicker and wider than many folks, but not obese, and my body thermostat tends to run on the warm side. So the flight was a bit of a physical and mental ordeal for me. The entertainment might have been great had my headphone port been operational. A previous passenger broke off the plug in the hole and the flight staff didn't have a pair of pliers on board to pull it out. Consequently, I was unable to listen to the media in-flight. Also, I couldn't recline my seat because the fussy older woman who sat behind me complained when I did, which made it difficult to snooze."
Cons: "Seats are a bit cramped"
Cons: "Very stressful experience at counter check in. Airline representative didn't know the difference between the expiry date of a visa and that of my passport.. he just ran away with the passport to check and didn't get convinced and it took him long to return, with me just waiting and knowing nothing about where he went. Only the passport needs to be valid for three months after returning from the trip. Not the visa. He should know that. I got my boarding pass at the end, and he didn't apologize for the inconvenience or anything."
Pros: "Nothing. I did not know it was code-shared by United, otherwise I would never take a United flight. This is the second terrible experience in a row. Our flight was delayed. My wife and I somehow to our connecting flight by running all the way and requesting people to let us go ahead of them. However, United did not send our bags fast enought and deliverd them to our place the next day. This created a lot of inconvinience as I was scheduled to go for a business related conference in Chicago. United - you suck! Hate your service for the core. I hope I never have to fly United again."
Cons: "I did not know it was code-shared by United, otherwise I would never take a United flight. This is the second terrible experience in a row. Our flight was delayed. My wife and I somehow to our connecting flight by running all the way and requesting people to let us go ahead of them. However, United did not send our bags fast enought and deliverd them to our place the next day. This created a lot of inconvinience as I was scheduled to go for a business related conference in Chicago. United - you suck! Hate your service for the core. I hope I never have to fly United again."
Pros: "We have a list a cookie on the fly"
Cons: "The see were too cloused"
Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."
Pros: "Smooth ride"
Cons: "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"
Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"
Pros: "The seats were mostly comfortable (although extremely cramped), pillows and blankets were provided. I liked the one free thing offered; ability to follow the planes progress on my iPhone."
Cons: "All of the screens on the side of the cabin I sat in did not work so even if we chose to pay the ridiculous fees for content it wasn't an option. Charging $16 for internet is gouging to the extreme. Truthfully, I would choose to pay a little more for my ticket if I knew that United did not cram people in like sardines, provided good quality free internet, provided free video content (on consoles that worked), and provided a small snack (better than a little wafer)."
Pros: "The fact that I made it to Vegas!!!"
Cons: "Flight uncomfortable the staff wasn't all that pleasant nor attentive..."
Cons: "Plane was not up to par with other current planes. Pricing was high for not having more leg space, TV's which should be a standard by now, and free liquor/wine on international flights! United is truly a disappointment and I may not be flying with them anymore if I had a choice"
Pros: "On time reliable."
Pros: "Prompt, professional, and smooth landing. Very friendly staff"
Cons: "Great flight, boarding in Newark on Saturday, a nightmare getting through long security line."
Cons: "No entertainment or food, the worst plan ride ever"
Pros: "Fast boarding, on time."
Cons: "My flight was a redeye, and there was no sleep to be had. The seat are super uncomfortable. The crew made unnecessary noise slamming cupboards shut; and, turned on all the lights when they were handing out food. At least one of the other attendants turned off the seating lights after a minute or 2. Furthermore, they charge you for seats and extra bags. Could have gone with a better airline for comparable price."
Pros: "The design of the seats"
Cons: "The staff did not work they sat in the back of the plane the whole time talking about other employees captains and how dissatisfied they are with the shifts that they work etc. The crew even had passengers move from the back row 30 so they could have a place to sit in the back of the plane ."
Cons: "carry-on $30?! check in luggage $40?! ridiculous."
Cons: "Charging $45 for carry-on, is way too much, regardless of whether it's a budget airline. Round-trip it's an extra $90. Might as well put that money toward the flight of another airline."
Cons: "High charge on baggage. Not even water. I will not want to flight with you again. Sorry."
