75 min flight. No food, no entertainment but flight was good. Got us to where we wanted to go.
I am tall and could not fit my legs forward as the seats were too close together
Pros: "all fine, on time and staff pleasant"
Cons: "minimal food but that seems to be the norm these days"
Pros: "On time and clean throughout, staff all pleasant."
Cons: "Food a bit minimal but the flights are all quite short so not a problem"
Pros: "Nothing. Very disappointed in the customer service and willingness to understand that we already paid for baggage, yet forced us to pay again."
Cons: "We purchased tickets with baggage. Was forced to pay for baggage again at the airport. The people were rude, unwilling to work with us and almost made us miss our flight. We travel all the time and this was hands down one of the WORST experiences I have ever had"
Pros: "it was great to send the baggage directly from Brussels midi to Seoul. I didn't need to check those in at Paris again. I appreciate their improvement indeed."
Pros: "Punctual, comfortable and good service"
Cons: "Slightly long queue in security. No food provided onboard only coffee/tea"
Pros: "i had room, the flight was on time, and the crew friendly."
Cons: "Got what I expected."
Cons: "All was good. They should keep up the good service"
Pros: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Cons: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Pros: "Although economy, it was pleasant and okay"
Cons: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Pros: "Seat was very comfortable and lots of leg room. Food was good."
Pros: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Cons: "It would be wonderful to have all seats the same as first class for a long distance flight."
Pros: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Cons: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Cons: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."
Pros: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Cons: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."
Cons: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Pros: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"
Pros: "Movie selection was good."
Cons: "I could not reserve seats via Kayak, through whom the flight was booked. I paid extra for seat reservations, about $30 for a plain economy seats, to Austrian Airlines."
They didn't board the luggage and cph has poor service. During working hours they refuse calls, outside working hours you can't contact them. Lufthansa doesn't help or support
Pros: "comfortable seats, quick flight"
Cons: "in-seat entertainment and a full salami sandwich instead of half for snack"
Cons: "On-time departure and arrival, clean and well-maintained aircraft, good crew, decent meals (2), very tight seating in Economy without much comfort."
Pros: "Crew was good. Nice meals. Good entertainment..."
Cons: "Budget seats are a little close when the person in front of you leans back, but not the end of the world."
Cons: "Multiple technical issues on each leg of the flight for both airlines. Took 1.5 hours to deboard the aircraft on final leg of journey"
Pros: "Not much went well, sorry"
Cons: "Because of bad logistics, the flight from CDG to FRA was delayed and therefore i missed my connection to AUS. Lufthansa personnel could have helped me make the second flight but didn't bother. I was rebooked on another flight through IAH which defeats the purpose of choosing a direct flight."
Pros: "Flight attendants were good."
Cons: "Didn’t have another sandwich on this flight because the first one on previous flight was very dry and were the same options."
Cons: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."
Cons: "The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism."
Pros: "It was a short, smooth flight"
Cons: "I had paid extra to pick seats and they were moved without informing me prior to the flight."
Cons: "Seats and spaces seemed a tad smaller and less comfortable than other airlines"
Pros: "The movie section and food were very good"
Cons: "The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it."
Cons: "SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled."
Pros: "For a middle seat, it wasn’t bad"
Cons: "The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable. Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me."
Pros: "service was great flight was on time luggage came on time"
Pros: "Nothing."
Cons: "Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today."
Pros: "The staff were ok"
Cons: "It’s the first time i try these low cost airlines, which sometimes they are not that cheap compared to others, no entertainment whatsoever, i wasn’t allowed for any check in luggage and the prices for ever peace was literally expensive ticket price was not that competitive"
Pros: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Cons: "Legroom."
Pros: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."
Pros: "We were eventually rebooked in the class we paid for."
Cons: "Our flight was cancelled with no notice. We were rebooked in economy class when we paid over $5,000 for business class tickets, and told we would "probably" receive a refund for the difference. after much prodding, asking and begging, we were finally rebooked in a flight on Lufthansa the same night. That airline was upset, though, because SAS did not call them or notify them that we had been switched to their airline."
Pros: "WOW went out of business before our flight, and Kiwi handled our transfer very poorly, promising things they never delivered. Agents in Prague were infinitely more helpful and straight forward."
Pros: "Will never fly Norwegian again. They are price gaugers"
Cons: "A little more flexibility with luggage - I was 1.5 kilos overabv they forced me to pay $100 for a whole new checked luggage."
Pros: "Economical premium class with some nice benefits (airport lounge access, larger seats, etc."
Cons: "Disorganized check in and boarding process. Two gate changes occurred which meant lots of people trudging around the airport."
Pros: "boarding was easy as the airplane had three rows of three seats and the attendant showed us were to go."
Cons: "Entertainment. I was not aware that i would have to purchase headphones to enjoy the in flight entertainment. i ordered a meal months before when i booked my ticket. During the flight, i didnt receive my meal nor was made aware how to receive it once on the plane."
Pros: "I am a over weigth and is ok for slim people"
Cons: "Few space for wide"
Cons: "Kiwi.com doesn't work with Norwegian seat assignment issue could not f"
Pros: "Fast"
Cons: "Nothing in particular. I've had long delays with Norwegian but not this time."
Pros: "Movies were free and food. Food was fine."
Cons: "The flight was delayed, but no information came from Norwegian. They changed the gate 3 times with a marching of hundreds of people including the flight attendants. Still no information. Three hours after the flight was to take off, we heard that we would be "next", whatever that means. Finally, a plane came to the original gate and we boarded. Then we were told that there was a technical problem with the aircraft. We waited 45 minutes on the plane at the gate. Then we were told to exit the aircraft so that they could "change a flat tire on the aircraft." I kid you not, a flat tire. So as we were exiting, they told us to STAY on the aircraft as they fix the flat tire. We waited another TWO HOURS (three hours in total on the aircraft, seven hours in total late). We arrived nearly EIGHT HOURS LATE in Copenhagen. I understand that things go wrong, but the LACK OF COMMUNICATION by Norwegian Airlines to the hundreds of confused customers is UNACCEPTABLE."
Pros: "Norwegian offers great prices and is pretty transparent regarding their extra fees"
Cons: "I didn't like the check in process from CPH to LAS. It could have been better organized"
Pros: "TVs for each person, good reclining seats, comfortable, nice crew"
Cons: "Ran out of some food options"