We had a family traveling to SFO without wearing masks and I have to repeatedly request the flight attendants to ask them to wear their masks. It included elder people to children coughing and sneezing and my seating was amidst them. I had to request the attendant to find me an alternate seating, which turned out to be less comfortable, but better than my allotted seat.
I love Qatar Airways.Thanks to all the people who serve the airline
Comfortable flight, very kind crew. Food was average. Good night use my headset to listen to movies and music which is typical for airlines. Why not offer a subtitles on All movies? I was told to be at the airport 3 1/2 hours before flight but boarding did not start until 2 1/2 hours before flight. In ability to check in online remains frustrating
Pros: "No distance between passengers (covid)"
Pros: "They help get passengers to seat and with their luggage"
Cons: "They insist to wake you up if sleeping to ask if you want to eat instead of leaving you alone!"
Cons: "Power outage delayed the deboarding De boarding always done not at the terminal but to a bus"
Pros: "The crew was amazing. Made traveling with infant little less harder."
Cons: "The crew from Doha to Kolkata segment could have been little more helpful, especially when they see someone travelling with small kids"
Pros: "Great service & very comfortable lie flat business class seat for this red eye flight."
Cons: "The aircraft delayed taking off from Doha to Dallas"
Pros: "The crew was absolutely amazing"
Cons: "More movies on the system"
Pros: "Seats are great!"
Cons: "The food options were not that good this time."
Pros: "The service was excellent & food satisfying."
Cons: "The liquor variety could be better."
Cons: "The plane was delayed at the start but that's was ok you need a safe plane but we missed the next flight. You don't flight to Cuba so missed all the next day flight to Cuba but you lost all four bags and not helping to get them back so missed the rebooked flights again, so stall waiting someone to find them."
Pros: "Everything was perfect !!"
Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Pros: "The staff wad nice"
Cons: "I have requested sea food and I was told that no request was made and they do not serve it any more."
Pros: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Cons: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Pros: "Punctual,taxied in time,generally food was good, landed twenty before time. There was head wind otherwise it would have landed earlier. Additional toilet may be considered. Thank"
Cons: "Additional toilet may be considered"
Pros: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Cons: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."
Cons: "I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific."
Pros: "Nothing. As flight was rerouted and airline changed"
Cons: "We didn't like the fact that our flight changed to a diff airline when we paid to fly with Qatar"
Pros: "Clean airplane"
Cons: "On a 16 hour journey, we only had 2 meals and no snacks. I usually fly Lufthansa. They provide 2 meals and a third snack (usually a pizza) and keep additional snacks and drinks fully stocked in the back of the plane. None of that existed on this flight. The crew was very uninterested. Seemed very absent and not into assisting patrons. Overall, not what I have experienced on prior Qatar Airways flights. To add insult to injury, I was sitting next to an EXTREMELY smelly person, which didn't make the experience any easier :( Not the airlines responsibility to ensure patrons exercise proper hygiene, but that didn't help the situation with my hungry growling stomach."
Cons: "both flights had 2 hours delay... also lugages cames with next flight."
Pros: "Confi and relaxed atmosphere"
Pros: "Business Class is wonderful"
Pros: "its a five stars trip in its services"
Pros: "The food was amazing. Thank you!"
Cons: "Very uncomfortable seats- Space between seats is very tight"
Cons: "No entertainment"
Pros: "Cabin crew friendly and efficient, great service"
Cons: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"
Cons: "A 7 hours trip from qatar to kuala lampur, and they serve only a sandwich which in the first place doesnt taste good."
Pros: "Like the friendly Crew ..."
Cons: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."
Pros: "The entertainment selections and the comfort of my seat."
Cons: "The flight was delayed for two hours without any warning, despite being registered for the airline's flight notification system. Service was terrible. The flight crew did not offer any kind of apology or explanation for the delay. Food and beverage service was delayed and the staff was forgetful of guests' requests. Upon our arrival in Doha, checked bags did not arrive until 2 hours after we landed! How does an airport receive a 5-star rating, but takes 2 hours to return baggage to its guests? Overall, a poor experience from Qatar Airways."
Pros: "Crew was fantastic! Food was above average."