Cons: "Airplane is new but chairs are made of plastic and very thin, they don't recline and you have very small space -- very uncomfortable. I flew from Miami to Vegas (5 hours) The plane flew at low altitude the entire way and went right through all storms just to save fuel/money. People were afraid for their lives because the plane was shaking so bad. I travel 1-2 weeks out of each month by plane for work and I am not afraid, I knew it was fine, but others had no idea and were very afraid. I know it is a cheap airline, but the real problem I had with them was they are not honest. Their website says that if you chose your seat online you have to pay, but if you do at check in it is free and they will try to keep your party together as long as there's seats available. Upon arriving at the counter they wanted to charge me to keep me and my fiancée together, otherwise she was at the front of the plane and I was all the way at the back. The plane had extra seats and we got there early to get assigned seats together but even the manager would not help me even after showing their website. He said the computer will make them charge me and there was no way around it. There's always a way around it. At the end of the day, paying for seats, all bags you check in or carry on, foods/drinks in the plane, I paid just as much as flying with a good airline such as Delta. I will never fly with them again, that is for sure."
Cons: "They just boarded all groups at the same time. It was chaos and caused a mess with where people were putting their bags. Also, I paid extra to board early, so this was even more frustrating. I don't like that everything is for sale. Water, carry ons, come on! You end up being more expensive than flying another airline."
Cons: "No es posible que haya atrasos en los vuelos"
Cons: "i thought i cancelled this reservation but apparently it was kept active to insulate the airline from overbooking...i called and specifically asked to cancel but was refused"
Cons: "The prices are looks cheap, but after you all the extras it comes up even more expensive then any other airlines, but it still a cheap company. The seats are extremely uncomfortable, not adjustable at all! No food, no drinks even for a 5 hours flight. The carry on bag is $45! Stay away!!!"
Pros: "Crew was nice, but very uptight about wearing a seatbelt, not standing in line to use the bathroom, not changing seats, etc."
Cons: "I booked tickets with this airline for the first time because prices were significantly cheaper than with other airlines. However, I didn't realize I would have to pay $45 for carry on luggage, pay extra if I did want a seat in the middle, and even pay for soft drank! After factoring in all those things, it would have been a lot cheaper to use a different airline. Plus, it was by far the most uncomfortable airplane I have ever been on. No leg room, small seats that do not recline and have no cushion. Terrible experience!"
Cons: "Who charges for carry on bags? And why are the seat so small. I'll never fly with them again"
Cons: "the same as above"
Pros: "The crew were very polite."
Cons: "I hated that the seats didn't recline at all. Luckily it was only a 2 hour flight."
Pros: "My first time flying with Frontier. Staff was freindly, we departed and landed on time."
Cons: "They lost my bag on a direct flight from Vegas to Miami. It has been 24hrs, and I can not get Frontier airlines to even call me back. I Would not recommend Frontier to anyone."
Cons: "The seat was back breaking. The service was horrible, very few options of food."
Pros: "Nothing. The flight was terrible."
Cons: "The worst part of the trip was at the end when they kept us trapped inside of the plane for 1 hour and a half because they didn't have a gate assigned. I think the seats were the worst seats I've ever experience , not reclinable, super thin, and super unconfortable."
Pros: "For a delay of the wheel chair driver I lost my fly Vegas Miami. They give me another fly with stop in Chicago. That wasn't a problem for me, when I arrive to Miami 4 hour later my luggage wasn't there because was delivered in the original fly. When I went to Frontier desk in Miami looking for a north where I can get my luggage the two frontier employee don't help me in anything. The answer was: I have to dispatch two more fly and when we finish probably 4 hour later I can help you. I told him I was in Vegas siunce 9 pm last day and frontier was the responsible I lost my fly last night. The said sorry but they can do anything. A"
Cons: "Frontier most gave more employee working on desk. Also, the employee of Miami most be more polite and professional"
Pros: "Cheap tickets."
Cons: "You have to pay almost as much for your bags and seat selection as the tickets. Seats are hard as a rock and really jammed together."
