Daily cleaning, installation of cabin HEPA filters on flights from Billund to Illinois
|March||Best time to beat the crowds with an average 4% drop in price.|
|July||Most popular time to fly with an average 17% increase in price.|
Average price round-trip
|$494||(avg. price over the last 2 weeks)|
Good deal round-trip
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland and Brazil in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 977 active cases of COVID-19 diagnosed in US and 0 deaths as of Jan 17 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Illinois.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Illinois is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Illinois with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Illinois up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "They are professional all the way. They take great care of their passengers. The food was very good. They made sure we had as a comfortable trip as one can"
Pros: "Organized overall"
Cons: "Cabin way too cold"
Cons: "Delay in boarding by 90 minutes; I think it was a power failure in the boarding gate...computers didn't work. No air conditioning either. Ugh"
Cons: "I missed my flight from ABV to Istanbul. The customer representatives at the airport office couldn’t help me find or place me on another flight. They wanted me to purchase a new ticket and pay full price instead of the difference. The flight ime on my itinerary was 12:15a on Sunday (instead of 00:15) which confused me. My flt coming to ABV, airline left my baggage in turkey too and had no representative at airport to inform us what happened. Seems airline treats flights to Nigeria this way"
Pros: "A Lousy airline. Also for Americans: They don't issue visas to allow the passenger who lost their flight to go to a hotel. They stated that there was a diplomatic problem between Turkey and the US so they don't issues visas anymore to Americans. STAY AWAY FROM TURKISH AIRLINES!"
Cons: "Delayed flight. Lost baggage. Although promised to be delivered on the next day, it didn't happen. Still waiting for resolution of this issue."
Pros: "Food customer service touchcreen tablet in each seat. Tablet has access to free movies, shows"
Cons: "for those flying to Saudi Arabia for pilgrimage or umrah, the crew is not knowledgeable on it."
Cons: "Previous flight cancelled due to weather conditions, and despite calling and having a lot of flexibility with time, we were unable to reschedule without massive charges. Our refund was quite low, and we will rebook on another airline. This, despite being a TK gold card member."
Pros: "Nothing, will never use this airline again."
Cons: "Worst customer service. Very uncaring and rude. Worst airline I have seen and I have traveled with many. Had doubts about using Turkish and a little less expensive ticket turned out to be the most expensive in many ways. Went to the gate 17 minutes early and the agents and the plane was there but was refused entry and was lied and told to go to gate 215 and missed the flight even though there were empty seats on the plane. Asked for help at the other gate but was given the run around and ignored by everyone and told to go to gate 214. After I went to gate 214 was told to go to customer service lower level. Turkish airline supervisor Mustafa Bogaz at Istanbul customer service held a grudge because I was upset and yelled at one of the supervisors and he told Mustafa and everyone not to help me and wanted to get back at me and said penalty in front of me to the customer service member I was speaking with. Mustafa lied and would not put me on a connecting flight and said I had to pay penalty and wait 24 hours. Told me to go to customer service outside the airport and would not call them after I told him I was ready to pay for a connecting flight and could not wait 24 hours and needed to go to work. Even though an American citizen was told needed a visa after waiting 1 hour in line and had to pay to exit the airport. The machine didn't work and the credit card was refused. Got stuck at the airport for 24 hours and missed work and a family event. Turkey is a hell hole and nothing works. Will never visit again. Mustafa 6 hours later was still holding a grudge and told another customer service member in Turkish in front of me to lie to me and say there was no emergency aisle seat available for the flight the next day. Got an emergency aisle seat the next morning when Mustafa wasn't there. Everyone in the customer service team including other supervisors took Mustafa's side and would not help me and lied. Everyone had no compassion and held a grudge."
Pros: "Everything was the best! The food, the movies etc on board to choose from, the staff, everything was great. Turkish airlines is the best airline I've ever been on—US companies need to take note! Even on a 2:10 flight we got a full meal and many drinks."
Cons: "Nothing! Everything was perfect!"
Cons: "Boarding and airplane age."
Cons: "boarding was chaos seats were tiny and food was abysmal"
Pros: "Crew was great, movie selections were good."
Cons: "No warning or info when we hit a lot of turbulence."
Pros: "The entertainment and toiletry handout with slippers was the only enjoyable event"
Cons: "It took 57 mins of checking my passport and boarding card at 3 stations while standing in line prior to. Boarding. We underwent screening upon entering the airport and at customs. This subjection to standing in the heat in 3 lines of additional checking was lunacy. The plane was nasty , no tissue or paper towel was available in the bathrooms. The one toilet was out of order prior to taking off 1 hour later than our scheduled departure time"
Cons: "I didn't received my luggage same day Ithat was not find it and I had to wait 4 days to get it"
Cons: "Crew seemed harried, and even ignored me at times."
