Pros: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"
Cons: "N/A"
Pros: "Arriving 40 minutes ahead of schedule. Delta makes more an effort to provide spacing between passengers and provides sanitizer wipes both on boarding and with the snack pack."
Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Cons: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."
Cons: "Seats were a little dirty especially for the COVID-19 going around."
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Cons: "Allegiant needs to get stuff together when it comes to boarding."
Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."
Pros: "The crew was very nice and professional. Seats were as comfortable as they can be"
Cons: "I really didn't have any problems , very pleased with the airline"
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Cons: "There was no way for us to add another bag after our seat placement. No one answered the phone for Alligent and the website didn’t work. It costs $20 extra to do this at the airport. Even though it was not our fault that there was no one answering phone calls (and no way to leave a message)"
Pros: "Definitely the price. Fairly quick boarding process, just a little congested. Decent priced drinks."
Cons: "Not the most comfortable seats, but there was no one next to me, so it was okay."
Pros: "Very efficient. You cannot beat the price. All I expected is to get there."
Cons: "The plane was very clean and looked new, the seats were comfortable but did not recline. I missed that."
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
American Airlines customer service was extremely poor. They canceled our flights multiple times. Then put us on standby trying to get on flights instead of booking us on a confirmed flight to get us home. So flight after flight we kept our hopes up just to be disappointed and stuck from a connecting flight. We had never been to Dallas so we were sleeping on the floor at the airport waiting to get home.
Check-in was a nightmare. At least half the self-serve kiosks were out of printer paper so were out of service. It was chaos. No one was directing traffic, so you had to hope you were in the right line. We finally got to a kiosk and checked in, and printed one bag tag for checked baggage. We were in line to drop off the checked bag, and the lady working that station just walked away and didn’t come back. After we waited a bit, another person in line went to ask at the nearby counter if the bag check person was coming back, and she wasn’t, so we had to find a new line and wait all over again. Once we got our bag dropped off and our tickets, the rest was easy. The security line went quickly, and the terminal was clean and nice. Our flight was great and the flight crew was excellent. I think if someone had kept up with the kiosk printers, a lot of the check-in headaches and stress would have been solved.
Pros: "Nothing,really other than the fact that it Got us home."
Cons: "At least offer water. There was no service whatsoever"
Pros: "Crew was friendly and nice"
Cons: "Absolutely no covid regulations in place, completely packed flight, boarding was horrendous everyone going in at once"
Pros: "Crew was good"
Cons: "Seating sucked, did I say sucked. Greed never give the customers that pay your bills better comfort and leg room. Greed greed greed. Scumbags"
Cons: "Plane had to land in a different city due to inclement weather. Very disorganized process, huge traveling setback, never got my travel voucher."
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Pros: "I did not take the flight, I stopped in Miami instead."
Cons: "Don’t know because I did not take this flight."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Cons: "Taking off on time. But they did get another plane. We arrived about 5 hours late."
Pros: "Got there safely."
Cons: "The seats are miserable small and uncomfortable. More options for snacks for the cost of the ticket!!!"
Pros: "We had an issue with the baggage which h we were able to resolve quickly and easily and get some money back."
Pros: "Great, friendly crew and excellent customer service from flight attendants."
Pros: "Crew was great."
Cons: "Doing better with last minute delays and connecting flights. I’ve lost my bags for the second time now"
Pros: "Boarding process was easy"
Cons: "Would've like more entertainment options, like screens at each seat or plug outlets"
Cons: "The seat that don’t recline have a very poor posture to begin with. Flight was delayed and didn’t depart for a while."
Pros: "We did not have to wait long for our luggage."
Cons: "Our flight was delayed over an hour."
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Pros: "The crew was great and the landing into Denver was very smooth."
Pros: "The crew was nice and very respectful to all the passengers."
Cons: "Comfier chairs"
Cons: "Horrible airline. But I knew that. Didn’t have much choice on short notice. I avoid this airline as much as humanly possible."
Pros: "Nothing."
Cons: "At least they didn't try to sell us again on the credit card."
Pros: "The low initial ticket price"
Cons: "Having to pay for a seat and baggage after buying a ticket. I got an earlier standby Delta flight on Friday so I skipped the first Spirit flight (which ended up being delayed anyway). On my flight back to Denver today, I found out in the terminal that my entire trip was cancelled because I missed my original outgoing flight. I was never notified of this cancellation through email or phone call. I was then asked to pay another $200 for a one way ticket back to Denver. Luckily I was able to fly standby on Delta again instead. Never flying Spirit again. Terrible customer service as well."
