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Read more about Azul
Pros: Crew was fine. Seat average.
Cons: At meal time 200 people take their masks off to eat. And that’s acceptable. But in the middle of the night you wake people up because their masks slipped down off their noses! Ridiculous.
Pros: Friendly crew and delicious snacks. Comfortable chairs.
Cons: Gate was change and no announcement was made. Could have miss might flight if I didn’t ask someone 30 minutes before boarding. Also could do a little better with the entertainment part. All the channels were in Portuguese. I understand it’s a Brazilian airline but you need to consider your foreign customers. Have some English Channels.
Pros: The airport is small and easy to get by. The crew was friendly, and I had four seats to myself! It was an excellent experience.
Cons: Food was decent.
Pros: extremely attentive crew. courtesy necessaire pack. very clean plane.
Pros: extremely gracious crew. very clean plane. courtesy necessaire pack.
Cons: more recent movies options
Pros: The crew was so kind, the food was great. The in flight entertainment was amazing!
Cons: The plane was very cold!
Pros: Very clean airplane and excellent crew
Pros: Seat not confortable vry tide
Pros: crew was kind.
Cons: We almost crashed into other planes on the runway while trying to land. The runway was full/ blocked. We had to accelerate suddenly and ascend back into the clouds. Very bumpy and scary. Pilotes should know runway status in advance of descent.
Cons: We landed and spend 45min instide the plan to be able to unboard
Cons: Food !!!!
Pros: Amazing crew and overall experience
Cons: No complaints on this one
Cons: They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic
Pros: The flight attendants are terrific. A huge packed plane and all were well cared for. The food, while not thrilling, was actually hot.
Cons: Not enough closed captioning in the onboard entertainment system.
Pros: Crew was amazing
Cons: Better food
Pros: Friendly crew, most spoke at least some English
Cons: Only food for purchase, would be nice to have second language option on some of the entertainment
Pros: Friendly crew. Spoke some English for the most part.
Cons: Only food for purchase
Pros: Nothing was great nor poor.
Cons: The flight attendants from Sao Paulo to Newark, didnt seem like they wanted to be working. They did their job but with no enthusiasm to be there
Pros: The crew were very friendly and attentive. Most of them spoke English and Spanish in addition to Portuguese.
Cons: The snacks could have been healthier and the bathroom could have been cleaner.
Pros: Everything was very good: boarding, plain condition, comfort, entertainment and food
Pros: Seats are hard
Pros: We arrived safely.
Cons: Flight left over an hour late, we were told we would leave just a half hour late then the time just passed without further announcements of delays. Cramped A320 aircraft. Just water and soft drinks for a 3.5 hour flight.
Pros: Flight on tine
Cons: Very disappointed that there were only junk food options on the snacks served. Same goes for the drinks. And no option to buy anything healthy either. Arrived hungry at 1:20am!
Cons: SAME AS ABOVE
Pros: The crew was very nice and polite. The flight was on time. TV on board was a great entertainment. Everything went smooth.
Cons: Bags should be included in ticket price. Ticket prices didn’t go down by charging bags separately. Just a big dissatisfaction.
Pros: Business accommodations were great and the staff was fantastic
Pros: Overall excellent trip
Cons: No complaints
Pros: economy xtra seats were nice
Pros: Crew was very helpful
Cons: Air conditioning in my seat was broken and my blood pressure went down
Cons: Azul had a mechanical problem with the plane. It took them 6h to fix it. They made us wait for 6h which made mmost of the people lose their connection flight but azul voided to help anyone! Said that they couldnt be responsible if you lost your connection because My connection flight wasnt with them! I had the worse6h of waiting and trying to have someone helping me. All of Azul’s staff are incompetent laZy workers!
Pros: it was on time . the service aboard was very good
Pros: Easy, polite, helpful. First flight with them was in winter 2012. Representatives went out of their way to make sure we didn't miss our connecting flight. Recent experiences just as good, including call center in USA.
Cons: Free inflight entertainment limited.