Cons: "Qatar Airways needs to abandon its draconian policies and disconnected, overy segregated procedures. Also, an allegedly five-star airline needs to upgrade aircraft which would make FlyDubai blush. No entertainment guys? Really?"
Cons: "The customer service of your company is the worst."
Pros: "As always, Qatar Airways has new planes, comfortable seats, clean atmosphere, and pretty good leg spaces. They fly on time and land on time."
Cons: "1. Food - It was not that great, especially if you are allergic to cold. It applies to asthmatic patients like me. You have very limited choices. The only hot item in my whole tray was "chicken mixed rice". Everything else from yoghurt to fruits went waste. Can we have HOT FOODS for people like me? 2. Flight Attendants - It seemed that the flight attendants were not so experienced at handling customers. Plus, several of them had poor English. That would have been okay if they had patience to listen to me slowly. But, they seemed to be in hurry and not wait enough to understand my request properly. I was asking HOT WATER and they were repeatedly handing me COLD WATER. Plus, they could see me breathing heavily and feeling great discomfort. Nobody asked me 'ARE YOU OKAY?". It seemed, they didn't care for customers like me. I found a serious lack of CUSTOMER RESPONSIVENESS, forget PRO-ACTIVENESS among several flight attendants. Finally, I found an example of SNOBBERY in the plane. A flight attendant was asking a couple sitting next to me to fill up the FEEDBACK FORM. They looked like from Middle East but were British citizens. They didn't talk to me even though I volunteered at frist to introduce myself. The lady was especially rude to me. They were dressed like high class folks. That's it. They neither represented the hundreds of passengers, especially Indians, in the Economy Cabin, nor were they friendly to fellow passengers. It left me with a feeling that Qatar Airways attendants were judging a book by cover and asking the wrong persons to fill the form who didn't really represent their majority customers for that cabin."
Pros: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Cons: "Boarding a bit haphazard"
Pros: "The staff was friendly throughout and boarding was quick. There were no delays in taking off. They had also helped organize a hotel for the long layover including meal vouchers, visa, and return transfers."
Cons: "During meal times they didn't ask the person ahead of me to put their seat up which made it difficult to eat. They also ran out of quite a few meal options on the various flights I took."
Pros: "movies were good."
Cons: "14hour flight and you cannot give terrible food. You should know that. Although, a crew member did give extra food i request for a thing I liked."
Cons: "One of the crew member took his food trolley over my food and did not even apologize.i found them rude"
Pros: "boarding and cleanliness"
Cons: "the flight crew were not friendly and the bar closed before it opened"
Pros: "Check in was easy"
Cons: "Sitting on plane 3 hours at HIA isn't fun due weather in KRT"
Pros: "the libanese in general they are respectful educated prepared i do love to fly with the meddle east airlines cause its comfort and understanding"
Cons: "nothing to suggest cause its perfect"
Pros: "Every thing great thank you"
Pros: "I slept 2.5 hrs and that good"
Pros: "The crew was very polite"
Cons: "If they had announced the boarding earlier"
Pros: "The stuff was very friendly."
Pros: "Good service"
Cons: "Seats are a bit uncomfortable"
Pros: "The crew were very good. The flight was comfortable. The food was good."
Cons: "Boarded 30 min late and only one crew member to check in the entire plane, long delays. The flotation device was dangling from the seat in front of me. Why they have to run commercials for 15 minutes when you sit down when you've already paid to fly?"
Pros: "I liked it Being a direct flight and the quick boarding"
Cons: "Food seems to be getting worse and entertainment sound quality is very poor and selection of movies is also poor"
Pros: "Food on short flight."
Cons: "Can't think of any"
Pros: "Everything was ok"
Cons: "No fresh bread"
Pros: "The over crowded airport and and bad management gave bribery to pass the crowed a chance"
Cons: "Needs management ful review and big changes"
Pros: "Service by M.E.A was excellent. Flight attendants were awesome. the fight was smooth and pleasant. Good job by the captain."
Pros: "the flight was very good and the food was delicious and i enjoy the flight very much thank you"
Pros: "Crew very attentive to passenger needs"
Cons: "some flight attendants weren't professional. They argued with each other in front of us"
Cons: "Compared to most other airlines, generally poor"
Pros: "Flight time"
Cons: "Flight got delayed"
Pros: "Everything was perfect"
Pros: "The crew were great"
Cons: "I am a disabled passenger. Lack of care from check in desk. Requested seating not given despite fact was first to check in allocated seating in last row meaning had to walk full length of plane with my crutches when there were seats available closer to the door."