Cons: "Sat 44A. The entire row behind me had 1 adult & 2 children. 2 Hours into the flight, there were 4 children, no adults and the seats were used as a playpen. 7 hours of kicking, punching the screen, opening the window shutter during "sleeping time" as instructed by the crew. Wine was poured on my back, water splashed on the person next to me, children were climbing over my head... etc. No parents or flight attendants could help the situation. Boarding was a mess. 10-15 passengers surrounding me sat anywhere they wanted creating a delay to push back because everyone just sat with their family and disregarded the chaos it created for those individual travelers wanting to sit in "THEIR PROPER SEAT". This was the worst / never ending flying experience I've ever had. I will never fly Turkish Airlines again."
Pros: "The flights attending."
Cons: "The waiting time for next flight."
Pros: "I love Turkish Airlines overall. Their bigger international airplanes have more leg room for a coach for longer flights. Crew were courteous and professional."
Pros: "The entertainment selections and technology were great."
Cons: "There were no announcements made during boarding and it was a little chaotic."
Pros: "Best long distance airline I have flown to date."
Pros: "Cabin crew was quite attentive."
Cons: "Boarding at Istanbul airport took a very long time and was not organized. Meal preference was not recorded properly, so there was a scramble to find me a vegetarian meal. Flight was pretty delayed."
Cons: "3 hour delay. No announcements. Had to use my passport just to use the restroom. Food was terrible."
Pros: "The food was good, the flight attendants were mostly friendly and normal."
Cons: "While the flight attendants and crew inside the airplane were all friendly and nice , I can't say that for the employees inside the airport!!! They are the WORST employees I've ever seen! Multiple times, when I was trying to ask for help, they barely made eye contact or rudely ignored me! I was shocked! Never have I ever seen airport employees act so rude! One girl even was half asleep when I went up to her to ask for directions. She just pointed to the direction and didn't even look at me or say anything ! Never again will I fly with Turkish airlines."
Pros: "Clean, efficient."
Cons: "Inexplicably, food choices ran out and the crew were basically like tough luck...no explanation, aporigins or anything. My fiance who didn't eat meat was left eating bread and crackers."
Pros: "The quality of service, food and beverage variety, entertainment selection, and overall aircraft condition were superb. From the fresh flowers in the toilet rooms to the selection of top shelf alcohol, it was all first class, and all of this in economy. People who have not flown them will be amazed."
Cons: "The only thing I was disappointed in was the fact that the aircraft was a Boeing 777 which is new, but less roomy than the Airbus A330."
Pros: "Great service, awesome crew, delicious food, wonderful entertainment. They know how to take care of the people!!! My favorite aorline so far !!"
Pros: "Loved the food!"
Cons: "Although I had a book and good seat-mate, the movie screens stopped working after a few minutes for about 80% of us on the flight. That made for a very long 11 hr flight. There was no apology made to those of us with broken screens. and for boarding, the Airport screens when from no gate to "GO TO GATE" and we all rushed there, some of us 2 hrs early. They put us through security where we were stuck with no available restrooms for nearly 2 hrs before our flight. There was no reason for the rush, and there really should have been bathrooms for us."
Pros: "The extra security measure at IST gave us peace of mind given the travel warning the US had used involving Turkey. Second, the quality and quantity of food was fantastic and more than we've ever experienced in any airline."
Cons: "There was a large group of young people who were disruptive the entire flight from Istanbul to Chicago. It did not appear that their adult chaperones were doing anything to control them, nor did we see the flight crew intervene."
Pros: "New planes, very modern fit-out, industry leading entertainment system. Excellent flight all round."
Pros: "The movie selection was great. Flight times were right on track. No unnecessary delays. Food was good too."
Cons: "The incredibly long layover. 9+ hours. We were all cramped in this incredibly small space like sardines. Please don't decrease seat space more! Very uncomfortable seats. I could not get my seat to recline at all. Service was very slow. Especially clean-up of food trays."
Pros: "Very friendly crew"
Cons: "Boarding was delayed for over an hour and we had to stand in line in closed off secure room (without restroom) due to security issues. They should have had everyone sit down to wait rather than stand in the ABCD group lines."
Pros: "Everything was really great!"
Pros: "Great staff Best airline food"
Cons: "Nothing to not like"
Cons: "The food caused food poisining"
Pros: "It was a good flight, what one would expect from an airline. The crew came by the right amount with drinks, etc."