Pros: "Customer service does not exist.i iwill never fly again with you or any of your affiliates. Don't bother w a response unless you're offering me a free flight. Good luck, you will need it if you want to remain in business, Sincerely, Lee Arroyo"
Pros: "It felt like time flew by and not a single problem. Left on time, arrived 40min early, and bags were off ASAP. I was asleep for the rest of it, but definitely a smooth one."
Cons: "That the nap was shorter because we arrived 40 minutes early."
Cons: "honestly this airline is horrible. the employees are all rude and have an extremely large attitude. I've never felt so uncomfortable in my life. and also the seats are extremely hard and do not recline. i could usually deal with this but the attitude of all the employees really ruined my entire experience! i promise you even though this is a cheap air line pay a little extra because its worth it. i will never be flying frontier again."
Cons: "Delay of two hours"
Pros: "A little bumpy, the plane was full. I almost don't make it to the airport on time. But everything else was good."
Cons: "1- solamente daban agua en un viaje de 5 horas 2-la comodidad terrible los acuentos parecian de bus de carretera ... Bueno el avion decia airbus pienso que esta aerolinia no esta capacitada de ningun modo para hacer viajes mas largo de 1 hora 3- de regreso las vegas miami nunca me ofrecieron ni agua 4-los acientos no se podian ni reclinar tan si quiera mi novio tiene los pies grandes y tuvo que ir doblado todo el tiempo ... Entre mucho mas no recomiendo esta aerolinia es barata pero lo barato sale caro gracias!!!!"
Cons: "Planes are like buses. Don't fit a 5-6 hours flight No WiFi No leg room even when I paid for better seat Plastic seats like a cheap bus from the 1980"
Cons: "The payment process is confusing. At boarding there were many passengers who didn't know there was a charge for a carryon so that slowed down the boarding for the rest of us. Then you get going only to find out you have to pay for a soda too. I detest the nickel and dining. Just charge me one flat rate and call it a day."
Cons: "We had to pay $45 for each carry on for each leg of the flight so a discounted fare became $180 higher for my husband and me. The seats are plastic, do not recline and there is less room between rows than other carriers. You had to pay for drinks....even water. I will never fly them again."
Cons: "The Frontier flight was a rip-off. I was charged for a seat and for carry-on luggage which should have been included in the advertised price. I will not fly Frontier again."
Pros: "boarding was fast and efficient"
Cons: "They even charge for soft drinks. Seats do not recline"
Cons: "The flight was cancelled with little effort to compensate for it."
Pros: "Flight attendants are friendly"
Cons: "Airline charged me $90 for my carry-on which I thought is ridiculous!!!!"
Cons: "Crammed in like sardines, no reclining seats, too many extra charges"
Pros: "It was great for the price."
Cons: "Seats are a little uncomfortable, but I'll take that for the price!"
Pros: "The pilot landed safely"
Cons: "Plane seats were uncomfortable a"
Pros: "The flight left/arrived on time. The plane seemed fairly new and I liked the way that the seats don't go back. Crew was nice."
Cons: "Well, it would be nice if coffee and sofa/juices are no charge. That felt a bit nickel and diming."
Pros: "Nice overall flight"
Cons: "Costs for picking seats and carry on. No wifi. Teeny little tray Table. Seats dont recline"
Pros: "The seats are things plastic. ..very uncomfortable. Plus plane had no entertainment, not even headset Jackson in the seats for music"
Pros: "Flight was on time, early arrival."
Cons: "Thank goodness I read ahead about bag size, costs, etc. Having to pay for any/all seat assignments also add at least $25. The bargain airfare price goes up quickly with so many add on costs."
Pros: "I liked the price"
Cons: "Its overall a stripped down flight."
Pros: "The price is excellent. And they have never been late."
Cons: "They charge more for bring a small bag and the ticket it was no ship"
Cons: "Not going to travel again or recommend this airline , they charge for the hand bags and the service was bad from the from desk to general customer service . Prefer to pay business class and not a service they charge for everything , they gave me the worst sit as well . Very uncomfortable fly"
Pros: "love the low price :)"
Cons: "no problems"
Pros: "Nothing. How could a flight not give free water? People need to take meds and should be required to pay $5 for bottled at the terminal. Everything is just highway robbery. Some folks don’t even have a credit card or fir that matter the cash."
