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Cons: "Nothing all excellent"

Cons: "It was great! Nice job Delta !"

Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"

Cons: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."

Pros: "Christina brown was amazing at gate"

Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."

Cons: "The main economy seats were far too narrow."

Pros: "I always have a consistently good experience on Delta. Everything was great."

Cons: "It was a Great flight. I always enjoy flying Delta"

Cons: "My flight was delayed almost 3 hours. Not good. Once in the air it was fine."

Pros: "Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately."
Cons: "No US carrier seems able to master smooth boarding without standing waits."

Pros: "The crew was great and the free entertainment was great"
Cons: "Bring back pillows and blankets especially on red eyes out of Anchorage"

Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."

Pros: "Not enough toom between rows of seats."

Cons: "1.5 hour delay...no reason given!"

Cons: "Flight was delayed and completely packed so our family could not get seats together"

Cons: "Better screens for in-flight movies. More legroom or upgrade options."

Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."

Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"

Pros: "They solved my name matching problem with calm and efficiency, so I made it to my conference. Thank you !!"

Pros: "Friendliness of staff. Second flight was a newer plane - sweet!"
Cons: "For a long flight perhaps a little more in the snack department."

Pros: "Crew was all very nice"
Cons: "Flying is always uncomfortable"

Pros: "When deplaning in Denver, I was impressed that the captain was the staff who got behind my wheelchair and offered to push me up the walkway :)... New aircraft, kind staff, shorty flight!"
Cons: "Nothing disappointed, butt i didn't have any good besides pretzels."

Pros: "Not much to like here. The new crew was pleasant"
Cons: "Old crew was surly. Plane had much problems and finally replaced. Left 5 hrs late. Delta claims it doesn't have to compensate for a late flight - just a cancelled one so guess which this was The baggage fees are obscene and the gouging of the customer is immoral. No wonder people hate the airlines."

Cons: "Excellent service excellent pilot"

Pros: "Overall, the flight was very smooth and I thought the crew did a great job."
Cons: "I know this is a federal regulation, but I have to mention it as it is part of the boarding process. For the life of me, I can't understand why it is necessary to go through security again after re-entering the country. Understandable that I have to go through customs, but going through security again is ridiculous."

Pros: "Flights were both on time and boarded quickly. Crew was wonderful!"

Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"

Pros: "Entertainment"
Cons: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."

Pros: "I love the new snack choices! Way to go Delta for offering Kind bars now!! This is awesome."
Cons: "Tiny old plane, props blocked my window view, no entertainment system."

Pros: "The staff of the flight were very friendly and attentive. They were great!"

Cons: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."

Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."

Cons: "long wait and delayed flight"

Pros: "Leg room was great compared to discount airlines. The built in entertainment for individualized interests was welcome. Crew was great."

Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"

Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"

Pros: "One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin"
Cons: "Junior attendants in economy comfort seat - so lazy and whiny!"

Pros: "From the Ground crew to the Flight crew, you can feel the genuine care and thoughtfulness of everyone! They even remember you, if you fly often enough, and let you know how much they appreciate your business."

Pros: "Very professional and caring."

Pros: "plane had individual movies for free with each seat!"

Cons: "Flight was repeatedly delayed. Ended up being over 3 hours late to depart due to weather. Another delay due to mechanical problems."

Cons: "I've only experienced delayed flights with Delta ... and this was no exception. It wasn't weather-related, nor a late flight delivering a plane - just no ground crew to service the plane between flights."

Pros: "nice snack"

Cons: "We did not board at the scheduled time, although I believe we arrived on time. The crew was demeaning and singled out individuals who were causing the aircraft to not move. It was in a very pretentious manner, not like southwest personnel who have similar antics but with a playful tone. The plane is a small one where bags don't fit overhead and many head bumps occur. We arrived fine which mean the flight was successful but it was not very enjoyable."

Pros: "Left on time, arrived early. Great cabin service, attentive and polite. Comfort Plus seats are worth the extra few bucks."
Cons: "Nothing. Low rating for entertainment only because there really wasn't any, but I wouldn't have used it anyway, so no big deal."

