Daily cleaning, installation of cabin HEPA filters on flights to Alabama
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Scores according to KAYAK customer reviews
"It was just ok, flight attendants seemed tired and annoyed, they were not pleasant and welcoming."
Pros: "On time!"
Pros: "Crew was friendly"
Cons: "Entertainment / TVs were not working"
Cons: "Internet and plane was small and old"
Pros: "The cabin was clean and the crew was friendly."
Cons: "Better snacks. Chips or mini cheese platter"
Cons: "Delayed for hours on runway"
Cons: "Wearing a mask was difficult."
Pros: "Felt very clean and so glad they are not selling every seat"
Pros: "Everyone was great."
Cons: "Everything was good"
Pros: "I always have a consistently good experience on Delta. Everything was great."
Pros: "We left on time and arrived early. The seat in comfort class had excellent leg room."
Cons: "The food was mediocre, to say the least."
Pros: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Cons: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Cons: "The check process was ridiculous. There not enough room in the box for me to explain my experience but the ticket agent lied to me, said he couldn't take my bag until I got a paper receipt and boarding pass from a kiosk despite having had pre-paid for my bag and digital boarding pass. 25 mins wasted"
Cons: "Explain why there’s over a 2 hour delay"
Cons: "Smooth on time flight"
Pros: "Everything was as expected. Few delays but weather related and was only about 90 minutes"
Cons: "Reclining seats"
Pros: "Everything was good except boarding was delayed several times and even after everyone had boarded. We arrived 2 hours behind originally scheduled time as the result."
Cons: "Delta needs to try harder to minimize flight delays."
Pros: "We landed 45 minutes ahead of schedule."
Cons: "Boarding was rushed and we left the gate late."
Cons: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"
Pros: "The food and the treatment"
Pros: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Cons: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
Pros: "The last time we flew Delta, we were underwhelmed. Our flight was delayed several hours and there was nothing exceptional about it when it did finally leave. That was 5 years ago, and there's been a lot of changes. There I'd now in-flight entertainment, reasonably comfortable seats, and everything was on time."
Cons: "Virtually no food options."
Pros: "Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated."
Cons: "That we were delayed on the plane for two hours on a small plane but I know it was out of their control."
Pros: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "I arrived safely."
Cons: "We all were bused to the plane. And we all had to stow our carry on bags with checked luggage."
Pros: "Nice plane. Efficient crew"
Cons: "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"
Pros: "The on time departure. The air hostesses were very attentive. Fast baggage arrival"
Pros: "Comfy on time and personable. Food was good too. Thank you."
Cons: "It was all good."
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "No meal service in first class."
Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
Pros: "The crew were professional and courteous"
Cons: "The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay."
Cons: "Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule."
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Cons: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."
Pros: "Love Delta and their attention to customer service. They make you feel overall that they value you as a customer."
Cons: "My seat was broken and when the seat in front of me reclined, it was very uncomfortable. I was just thankful it was an 1.5 hour flight and we didn't get stuck on the runway in NYC like my last two flghts."
Pros: "Seats were reasonably comfortable."
Cons: "Boarding process was ok (they bused us over to the plane and then had us walking out halfway to the plane's stairs before frantically sending us back on the bus because the plane wasn't cleaned yet). Not a big deal but we were traveling with a 10 month old so miscommunications like that cause a larger inconvenience than usual. The real downer on the flight was when we needed hot water quickly to warm our infant's bottle. The stewardess had begun beverage service and was about 8 rows away from us. My wife hit the call button, expecting the stewardness to come over somewhat quickly. Instead, she just continued beverage service and got to us about 15 mins later. By that point it was too late and the baby was wailing from hunger. When we asked why, knowing that we had a small child, the stewardness didn't just push the cart forward and attend to us more quickly, she said she didn't want to do that. No apology, not even a sense of remorse. At the end of the day, a customer's experience will always be tainted by poor service and that is what we received on our flight."
Pros: "From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****"
Cons: "The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !"
Pros: "Crew remained positive and apologetic for the long delay."
Cons: "Lack of notice that there was no Pilot, maybe let people know so we can be less stressed about leaving as well as arriving on time when others depend on you to."
Pros: "Delta changed me to another flight without charge and the rep was very accommodating and pleasant"
Cons: "Multiple delays, from 8:15 to 8:49 to 9:05 to 9:39 to 10:12 to 10:19 to 10:25. I am not joking. Honestly, if the delay is due to 'maintenance' for an incoming plane that has not left its originating destination, why quote any time at all? The check in rep did provide an announcement at 8:15 that although the time of departure had moved to 9:05 , he did not see how that was possible since our plane was on the ground in Richmond undergoing maintenance. I was in LGA. When I heard that, I changed to another flight, so the outcome was not as bad as it could have been. I am aware of these other times since my email is packed with Delta's notifications, which I welcome usually."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Friendly service. On-time."
Cons: "No tv's in airplane."
"American airlines has always been great. Will definitely be using them in the future!"
"Boarding went fine, the plane was clean, and the crew was very friendly. Seats were a bit cramped, but that seems to be typical on all airlines anymore. Cookies and pretzels were offered as were beverages - the usual. I’d fly American again."
"Boarded late. Missed first landing attempt, landed almost an hour late and missed connecting flight."
"Little space between seating"
"Late coming, late going, no explanation. Very typical of the poor service I've come to expect of American Airlines and sadly, they do not care. Back to Southwest!"
"Nice environment but not deaf friendly .."
"Extremely disappointing. The American Airlines crew strike is affecting their flights deeply. The crew didn’t show up for our flight so we were delayed 2 hours."
Cons: "Plane was too hot!! Ac nor working !"
Pros: "Nothing. Literally nothing."
Cons: "EVERYTHING!! Packed like sardines with ZERO distancing for a four hour flight. Flight attendants were horrible and did nothing to mandate mask wearing. Literally watched a guy sleep nearly the entire flight with his mask off and the FA walked by him multiple times without saying anything. Will never fly with American after their abysmal attempt to keep us safe. I did not feel safe for a second on that horrendous flight. Definitely getting a COVID test and I will know where I got it from if I test positive. Also the seats are uncomfortable and it was a very bumpy flight (I understand that part cannot be avoided). I don’t understand how you cancel flights and bump people to other flights only for them to be SUPER packed. I thought at the rate of cases rising airlines should be doing a better job at taking safety precautions. Not American. Why do they think it’s a safe idea at this time to have my wife and I packed in with a total stranger for four hours? No social distancing whatsoever! Overall I cannot say a single good thing about this flight. Worst in my entire life"
Pros: "The flights seemed to go fast once we were in the air and it was nice the pilot was trying to get us there earlier because we had taken off late."
Cons: "I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule."
Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."
Pros: "We were so delayed due to a broken Air conditioner.we were told we had to get an new plane. The walk and ride took us to a new terminal where we walked and walked and I am 78 and hard to keep up. Then we were off and a nice flight and we made up a bit of time. Upon arrival in Aspen and there was not gate for us so we had to wait 25 minutes to deplane, The staff and pilots were terrific and tried to make the best of it. At least we got there. Snacks and water would have been nice with all the waiting we did....Linda Decatur"
Cons: "Add some goodies when these things happen."
Cons: "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."
Cons: "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."
Cons: "Never got on the flight!! This was a Christmas gift & they took the money when booked it and told me they needed credit card verification 2hrs before departure! Terms and conditions doesn’t say I needed the credit card when checking-in! They also NEVER notified us that I was needing that information! The person who booked my flight is overseas!!! They are the worst at customer service. Still waiting to hear back from them! It’s the holidays and they are absolutely careless! I must add that when checking-in the agent was rude, unprofessional and even mocked me! ridiculous!"
Cons: "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"
Cons: "I had very bad emotions sickness from London to Dallas TX. After I got on the plane I asked one crew member if I have any chance to switch the seat to sit by the bathroom because I am very sick, but seems no one cares. They said there is nothing they can do and tell me to get back to my seat. The whole fight I was sick. It was a horrible no crews member were asked me how I felt. No crews member checked me if I were ok. I had fever and so sick. There were late. I never have any bad fight like this forever."
Pros: "Boarding from Dallas was very good but when landed in London there was no service provided to me as I requested. I asked for wheelchair and help claiming my luggage due to health problem but when I asked at the airplan gate if some body will help me the answer was wait over there with a rude way and ended by walking to the passport area and claiming my bags by my self, my bags was not there and I was going back and forth to follow directions been given to find my luggage. I was very exhausted and tired and asked people around me for help."
Cons: "There was no help at all especially from the British airway. Unlikely there was very rude answer by telling me if you need help you can hire somebody to help you at claiming bags area. This answer was not expected at all and I was very disoppointed as I made a request to have a wheelchair from London. This request was ignored in London. I was very tired and placed my self to a risk of injury because I hade recent surgery to my right shoulder. As a British air way and this was my first experience I will think carefully next time to use this service again. One of my luggage was damaged and this bag was new and this was my first time to use it they told me at customer service this just a scratch and there is no liability for this kind of damage. hopefully some body can investigate this and do something"
Pros: "Mostly really friendly crew members. Plane seemed new, first and business class looked lovely."
Cons: "Wihout question, the most uncomfortable seat ive ever been in. It was obviously a newer plane, long haul flight, and thw configuration maximized space for more passengers. Width of economy seat was tightest I've ever experienced, with the arms of the seats literally right at my legs, nearlt digging in. The leg room was very short with my knees nearly touching the back of the seat in front of me. When i put my tray down, it actually rested on my knees, and was not level because it pitched up due to longer legs (and I'm only 5'9). This was a long haul, 8 hour flight. I've never beeñ so uncomfortable on a flight in my life, and have never counted the minutes I could get out. Seemed obvuous that meal service had taken a hit when corporate looked for places to cut expenses, its one of the lower quality meals. If compared with an international carrier, the food was really sub par. Mostly really friendly crew members, unfortunately, one who really didnt seem to enjoy the job any longer."
Pros: "Crew were ok Captain was informant"
Cons: "Delay Heat on plane at 98 degrees upon boarding"
Pros: "Pilot sounded nice"
Cons: "Airline Attendant ride. Not 2 me. I stayed away from her seeing how she talked to other patrons. Yelling “get with the program. I’ll be watching you” for simple mistakes made before door of plane closed. Tried to talk elderly woman out of tea because she was lazy and didn’t bring hot water on her cart. Eventually brought it but why try to talk her out of it. Heavy set dark brown tall Attendant on flight 5874 Mesa Airlines. Lost my luggage. More and more friends, family & 1 flight expert says AA gets more complaints. Will try booking with another airline carrier in future unless absolute emergency to take AA. Worth $40.00 or more extra to get friendly service."
Pros: "The crew were polite, accommodating and understanding"
Cons: "The gate was changed 1hr prior to boarding despite the arriving plane having landed 3hrs prior. So with stroller and infant in toe, I had to run to change terminals/buildings. There was no assistance or prior warning regarding this from the check in staff and I made it all the way to the original terminal and gate before having to turn around. The desk staff at the gate was asked about early boarding for infants and said it would be okay but didn’t give clear instructions on boarding so I sat down and they began boarding each group 20 minutes later and did not give priority to mother’s with infants. The stroller which I brought to the gate was then tagged incorrectly with a white tag instead of a pink tag. I was later told by he crew that it meant it would go directly to baggage claim instead of being brought to the door. According to the crew, all staff know to tag with a pink tag. At every step there was blatant display of inconsideration that made an already difficulty journey, that much more challenging."
Pros: "Crew was friendly."
Cons: "AA has nine boarding groups, which queue up in two lanes. Each of the two lanes hold about 5 people, at most. This is ridiculous. It creates enormous crowds of people jockeying to be near the tiny lanes for when their number is called 5 or 10 minutes down the line. AA needs to reduce the number of boarding groups, lengthen the lanes, and provide more of them. No other airline boards this way. That's because this boarding method is stupid. Unsurprisingly, our plane took off late because they couldn't get everyone boarded in time."