Pros: "There were only few passengers in business class so it was a calm flight."
Cons: "Crew very distant and unfriendly. i was not received by any crew member but ordered to sit. A passenger dropped her suitcase on my legs when entering the plain. Chair out of order: back doesn’t lie down. TV didn’t work no films or programs loaded Coffee was extremely cold."
Pros: "Food and service"
Cons: "Late on boarding time"
Cons: "Long lay over before Beirut flight"
Cons: "My reservation was cancelled and I had to buy another ticket at the airport for double the price."
Cons: "the flight has been delayed for more than 4 hours and we didn't been informed while check in knowing that after I received the boarding I discovered the delay and I should stay at the airport for all this time with two kids without any entertainment or other and even there were no excuse or reward. Its really a very bad experience."
Pros: "The crew was very nice"
Cons: "Regarding food, we had 2 options which one of them is not available at all. It was either chicken or fish and there's no chicken and I don't eat fish. Is that normal! I paid for this!!"
Cons: "Some of the MEA checking in staff are rude and unprofessional. Some of the MEA Stewardesses are also very rude. Lebanon is known for its superb services in its hotels and restaurants, however, this is not reflected on its airlines services which is below average. Here are some of what the MEA need to do: 1. Allow ticketed travelers to evaluate MEA’s staff performance during their checking in process and on-board services, 2. Facilitate fast track lane at passport control rather than making business travelers wait sometimes 50 minutes to leave or come through passport control 3. Work with passport control management to improve the communication skill of passport control staff who mostly behave as if they are doing the travelers a favor for processing their passport immigration services. If tourism is important to Lebanon the above points need to be addressed. Hope these notes will help."
Cons: "We had a 20 minutes delay in Beirut airport .. The launch menu was to choose between chicken and fish , we chose chicken but were surprised that no more chicken is available .. because we were sitting nearly on the last seats .. so they were out of chicken , being allergic to sea food we missed our launch.."
Pros: "All went smooth. Check-in staff was courteous and focused. Often they are chatting and not paying attention to the passenger. Boarding went smoothly. Cabin crew was attentive to requests and pleasant. Captain gave all flight information clearly - no mumbling. The entertainment system worked well. They shut it off too early though, compared to other airlines."
Cons: "The food. MEA had higher meal standards."
Pros: "Timing and departure earlier as boarding was completed."
Cons: "At the boarding, Cabin Crew Supervisor made a comment while i was looking on the aircraft tag. No need, I'm not a kid and it's my right to look at it."
Cons: "from dubai to beirut.. there was an overbooking and i had to wait for them to find me a seat. this is unaceeptabke for someone who is a silver member with skyteam"
Pros: "everything is very good"
Pros: "To keep it short: -Relatively new aircraft - on time arrival - serves (what looks like) a decent meal included on this short segment"
Cons: "- entertainment system takes forever to start with a lot of commercials - no charging options - disorganized boarding - crew was fine but not great"
Pros: "New airplane"
Cons: "Food was very bad, crow was not friendly"
Pros: "Generally was good sure can be better☺"
Cons: "Food was middle no bad no good"
Pros: "I mostly liked the organization and neatness of the plane and the staff. Their boarding and depature were well done. The flight attendants staff were very professional and helpful. I saw the staff were rushing to aid one distressed passanger. The MEA safety demonstration video were beyond excellent. The video were well done and in a very entertaining way, great job."
Cons: "Their entertainment system was below average. No head phones were given to the passangers when there were an excellent selection of movies. Their check in counter service was very poorl. No clear signs were available to passangers to indicate where to go and chech in. Their check in personnel were busy checking their text messages more than being helpfull and courtious to their passangers."
Cons: "As a Delta Diamond flyer was really disappointed to be seated at the very back of the plane - last row"
Cons: "Entertainment on my seat was not working"
Cons: "I didn't like to travel on ME A aeroplane instead of Royal jordanian flights, accordingly I was not be able to get my boarding to Dubai directly."
