Cons: "Seats are small and not good for one's neck"
Cons: "Delta Comfort isn’t so comfortable. Seats are too skinny."
Cons: "Took forever to wait in line to board this relatively small plane."
Cons: "Aircraft was too warm. Needed more air!"
Cons: "Better allergy aware food."
Pros: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Cons: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Pros: "Crew very good"
Cons: "Breakfast sandwich was close to tasteless; all bread, very very little filling."
Pros: "Food was excellent. I had the pasta. Loved watching movies."
Pros: "Flight attendant Bret wen out of his way to help us locate a lost pillow."
Cons: "First flight attendant asking about the pillow she found in the aisle and kicked to the side."
Pros: "Crew really was cheerful and happy"
Pros: "The crew was amazing and the food was good - the only bummer was that since we were in the second to the last row of the plane we had no choices left for supper."
Pros: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Cons: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."
Pros: "I was seated in economy comfort. Compared with Delta's Econoomy Comfort, I felt that the KLM seat had more legroom and greater recline."
Cons: "The dinner was awful. No choice of meal. Everyone got a small plastic contained filled with macaroni in tomator sauce. Nothing else. Incredibly bad. Breakfast was better. Sausage and eggs, melon, yoghurt. But who is in the mood to eat at 2 am?"
Pros: "Crew was helpful and food was good."
Pros: "Great food and bev service"
Pros: "Entertainment, food, comfort"
Cons: "Slow boarding/alighting, entertainment system was too sluggish"
Pros: "The on flight entertainment was good"
Cons: "Sleeping was too uncomfortable"
Pros: "Crew was extremely attentive and friendly. I wish Delta's flights were this good inside of the U.S.8"
Pros: "Good food, prompt service. Kind crew"
Pros: "Military boarded first"
Cons: "Disabled US Veterans should be allowed to board with active and retired military"
Pros: "I was moved to an end Seat, as I was in constant leg pain."
Cons: "I was zitting against my Neighbor as the Seats are so narrow."
Pros: "Crew members were all very friendly and made the flight a nice trip as best they could."
Cons: "It would make a lot more sense for people to board from the back and window seats first so that we are not climbing over each other to get to our tiny seats."
Pros: "Comfortable, but expensive flight from Seattle to Gdansk via Amsterdam. The airport is large with many shops to search for chocolate."
Cons: "The 3-hour layover was long. 2 would be nicer."
Pros: "You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional."
Pros: "Economy Comfort, excellent in-flight entertainment (Movies)"
Cons: "Food was rather marginal (really no surprise, it's airplane food), tried unsuccessfully to hook-up to in-flight Wifi (couldn't get it to work throughout the flight)"
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Pros: "I always love long international flights because of the hot towel and other fun extras you don’t usually get. The meal was excellent and there were plenty of entertainment options for everyone."
Pros: "When I arrived at Detroit I noticed there was an earlier flight going out to Amsterdam. The nice Delta rep gave me a new boarding pass for the earlier flight because there were empty seats on that plane."
Cons: "staff wasn't very friendly"
Pros: "Excellent very good"
Cons: "Good service excellent"
Pros: "Good food, excellent service"
Cons: "Seats did not have enough storage."
Pros: "Left on time and arrived early. Dinner quality was good Crew was very professional"
Cons: "Seats were uncomfortable."
Cons: "The vegan meal was not good"
Pros: "Attentiveness, service, and smiles!"
Pros: "They must deliver my missing bag on top most priority."
Cons: "All four checked baggages received up to Mumbai. I handed over to domestic jet airways all four bags as per the system at Mumbai. But at the end I received only three baggages at Ahmedabad. I informed jet airways about one missing bag. They have acknowledged it and the missing bag was to arrive at Ahmedabad in the next flight. I am still waiting for the missing bag."
Pros: "Everything went smoothly."