Pros: "Not much"
Cons: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
Cons: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
Cons: "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"
Cons: "My flight IB 4190 from DFW to Paris on 11/11/17 @ 17:55 was operated by American Airline. I was denied to pay for my second check in bag for the simple reason that I didn't buy my ticket with American Airline!! According to American Airline agent (Danielle) at the counter, a ticket purchased with Iberia only allow 1 check bag for free and you are not allow to check in an additional bag. I called the travelling agency and Iberia customer service agent (Jose) while I was at the airport. They both told me that I should go with the luggage rule of American Airline which allow passenger to pay for a second bag. Danielle refused to talk to both agents I called. I need someone to tell me how my luggage can be send to me to Paris please. I had a very bad experience with this trip. Please help clarify the discrepancy!"
Pros: "Once I got onto the plane, it was fine. It was a short flight. Everyone was nice and they offered drinks and a small snack."
Cons: "I was late to my first flight from Dallas to LR due to my flight from Spain coming in late. I got off the plane and there was also another connecting flight printed for me. I thought "wow that is amazing sevice! I am def going to brag on them." I should have done it myself... after a 30 hour traveling day.. I got to the counter to get on my second scheduled flight home, and it wouldn't let me on because something with my Rickey was not working on the computer. The person did not know how to fix it so I missed the flight. After calling a supervisor, and that said supervisor never showing up, someone else finally happened to walk by and helped the original person fix the problem. Finally after waiting 5 hours total, I was on my flight home. The first flight was amazing but this flight makes me question if I want to ever use American Airlines in the future."
Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"
Cons: "I've flown a lot, and I really couldn't believe how rude the flight attendants were on this flight. They seemed very inconvenienced by their job. I gave a snack pack back to a FA bc of my allergies and she snatched it out of my hand while walking by me without even looking at me...my husband's jaw dropped, he saw it too. It was unbelievable how rude they were."
Pros: "Entertainment was great. I really liked the touch screens on the chairbacks. Food was fine for airplane food. It came more than I expected. Get sandwiches over the meals, they are better quality. A vegetarian guy had a hard time but the crew tried to help him out. Comfort was ok for a 13 hour trip. The chairs are not really the best and my back hurt after a while. Make sure you stretch! Crew was nice except for one lady. But she wasent rude just... non responsive. Other members were fantastic though. Boarding was very painless."
Pros: "Cabin baggage allowance."
Cons: "No food, only purchasable snacks payable only with a card not cash. That incurs charges for those that are not US card holders! And extortionate prices. Wifi based entertainment so you need your own tablet/phone. Great if the wifi works - it didn't. Neither on the outward or return journeys."
Cons: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"
Cons: "Boarding-we boarded class 9 and had a carry on that was to big so all 3 personnel yelled at me and my husband with my daughter in my arms very loud and disrespectfully " YOU CAN NOT BRING THESE TYPE OF BAGS ON THE PLANE!" Mind you 3 people are saying this while other people were also waiting to board the plane! So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us! That experience was horrible and ruined my liking for AA"
Pros: "The guy in the middle seat left and never came back. Smooth flight. Good crew. Got both pretzels and cookies, as well as 2 cups of ice, with no problem."
Cons: "Entertainment system had some quirks. I choose my flights in an attempt to make sure I can watch a movie during the flight, so that's important to me. This one stopped once in the middle of the movie, but worked one I started it again. Didn't have buttons for fast forward or rewind, so had to guess on the timeline when I wanted to see something I missed. Then the flight map kept resetting to a mode other than what I wanted. I know these are first world problems, and they in no way affected the safety of the flight, but I expect more."
Cons: "Flight into DFW was delayed over an hour and ended up missing connection from DFW to SMF by less than 10 minutes because connecting flight left the gate early! We had 5 people in our group, including 3 children under the age of 10. Instead of taking off on time or just a couple minutes late (and oh by the way, the flight to SMF was scheduled to land early because of favorable winds) the flight left the gate early while we were sprinting from gate C31 to A17, missing the door closing by minutes and stranding our party for a three hour wait for an aircraft that went to SFO instead (75 miles away from Sacramento). As the coup de gras, our luggage didn't make it on the plane to SFO so now it's sitting in Sacramento awaiting delivery. I know there were a lot of upset people with the weather delays yesterday, but a bit of foresight or accommodation by American or a particularly savvy gate agent could have prevented the 5 of us from being among them."
Pros: "I got these flights for dj jobs I had under a us p2 visa. My original flight to dallas was delayed from 12:56 to 8pm which would of landed me in dallas at 2:21am but the club Fat Rabbit closes at 2am Which in fact was a 1300 (US dollar) loss. I re booked my ticket to Austin from Vancouver this morning because the only reason to go dallas was my job. Was supposed to fly in have dinner play music get back on the plane n go Austin but going to dallas was irrelevant and a 7 hour delay was absolutely ridiculous."
Cons: "The fact I lost 1300.00 us has pissed me off I'm contacting AA about this I have my visa papers n contracts to show proof if not action is taken i will be contacting a lawyer"
Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
Pros: "I was in a seat in coach that was appalling. (28C?), one row behind the exit row seating. I am only 5' 8" but could not cross my legs. The guy to my left was KNITTING, so was constantly jogging my arm which I carefully had kept inside the armrest on my side. I will avoid flying in a BA 747 in future. Even Business is awful on those jets. I flew in Business once, and thought the head to tail layout was the worst I have experienced. I pulled down the joint divider and thought the person in the next bed was dead, he was lying there with his arms crossed over his chest! It's time to update the 747's or retire them."
Cons: "The pathetic little 4.5" times 3.5" screen in the seatback was a joke in today's environment."
Pros: "The professionalism of the pilots in handling the extremely rough weather during the flight"
Cons: "The meal of a turkey sandwich on dry bread was forgettable . They are co - shared with Qantas and could learn a lot about providing a decent meal on a long expensive flight"
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Cons: "Flight was pushed out at least 5 times before departing. Once we even boarded and were told to get off the plane after the delay became too long, "for security purposes." The pilot was completely unprofessional - he tried to make light of the situation. At first it was funny but the jokes soon got old. There was little attempt to to update as the delay kept getting longer and longer. We learned more about the delay from our phone apps than from the crew. Most idiotic and incompetent group I've ever flown with."
Cons: "It took so long for me to leave this airport. I got there around 11:30pm and my flight wasn't till around 9:45am the next day and so when it came to that time they had cancelled my flight so I got another ticked for around 2pm and they didn't board that flight till around 4:30. My experience there was to much to handle. I was supposed to get to Colorado Friday night but didn't even get here time Saturday afternoon. Really upsetted me because I leave wednsday so I don't have enough time to be with my boyfriend. I honestly don't think I'll be flying American Airlines again"
Pros: "Ok entertainment. "Bar" setup in the middle galley (water and juice) was nice."
Cons: "The seats are so very narrow that having extra legroom doesn't really matter - only a child or a very, very thin person will find these seats anywhere near adequate. Food (which went flying or falling into my lap as I tried to eat without elbowing my neighbor) was laughably bad, even the crew said they were embarrassed to be serving it. On that note, the crew did not seem happy with the airline, and agreed that economy on the 788 is one of the worst cabins they fly. Entertainment options were good, but when the person in front of you reclines, so does the screen, so if you want to stay more upright you can't really see the screen well. By far one of the worst economy experiences I have ever had. I will go out of my way to chose alternate routes in the future, even going via MIA to avoid the 788."
Pros: "Wasn't over booked"
Cons: "No entertainment no offer to up grade"
Pros: "Nothing at all !!!!!!!"
Cons: "We waited 6 hours at the airport. American Airlines kept changing our gate number from gate a17 to gat a39 to gate a9. Then at midnight we received the noticed they cancelled the flight but before we received that the attendance at the counter all left. The display above gave us a number to call or we could go wait in a line with over 100 other people we started to for about 1hour and was on hold on the phone at the same time as we watch customer relation people leave while the line got bigger. Soon there were only 4 people with a long line. We left after 1 hour but stayed on hold on the phone. After over a hour we finally got through on the phone. The next fight isn't till sat even, we were leaving Thursday so we said we needed to cancel our flight. Instead of them doing the cancelling and refunding our money we now need to login after 24 hours with or tickets an request a refund. The fun doesn't stop with American Airlinees. We have flown them in the past for years and their service has gone down terribly since the take over."
Cons: "The flight was delayed 4 hours. The person in the counter would not tell us what's going on. They would say in 10 minutes the flight is leaving. That way we were 4 hours waiting. Nonetheless, we were waiting in the gate and the personal change the flight information for another flight and no body told us why. When we went to see in the big screens with all the flights. which was the new gate for the flight it kept saying the same gate. When I went to ask what's going on the person in the counter was very rude."
Pros: "As I was sitting there waiting to board the plane I started to have anxiety. Watching how many people lined up to get on the plane made me a little nervous. I even thought about renting a car and driving from Dallas to OC California. I waited until i was almost the last person to board. What a pleasant surprise. I was seated between 2 lovely people who probably could have but didn't hardly talk the entire flight. The conversations we did have were pleasant, and they slept some of the time without snoring. It was a very nice flight home! And I'm thankful I didn't rent a car. Flying is much quicker!"
Cons: "Same as above answer. Boarding the back of the plane first makes so much more sense! I'm totally sure you all have your reasons for doing it the way you do since you have been doing this thing for years now, I would just do it different."
Cons: "Again as usual my flight with American was delayed. This has happened on every single American flight I've taken in the past year (I have not had this problem with other airlines). We had to sit on the tar mac in Dallas with no air conditioning for an hour. The flight crew began to apologize for how 'how it was' and during the apology turned it back around on them and began to say 'we've been on this flight since 7 a.m.' (basically indicating that we should feel worse for them than ourselves). This airline has a complete disregard for customer service and I WILL NOT ever fly American again--this was the last straw."
"The flight actually was fine. Just a lot of delays."
"United makes Spirit look great"
"Seating less than desirable, multiple seats on the plane open w no option to change"
"Weather :0( 2-hour delay on the tarmac"
"The flight attendant, Angel lives up to her name- what an angel! I love her! She was so helpful and attentive and patient. My daughter spilled some juice on her shorts and not only did Angel help me clean up my daughter, she did not hesitate to pick up my daughter’s dirty shorts and neatly packaged it away for me! She went above and beyond her future to provide THE BEST customer service and flight I’ve had in over 20+ years of flying. Thank you, Angel, please continue to excel at exceptional customer service professional!"
"Flight updates was outstanding"
Pros: "Fantastic flight....nice to be back."
Pros: "Convenient time of day."
Cons: "First class seats were terrible. No padding. Meal of a messy sandwich was bad. No drink service was offered."
Cons: "We did not have dinner as we tried to get some sleep on this 6.5 hour overnight flight to London. The 767 was in a 2-3-2 configuration for economy plus and general economy. Thankfully they kept the temps cool to the point where we used our coats as additional blankets. I appreciated that the FA’s did not wake us for dinner and they closed my window shade at some point. They were 100% polite and helpful. That said, with the new Polaris Business Sears, UAL has eliminated the restrooms between Business and Economy. So it is a very long walk to the restrooms from Econ Plus and it appears that there are only 4 restrooms for about 120 passengers. Absurd. My family made do because we used the restrooms in the middle of the night when most people were sleeping but this would have been a nightmare after breakfast or with a small child. It appears that UAL has gone for profit over customer satisfaction."
Pros: "The controlled and orderly way when boarding."
Cons: "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"
Pros: "Smooth flight"
Cons: "The tray cannot be pullled closer for eating. The seat sitting up is very uncomfortable for reading. I would have liked a pillow. Th poor man in front of me asked for a coke after the meal service was done, and the flight attendant said she had to reserve it for the next flight?! The male announcer flight attendant was very hard to understand, some of his words were slurred and garbled. And the volume was always too loud for both the male and female announcers. There was no entertainment unless you downloaded the app."
Pros: "Great inflight service! On the ground faster than expected."
Cons: "I asked to complementary check my small carry on, but the attendants at the desk would not let me. The stewardesses were booked too closely to their last flight and we were delayed - huge oversight. Boarding was chaotic as the gate immediately across from us was simultaneously boarding and the United staff made the whole process long and miserable by failing to call the next boarding group in a timely fashion. This is not the first time I’ve felt miserable while trying to board a United flight :/."