Cons: Food options could be a bit healthier
Pros: Gate management, boarding, flight time and amenities were all superb. Their snacks really are as good as advertised.
Pros: New aircraft and excellent crew members service. Bathrooms always clean
Cons: Too many children and very noise
Pros: Crew was very nice and helpful. Good selection of movies.
Pros: People were very nice and professional. I really enjoyed my flight with Azul
Pros: All staff were professional and courteous.
Pros: The flight was on time. The flight attendants were polite.
Cons: Azul changed my seat at the gate at VCP arbitrarily without letting me know. That was a seat I had reserved weeks in advance that they simply changed at the gate without any reason.
Cons: Original flight was cancelled and passengers were accommodated causing some people to miss their connections.
Pros: Crew was friendly
Cons: Entertainment / TVs were not working
Pros: Entertainment on flight.
Cons: The boarding crew was not helpful and rude. Traveling is stressful enough, not having a boarding crew be able to answer simple questions made the rest of the experience bad
Pros: The crew was helpful.
Cons: The comfort of the seat could be better.
Cons: Everything was good
Pros: Crew was great, check in was fast. Overall great experience.
Pros: Seat was comfortable, boarding was good
Cons: WiFi didn’t work, my tv didn’t work either
Cons: Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve.
Cons: The food on the plain or snacks were to poor and not that tasty.
Pros: The poor cabin stewardess was working the whole time as it was a short flight.
Cons: This is a horrible route, they charge you more than flying to Europe and give you a one hour ride in a cramped plane where you can't even bring in a carry-on. The cost is insane but is one of the reasons Wall Street loves Delta as they are racking in the profits for very little service.
Cons: If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out.
Pros: Comfort and service was great.
Cons: The severe delays was frustrating and not getting enough information about it.
Pros: the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan.
Cons: Work on those delays
Pros: surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat.
Pros: Crew was awesome. Very respectful and helpful
Cons: Food options
Cons: Explain why there’s over a 2 hour delay
Cons: Faster lines at check-in. More courteous security personnel
Pros: Crew was very attentive and friendly
Cons: Boarding could be better.
Cons: Flight was 20 minutes delayed
Pros: Michael was super polite and helpful. i Traveled with my young son and he took such good care of us.
Cons: The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game
Pros: How professional everyone was
Cons: Everything was good
Cons: When my flight with American Airlines cancelled, I felt so panicked because I needed to be in Florida on Saturday night. But thankfully, lady who works for American Airlines solved my problem on the phone in couple of minutes easily. After that, when we were boarding to the aircraft, there was a cabin attendant lady. She came to us and ask me and my mother if we can talk English.I answered her with yes we can, but she demands to talk with my mother. And English is not her native language, but it doesn't prove that she doesn't know it. She tried to ask questions to her like, "where were you today?" so we couldn't really understand the reason for her to ask those questions in the first place. So we couldn't really say anything. While we were talking about my mother's English, the all aircraft was watching us, and trying to figure out what was going on. After all, she made us to sit there and wait her to replace us with other passengers. We waited the whole aircraft to be seated, then she took us to another seat with my mother. I can understand that it is her job but I'm not sure, if it had to be that much discomfort. We got pretty upset about it and it affects our flight quality. Plus, while cabin crew serving beverages, they didn't really ask us anything. We needed to call them for our order. To be honest, I would never flight with Delta. It was a disappointment.
Pros: Seating was very nice and a free move was a plus
Cons: Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first
Pros: Free snacks and beverages. Easy boarding and easy de-boarding. Comfortable seats, friendly crew, large-ish bathrooms.
Pros: We took off, flew and landed without incident. Crew was polite.
Cons: Even though we booked months ahead, we weren’t provided seat assignments until we got to the gate. We were put in the very last row with less room than normal and no window.
Cons: Some of the flight attendants were rude and not very welcoming at all.
Pros: Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the the seats. Good choice of TV shows
Cons: Seats are miniscule
Pros: I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious.
Cons: Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal.
Pros: Delta made the experience great
Cons: Flight was delayed almost two hours
Pros: Always a good experience with Delta! They’re the best!
