I thought the service was very nice and pleasant. There were no hiccups and no issues so overall a good experience.
It was a pleasant surprise to have complimentary Wi-Fi on the flight
Flight was delayed, we could have been notified earlier and in a consistent manner. App was not refreshing for another passenger to get the latest flight status. We could have stayed and waited at the hotel instead of waiting at the airport had we known the flight was going to delayed for more than 5 hours. The toilet is too tight, and needs to be cleaned more frequently (every hour). The entertainment screen froze, the touch screen not responding to touch. We were upgraded to comfort, it is more comfortable than regular economy seats.
The baggage belt was not updated on the Delta App and was displayed on the wrong belt board. Was not expecting this to happen.
The plan was delayed and left DC 90 minutes late. However, it showed a 20 minute delay on the delta app, then a 12 min delay. It turned out to be an hour delay. I found out where the plane was with flightaware. Stop keeping customers in the dark about what is going on.
Pilots lied about waiting on “paperwork”. Sat in the plane for over an hour, waiting on some papers to be printed according to the pilot and then all of a sudden he says good news maintenance is finally on their way. Maybe they can fix it before we get our paperwork. Ended up missing my connection in LaGuardia and as a result, had a fly home to Lexington instead of the Louisville airport. Then paid $100 to uber to Louisville since it was midnight by the time I got in. I wish they would just be transparent with passengers sometimes and not try to beat around the bush on why things are delayed.
One of the flight attendants was a little cranky. I appreciated the free wifi and plug to charge my laptop
The flight was smooth, the crew was great but the plane was quite old
The flight was delayed 90 minutes The Gate was wrong The Restroom on Aircraft was not clean There was a half used water bottle in my seat
Cabin was not pressurized properly. Several passengers had respiratory difficulties.
We had a wonderful experience with Aer Lingus. The seats were too close for the long trip. The crew was absolutely perfect. They were so caring and thoughtful! My husband did not have a good experience with Air Lingus on the phone when trying to take care of getting better seating because he is disabled and needed a wheelchair prior to the day of our flight! Mariam R. in Boston was so helpful with seating and getting help for my husband. Filip Pytka who works for OCS was extremely helpful! He made sure that we had the lift because my husband could not climb the stairs to get onto the airplane. He took us from the gate all the way down to where we needed to be.
Well, I think we left close to on time. Crew was “eh”.
Seats are terribly cramped. I’m only 5’2” and my knees were practically in my face. No room to put a normal size bag under the seat and when the person in front of you reclined their seat your tray table was in your lap. This is the airline’s way of cramming more seats into the plane to make more money. I’ll think twice about taking Aer Lingus again since there are a few other options from Boston to the Emerald Isle.
The food was mediocre, the coffee was terrible. The entertaining selection was plentiful. They lost my checked luggage which put a damper on my 10-day vacation.
Weeeeeeell, you folks know economy class on Airbuses well--you're packed in like sardines. We may actually spring for more expensive seats next time, with a little room to stretch out. NO room to stretch out in Airbus economy class! :-) Apart from this, the food was decent (considering that it's mass-produced, and has severe spatial restrictions of its own), the staff were friendly enough, and there was a wide selection of movies, etc. to watch. Overall, I'd tend to use the word "adequate" rather than "exceptional" for my experience. But really, how could it be otherwise?
Food was very bad. Boarding was disorganized and messy. Crew was friendly
Gate agents kind of serious. Had to wait til arriving at gate to choose seats. Thankfully they did give us seats together! And grateful the honored our age, giving us seats at the front.
Great service on the plane and by ground staff. great prices. I was able to change seats on the plane. The allocated seats cannot be changed when checkin in online. They have to be done at the airport if you check in at the airport or on the plane by asking a stewardess / steward.
Great travel. Wonderful experience. Hope to do it again in the near future. God willing
The transatlantic flight was wonderful. The regional reminded me of jet blue. Crazy and packed. Not enough overhead space and tough on elderly.
The flight was canceled on a Thursday last minute. I lost thousands of dollars in hotels and car rental
Really like the idea experience on this airline I will use again
The food on the flight was of marginal quality. Small bits of chicken, instant mashed potatoes and some carrots. The rolls were very dry, nearly inedible. The seats were quite small and didn’t allow for any shifting of position during the flight. There was limited leg room.0
We liked the flight but while we purchased an aisle seat, our seats had a different configuration on this flight. A fellow passenger suggested that the airplane had been changed. Too bad we were not informed and had no chance to modify our seat preferences. We were stuck in the window and middle seats with no chance to walk around and go to the bathroom without disturbing our sleeping fellow passenger.
Moved the flight an hour later, were not reliable about confirmation, website didn't work, no gate information, boarding was a mad house. Flight itself was fine and short. Organization needs work.
Not having to check carry on bags when plane wasn’t full. (The told us it was)
The connection required us to travel from terminal A to terminal E with very little time in between flights. While waiting in line, we were called to the service desk to provide our passports. We provided our passports at time of check in, assuming that American Airlines doesn’t communicate well with Iberia, this was a headache.