Cons: "I thought the boarding was a little irritating. They had a random extra security check at the gate, and the process made me laugh a little bit. I didn't see any value that this extra security was adding, and I'm all about extra security... just not this experience. On the other hand, the extra security was also very frustrating to me because my previous Turkish Airline flight had arrived late and boarding had already started before I even got off the first plane. I just wanted to get through the gate and be done considering the big rush the delayed flight caused. Also, part of the last meal served was salmon. There were no alternatives to non-seafood eaters, but they did have enough other food on the plate, which made the situation bearable."
Pros: "Crew was very friendly and helpful."
Cons: "Seat room was small for me and hard to get comfortable. More leg room needed. Also Overhead compartments filled too fast and no room for my carry on."
Pros: "Comfort economy is a great option if you're lucky to get. Service, food, drinks and attention by the crew was great. Lot's of entertainment options."
Cons: "For some reason in Istanbul they don't give a plane a bridged gate, but take people by buses a lot. Interior was a bit outdated, and the USB sockets broken. 2 Hour delay wasn't great..."
Cons: "Actually we were denied at Istanbul to get on this flight because they said they have closed the gate,even if they knew we were coming with the transfer from budapest.after that they made us pay almost 900$ for a reboking fee in order to get us on the next flight,huge amount for a reboking fee which I am trying to get back at least half of my money,terrible experience,in Istanbul at the airport nobody wanted to help us,they don't speak english,I ended to pay almost 2500$ for me and my husband for the tickets"
Pros: "There was nothing enjoyable about this flight. I am re-thinking if I ever want to take another Turkish Airlines flight again. I gave them rave reviews on the flight from Chicago to Istanbul, could this possibly be the same airline?"
Cons: "Boarding process was chaotic and crowded. They should not be pushing a full plane load (777) through a tiny boarding area. By the time I got on the plane, all the overheads were full or overflowing. People were not being told to put one carry-on under the seat in front of them. The seats were the closest together I have experienced in a long time, probably since I flew Ryan Air. The spacing was totally inadequate for a flight that took 10.5 hours of flight time. We got stuck in a section with young children, and the inattention/poor behavior of the parents was ignored by the flight crew. Honestly, this was the WORST flight I have ever been on in my life and I have flown hundreds of thousands of miles over the past 40 years."
Pros: "great service, on time, good food and entertainment. Long haul flights are never fun but this was comfortable and pleasant"
Pros: "The plane, food and beverage service but especially the service from the flight crew far exceeded any expectations we had. We noticed the crew dealing with several difficult passengers around us and they maintained their calm demeanor and professionalism throughout the flight. I am also in the service industry and know what type of patience this takes. Your flight crew were exemplary through and through, bravo!"
Cons: "Our initial checkin was handled by a trainee in Chicago whom we told specifically that we were going to stay in Istanbul for one night on our way to Barcelona. She assumed that our final destination was Barcelona. But after verifying the tags on our luggage, I immediately told her that no, we were to spend one night in Istanbul as we had a performance (we're both musicians). Needless to say our luggage was not on the belt in Istanbul and after more than one hour we chased it down before it made it on the plane to BCN. Our tuxedos for our performance were in the suitcases and we were late for our performance in Istanbul. I will file a formal complaint with your company and I did save the luggage tags as proof. Unfortunately, this put us in a very stressful position, specifically after we had told your check in agent. The overall service was wonderful, however this check in agent truly needs a little more time and supervision before being allowed to check in passengers independently."
Pros: "I love everything"
Cons: "Same as the above feedback. Why couldn't Turkish notify us when our tickets were cancelled? Why does a persons entire itinerary is cancelled even if there are medical reasons for no show. Horrible experience."
Pros: "Flew from Athens to Chicago with a change of planes in Istanbul. Security was excellent. Flight crew very attentive."
Cons: "Luggage did not make the change of planes. Will receive the luggage in 3 - 4 days."
Cons: "Leg room"
Pros: "Again, food and service were good. Entertainment options were sufficient."
Cons: "Once again issue with legroom, however, since this was a long flight, I had to find a row with an empty middle seat to be able to get through this flight."
Cons: "Original flight changed- had me arriving after second flight took off. Delta didn’t fix it. Spent 5 hours changing it. Rebooked flight was delayed- they rebooked to the next day at the last minute then, got me out same night but 3 Hours from my original airport."
Cons: "Delta Comfort isn’t so comfortable. Seats are too skinny."
Pros: "Awesome crew!"
Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"
Pros: "crew was amazing"
Cons: "there was water leaking from window during landing and the food was not hot and was just bland and uncooked"
Pros: "The food. And services."
Cons: "Upgrade for customers like me. For next fly to first class."
Pros: "Boarded on time."