Cons: flight ticket very expensive.
Cons: Hurricane Irma, I was lucky enough to get a refund do to the natural disaster.
Pros: Nice service , but flight was delayed , but that's not Delta dakut as it was weather related
Cons: Nice sercixe and crew and generous with snacks and water
Pros: Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!
Cons: Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect.
Pros: Courteous crew
Cons: Not enough room. Older plane model. No screens for entertainment.
Pros: Left on time... Arrived 10 mins early. comfy plane. Pleasant help.
Pros: The flight attendants were very helpful and been nice.
Cons: I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours
Pros: The staff was was very accommodating to myself and my 19 month old daughter
Pros: Clean & new plane, some of the stewards were fine, good pilot
Cons: head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it.
Pros: On time
Cons: Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly
Pros: Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you.
Cons: Good tv shows, friendly attendants
Cons: I had to take different flights due to the delays.
Pros: On time
Cons: A very crowded flight
Pros: Crew, very kind
Pros: Employees so so not friendly
Cons: More professionally
Pros: The crew was awesome and the seats were comfortable
Pros: Everithing perfect
Cons: The space between the seats
Pros: Entertainment on board was good
Cons: One member of the crew wasn’t polite, his tone sounded rude/mad
Pros: The crew was kind and helpful.
Cons: The food.
Cons: Non entertainment system onto 737 ?
Pros: The crew was very polite
Cons: At the time of checking in i couldnt get my mileage to my account
Pros: Great trip!
Pros: Great trip!
Cons: Everything was good
Pros: Free alcoholic beverage.
Cons: Seats were really uncomfortable and the seats would not recline at all so we were stuck sitting up straight the whole time.
Pros: The meal was very good.
Cons: My chair cushion seemed damaged because I could feel the bar underneath.
Pros: everthing was great service was great
Pros: Crew is attentive. Service is good. Food was decent.
Pros: Boarding ok, flight ontime
Cons: Plane did Not have any video screens, nothing to watch, no seat screens no general bigger screens - nothing!! Very poor in this day and age!! And food was not good.
Pros: The size of the aircraft.period.
Cons: A crewman took up space when we were loading the plane to discuss something with a customer that could have waited until everyone, including me got a chance to sit down. Then, they almost forgot to ask us for beverages during the meal which was horrible according to several neighbors- I was not hungry.
Pros: Courteous staff m, on time arrival and departure, good meals
Cons: The on-board movie was a kid movie, but there were lots of kids on board, so that didn’t really matter to me
Pros: It was a smooth ride
Cons: No entertainment on the plane
Pros: Nice plane; good entertainment system; on time departure and arrival.
Pros: The flight, the food, the confort
Cons: The crew at the Orlando airport.....no enough help for elders. my Mom was helped to a wheelchair and left her there to push herself.....No help was given. Very dissapointed
Pros: Perfect flight, on time, great crew, all good. Couldn’t be better I think.
Pros: On time departure. On time arrival.
Cons: You have to go through security in Panama twice. Check in line at Tocumen Airport in Panama took longer than necessary.
Pros: All Flights on time, good entertainment, aceptable food, variety of drinking, confortable seats. They accept 2 baggage per passenger without extra charge and this is awesome these days, ticket price is very affordable. I Will recommend it, no doubt.
Cons: Changed gates at Panama without any alert until boarding time. From Panama-Costa Rica.
Pros: Reminded me of what a pleasure flying was 15 + years ago. Copa had a great inflight movie (personal preference) included with the cost of the flight. Dinner was okay, but they served wine with it which made it better, also included with price of the flight. They did offer headphones for those that wanted/needed then for the inflight movie, once again included with the price of the flight.
Cons: The flight attendants were not overly nice. Typical flight to Orlando with A LOT of young children, but the one constantly kicking the back of my seat was one of the worst experiences of my flight history (not the airlines fault).