Pros: "Good plane good entertainment"
Cons: "Chaotic boarding. Attendants could not put could together. I bought business ckass tickets to my daughter and her husbandfie their honeymoon. They could not use the business lounge: when they arrived they were told that they needed to wait in front of the boarding gate. They waited two hours asking many times why they could not get their seats. They were ordered to stand by and wait to be called. Finally they insisted and they got two sits but not side by side. It was too late to use the business class lounge. What a shame. Food was so basic. Noodles overcooked with few veggies that all. Cabin attendants we're stressed and rude"
Cons: "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
Cons: "My wife and I traveled with bicycles packed in standard boxes and got hit with a whopping $230 charge per bicycle out of the blue. We were expecting no charge because the bicycles were our only check-in baggage for the trip. Couldn't believe the lack of transparency with which we got hit with this charge. Qantas, Air New Zealand, and other airlines we've taken bikes with us on our flights have charged nothing when we traveled in the same fashion. So, if you are a bicyclist traveling with your bicycle, I'd avoid the United-Lufthansa duo."
Pros: "The stewards were nice. The entertainment package was good. Food was ok (coach)"
Cons: "6 1/2 hour delay due to navigation system crash. Two gate changes and a terminal change. New seats assigned, but then when 3rd plane was brought in, it had the exact configuration of the first and we were told we should use the original boarding passes. These turned out to be wrong because they reseated after the first plane went down and it’s replacement wasn’t the same configuration. We never saw that plane, or the gate it was assigned to. When we went to rebound, my wife I am were separated. We were moved to the way back (screaming baby sandwich - one in front and one behind us). Then we spent an hour in the worst turbulence I’ve seen in 20 years - I nearly vomited. the last 6 hours of this 15 hour ordeal were fine."
Cons: "Our flight to Munich arrived late. And our connecting flight to Milan was originally scheduled to leave just 50 minutes after our arrival in Munich. We did not make our flight to Milan and have lost a half day of time at our destination, as well as more than $100 in non-refundable Italian train tickets. Even if our plane had arrived to Munich on time it would have been nearly impossible to make our connecting website. Flight pairings with this short of a layover should not be suggested at this airport when travelers are required to go through passport control."
Pros: "Comfortable. Good entertainment and good service. Crew was nice"
Cons: "Missed our flight from Brussels to Zurich. United said we were booked on next flight six hours later. Gave us vouchers and that was it. Went to check in and the carrier said sorry you can’t board United did not book you. The voucher just has prior info and this flight time. So we missed getting on that flight 3 total hours on the phone with United and they did nothing but put us on hold. Thank you to Brussels air who finally after many years and frustration helped us so we could leave. More than 10 hours later than we should have. Horrible experience and we lost a day of vacation and pre paid plans for the evening I will never use kayak again for international flights. As that was part of the problem per United (probably BS but won’t ever risk it again) and will never use United airlines again as their customer service and lack of caring showed that companies true colors. I hope the rest of this dream vacation is better than this nightmare was."
Pros: "Attentive cabin crew and decent food/wine selection, but...."
Cons: "This format of business class seating leaves a lot to be desired. There is literally no place to store anything except maybe your cellphone on the shelf under the TV screen. No room for a backpack on the floor - has to be in the overhead. Not convenient on an 8-hour overnight. Seats are tight - could not lay on my back - had to sleep on my side. No separation between seats - it was a 2, 4, 2 layout and the guy next to me coughed all night. At least I wasn't in one of the middle seats. Expensive flight for that type of setup IMHO. And given it was a 777, the plane was big enough."
Cons: "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."
Pros: "The pilots were informative with their announcements and we were informed of turbulence before it started. We also got in ahead of schedule. I also appreciated being able to ask for a glass of water between services as I had fallen asleep."
Cons: "The negative experiences started before we got on the plane. Boarding began slightly behind schedule and was very disorganized. People were all standing in the boarding area and out into the walkway for the concourse. I feel it would be better to have boarding groups come up individually or two at a time. (While group one boards, group two convenes. Once group one has boarded, invite group three to take their place.) Once group three had boarded, an announcement was made that there was no overhead bin space availble for the entirety of group 4. It seems a bit ridiculous that nearly half the plane wouldn’t have overhead space. It took awhile to board group 4 as everyone had luggage to check and once we finally got down the jetway, we had to wait another few minutes before being able to get to our seats as the flight attendant for first class insisted on taking drink orders while she stood in the aisle. I understand this is a perk of first class but I feel it could be better executed. These seats are boarded in group one so to have drink orders incomplete by the time group four is trying to board is irritating at best and incompetent at worst. Once finally at our seats, it became apparent that the announcement about lack of overhead bin space had been made a bit early. The bins were on the full side but they definitely had space available. Also, much of the space had been taken up by jackets and bags that would have fit under the seats; which I felt could have prevented nearly all of the checked bags. The flight was uneventful with minor annoyances like having to pay for entertainment and any sort of food. Even southwest provides entertainment free of charge and I consider them to be more of a budget airline. If I fly Lufthansa again, I will not take a domestic flight through United and will instead book via southwest to and from the international airport Lufthansa flies out of."
Pros: "Despite sitting in the middle seat and being well over 6 feet, there was room."
Pros: "The price, the mango sorbet, short flight into Belgium, the coffee, the water being offered often"
Cons: "The tray was very dirty and obviously had not been disinfected from the previous flight. So I brought it to the attention of one of the crew members, and I felt like she made fun of me in front of other passengers for not liking my tray dirty; and she got a little paper towel for serving, wet it with a bottled water, and wiped my tray quickly. Not hygienic at all and not a word of apology. AIR FRANCE is so much better when it comes to customer service! Also I did not like the constant interruption on the speakers, very loud in my headsets and difficult to watch a movie on tiny screens. The crew members seemed very bossy and uncaring, if not actually rude."
Pros: "Nothing really everyhing was mediocre."
Cons: "Delayed baggage, smelly flight, food"
Pros: "Clean aircraft good entertainment, cockpit crew polite"
Cons: "The check in staff were unbelievably rude nearly looked and were abrupt and dismissive to a simple question. The cabin crew looked scruffy, and clearly had a lack of pride in their job and presentation. This is the first time I have ever flown United and I must say I would avoid flying with them again if possible, which is a shame and the aircraft and the entertainment on board were good"
Pros: "The check in was good. The craft was clean."
Pros: "Boarding was smooth enough"
Cons: "I'm a disabled person, I need an aisle seat for my long legs and busted knees, but the aisle seats had about 1/3 the space for feet as the other seats. My knees were pushing into the seat in front of me. Drinks went around once about 1 hour in to the 5 hour flight, but not again after that, though they came by to collect trash 5 times. Flight crew were polite, but some clearly didn't want to be there. This is the first flight I've ever been on where I was in tears from pain, and i felt like i couldnt ask for water or even the wheelchair I needed after the flight."
Pros: "The short lines for boarding, but then again these were small flights. The flights taking off early when all passengers were boarded. The flights arriving much earlier than scheduled."
Cons: "The basic economy flight is bullshit. We both know that it's better to just buy an economic flight. So why even pretend and lie to customers to precast the basic economy flight knowing full well that's just going to force them to have to check in their bags which end up costing more than an economic flight? Why not just offer the regular economy flight price and leave it at that. If the overhead bins are full, offer the passengers a chance to check in their bags for free. What you're doing is preying on the poor who already do not have much which is why they choose the basic economy flight without realizing the full extent of the set up."
Pros: "Decent leg room. Wonderful to do the flight non-stop from NYC to Delhi."
Cons: "United. September 14 Newark to Delhi Premium Economy Entertainment screen didn't work for 1st hour of the flight. the movie list was mediocre at best. The screen was smeared with some substance. The list of movies on the United entertainment app is great (via internet) but connectivity on this type of flight is spotty so the traveler is forced back to the antique screen plane system. Dinner. Butter chicken or vegetable options. Food was bland and very small portions for the length of flight. The snack was delivered immediately after dinner was picked up. I did not open it. Looked like a hard roll with something on it. Style of service is abrupt, bordering on rude. Uses terminology that non-US travelers from different cultures would not understand, for instance do you want "white" coffee. Asked me if I had someone at home to pick up after me as she felt she was cleaning too much off the floor. Her comments appeared to be directed at me but it was not my trash (and even if it was, a better approach would be recommended). The flight attendant realized she had gone too far and apologized. Then complained about this "route" being difficult, with no one listening. She concluded by wishing me a good flight and saying that she hoped that she had not offended me. I assured her that she had. Breakfast was mediocre. Egg with soggy potatoes and an inedible sausage. Did not see what they were offering in the veggie dish. Staff seems tired and not culturally sensitive. There needs to be some retraining and consideration given to long haul menus and entertainment. I take this flight at least once a year. It continues to deteriorate."
Pros: "Crew were amazing, so friendly and helpful Entertainment system was so so good Landed early"
Cons: "Overnight wasn't the easiest flight in the seats Serving people coffee when others are probably trying to sleep probably wasn't the wisest idea either Pre flight queue system is just baffling"
Pros: "Comfortable seats"
Cons: "Boarding took a long time in the plane. There was confusion as they had passengers going both ways in the aisle .. this forced several ppl to stand in the aisle a long time. One of the air hostess had a major attitude. For example one passenger who was stuck in the middle of other passengers asked her politely if she could help him put the carry on in an overhead bin near her .. and she responded "I cant help you, you need to put it up yourself sir". Not something one expects. She was also terse with passengers, ordering them in an annoyed tone."
Pros: "One of us had the last seat on the plane even though they were reserved almost a month ago. However we had signed up for basic economy so that was not a shock. What was a shock was that water was dripping from the top side track onto his lap and he had to use the provided brochures to redirect the dripping water. The steward said it was condensation and that was it. Also, since it was next to bathroom, the smell wasn't great and the small child screaming while waiting to get into the bathroom wasn't pleasant."
Cons: "We were forced to deplane in DC and instructed to go to the United customer service counter to arrange our missed connections in Frankfurt. After standing in line at the United counter for 2 hours, we were told to go to our gate to re-board our plane. we wasted all that time standing and all but 2 agents had left the counter to take a break. it was EXTREMELY STRESSFUL not knowing what would happen to our missed connections. when we reboarded WE still did not have connecting flights.Also, on the United flight to Frankfurt, I had a premium economy seat and it was HORRIFIC. the extra leg room did NOT make the seat more comfortable and I SUFFERED greatly because I am recovering from an injury. Upon arrival in Frankfurt, after a great deal of begging, I got a hotel room for the night and upgrad to economy premium for the flight from Frankfurt to Addis. that Lufthana flight was better because my seat reclined somewhat but still I had a great deal of pain throughout the flight and I would have preferred to have been upgraded to business so that I could lay flat to ease my physical pain. Overall, the experience was extremely STRESSFUL and painful and the only way, I feel that Lufthana can repair this situation is to give me a free upgrade to business on my flight home.to Miami"
Pros: "The crew was all very polite, attentive and helpful. They were troupers amid a flight gone bad."
Cons: "My wife and I booked a round trip to California from Connecticut. We had a layover in Dulles with plenty of time to change gates. We arrived at our gate and established our place in the waiting area. We were then required to change gates; this was not horribly stressful as the gate was near by: However, on the return flight things changed. Keep in mind that my wife has arthritic hips and knees and I have arthritic knees. Arriving at Dulles, we went to our waiting area at Gate C-19 and ordered a breakfast at a nearby kiosk. Before our order was ready an announcement stated that our gate was changing to D-24. We waited for our order but had to leave the coffees behind because the lids did not fit correctly and we didn't want to spill them on ourselves while hurrying to the new gate (about a mile away). We finally got to that gate and boarded the plane. We wanted to wait to eat our food until we were airborne. We waited on the plane for about 45 minutes in the heat. During that time the "gate attendant" announced that they were waiting for that pilot who could not be found but was in the airport. At the same time my United App on my iPhone messaged me that there was a mechanical issue with the plane and we were waiting for another plane. At the 45 minute mark we were told the plane had a mechanical issue and we would have to disembark and go to Gate D-1 (about 1/2 mile away). My wife and I were already exhausted and needed to stop, but we did not know how long we had before boarding the new plane so we pushed onward. We then were told the plane would be a couple hours and that there was snack and water at no charge. My wife and I proceeded to dissect our breakfast sandwiches to eat what ever was still less than discussing. The new plane arrived and all else went well. We were delayed over 3 hours but made it to Connecticut; exhausted and sore. We had been awake for over 29 hours by the time we hit Hartford, CT. This experience will linger in our minds for a long time and travel by United my not be possible for us. We are very traumatized."