Cons: "After boarding the door was closed and the jet way was moved back. 5 minutes later they said they were going to bring the jet way back and open door to let more people on board. They broke 2 FAA regulations by doing this and we were delayed an hour because Deltas computer would not allow this."
Cons: "Not getting turned around after flying in the air for an hour, having to get on another plane, and then landing at 4am."
Pros: "Everything went smoothly. Even though we were delayed for 10 mins We still managed to make it to NYC on time. The crew was friendly. The entertainment was exceptional. Really I have no complaints. I am so happy that they were able to accommodate a seat change at no charge as well."
Pros: "see above"
Cons: "Waited in the runway and then taxied forever"
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Cons: "My bag was roughed up a bit. Protective belt was torn off & signs of light damage."
Cons: "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."
Pros: "Love the built in tv’s with free entertainment."
Cons: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Pros: "Flight attendants were wonderful, seats were super comfortable"
Cons: "Lateeeeeeee so so so so lateeeee"
Pros: "Seems like people that work for Delta are too old and too comfortable. Don’t want to work nor do they appreciate customers. Gate agent in SLC complained she was the only one there and could not help. Tried to send me tohelp desk which would have made me miss my flight. Flight attendant couldn’t move my back pack in bin did not tell me she had a bad shoulder. She should not be working then if she can’t lift a small backpack. Omg"
Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Cons: "The customer service and the strict nonsense rules"
Pros: "Delta could not help FAA regulations, so it was not their fault our initial flight was delayed an hour and 50 minutes. The gate agents in Missoula were fantastic in trying to help us figure out connection options to Baltimore."
Cons: "There is no place to specifically order vegetarian options in booking. Luckily virgin carries extra"
Cons: "Flight delayed 2 hrs"
Pros: "Quick boarding. Nice crew. No food or entertainment so I couldn't rate those. N/A should be a choice"
Pros: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Cons: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Pros: "The welcoming and kindness of flight attendants and staff"
Cons: "That headsets are not free and the leg space seemed tighter than usual"
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Pros: "Nothing worst flight I've ever had."
Cons: "Everything Delta was so poor quality!!! The flight attendants were not helpful."
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Pros: "They held the plane for me. Due to customs and TSA, I had to run across the airport, and then a bus to the correct terminal to catch the plane. I arrived at the gate a couple of minutes after it was closed. THANKFULLY the gate agent came back (he was on the plane) and issued my seat ticket (it had been upgraded) and led me to the plane. So, didn't miss my flight, AND had a seat upgrade."
Cons: "Nothing. Despite the slight delay to allow me on board, and the loooong line on the runway, we still made it to our destination ahead of schedule."
Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."
Pros: "Crew smiling at the end of the flight."
Cons: "Cheap coffee (although it says Starbucks, I have tried better)."
Pros: "the plane crew were nice"
Cons: "ok wont fly delta if i can avoid it"
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pros: "The bathrooms were incredible dirty. I take longhaul flys very often and Delta definitely has the dirtiest I've seen! Bathrooms were very dirt on both flys (from and back to Rio)."
Pros: "This time the tea was nice and hot!"
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Pros: "Delta met and exceeded all of my expectations on this Atlanta to Baltimore flight."
Cons: "Wonderful service, on time departure and arrival."
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
Pros: "We were stuck for an hour and a half on the tarmac"
Cons: "We were stuck for an hour and a half on the tarmac"
Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Pros: "On time arrival"
Cons: "Crew spent 90% of time on half dozen rows of comfort and virtually ignored the rest Entertainment screen - touch screen was partially non responsive, way to small, and lack choices. Should have option to buy movies, etc. Not just delta, but I don't know why boarding is not done from the back of the plane instead of zone - at least for coach. I think it would be faster."
Pros: "Excellent crew. Better drinks in comfort plus BUT NO SCOTCH!! Bummer."
Cons: "Seats are NOT comfortable even in special comfort plus ( too thin)."
Cons: "All was good."
Cons: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Pros: "The airport in Belize is much more managemable than most in the US."
Cons: "Slightly crowded waiting area"
Pros: "Friendly, friendly, friendly."
Pros: "The plane was new and comfortable, the flight attendants were friendly and wonderful and the meal was pretty good but the abundance of snacks and drinks made a 9-hour flight very tolerable. I'd definitely fly Delta to Italy again."
Cons: "Have the plane on time"
Pros: "Good flight attendants"
Cons: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Cons: "Late boarding and terrible boarding process with no proper announcements or procedures. Everyone just piling up at gate like cattle. Couldn't bother seating us together even though we booked under same ticket. Super cramped seats. Broken entertainment system on 787. Not very friendly crew."