Cons: "I was totally humiliated at the gate when I was taken off line because I had one extra bag to carry on. I was then charged $65 to then bring it on board an additional $20 to secure a sit since the flight had been over booked. The flight was delayed for the late arrival of on board staff. Most of the passengers were flight crew either connecting."
Pros: "Absolutely nothing"
Cons: "Bag drop off was unorganized and slow causing a delay in departure, causing a 2 hour flight to turn into a 7.5 hour ordeal with uninformed and unpleasant staff. I sat on the plane from 3pm-10:30. Staff had no clue and charged everyone for food. You get what you pay for & im never flying Spirit again."
Pros: "ticket price"
Cons: "baggage charges. carryon fees, outregous"
Pros: "On time"
Cons: "They weren’t stocked with items on the menu. Crew members were sarcastic about people changing seats despite the amount of vacancy."
Pros: "The comfort"
Cons: "The employer not speak spanish"
Cons: "Not enough space. Crew is very rode"
Cons: "Too much information/forms while checking in and have to pay for luggage which is expensive."
Pros: "The crew was great and did their best to make the flight smooth. The plane was a pretty color yellow..."
Cons: "Baggage fees were ridiculous. If you check your bag, it's $52. If you carry on, it's $57. During the flight, you pay for any beverages or snacks. Also, we purchased our tickets together, obviously to be sat together. On our return flight, we were instructed to purchase seats if we wanted to be together, otherwise there were no assignments. We got charged an additional $40. Overall, we spent an additional $200! We chose this airline for the lower fares, but they get their money back by charging for everything. You pay for everything. I was very dissatisfied and likely to never fly this airline again."
Cons: "Sears are not adjustable, you are charged for a drink of water"
Cons: "Very small seats"
Pros: "I will never fly Spirit again. The extra charges are extreme. The equipment is old and the seat room is for children."
Cons: "Everything except crew."
Pros: "Kind attendants"
Cons: "Too many "hidden" and extra costs"
Pros: "Aircraft was new and clean. Flight crew 1st class."
Cons: "The delays and confusion at the gate due to a lack of personal."
Cons: "The lauggage I checked in arrived in San Jose completely demolished. I can't even carry it anymore. There is a big whole in my bag pack, so my close are hanging out and the shoulder strap is ripped of completely."
Pros: "Great deal."
Pros: "Fast flight not over crowded. Had no trouble with bags that we made sure we're within the measurements. Book checked bags ahead!!! Angry people didn't read the rules but the staff is efficient and curteous. For short domestic flights it's alright."
Cons: "The seats are pretty uncomfortable and there are a bunch of offers at end of the flight that are unessential but they don't force them on you so that's something."
Cons: "You cancelled my flight and lied why it was cancelled. Then you lied about what flights were available the next day. I lost a day and a half off my vacation with no compensation. Plus no customer service number."
Pros: "Nothing, the Worst people and they took my money and didn't travel"
Cons: "Everything else"
Cons: "I will never fly with Spirit again"
Cons: "Too.many extra charges and no organization horrible"
Pros: "Not much"
Cons: "Pilot called out waited so long for another flight People's connecting flight were unable to make them , nothing was offered in return for our wait so we were left hungry and thirsty and no explanation right away"
Pros: "There were flies on the plane, people fighting in the back. Boarding was a nightmare. They charged $50 for a carry-on luggage. Will not Fly this airline again if I can help it."
Pros: "The worst flight ever!! After not boarding on the 6AM flight because flight is OVERBOOKED, waited at stand-by status for noon flight. When I did not board on that flight and no guarantee for flight for 24 hours, I bought a flight at United for nearly $400 for one way flight back to FLL. No reimbursement from spirit. NEVER EVER SPIRIT!!!!!!!!!!"
Pros: "Hate agent and flight crew were nice!!"
Cons: "Seats did not recline"
Pros: "The flight left on schedule and we even arrived to our destination 10 minutes early! Pilot was friendly and informative. Staff was attentive and pleasant. We had a good experience."