Cons: "I had a man sit next to me who was in the wrong seat but didn't move. He told the girl to keep his seat and he would stay next to me. He was so big he was in my space and had didn't make any effort to try not to spill over in my area. I had to put a magazine next to my thigh because his body was so hot it was damp! I hated the entire trip. I was cramped up and extremely uncomfortable. This is simply unacceptable to have this happen because huge people can't fit in one seat. I want these obese people to be required to purchase 2 seats because they take mine."
Pros: "Plane left on time"
Cons: "I know Hawaii is a domestic flight but offering a cookie and a bag of pretzels on an 11 hour flight is ridiculous. There was something wrong with screen at my seat. They tried fixing it but no luck. It was very frustrating. The second leg of my journey was from D.C. To Newark. A "puddle jumper "that you disembark from onto the tarmac, get to wait in the rain while they unload you "carry on" luggage from the back of the plane. Herd you onto a bus yelling at you" if your going to gate C this bus going to gate A that bus".No one to ask "how do I know what gate I am supposed to go to?". They definitely treated"commuter "passengers like sheep. "Thank You For Flying With United "blah blah blah"
Cons: "United service was uniformly poor. When we checked in at Dulles Airport, we had to go to two different counters to send our luggage. The United check-in / baggage attendant determined that two of my bags were 'oversized.' I have travelled dozens of times with these same bags, including on this trip, and none of the airport determined the bags to be oversized. The United seats, which we had purchased as "Premium Economy" from the Lufthansa site were "Economy Plus" and not worth the extra $ 275 per seat. The United plane was not well-maintained and had several obvious defects. If United wants "Star AlliNCE" to mean something, they need to do as well as Lufthansa."
Pros: "The stewards were nice and they were prompt. The plane seemed to be well cleaned inside and they were quick to get everyone boarded and bags stowed underneath. The pilot knew what he was doing and I had no worries there. Everyone was doing their jobs as well as they could be done."
Cons: "The air nozzle above my seat was broken and would not turn off so I freezing the entire flight, as well as the tray table seeming like it was meant for the lap of an infant versus myself and I can't imagine how someone with longer legs than myself dealt with the way it folded down. The take off was rough either seemingly due to tires or perhaps a rough runway. The wifi on the plane would not work. It worked ok my first flight but not on the second. I don't know why and no one knew why either, had the latest app and it was updated to the current version."
Pros: "I liked that they were polite and friendly during the national United flight groundings due to the computer error."
Cons: "I did not like the terrifying situation in which the pilot said we would be landing in 15 minutes (at this point we were close enough to the ground that I could see cars ) but then without any further announcement proceeded to point the plane upwards and started flying up up up so that all the city lights disappeared and all I could see were stars next to us. I asked 2 different flight attendants wtf was going on and they both said "oh he's just looking for smooth air" which was clearly BS because I was in the very last row of the plane and if there had been rough air I would have been the first to feel it. After inexplicably shooting upwards for what felt like an eternity we finally turned around and ultimately landed and guess what, no rough air to be found. Now I know why airplane pilots update you all the time, because when he pulls a maneuver like that without any warning it is terrifying and all I could think of was the suicidal dude in Germany from Lufthansa. Not cool. Other than that the flight was fine and they were really nice despite the like 3 hour delay or whatever it was. It cost me an extra $60 cause I arrived so late my husband and baby couldn't pick me up anymore but they offered a credit for a future flight so it's ok. I appreciate the gesture."
Cons: "The terminal number on my ticket was wrong and when me and some other customers asked the flight lady what was going on she was of very little help. Not only that but she was making a personal phone call. So I had to rush to the other end and then just to find out that they didn't have enough room to put my carry on so I had to place it enbetween my legs which made for an even more uncomfortable flight. Also one of the flight attendant was particularly rude and kept saying she had to do her job in a very rude tone to the point were an older retired man told her he's worked too hard in his life time to be talked to like that. Overall the poorest plane experience I've ever had and I fly quite a bit."
Pros: "Some things about the flight were normal."
Cons: "Our incoming flight was late arriving at Dulles. We bolted from that flight to the gate for our connecting flight to GSP. Two of our party of six made it and got onboard telling staff we were coming. We arrived moments later - moments later! - but were denied access because they said we were a minute late. Our small plane was just outside the door with access door still open and staff going in and out. Next flight was 5 hours later. We asked to speak to a supervisor and that was ignored until we demanded attention. The supervisor came 1.5 hours after we were denied plane access. Customer concern was nonexistant on this day."
Cons: "We where delayed for two hours or so, if you asked upon arrving during what should have been boarding you got a curt remark no information. There way no anouncement about a delay just one that the crew arrived, nothing about why we where delayed or estimation of time when we would board. Other delayed fights where getting information over the loud speaker. The attendants left the area came back when we could board and hurded us on the plane. Not a friendly face or smile. Everyone was tired, a little civility would have gone a long way"
Cons: "I was bumped from my confirmed flight and had to sprint across the airport to catch an earlier flight where they put me in the back of the plane in a middle seat with an entertainment monitor that didn't work. The flight attendant said she'd try to reset the monitor and then never came back the rest of the flight. I also was not compensated for agreeing to take another flight than the one I booked, paid for and successfully checked in for. I also got into Austin later than I wanted with this new flight I was forced to take. Overall this experience was a terrible one unfortunately."
Pros: "Boarding was fast and easy. Crew was kind to allow me to use an empty seat in the middle row and get more space. Managed to connect to onboard entertainment with a tablet and avoided to use the tiny screen that still exists on United's 767s."
Cons: "Food was a bit tasteless."
Pros: "Aircraft remained grounded for 1h due to a door switch with malfunction."
Pros: "Very smooth and comfortable flight."
Cons: "So we arrived at the desk after a 7hr international flight ready for the final 1hr leg - only to be confronted with "flight overbooked" looking for 9 volunteers - how can you over book a 40 seat flight by 9 ???? So we had an anxious wait wondering if we'd be dumped from the flight - we weren't but it wasn't enjoyable waiting for the flight and our meeting with our grand kids."
Cons: "My connecting flight from Chicago to Madison was cancelled with no explanation and no other alternatives provided, other than to get a hotel in Chicago and try to catch a flight to Madison the next day. United said they would not cover the cost of transportation to a hotel or the cost of the hotel. In addition, my luggage was misplaced and sent to Madison and could not be located. The number United provided to me to check on the whereabouts of my bag no one ever answered, even though I called multiple, multiple times."
Pros: "Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™."
Cons: "Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™."
Pros: "The young lady who was the flight attendant was very nice and tried to make a very bad situation somewhat bearable. There were a number of children on the flight that she was very attentive to. I hope united treats their employees better than they treat their passengers."
Cons: "The flight was delayed for 4 hours. We were told to proceed to the United terminal in spite of the delay. There seemed to be no effort to inform or assist us. There was very little to do in this terminal but wait to see if our flight would eventually come. There were other United passengers in the terminal who were also waiting for overly delayed flights. eventually, we had a plane that was extremely small, cramped and uncomfortable. United seems to consistently oversell its seats and then tried to get people to give up their seats. Very poorly managed airline with bad customer service. Sadly, I have to say that I have never had an acceptable experience on a united flight. Will NOT take another United flight."
"Nice and friendly service. Quick boarding - ontime landing! 5 out of 5 stars!"
Pros: "Seat was too sensitive to other passengers movement"
Cons: "Entertainment, boarding organization"
Pros: "Price and availability"
Cons: "Couldn't hear gate announcments and airport/gate team was overworked/understaffed."
Pros: "Got me to my destination alive."
Cons: "I felt like I was on an amusement park ride. Tiny, hard seats Ok for a 3 minute joy ride. Tiny whiff of a tray, not big enough to hold a laptop, but wait, you can't open the laptop screen anyway, no space at all to work: elbows bent, screen facing down. Basically you take this airline if you are OK with a bus-like experience that is shorter and cheaper than riding the bus. The bus takes 1 day, 5 hours, and 20 minutes for USD $153. Frontier (door to door) takes 6 hours (2 hours in air, 2 hours each city for airport and ground transfer time) for USD $49."
Pros: "My flight on the 30th was fine. I was NOT on a second flight from Denver to Pensacola. My 360.00 round trip flight to and from Denver has taught me what I should have known. Fly Southwest or another first class airline."
Cons: "I’ve been asked to evaluate two flights from Denver to Pensacola. If I’m charged for 2 flights, I’ll take legal action."
Cons: "My fiancé and I have both had awful experiences with Frontier. Both of us have had so many issues with our flights being delayed with no real explanation, apology, or compensation for our inconvenience. This most recent time I was supposed to get to my destination by 8 am and didn’t end up getting in until after 6 pm. The time before I was delayed for 12 hours before they finally decided to cancel the flight. You REALLY cannot expect anything. It’s a cheap flight and absolutely nothing more. You also get charged for every tiny little thing- including your carry on. My fiancé and I have never completely written off an entire company before but we will truly never fly Frontier again. I’d rather pay double the price to fly with a different airline than save a couple dollars and fly with Frontier. Good riddance."
Cons: "I clicked a button in error, called immediately to resolve the issue and was told that I would need to pay MORE than the flight cost to change to a different time that was an option in my initial inquiry. I was forced to buy two one way tickets one of which is the exact return flight on my abandoned round trip. If you can help me get a voucher from Frontier for my abandoned flight, that would go a long way for me to use Kayak in the future. If not, I doubt I'll be back. Very disappointed, this was the first time I had an error where I really needed help and there was none to be had."
Pros: "We were a little early, which was nice."
Cons: "The flight attendants spent most of the flight giggling at the front of the plane, and had to stop and restart several announcements after saying the wrong thing or having to take a break to stop laughing on the intercom. They also gave me a credit card pitch over the intercom, which was really annoying. The plane was pretty dirty, my tray was really gross with white stuff all over it, and the trash in the bathroom was overflowing, so I had to stuff my paper towel in there to get it to fit. I just wanted a cheap airline, but they split up your group unless you pay extra, and you have to pay for EVERYTHING, including any drinks or snacks. Bags were expensive. I ended up paying almost $700 on a flight that was supposed to be about $450. $21 each way per person to sit with eachother, like $50 for a single checked back each way, blah blah blah. Poor experience, and it was MORE expensive than the other flights with bags and seats included. The lines were also extremely long with only a single person at each stand in each airport."
Cons: "It showed in my booking that I can carry a Carryon bag but had to oay ectra 50$ for the same as only a personal item was allowed. I found the service totally unsatisfactory. The website shouldn't make false claims if they cannot adhere to it. I will definitely avoid using this for my bookings again."
Cons: "The flight was delayed over two hours, the crew was pretty nice though"
Pros: "I got to my destination. There was nothing else I liked."
Cons: "Fees are outrageous. Seats are the cheapest have least cushion I've seen. The tray tables even were only the size of a paperback book. It was like I was flying on el-cheep-o air. And the flight wasnt less expensive, I only picked it b/c the time of the flight."
Cons: "They kept pitching their credit card. They charge extra for every little thing (carry ons, drinks), why would I want their card?"
Pros: "FRUSTRATED AT INABILITY TO GET BOARDING PASS PRIOR HUNG ONTO PHONE 24 MIN 22SECONDS BEFORE HANONG UP. ANOTHER PASSENGER SAID IT TOOK HER 40 MIN ON YHE PHONE. THIS IS UNACCEPTABLE!"
Pros: "Simple check in and boarding process albeit a poor process for boarding"
Cons: "With no first class or priority seating, it makes no sense to board the plane from front to back. It creates a jam of people just standing around waiting for those in front. The flight itself was fine, seats don't mean back at all, leg room is minimal and they don't fill in emergency row seats unless you pay $50 for them. Other airlines require they are filled before they fly. This particular flight was very, very warm and stuffy. The air that was blowing from above us was warm/hot the entire flight. Most of the passengers were sniffling and/or coughing by the end of the flight just because of the heat. Maybe it's a ploy to make people buy their overpriced beverages..."
Pros: "Yes the crew is normally fine but where I feel most complaints about staff come from out front at check in and at the gate. I downloaded my pass online so I can only speak to the gat for this trip but both of the crew I felt with far more personal than normals (they actually seamed to smile). I still almost missed the flight because they forgot to actually put me on the plane even though the app gave me a boarding pass that got me past TSA. They also have new bundles that make buying a drink more worth it."
