Daily cleaning, installation of cabin HEPA filters on flights from Bloomington to Montana
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Scores according to KAYAK customer reviews
Pros: "The staff were awesome!"
Cons: "no covid-19 precautions were taken."
Cons: "Cancun airport terrible. Take off line was 20 planes deep on run way. Horrible experience"
Pros: "Pilots and crew were amazing"
Cons: "It was perfect"
Pros: "Efficient and sanitary"
Pros: "Very clean and safe. Practicing social distancing. Provided hand sanitizer wipes and snacks in a bag"
Cons: "When disembarking the plane there should have been more organization for social distancing. There shouldn’t be people standing over your trying to hurry and get off the plane. Everyone should stay seated until it’s time for your row to get off. None of the flight staff made people do this"
Cons: "Sitting in first class"
Cons: "Appreciate the communication from pilot when on tarmac"
Cons: "Get us off plane. Been stuck at gate in plane for over an hour."
Pros: "Got to my destination without any issues"
Cons: "Seats/seating area are too small, and I'm not a big person."
Pros: "The pilot and steward"
Cons: "Both flights delayed. No information at all on my the first one was delayed. The second, due to mechanical incompetence"
Pros: "The flight attendant (age gentleman) with the quite sense of humor, and converse with a measure of ease. A role model for others, a nice aptitude than one can learn from."
Cons: "Just keep up the good work and always work towards self development. Treat others the way you would like to be treated, with respect."
Cons: "They left without us. They could have waited a few minutes knowing we were on a delayed flight but didn't. They actually left early."
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Cons: "Plane too small to have any on board entertainment"
Pros: "I thought the boarding process was somewhat messy and should have started sooner."
Cons: "The sound and touchpad on my entertainment console didn’t work too well during the flight."
Pros: "Not comfortable a little but scary on the flight to Detroit. Way better coming back to Denver"
Pros: "The crew was amazing my daughter is still talking about how nice they were to her."
Cons: "Nothing at all!"
Pros: "I called to change seats for my citraveele and it was not adjusted"
Pros: "Food Getting moved to the exit row for the extra leg room"
Cons: "Didn’t like having to wait so long to book my seat and ended up on the back row the worst seats on the plane"
Pros: "Crew and flight"
Cons: "Price for food and number of bathroom available"
Pros: "In general the crew attitude toward passengers"
Cons: "Toilets have been modified that a person could barely do his needs"
Pros: "The seats were comfortable, and I appreciate the eye shades. There was a tremendous amount of turbulence on the flight that seemed to last for hours without a break. I have flown this route many times before and don’t remember turbulence that lasted so long without a change. The seatbelt sign was not on and the plane felt like a small boat in choppy waters."
Cons: "The food tastef awful and was minimal."
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Pros: "Not much"
Cons: "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."
Pros: "Quick boarding for a big plane. Lots of room for overhead luggage. Two beverage services. Nice crew!"
Pros: "I enjoy being a Gold SkyMiles member, which gives me the perk of being in priority boarding. I also enjoy seating in Delta comfort, especially on long flights such as the one to LA. Delta has greatly improved on keeping their passengers entertained by having the latest movies to watch, as well as, satellite television. Additionally, the mobile app is excellent since it allows you to check in and track your luggage."
Cons: "Delta needs to improve their food and snack choices. The snack choices (cookies, chips, fruit, pretzels) wasn't horrible but could be better. As far as food to purchase, Delta's menu is extremely limited and not worth the price of purchasing."
Cons: "For a 3 hour flight no onboard entertainment. Such a let down"
Cons: "Terrible boarding process. I booked the tickets months ago, but didn't have seats until the last minute. They didn't even put my wife and I together, but sandwiched 2 people between us. Boneheads."
Pros: "no one woke me up"
Cons: "Boarding process"
Pros: "It landed safely"
Cons: "Delayed take-off, one plane for hour or so."
Pros: "Ontime boarding, few minutes delay made up enroute for ontime arrival."
Cons: "Cabin service interrupted by turbulent weather."
Pros: "It's Delta so I got miles"
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in. Look for a flight with first class or a bigger plane, they have them"
Pros: "We were delayed about 45 mins. No extra snacks, service was slow (I was in row 10 and it was about an hour into the flight before I was offered anything)."
Cons: "Slow service, delayed, and wi fi was terrible. Tried to watch a movie on GoGo, but it buffered so bad."
Pros: "Friendly people and clean plane"
Cons: "They lost my luggage, I hope it shows up shortly"
Pros: "When we landed and I was able to get off the plane"
Cons: "The guy in front of me reclining his sea before take off and the crew not correcting him so I had to which I did. He told the crew "he had the right" Crew refused to correct him because he was on a buddy pass so the rules didn't apply to him."
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
Cons: "After reading the good things, you need more bad?"
Cons: "Not knowing where our seat was until the very last was disconcerting. My wife and I did not get to sit together"
Pros: "On time,smooth good servive"
Pros: "Quick flight; helpful and friendly staff"
Pros: "Comfortable seats, the crew on board was nice"
Cons: "Boarding and unboarding was unorganized and hectic. Also the crew broke my luggage and because I didn't go to the counter right afterwards I can't be reimbursed for it"
Cons: "Need more legroom"
Pros: "Flight very smooth.Just after landing,luggage pick up wait too long,almost after one hour later."