Cons: "No wifi"
Pros: "Friendly crew and boarding and flight were uneventful"
Cons: "The entertainment for an international flight is far outdated. The movie selection is severely lacking"
Cons: "The flight was late 1.5 hours missed connecting flight, spent all night at airport waiting for next plane,"
Pros: "I am an oriental origin and the food that was served was not appealing. But, it was ok."
Cons: "It did not have vegetable, almost none."
Pros: "Most of the crew was very pleasant and helpful. Food was decent, but much better on the return trip out of Poland. Thank YOU."
Cons: "The toilet lids need to be fixed so that they don't keep hitting you in the back. They do not stay up. Other passengers were talking about the same thing."
Pros: "I liked the new modern Dreamliner, the in-flight food, the entertainment, and the comfort."
Cons: "I was I could have stayed on vacation longer."
Pros: "The crew was nice and courteous. Many amenities to pass the time. Getting off the plane was quick and painless. Food was reasonable."
Cons: "The flight was delayed an hour, which is fine, but no information was given to why and we started boarding at the updated takeoff time. The process of getting zones lined up and on the plane was a mess. They didn't communicate clearly about zones so every passenger got up and in line, lines weren't directed well, and people kept getting chastized for not knowing what was going on. Once we boarded the plane, we sat for an hour with no reasoning why we waited. When you already have a 9 hour flight, less time stuck in your seat is best. It was hard to understand the pilot when he spoke in English to know why we had delays and any updates while on the plane."
Pros: "Plenty of leg space in economy."
Cons: "Flight was delayed half an hour"
Pros: "New aircraft was nice, clean, up to date"
Cons: "Initially the entertainment system was not working. The crew was notified that screens are not working, so they rebooted it once. After some time, my and my daughters screens were still not working. We used call button to get crews attention. However, no one was paying attention to the lights. At some point there were 8 blue lights on throughout our cabin calling for assistance. I got attention by waving my hand and asking for help. I told 3 different times re my screen. They stated that they just rebooted the system and it will be working soon. My next seat neighbors were hour into their movies. No one did come back and check if I'm Ok if problem got resolved. Then they were even ignoring us and not offering drinks at this point. I felt like I got punished for asking for help. That's when I asked for crew person in charge. She was kind and offered to move to economy plus. We did move for majority of the flight. Enjoyed entertainment. However, when there was 1.5 h left of our trip, they woke us up and asked to move back to our seats since the meal plans are upgraded in this section. I was shocked, somewhat embarrassed to move back. I felt like a person that likes to cause trouble/ complainer being punished. Since we purchased full price ticket like everyone, we should be able to enjoy it like everyone. Airline should compensate clients, if there's issue with airplane. Flight to LT was good, however going home was extremely unnecessarily stressful. I'll try my best NOT to fly LOT in the future."
Pros: "Staff were pleasant and attentive. Water was offered several additional times through the 9-hour flight, as well as the usual beverage cart. Good selection of movies"
Cons: "Very, very cramped seating. Extraordinary measures needed to even try to maneuver arms to try to eat. Food provided sustenance but no pleasure. Seriously, you should just serve pierogies and everyone would be happy. Desserts were actually quite tasty."
Cons: "We were late boarding, and then once we were boarded we waited for an hour for a late connecting flight."
Pros: "Very timely and organized."
Cons: "We did have to sit on the tarmac for about 1/2 hour upon arrival in Chicago."
Cons: "Departure was delayed. Got held on ground at Chicago. Baggage was very late to arrive"
Pros: "The food was very good . The fly attendants were very nice and professional."
Pros: "Boarding was very fast."
Cons: "Boarding started at least half an hour late."
Pros: "The plane was nice and new. I loved the dimmed windows! I was told by my family about not adequate legroom but it was not bad, even with the middle and window seat (economy). Leg rest attachment was helpful."
Cons: "Only issue, when the row in front of me reclined their seats (nice and comfortable angle), I had to recline mine as well in order to sit comfortably and watch the movies. I also had to ask them to fold it back if I wanted to step away, otherwise there was no way to get out from the middle and window seat. The plane was also delayed at the origin, but unfortunately that is very usual for this airline, not sure why."
Pros: "The aircraft in general was newer and all the screens were working and clear."
Cons: "The lowest volume was almost too loud for comfort on the entertainment system for headphones. The seat has no cushion left."
Cons: "I fly 35 years at least 2 times a year to different companies. For the first time in the life of the company flew Lot (and the last) and was unpleasantly surprised: 1. The stewardesses did not hide their antipathy towards the native speakers of English and Russian (they were scornful and rude), although they were friendly and attentive to the passengers speaking Polish, 2. The food is tasteless and small (I have ordinary needs)."