Pros: "Seats were horrible and the crew was thr most unprofessional crew"
Cons: "Please improve food. Same cold sandwich was given again and again. There was no tea, coffee, cold drink, fruit or chocolates. The menu was very bad. We are disappointed with food."
Cons: "I bought the ticket thru kayak and they were no help when weather screwed up connections. Never buy that way again. I will only buy direct from the airlines. Kayak cost me $690. Thanks Mark"
Pros: "Everything was good"
Cons: "Turkish was phenomenal. FareScan could have definitely been better. After booking they called demanding another $145 for my seats. They said they couldn’t complete my reservation without it and needed an email confirmation from me to approve the new charge. Seeing I was short on time, I didn’t have a choice. Will never do business with them again."
Pros: "Great new airport. Friendly staff. Traveled with them before and will again. Great rate and 2 bags!"
Cons: "No delays would be good"
Pros: "It was calm"
Cons: "Maybe in first class"
Pros: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Cons: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Pros: "The crew were friendly and responsive"
Pros: "Very comfortable seats & clean"
Cons: "Not applicable."
Cons: "Baby crying very very tight dear space"
Pros: "The staff was kind and well spoken on the flight."
Cons: "The gate staff was not forthcoming with information and both of my flights were delayed by an hour and no one shared info with passengers."
Pros: "Crew were great and the airane was clean."
Cons: "The leg room in the economy is very tight my knees were hitting the seat in front of me. Also my special low calorie meal was inedible as the protein was so overcooked."
Pros: "Boarding was on time and the service was nice. The cabin crew were nice too."
Cons: "Always 1.5 hour late. The airport management does not care about international flight delays!!!"
Pros: "Service food timely departure"
Cons: "Nothing to dislike"
Cons: "Turkish Airlines apparently cancelled the trip for us. They blamed Justfly and Justfly blamed Turkish airlines. Problem is still unresolved. I am stranded in a foreign country with my family including 2 small kids. Vacation is ruined. I booked this flight on Kayak with Just stfly. Awful, awful experience and no one seems to care. And problem is still unresolved. So thanks for asked for asking but better to fix the problem!"
Cons: "Had to carry all baggages to international departure on myself OUTSIDE. Very inconvenient plus 14 hours layover with no lounge to stay"
Pros: "I was very disappoint with this time using turkish airline5 services. I paid fir my seats with my ticket and they don't give it me and service was not as same as used it before. Wasn't happy at all. I don't thing i will used it again."
Cons: "I was very disappoint with this time using turkish airline5 services. I paid fir my seats with my ticket and they don't give it me and service was not as same as used it before. Wasn't happy at all. I don't thing i will used it again."
Pros: "The crew onboard the flight were good and the entertainment was good"
Cons: "The boarding procedure is chaotic and the boarding crew were rude and yelling at passengers. No organization skills and poor communication as we were delayed over 90 minutes at the boarding gate to add salt to injury"
Pros: "The crew were generally hospitable and courteous though not well informed. The entertainment choices were varied and enough. The meals were warm. Turbulence was well managed by crew and pilot. The toilets were clean."
Cons: "Flight was late, leaving less time to board connecting flight. The blanket was too small. The food and wine were below standards. The leg rests were absent and not enough room to spread legs. The basket in front too narrow and tight to put in anything. The charging unit for computer/mobile did not function. No clear instructions or help to board next connecting flight either through system or crew."
Pros: "great selection of movies"
Cons: "heat, small seats."
Pros: "Easy boarding I didn’t have check in bags so it was really quick and easy.seat was okay"
Cons: "The crew were not professional at all.missing serving people,some would get a snack or been asked what to drink and some got skipped. There were not enough food."
Cons: "Connection time was 1h 50 mn coz and still didnt catch my next plan It took me 3 hours to get to the transfer desk in Turkish airline and another 3 hours to be in the hotel. I not recommend it after this bad experience"
Pros: "Services and quality of food"
Cons: "Bit warm the plane"
Cons: "same, boarding crew was not friendly, and it took a while for boarding."
Pros: "Safety instructions with zach king were nice! The crew was helpful."
Cons: "My screen didnt work. They reset it a few times, then it began working.. after a while i started playing a game and the screen got stuck! There was no one in the seat next to me so i thought I'd use that screen.. but then that one got stuck too. Remained stuck for the rest of the flight... The USB cable for charging didnt work. And entertainment options were very limited too."