Pros: "All went as planned and expected. No thrill- like taking a Greyhound bus in the old days...gets you where you are going but without much pizzazz New seats and quite clean, but the new seats were very hard and uncomfortable after an hour."
Cons: "Somewhat claustrophobic and always wish the drop down tray table behind could be disconnected from my seat. When the passenger behind uses the tray as a set of bongo drums to keep beat with his headphones it is a pretty miserable trip."

Cons: "I'm not sure how you lose a bag on a direct flight from Atlanta to Denver, but Delta found a way to do it. They didn't even put my bag on the plane and had to send it with the next one coming. To their credit, they did drive it out to my house when it got here."

Pros: "The flight attendants."
Cons: "Wi go didn't work and wasn't free."

Pros: "Arrived safely."
Cons: "Noisy children."

Cons: "Such tiny seats."

Pros: "Flight was on time"
Cons: "Seat width, height, pitch and aisle width were absolute minimum. Very uncomfortable !!!"

Pros: "Everything was ok."
Cons: "very little service"

Pros: "Quite hospitable On time."
Cons: "The coffee was horrible."

Pros: "Friendly attentive crew"
Cons: "The only entertainment was streaming movies via your own device. Not the end of the world but most people have come to expect having personal video monitors. Delta is adding them but AA is taking away."

Pros: "We landed safely; Beautiful infotainment screen that did NOT work"
Cons: "Extreme delays; Beautiful infotainment screen that did NOT work; Sitting on the runway/tarmac for hours"

Cons: "Person in front reclined the entire flight. I was squeezed in a a small box. Seats should not recline that much"

Pros: "The crew"
Cons: "The delay and the seat comfort for purchasing the main cabin seats was not as expected."

Pros: "Good free mobile entertainment"
Cons: "Plane was unbelievably hot the entire flight. Air vents did not cool the plane at all. We were all sweating the entire time."

Pros: "For me, a flight is “excellent” anymore if it’s on time and no one gets booted off the plane. Both flights were early!"
Cons: "Didn’t look he the free snacks."

Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."

Cons: "Too cold"

Pros: "When I went from London to Chicago, I felt one male crew member wasn’t very kind. He wasn’t tall but healthy and serving the other side away from the main door. I felt him greeting others with a smile but with no smile to me. I thought in my heart seems like he is discriminating, I could be wrong, but I always felt he wasn’t so humble while serving to me or may be other Indians too. But he was smiling extra to rest of the passengers,"
Cons: "I didn’t like his attitude. I would request you to request the crew members to be kind to everyone. Since Iam vegtarian ..I couldn’t eat the egg that was served an hour before landing in Chicago. He could have given me the chocolate inside. He just said in haste this has egg. I told him oh I don’t eat egg, thank you. still he could have been considerate and offered me the chocolate “Toubolron” but he just went away. Later on I saw everyone eating the chocolate."

Pros: "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
Cons: "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"

Pros: "I planned a very affordable & organized trip, using KAYAK! Very satisfied so far!"
Cons: "NA"

Cons: "Plane never arrived. Forced to rebook a day later"

Pros: "The movie and TV selection was excellent"
Cons: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"

Cons: "Delayed for three hours due to weather"

Pros: "Leg room in coach"
Cons: "No movie selection"

Pros: "Things went as they should have got a 2 hour flight."
Cons: "The inside of the plane around the air vents definitely could use some cleaning."

Pros: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"

Pros: "Ease of check in"
Cons: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."

Pros: "The dinner was good"
Cons: "All the flight attendants were hanging out in the back. Socializing like we were invisible. They seemed to prioritize one another over the passengers. It felt a little odd."

Pros: "Crew made a special effort to find me a nondairy meal (which I had neglected to request)."
Cons: "Web page dysfunction meant we couldn't sign up for wifi. The page asked me to set security questions but the pulldown for the questions had no options to select from. I tried on multiple devices/browsers."

Cons: "."

