Filthy carpet, terrible boarding
The seats are not comfortable, even for short flights. There is literally no food available on the plane.
My flight got cancelled and we was not reimbursed for expenses
Check in service of air port was very bad . It’s need to improve
First class service was horrible. No water at our seats when we arrived, no flight attendant seemed to be on duty in 1st while boarding. When she did arrive her uniform was wrinkled and looked a mess. For meal service she took orders from premier seating first and ran out of one of the food options y the time she got to 1st class . We had to ask for water with our meal, never took drink orders. Flight 630 MEX-LAX 11/7/2021.
Pilot was a madman. The landing was the worst I've ever experienced. He seems to have misjudged the ground and hit the runway HARD. My back hurts and my inside organs are sore from the impact. Then as we were taxing to the gate he repeatedly slammed on the breaks so we jerked forward each time with enough force to tug on the seat belt. All the passengers were asking "what happened? What went wrong?" Pilot had an Australian or New Zealand accent.
Cons: "The flight could have been on time"
The flight back from Cabo was excellent however the flight from LAX was terrible. I was happy by accident to get to LAX 4 hours,early. It took almost all 4 hours. I dont think I will fly with Delta out of LAX anytime soon.
Pros: "Felt safe and sanitary"
Pros: "Being on time with everything."
Pros: "Good services in anticipating our next leg"
Pros: "Good variety and quality meals during the flight as well as a super array of entertainment"
Cons: "The seats lack cushion so a 7 hour flight gets quite painfully after a while"
Cons: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."
Pros: "Fast boarding, quick flight, friendly attendants."
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Cons: "The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights."
Cons: "Got to final destination, baggage was discovered to be lost somewhere between Dallas and Bahrain"
Pros: "The crew was great and also the snacks."
Cons: "The gate was changed but it was not updated to the app. Many of us were waiting in the wrong gate until 10 mins before departure."
Pros: "Crew was good. It was great to be able to watch a movie, TV, or play a game to pass the time."
Cons: "More let room when someone puts back their seat."
Cons: "Flight was delayed, for unkown reasons."
Pros: "No food or entertainment on a short hop of ~ 150 miles by air; I would have preferred to rate “N/A” but this wasn’t an option."
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "A meal when I'm traveling"
Cons: "The food was just a snacke"
Cons: ". The flight was overbooked and I had to wait for last minute to find out weather I will be on board of the flight .My bags were left behind in Amsterdam which were delivered later than they were supposed to."
Pros: "Crew was very friendly and upbeat. Boarding was quick and easy."
Cons: "I paid for a window seat, and there was no window where I sat. Seats weren’t terribly comfortable."
Pros: "Got me to my destination, just not comfortably"
Cons: "Seating is ridiculously cramped and overhead storage is small"
Pros: "The service and the seats"
Cons: "We spent more time than scheduled waiting to take off"
Pros: "Flight home was excellent as there was movies to watch and and snacks twice. Crew was great!"
Cons: "Flight to Cancun was ok, wish there had been a movie on that flight. Crew was great!"
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Pros: "Nice flight and good staff and service"
Cons: "When plane landed early and waiting on another plane to move so we could get off plane over yhirty minutes waiting"
Pros: "Nice flight attendant. The woman who checked in my dog and my bag was really nice too. On time, efficient, and clean."
Pros: "We finally got home"
Pros: "Staff was courteous, flight uneventful but that's a good thing!"
Cons: "Long flight, difficult to sit that long (3 hrs plus)"
Pros: "On time great baggage retrieval"
Pros: "in economy class"
Cons: "very hard seats with not enough legroom."
Cons: "VERY bumpy ride- scary"
Pros: "On time"
Pros: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Cons: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Pros: "Delta employees knew what they were doing in PV"
Pros: "Got a window seat, my luggage arrived with me"
Pros: "Friendly staff."
Cons: "Cabin air was very warm. Individual A/C fan was very slow. With it being a night flight, I was unable to read since my overhead light was not working."
Pros: "Crew was efficient and friendly."
Cons: "I was seated in toddler central with one squirming next to me and the one ahead of me that thought her seat was a rocking chair. She banged my knees til.mom finally told her to quit."
Pros: "Good Comfort+ seat, but needs a bit more recline - especially on a 9+ hour flight. Nice crew."
Cons: "Glad I have the comfort+ as the other seats have minimal leg room. Bathrooms could use a refresh."
No fault of AA. Flight diverted and delayed.
They are not really welcoming, the landing was a little bit rough.
