Flight was nearly an hour late. Drink selection on board was excellent! I was very pleased to see White Claw Gard Seltzer on the menu.
Weather :0( 2-hour delay on the tarmac
Pros: "The crew was courteous"
Cons: "Less people on the plan.e. Too full in time of a Covid Virus"
Pros: "Landed and waited 25 min for a gate at a completely empty airport ... United sucks plus the small plane for 2.5 hours sucked"
Cons: "Land then park at a gate not sit for 25 min"
Cons: "Kept getting delayed"
Pros: "Gate agent recognized that we barely made the connection from an Auckland flight, so she moved us to more-comfortable seats. Flight left on time and arrived early."
Cons: "Luggage did not make the transfer, but it was a tight connection."
Cons: "More layover time. We bare made our connection to Milan because of need to clear passport line."
Pros: "We arrives early."
Cons: "Very long walk to next gate. No golf carts wanted to bring US. Wife is pregnant"
Pros: "A lot more leg room. Seats more comfortable."
Pros: "I could watch movies on my phone via the app"
Cons: "No where to charge my phone"
Pros: "The pilot and flight crew were outstanding.... I’ve never had a smoother flight ... I told them as I was existing the plane"
Cons: "getting to DC 7 min late, we miss the flight to Muchen....literally watching the plane leaving. -waiting in line for United (since 2 flights were operated with them) they tell us we have to go to Lufthansa to solve the issue. -going to another terminal, to Lufthansa client service desk, they tell us is United who has to check us into a new flight. -on the phone with United, they give us as solution a 22h waiting period, with no hotel payment. -as one of us was still on the phone, the other is trying to find a solution with Lufthansa. Eventually they say that United was to transfer our tickets to them, so they can put us into the next flight to Munchen. -5 h later they finally manage to book us together, into a Munchen flight. -getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania."
Cons: "Don’t use United out of Charlotte"
Cons: "United just gives you the sense that no one cares."
Pros: "On my flight home from Columbus, there was one guy running the whole ship! He. Was. Everything!!! So Attentive but not overly so. And he read my mind and gave me what I needed before I even realized I did. Thank you to him for one of my best flights!"
Cons: "There really wasn't an entertainment option. A lot of airlines these days have much better service that's simple yet good. Also, just a small pack of pretzels? Fail. You have to keep up with the Deltas and Jetblues of the world!"
Cons: "Having to pay $25 for my small bag to check through on a ticket exceeding $400"
Pros: "Crew was friendly"
Cons: "Boarding group approach caused confusion due to lack of line indicators (too short); in-flight WiFi kept dropping every 60 seconds, making movie watching impossible"
Cons: "I had booked seat 16C and checked in with that seat. It wasn’t until I was boarding, when I was informed my seat assignment had changed. I asked for my original seat back but was told by the gate agent that it was taken, for unknown reasons. It turned out, 16C remained empty for the entire flight. Flight crew said they did not know why the seat assignment change. I suspect it was done so that the passenger in seat 16D would have the row to herself. I would be very hesitant to fly United again after this treatment."
Pros: "Once again, United was exceptional in providing the utmost care and service for its passengers."
Cons: "No complaints."
Pros: "That it was over"
Cons: "Dallas to Newark worst flight I ever had crew was rude they did not control the guest well they pretty much let them do whatever they wanted not safe."
Pros: "They dimmed the cabin lights so we could view a beautiful lightning storm. Polite and helpful crew kept us informed and comfortable."
Pros: "Getting off the hot tin can!"
Cons: "Plane was delayed because the AC was not working right. It never really cooled down much during the flight. They need to get their act together"
Cons: "Waited too long to board and didn't board till hours later. The flight attendant lady was a bit rude, she didn't ask me if I had trash and skipped me, when she came back I asked if she could please throw away the trash and she said not now and walked away. Never came back for the trash..."
Cons: "No call cancellation and 8 hour setting in OKC airport tell the next flight out to Houston and Tampa final destination!!!!"
Pros: "They gave me something to drink..."
Cons: "Didn't give us peanuts or any snack items and everything else had to be paid for which I think the pricing on those items were expensive that is abusive unacceptable and me as a military personnel I think there should be some kind of consideration in all those matters including paying for luggage $25..."
Pros: "Flight was timely and crew was very nice - good flight!"
Cons: "These "free" snacks are S-T-A-L-E."
Cons: "The bathroom was filthy and had no hand paper nor toilet paper. It was clear no one had cleaned the bathroom during the flight."
Pros: "All went seamlessly. Except for WiFi not working. Thank goodness for books!"
Cons: "No WiFi"
Pros: "Food was ok - but served way too hot. Crew was pleasant and the entertainment was a decent selection."
Cons: "When we arrived, we were told we weren't actually taking Austrian airlines and should have been on united - which was at a different terminal. Then checking in was a disaster - neither the Austrian app or united app would allow me to checkin. Then the seats we had selected initially weren't given to us at checkin so we had to upgrade our seats to sit together. And then, in our more expensive seats - we froze. We were underneath the AC and the crew said they had no extra blankets."
Pros: "Crew was entertaining enough, very friendly, never flying economy again. Economy plus or first class for sure next time"
Cons: "Economy seats were a bit cramped for someone of my height. Definitely liked the economy plus a lot better."
Pros: "Complimentary snack and beverage."
Cons: "The boarding lines were confusing and crowded. Most call up groups when it's their time. The lines were laid out well but no space to line up so it was a jumbled mess after about four people."
Cons: "AFTER boarding, you endeavored to remove 41 passengers. Only interaction was through an overwhelmed flight attendant, who barely spoke english. Was an experience that eroded confidence in safety, something one would imagine from a third world airline. Unacceptable. No direction. Only instruction was to call United."
Cons: "Entertainment did not work."
Pros: "Everything was fine"
Cons: "The plane was an hour late departing due to weather. The wifi didn't work so the DirecTV was free. Not a full flight. Gate area was packed."
Pros: "Everything went well with United at LAX. Baggage check-in and boarding were very easy. Interesting and fun entertainment options made the flight go extremely fast. Crew was very polite and accommodating."
Cons: "Leg room seems to be getting smaller and smaller in economy class; could barely move in my window seat."
Cons: "The sits where very uncomfortable. And the snack is awful."
Pros: "Flight was 30 minutes early"
Cons: "Fully booked plane"
Pros: "I think is too much money that I have to pay for the second baggage"
Cons: "I think is too much money that we have to pay for the second baggage"
Pros: "Kelly is an exemplary employee at the United counter at Logan. She showed compassion and caring after the passing of my brother and changing my ticket . Kudos to her!"
Pros: "Was a generally smooth flight."
Cons: "No plug outlets in my row, no availability of entertainment via their app."
Pros: "Pilot helped with luggage. I was using a cane and c sm very v short"
Cons: "Im ok with everything. Thank u."
Cons: "Lack of room in seats and no legroom."
Pros: "Crew was helpful and seats were spacious and comfortable"
Cons: "Flight was oversold and late"
Pros: "The flight attendant was super."
Cons: "Nothing really. I would like it if pilots would be more interactive. Tell passengers landmarks and cities/states they pass over. Seems no one does that."
Pros: "The aircraft size. The fact that the plane left and arrived on schedule."
Cons: "The overhead compartments were very small and didn't fit a regular size carry-on suitcase.."