Pros: "On time, great meals, great friendly crew! Forgot how much I appreciate flying with Korean Air!"
Cons: "No improvement needed!"
Pros: "Food and professionalism, were excellent, had a good stress free experience."
Cons: "Had issues with unusual plane noise."
Cons: "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
Pros: "The food is great! The plane is clean. The crew is super nice."
Cons: "The seats are uncomfortable, as with any seats in coach with other airlines."
Pros: "Great service"
Cons: "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
Pros: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Cons: "Seats of any airplane could use improvement on comfort. But comfort was good."
Pros: "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
Cons: "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
Pros: "The best flight I took this trip - clean, courteous, on time. I wish they flew in continental US :))"
Pros: "Phillapines was awesome and I want to go to Korea next the Philippines is building a new airport to cebu city maybe direct from N.Y. would be awesome"
Cons: "Eveything was seamless for a novice"
Pros: "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
Pros: "The service was outstanding! All of the flight attendants were amazing!"
Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pros: "Crew was attentive and made extra effort to meet special requests from passengers."
Pros: "The crew was really nice. The plane was clean and comfortable."
Pros: "Crew was okay"
Cons: "Did not get the food I chose. Seats were not clean and clumsy"
Pros: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Cons: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Pros: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Cons: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."
Pros: "Food was pretty good. Loved the Weiss ice cream bars"
Cons: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Pros: "Very comfortable. best airline I flew on overall and was first time ."
Cons: "Charges for extra bag was steep- $150. Location at LAX airport is far. While nice to have many options for meal but did not low-carb so I only ate half my food"
Pros: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
Cons: "First time flying with EVA and was better than I expected. Crew was super friendly. I had a layover and flight was always on time."
Pros: "I paid an extra $150 and the seat was tiny, yes had extra leg room, but regret paying the extra $."
Cons: "They made me move 1lb into my main checked bag from my carry on. The weight for carry ons is hardly anything and they didn’t check the weight of my friends."
Pros: "I actually like the foods and the seat is comfortable for the price I paid."
Cons: "Everything is good."
Pros: "The crew is better than many, but not as “all smiles” as I remembered"
Cons: "More Asian hospitality, 3/3/3 seating instead of 3/4/3 seating in economy"
Pros: "Cabin crew very nice."
Cons: "It is being overly picky of me but I had two pieces of bread, one very tasty but the other a bit dry and hard."
Pros: "The crew was very attentive and the seats were comfortable."
Pros: "There was a decent movie collection to watch."
Cons: "Seats were crammed, not enough width or legroom. Staff not that friendly. Food was alright but nothing to write home about"
Pros: "Good service and flight attendants. I paid extra for exit row seats and I'm glad I did on a flight this long (13+ hours). I think that probably made a huge difference (six feet tall). Boarding was extremely orderly."
Pros: "Very confortable full flat seat (surprising on a short flight), very good food. Excellent service"
Cons: "Six empty seats in the “emergency row” I was not feeling well and needed the extra space.5 hours into the 13 hr long haul to Taipei, I felt like I was going to hyperventilate, they charged me $120. Bucks for the privilege. Kosher meal was unbeatable."
Cons: "Flight was delayed but no reason was given or announced."
Pros: "The Flight was awesome in all aspects, And the Seats were exceptionally comfortable"
Cons: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Cons: "Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat."
Cons: "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."
Pros: "seats were full configurable, tray table very logical and space all felt useable."
Cons: "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
Pros: "The staff was friendly for a very late and very long flight"
Cons: "Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight"
Pros: "Lots of selections on entertainment during flight, good movies and music."
Pros: "Crew was nice. We would have missed a connecting flight, but the airline arranged for late arrivals. The only thing was they didn’t tell us this and we ran to the gate anyway. Entertainment was free and had a fair selection."
Cons: "The only thing, was the seats are too small. For a long international flight like this it’s tough sitting in that middle seat."
Pros: "Crew was kind and checked in with me to see if I wanted to eat after I missed a meal. The stewardess didn't have to come back but she checked in and i appreciate it."
Cons: "The switch from one terminal to the next was horrible"
Pros: "I did not like it."
Cons: "Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls."
Cons: "During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!"
Pros: "Nice crew"
Cons: "My passport number was incorrect leading to an inconvenience at check in"
Pros: "Everything in regards to Hainan."
Cons: "I didnt like that Kayak.com said I had a return seat picked out. THEN went online to see I had no return seat even though one printed on e ticket. Had to call Hainan directly to fix it. Also didnt like that since I bought through Kayak.com I couldn't do 24 hour prior flight online check in. Only allowed to check in at the airport 3 hours prior to flight."
Pros: "Crew of airplane serve with good skills."
Cons: "Everything is good except Wuhan Tian He airport the Hai nan airline check in few people need improve the knowledge and also attitute."
Cons: "Only one of two washrooms in economy class was working. Very long queue."
Pros: "Product was good; single seats in the aisles, full recline, lots of storage."
Cons: "Terrible movie selection, food was mediocre with only one dumpling served but tons of noodles."
Cons: "The airline lost our luggage which in turn made us lose our connecting flight to Chicago. The staff did not help and the manager kept walking off to assist other people while in the middle of conversation! We could have made our flight of they were a bit more helpful and attentive. The staff was very unprofessional, extremely rude and ignored our concerns of not being able to sit with our 7year old daughter, at least one of us! They found us a flight to Seattle which then connected to Chicago but expected us to pay for the plane tickets since they denied responsibility for having lost our luggage. They said it was our fault we missed our flight. It was such a terrible experience for my family."
Pros: "Cabin temperature was reasonable; staff were nice and helpful; time spent boarding was good."
Cons: "Food was just OK; seats were not the most comfortable"