Cons: "i was flaying from San juan , puerto rico conneting to jfk totake turkish airlinethe flight was delyed five hours in san juan due to the weather wh, the station manger called Turkish airlines to tell them my situation they advised it will be ok and hegave me the boarding pass all the way to Lebanon y finaldestination, when i arrived to New york the manager at Turkish Airline (Indian Look) was very very rude and nasty and he tolñd that my ticket was cancelled and i have t pay a new one that cost $1600 Dollar, he did not offer any apology niether look at my face the wole time , the only comment he had told me "you bought your ticket cheap" so i went to Emirates and i bought a new ticket with them. on my return from Lebanon also Turkish airlines had cancelled my return ticket as well . I demand from you to give me a voucher of money because i belive turkish airline are the worst and i wll never fly with them again , i,m going to put my experience with the in all over the social media.Hope to hear from you with some good news. Kind regards, Hasan"
Pros: "I like Turkish airlines. I was able to go on a City Tour and try Turkish cuisine provided by the Turkish airlines. I wish you distribute loqum (Turkish delight) on board like you did couple years ago. Turkish, you are the best! Thank you!"
Cons: "there was no in-time update on information about flight gate. it changed 3 times. result is i missed my flight and next flight was offered at US$1200 for IST-KWI sector where total fare from Toronto - Kuwait was US$ 1000 staff at Transfer desk was not co-operative and Sales office was almost empty. only 2 person there to attend many stranded passengers. staff was very slow to work and no criteria to handle those need help on urgent basis. most of the staff do not speak English and very UNFRIENDLY"
Cons: "The food was low quality and delivered in a demeaning fashion."
Pros: "Everything was superior from A to Z there is no room for complains"
Cons: "They have lost our luguage and up to this minute, we dont know where they are and when we are getting them. They are not even answering our calls or emails. Very bad airline with very unprofessional people. Will never fly aith this airline again."
Cons: "The things that they can improve upon: - Better tasting, not chewy meatballs - Providing salad dressing - Water absolutely had weird odor - Omelette was not tasty at all, as if it came from an industrial machine"
Cons: "It is just crazy the extra cost that a person needs to pay for each extra Kg he/she needs to have onboard along with their "free baggage." I had to pay 23 extra US Dollars for every Kg, summing up to $160 for 7 Kgs!! Those additional belongings were crucial and important to carry, it very well understood that a certain capacity is only allowed onboard, yet being considerate and understanding in terms of customers' needs and priorities is as equally critical and important. I think the way the airline approaches the "Extra Weight" issue needs to be revisited, keeping in mind both sides' interests and concerns."
Pros: "I like everything the staff, the food, the plane was very clean and the entertainment was very nice with lot of options."
Cons: "The people at Attaturk Airport Information Desk were not helpful. 6 hr wait with nothing to do."
Pros: "In time"
Cons: "They did not give me window seat"
Pros: "Turkish airlines is a wonderful company to travel on. I love the service, professionalism, kind, and patient service during the flight. Thank you!"
Cons: "I don't like landings but the crew did well!!"
Cons: "This flight was cancelled due to weather conditions in Turkey, a snow storm that caused the Istanbul airport to be closed. I tried to reschedule my flight but was delayed 4 days which meant I was going to miss my work for 3 days."
Cons: "The crew is really rude and unhelpful and the seats not clean"
Pros: "Staff was good"
Cons: "Delayed baggage on first flight for 1 day Delay in next flight and missed the connection"
Pros: "It is very bad all flights been cancelled!"
Cons: "Didn't like any thing zero bad I wanna come back to the state! I'm was born in 1946 I couldn't stand on my feet any more!"
Pros: "crew was friendly, I slept through most of the trip."
Pros: "Comfort, good quality meal, on time"
Pros: "Crew was fine; food fine."
Cons: "These were probably the most uncomfortable seats I've ever flown in. I'm only 6 ft 1 inch, so I'm not unusual. I could not sit with my knees facing front; I had to splay them out. The tray table would not come all the way down flat before it hit my knees. If there were a lower rating than poor, the seats would have won it; Movies were among the worst ever. where do you get them?"
