I was very impressed with this airline. The flight was comfortable the plane was clean and the attendants were very nice. The zipper on my suitcase broke after I checked it. The airline wrapped it in plastic wrap, so it wouldn’t continue to fall apart. Every item I had in the suitcase was there when I got to Los Angeles. That is above and beyond!
Pros: "Crew very polite and friendly"
Cons: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Pros: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Cons: "They are well trained crews so I have no better ideas about improvements"
Pros: "Cabin crew was amazing!"
Cons: "Food was mediocre and we've had better on Singapore Airlines before."
Pros: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Cons: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Cons: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
Pros: "More space then previous flights. Attendants very pleasant and helpful."
Cons: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Pros: "The trip was horrible we have to sit separately three places."
Cons: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
I booked this through Travelgenio and requested a cancellation due to COVID related impact. Their customer service was absolutely terrible and they informed me after the flight had departed that they could not cancel my ticket. Worst experience, will never use them again. Strongly reconsidering using Kayak in future given how poor the travelgenio experience has been.
Cons: "All services throughout the process need to be improved from the ground to on board"
Pros: "Food and entertainment was great"
Cons: "Dirty bathrooms, cramped seats, and still can't believe they still load the front of the plane first... takes forever"
Pros: "The crew were busy but very attentive"
Cons: "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
Cons: "Not sure why we left and arrived so late, but it was annoying to miss the last flight out of Vancouver to my destination and have to find a hotel and stay the night. I guess lesson learned on expecting flights to always be on schedule. Sometimes things happen and they’re not."
Cons: "terrible food - poor entertainment system with very mited choice - flight delayed as always"
Pros: "Crew was okay, nothing amazing. Seats are cramped as I was put in middle seat separated from my wife despite request to sit together."
Pros: "The crew was wonderful. Very polite and professional. The movie selection was the best I had ever had.......great job there!"
Cons: "I am 6-4, so I always struggle with comfort. My legs cramp and my back aches. The meals look good and I even try them sometimes, but me and airline food seldom work out."
Pros: "On time ..."
Cons: "Seats were too small! No personal hygiene kit available in long flight .... bathroom faucet was not clean. Some stewards and stewardess were not helpful but some are. I asked for help but one stewardess did not respond but one did help and was helpful. Ground crew were courteous and helpful."
Pros: "Was able to redirect from Kansai to Umeda after typhoon. Initially received misinformation though. Service was great except the one time I received a regular, not diet, coke and still had to drink it. Great job Cathay Pacific!"
Pros: "Crew was great."
Cons: "Entertainment was not functioning whatsoever during the 15 hour flight, not enough food choices."
Cons: "A crew member gave my boyfriends seat to someone else without asking us."
Pros: "Yes and yes"
Cons: "Give head pillow and blanket when customers ask for it. It’s a lot to hold in your seat."
Pros: "Great customer service, checking in went fairly quickly."
Cons: "Like other airlines, seats are too close together.. Choice of movies was limited."
Cons: "More water cooler temperatures and more information about 45 minute delay on tarmac. And let people pee if you are just sitting."
Pros: "Staff is friendly. Food is ok"
Cons: "Explain the real reason why the flight is 6 hours delayed. They said “ operational issues.” If we never asked for further instructions, we would never get $ 9 meal vouchers. In other words, some of passengers didn’t get it"
Pros: "New plane A350. Lots of in-flight entertainment options. I like the external cameras. this flight was cheap and 50% full so i could actually sleep on three seats for this short hop."
Cons: "The pilot could speak slower and more clear."
Pros: "Clean,crew are all kind."
Cons: "More than 4hrs ,hope to be ask for Sth drink .so thirsty I'm."
Cons: "My luggage come a day late from Ho chi Minh air port."
Cons: "Limited choices for entainment, not as many movies to watch, nor the latest ones"
Pros: "Great crew in business class!"
Cons: "Wifi was terrible, entertainment is below average and angle seats for a 12 hour flight is sub par. The food was so so"
Pros: "הצוות היה מאוד נחמד. האוכל היה בינוני וכך גם איכות הסרטים."
Cons: "אינטרנט אלחוטי חינם. לעדכן באופן ברור שהצ׳ק נסגר מוקדם (כשעה ומשהו לפני המראה) עקב המרחק הגדול בשדה. כמעט פספסתי את הטיסה."
Cons: "The crew is always nice on China Eastern. They seem to be late a lot of the time. We arrived almost 1 hour late. The business lounge is TERRIBLE. Get something to eat in the airport, not in the lounge."
Cons: "MU ground service in PVG was fair during check in, it was not as polite as in HK."
Pros: "Entertainment was beyond excellent. It had all the latest movies from around the world"
Cons: "Leg rooms are small, similar to other flights"
Pros: "Absolutely nothing"
Cons: "Just a crappy experience. This airline is absolutely the worst. Spend a couple more dollars and fly Cathay or any other airline. I’m a 3 million miler and there’s no fare low enough for me to fly this dog airline again. Shame on Delta for partnering with them!"
Cons: "Dont expect for them to deliver on transportation and accomodations if you fly on Business class as adevrtised in their web page. It was imposible to get them to answer my requests by phone, email and in person."
Cons: "Only at nanging airport they dont’t have Check through baggage all the passenger have to pass immigration and custom to get baggage and recheck in over ticket counter again they informed that they don’t have transit hall at this airport so for transit destination try not to use nanging airport"
Pros: "Left the airport on time, arrived on time, good flight, good service onboard."
Pros: "The whole flying experience was great for a great price!"
Pros: "Not a full flight, seat next to me was empty which was good for a 12 hour."
Cons: "Better selection of movies, real window shades instead of the transparent ones."
Pros: "I booked my business flight through kayak, but looks like kayak is using Flyus.com who’s has a nasty customer service. Even requesting meals cost money. Air China can’t do anything with my flight and are sending me to the kayak.com. I will never again book through kayak and will be reporting this"
Cons: "Don’t sell services through Flyus.com."
Pros: "It was cheap"
Cons: "The aircraft was super old. The flight was delayed. The transfer at PEK (beijing) airport is horrendous. Never again."
Pros: "Crew very helpful, patient, and kind."
Cons: "Despite leaving on time, the flight usually arrives about 1 hour behind schedule. We took 4 flights with Air China and all 4 arrived to the gate about an hour after scheduled."
Cons: "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"
Pros: "The crew was nice and the flight was safe. I was skeptical about air chin because of the previous reviews but they did a good job."
Cons: "I didn’t like my seat we were next to the door so it was pretty old most of the time"
Pros: "Boarding was quick & efficient."
Cons: "Seats were not comfortable and food was not the best but for the money, it is what you would expect."
Pros: "Practically nothing"
Cons: "Terrible, tasteless food; couldn't understand English announcements, A/V surveillance in aircraft."
Pros: "Comfortable seating in business, friendly crew. Reasonable able to communicate in English"
Pros: "Business class section very good and clean. Cabin crew very attentive. Good value for a business class flight."
Cons: "Being a Chinese airline, it lacks the variety of US inflight entertainment choices compared to an airline such as Cathay Pacific."