No food and entertainment but ... a wonderful view of the landscape and sea from the small plane; of course, if small plane bothers you, you will feel not so well but this is a very nice experience otherwise. The crew at the airport is more than helpful and makes its best, you can enjoy your journey with such people.
Small aircraft: no service on board... No entertraiment on board REALLY expensive for what you get
Have mounted entertainment for long flights instead of making customers use their own equipment
This was my first time using Alaska. The best thing about Alaska is the people. Everyone that I had any contact with couldn’t have been better. So far on this trip no complaints. I will use Alaska again
the planes were beautiful!! crew was outstanding...flight on time and baggage was quick... can't think of ANYTHING that could have been better. thanks for a great trip!!
This was likely the smallest, oldest plane I've been on. It didn't handle turbulence well and we were all jostled a lot more than I'm used to. At least it was a short flight.
The pilot performed the smoothest landing I’ve ever experienced. What a light touch. And I’m an avid traveler!
Didn't buy food and did not use entertainment as these were not the purpose of my flight.
Since the flight was delayed, snacks and water were provided.
I recently flew with Alaska Airlines on a trip to Oregon and had a very frustrating experience that I hope the airline can learn from. I purchased upgraded seats with extra legroom for my flight, paying the additional fees for the comfort and space. During my trip planning, I called customer service to inquire about their pet travel policies and conditions, as I was considering bringing my dogs. However, I ultimately decided NOT to bring my pets and never authorized or confirmed any pet travel arrangements. Despite this, Alaska Airlines took it upon themselves to change my seat assignment without any notification or contact. When I arrived for my flight, I discovered that my paid upgrade had been downgraded to a regular seat - presumably because they assumed I would be traveling with pets based on my inquiry call. I hope Alaska Airlines will improve their communication processes and ensure that customer inquiries don’t automatically trigger booking changes without explicit customer authorization. Better staff training on distinguishing between inquiries and actual bookings would prevent this type of situation in the future. While I appreciate that the airline tries to accommodate pet travelers, making assumptions and changes without customer consent is poor service that needs to be addressed.
I was in the middle seat in the last row but that wasn’t their fault. It is why I rated the flight as mediocre, also the landing was a little rough. The good was really good. The self service luggage belt at SEATAC stopped working right when I reached it. I was literally placing my bag on the small belt when the main belt stopped. I understand that it wasn’t just Alaska but the entire side of the terminal. It took the agents about 20 minutes to arrive at a game plan and it certainly wasn’t flawless but they arranged for our luggage to be taken to the plane the old fashioned way by hand. Understandably, the plane was late in leaving. The flight took the proper amount of time and instead of arriving at OAK at 1:45, we got there at 2:30. I took my time getting to baggage claim because I knew it would be late if it was there at all. Sure enough it wasn’t but there was an agent there to greet me and inform me about my luggage. Long story longer, they delivered my luggage to where I was staying which was an hour away from the airport. Alaska has instituted a delivery type tracking system through my email that kept me informed of where my luggage was the whole time. WELL DONE!!
The flight was really smooth first time flying with Alaska and it was great thanks alot :)
Boarding was organized. Plane seats comfortable and service was attentive. Food options were good.
I was in first class. The outlets at my seat did not work. The plane was shabby and run down. I had prepurchsed a day subscription for internet that was not redeemable. I had to repurchase the internet for my flight and then it didn’t work anyway. Quite disappointed in what was supposed to be the launch of a great vacation.
There was no food available for this red eye... one little waffle cookie for a 6+ hour flight... thank God I was able to sleep some
This flight was perfect. No complaints and only the highest regard for the crew and ground staff and how they executed perfectly. I fly a lot with United and would request predictability and transparency in their operations instead of last minute changes.
Food was terrible. Crew was kind but skipped over my row for providing sandwiches and beverages.
Lost luggage, they need a baggage service representative available all times in Atlanta
United could have one single once of customer service. No human United employee would help me with the invalid mileage plus number, they said I had to speak with the computer.
Everything was great. Only thing that could’ve made it better was buy on board options for hot food, but the snacks were decent. The flight attendants were great. I had no complaints. I was able to make it to my destination safely
Not really their fault, but a 4.5 hour delay is pretty brutal
Everything is good except the dinner and breakfast. The sandwich is very delicious. Toilet is clean, I only use one of them. Flight attendants are very nice. 👍👍
The entertainment package was vast and the selections were very current. Keep updating it was great.
Delayed flight that lead to a missed connection and a 5-hour trip became a 12-hour flight 🙄
Very clean and comfortable cabin. Amazing Mediterranean salad for lunch before landing. Great range of films to watch. Really quiet and easy to sleep on the flight also. The initial food was a bit weird: odd fried chicken pieces in some weird white gloop, but that would be my lack of cultural knowledge on the grub. Salad more than made up for it at the other end. Staff were super attentive and helpful. Great and easy flight
Mechanical delay and no compensation. Missed connection as a result of their delay. Mediocre performance and service. Horrible airline currently with horrible culture.
The flight was 2 hour delayed, otherwise everything was excellent. The delay was due to the hourly limit requirement so given that as a reason, I'm happy with the flight!
Boarding on time and fight was early but they didn't let us off the plane on time so we missed our connecting flight to Japan.
Checking in at the counter was very disappointing. The lady had a very bad attitude and smart at me. She had no smile, did not greet me by name, or acknowledge me as a valued customer. Poor reflection of the airline.
The food service is non existent. Crappy cookies and a drink. Plus no entertainment worked in whole row.
We boarded after several delays due to mechanical failure and a gate change. The seat cushion in the exit row was very compressed and offered no cushion, making the four-hour journey reasonably uncomfortable. The WiFi worked for a few people, but for most, it did not, and you cannot get entertainment unless you can connect—American Airlines flights do not have seatback screens, and you must use your mobile phone.
It was good overall but the prices of snacks are ridiculous.
Pilots seem to have a good handle on things. However, the employees that administer the check-in/out, boarding, baggage, etc do not have a good handle on things. Their status communication for when an issue occurs is zero. I got off a plane during a downpour while one of the employees was standing in the building doorway with an armful of umbrellas and stood there while we walked in the pouring rain thru a half of foot of water in front of the doorway. What was the point of showing us you had umbrellas? The boarding process is very disorganized and there are no status boards or postings or anything to look at to see current status or where you are in the queue. WiFi is very slow if you can even connect to it. The whole thing is just a "sit around and wait" and guess when it is your turn.