Pros: "Not exceptional"
Cons: "Not much room for moving around but really fast"

Pros: "Everything was fine"
Cons: "The trip was good"

Pros: "The flights were on time and the staff was very friendly."

Cons: "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"

Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."

Pros: "American airline flight to Paris was great"

Pros: "Snacks and entertainment"

Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."

Cons: "Boarding took forever and I'm a Premium passenger."

Pros: "It was excellent!"

Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."

Pros: "It was all good.it was"

Pros: "Slept very well in business. Great crew!"

Pros: "Everything"

Pros: "Got me to destination, I slept the whole way."
Cons: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."

Pros: "The friendly personal"

Pros: "In seat entertainment"
Cons: "Boarding sequence"

Cons: "Self check-in staff at Seattle was not that helpful."

Cons: "A guy passed out prior to boarding, then they put him on the flight. We push back from the gate and start the engines and the guy passes out again. Now we are delayed 35 minutes. Why did they put someone one the flight that was clearly sick before he ever boarded then you make everyone miss their connection in Dallas. We got to the gate for our connecting flight 9 minutes before the pushed back from the ramp and they would not let us on??? WTF poor customer service!! Fly southwest from now on!"

Cons: "Poor cew service"

Cons: "Seats not enough padding"

Cons: "Sore lower back from the seat."

Pros: "Nothing"
Cons: "I had two hour for connecting flight on quatr airways but the flight from St. Louis left St. Louis at 335 pm instead of 2pm. When I got of flight in Dallas they were already paging me overhead as a last call for quatr airways."

Pros: "Nothing"

Pros: "Crew was great."
Cons: "Doing better with last minute delays and connecting flights. I’ve lost my bags for the second time now"

Pros: "Great flight"
Cons: "Nothing"

Cons: "Crew was fantastic on United!"

Pros: "I watched a good movie."
Cons: "The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale."

Cons: "Need power outlets at seats."

Cons: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."

Cons: "We were delayed in Chicago due to weather coming home from Europe. We were not allowed to use the business class lounge even though we paid for business class tix. My family is still sitting in the airport waiting on their flight to dallas. We have been up now for over 24 hours. We should be allowed to be someplace comfortable for the price of the business class tickets. poor form on Lufthansa’s part."

Pros: "Service on Lufthansa is better than most us carriers"
Cons: "The gate agent did notice I was changing carrier but did not distinguish my bag at Check in"

Pros: "The entertainment can stream a large library of movies to your device"
Cons: "Seats only marginally comfortable, weather delays caused us to leave very late (although I made my connections, many did not)."

Pros: "No problems to deal with"
Cons: "Nothing"

Cons: "The team in the airport seemed unsure about how to handle situations including checking people in, using the new TSA pre- check line, & resetting is he security equipment."

Pros: "Extraordinary efforts to accommodate bags in the overhead bin."

Pros: "The crew was amazing."

Pros: "The layover in Denver worked out perfectly - no long wait. The first leg they announced Gate check early so there were no delays on boarding. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No United entertainment."

Pros: "Let us sleep with out disturbing!"

Cons: "No one could get their story straight and actually lied! I was sent a text (I was already at the airport) that the flight would be delayed due to "aircraft maintenance". Not true in the least bit. Then when we finally landed in Denver (nearly every person on that flight missed their connecting flights) we were told the system said the delay was "due to weather". Another lie. Then they announced there would be gate agents to meet us when we got off the plane to assist with connecting flights. First gate agent said "I have no information you have to go to gate 56". The person at gate 56 said "I don't open for another 15 minutes so you have to go to gate 39"! The real story? They made us change gates 5 times in Fargo! The gate attendant was using the "F-bomb"! It wasn't aircraft maintenance or the weather. They couldn't get the walkway to work! In the end, we still left from the original gate and had to walk outside on the tarmac to board the plane. Why didn't they just opt for that to begin with and avoid all the missed flights? My measly voucher isn't nearly enough compensation and if United ever expects me to fly with them again I am expecting a full refund (as other passengers received- I witnessed the manager in Denver authorize a full refund for another passenger but only offered me $50)"

Pros: "Flight departed on time and landed ahead of schedule."
Cons: "United baggage check in at Orlando Airport was chaotic with huge crowds, inattentive United staff ignoring passengers, and a baggage conveyor belt that was broken down."