Pros: Father had an emergency operation could not fly as scheduled I called Airline and they helped me re-schedule at No cost of course after following some procedures
Cons: Check in in panama is always the perfect definition of incompetence
Pros: Flight arrived early
Cons: The seats were uncomfortable and the AC didn’t work very well. I was hot the whole flight.
Pros: Great flight attendants!
Cons: Often flying to Orlando is a headache because there are always a lot of clueless foreign families and noisy children going to Walt Disney World. This flight was the exception--everything was smooth!
Pros: same..flight was great...times worked for me
Pros: Timing and service
Cons: Wait on reclaiming luggage
Cons: Flight was delayed for more than 45 minutes until pilot decided to say that it was for high density traffic in the airport not believable same traffic as every day there was an employee that boarded about half hour after everyone had boarded . No entertainment system only overhead for commercials
Cons: Frecuentes retrasos
Pros: The pilot has excellent skills
Cons: Unavailability of Ginger Ale. Poor food and snack server crew communication skills even if I speak fluent spanish.
Cons: Food, craft, seats, entertainment, costumer service... everything horrible
Cons: It didnt have enough entertainment it needs more options pf movies I didn't like I couldn't seat with my grandchild we were separated
Cons: flying from Medellin to Orlando, it will take in a direct fly 4 hours max. It took us 9 hours to get to Orlando. The waiting time in Panama was to long (4 hours, more than what it will take the whole fly if it was direct). When we land i took forever (25 min) to reach the point where we can get off from the airplane. Then it took 1 and half hour to get our suitcases.
Pros: I was at the belt 6 to pick up my bag and it took copa an hour and a half to send it
Pros: Nothing in special
Cons: Even though I checked in online, had to go through a very bureaucratic process to check in the bags, reallybad process, lack of design thinking!
Pros: Everything from boarding to landing
Cons: BAD THINGS: the people in the check in counter! They need more training about: how to treat well amd with respect to people who they do not know anything about!!
Pros: no les interesa ningun inconveniente que tenga uno con las personas de seguridad
Cons: Easy to book the flight online
Pros: Crew members were friendly.
Cons: Delayed 3 hrs Not explanation The food was not the more appropriate for the time we left.
Cons: A/C Issues forced us to disembark ruining my connecting bus plans. When we finally got to Orlando my checked bag item that I was forced to check in Panama was broken and the bag ruined with liquid.
Pros: Great experience!! Departed on time. Everybody was very professional. will only flight Copa from now on.
Cons: Very rude
Cons: Boarding facilities are inadequate for waiting time. Entertainment system did not work, very disappointing. Paid extra for Business Class seat and this was the most important reason. Flight attendant in charge eas Elogia Ruiz.
Pros: No Crew.
Cons: The flight was cancelled, never went.
Pros: All the staff was great.
Cons: I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?
Pros: Yes ..... but you have to pay in order to fly confirtable , they dont give you alternative!
Cons: Not to pay for ítems that are bebefits with Workdmember credit CARD Santander I paíd luggage and they dont return money baca even if you made the mistake
Pros: Easy check in, and kindly personnal
Cons: Maybe consider some upgrades when its possible
Pros: Easy access to entertainment via my phone
Cons: Better snacks
Cons: The flight was late
Pros: Seats were fairly comfortable. Almost all seats on planes are tightly crammed together.
Cons: More options of TV shows to watch.
Pros: Seats are fairly comfortable. Almost all planes have seats crammed too close together.
Cons: More choices of TV shows to watch.
Pros: The flight was canceled and Latam did nothing to help get me on a new flight.
Cons: Latam has zero customer service skills I went around and around in circles trying to get a new flight.
Pros: Very attentive and friendly personnel; efficient and timely boarding: surprisingly good meals
Cons: It was good
Cons: Venden asientos pero sus sistema de la aplicación es pésimo no me dejaba cargar el pago. Para el embarque de miami a lima no había buen orden
Cons: Have the seats when I boughted the ticket. Couldn’t check in , there is no option for residents, only visa Viver
Pros: all except the food
Cons: the food
Cons: seat, food, entertainment system and options
Cons: Terrible food
Cons: One bathroom was out of order, and movie system did not work
Pros: The crew was extremely helpful with my insulin dilemma given the limited resources they had at hand.