Cons: "The row I chose for a seat was next to the bathrooms. Those seats don’t recline. Found it it’s very hard to sleep sitting upright. That made the flight and the first day of my international trip difficult. It would be nice for the sites seat selection feature to include such nfo on seats. I paid nearly $2000 for a shitty seat."
Pros: "Pleased we upgraded to comfort plus."
Cons: "It was an older 747 which didn’t have power to the Sears. The video system was also old with poor quality."
Pros: "The flight attendants were great."
Cons: "Felt like a sardine . Just like ALL fights these days."
Cons: "The food service was way to rushed , no time to relax with a cocktail before dinner was being served. The warm mixed nuts were stale tasting. The soup was excellent. The breakfast was not edible . Not your usual standard, Delta. Makes me sad as my late husband was a million miler plus and we have always been loyal to you, Seems like you have too many passengers in business class to provide food and service you can be proud of"
Cons: "Jet airways sucks"
Pros: "The only flight that was a bit better was from Mumbai to Hyderabad."
Cons: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Pros: "The crew was very friendly and ensured you had everything to your comfort . Great selection on movies . The food and wine selection was divine. Great service"
Pros: "Service was excellent. The food was great. The in-flight entertainment was a impressive and a life saver. We will fly Delta again."
Cons: "Nothing negative to say."
Pros: "Entertainment offered, USB charging options."
Cons: "Too much food offered."
Pros: "The food, comfort and service of Delta One class have continued to excel. Since this was a scheduled late departure and they still offered the full menu, I chose to have only the appetizer portion. This turned out to be a fine soup, salmon salad and multiple extras. This was perfect for an 11:00 PM dinner."
A 50 minutes flight whit 90 minutes delay, thanks American Airlines
Pros: "Great flight, great crew, comfortable seats, good entertainment. I LOVE the AA 787s"
Cons: "Not have 6 hour delays after people have already boarded the plane."
Pros: "I was able to sleep through the flight comfortably."
Cons: "miserable crew, old equipment. Cabin was very cold during flight"
Cons: "Weather related, mostly, so not AA’s fault"
Pros: "Because the flight wasn't full we passengers in the main cabin had the chance to spread out a bit more, which was great on such a long flight. Also the flight attendant let me have my scotch for free! Hooray!"
Cons: "Without power at each seat it's difficult to take advantage of the otherwise free entertainment that is only accessible through the app or on a laptop. There was a DC power outlet at my seat (not all of the seats in the main cabin even have that) but guess what--it required a cigarette-lighter-style adapter to plug in. I certainly don't travel around with one of those! And most of the other seats in the main cabin had no access to power at all. My battery wouldn't possibly last through a 7-hour-plus flight without supplementary power. Oh well, fortunately there are still books and magazines. Just like old times. Be more like United or any other international airline, American!"
Cons: "Traveling during the holidays is never fun and a flight with American International doesn’t make it any better. No personal entertainment system on board, no place to charge a phone, an overnight flight with lights on bright enough to read by and a seat clearance of about 1cm."
Pros: "Plane was only half full"
Cons: "American did not allow an upgrade at gate and said they never do that but just did it less than a year ago. He said we had to call, then walked away. Plane so old no plugs to charge devices on long flight, horrible."
Cons: "no air jets. told it was an old plane with no air jets. Very uncomfortable flight for 7.5 hours."
Pros: "The crew was awesome, very attentive and helpful."
Cons: "The plain was very old meaning no screens, outlets, pretty much no entertainment what so ever."
Pros: "Great flight experience overall!"
Pros: "food, alcohol very good, pleasant flight"
Pros: "Crew was excellent, very polite, very helpful."
Cons: "Entertainment system would not play any movies or music. Eventually they got it working for most passengers, but around 20% including myself still had no service."
Pros: "All of the above marked excellent. Very smooth flight too."