10 hour delay flight which made me miss my connection flight terrible and will not book again
Pros: "Everything was excellent"
Pros: "Kayak would not allow me to change the ticket - referred me to FlyUs. Horrible customer service. I needed to return on Sat Jun 15 not Sun Jun 16. Would not give refund (i agreed to that when buying) but would not refund the tax, which i feel legally they have to do."
Cons: "Won't be using FlyUs or Kayak again for future purchases. Will go to the airlines directly. Too much red tape and horrible customer service for me to do this anymore. I fly a lot and have over 20,000 miles with Kayak, but those days are over."
Pros: "Kind and attentive crew, surprisingly comfortable seats with more legroom than I expected, even in basic economy, a ton of overhead storage."
Pros: "We purchased seats with extra legroom and it was very, very much worth it. My husband is 6 foot four and he was able to stretch out his legs comfortably. Seats are not uncomfortable, which is different from some airlines we’ve been on, and we really like the adjustable headrest where the sides can be flipped up to keep your head from rolling around while snoozing. We like that the silverware is actually metal instead of plastic!"
Cons: "The screen that folded out of the armrest was so small that watching a movie on it gave us a headache. The furst meal/lunch was so-so. Personally I would prefer a mixed fresh salad with a little bit of ham or chicken on top instead of the attempt at a hot mushy entree. The second meal/dinner was Similar to a hot pocket. The bread and the filling was pretty tasteless. Why not just have a healthy fruit bowl? Would have liked to see some English language reading material in the seat back pocket – it appeared to be only German language. Alternatively, it would be great if the flight attendants could offer non-German language reading materials upon request."
Pros: "The facilities were really great!"
Cons: "The food - it was in VERY small quantity"
Pros: "Hospitality and attitude of crew Food"
Cons: "Cramped economy seats including leg space"
Pros: "the service with lufthansa is great. I always enjoy my flight with lufthansa"
Pros: "The staff is good"
Cons: "The service for a wheelchair is extremely bad"
Pros: "Courteous staff. Great movies. Good food."
Cons: "Business class is a rip off. They are economy class seats. They don't recline. No entertainment whatsoever!! Horrible experience."
Pros: "Great, polite, and well dressed flight attendants. All flight attendants treated us with care, they were kind, and provided exceptional service."
Cons: "There were 7 families each with multiple young children who screamed and misbehaved the whole trip. After complaining, the staff did nothing. Bad trip!"
Pros: "Good choice of movies."
Cons: "The tightness of the seat arrangement when the row ahead reclined is extremely awkward. We are not large people but getting over the aisle armrest was very difficult to maneuver to avoid injury (falling). The security in Munich was upsetting in that one man yelled at me , "Get it out! Get it out! Get it out! because I put my electronics in one of the bins before my husband. I was confused as to what I had supposedly done and I said, "This is my husband" (who was removing his shoes) and this man's reply was "I didn't know that". We were not trying to cause trouble and we cannot understand why he had to yell."
Pros: "Excellent service as you would expect from Lufthansa. Seating comfortable as well."
Cons: "No ice cream - they have switched to pizza or hot dog before you land."
Pros: "flights were on time"
Cons: "food quality can be improved"
Pros: "Seating, cleanliness, crew courteousy, entertainment."
Cons: "Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times."
Pros: "Exelent crew"
Cons: "Long distance between gates to transfer"
Pros: "We enjoyed everything about our Lufthansa experience. Crew and flight attendants were very kind and attentive throughout the entire flight. On both of our international flights my wife and I had 4 seats to ourselves, which allowed us to stretch out much more comfortably. Flights were on time, landings smooth, online entertainment worked great, food was delicious, and the service outstanding."
Pros: "Service, food, on time, everything that counts was in place."
Pros: "The trip from frankfurt to boston was amazin"
Cons: "The plane from beirut ti frabkfurt was old. No entertainment on board, no screens"
Pros: "Service was outstanding. Very polite and prompt."
Pros: "every thing was good, so comfortable for a long flight"
Pros: "Very courteous service, clearly a step above other airlines"
Pros: "The crew were friendly, respknisbe and professional, while the food was tasty. We were on time and kept well informed along the way. The movie selection was good and the touch screens were some of the best in terms of image quality and responsiveness I've seen aboard a plane."
Cons: "Space and comfort. Lufthansa is joining too many airlines in figuring out the exact minimal space a human needs to be able to be seems hurtling through the air. This leads to cramped, tight spaces with little to no freedom to shift your body. Because of this limited space, seats can only recline so far and leave one uncomfortable, though that angle is enough to create even less space for the person behind you or for you, when faced with a reclining front neighbor. So, minimal benefit of minimal recline and maximum discomfort caused for that minimal gain."
Pros: "Very quiet flight, almost in time"
Cons: "I was ask to change seats twice so a family could sit together ( not a problem) but because of the change i was in row 41 and had no more selection on food (already by row 36 they only had pasta). Drinks were slow and we were almost done with lunch by the time the cart came."
Pros: "Flight was on time. Boarding was efficient"
Cons: "Food and beverages were pretty stingy"
Pros: "Flight on time, excellent crew and flight attendant, clean airplane, good entertainment,"
Cons: "Food was horrible, not enough water was offered to stay properly hydrated. check in; nitpicking weight of luggage. since we can only check one piece of luggage instead of two, please don't give me a hard time about 2 lbs extra."
Pros: "The crew was working hard, most were extremely nice and helpful. Their service was excellent. I enjoyed the food and drinks. The plane was clean and looked well-maintained. Most of the flight was smooth."
Cons: "Flight from Munich to Charlotte: I do not fly that frequently (just only about 1 or 2 times per year - usually with Lufthansa) so I had no idea that as an Economy class passenger I cannot use the Business class bathroom. I admit my mistake for violating this etiquette. There was no line formed so I just used it, but as I was leaving the toilet a stewardess grabbed my arm and sternly made me aware of my trespassing. She was very professional and I believe it was not her intention; however, she made me feel very stupid for not realizing that the Business class toiled is for the Business class customers only. Don't get me wrong, if I paid premium for my fare I would probably expect less crowded toilets too. In my opinion, this unwritten rule should be made more explicit to the Economy class passengers, as nobody likes to feel embarrassed by mistakenly wandering into an exclusive club they don't belong to. I know there are separating curtains, but they were open. I saw a line forming in the Economy section so my next instinct was to go a different direction, which led me to the Business section. I really needed to use the bathroom, so I did not think of the proper etiquette at the moment."
Pros: "Over the length of the 9.5 hour flight, my time in the Economy class was that the crew were professional, courteous and especially helpful. There is a magnitude of difference between the attitude and professionalism of this airline over any American airline I have flown. In the future, Lufthansa will be my first consideration."
Pros: "This flight from Munich to Charlotte was operated by Lufthansa. To my surprise (and a little help from a friend) I was upgraded to business class. does not get much better than that !!"
Pros: "Good quality: crew, equipment, customer service"
Cons: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."
Cons: "I had problem with my ears - they were stopped and were hurting me badly. I approached first stewardess, she was very unpleasant and she told me that I had to go to the back of the plane, the one in the back of the plane was unpleasant too, she told me she was out of nose drops, did not offer me any additional assistance and told me I better consider not traveling if I have ear problem. Very poor service."
Cons: "I fly Lufthansa several times each year. This flight was the worst I can recall. My husband and I purchased exit row seats for additional leg room only to discover that an additional row was added in front of us for people with babies. We were squished behind them with very little leg room. We were surrounded by several babies, all of them crying constantly; this was totally ignored by both the parents and the crew. I was ready to start crying loudly myself, wondering if anyone would pay attention to that. We ordered special meals online but were served regular ones. When I told the attendant that we should be getting special meals, he peevishly and defensively said "you should have told me". These meals are normally served without any special prompts, so I have no idea why he was so angry with me! The crew practically hid from all the crying babies and was avoiding our section of the plane for around six hours. No water served, no one checking on anything. Lastly, my suitcase was cracked and needs to be discarded. altogether: a horror."
Pros: "Excellent steward."
Pros: "Well organized and in time"
Pros: "Courtesy and friendliness of staff."