The connection for IFE could be a littlemore seamless.
Extremely clean plane. Friendly and professional service.
I like the timeliness. The meal could have been better though.
Flight was on time. The pilot kept the temperature comfortable and was very communicative about turbulence.
Our flight was delayed by 7 hours
Pros: "Nothing. Crew on all four flights were rude."
Cons: "The flight attendant could have gone and gotten my meds or let me get my meds that I left at the at the gate"
Pros: "Bags are no where to be found after landing 25 minutes ago"
Cons: "Being sit at the plane for two hours and then having to deplane and board again plus further delays on the 44 minute fly to Boston made it feel eternal"
Cons: "This flight, along with the bulk of AA flights, were cancelled, leaving me stranded and missing work meetings."
Cons: "We left more than two hours late because of a mechanical issue with the plane that wasn’t caught until all passengers had boarded the plane. We were forced to deboard the plane after an hour of waiting."
Cons: "They forgot to plan a pilot....also the crew was 45 min late"
Pros: "BA flight from LAX on 10/10/2018"
Cons: "Great flight great crew. Only issue was something was wrong with the entertainment system on my seat. Never worked"
Cons: "While my experience was excellent, I must acknowledge that the practice of charging significantly more for some seats is outrageous. I was happy with the (free) seats I had."
Pros: "Free Wi-Fi"
Cons: "The crews aren’t very kind. Average service."
Cons: "Having to pay for wifi"
Pros: "Had a exit row seat so we had extra space. Of course we had to pay extra for it. Friendly crew."
Cons: "Old plane with an overhead TV. :("
Pros: "I arrived safely."
Cons: "The crew managed to serve a glass of water. No snack, not even a bag of pretzels. They managed to collect trash four times. Again, they barely acknowledged the passengers. What happened to customer service?"
Pros: "We enjoyed the room on the seats and the power outlets were very comfortable. Air Crew was extremely attentive!"
Cons: "Too much space in between meals provided and small portions."
Cons: "Landing was a little rough"
Cons: "Equipment malfunction at 11 pm is always really nice."
Pros: "The flights were on time"
Cons: "I purchased the flight as a British airways flight when it was really an American airlines flight."
Pros: "Arrived early, friendly crew, good exit row seat."
Cons: "Too cold on the plane"
Cons: "No wheelchair provided which was requested for. Touch screen not resetted"
Pros: "On time and very professional"
Pros: "Great crew. Friendly and reaponsive. Easy boarding."
Cons: "4 hour flight from SFO to Charlotte. No food beyond snacks. No entertainemt options. No electrical outlets."
Cons: "We did not get on this flight because AA's scheduled it 90 minutes after landing from an Int'l flight. Why don't airlines schedule a minimum 3hours between Int'l-domestic connections. half the plane was stressing and freaking out about missing their connection even though the plane landed on time. "AA is not responsible for customs/security delays". Well, your customer service agents would have a lot less work if you didn't have to reschedule 100 people per flight. The time the plane drives/parks at the gate, you get off the plane and make it through customs, get your bag, recheck it (if need be, we didn't this time though), get through security and get to your gate, you'll be the luckiest person in the world to do that in less than 90 minutes."
Pros: "The service was super"
Pros: "Quick boarding to make up for a late flight arrival."
Cons: "Nothing great"
Cons: "-No pillows nor blankets were offered"
Pros: "not bad, I upgraded to first for the leg room, I'm 6'6", so it kinda worked out."
Cons: "Very old plane."
Pros: "General professionalism of crew"
Cons: "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."
Pros: "Crew was great"
Cons: "For price paid, service and treatment not comensurate expense. Boarding system seems arbitrary to seat booked. Had window seat but middle and aisle seat boarded first...doesn't make sense."
Pros: "Departure on time, arriving on time. Great flight"
Cons: "One of the reasons I typically avoid flying on American Airlines is because they have a mostly older fleet which means uncomfortable seat and poor, or in this case no in flight entertainment."
Cons: "The flight was not smooth, it seemed like the pilot didn't know what he was doing. I arrived an hour early for my flight and my bag got left behind. I'm only here for a day and a half and my bag won't reach me for another 24 hours. Really poor experience with AA."
Cons: "The flight was operated by American Eagle, on a small regional commuter jet. We had to board from the tarmac and climb a steep flight of stairs to board. Not advisable for anyone with limited mobility."
Cons: "Spent over 30 minutes taxiing because another plane was in our plane's gate."