Cons: "The vegan food was a bit ordinary. Maybe think of Thai and indian veggie curries, roasted veggie and potatoes, pasta with no cheese, etc. :)"
Cons: "Overseas flight and the seats were so tiny. I literally have bruises on my legs on the sides and on my knees from being crammed into the seat in front of me. I'm 73" tall and I couldn't even lower my tray all the way to set food and drink on it."
Cons: "the seat space just to tight not any leg room on long flight"
Pros: "It wasn’t overcrowded"
Cons: "It took 3 planes to get us out of DFW. The first 2 had mechanical problems. The third got us to Amsterdam 4 hr late. None of the overhead ser lights functioned properly. We will never Fly American again."
Pros: "Friendly and helpful staff, as always!"
Cons: "Far too cramped for seating; im a big guy, but still!"
Cons: "Announcements were way too loud and they kept trying to sell us their new credit card. Bad enough being crammed into a tiny seat, but then you don't get any peace and quiet."
Pros: "Good seats with a bit more room than most planes. Very good staff onboard."
Pros: "Comfortable aircraft with an efficient and present crew."
Cons: "First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged."
Cons: "No personal TV, awful airline servicers. They were very rude and seemed distracted."
Cons: "Outdated 757. No individual entertainment. Power restricted to premium seats and was intermittent when it worked."
Pros: "Movie was the only positive side of the trip. Cramp seats."
Cons: "Subpar in every aspect. Landing was horrible with a hard touch that made everyone bounce."
Cons: "The connecting flight from philadelphia to amsterdam was cancelled by American airlines due to a faulty plane. The system auto-rebooked many passengers on the flight on a 2 connections flight to arrive in Rotterdam for the following day. This was obviously not a suitable alternative. However after hours of waiting at the gate to get a better flight, an american airlines representative was able to rebook a flight to amsterdam via london that was still not until the following evening. I had to stay in philadelphia overnight and had to find a room on my own. The flight the next day went better however I still lost a day and a half of my trip. Unfortunalely for me, the issues did not end there. There was an issue in communication with british airways; american airlines never gave them the new flight details so british airways marked me as a no show for the Rotterdam flight and cancelled my return flight. By luck i called the day before my flight back to the US since i felt something was wrong. British airways representative was able to rebook me on a similar flight for the same day. Will most likely not use this airline again for international flights"
Pros: "Plenty space due to flight not completely booked ."
Cons: "No personal choice in entertainment."
Pros: "I liked that food and entertainment was included without additional charges, even a glass of wine."
Cons: "Not too comfortable to sleep in."
Pros: "Good personnel"
Cons: "No individual video screens, no choice of movies - as if we're back in the 1990s! Unheard of for a transcontinental flight! Be sure to bring your own entertainment! Gluten Free breakfast was useless - yoghurt which I couldn't eat + underripe fruit. Be sure to bring your own!"
Cons: "Plane was SUPER old. As a result: No entertainment: Couldn't relax with a movie Limited space between chairs: Couldn't use my laptop No Wi-Fi: Couldn't work Old looks: I felt I was in a museum Obviously the plane was broken: 3 hour delay, missed parts of a wedding Good job!"
Cons: "plane does not have in seat monitors, using tablets for entertainment. Power plugs worked on and off during the flight old equipment (767) but still better than PHL-AMS 757"
Cons: "I was unable to choose my seat, so my boyfriend and I had to fly cross country on opposite ends of the plane. There was a stewardess named Karen who was so rude. She clearly was not happy to be working, never smiled, and banged on the bathroom door while I was peeing because I was "not allowed to miss the instruction video." Had I not seen it a few hours earlier, I would have waited to use the restroom. Good thing they showed the same video three times in a row."
Pros: "Not much"
Cons: "It was on American Airlines 220, not a BA carrier. No power outlets. No Wi-Fi. No individual entertainment. Cramped seating in spite of paying a premium for improved seating. Lousy food. Flying to Hong Kong on AA was much better. Never again on AA to Europe."
