They lost my bag and I still have not received it
Not consistent with the food quality (I mean taste not freshness)
The food was great and the service and attitude was amazing!!
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .
My only issue was my meal was inedible except for the sides.
Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.
No bording was given for next trip on same carrier, food was very moderate.
No birding was given for next trip on same carrier, food was very moderate.
The line at boarding was not well organized and managed
The crews are always great. The plane is a little long in the tooth, but landed on time. Second flight with TA this holiday and I’m impressed
Seats paid for in advance. Seat assignments changed by kayak 3rd party. Seats then changed again by Turkish airlines at the gate. Family seated on opposite sides of the plane yet money taken for seat assignments that were not honored.
Requested food options were always finished. Supplied food items were good but of course not the desired choices.
Luggage never made it it’s been 2 days and no proper update
Good service, the airline also provided a traveling kit bag (tooth brush, socks, slippers, visor for sleeping).
Everything needs improvement. Old plane, bad interior, business class seats don't function easily / properly, food is awful, chicken / fish were tough & hard, couldn't eat. Avoid Turkish Airlines.
Professional staff we left on time. Meals were good. Added nice amenities.
Just on time arrival and departure would make it great
Flight canceled and then “uncanceled” after I booked are placement. I had to pay for both a Turkish Air doesn’t admit their mistake
My flight from Washington, DC to Istanbul was close to excellent. However, my Turkish flight from Istanbul to Johannesburg South Africa was outrageously horrible. The flight was delayed three times and we did not get proper notification of the delays. We then missed our connecting flight in Johannesburg and right now we are struggling to get reimbursement for the overnight hotel cost that we had to then incur in Johannesburg and the new flight tickets that we had to purchase as a result of delays
Poor customer service, not keen to do the job, almost rude, no courtesy or even interest in customer service what so ever !
Awful, they made us rebook a ticket (out of our own pocket) because of a missed connection.
They did not have my AA status (Platinum Pro) in my reservation. They don't accept KTN at Dulles so I could not go through TSA Pre - terrible....
I like the boarding on time , I like the respect from the male flight attendant but the female attendant could be better. Didn’t like the food
Very good and good customer service and seats very comfortable
Poor job on boarding...lot of delays on the landing
It was operated by Oman Air . So old airplane so dirty and so hot till we were flown We paid a full price for this flight but it’s not acceptable The plane was parked in cargo parking it was very far from the airport
The staff (crew) was very unprofessional They don't care about passengers' complaints and don't respond when we call them The food is very poor and the seats are old, broken and making noises The plane is generally dilapidated and needs restoration
Boarding was easy. Relatively on time. For a long flight from Montreal to Jordan should offer more water, drinks etc. Dehydration is linked to DVTs . Also some of the stewards were a bit rude but it’s ok ; maybe stress of dealing with rude people
Had a bitter experience with RJ, and had the challenge to login to account no information about what went wrong and not being able to select the food option after check-in flight they don't have any vegetarian food option on the flight, and they told us to have to select the food option before boarding :( i had the challenge of login into my account, with explaining all the details to crew members they told they don't have any vegetarian food to serve for my entire family throughout the journey and my baggage does not arrive to the destination on time. Overall its very bad experience for my entire family
The service and flight was great. Luggage came out very quickly!
I wasn’t allowed to board with my children. I was charged outrageous costs for basic carry on size luggage. The entertainment screens were outdated and not user friendly.
I remember flying with Lufthansa many years ago, and it used to be an amazing airline with more technologically savvy and roomy planes, but unfortunately that isn’t the case anymore. The space between the seats is much smaller, which is ok for short flights, but definitely not for across the Atlantic flights. Not sure if I’ll opt for Lufthansa the next time, maybe just if necessary.
Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.
Bordón could be bettet if the company say before boarding the order of the different groups.
Always a pleasure to deal with United's helpful and knowledgeable staff
More than 40 minutes of delay, the crew even didn’t apologize or explain the reason why we are late, no service for a short flight
It was the worse experience seats too small , the service was so bad after 4 hours they served water and food , my monitor was not working I couldn’t watch movie or lesson to music , they selling the blanket and headphones We paid for checking bag only carry on was free It was bad and will never fly them
Some of the flight connections did not board by group members, a bit disorderly! Other wise all good, flight attendees were friendly and professional
I liked the whole trip was very good. However the food is getting worse and worse in the flight from the state to Frankfort and vice-versa.
Overall it was a good flight like any other normal flight staff could a littler nicer pretty short and was their to do their job so overall good services can’t complain
Very good service with EGYPTAIR, would definitely recommend flying with them.
Very basic service in business class. Mediocre will be the right word to describe them. Also, we arrived 8 hours late.
The flight was late 1 hr in amman with no ac
Has upgraded from inside from leather sets to new version of touch screens ,,thank u
There is no respect or customer service whatsoever in Egypt airline extremely poor customer service never fly again. Find ticket with adjective airline. It’s like throwing money in the trash.
It was appalling! Using small aircraft for 5 hour flights is ridiculous! No legroom, terrible food, no drinks apart from water, tea and coffee (once only) makes it a terrible experience. The cabin staff really badly handled the behaviour of an extremely obnoxious woman who insisted on fully reclining her seat for the duration of the flight with a very tall man behind her. She abused his and the staff and they were not able to deal with her at all other than to tell the man that they are reclining seats and they could not prevent her from doing so. They were also very slow to react when a large nu of passengers stood up and started taking their luggage out of the overhead bins whilst the aircraft was still taxiing at Heathrow. I will never fly Egypt Air again! I know this isn’t the airline’s fault but the security at Cairo airport was a joke. With the terrible security record on flights out of Egypt, they really need to take it seriously. Scanners weren’t working, liquids were allowed on, only one person operating the cray machine and searching bags caused a massive backlog of people…I’m convinced you could have got anything onto that plane if you were determined enough. By the way, it was the same story in Aswan airport.
I had 1:50 hrs to change planes in Cairo and my suitcase was delayed from Cairo to Casablanca. I was one of several passengers that faced this issue coming from various locations into Cairo and onwards to Casablanca, with a transit time of two hours or less. (I was told 16 suitcases were delayed). The transit time of 1:50 hrs is obviously not enough for EgyptAir to transfer baggage, why sell tickets with such short transfer time if they can't handle it? Moreover, they would not reimburse me for expenses I incurred because of delayed luggage. I will not be taking EgyptAir again.
Comfortable flight, departed and landed on time, crew were polite and courteous. The food was really good considering it was an aeroplane meal. I would travel on Egypt Air, again
I liked how nice the crew were. The seat could be better and more comfortable. The movies could be newer. The entertainment movies were all old