Cons: Food. And some entertainment on an international flight.
Cons: No retrasos
Cons: Too tight, no entertaintment
Pros: On time
Cons: Travel agency accessed through kayak (kiwi travel) didn’t allow for online check in ahead of time. It also didn’t allow for seat selection ahead of time, so I was stuck with middle seats both ways.
Pros: smooth flight, attendants were very polite
Cons: did not offer a bottle of water, sodas were restricted at a small cup
Pros: The Crew tried to work with what they have.
Cons: 1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child
Cons: It actually was all good
Pros: Excellent service and the food is awesome :-) It has one of the youngest fleets in the industry!!! the LATAM Dreamliner feels so smooth! You should really try that aircraft, it has a special pressurization that you won't feel the
Cons: Never made flight because of Latham delays
Cons: Lost my flight after connection with Turkish arrived late and lost my luggage, Latam has no office in Chicago so i had to call, didn't assist me on the phone with changing my flight, sent me to speak with American airlines that was operating the flight, asked for a supervisor on the phone but they declined. Second day at airport i found out they booked me on a three leg flight home at 8 AM althought i was on the phone with them at 1:30 AM and I was never informed about the flight they offered at 8 AM. I ended up paying again for a flight with United the same day.
Pros: Nice flight, enjoyed the food, excellent service.
Pros: The plane 787- 8 is new and realy comfortable
Cons: Too much bread at dinner The flight was delayed more than 15 minutes
Cons: They didnt check my bag from DCA to BOG, so I had to check out my bag in MIA and then run to check in the next flack. I couldnt. They gave me a seat in another flight from another company, so it was OK.
Pros: Landing was perfect!
Cons: Our flight was delayed 2 1/2 hours Making us be late for our connection. We made it to the flight but it was a real hassle.
Cons: That there was a friend of the staff seated in seat 7 aile and the steward from first class kept on asking her if she wanted something to drink he didn't ask anyone else She asked for something and they brought her what looked like a cell phone in a blue case She was treated way better than all the other passengers and I just thought why can't we all be treated the same way
Pros: Service was very good and professional
Cons: Flight was packed but thats expected
Cons: The space
Cons: I flew home on the LATAM600 Lima to LAX. My flight was suppose to leave noon on May 25. Unfortunately we were delayed until noon the following day, May 26. I understand these matters are out of attendant's control, but the changes were not communicated in English and everyone was extremely slow to get us situated. Our flight was officially canceled at 5:30 pm, and it took five more hours for the attendants to get us to a hotel. In the morning, the transportation was not communicated well that I missed the bus. During all this, they never tried to re-book anyone either. I would pass on flying LATAM in the future.
Pros: First of all, all of the information regarding the flight listed the carrier as Latam. However, the flight was actually an American flight. Based on the confusion I missed my outgoing flight. Thereafter I purchased a oneway ticket to Medellin on another airline only to learn that they cancelled my return flight. They wanted to charge me almost $600 to rebook! I ended purchasing a ticket with different carrier. Money paid to Latam was wasted.
Pros: airplane was new
Cons: i was not able to do online check in
Pros: customer service in Bogota
Cons: needs to download the app to watch movies if you do not have a I pad or smart phone????
Pros: Once I was aboard my flight in Lima LA 2514 the attendants were helpful.
Cons: When I arrived to Jorge Chavez the ticket counter was down. I waited for 20 minutes and Brunella eventually gave me a boarding pass. The pass was hand written and missing information but she assured me it would be fine. When I attempted to go through security they informed me this wasn't a boarding pass and was missing information. They said I would have to go back downstairs to the desk again. have a visible disability that affects the way I walk, and typically I do not require a wheelchair. I give myself enough time to get to my destination, but thanks to Brunella I was running incredibly late. I finally arrived though my flight was then rerouted to Orlando due to weather conditions at Miami and never arrived in Miami. The pilot of this flight LA2514 decided he was done and wouldn't fly there at all. The passengers were informed they would take buses to Miami.