Pros: "We paid almost $100 each extra for our seats. For that price we should at least have had a little wiggle room. My husband is 6'4" tall and it was a pretty uncomfortable flight for him. It was American booked thru Iberia."
Cons: "The seats were quite cramped. It was a long flight to be so cramped. The flight attendants were very nice and hospitable. It was also nice to get a pillow & blanket. When we flew to China on American I was appalled that they were charging for use of them."
Pros: "Nothing, boarding was effective"
Cons: "The crew was rude and completely unhelpful. They wouldn't honor my upgrade and than when I wanted a Mimosa they said it was only for first class even though they could have clearly got it and charged me. This was a rare occurrence but a terrible one nonetheless."
Pros: "It was largely an uneventful flight. The point was that they did their part getting us to the destination. It was a good flight."
Cons: "We did not use the entertainment system as it did not have any English subtitled movies so we did not use it."
Cons: "No tvs for a long international flight. No wifi. Come on, your competitors offer much more at the same price. Not flying BA again."
Pros: "The crew was great"
Cons: "American airline serviced the flight with an extremely undersized plane that was only suitable in seat size for children. Our family of 5, including 2 children were placed each in a different location. The 2 men, average size, 5'9" were placed in window seats that required your head to be bent to the side because the wall curves over and the seat was so narrow. Everyone was hanging over each other's seat. There was no leg room. Everyone on the plane was upset and in disbelief that for 7 hours we would have to fly like that. Spending thousands of dollars, I did not expect this extremely closterphobic conditions. I would have paid extra for better seats. Not a happy customer."
Pros: "Cleanliness of plane, attitude of crew, on time"
Cons: "0600 departure. Too early."
Cons: "No TV's in back of seats (aisle TV's with poor resolution), no ac outlets, no wifi onboard. Needed to change a tire, flight was delayed 2 hrs"
Pros: "No hassle"
Cons: "I wasn't allowed to check in online and couldn't find out the reason for that"
Pros: "Nothing, the worse experience I've ever had on a flight from the US Never AA again!!"
Cons: "Unprofessional crew!! The safety instruction was a mess, first it was on the big screen, totally black, only sound, then the crew started a discussion in the ail if the would do the safety instructions yes or no...in the end they did it without explanation what the were doing and in 2 minutes. Al three of them just did something. Rude and chewing gum crew, the dropped a salad bowl but not one of them was thinking about cleaning it up. The entire flight everybody walked over it in to the carpet. Friendlynes and service are two words that does not apply to this crew. From the first flight till the last flight AA made a mess out of it. Canceled our flight in JFK, no help or service, you are on your own when AA cancels a flight, after rebooking our flight we had a 7 hour stopover at Dallas, again no service, no voucher, no nothing. Then today with our return flight AA could not find our ticket numbers, turns out that when they rebooked our inbound flight they forgot to take over the return flight...cost us 2 hours and 10 minutes to check in at LGA Never, ever again with AA, even easyJet provides better service then AA does on intercontinental flight!"
Pros: "Good crew"
Cons: "Very dark and hard to see entire trip Overhead lights too bright and aimed at odd angle"
Pros: "The Spanish staff were nice."
Cons: "Air plain was old."
Pros: "Excellent. See above."
Pros: "Nice crew"
Cons: "Old aircraft with issues"
Cons: "Super old planes, no had a tv."
Pros: "Glad AA offers a direct flight from Philly to Amsterdam."
Cons: "The flight left over two hours late, for reasons never provided. We were not alerted until after I arrived at the airport (thanks for the timely email, AA). I also dislike having to pay extra for a seat after I've already paid for the ticket!"
Pros: "Boarding was straightforward and without all the fuss that one gets with the cheap airlines, or worse, with Air France. For economy tickets, the level of comfort was adequate, but the seats didn't return to upright easily and the entertainment screen took a whole load of taps before it responded sometimes. A reasonable level of service for the price, and the plane was on time."