Pros: "My screen froze and crew reset it. Very friendly and professional crew. Best airline food ever!"
Pros: "I traveled on this airline few years ago, and there was always room for improvement. This trip was a very pleasant surprise. Departures and arrivals were on time, excellent service, good entertainment aboard, and what a great, comfortable airplane (Dreamliner B 787)."
Pros: "nice flight... people were friendly and kind."
Cons: "No Comments"
Pros: "Also like this crew. Great job of hiring good people."
Cons: "This team has it together."
Pros: "Wondefull flight crew."
Pros: "All process went smooth. Had to change ticket- good experience. Using Lot often and will be in the future."
Pros: "The flight crew was really attentive and helpful throughout."
Cons: "Boarding was delayed, but honestly that's not a big deal."
Pros: "A very nice experience"
Cons: "Again, the flight from Warsaw to Chicago in Jan 6 was much better than the other one from Chicago to Warsaw in Dec 27. That flight (Dec 27) I would rate as okey. Food was poor. Instead of meat there was a piece of conjunctive tissue which was impossible to cut or chew at all. Who made a decision to feed people in limited space with beans? I wish this person would seat among them for 8 hours to enjoy it fully."
Pros: "Food and service were ok."
Cons: "I flew in Premium, but I had to call the airline to have the seat assigned. I could not choose the seat online although the website said I could choose a seat ahead of time. The only way to see the arrangement of seats was through seatguru.com. The best seats for the Premium Class are 4A, 4B and 4F and 4G, which are the first row in Premium. The rest of them have legs or boxes under the seat in front of you, so there is really now way you can stretch your legs fully under the seat in front of you during the flight. I was able to secure 4G for my return flight from Warsaw, but going to Warsaw from O'Hare I was put into 6B, no proper room for the right leg. They did not let us use the Business Class bathroom, which was much closer. We had to go all the way to the bathroom behind the row 19. Very inconvenient. They allow dogs in the Premium cabin, so if you are allergic to dogs brace yourself. I fly LOT only when I have no other option."
Pros: "Two big aisles to stretch your legs and many toilets. It is very nice to have some movies to watch."
Cons: "The airport at Warsaw could have a few upgrades."
Cons: "Sardine style packed economy class seats"
Cons: "I needed to make an international call to Poland to order a special meal.There was no option to do it online. The special meal was served in a timely manner, however, the food seemed not natural."
Pros: "Smooth flight"
Cons: "We were late into Chicago causing me to miss connections. I was forced to rent a car for a one way drive back to Grand Rapids."
Pros: "The crew members were very nice!"
Cons: "the economy class seats are torture for anyone of normal size. 10 hours with three 6-foot tall people crammed into a row was excruciating."
Pros: "Just a wonderful experience.The most comfortable plan,The most concerned and efficient crew,wonderful service.I will recommend Lot to everybody."
Pros: "New planes(Boing 787), attentive flight personnel, convenient schedule."
Pros: "The economy premier seating is outstanding. Plenty of room, friendly service, actually pretty good food. Don't know how it was for the regular economy seating - it looked pretty tight."
Cons: "There are not very many bathrooms for the size of plane. It seemed there was always a line."
Cons: "had to delay the plane to board us due to the first plane being late, spent hours in the airport. After almost 40 min looking for my luggage, I found out was still in Poland"
Cons: "no Wi-Fi..."
Pros: "Food was hot and tasty for dinner. Breakfast was not too bad either - but Polish food is always good. Crew were fine enough."
Cons: "The boarding process was a shambles. Many passengers stood in the ailses or were turned around talking to folks they knew - this clearly irked others - it was a bit too social and the staff did nothing."
Pros: "The food was good, the flight crew was curteous altho not English speakers."
Cons: "The flight was one hour delayed and during boarding most of the time only one person checked us all in for a full dreamliner. There were at least four other LOT employees standing around who could have pitched in. I had a window seat with a large man next to me who overflowed into my space making it uncomfortable to just sit. I couldn't even cut my meat without bumping him. Because LOT upgraded random people before the flight, I would suggest they wait until they board and see who doesn't fit in the tight space and move those people."
Pros: "Good question! Not much. The Crew were very nice and professional."
Cons: "The airplane is uncomfortable, too tight. During such a long flight and an uncomfortable plane, free alcohol should be served to make the experience more bearable."
Pros: "New airplane, good service and in-flight entertainment"
Cons: "No flexibility on upgrade price, even when no one is buying..."