Cons: "It was super cold. Miserable."

Pros: "Nothing"

Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."

Pros: "Boarding and landing ahead of schedule"

Pros: "Generally it was ok. Travelling is so horrible these days that "ok" seems pretty great."
Cons: "My bag was lost but my husband's, checked at the same time, made it."

Pros: "Nothing"
Cons: "Refused to delay connecting flight in Denver even though severL of where already on ground in delayed flight coming into Denver. Albuquerque flght was still at gate when I got there, having run through airport along with several others. We were refused admission to plane despite delay being United's fault. Unacceptable! I will avoid flying United in the future whenever possible"

Pros: "I didn't fly.I bought the ticket for my son. He had no complaints. You should ask in your questionnaire if the booked flight was for self or someone else."

Cons: "How they canceled one of my flights just as I landed at my layover for that flight when I look back at Boston they had a direct flight ready for my destination. Very poor management I was stuck in Chicago with no money or food for hours then after they start boarding for my new flight they tell me that I may not be able to get on even with ticket in hand. It was a joke and very stressful"

Pros: "Boarding was uneventful, but I wish I could have gotten a gate check....I;m 76 and getting my bag above the seat is difficult. But the gate attendant said there was no gate check on that flight."
Cons: "I had a center seat and that is very uncomfortable for me."

Pros: "Got there on time."
Cons: "Private screening does not work well. Very little kneeroom. No room in seat back pockets to put anything."

Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."

Pros: "The pilot apologized profusely for our delayed departure, and offered us free in-flight TV. He made up time, and we arrived only 30 minutes late (take-off was delayed over an hour)."

Pros: "Nothing."
Cons: "Airplane went to the wrong airport and caused 3 hour delay . Missed my connecting flight."

Pros: "Suitcase arrived at the carrousel on time , much better than Houston."

Cons: "Delayed and got downgraded without refund of difference"

Cons: "I wish I could have gotten more beverage (water) during the flight. Very dry in the cabin but all-in-all, it was a pleasant experience."

Pros: "This leg of my journey was fine. Sat in the middle seat. Was able to sleep most of the way."

Cons: "Crowded"

Cons: "Seats were uncomfortable and dug into my leg the entire flight causing a bruise."

Pros: "They worked me into the next morning out of Bismarck"
Cons: "Lack of hotel. They did not even offer a hotel."

Pros: "United seems to be recycling which is a good thing."
Cons: "The obnoxious child sitting behind me. He kicked the seat and pulled on the tray."

Pros: "Instead of a 4 hour layover in Denver, I was easily able to get on an earlier flight to slc thank you to such a wonderful front desk agent. Even the crew members on board were so pleasant you could tell they truly enjoy their job and want to make for an enjoyable flight. Thank you United!! Will be flying with you again!!"

Pros: "Extremely friendly crew"
Cons: "No entertainment, but that is expected"

Pros: "Efficient boarding"
Cons: "Very rough flight but pilot did a good job of keeping passengers informed"

Pros: "My flight home was surprisingly faster than I thought it would take and the entire time I was comfortable and relaxed."

Pros: "The crew members were welcoming and the cabin was clean."
Cons: "Only limited drinks were available and then the flight attendant forgot to bring the water I requested. Thankfully it was a short flight, so it wasn't that big of a deal."

Pros: "Customer service at Dulles was helpful"
Cons: "My trip was jacked up on both ends, starting with cancelled flight at 11 p.m. the night before, phone calls to United to change flights on the way out, and then maintenance on the way back home, which caused me to miss my connection in Dulles. Horrible accommodations, bad replacement flights, baggage service in Syracuse was dishonest and apathetic. All around bad."

Cons: "It was an enjoyable trip, no complaints whatsoever."