Pros: I flew from Baltimore to Miami to Bogotá with zero issues. I am a musician and was traveling with my guitar, nobody hassled me and there was adequate space. The only issue was in Bogotá for my return flight. After struggling with the LATAM kiosk machine I was told by a LATAM ticket agent that flights from Bogotá to Miami are through American Airlines. Luckily a very nice American Airline agent accompanied me back to LATAM and convinced them my flight was with LATAM. Everything else was simple and easy!
Pros: flight hostess attention
Cons: Latam gives wrong information about connexions. The plane seats extremely uncomfortable. Attendant gave a tissue paper to client to clean her pulling table because it was dirty. They didn't apologized and asked traveler to clean the table instead. Miss connection with the flight from Miami to New York and no help from LATAM personnel at all. This is an airline that at one point it was the best and now is the worst. It is important to clarify with passenger about passing inmigration and aduana and the distance from international to national departures!!
Cons: One of my bags was damaged on the direct flight from Santiago to Miami. It looked like it had been dragged down the runway. I showed this to Latan representative Angel Pupulin in Miami who's first statement was, "Latan is not responsible." He was rude and initially refused to even fill out a damaged bag report. I explained that I would call my credit card company and put a non-authorization on $2500 worth of tickets. He continued to speak to me in Spanish although I told him, " No habla Espanol." He spoke English but was trying to jerk me around in every way possible. This is not going to be ignored! One employee screwed up all the positives of multiple flights with Latan. I will avoid flying Latan in the future and will not recommend Latan to others.
Pros: This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American.
Pros: The planes were new and immaculate, seats were comfortable, we were welcomed by the flight crew upon embarking, and there was a wonderful selection of entertainment.
Cons: The food selection was rather light, especially for those with celiac issues and or vegetarian.
Cons: worst service ever
Pros: The crew was very polite
Cons: The food didn´t had flavour, tasted like nothing
Pros: friendly flight attendants topped off wine glasses a few times in flight! meals were actually pretty tasty
Cons: seats are a bit tight on the 777 but what airline isn't these days
Pros: It was a fluid flight
Cons: That it wasn't late
Pros: Once we boarded everything was super fast!
Cons: Delayed without much intel as to why or when we were due to finally get in the air
Cons: Include the luggage into the price of the ticket, Brazilian airliners often charge luggage separately.
Pros: Very easy process of boarding, flight and leaving the plane.
Cons: Besides water and juice, with a small pack of crackers, nothing else is offered, unless you pay for sandwiches or other drinks.
Pros: Good flight! On time! Sit too tight!
Pros: i cant make early online checin. and almost missed the flight becuase of Air eropa and Gol comunicion problems
Cons: Que funcione Latam Enterteinment o tenga pantalla de entretenimiento
Cons: Non free entertainment
Pros: Everyone smiling Check in easy Though flight was crowded it was quick
Cons: Serviço de bordo
Cons: Their international flights are all supposed to be on the 737 Max, but since that aircraft is currently grounded, the international flight was on a 737 intended for use on shorter domestic flights.
Pros: Aircraft was comfortable
Cons: Checkin crew had very little knowledge of laws and almost avoided my nephew to board the plane even with proper documentation. Flight was delayed more than an hour. Poor communication to explain why
Cons: Internet wasnt working
Pros: Reliability of schedule
Cons: Had to wait in line to check in because I couldn't check in online, in the app, or at the self check in kiosk.
Pros: Flight on time
Pros: Pessoas super simpáticas e atenciosas. Assento com muito espaço para as pernas (eu estava na fileira com a porta de emergência).
Cons: Houve um atraso grande na saída. O tempo para a minha conexão no Rio ficou curto, então não consegui jantar no aeroporto.
Cons: El vuelo despegó una hora tarde, nos hicieron cambiar de avión.
Cons: Me dieron la última fila, los asientos no se reclinaban y al lado una mujer con niños que gritaron todo el viaje, los auxiliares de vuelo no hicieron nada.