Pros: "Lufthansa was nice (great service and friendly people) (the airline we actually took home)"
Cons: "I did not like that I couldn't get on the plane because we were still in Prague when it left"
Cons: "Huge line to get through security at Terminal 5 at O'Hare. One complain about the Boeing Dreamliner (not really Lot's fault): the new light sensitive windows can't be shut and can't fully block the light. When flying with the sun directly pointing on the windows some light still goes through and it's harder to fall asleep, plus it gets fairly hot"
Cons: "Almost 900$ for a ticket and no vine,no beer, no nothing.....maybe it's to cheap. ..."
Pros: "over all good ."
Cons: "Missed first connecting flight because American Airlines wouldn't allow me to check in online due to having a toddler in my party. Had to pay for next day transfer. $240 a person. Will never use American Airlines again!"
Pros: "We liked the effiency and politeness of the staff. We enjoyed the movies, the food was better than normal."
Cons: "We were very unhappy at having to pay extra for our seats after we had booked the airfare. Especially on the way to Paris when there were so many extra available seats! I counted 50 available seats!"
Pros: "Cerainly boarding is easy and the seats are quite comfort in business class."
Cons: "the service, considering this was the highest level of service on these flights was less than I would have expected"
Pros: "First class on TUS to ORD flight - very good flight attendant who was very pleasant, attentive and knowledgeable... she remembered which drink I was having."
Cons: "Horrible long delays."
Cons: "The seats were so close together! I was between two men, and one was spitting tabaco into a cup. It was terrible."
Cons: "Not much offered on domestic flights."
Pros: "I wish I could remember the names of our flight attendants- but they were wonderful and really took time to get to know passengers! They were so friendly and went above and beyond in any of our requests. Loved them!"
Cons: "It would have been nice to have individual screens for such a long flight, but I wouldn't say that's a complaint. The flight was fine."
Cons: "Personnel; lack of customer service"
Cons: "Kayak repeatedly listed the departure gate as D36 when it was D17."
Cons: "It was cancelled"
Cons: "The tsa in chicago was very unorganized. The tsa workers were extremely rude."
Cons: "Flight connection was too close. Delays in leaving Nairobi made us almost miss this flight"
Pros: "On time"
Cons: "Very cold on board"
Pros: "Was able to store my carry on and arrived early"
Pros: "Having flown long haul with American numerous times, this time I was pleasantly surprised by several things. Firstly, the brand new plane with excellent in-seat entertainment choices, power points at every seat, more comfortable chairs with better head rests and even window dimmers vs. window shades, allowing you to look outside the whole flight. Secondly, the food was much improved...definitely better quality and tastier than typical airline food. And thirdly, better service from flight attendants who actually smiled. Keep up the good work. This represents a real step change."
Pros: "The food, entertainment and crew were satisfactory."
Cons: "I did not like that my original flight was flat out cancelled. It made for a stressful trip."
Pros: "Flight was on time"
Cons: "There was water dripping from the vents. When I tried to inform the flight attendant, she shut me down so fast I couldn't believe it. All she had to do was reassure me that it wasn't a safety issue. Her attitude was like she was tired of telling passengers that it was perfectly normal. Very unprofessional!"
Cons: "Allergic to cat/dog dander. Had dog with no kennel in window seat of my row. I was on aisle seat. As we all got up to let the owner go to the bathroom a dog followed walking on my seat. For the last hour and a half of the flight the dog Sat on the owners lap. My allergies and asthma begin to flare up prior to landing . Not a pleasant flight ."
Cons: "The flight was cancelled, there is nothing to rate except the inconvenience it caused me and my fiancee who were traveling back home for a business meeting."
Pros: "Flight crew was excellent."
Cons: "We booked flights through British Airways but flew American Airlines. The check in process was a stressful mess: we were forced to stand in long customer service lines both on our first flight from LAX to Chicago and again during our very short layover in Chicago to Dublin to ensure that our bags were checked all the way to our final destination. Very stressful, and it didn't help that the gate crew was extremely rude and unprofessional. It is very inconvenient that we could not choose our seats beforehand."
Pros: "Individual entertainment. Wowww!"
Cons: "Seat was a bit tiny. Free food snacks were not quite good."
Pros: "American Airlines was amazing fed you a good meal fun crew good entertainment had 3 glasses of wine desert , and hot biscuits and coffee before landing was a great flight."
Pros: "Great staff and leg room/comfort. Food, drinks and entertainment was superb! Comfortable Boeing 787."
Pros: "When the arrival time of the connecting flight was changed, we chose another set of flights."
Pros: "ON TIME!!!!! Nice folks, smooth and safe."
Cons: "Got through the extensive security lines to USA one hour before scheduled departure and looked at the screen which said 'final boarding' which was not true and made us panic a bit, running for the gate. It did board and leave on time but not an hour early. This flight was night and day different than our ORD to Dublin flight of 5.12.17 which was 5 hours delayed and do stressful."