Cons: "Seats Don't recline Tray is too small seats are hard (like a sheet on a rock, padding is thin) Paying for a Carry on (even if you do pay, why is it more expensive than a check bag?) Paying for bags each way (why) Not a single employee was at the airport prior to the flight (I was there early and couldn't get help) No Wifi"
Pros: "Seating is not guaranteed (may possibly break up party) unless given additional money at check-in. Charges for bags, and the website is very glitchy (be aware a glitch I encountered charged me $50 for ONE bag, I had to call the airline to pay by phone to correct it). The airline call center is international and the staff are very difficult to understand."
Pros: "It was cheap!"
Cons: "It was cheap. You get what you pay for... I had forgot that there were absolutely NO additional frills with this airline... You get one cup of water and absolutely nothing else. The staff was a nice as can be expected, but didn't look like anyone wanted to be there. And when my husband asked for some hot tea (thinking it would be complimentary - it was not), they got very frustrated. But I would guess they're just victims of their circumstances, so no hard feelings... Still, wouldn't recommend unless you're on an extreme budget."
Pros: "Nothing, nada, zilch, zippo. Horrible airline!"
Cons: "One of the single worst travel experiences of my life. There was a winter storm in Oregon that resulted in me getting to the airport at 6:13p, Three minutes after the 45 minute time limit to check in at the counter for Frontier flights. The flight was originally scheduled to leave at 6:55p. There were already other people there trying to check in and no agent to be seen, thus it seems improbable that somebody was there at 6:10, which is when they were supposed to wait to check people in. Due to the storm, the flight was ultimately delayed until 7:30p, so there was plenty of time to get at least some, and perhaps all, of the thirty plus people who showed up after 6:10, but before 6:30, onto the flight. At 7:15 THREE Frontier agents came to the counter and began working to reschedule the people who were trying to get on flight 784. If ONE of the agents had stayed behind at the gate, this could have all been obviated and we could have gotten on the flight no problem. Instead, the first available flight that they offered to reschedule us on was Saturday, 12/17, and that was not a guaranteed departure. The flight we were supposed to leave on was scheduled for 12/14. It is unconscionable for the Frontier agents to not realize that at least a third of their plane was missing and would be showing up late to check in due to adverse weather. Like I mentioned, all they had to do was leave one agent at the counter to help people out as they arrived, or have a functioning computer system so that we could print out our boarding passes from the kiosk instead of seeing messages instructing us to check in with the phantom agent at the counter. This is just my personal nightmare experience with Frontier. After talking with people after this experience this is apparently common. How they stay in business operating like this is beyond me. Never Again! Consider yourself warned..."
Pros: "I got to PDX alive"
Cons: "Lack of communication I went to the gate to find out my gate was changed. Got to new gate and gate was changed again. 1st flight I went to the counter and the lady there did not call out the gate had been changed. Once I inquired she laughed and then it was like someone hit her on the head and she went oh yeh... Then called it over the PA. At 2nd gate same thing except another passenger inquired and then with her loud voice announced it... Not the person at counter. Flight home oh good lord, people who took our seats were drunk and they were very loud and rude. Guy next to me was drunk and oh my very crude.... Flight attendants ignored the guy next to them and me about the behavior. I finally had to smack the guys hand off my leg and yes it was reported to the attendant who did nothing. Oh and I had tried to check a gun and the guy broke my case, my husband came to get gun and I was told I did not get my $ 35 back for the checked item??? Would like my money back for that one Worst flight and communication ever"
Pros: "The price."
Cons: "No drinks, no snacks, packed like sardines..."
Cons: "Yes they have the lowest fares. But, you pay anyway. The offer nothing! Carry on is more expensive than checked. $35 and $30 respectively. They don't even give you a 1/3 can of soda like other airlines do. Fly ALASKA. Free carry on and I'm pretty sure (not positive, but it seemed like) there's much more leg room for a standard ticket."
Cons: "The carry on price isn't included when you buy your ticket so i was hit with 55 dollars in bag fees both way. Not to mention the fact that we were delayed on the runway because the crew just didn't show up to the terminal, but baggage was also late to the terminal by over an hour. Everyone was also promised a flight voucher and i never got one. Beyond upset with this flight."
Pros: "Nothing. No one was at counter to check us in an hour before boaeding."
Cons: "There are hidden costs (checked and carry on bags plus reserving a seat) which make frontier not as affordable as they appear. The seats are very uncomfortable and now they have no real tray tables anymore (except in the first 3 rows--which you can pay extra for). Additionally, the checked luggage has taken up to 30 mins to arrive on multiple occasions. Frontier has become a terrible airlines that cares more about their bottom line rather than sustaining the customers who are responsible for their bottom line."
Pros: "the ticket was the cheapest."
Cons: "-$30 (at least) for ONE carry-on. Some people had a personal item only. I then noticed that at boarding, the attendent didn't seem to be checking people's ticket and wether or not they had a carry-on. ಠ_ಠ -When you check-in online, they make it look like you have to pay for your actual seat. ($13-30) I was shocked. However, I realized later that if you scroll down all the way, there's a "skip" option. Turns out, you're paying to reserve a seat, versus them automatically picking one for you later. ಠ_ಠ I was a little upset when I realized this. -my tray table was the size of an ipad mini -they've shaved a few inches off of everything, so it was a tight fit. -everything but water costs money. Soda is 1.99 for an 8 oz can. -no tv, no headphone jack in the arm rest."
Cons: "My departing flight ended up being delayed for over three hours. I did not receive one single notification letting me know it would be delayed. Apparently Frontier's system went down. I understand that is out of their control. However, as I sat at the gate, I was not given a SINGLE update as to why or how long our flight was delayed. The gates next to us seemed to be getting updates about every 30 minutes. The flight was supposed to depart at 9:15pm and the FIRST update they announced was past midnight saying that there was a mechanic on the plane fixing a broken seat. We ended up leaving at 12:15 am. I did not get to my hotel in Portland until about 2 am. It was by far the most frustrating experience I've ever had with an airline. I've been a frequent flyer of all airlines for over 20 years....."
Cons: "Frontier cancelled my flight about a week out. The customer service reps I dealt with were slow and alothough they offered me a $100 voucher, they input my email wrong so they couldn't send it to me. When I tried to rectify this again at the airport with another customer service rep, they tried to send me the voucher by email but I never got it. I was told to call customer service again, but at this point I've spent over $100 in my own time in trying to get the voucher. I wouldn't want to have to fly frontier again anyway."
Pros: "I like that the crew worked well together to keep the flight on time."
Cons: "The seats were uncomfortable, and there was no complimentary beverage service. Nothing says appreciation and welcome than some basic service."
Cons: "It's ridiculous they charge for juice or soda when all other airlines its complimentary. The tray tables are the size of a 5x7 photo and the seats didn't recline. It was very uncomfortable and I don't plan on ever flying with Frontier again!! There was no entertainment so not sure why that question is even there."
Pros: "I got to where I was going."
Cons: "Uncomfortable seats, no movies and the seats are all extra payments. You get what you pay for $13 for a seat $35 is the next one up. You can go watch a movie in 3D with a comfier seat for the exact same price. (Tinseltown) honest review."
Pros: "Crew was friendly."
Cons: "Surprise fees for baggage (who charges for carry-ons?). Plastic bucket seats for a flight? Even a cab is more comfortable. Only water for free. After all the extra costs, it's not any cheaper than other airlines. Takeoff was pretty rough and nausea inducing. Would not fly Frontier again."
Cons: "Our flight was 3 hours late. This would have been okay, if we had been able to find any information regarding our flight from Frontier. Everyone was just waiting around the terminal, and had no idea our flight was delayed. Pretty frustrating."
Pros: "great price."
Cons: "When I arrived at the airport (pdx) I was informed immediately that I would be refunded. I knew before hand, via Google, that my flight would be delayed so I checked in at the counter to make sure I would be able to make my second flight from Denver to San Antonio, when I walked up to the counter, they asked for my name and then golf me I would need to be refunded. At this time, I tried to find out if they had another flight to San Antonio only to have the woman helping me ask "do you want me to refund the money or not? I'm about to press send." I'm sure that had the flight actually existed, I would be able to give a better review and I don't really want to mark down the crew for something, I imagine, was out of their control, but I can't give them any stars as my interaction with the staff was very limited to just the ticket counter. I will most likely NEVER fly with Frontier again based off of this experience."
Pros: "Clean new aircraft"
Cons: "Cold and indifferent check in personnel, unhappy flight crews rushing people when in fact the flight departed from gate 20-30 minutes after everyone seated, disgusted at being charged for my carry on in addition to my checked bag (ended up paying additional $160 for trip), charging for "snack" food. I used to like frontier but I won't fly them again"
Cons: "First of all, when I went to check in I discovered that there was a $40 fee to carry a bag on. I was very upset about this, I booked through kayak and had no indication this was the case. Had I known I would have spent an extra $20 and bought a ticket from a better airline. Honestly I would like to be compensated this money.... what happened to transparency in flight fees? From there it only got worse. The plane and staff were terrible. The seats didn't even recline and were horribly uncomfortable. I booked a redeye planning to get some sleep but it was impossible. This was hands down my worst flying experience ever."
Pros: "The independent (contracted, non-fronteir employees) wheelchair assist personnel were excellent."
Cons: "Everything. The young lady who checked us in at the ticket counter should be fired. Rude, uninterested, snotty and unhelpful. Employees at the gate, did not help us at all, and I was in a wheelchair, with a cast on my leg, carrying a crutch and a small bag. No assistance getting on or off the plane. And, the stewardess did not assist me to store my crutch for the flight. Simply pointed at the overhead bin. Using the overhead bin annoyed everyone around me it took up so much space, and it was a full flight. The seats were terrible,no padding, I sore after an hour and had to stand on and off for the duration of the flight."
Pros: "Great staff a board the plane."
Cons: "Difficult time finding a opening available at terminal due to arriving a few minutes early."
Cons: "Frontier is the WORST airline! Hidden fees for everything imaginable. We paid extra for the "extra room" exit row seats and they were less comfortable than the regular seats because they don't recline and had less cushioning. At DIA Frontier only has one baggage carousel that they share with Spirit Airlines, so we had to wait for our bags with 6 other arriving flights. Then the baggage carousel got jammed because they over filled the belt. Stayed at the airport an extra hour and a half after we landed to get our bags."
Pros: "They were on schedule."
Cons: "They lost my checked bag and exhibited poor communication between members of the baggage team. They lost bags from more than one flight. I filled out a lost baggage form and went home. At that point I had to call them repeatedly over 3 hours before they would answer the phone. Finally they said they had the bag and would deliver within 6 hours. Right now it is the next morning and the bag is not yet delivered. The boarding process had me--with a window seat--board AFTER the 2 other people in my row got seated."
Pros: "I liked the price and the fact the flight was nonstop and relatively short."
Cons: "I rated the service poor because upon boarding the plane and sitting down, I noticed my 20 yo son somehow did not make it onto the plane. This became concerning when it became apparent that everyone had boarded and he still did not appear. I approached a flight attendant about it, letting her know that I was concerned that my son had not boarded. Her response (apparently because I was not hysterical) was "well you don't seem too concerned about it, so I won't be." I was very taken aback by this and ended up - with another flight attendant's permission - leaving the plane to find my son who it turned out was held up at the gate for a reason that was resolved."
Pros: "Safely from point A to B. Didn't have a POS terminal at the lavatory, which will likely be next."
Cons: "Loss leader fare, $35 per checked bag, $40 per carry on, but mostly having paid apparently only for the privilege of standing in the aisle, to have to pay extra (anywhere from $13 to $50 per seat assignment) to sit with my loved ones rather than just random seating. Seats so tight, that don't even lean back, felt like one of those chickens in the trucks on the freeway. Doing the math, this fare was actually more expensive than choosing an airline that actually serves human beings. As stated above, at least we didn't die, but at such levels of "economy" I was not confident that we would even survive the trip, thinking that the the pilots must be of the same quality. Please use a more honest business model, until then, we will not use you again."
Pros: "We made it safely."