Cons: "Luckily we read the baggage policy before we left because we were able to purchase baggage online cheaper than at the airport. We were also able to be sure that our bag did not exceed the weight limit (which could be extremely expensive if it is.)"
Cons: "Didnt know i could not sit with companion without paying more. Very tight seats. Long wait on tarmac to disbark--perhaps because Spirit has less clout to get a gate?"
Cons: "bag fees boarding pass fees"
Cons: "Out of all days, our flight got cancelled on Father's day.. I was supposed to go surprise my father who I haven't seen in 5 years but obviously that didn't happen"
Pros: "The pilot, Frank"
Cons: "Due to extreme delay of our flight, we missed a family event."
Pros: "No problems with boarding and leaving on time. Flight actually left before departure time."
Cons: "Audio was not clear for instructions and updates. Crew was not clear on statements made. Maybe need more training. Seems like they were just going through the motions."
Cons: "On a 3 day trip I had a total of 9 hours in delays on 2 flights- and a canceled flight! They do not email or text you at all- not even the usual courtesy email most airlines send letting you know its almost time to fly, or check-in online. They never alert changes to flights. It's like they want you to miss the flight. Second time in 5 years booking with them and last time was just as bad. If you want to make your destinations on time- don't risk booking with Spirit."
Pros: "No space and have to pay for carryon bags"
Pros: "Patience of the crew"
Cons: "The flight was delayed for 5 hours and they kept on lying to us the plane will just deplane now but it didn't it took them 5 hours to make us board and then when we arrived at FLL they took another 30 min to find a gate..... worst experience for me specially coming to Miami"
Pros: "spirit UNOS asaltantes NOOO NUNCA MAS"
Cons: "The trip was cancelled. Never again spirit. Never again."
Pros: "Staff was great. Boarding and take off efficient and on time. OK for short flights"
Cons: "Hard seats. Baggage check WAY too expensive."
Pros: "I liked that the wing said Howdy."
Cons: "Spirit is the absolute WORST airline on the market. The seats are so tiny, the airline attendants were incredibly rude. My flight home was canceled after they made us wait on the airplane for over 3 hours. They did not tell us what had happened or give us any kind of update during the time period. The flight was canceled and they were extremely unhelpful. I ended up purchasing a ticket through JetBlue to get home finally. I will NEVER fly Spirit again. You should be ashamed to work for this company."
Pros: "Buying the ticket and checking in were good experiences. Getting updates about the flight was a good thing too."
Cons: "I didn't get a choice on seat assignment. The flight attendants were loud and bumped into me quite often when two were passing on the aisle. I requested to not do that as there is only space for one body to go through. I got 'I'm only trying to do my job' to dismiss my request. Heard complains from one attendant about the delay causing her to miss her sleeping hours. Was not able to relax because of the attendant's loud conversation with one of the passengers and the loud noises made by the slamming of the doors in the food and refreshment area. Tried to keep occupied but the tray was too small to place my apple laptop. So just tried to squeeze myself in my seat to avoid being bopped into my head and shoulders. Not a very relaxing flight. Was not impressed about the are of a customer comfort. Another passengers were also complaining."
Cons: "They cancel the flight without saying anything, a call , an email, nothing."
Cons: "That they canceled the flight and didn't have anything else rescheduleded for the next couple of days. I will never fly spirit again. They ruined my vacation."
Pros: "flight leave on time."
Cons: "leave on time."
Pros: "4 hours late, gate change, no compensation..."
Cons: "I wasn't notified that the flight was gonna be delayed! Waited over an hour being lied to every couple of minutes that we ready to board and nothing happened !!! Last time I fly with this airlines and will definitely let others know my experience terrible terrible !"
Cons: "Cancelled flighr never will buy tickets for friends or myself on spirit"
Pros: "No delays both ways was nice"
Cons: "If we wanted a drink or a small snack, we had to pay. I did not know that we had to pay for our carry on bag. I thought our flight cost was a steal until we had to pay for our bags. We had to spend $90 for both ways."
Airlines flying to Florida have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights