Spacious seating was great! Food could have been better!
Comfortable flight, very kind crew. Food was average. Good night use my headset to listen to movies and music which is typical for airlines. Why not offer a subtitles on All movies? I was told to be at the airport 3 1/2 hours before flight but boarding did not start until 2 1/2 hours before flight. In ability to check in online remains frustrating
Pros: "No distance between passengers (covid)"
Cons: "Please review booking 33UZCS made through your app and costing $1493. I was blocked by Qatar airlines from boarding. I need help in getting the issue addressed"
Pros: "They help get passengers to seat and with their luggage"
Cons: "They insist to wake you up if sleeping to ask if you want to eat instead of leaving you alone!"
Cons: "Power outage delayed the deboarding De boarding always done not at the terminal but to a bus"
Pros: "Good flights"
Cons: "Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good."
Pros: "Boarding was efficient. Staff were polite and helpful."
Cons: "Food was okay, seats were less so. Not enough leg room."
Cons: "The aircraft delayed taking off from Doha to Dallas"
Pros: "Great service with very friendly crew who pamper you all through the flight. Delicious food served at the time you like. Also, the Q Suite design is very comfortable, private & flexible."
Cons: "Flight was delayed 18 minutes & disembarking was not direct but via bus."
Cons: "Slow boarding while passengers stand in the queue, late take off"
Pros: "The crew was absolutely amazing"
Cons: "More movies on the system"
Pros: "Staff was friendly and helpful, aircrafts were all comfortable, food was incredible. If I could only ever fly one airline again I would pick Qatar!"
Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"
Pros: "Everything was perfect !!"
Pros: "Service was fantastic as usual for me however it seems women are not treated equally service wise as wife on all 4 legs did not get all the things i was afforded. Lighting, pajamas, bed mattress, meal choice queries etc"
Cons: "The need to pull out boarding passes multiple times-like 6 times- and having to be screened Twice. To even buy some mouthwash i had to show boarding passes. Ridiculous"
Pros: "The staff wad nice"
Cons: "I have requested sea food and I was told that no request was made and they do not serve it any more."
Pros: "Ground crew was especially helpful to my mother who could not speak English or Arabic, and had never flown before. She also had difficulty walking, so everyone assisted her in the airport and during her long connection in Doha."
Cons: "too hot called groups too fast for boarding"
Pros: "Clean airplane"
Cons: "On a 16 hour journey, we only had 2 meals and no snacks. I usually fly Lufthansa. They provide 2 meals and a third snack (usually a pizza) and keep additional snacks and drinks fully stocked in the back of the plane. None of that existed on this flight. The crew was very uninterested. Seemed very absent and not into assisting patrons. Overall, not what I have experienced on prior Qatar Airways flights. To add insult to injury, I was sitting next to an EXTREMELY smelly person, which didn't make the experience any easier :( Not the airlines responsibility to ensure patrons exercise proper hygiene, but that didn't help the situation with my hungry growling stomach."
Cons: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Pros: "Love the service, love the crew!"
Pros: "Great cabin crew"
Cons: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "Confi and relaxed atmosphere"
Pros: "Business Class is wonderful"
Pros: "The plane is very comfortable and the staff are friendly"
Pros: "Service was excellent. Check in was efficient & welcoming. Staff was very friendly & helpful."
Pros: "its a five stars trip in its services"
Pros: "The food was amazing. Thank you!"
Pros: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Cons: "The food"
Pros: "My family was happy with the service provided by Qatar airline."
Pros: "Great service and food"
Cons: "No entertainment"
Pros: "Cabin crew friendly and efficient, great service"
Cons: "A 7 hours trip from qatar to kuala lampur, and they serve only a sandwich which in the first place doesnt taste good."
Pros: "Quick boarding/ friendly ground staff as well as the cabin crew! Food was great(even though I don't normally eat plane food) but I enjoyed their meals! Plenty of leg room with the seat compared to other airlines I have flown with! Free wifi on certain planes(even though for 15 mins, better than nothing!)"
Cons: "Could have a bit more choice of movies but wasn't bad"
Pros: "I can understand what kind of flight it was because it was a small plane"
Cons: "Bad smells and an old plane i hope you will change the plane to another better one"
Pros: "Awesome staff, super delicious food. Missed the flight, but airlines covered stay in Hotel in Doha. So we hot extra vacation day In Qatar with nice food and stay in a country we have never been"
Cons: "We have missed connecting flight from Doha to Oslo because of bad weather and had to stay in Doha, Qatar for 16hours. But airline took care of all passengers, organized 5*hotel in heart of Doha with luxurious food in the hotel restaurant"
Pros: "The entertainment selections and the comfort of my seat."
Cons: "The flight was delayed for two hours without any warning, despite being registered for the airline's flight notification system. Service was terrible. The flight crew did not offer any kind of apology or explanation for the delay. Food and beverage service was delayed and the staff was forgetful of guests' requests. Upon our arrival in Doha, checked bags did not arrive until 2 hours after we landed! How does an airport receive a 5-star rating, but takes 2 hours to return baggage to its guests? Overall, a poor experience from Qatar Airways."
Pros: "Crew was fantastic! Food was above average."
Cons: "Qatar Airways needs to abandon its draconian policies and disconnected, overy segregated procedures. Also, an allegedly five-star airline needs to upgrade aircraft which would make FlyDubai blush. No entertainment guys? Really?"
Pros: "Food, service, staff at the counter"
Cons: "Cant think of any"
Pros: "Attentive service ready to appease any request very clean toilets"
Cons: "Type of aircraft Films Selections in particular World Group not changed much since April"
Pros: "The leg room was good especially for tall passengers. Food was fantastic. The interior lighting of the plane was amazing. The airport is probably one of the best i have seen that a 9-hour layover didn't feel as bad. Very clean and so many things to do."
Cons: "Airconditioning needs a bit of improvement. I had to remove my jacket. It had a point that i was sweating in the middle of the flight. Probably the warmest airplane ride i had."
Pros: "boarding and cleanliness"
Cons: "the flight crew were not friendly and the bar closed before it opened"
Pros: "I don't like at all"
Cons: "Costumer service in Thailand was very bad and pool. Staff is so rude and looks down people."
10 hour delay flight which made me miss my connection flight terrible and will not book again
Pros: "I paid for seats"
Cons: "Sure many"
Pros: "The crew was friendly and willing to serve."
Cons: "Seat could have been more comfortable (it is thin) and more space/pitch between the rows of seats."
Pros: "The crew. The punctuality."
Cons: "The confort of the seats."
Pros: "good crew ok food for airline"
Cons: "despite an outrageous price we had problems registering our luggage economy light never heard of it"
Pros: "Everything was excellent"
Pros: "the airplane was brand new. l really like it and the crew was nice."
Cons: "The seats were not super comfortable in economy class. There was enough leg-room but the seat itself was not."
Cons: "Meals not very good either way. Only movies that were not hits. Need more classic movies"
Cons: "Not a lot of newer movies"
Cons: "A little older aircraft and seat was very warned"
Pros: "The flight was nice and the people were friendly and good"
Cons: "My stroller’s leg got broken and I did report"
Pros: "The staff is good"
Cons: "The service for a wheelchair is extremely bad"
Cons: "I was put on stand by because the flight was overbooked even though my reservations were confirmed by you, why?"
Cons: "Business class is a rip off. They are economy class seats. They don't recline. No entertainment whatsoever!! Horrible experience."
Cons: "Because the one came in from London Got Delay And I miss my flight"
Cons: "Seat pocket was damaged and couldn’t be used. Food was at best mediocre. Old salad, old bread, no salt with warm meal."
Pros: "I boarded despite being very late from connection"
Cons: "Very stressful to make the late connection. Lost bags due to short connection expected but not well enabled. No communication until I initiated call following day despite submitting lost baggage form. Seats are too close together - when reclined in front I could not use my laptop as not enough space to open my screen. Was able to move to a different seat to ok."
Pros: "Flight left on time and as I was traveling alone I was upgraded to upper economy, which is a fantastic experience. Very smooth and stable flight. One of the best landing I even experienced. The flight inbound and outbound were on time both ways. Congratulations Lufthansa: I will definitely use this airline again."
Pros: "Everything in order and on time."
Pros: "Seating, cleanliness, crew courteousy, entertainment."
Cons: "Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times."
Pros: "Boarding was fast. Crew was good. Comfort level was good."
Cons: "The requested meal was not delivered. However, the crew bring it from the extra they had with other classes."
Pros: "Exelent crew"
Cons: "Long distance between gates to transfer"
Cons: "Flight was delete and nobody assist during transfer to next flight"
Pros: "So much more comfortable to sit and sleep on such a long flight. Worth every penny!"
Pros: "The trip from frankfurt to boston was amazin"
Cons: "The plane from beirut ti frabkfurt was old. No entertainment on board, no screens"
Pros: "Everything was on time; boarding was very fast and smooth; flight attendance very friendly and resolute. I have food 4 stars because I didn't try it."
Pros: "every thing was good, so comfortable for a long flight"
Pros: "The flight was smooth, the service excellent, very friendly crew, and great selection of movies."
Cons: "I typically enjoy Frankfurt airport but perhaps because of a construction, not this time. There was endless walking to get to the gate for the connecting flight that wasn't supposed to be all that far. After about 20-25 walk, we finally arrived to .... the train station that took us to the next terminal. Really? It takes 20-25 to just get to the train when walking straight without the train shouldn't be taking any longer? In addition, our (checked-in) car seats were not transferred and never made it to our final destination, so we had nothing to put the kids in for the ride from the final airport."
Pros: "waited for us to get to gate"
Pros: "On time arrival and departure along with crew attitude and general high service level."
Pros: "Even I fly Lufthansa all the time with miles and more it makes you IT'S LIKE TOILET PAPER...VERY DISAPPOINTED...."
Pros: "Good quality: crew, equipment, customer service"
Cons: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."
Pros: "Lufthansa delivers always a great service. Good timing, schedule and service!"
Pros: "Excellent steward."
Pros: "Courtesy and friendliness of staff."
Cons: "The cheapo headphones"
Pros: "Great flight attendants"
Cons: "Staff in Bayreuth was very good and excellent specialy miss Suzane Fakhri and mrs.Ahmad Jaber ,and the way the staff was excellent"
Pros: "Had a negative impression after previous flight a few years ago. However my opinion has changed. The new aircraft was very comfortable and liked the toilets being below deck."
Cons: "In flight announcements not loud enough and did not come over the headphones."
Pros: "I love Lufthansa: flight attendants so attentive, Complimentary services that other airlines charge for. Attentive staff...and I flew economy."
Pros: "Wine was nice. Great selection of movies. The crew were extremely helpful."
Cons: "Food was a bit bland. And there was no salt or pepper to be found."
Cons: "Not enough space. Seats are way to small. No tv's on plane"
Pros: "I was comfortable, not affraid."
Pros: "Nonstop flight."
Cons: "The seats are the most uncomfortable I've ever sat in. The food from Frankfurt to Denver was subpar. The first 2 hours were very bumpy and unusual for that part of an Europe to USA crossing. The spacing of the middle seats with the support struts having to straddle for 13 hours is too much. I could go on, but you really need to rethink the design and customer service on your long haul flights."
Cons: "No leg room for a long 4 hour flight!"
Pros: "Good variety in vegan choices."
Cons: "Please add pickle if possible."