Pros: "Price was good but had to pay an extra $25 for baggage. Guess this is the new normal ans since I dont fly much I wasnt aware."
Cons: "Delayed flight due to a maintenance issue."

Cons: "Flight was delayed three hours which screwed up my connecting flight and put me in Minneapolis for the worst of the rush hour traffic"

Pros: "So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful."

Pros: "Frankly, there wasn't much about this flight that I liked besides the fact that I was lucky to have an empty seat next to me. Otherwise it was terrible."
Cons: "To start, my flight was delayed an entire hour due to our plane being towed from terminal B all the way to terminal C. I feel that is something that should have been looked into considering where the plane was coming from previously and the flight should have been planned for a later time to accommodate the wait time. Then as I am about to board the plane overhead compartment space ran out of room forcing me to check a bag which is why I brought a carry on to avoid any confusion when it came to checking the bag itself. When I arrive in Denver I go immediately to the baggage carousel and wait almost a half an hour for my bag which never shows up. Turns out when being forced to check my bag at the door it was tagged incorrectly with someone else's name and also a different flight schedule then my own. The Denver United team helped me find my bag, but after an hour and a half the ride I had arranged had left, I was over two hours late for a get together I was attending, with no way of getting home. I have never had such a terrible flying experience like the one I experienced on 12/11/15. I will never fly United again. I work in customer service I understand that people make mistakes but bottom line is to mark someone's bag with someone else's name is an extremely careless mistake that cost me my way home, my time, and my patience. Needless to say I was extremely unhappy and disappointed with United yesterday."

Pros: "Nothing remarkable, which is the way I like to travel!"

Pros: "Really nice crew, I loved my seat assignment, Swift and easy boarding."
Cons: "Comfier seats"

Cons: "3 lbs over on luggage wasn’t an issue leaving but return made big deal and said she gets audited and can be a couple of lbs overweight. Wanted $75. So we threw away some liquids and dispersed some closed into carryons. Really stupid. Seats super small uncomfortable always have their hand out for payment for everything. Not eager to fly frontier ever again."

Cons: "Plane was scheduled to depart at 8:20 pm it was then delayed until 8:58 pm due to weather. We all boarded the plane and were ready for take off when a maintenance issue was discovered. We all deplaned and we’re told we would be put on a new plane arriving from Seattle set to depart at 11:30 pm. This departure time was delayed until 1:35 am and then 2:35 am because the captain had timed out and we would need to wait for a new pilot. Also due to the first delay everything was coded as “weather” and customer service was unable to give hotel rooms. This miscommunication between corporate and passengers and the late night created lots of frustration. Instead of being helpful or honest customer service called security on the disgruntled passengers. I heard no threats of violence just elevated voices. At midnight Frontier began handing out meal vouchers (15 dollars to McDonald’s) as a way to increase morale. I finally gave up and requested a refund, got a hotel, and a new flight on a different airline (all Frontier flights the next day were sold out). When I asked what would happen to my checked luggage they said it would be sent to Dallas (my destination) or I could pay for it to be sent back to Denver. The flight and my luggage arrived in Dallas at 5:30 am. Paid $400 for Southwest flight the next day (flying into different Dallas airport away from my parked car and luggage) just for the guaranteed service."

Pros: "Fairly friendly staff. Could be better"
Cons: "1.5 hrs late each way in departure. 4 or 5 diferrent reasons given. That seems pretty consistent except for 1 one way of three flights with frontier this year. And mostly disgusted with the baggage/stroller crew next to us as we boarded and waited an hour to leave denver. A big white guy with brown hair was literally tossing chairs and strollers down his ramp. They were bouncing n I seen a wheel fly 20 feet in air, which he broke off of a stroller."

Cons: "The small seats and no leg room"

Pros: "cheap"
Cons: "no amenities"

Pros: "In every way"
Cons: "A to Z"

Pros: "Frontiers crew/flight attendents are very nice and personable"
Cons: "However, All the delays and lack of clear communication were not good, especially on the way back from DIA to DFW on 6/6. Plane was 2 hours late on the way out and back."