Cons: "The crew were disengaged. There were too many interruptions over the speaker system, first the English one, then just as you got back into your film, a Dutch one. I don't believe that have experienced such a level of disruption in some time."
Pros: "The flight was on time!"
Cons: "Economy seats are squished and uncomfortable."
Cons: "Food, entertainment, cleanliness"
Pros: "Crew was great."
Cons: "Doing better with last minute delays and connecting flights. I’ve lost my bags for the second time now"
Cons: "Complimentary ear plugs and mask would have been great."
Pros: "Crew was amazing but the seats were small and had very little leg room"
Cons: "Food service and beverages were mediocre at best"
Pros: "Friendliness of crew."
Cons: "Seating on United sucks. Seats are not comfortable and don't recline to the degree that Deltas does for standard cabin. Boarding for both my united flights has always been delayed. they are never on time. Ill go back with Delta and pay a little extra for the comfort and timeliness."
Cons: "The crew was friendly but because of 5 flight delays we missed our connections in Amsterdam and got stuck in Houston for the night. United airlines did not even give us a voucher for a hotel this causing us to spend more money. We will now arrive in Amsterdam a whole day late missing our check in"
Pros: "Really good flight attendant crew."
Cons: "The boarding process was unorganized and confusing. The set up at the gate was bad as well."
Pros: "Great flight path, crew and comfort"
Cons: "Food was okay at best and the inflight entertainment went out about half way."
Pros: "boarding was fast, flight was on time, nice crew"
Cons: "pretty basic creature comforts, seats so so"
Cons: "Almost didn’t get breakfast because I was asleep. Crew wasn’t very good about picking up trash."
Cons: "We took off about three hours late because of a small mechanical problem discovered after we boarded. The plane had been sitting at Dulles for 12 hours. Couldn't it have been checked earlier in the day?"
Pros: "High marks when you can ease my fear of flying."
Pros: "Quick boarding. Ontime departure."
Cons: "Very small servings of food."
Pros: "The entire process was smooth and efficient. The crew were friendly, helpful, and made the trip an easy one."
Pros: "good seating. I am 6'5" and i was pretty comfortable"
Cons: "Seats way too tight- very confining"
Pros: "I have always loved flying Lufthansa however we didn't fly Lufthansa, we were on United for both legs of our flight. Like all American opperated airlines they skimp on comfort in order to pack more people on their flight. I hope we are on Lufthansa on our way home at least."
Cons: "I have always loved flying Lufthansa however we didn't fly Lufthansa, we were on United for both legs of our flight. Like all American opperated airlines they skimp on comfort in order to pack more people on their flight. I hope we are on Lufthansa on our way home at least."
Pros: "No delays for flight, despite weather."
Cons: "Lack of legroom or recline in seats. I know it’s economy, but come on. We’re not sardines."
Pros: "That the flight was on time"
Cons: "I flew with 1 child and 1 infant and there was no help, not at check in, not at boarding nor from the crew on board. I requested a bassinet before the flight over the phone and didn't get it. There was an issue with the infant ticket and the United check in agent was incompetent to fix it, which made us late for boarding. No one helped me at boarding with taking the stroller from me. On board the crew members were annoyed when I ask for some hot water for a baby bottle. And it's sad that children don't get a kid's meal ( which we received flying with many other airlines) and have to eat the uneatable adult meal. That was my first and last time flying with United."
Pros: "I like the people are friendly and when traveling by myself it is always a pleasure to have someone next to me to have a good conversation"
Cons: "I did like the food option. I don't eat cheese and all the food had cheese in it."
Pros: "There were extra seats due to few passengers. We were very timely in leaving and landing. The dinner was good. I had pasta with spinich and a red and white sause. Very tasty and hot. They came around with plenty of water. The ticket price was very reasonable."