Pros: "Nothing. I was treated so poorly I walked away from their customer service and bought a ticket on another airline."
Cons: "I was 5 minutes late over their 45 minute required check in window. So they cancelled my ticket. For $100 they offered to reschedule me. And for another $50 they would check my bag. On a different airline I paid another $100 and got a complete round trip ticket, about 10 minutes later."
Pros: "Nothing"
Cons: "I arrived at the terminal three hours early, connecting from a non-Spirit flight from Central America. Spirit employees wouldn't check me in, saying they were too busy and I need to wait, but no worry, there's plenty of time. Asked again later and was told to check in online. Checked in online and was told (after the many upsell screens) that I couldn't print a boarding pass and needed to go to a Spirit counter. Went back to the Spirit gate and they said I hadn't checked in so they gave away my seat, and they didn't have another flight until tomorrow. Did I want it? Nope. Bought tickets on a real airline. Will never, ever travel with Spirit again."
Cons: "The seats are cramped and on the way back, they canceled all flights back to Houston, causing us to pay an extra $600 in order to get home to work on Monday."
Pros: "Absolutely ridiculous policy on making me go to a different terminal to get a boarding pass. Every other airline in the United States can issues electronic boarding passes these guys blocked me out 1 hour and ten minutes before the flight and said I had to go to terminal E counter to get boarding pass. I was at terminal A. Because I did not have boarding pass I could not enter through terminal A and use skylink I had to take the bus instead. That took 25 minutes. Then when I arrived at counter they said the flight was closed. And even though it was 25 minutes before boarding I was out of luck. The rude counter person said I should have been there 3 hours before the flight and now all they can do is reschedule for another day and it will cost an additional $100. Fortunately there were about 10 other people in a similar situation as mine and it became overwhelming for the counter people and they started issuing us tickets. This caused 10 of use to rush to security yelling we only have 10 minutes to get to flight. Fortunately all the people in line were understanding and TSA did the best they could but it still took time and probably stressed everyone out at security including TSA. This was just a money grab by Spirit airlines. Any other airlines an electronic ticket would have issued to my phone and I could have entered security at terminal A, caught skylink to Terminal E for my flight and been at gate 30 minutes before departure. This ridiculous policy of locking me out over an hour before the flight caused a great deal of stress to myself, the spirit counter crew, the TSA, all the other airline passengers waiting at security, and all the other spirit passengers who were gamed by Spirit airlines moneygrab. I intend to file complaints with Better Business Bureau, FAA, and Homeland security. This was totally unnecessary chaos!!!!"
Cons: "Absolutely ridiculous policy on making me go to a different terminal to get a boarding pass. Every other airline in the United States can issues electronic boarding passes these guys blocked me out 1 hour and ten minutes before the flight and said I had to go to terminal E counter to get boarding pass. I was at terminal A. Because I did not have boarding pass I could not enter through terminal A and use skylink I had to take the bus instead. That took 25 minutes. Then when I arrived at counter they said the flight was closed. And even though it was 25 minutes before boarding I was out of luck. The rude counter person said I should have been there 3 hours before the flight and now all they can do is reschedule for another day and it will cost an additional $100. Fortunately there were about 10 other people in a similar situation as mine and it became overwhelming for the counter people and they started issuing us tickets. This caused 10 of use to rush to security yelling we only have 10 minutes to get to flight. Fortunately all the people in line were understanding and TSA did the best they could but it still took time and probably stressed everyone out at security including TSA. This was just a money grab by Spirit airlines. Any other airlines an electronic ticket would have issued to my phone and I could have entered security at terminal A, caught skylink to Terminal E for my flight and been at gate 30 minutes before departure. This ridiculous policy of locking me out over an hour before the flight caused a great deal of stress to myself, the spirit counter crew, the TSA, all the other airline passengers waiting at security, and all the other spirit passengers who were gamed by Spirit airlines moneygrab. I intend to file complaints with Better Business Bureau, FAA, and Homeland security. This was totally unnecessary chaos!!!!"
Pros: "The boarding process was good. T The staff friendly, but should smile!!"
Cons: "The seats were uncomfortable."
Cons: "Flight was delayed for some reason, but it was only for an hour."
Pros: "Seat was comfortable"
Cons: "It cost more for a carry on bag than a checked bag."