Cons: "The cheapo headphones"
Pros: "We try to fly Lufthansa when we go to Europe (2x a year). This trip we upgraded to more leg room in economy and what a difference! Everything else was the same, which has always been excellent. Munich Airport has great food and shopping. Lufthansa's service is truly impeccable, the airline staff were constantly walking up and down the aisles offering food and drink and comfort. Great end to a three week trip in Italy, Croatia, Slovenia and of course Germany!"
Pros: "Everything on the plane seems clean and well maintained - nothing is broken, worn or soiled. Lufthansa spends a little more effort than other airlines to cut down on waste when it comes to their in-flight food service (real silverware and reuseable dishes). The Munich airport is by far more convenient than Frankfurt when making connections in Germany."
Cons: "I was a bit disappointed with the limited seat availability/choices. If you cannot check in online several hours ahead of the departure you are typically left with center/middle seats in the area of the plane."
Pros: "Service, timeliness and new aircraft"
Cons: "Everything was excellent"
Pros: "The efficiency and professionalism was impressive."
Cons: "The temperature on the flight was uncomfortanly warm. the Airbus planes do not have individual air jets at each seat which is a desirable feature. Therefore, the environment felt stuffy. It would also have been nice to have refills on coffe and hot tea, however, no one checked back with us after round one. The bathroom floor should also have been cleaned more frequently."
Pros: "Very good staff and service"
Pros: "On time and highly efficient as you would expect from the Germans. Airplane was clean and nice. Airport and boarding was very good too."
Cons: "Food left much to be desired but not horrible. They said they were short on crew staff (weird - first time I've heard of it) so service was a little slower than usual but not bad. Seats continue to get smaller and thinner which means less comfort for such a long haul flight. The seating arrangement is probably worst at this airline. I booked our seats and paid extra ahead of time, come to find out they changed the seat configuration and our seats sucked so we paid extra for nothing. Lufthansa really needs to fix the seat selection situation."
Pros: "The food, the crew and the entertainment were top-notch, best flight I've been on. Economy was more comfortable than other flights :) will always try to fly with Lufthansa in the future!"
Cons: "Boarding was very chaotic"
Cons: "Not enough space. Seats are way to small. No tv's on plane"
Cons: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Pros: "Feel like reacist Company"
Cons: "I didnt like the treatment of the crew."
Pros: "Nice crew"
Cons: "Not loose my luggage:)"
Pros: "The rest area"
Cons: "The airport was cold and it should be warmer"
Pros: "Crew were very good."
Cons: "No vegan food available."
Pros: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Cons: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Pros: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Pros: "All went right namely the seats but the luggage condition is the worst"
Cons: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Pros: "The schedule and timing"
Cons: "The airport, some of the crew, the aircraft seats, the entertainment system"
Cons: "The craft is a bit old. Harsh landing."
Pros: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Cons: "See above. Overall, very nice experience."
Pros: "Crew and food were great."
Cons: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Pros: "Plane was new, and seatback screen responsive and functional."
Cons: "Economy seats not very comfortable, very tightly packed together"
Cons: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Cons: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Pros: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Cons: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Pros: "No extra charge for simple refreshments."
Pros: "Liked the transfer"
Cons: "Engine noise in the cabin is loud."
Pros: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Cons: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Pros: "The staff was very nice and friendly"
Cons: "One hour delay without any information on embarking and another hour in the plane before departure"
Cons: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Pros: "Food was Fantastic, Air France the Best on Air."
Pros: "Standard on most parts with pleasant staff"
Cons: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Pros: "Nothing special"
Cons: "They start serving late the apperitif before taking off and take it back right after."
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Pros: "Everything was very prefect and would love to fly again."
Pros: "The food, the service and everything else is fine, quite good."
Cons: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Pros: "Friendly staff"
Cons: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Cons: "Some toilet facilities out of order and some slow service"
Pros: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Cons: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Pros: "On time departure and arrival"
Pros: "Getting there on time despite delay"
Cons: "entertainment had very old media and no recent additions. Crew was not very organized"
Pros: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Cons: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Pros: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Cons: "Late leaving and arriving."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "There was enough leg room"
Cons: "The food was not very nice and the aircraft was really cold."
Pros: "Crew was great"
Cons: "Not enough food"
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Cons: "I was forced to rebook my 3rd leg after taking trains in the middle."
Cons: "Wheel chairs for my ill and aged parents was not provided"
Pros: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Cons: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."