Pros: "First class stewardess was excellent."
Pros: "Manchester Airport first class. More services and convenient than JFK and Atlanta. Check in and gate staff great in Manchester. I"
Cons: "Plane change JFK. Staff with TSA looked like they slept in their uniforms. Information incorrect on wifi customs and caused delays. Customs agents first class."
Pros: "New business class configuration on Dreamliner - love that Virgin gives out pajamas, staff are always incredibly nice"
Cons: "Seats are surprisingly narrow, and lack privacy"
Pros: "The flight attendants were very helpful and friendly. In flight television helped. Spacious and comfortable."
Pros: "Flight was as expected"
Cons: "Unruly Kids in the plane"
"We were delayed in Charlotte for almost 2 hours because American Airlines didn't have flight attendants for our flight."
"I think the flight attendant and first class was terrific, but whoever had to work in coach where I say didn’t seem happy about it, extremely mediocre service, not friendly, just putting 1 foot in front of the other. Just seemed “over it.”"
Pros: "It was a nightmare. The reps were confusing and giving different answers"
Cons: "Everything could have been better I spoke to 4-5 AA reps/staff, they were horrible. Need lots of training."
Pros: "The crew was friendly, the cabin and bathrooms were very clean and the separation among passengers was unexpected and great"
Cons: "My flight was laid over due to weather so it may have been helpful to get a new boarding pass as we left the cancelled flight and maybe a voucher to help with hotel & food."
Pros: "Crew was lazy. Poor service and on their phones the entire time."
Cons: "Flying Delta instead."
Cons: "The fact that I can’t purchase a drink is ridiculous! I am willing to pay $8 for a can of beer and still can’t buy one. I believe many companies are using the coronavirus excuse as cost saving measures."
Pros: "The ground crew worked really hard to get us going."
Cons: "The flight was delayed 1.5 hours."
Cons: "Delayed flight"
Pros: "quiet, comfortable. good food in first class"
Cons: "people with "emotional support animals" should board LAST, not first"
Cons: "I purchased a seat upgrade, so much more leg room and a relatively comfortable seat. No seat back TVs so bring your own entertainment."
Pros: "Easy boarding, smooth flight, friendly staff."
Cons: "Small plane, kept hitting my head on overhead bins"
Cons: "The plane had a mechanical issue that they needed to address (due to the fact that they prior crew did not address it) and we sat in the gate for 2 hours waiting. No worries water was offered by crew and the flight had no food."
Cons: "They need more space and better food"
Pros: "Nothing. This was the worst flight I’ve ever been on."
Cons: "Pretty much everything. The flight was delayed for mechanical reasons. Then they boarded us and we sat for 3 hours on the tarmac because one of the air conditioning packs was broken. When we finally arrived, I found out my bag was lost. The worst flight of my life."
Pros: "Some of the flight attendants were helpful, some were not. The movie selection was good."
Cons: "The Food was not fully warmed, seats were uncomfortable. The boarding process did not seem organized."
Pros: "Food was surprisingly tasty for airplane food, vote would be lovely if someone could figure out how to produce a hash brown at the passenger seat without having it be limp"
Cons: "I’m guessing that a great many passengers would happily pay 10% more on their fair to have 10% fewer seats on board so that was actually possible to achieve a state of modest comfort while flying in a 12 hour flight."
Pros: "Customer service"
Pros: "Nothing, we had to deplane."
Cons: "This flight was completely messed up and ultimately ruined my connection and subsequent travel plans. We were told there was a 30 minute delay because of the pilot and shortly after we were told to deplane. I had to cancel. rebook with another airline while my bag traveled to Boston"
Pros: "Th flight was a few minutes late boarding but we landed on time. It was a nice smooth flight!"
Pros: "The flight attendant was very nice and tried to make our long delay tolerable"
Cons: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Pros: "Relatively smooth flight, departed and arrived on time"
Cons: "Overhead storage was crowded"
Pros: "I had enough legroom. Airplane arrived a bit early to destination."
Cons: "I did not find out until I looked at the boarding pass that our flight time was changed. We had to miss a family function to go to the airport sooner than expected."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "I was unable to order a vegan meal in advance of the flight online."
Pros: "Crew was very experienced."
Cons: "inadequate ventilation"
Cons: "Old, small seats, no tv, no WiFi"
Pros: "For me, a flight is “excellent” anymore if it’s on time and no one gets booted off the plane. Both flights were early!"
Cons: "Didn’t look he the free snacks."
Cons: "Very cramped."
Pros: "Delays, delays, delays. An initial delay of 1.5 hours due to a switched plane. Then they needed mechanics to check out a bird hit to the plane. That took another 3 hours to happen. And they boarded us first, then found the issue, deplaned us, had a gate switch and then the wait. Very frustrating! Once on board, everything went smoothly as it typically does."
Cons: "The long delay"
Pros: "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
Cons: "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
Pros: "efficiency of terminal and flight changes at Dallas-Fort-Worth excellent. valet service and complimentary checked standard carry-on bag."