Cons: "This flight was on United. So, there was no internet to purchase as the emails from Lufthansa claimed there would be. I woke up in the middle of the night and went to 3 open seats and laid across them. It was dark and I did not realize that I had moved to Economy Plus. The flight attendant told me that I should not have been there, that she could have charged me for the difference in the seat. Prior to this I felt pretty good about the flight. There was no reason for her to treat me that way. It was apparent that it was a mistake and not done purposely."
Cons: "I didn't go. It was $400 just to change my name on my ticket from my maiden name to my married name. I am so disappointed and will never use Kayak again!!!"
Pros: "The crew was amazing."
Cons: "Polaris Lounger at OHare packed, no seats available, more room in the terminal. Why pay for business. Polaris is a marketing strategy in name only not backed up by lounges or aircraft. Flight to Amsterdam on a poorly equipped 767. Poor seats. Poor food."
Pros: "Crew very professional, plane clean, take off on time, flight landed safely (most important)"
Cons: "Dinner sort of goopy."
Cons: "Crew was not very accommodating. Seemed more interested in sleeping then providing service to passengers. Economy plus seats not that comfortable. Flight delayed and baggage took forever."
Pros: "Entertainment, food, service, on-time landing (early!)"
Cons: "The magazine Puch was nasty, the magazines old and sticky,"
Pros: "The flight and service was nice."
Cons: "Sitting between two people to entire flight made it seem like a much longer trip."
Cons: "The movie failed multiple times. The internet was unacceptably slow."
Pros: "For those prices, I liked nothing. Tolerate was more like it."
Cons: "Business class seating is way overdue to be replaced and need for two prong connection to entertainment sound is a joke. Polaris Lounge missing any kind of basic food or snacks in effort to go overboard with chef "inspired" food. Seating largely geared to single travelers and travelers of 2+ people have difficulty finding seating."
Pros: "Let us sleep with out disturbing!"
Pros: "Plane delayed 24 hours. Plane left next day without us and our rescheduled plane was delayed."
Pros: "Crew was efficient and curtious. Dinner (veg option) was good."
Cons: "Enterrtanment system not working well. Breakfast was minimal, bread very dry."
Pros: "All fine, except delay"
Cons: "2.5 hours delay: plane needed maintenance and then more of that, a were unloaded. Took another plane."
Cons: "Entertainment and food could have been better."
Pros: "Good food"
Cons: "Touch screen on entertainment not sensitive enough and requires tapping hard to scroll through and select movies. Tapping from person behind you can be felt and wake you up from your sleep"
Pros: "Very friendly staff. Easy flight, no issues."
Cons: "Little more leg room. Eye mask would have been nice."
Pros: "The crew was very nice."
Cons: "United economy is so tight, I was very uncomfortable, made worse by a reclined seat in front. Flight was overbooked, so we did not have seat assignments until end, and could not sit together. Outdated entertainment system, had to hear and could not control start time of movies. I will try to avoid United flights to Europe in future."
Cons: "Seats were uncomfortable and dug into my leg the entire flight causing a bruise."
Cons: "Two hour delay for start of engines.. Not enough chichen and pasta was not good"
Pros: "Entertainment was good Snack provided was ok"
Cons: "The food could have been better, with some choice for children Service was ok, the flight was really empty but felt we didn't get much better attention. Everything was still a rush."
Pros: "Pre-check with United"
Cons: "Did not get connecting flights boarding pass from the beginning. Short connection time - was very stressful"
Pros: "Food was nice"
Cons: "My Bags were sent to wrong flight and now still waiting for my luggage. Trying to call the numbers to track my bags and the number is always busy. I don't know when I will have have my bags. It is very frustrating"
Cons: "The seats were assigned for us and we couldn't get a boarding pass. United has this central ticket agent kiosk separate from the gate area which I couldn't find. All 4 of us were on line and had to get off and find this kiosk in order to get our boarding passes before we could get on."
Cons: "The flight was late by 5 hrs due to mechanical problems. The gate crew was confused about what to do and we ended up with several deboardings and boardings. Food was terrible. The entertainment system did not work."