First flight was 5.5 hours delayed, the notification came within 2 hours of the flight (bags already checked in). connection missed- no one working on getting us on an alternate flight, knowing where our luggage will be. It was chaos figuring out how to get to our final destination. Customer service throwing us into nowhere on the phone- all while we have 2 small kids on us. It will take the whole vacation to recover from this experience. I am scared how the return flight will go in August. Check-in staff (not sure if they are airport hires or iberia hires- beyond rude, especially in Madrid.) On-plane staff, food and entertainment were good.
When I bought the ticket, right away I got a problem, I had to cancel. Unfortunately never ever I will use kayak or Iberia again. When trying to cancel kayak told me to talk directly with the airline, the airline talked to me through whatsap and told me to deal through kayak. Both of u never took responsibility in helping me out. You kayak did not want to deal with me. I called my credit card and now we r disputing the charge bc u have a pathetic customer service.
I’m hoping for WiFi included. Everything else was very good
We didn't get the coffee with breakfast in the morning.. 30 mins lazer I asked flight attendant why don't we get coffee now at least.. after the breakfast..she said that captain announced possible turbulences fee minutes ago, which didn't ecplain why we didn't get it with the breakfast..breakfast was very poor btw..just little pastry which you can eat in 4 little bites. Turbulences fortunately didn't even happen.. but we didn't get that more than necessary coffee in the morning after the night flight with very poor sleep.. They just served breakfast 1 hour afzer we took off..at like 11 PM.. that doesn't make sense at all.. Also, flight attendants weren't very nice..they looked like they're not happy with their job.. :/
Flight was 1.5 hours late to depart so changed flights to Swiss Air.
Entertainment was good. Food was mediocre. Service was mediocre. New plane was smooth
Staff was great. Space in bathrooms was very good. Boarding went smoothly due to aisles. I would like more room in coach. 2 more inches would be helpful. Lost luggage was a big issue; more on the administrative side than flight related, but diminished the flight experience.
Flight was cancelled and I got rebooked with anther airline. Also had booked a direct flight and got a layover.
The seats are designed for 12 years old, but pretty uncomfortable for the average adulte!!
Boston Logan is a crummy airport - signage is terrible or lacking in areas. Boarding seemed to be a free for all and with all the different airlines speaking, you couldn't tell who was supposed to be where and when. Plain and simple, airlines should board from the back of the plane to the front. Also someone was sitting in my seat. By the time that was figured out, I had to place my overhead behind me which made de-planing more difficult. Logan is not Lufthansa's fault so that is not on them, Boarding is on them! Still, overall it was a Good Experience flying with Lufthansa. This is not my first flight with them...
The Lufthansa part was wonderful. The short connection flight was not.
Both flights were late for what appeared to be the airline’s not having the planes ready. Arrived over 6 hours late.
Seats were not the most comfortable and food options weren’t great but overall but everything else was excellent
We waited at BOS at the gate for an hour and couldn’t get a drink or anything. Once in the air the service, food and ride was excellent.
I travelled in business class and was disappointed by lack of service, curt and borderline rude time of the crew and to top it off, all of my luggage was delayed. It was like pulling teeth to even report the missing luggage and recover it the next day from the airport.
The seating has become ridiculous… like a contest to see how narrow and short they can be made- forcing anyone over 5’1 to pay more to not be twisting oneself into a pretzel. Really insane- would have thought BA was better than this. Frankly- it cancels out a lot of the positive aspects.
Online check-in 24 hours in advance something seems not so easy to check in to pick seats and to print a boarding pass
My experience with British Airways is excellent, thanks for all 🫶🏻✈️
They took my carry on and checked it in. Staff in general at Heathrow are not friendly or helpful
5 days later I have not yet received my luggage so terrible and unacceptable
It would be great to have at least two choices for a food, instead of just plain pasta 😏
Lost luggage l try contact the airline no answer FILE REFERENCE# CHQBA10196/14 SEP24/ 1043 YEE JAMES FLIGHT/DATE - BA202/13SEP/BA666/14SEP NUMBER OF BAG - 1 TICKET NUMBER- BA219096982 COLOR/ TYPE - BLACK DUFFEL/ SPORT BAG TAG NUMBER - BA401690/
Didn’t even get on the flight!! BA had a system crash and knocked many peoples boarding passes back for the connecting flight which we all would have made but ended up missing due to being refused past the barrier. There was one member of staff on and when he shift swapped the new staff member called us liars and that we were going to be too late for our flight hence the knock back which was false. I was an hour and ten minutes early for my connection flight at the time of scanning the boarding pass. Waited for three hours and ended up having to book a train home myself which was 4 hours long! Staff were useless and entire experience was an inconvenience. I had been travelling for three months and of course it was when I was back in my home country that I had the first muck up! Will not be touching BA to fly again