Pros: Comandante muito cordial e simpático com informações muito detalhado, buscando dar apoio ao conforto e segurança do passageiro a todo momento. Comissários educados também.
Cons: Poderia servir refeições e vender bebidas. O voo não é tão curto assim.
Pros: On time
Pros: Toasted seeds snacks were great.
Cons: Land crew was a bit annoying asking to drop hang luggage. And the flight was a bit delayed.
Pros: The check in and punctuality of boarding, take off and arrival was excellent. The flight was enjoyable. I would travel again.
Cons: I didn’t like the snacks.
Pros: Their boarding is more orderly than many Brazilian airlines.
Cons: check in was difficult. Their app is terrible - check in was not allowed.. The website is worse - it couldn't link my locator number to my account. And the gate check in had an absurdly small number of kiosks and no one to help the confused passengers. Boarding was done on time and they kept the door open for 20 minutes after take off time with no announced reason for the delay.
Pros: Nice people once you get to an agent
Cons: Long lines of confused people trying to figure out which is the right one for them. Need more people giving orientation as people arrive to GRU airport.
Pros: The crew was polite and helpfull during the flight
Cons: The food was tasteless . They lost our bags and never reply when we ask for a compensation
Pros: Boarding was organized and punctual.
Cons: O tempo que demorou para sair do avião e pegar o ônibus para o local de resgate da bagagem
Cons: The company just sucks. I have gotten so many flights delayed with them that I am not even going to bother buying any more tickets with them
Pros: On time departure, very nice n clean interior, fast luggage delivery at CWB
Cons: Hardly talk n understand English
Pros: I had a plesent flight with good food and good service both ways, the flight timing and connection was very good and the pricing of the jurnay was good. I will defently use the company the next time when I am traveling the same route later. Best regards Jan Christian Nygaard,
Cons: I have no comments to add hear, because everything went fine.
Pros: Free snack and drink.
Cons: No wi-fi is available
Cons: All ok
Pros: nice, clean plane; nice check-in experience
Cons: Crammed bus to the airplane
Cons: Old plane. One hour of delay. No one explain the reason
Pros: Espaço entre assentos
Cons: Não tinha entretenimento
Cons: Flight extremely delayed, people accompaning crew boarded first and took space in the overhead, i tried to change seats no no one at the gate was willing to work
Pros: The crew. They are very careful.
Cons: They charge me by my baby stroller! They lost part of my bag. Never more I will travel by GOL.
Cons: Every step of the way from checking in to picking up the baggage was very frustrating... one of the worst flying experiences I have had.
Cons: Voo atrasado Sujeira no aviao (chiclete no chão)
Pros: Plane itself was fine, fairly spacious and comfortable.
Cons: Check in São Paulo was hectic and disorganized and my bag never made it on the flight after I checked it in- was not offered any vouchers or apology. I am left without any luggage in the jungle and will have to cancel my Amazon Jungle tour as I do not have my proper equipment needed.
Pros: Got me there on time
Cons: Charged for coffee. No in-flight entertainment, crew was not all that friendly
Pros: ok flight for a cheap airline
Pros: On time and the flight wasn't cancled like their partner airline.
Pros: Very clean, orderly boarding
Cons: Need more instructions on boarding in English
Pros: It was a short flight so there was no entertainment and I believe the snack was just a snack. But neither of those two things were necessary anyway, I was quite happy to just take the short trip without. I like GOL, it's a nice airline and the people all seem very happy to work.
Cons: Although not really necessary, it would have been nice if the inflight magazine could also have English because most of us first language English people don't speak a second language, unfortunately!
Airlines flying from Belo Horizonte have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Belo Horizonte
Masks required on board, masks provided on flights from Belo Horizonte
Social distancing seating
Middle seats unavailable to book on flights from Belo Horizonte
Testing for antibodies, testing for symptoms for flights from Belo Horizonte
Waiving of change fees. Search flexible flights from Belo Horizonte
Belo Horizonte (CNF)Brazil