Cons: "When you check in online, Frontier makes it seem as though you must purchase a seat or there's no guarantee that you will have one - even though I selected one during the reservation process. Only beverages for purchase were made available."
Cons: "Flight was delayed. I got 6 different emails with 6 different times. I called the frontier phone number to change to a different later flight. While they were willing to do so , I was told if ours did get cancelled we would be put on that flight probably anyway. I was told that staying with that flight I would be compensated with a voucher. I told him the gate agents said they didn't do vouchers. He insisted that they were going to die to the great inconvenience. We finally departed after a 3+ hour delay. Sure enough, NO vouchers, just a "sorry for the delay" as we got off the plane when our flight was done."
Pros: "Newer seats, so I guess that could be counted as a plus for this trip."
Cons: "Ticket counter person in PDX was very rude. Our seats were 'upgraded' for a red eye flight, behind one screaming baby for 75% of the flight, and another next to us that constantly was kicking us. The male air flight attendant enjoyed to hear himself talk so much, that between him and the amplified screaming baby, sleep was not possible. I asked for water, but since that was the only free thing, they were out of it and the male flight attendant sound get me some of their was time before we landed....that was 25 minutes into a 3 and a half hour flight. In his defense, I did get my water just before the plane started its descent. And the last point, girlfriend's brand new suitcase was covered in him when we picked it from baggage claim. Instead of just refunding us the baggage fee, no, we now have a claim open for Up to $50 to get it cleaned. Spend the extra $100 for ease of mind and fly a real airline."
Pros: "Not much. 2 hour delay."
Cons: "These new seats are disgusting!"
Pros: "What I could hear of the captain, he was at least since guy."
Cons: "Worst airline ever. You nickel and dime us to death for every single thing, including just to sit on the plane and have a bag, and the new economy type seats with the tiny tray are very uncomfortable. The crews are rude and treat you like trash for not purchasing extra or applying for the stupid credit card. You can't hear captain announcements, rough flights and landings. Unexplained, multiple delays that inconvenience all the way around. TSA harasses you in front of everyone about even just having a regular size duffel bag. I can't even list everything. It was the worst flight experience I have ever had and I will never fly Frontier again."
Pros: "The crew were nice enough"
Cons: "The entire process felt like a money trap. I got these tickets because it look like an affordable way to visit family, but every step of the journey had surprise fees, from selecting your seat, to checking luggage, and even having a carry-on bag. Literally every other airlines I've ever been on offers at least one complimentary drink and a bag of bad pretzels, but Frontier charges three dollars for a bag of bad pretzels and and two more dollars for a drink. When it turned out that I had to pay for the seat I just went and paid for one of the better ones and even those are massively uncomfortable-- there's slightly more legroom but even the "premium" seats have almost no padding, don't recline, and are uncomfortably narrow. Overall I won't be flying Frontier again."
Pros: "Boarding the plane was nice and we arrived about 20 minutes earlier than expected."
Cons: "I wasn't aware that I had to pay for a carry-on and seat placement until I checked in for the flight. There was no complementary snacks or beverages, you have to pay for everything. It was a bit warm even though the overhead fans were on and the seats were really hard to me and sat up to high. Overall I felt really uncomfortable especially with this being my second time flying, but first time flying with Frontier. I probably wouldn't fly with them again unless the price was right including the cost of luggage and seating. For the price that was paid I could have flown with another service and have everything mentioned above included with comfort."
Cons: "Was very annoyed to find a carry-on baggage fee at check-in . Was not clearly disclosed at point of purchase."
Cons: "This was by far my worst and most rediculous experience when flying Frontier. I've been to the Portland airport before, so I'm aware the security line is never too long, so I figured after dropping off our rental car getting in the airport at 7:00 when our flight leaves at 7:40 was no problem. We arrived, to check in and check our bag and the kiosk said see attendant. Only problem was, there was NO ATTENDANT even at the desk! They put up a sign that said check in desk closes 45 minutes prior to take off. What kind of airline closes check in desk before the plane leaves?!? We tried to get help from other airport attendants, who agreed we had plenty of time to get through security before our flight took off and thought that was rediculous as well. There was even a man who said he was at the check in desk at 6:40 (One whole hour before take-off) and no one was there to check him in. Finally after easing 45 mintues trying to get a Frontier attendant paged by Airport Help Desk, we all missed our flight. Finally a Frontier attentant came around, and said she couldn't do anything for us and we would each need to pay an additional $99 a piece to re book on another flight!! It takes a lot for me to get upset, but when I know I could have made my flight like 4 different times but I couldn't because I couldn't even check in to get through security...that's BS!!! And to be forced to pay an additional $99 to rebook, on top of already having paid for my round trip ticket, just totally proves that Frontier doesn't value their customers at all. I have been a frequent Frotier flyer these past few years, and after my experience, I realize it's worth it to pay a bit extra to fly with people who value you and dont try to scam you multiple different ways to make more money off you."
"I didn’t see a WiFi option . That could have been better ."
"My flight canceled at the last minute. I missed a family event, this is very unprofessional."
"This flight was the worst I've ever had，and also will be never thinking about booking with this company again , sucks"
Pros: "Crew was very very helpful had children with they accommodated us and cheated us very well"
Pros: "Getting home"
Cons: "Being nickled and dimed for everything, rude service and completly uncomfortable accommodations. I was coughing bc we had to run to the gate. I asked the flight attendant for down water and he have me a tiny cup with 1/4 of the cup of water. Water would have solved it but due to their careless mess I couldn't rest or stop coughing. Then a bottle of water is $4. Awful turbulence, though not their fault, would it provide water till it stopped. Forced me to stuff my purse into my bag which caused extra creases, I did not have to do this on the flight there, when I explained that they said too bad or pay $50 more. Every step of the way was rude, careless and inconsiderate"
Pros: "I was told that I've been checked in but still have to join a terribly slow queue."
Cons: "That we were not offered even cold water."
Pros: "The check in process was swift and efficient"
Cons: "1.The plane had a crying child the entire 4 hours and the parents did very little to calm him down. There were other children in the plane but this poor child kept crying and no one helped him.Flight attendants walked past and did not ask the parents to calm the child down. 2. I was seated in third row at the front of the plane. I have never seen so much unprofessional conduct by flight attendants. I fly monthly for work and this was the first time I have seen an A320 plane all 6 flight attendants congregate at the front of the plane to chit chat the whole time. They stopped to serve drinks and went right back to chatting animatedly. I admire that they as coworkers get along but flight attendant is a revered profession and they should uphold it as such. Not act like its a picnic job by laughing and catching up on stories in full view of the entire flight :-( I guess I cant complain too much because its Spirit Airlines after all. You get what you pay for."
Pros: "It was an awful experience. From my plane “leaving” a half an hour before it was suppose to leave supposedly to my bag being over weight because I combined two bags because you charge for carry on. I threw away 3 pairs of jeans and my blow dryer. The lady that told me I missed my flight told me she could book me a new one (for another $99) on Friday. This was Wednesday. I was flying into a major airport. Spirit is a rip off and I will not be flying with them ever again nor will I ever suggest any of my friends to do so either!"
Pros: "No me gusto nada..."
Cons: "1.me cobraron $100 por la maleta pequeña por q hubo un error cuando compre mi boleto,error de ustedes no mio,hice escala y me cobraron 50 y 50. 2.no hay personal suficiente que hable Español,estaba perdida y sin ayuda en español. 3.no dan Meriendas en los vuelos,todo lo cobran. 4.espacios pequeños en el avion y el avion vacio y me dieron el peor asiento. 5.tuve una muy mala experiencia tube que hacer chek in 2 veces,salir y volver a entrar cuando no era nesesario...tuve un pesimo dia y hasta llore.."
Cons: "The worst experience in my life, I showed up a hour early, only 2 kiosks that work to check in. The rude lady directed me out of line to use the kiosk again instead checking me in, so I couldn't miss my flight. You could obviously tell it was my first time. So I missed my FIRST flight for my 30th birthday. Their only rebuttal to my dilemma was "you should have show up 2 hours early". A horrible experience I will never forget. The human that don't display common courtesy for his or her fellow man should be replaced by robots. I would gladly pay double for my next flight than to EVER use Spirit again."
Pros: "What I enjoyed about this flight were the pilots. Take off and landing were great, and the flight arrived on time!"
Cons: "Poor customer service. Flight crew served beverages/snacks. Afterwards, the entire staff remained in the front of the cabin socializing most of the flight. One even had the audacity to tell me to put my tray up as we were landing, and my trash had not been picked up, so that I could put up my tray (still had liquid in my cup, and there was a lot of turbulence throughout the flight). Staff ( Jeremy) addressed a passenger very rudely, and the passenger was very irritated with the flight attendant. It’s not what Jeremy said, but how he said it. Instead, of Jeremy de-escalating the situation he continued to address the passenger rudely. Then he walked to the front of the cabin pointed at the passenger he was arguing with and was very animated in his telling of what just occurred to another employee. This infuriated the passenger. Disgusting behavior, Jeremy! Can’t believe Spirit staff have not been trained on flight safety. One, we are in a confined space, approximately 34,000 feet in the air, and it just takes one incident to unravel the peacefulness of the cabin, and place passengers at risk, but instead of Jeremy trying to manage the situation he continued to agitate the passenger. Then he sends another staff over to harass the passenger/family. Unprofessional and placing passengers at risk; because you never can predict how a passenger will react. To top it off staff did not say goodnight to passengers. I’m disappointed, because I recently sent a nice review to the CEO on Facebook. I guess I spoke too soon! The flight crew for flight NK 817 on 11/27/17 DFW to LAS, requires training, and may need to be separated for training purposes, because your flight supervisor cannot mange them, and it’s corrupting their behavior. This experience left a bad taste in my mouth. What is the standard for flight service, Spirit Airlines?!"
Pros: "the price"
Cons: "FIRST OF ALL-so they tell you can have one "personal item" well let me tell you most airlines, consider this to be as big as a backpack or small luggage sometimes. I got to the airport and they made me buy a prepaid visa card AT the station by spirit airlines, only good at their store because I only had a little cash on me, and not enough on the card that I did have. They do not accept cash, WHICH IS CRAZY TO ME BECAUSE THAT IS LEGAL TENDER..... So I buy this thing, because they told me I had to pay for my bag since I couldn't consolidate my PURSE into my mini travel bag it would be considered two and that was the rules... so an EXTRA $50 there and $50 on my return flight.... they got me for an extra $100. WHO are the people taking no bag flights? Whatever, anyways it was a less than desirable experience. The plane smelled like a used toilet and the flight attendants were rude. They don't seem happy to be doing their job. I was going to celebrate my birthday and this made it a less than desirable experience. I'd only recommend this airline for emergency flying only. They don't even offer beverage, and it's ridic over priced. Hopefully someone will read this and reach out to me. This doesnt' reflect my experience for opinion of Kayak. Always great. But I'll never take spirit again, it is NOT worth the low fair."
Cons: "Spirit Airlines does not care AT ALL. I will never fly them again. No explanation of delay, which then led to a full cancellation, in which they then had us waiting in a line for 20 minutes until they (finally?) ejected us out of the security zone because they put our bags at baggage claim, so I wasn't able to buy a flight at a desk from another airlines right nearby because I had to go back through security so they messed up my timing entirely. I have also not received my refund for my baggage / seat extras and it's been a full week. Horrendous. If I could give them negative ratings I would."
Pros: "Flight crew was extremely nice and helpful."
Cons: "Spirit Airlines offers low fares but then uses slight policy differences to charge extra fees. They reduced the size of carry on to an impractical size. I have never had a problem with my carry on, but it would not fit into their criteria, so I had to pay extra. The charge was not based on fitting in the luggage compartment it was just an extra charge for size. First bag $50 and second $60. They charge extra for a bag weight over 40 lbs when the majority of the airlines allow 50 lbs. You're only allowed one item to take on the plane, not a personal item plus a carry on. They charged for water on the plane. I do not recommend flighting Spirit and will not be a repeat customer."
Pros: "Friendly crew, comfortable seats, wider than some planes in the aisle"
Cons: "I chose to try Spirit because it was cheaper than other airlines, but then they charged for everything! I have never been charged for one carry on bag! They charge more for the carry on than for a checked bag!!! So on the way back I checked both bags, only to find out that they charge even more for a second checked bag!!! Get on the plane, and find out that you don't get a free drink... I had to pay for a cup of coffee. So much for cheaper... this was probably the most expensive choice, once I paid for all my small bags."