Pros: "Crew was very pleasant, boarding efficient."
Cons: "Food was very mediocre but nothing new in air travel. The biggest complaint is that there was no individual light available for each person to sue to read. On a transatlantic flight of 10+ hours that is not overnight, it is a bit much to expect customers to fill that much time if one cannot read because the lights aren't working. The flight attendant said it was a very old plane as the reason why, not exactly what one wants to hear. Also, the plane was different than the one I prepaid my seats for, thus the money I spent on bulkhead seats was wasted as we just got two normal seats. Not a good experience."
Pros: "wifi was great"
Pros: "Clean plane . excellent staff"
Pros: "Flight on time."
Pros: "Awesome crew. Comfortable seats. Great entertainment options. Good food."
Pros: "Nice crew. Chairs were comfortable."
Cons: "Not enough movies! No individual screens. Plans had dirt stuck all along the air vents"
Pros: "Fast check in, timely take off & arrival Excellent and friendly service"
Pros: "One of the crew members, Walt, was amazing."
Cons: "Everything else was a NIGHTMARE. We bought our tickets in Nov. I paid for an upgrade and assigned seats in FEBRUARY. We flew May 13. Not only did they RESELL and REASSIGN our seats to someone else -- we could not get a refund for the upgrade we paid for. To add insult to injury, the only seats they could give us were in the back of the plane next to the toilet. Having heard so many similar nightmare stories about American Air I can say I will never ever fly American Air again. We now have to spend our firrst few days home from vacation disputing that charge, writing letters and making calls to get that damn refund. I will be sharing my discontent far and wide. Whoever at corporate thinks it's best practice to sell and sell and sell seats and live with the aggravation of the customers has an upside down notion of how to run a successful business. NIGHTMARE."
Pros: "Left and arrived on time. Crew was friendly and professional."
Cons: "Passengers are packed in like sardines. All carry on bags must be checked at the gate as the overhead bins are too small to accommodate anything except a small personal bag or jacket."
Pros: "Flight was fine"
Cons: "After traveling on 9 flights during a 2.5 week period, this crew mishandled my bag leaving damage to the handle and top of my bags."
Pros: "The staff were very friendly and informative"
Cons: "It felt a bit cramped, but overall nice seats and movie screens"
Pros: "Arrived early. Smooth flight."
Cons: "The flight attendant was arrogant. This is her job... just for $$$"
Pros: "The in flight entertainment was perfect, new, and relevant. I also had an empty seat between myself and another passenger so my legs weren't as cramped."
Pros: "My flight was very short. It was a straight flight and there was no turbulence. Flight pulled off when it was supposed and early landing."
Cons: "Delayed flights, rude agents, no pre-boarding for families, no stroller delivery at the arrival gate and 20 year old planes with mechanical issues. Nightmare!"
Pros: "The new Dreamliner was amazing. However my great experience was also directly a result of the unfilled nature of the plane. This gave so much room to the passengers, food service was fast and plentiful, and crew was in a good mood."
Pros: "10 hour flight with entertainment system in main cabin that had no sound. Made the flight feel a lot longer."
Pros: "The gentlemen from the wheelchair service who was there to pick us up when we arrived in Heathrow went above and beyond his duties. Instead of passing us over to another wheelchair attendant as we needed to switch terminals, he stayed with us thru the terminal change until we were on the airplane. We needed to get our boarding passes at Heathrow from a different airline and he helped us with this. Kudos to him!! The attendants on this flight were very helpful when my husband was having a diabetic reaction and I was vomiting form air motion sickness. We were a mess!! However the flight attendants were sure we had a wheelchair in Chicago and helped us with our bags as we were exiting the plane. Nice Job"
Pros: "Nice plane, very friendly pilot."
Cons: "Delayed flight."
Cons: "They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up"
Pros: "The crew was friendly and did their best, the flight took off my schedule"
Cons: "They didn't have individual tvs which was disappointing but showed three movies instead on screens. They announced the movies being shown on the flight at the beginning and then proceeded to show three completely different things, some just being random tv shows. The whole middle section of the plan had static in their headphones so they were unable to watch the movies. The crew was friendly but seemed very confused as if it was their first time working together. Announcements were choppy And confusing. They also asked me to pay 190 dollars extra to sit with my husband. Not the best experience"
Airlines flying from Billund to Illinois have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Billund to Illinois
Masks required on board, masks provided on flights from Billund to Illinois
Social distancing seating
Middle seats unavailable to book on flights from Billund to Illinois
Testing for antibodies, testing for symptoms for flights from Billund to Illinois
Waiving of change fees. Search flexible flights from Billund to Illinois