Pros: "Lots of leg room on both flights which was nice. Flights were on time."
Cons: "Second plane's drink trays were barely big enough for a cell phone. Not sure why they were so small. Baggage fees were a bit higher than some other carriers."

Pros: "Nothing"
Cons: "Flight leaving Milwaukee was delayed due to technical problems. Got on the plane an hour late, sat on the plane for over an hour, had to get off the plane and wait in the terminal for 2 hours therefore missed my connecting flight and have not arrived at my final destination. There was nothing offered for the trouble or inconenience (snacks, drinks, etc.). I had to miss an important meeting and never want to fly Frontier again."

Pros: "The flight attendants were friendly and efficient."
Cons: "They charged me $60 for a carry-on. Inexcusable"

Pros: "One of the attendants was courteous and entertaining. She made the trip that much more enjoyable."
Cons: "Price of drinks and snacks. I was disinclined to order anything, and kept to myself."

Pros: "The best part about the flight was when we landed in Dallas."
Cons: "The most uncomfortable flight I have ever been on. The seats were very hard and could not adjust. There was no information about the flight provided at any time during the flight except for when we were preparing to land. Compared to American Airlines (which we flew with on our way to Denver), Frontier has no comparison. There was absolutely no entertainment provided, and there were additional costs and fees at every turn. Not only do they charge for any and all refreshments, they also charge you to have a carry-on bag. The flight was also very very loud. The cabin rattled and roared for the entire hour and a half flight. We will not be flying Frontier again unless some major upgrades are made."

Cons: "Fees for everything... when I got to the airport I had to pay for my seat, my checked bag and MY CARRY ON bag. Unbelievable! Trick you with low fares and then stick it to you on fees. I'll just pay a higher fare with another airline without all the BS"

Cons: "It waa cancelled"

Cons: "Rude about luggage and not polite"

Pros: "First time flying with Frontier. No complaints other than having to pay for my carry on luggage. But when I only spent $80 (taxes and fees included) to fly from Dallas to Denver, I'm still happy."

Cons: "When we booked the flight and there wasn't any disclosure about luggage expense and the check in personnel didn't tell us that it was cheaper to check all the bags, so we inadvertently paid for one bag at check-in but then paid a premium to pay for the additional carry on bags. NOT a good experience. This added an additional 120 dollars to our cheap fair. Full disclosure is always better"

Pros: "Delivery of promised services"
Cons: "Things out of anyone's control ie security"

Pros: "Easy boarding, older model plane with reclining seats and padding, friendly crew members, flight was 45 minutes early upon arrival."
Cons: "Expensive carry on fees."

Pros: "Friendly check-in at Denver airport, smooth process"
Cons: "Nothing really."

Cons: "I bought my ticket online for $41. I went through two long lines to get my boarding pass. At the end of the second line I was refused a pass because it was 25 minutes until flight time. I was told I had to be rebooked on another flight to the tune of $99 plus $30 baggage fee. Since I had no other choice I rebooked for a flight NINE hours later. After all this I was sent to TWO different WRONG gates nearly missing that flight. At least I got an apology for that. The wrong gate fiasco was because Frontier shares gates with Jet Blue and Spirit. I could not hear the gate change announcements because I am hearing impaired. A lovely way to spend a day in Denver!"

Pros: "crew was fantastic"
Cons: "seats do not recline, and very narrow."

Pros: "price is excellent"
Cons: "changed gates 3 times and flight delayed due to maintenance issues"

Pros: "Same as flight SLC to Denver"

Cons: "No complementary drinks. Short fold down tables."

Pros: "We boarded quickly, the plane was clean, the fare was cheap, and the crew was courteous."
Cons: "I didn't like the tiny tray table."

Pros: "The price"
Cons: "You get what you pay for, I guess. It's so sad to see a once customer-focused company become only about the numbers. Tiny seats, EVERYTHING is an up charge."

Pros: "flight on time"
Cons: "totally squished between two largely overweight individuals. This was the most awkward interaction I've had with the human race in my 41 years of existence. Can there not be an overweight seating section with two seats per row and charge them more?"

