Cheap price and sources of entertainment
We paid for upgraded seats and did not receive them. We told the crew. They did nothing except say to call or email WOW. So we did. After waiting a half hour they said we would be refunded. Aweek later, we receive an email asking what it is we requested on the call, as if they did not remember to refund us the money for the upgraded seats we never got and should have.
Food was reasonably priced. Price of flight was great.
Not a lot of room. Tight space.
Flight cancelled due to overbooking, notification received while I was en route to the airport. Was assured I would be on the flight for the following day. Awoke next day and called airline to confirm, they stated my refund had been processed, I would not be on the flight, and there was nothing that they could do for me. I was forced to rent a car and take a completely different flight from another airport at a much higher price. Never again.
There was no rebooking to Berlin. WOW offered a flight to Copenhagen with no guarantee of a connection to Berlin.
Same as listed above
Both flights were delayed, no entertainment
The sound for the movies did not work at my seat or my wife's seat.
Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights
Food was ok
The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter
The food and entertainment was good. We got into the plane ver quickly and we were seated towards the front
I have been flying for a while but it is so difficult to find out what fare class you have. the website is not helpful with bag check in information. $90 is way too much to check in a bag especially for an international flight the line at Lisbon for passports is way too long
Boston Logan International (BOS) United States
|Flights Arrive in||Las Palmas de Gran Canaria Gran Canaria Airport|
|Flights Depart from||Boston Logan International|
|Airlines||WOW air, TAP AIR PORTUGAL|
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