Cons: "Didn't know about close connections and terminal changes until printing boarding passes. Snack offerings are minimal one almost all airlines for regular fares. a tiny wafer cookie or about 5 mini-pretzels are not very impressive. I wold much prefer peanuts to pretzels--an option would be good. The gate of outgoing flight to Bloomington kept changing on phone m messaging shortly before takeoff , about 6 gate changes in 10 minutes. Confusing!"
Pros: "Short flight."
Cons: "Boarding agents could use some customer service training."
Pros: "Very sweet and dedicated crew"
Cons: "Terrible dinner dish "pasta w pesto", flavorless. No TV on the seat Old seats. No leg room."
Pros: "Wonderful flight. arrived 15 minutes early. crew pleasant."
Pros: "I liked the entertainment provided and the available movies to watch. I liked the windows and how you can control the tint instead of just opened and closed. So I could still see out of the window, without being blinded and without getting warm."
Cons: "I did not like the fact that the WiFi was not working for me the entire flight. I’m not of average size, which the economy seats are designed for, so I was not comfortable at all, but that was expected."
Cons: "Leg room/space BA offers is calculated for short and small body frame passengers and it is on not acceptable. It feels like cattle Wagon. BA should show consideration for real passengers not some sort of statistical average. I am 6'4" and sitting in your plane's cabin inflicts hours of body pain. The space given is sufficient for children and teenagers. Also sitting in the hot cabin for extended amount of time is extremely uncomfortable. Why there is no cooling and proper air ventilation right from the beginning?"
Pros: "Smooth flight"
Cons: "Service was terrible. Uncomfortable and good was not at all tasty"
Pros: "Overall it was very comfortable and smooth flight."
Cons: "The airplane was looked new, clean and the seats were very comfortable."
Pros: "Complimentary cocktail! Great selection of entertainment on our own personal screen."
Cons: "Boarding agent was abrupt"
Pros: "Had window seat. Seat to close tho bulkhead wall. Shoulder literally resting on the side of wall the whole flight."
Cons: "See above."
Pros: "Got to my destination on time."
Cons: "Where to start? How about when I checked in at the counter, I asked the check in attendant to add my FF number on my ticket. They said they'll get right to it, handed me my tickets and sent me on my way. It never happened. Not a big deal, I can request the mileage post flight, but still something. Look at my tickets, that I had booked a week in advance and specifically reserved an aisle seat. My ticket says "Priority Verification," whatever that means. Turns out it means you don't have a seat, and you get the worst of the worst. So what seat is the worst? How about the middle seat in a row of 5. The middle in a row of 5, on a transoceanic flight... What kind of airlines has 5 in a row? The guy next to me spent $300 for his ticket, I spent $1200, for the same flight, and this is the kind of seat I get? The plane felt like it was straight out of the 90's, carpeted center walls, old seats, tiny tv's. Overall, a plane that felt had not been updated in decades. Took 20 minutes for a flight attendant to respond to the flight attendant sign. This wasn't during beverage or food service, just a normal time at cruising altitude. They also don't have eye masks. Every other transoceanic flight I've been on has them provided in the seat pocket, American Airlines doesn't even have them on the plane! Economy class has no USB or power outlets, the in flight entertainment is about a 5" screen in probably 260p resolution. Decent selection of movies, but you have to join the movie in progress or wait approx 10 minutes for the next movie to start. Legroom was okay unless you had one of the entertainment boxes in your way, then that takes up 30% of your space. Some of the tray tables do not have cup holders, on the top, bottom, or anywhere on it. Also my table was tilted, so every time I put a cup on it, it slid right off. Seems like a minor complaint, but eating dinner and fighting a sliding cup the whole time is a pain. Dinner and breakfast tasted decent, but you can tell American is cheap on the food. Most airlines will give something like a main course, a bread roll, fruit cup/salad, juice, small dessert. American gives you the main course and a fruit cup and that is all. Crappy utensils too. Overall, if I had paid maybe $200 for the flight, I wouldn't have any room to complain, but because American holds the government carrier contract for FY17, I had to fly on them at exorbitant cost, and would never recommend them to anyone."
Pros: "The crew, and the plane, confy. Was a good flight in general."
Pros: "No much"
Cons: "Aircraft is small, boarding is a mad dash to the plane"
Pros: "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
Cons: "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."
Pros: "He enjoyed everything about the flight it was comfortable the crew was excellent he met nice ppl thank you for the safety and class."
Pros: "Is AA ever slightly embarrassed by the fact that their planes look like they're from the 80?"
Cons: "Shared TV?!!"
Pros: "The staff was friendly and helpful"
Cons: "There was a ton of turbulence"
Cons: "1 1/2 hour delay waiting for another plane was ridiculous."
Airlines flying from Bloomington to Montana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Bloomington to Montana
Masks required on board, masks provided on flights from Bloomington to Montana
Social distancing seating
Middle seats unavailable to book on flights from Bloomington to Montana
Testing for antibodies, testing for symptoms for flights from Bloomington to Montana
Waiving of change fees. Search flexible flights from Bloomington to Montana