Pros: "Nothing"
Cons: "Everything"

Pros: "We left on time."
Cons: "The children crying"

Cons: "Very slow baggage claim. Had to wait about 1/2 hour."

Pros: "Your crew was nice"
Cons: "I am 6 feet tall, and found your seats entirely too tight for my frame. I'm not overweight, just tall, as are many people. Worse, I paid $150 for my ticket, and other passengers I spoke with paid either $100 or $38 - round trip. Apparently I didn't check your site on the days of the week that you offered your discounts. I then had to pay $40 x 2 for my little carry on bag, which was ridiculous. I plan never to fly with you again."

Cons: "The plane didn't leave the terminal for over an hour after boarding!"

Pros: "Radio went out and the flight was delayed leaving. Also, when has Frontier has started charging for carry ons? I could have gone with Spirit if I'd known that... During the delay passengers were welcome to get off the flight but were reminded several times how much it would cost to rebook if they missed the reloading process ($99.00). After delay the staff was offering complimentary beverages due to the delay...(how much does it really cost to offer water & sodas?) So I would have been charged for a cup of water??? The staff seemed rude and several times I was nudged, slammed, bumped into (I was in an aisle seat) and ever was acknowledged by the crew members who did it. It just seems overall that it was all about the money that the employees are unhappy and that it is not about the satisfaction of the client. First and last time I'll travel with you...."

Cons: "We were about thirty minutes late leaving saying they were still loading bags. We got in late and they told us some bags didn't make it' but to check at the baggage carousel 37. We waited about thirty minutes they then came down and told us none of the bags made it."

Pros: "The crew was fine. Very professional. Plane was clean."
Cons: "No notice up front that carry on luggage would be charged $30 each way. Had to pay for everything snacks, drinks. I would not be surprised if the bathrooms had a charge. No entertainment. Seats are so close together that they are made not to recline."

Pros: "Some jackhole took my seat and wouldn't move I called ahead about additional charges and they lied to me"

Pros: "Good service"
Cons: "I don't like the fact that you don't have the option to choose your seats before paying and if you do ask for a better seat they charge you. The price for checking in a bag is ridiculous."

Pros: "Staff and timeliness were great!"
Cons: "Comfort was poor- I'm a tall guy and the regular seats are too small and not very comfortable to rest in."

Pros: "Quick flight."
Cons: "Changed gate without notice. Seats did not recline. Paid extra for setting next to spouse and had to pay extra for carrying on bags. Too much!"

Cons: "What they dont tell you is there is no carry on gym bag and charged me 40$ to check it"

Cons: "Flight was late, seats were tiny and uncomfortable, plane wasn't clean, baggage took 25 min to arrive at carousel"

Pros: "So quick!"

Pros: "It was on time, our party was seated together, and I wasn't cramped! Flight attendants were pleasant! I wasn't expecting much for the price I paid but it was a great flight :)"
Cons: "Nothing :)"

Pros: "Knowing I don't have to fly with Frontier ever again!"
Cons: "-delays -90 min baggage wait -sitting on runway 90 mins -uncomfortable seats -no concessions"

Pros: "Nothing, if I could give it 0 stars I would"
Cons: "Hidden fees, rude flight attendance, no food offered, seating was clean"

Pros: "The take off"
Cons: "Your check in is awful. I have to pay 3 different times Could not use my phone for boarding pass. Had to use hotels computer. No tea pre check. I will only use frontier when I have no other choice. You CEO commercial is awful."

Pros: "I liked the boarding process. Young and pleasent lady made that happen with the right amount of vigor."
Cons: "Food selection was not sufficient. Some items on menus were sold out before they started taking orders. No magazine in the seat pocket, not even the sky mall shopping one."

Pros: "Flight left and arrived on time."
Cons: "They charge for EVERYTHING! Don't let the cheap ticket prices fool you, they make their money back in stupid ways. Charging for carry on bags drinks and snacks etc. the seats were very small and uncomfortable."