Pros: "The people I sat next to were nice and flight attendants were nice"
Cons: "Our plane was 2.5 hours late to start. The flight was uncomfortable but the company was good. However, since the first plane was late, it meant I would miss my layover & second leg of my trip. When we landed from Texas into LA (at 815pm) the flight attendants told us to speak with the check in people about our new flights. When i went up to the counter, no one was there. A guy in a yellow vest popped up and helped me look to see when my next flight was leaving. He told me that I would have to spend the night in the airport since the next flight wasnt for another 12 hours and since they dont partner with other airlines that I would have to go to Alaska if I wanted a flight home tonight. When I asked about a refund for my ticket he said maybe I would get one for the second leg of the flight. Needless to say, I'm flying home on Alaska and sticking with them until Spirit can figure out a better system. Talking to people next to me on the plane, they all had cancelled flights from Philly and had to spend the night at the airports too."
Pros: "Brand new airplanes, and pleasant stewards."
Cons: "Over two hour delays waiting to board going both ways. In both cases the planes and cabin crew were on site but waiting for pilots. Apparently the pilots are suffering from 'blue flu' because they're not getting paid as much as other airline pilots, so they're intentionally calling in sick at the last minute. If the pilots keep this up they won't have airline to work for. Also didn't like that you pay for ANY luggage (even one carry on bag). By the time you pay for the add on fees your right back at the same price as other airlines. Then you add the time delays on, and your losing out. Won't be flying this airline again."
Pros: "Honestly, there was nothing to like."
Cons: "I can't give it a rating because they cancelled the flight and had nothing to book us on. Waited over 3hrs before they finally found me something. Gave me a hotel voucher but when I finally got to the hotel, they had no rooms. The transportation to the hotel cost a fortune because the hotel shuttle would not pick up the phone. They finally put me in a room with someone else from my flight. I got 60 min of sleep before having to return to airport. I'm a 49 yr old woman that flies often and this was by far the worst flight/airline experience that I've ever had. And, the lady at the hotel kept my food vouchers so I didn't even get to eat the next day."
Cons: "Check-in at reservations section was terrible...there were 2 lines of passengers checking in and 1 line had 3 agents checking passengers in and the other line had 1 agent checking passengers in. We were second in line...in the wrong line with only 1 agent checking passengers in...we waited 20 minutes to get helped, because the party in front of us (with 2 in line) actually had a ticket for 6 passengers (4 of whom showed up several minutes later), who had to decide/pay for luggage options ,etc.. If you have 2 lines & 4 agents, 2 agents should be serving each line...enough for me never to fly Spirit again!"
Cons: "When arrived I had to pay 10 dollars to print my boarding pass. I then had to pay $50 dollars to check my bag. I went to my gate and my flight was delayed. Not a big issue it was just delayed by 45 min. Once we boarded we sat there for about 30 to 40 min just to be told the pilot never showed. So they pulled us off the plane. We were then told that they had another pilot coming but it's going to be 2 hours. I was delayed 4 hours not beacuse of weather or plain issue but beacuse the airline could not keep there schedules in order. How did they not know a pilot was not going to show. How annoying it was to load on a plane to be pulled off again and loaded on again. Worst flight I have ever had and after all that they did not provide a complementary drink or even offer to refund my bag check beacuse of the huge mistake on thee behalf."
Pros: "The flight attendants were friendly and the airplane was very clean. The space underneath seats was roomy enough that I could easily fit my bag. Flight was very affordable, especially for a holiday weekend."
Cons: "I did not like that I was forced to create an account with Spirit to check in for my flight. I have never had to do that with any other airline, and the experience was frustrating. I also would appreciate if they would give water for free in flight. I understand their policy is to require customers to pay for extras, but water would be nice. There was also no explanation about which security line to get in when I bought the "bypass security" option and no one to ask when I arrived at security until I had gone through the full line. An explanation when the ticket is purchased would be helpful."
Cons: "6 hour layover turned into 11-12 hours. Repeatedly got emails during the layover that the connections was delayed an hour, 2, 3, ,4, 5, then 5 minutes, then another 20 minutes. How does the schedule work that way?? First night of vacation was taken by poor planning and management. Oh, we were giving $28 in meal vouchers for airport meal prices. The lead flight attendant was constantly occupied with her own stuff. It was just annoying. It was also annoying how she tried to talk fast over the intercom like she had it down, but it was obvious she didn't."
Pros: "Flight home to Boston was great! Wonderful crew, entertaining and a smooth flight."
Cons: "Flight 857 to Dallas was awful, inside the plane cabin was a high pitched loud noise that hurt my ears for 15 minutes before takeoff and 15 minutes after landing. It was never explained by the crew and was definitely not normal. Sounded like a serious mechanical issue and no customer should be subjected to that. Also sounded like landing gear was not working properly, it kept making grinding noises. Also bratty children on the flight and stewardess did nothing to stop several customers from playing videos out loud on their phones before takeoff. Why were they not told to use ear phones? Very disrespectful to other customers. The 8 y.o. in front of me reached back in to my compartment and tried to shut my window! I had to yell "no, stop don't touch my window!" And his mother sitting right next to him did nothing. He also rang for the stewardess call button for no reason, she did not punish him for that either."
Pros: "The crew was sympathetic to us when we arrived with a carry on bag that we had no idea was a charge - they were nice and considerate about explaining Spirit's appalling charges."
Cons: "Spirit Air is so full of fraudulent business practices where do I start? You buy a ticket thinking you are getting a great deal, until you realize you have to pay for EVERYTHING: your carry on, your bags (OH, and they only have a 40lb limit, beware), your seat, and so much more. They are not helpful at check in and honestly don't want people to even have to deal with their agents (do it all online) and charge you $10 extra if you do need to speak to an agent. They are terrible. Food is expensive and they don't give you ANYTHING as a courtesy. I can't believe they are actually making money - but they do it because we all buy a ticket thinking it is a great deal only to find out we have to pay all the fees. I think KAYAK needs to REALLY consider if this is a business they want to promote as a low cost airline."
Pros: "The staff were friendly"
Cons: "The website wouldn't let me check in my bag prior to arriving to the airport. Tried multiple times and kept getting an error. Spoke with an agent upon arrival, showed her my screen and she suggested I do it again. Which produced the same result. They ended up charging me the online price anyway, because it wasn't working. I had two rather large folks in my row and immediately asked the flight attendant if I could move, he told me maybe, but probably not until after take off. He then moved two other folks into the row adjacent to me which caused the original gentleman sitting there to get up and move to a row without three people in it. Seemed kind of rude for him, he offered me his seat since I'd asked. I declined as I figured the attendant would get back to me. He did approach me later and said I could move into the only other open seat in the other row, but I didn't want those folks to feel put out. I was going to ask to move to a different row adjacent as there was only 1 gentleman there, but the attendant had already left. On other airlines, once the door is closing anyone can move or trade and wasn't sure why it was such an issue for me or for anyone. I felt I was hanging out in the aisle for 2.5 hours while touching hips and arms with my seat mate."
Pros: "My flight wasn't delayed and I had no trouble with my luggage. Once I was at the airport, everything went smoothly. Ticket price was reasonable."
Cons: "My only bad experience was checking in online. I made a mistake when one of those incessant ads popped up, and afterwards I could never get back to the screen for checking in. I was forced to do it at the airport. When I called customer service the guy on the other end could not suggest anything except to try over and over what I already knew was useless--- checking in online. He was very polite and helpful but the fact that he couldn't speak English very well made it even harder to communicate on the phone. Spirit airlines is a great way to save money, but don't bother with their customer service."
Pros: "Was able to get a flight on relatively short notice at a decent fare and without having to switch between carriers."
Cons: "Baggage restrictions and fees are absurd. Standard carry-ons are charged for (you can bring your one 'personal item' free of charge if it's small enough). A single checked bag is $51. Most carriers offer your first checked bag for free. Add $50 to your fare for a bag and see how competitive Spirit really is. No complimentary snacks or beverages---a soft drink is $3. Seats are very tight, unless you pay for an upgrade. Need to fly fast and don't need luggage, or expect basics like nuts and a cup of soda, then Spirit may be a cheaper carrier. Add the 'ala carte' items-like luggage-and the fare becomes average."
Pros: "Flight attendants were very pleasant and helpful !"
Cons: "That i have to print my BOARDING PASS The kiosks were inoperable and shut off and did not allow me to print my boarding pass for my 11:30pm flight. Nobody was there at the Spirit airline desk. I had to yell and wreak havoc to get a spirit airline personnel to print my boarding pass for me. This is highly inconvenient. Often times when you are traveling for work you don't have the time to go to a printer and print your boarding pass!! There are no personnel present to guide passengers or notify them about a gate change. No sign near the listed gate number. There are only two people and its insanely chaotic! Passengers have to just talk to each other and figure it out."
Pros: "Absolutely nothing"
Cons: "Everything. Not only was the flight's departure delayed by two hours, but once we were finally able to board the flight, the a/c wasn't working. After taxiing aimlessly for 45 minutes in the Dallas summer sun with no air conditioning, the pilot announced we would have to return to the gate so that "the engine could be started". Fortunately, at this time, the air conditioning was also repaired. After an additional 1 hour and 15 minutes of repairs, taxiing and waiting, we finally departed after a total delay of 3 hours. Upon landing in New Orleans, we were forced to wait for an additional hour while we waited for our gate to clear. All in all, we arrived 4 hours after our initial arrival time, and spent 3 hours on a plane for a 1 hour and 8 minute flight."
Cons: "I am a Spirit member and I did not like that the website clearly states that if the luggage fits within the box you do not have to pay to carry it on...mine did fit, yet I had to pay $55.00 to carry on. I did not receive credit for the mileage and when I called to get that corrected I was put on hold for 25 minutes before I hung up. I think that $2.00 for a 6 oz. cup of coffee is ridiculous and to get the attention of a flight attendant was not worth the time. Bottom line, you get what you pay for. The next flight I book will be with a reputable airline that may price the flight a little higher, BUT will be upfront about luggage fees, provide incidentals and hopefully not treat me like I'm a burden."
Pros: "first flight was fine"
Cons: "I flew form DFW-Fort Lauderdale and it was fine. My flight from Fort Lauderdale-San Juan was a disaster. I boarded the plane and took my assigned seat as usual. Little did I know someone else was assigned the same seat as me and it was a family of 4( the parents and two kids) the Lady was extremely rude because I was sitting on her kids seat. The flight attendant asked me to move and wait in the back of the plane until every passenger has seated. I wish she could've been more nice about the situation. I felt as it was my fault for booking a ticket with Spirit. Anyway, I walked to the back of the plane to wait until people were done boarding. Another flight attendant in the back were just staring at me as if I was taking over her space without even asking how was I doing, no greeting or anything that a customer deserve. Everyone boarded the plane and eventually they found an open spot on row 10, by the EMERGENCY exits, I dislike those seats, but nobody asked if it was ok for me to seat there. I was willing to wait for another plane if possible, but I felt like the whole crew did not care about the situation. The add more to the mess, I sat on that one open spot that was left and that area of the plane was freezing. I was wearing a tank top which made things worse. My whole flight was a mess, crew wasn't friendly or helpful, no one oppologize for the incovenient and no one actually care in fact made me feel guilty for buying a ticket with this airline. I work in customer service and this is not how you threats people."
Pros: "The cheap fare"
Cons: "Not having curbside check-in. Printing a boarding pass to join the line to speak with an agent to check-in luggage or baggage drop. The price for one piece of checked luggage on Spiritair.com went from $26 a week before the trip,$42 the day before the trip, and then $56 the day of the trip. Not to mention feeling bad for the customers who did not use the kiosk to print their boarding to passes to either have pay the $10 fee at the counter for a boarding pass or go to the Kiosk print out a boarding pass for free then to turnaround and have to rejoin the check-in line all over again if they have to do a baggage drop."
Pros: "The cost of airfare was good but also competitive with other airlines like American and United. I chose Spirit Air because the flight worked with my schedule."
Cons: "I missed my flight along with others because of a delay going through the TSA security check. Arrived at the gate 14 minutes prior to departure. An international traveler with a small child was waiting to board as well. The CSA had just walked down the jetway and was suppose to return. Four minutes later the flight pushed out of the gate, departing 10 minutes early. The staff knew of the TSA delay. If I had made my flight it would have cost me an additional $100 dollars to check my carry on suite case that I have been flying with for the past two years on other airlines without any fee. Spirit Air requires you to have a smaller carry on suitcase than the rest of the industry. So my $96 dollar fare would now be $196. American Air was also offering a deal at the time for $91, but the time did not work with my schedule. Spirit Air is not a deal. If you check your carry on suitcase on line it will cost you $45. If you check your bag at the gate it will cost you $65. If you check your bag while boarding it will cost you $100. Traveller beware!"
Pros: "The flight was generally OK, and got me from Dallas to Chicago virtually on time, inexpensively."
Cons: "Once again I had a frustrating time trying to check in the night before, via my phone. The system never let me do that. Consequently I had to pay more to check my bag, since I was unable to do it until arriving at the airport. I joined their 9$ Fare Club before the Chicago-Dallas trip, but their system never recognized that or gave my any benefit from that money. I also hate that they nickel-and-dime you by not giving you even a glass of water or a bag of pretzels without payment. How much would adding those basic courtesies really add to the cost???"
Pros: "The crew on the actual flight was helpful and nice and the seats were comfortable."
Cons: "That there are inconsistencies between carry on sizes from DIA to Dallas. I was charged double to check my carry on even though its size was accepted through DIA. The only explanation for this that I got was "the Denver airport wasn't doing their job" by monitoring the size of the carry on and so ultimately it became my problem at the gate as well as a few others in the same situation being charged a ridiculous amount over what we should have for our bags. I hate the fact that this isn't a cash airline, there is little communication about checking bags, and essentially anything over the size of a backpack is super expensive to check. There are no complimentary items and based upon what I spent to check my bags, I could have probably gotten cheaper airfare with another airline because I would have gotten two free checked bags. I will probably never fly with spirit again unless all I am carrying is one small carry on, it's not worth it and ultimately was not competitively priced against other airlines because of this. Way too expensive for all the extra things which were not very well communicated. If I had known any of this before I booked my flight I would have gone with another airline it might have even been cheaper after paying for my bags both ways. This was my first and last experience with spirit."
Pros: "The crew was friendly"
Cons: "Everything is an add on and it's so crazy expensive!!! 55 for a carry on and ONLY one way?!?! You have got to be kidding me. Then they make you pay to even select your seats. I will never fly spirit again. Because of all the add ons for the "services" they provide it becomes the same or even more expensive than other airlines. At least with other airlines you get more comfortable seats and TVs, music etc and other airlines won't make you pay for a glass of water on a 4 hr flight.... Never fly SPIRIT!!!!"
Cons: "Am a retired disabled vet and was to on my only trip for the year. I arrived for my flight 2 hrs in advance but i travel with a portable oxygen machine. I was refused boarding because I didn't have the correct letter from a doctor saying I was auth to fly on Spirit Air Lines. I am treated by the VA and they pay for the POC for me to be able to fly. I called the airline about a refund and was refused a refund because the flight had already left. I told them i was denied on the flight, but that was not an excuse. If i didn't do what is correct, I accept that, but not to give a refund is wrong. I have told everyone on Social media to be aware"
Cons: "Our flight home was cancelled "because the pilot didn't want to fly" on an 11pm flight. Chaos ensued and we ran for the ticketing gate. We arrived 4th in line. We were assured we would be ticketed "in order" and we had asked for the earliest flight back. Needless to say, we were NOT given an early flight, yet others after us were. There was no refund issued for baggage and this process took 2 and a half hours--remember, we were at the front. There was rudeness to many upset or frustrated passengers from the staff that seemed unwilling to assist people to the best of their abilities. More so seeming more agitated than the sleepless passengers. NEVER save a little money by taking this airline!! There are many reasons this airline has 1 star ratings!!!"
Cons: "Having to pay for my carry on bag, $45 each direction! Seats are small and don't recline. They don't accept the TSA PreCheck cards, so I had to wait in a HUGE line! Having to pay for water!!! Then to make matters worse, I ordered a Jack Daniels and a can of coke. Since my flight left over an hour late, I had a few drinks at the bar before I boarded. As I was ordering, the flight attendant said I smelled like beer. I said that was because I had two beers in the airport bar waiting for my flight, because it was delayed over an hour. She said I'm sorry sir, but if you were drinking prior to boarding, she could serve me any alcohol? So I can't drink and fly? I'm not driving. And if you can't have a beer before you board, why are their bars in the airport??? Spirt so"
Pros: "Their honesty and the price. They tell you upfront that you are paying for a seat from point A to point B and that's it. Anything extra will Cost you. With that in mind I prepared myself to try and not receive any additional costs and I didn't. The staff was very friendly And helpful and our flight attendant was awesome and made our trip even more enjoyable. Being only 5'4" tall the leg room and seat size were accommodating and comfortable for me. We didn't pay to sit together but we checked in online at the same time and wound up sitting in the same row!"
Cons: "I wish there was a way to know where we were flying over since we were on a 4 hour flight and the scenery was exquisite! Other than that, no complaints!"
Pros: "Price was very good on a short booking, did not realize the limitation of baggage and food would increase the true cost."
Cons: "Requested wheel chair assistance in airport, noted on boarding info that I would need help at both start and end of the flight segments but had to wait for help, you switched gates at the start of the flight and no one looked to provide help to move. No one at destination again after the flight, agaiin I had to wait for help to get to baggage claim, 100% rated disabled veteran, no spirit of help provided from the staff. I informed boarding argent I would need extra time at boarding, time between asking for disabled patrons and phase 1 boarding was 3 seconds, again no help on this issue, plane was late on the turn so it wast just get then in so we can leave the gate."
Cons: "The crew on my first flight were very accommodating and friendly, but on my second flight they were NOT so friendly and everyone around me was talking about how rude and unfriendly they were. This was my first time flying on Spirit and I asked for a pillow and the response I received from the Flight Attendant was "What!....we don't have pillows" Another reason I was unhappy was because on my connecting flight from Texas to Chicago we were delayed on the plane and NOBODY told us what the problem was and why we were not moving to the runway. After 42 minutes we were told "we are waiting for paperwork from Maintenance" that is it! Not how long they expect the wait to be or come around and offer us some drinks or snacks. The Flight Attendants DID NOT even walk the aisle....not even once! We finally took off after 75 minute delay. It was if we were on the plane alone...this is not how I would have handled the situation. I also obtained the Spirit credit card to rack up some miles, but not I am giving it a second thought!"
Cons: "Because their ticket counter was backed up and the machines were not working I got my ticket late, because I got my ticket late me and 10 other passengers missed boarding. We arrived when the plane was still there and connected to the walkway. They refused to let all of us board even though my sister was told that they would hold the plane for 5 or more. I had to fly to San Diego and then pay for a new flight on southwest. SOUTHWEST IS THE REAL MVP. Take my advice, never fly spirit. Also, 50 bucks per luggage per way, so one bag totaled 100 to fly it."
Pros: "The man at the counter was nice enough to upgrade my seat after seeing I was military and had to pay an insane amount for my baggage."
Cons: "I am NOT saying that the military deserves hand outs. We don't, we just do our jobs. I do however feel that the baggage fees were ridiculous. I have never flown with an airline that charges for the overhead bin.The money you "save" on a plane ticket is all added back on with the baggage fees The crew did not appear to be enjoying their flight, which during holidays can be stressful and I understand that, but this is their job. My flight to Texas was absolutely awful, I had children yelling obnoxiously behind me and even the stewardesses noticed, but they didn't say anything even after witnessing the child kicking the back of my seat repeatedly. One of the bathrooms was also out so there was a line of people down the isle. I personally did not like knowing that a bathroom was out of order because it made me wonder, what else was wrong with the plane? I will NOT ever be flying with spirit again."
Pros: "Our flight attendant during the trip back was entertaining."
Cons: "Absolutely horrendous customer service at the gate. Charged me $200 to "board or move aside" because of bags we DID NOT pay for on the first leg of our round-trip flight. Complete disregard of any pertinent info about this. AND when I got on the plane it was as if the bags didn't even exist, just slid right into the bin with no questions. HORRIBLE treatment from DFW crew. The nerve to say you gotta pay or get out of the way because the plane needed to be boarded. THEN we sit on the plane for another 25 minutes? Not that these surveys matter, seeing as all the complaints I've read about online are disregarded in the first place. I have NEVER been treated so poorly in my 30+ years of flying, NEVER felt so disrespected, NEVER felt so adamant about refusing to fly an airline again. And I don't care if you have little signs posted by the gate with a little cubby to measure your bag... If it is a POLICY it should be enforced at ALL TIMES, not whenever you guys feel like it. Especially not with representatives Iremalise and her "manager" miss Pauline Kanouse who garnered no such supervisory respect from us with her unhelpful negative and belittling attitude. Terrible."
Cons: "Never made it. Lost our luggage. Diverted us to Phoenix. Got one $14 voucher for food. told us other airlines not an option because,spirit has no agreements with other airlines when flights are cancelled. Flight from Phoenix to Chicago delayed again. Agent complained that flight was overbooked and it wasn't her problems that everyone didn't have a seat. Again, very unprofessional. Finally made it back to Chicago a day after our original flight should have landed. They still "don't know" where our luggage is...and made no promises it would be returned. I would never fly spirit airlines again, you obviously get what you pay for."
Pros: "I thought that the rate is paid was great cause the leg from Dallas to Phoenix is a regular route. I only usually paid about $15.00 more. But my surprise came when I was ready to board. My carry on was a regular sized back pack that weighed 9lbs , Because it was 4inches taller than the carry on sizing box I had to pay $55.00 in order to board my flight. Now keep in mind I only $69.00 dollars for the flight it self. The ticket agent was rude and threatened to charge me $100.00. I would never fly this airline ever again, and I will spread the horrible experience"
Cons: "Many people who were waiting to board other flights shared my feelings of being dooped by this airlines strategy. If you have to wait and charge people ridiculous prices at the boarded point I feel that is being dishonest. I would rather be told all of the fees upfront without surprises at the end."
Cons: "Denied boarding on the return flight because we arrived at the airport 35 minutes before the departure. We paid for baggage fees and seat assignment fees although we were denied boarding on the flight. While I do accept responsibility for arriving so close to the departure time, I do not like the lack of consistency between DFW and MSY. To explain, we arrived rather late for the outbound flight because we had to drop our dogs off at the kennel. However, we were allowed boarding in the DFW area, the flight was actually boarding upon our arrival. We ended up having to rent a car, drive home, missed a day from work which results in a day of loss wages. Not a happy camper and will not book with this carrier EVER again!"
Pros: "I enjoyed just relaxing and reading."
Cons: "The bathrooms became out of order during the flight. There was one up front. There was a child wondering around the plane after we landed and was still moving before the seat belt sign was turned off. He was trying to go the bathroom and was told to return to his seat, but supposedly the father said he didn't care and told the child to go the bathroom. This was very dangerous and unfair to the other passengers who also had to use the toilets, but waited until the proper time to unboard the plane."
Pros: "The flight crew was competent and professional. The aircraft was clean."
Cons: "Delayed 3 hours, flight crew loaned to other flights. Cancelled *due to weather" with no compensation or hotel voucher. "You can sit in a chair all night" was offered. Next day rerouted to Ft Meyers only to wait 5 hours for a connecting flight. The plane arrived 1 hour late, boarded, left gate only to return due to computer failure. 30 hour-flight ordeal and overnight at the airport were bad. Spirit gate and ticketing personnel were irritated, insensitive and rude. Also, cramped seats on Spirit are so small that normal carry-on bags won't fit under the seats. Be prepared to pay $100 at the gate for your free carry-on. They are mean-spirited about baggage. I will never fly this carrier again after mismanaged crews and aircraft caused 2 hour flight to become 30 hours. Passengers were bullied in every way imaginable."
Airlines flying to Alabama have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Alabama
Masks required on board, masks provided on flights to Alabama
Social distancing seating
Middle seats unavailable to book on flights to Alabama
Testing for antibodies, testing for symptoms for flights to Alabama
Waiving of change fees. Search flexible flights to Alabama