SAS (SK) 
| IATA Code | SK |
|---|---|
| Routes | 534 |
| Top Route | Oslo & other airports to Trondheim Vaernes |
| Airports Served | 115 |
| Top Airport | Oslo & other airports |
Pros: Seats ok. Crew very nice.
Cons: Short flight but entertainment is always a nice thing to have
Pros: Amazing crew
Pros: The crew was truly kind and accommodating.
Cons: The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort.
Cons: Don't remember this flight
Cons: We seen other flights go out to the same destination before ours even though everyone should be delayed by the weather. Even flight taking off an hour after our scheduled flight got there a few hours earlier.
Pros: I had a middle row of seats that I was able to stretch out in and sleep.
Cons: Better Food Choices...not everyone likes cheese!!!
Pros: Efficient friendly service.
Cons: We were economy so no food was provided, as expected so cannot rate. No entertainment was offered either.
Pros: Everything!!! Excellent service
Missed flight
Pros: N/A
Cons: I was unable to make it to copenhagen due to missing my connection
Great flight
Pros: The airplane was modern and well kept. The crew were attentive and kind.
Cons: Nothing - our flight out was great!
Broken down airplane
Pros: The crew were fine and the boarding was efficient.
Cons: The TVs were really old - my husband’s broke and mine couldn’t actually play movies due to it not registering fingerprints. The pocket in front of me was also ripped open spilling those annoying in flights magazines and the airplane smelled like the lavatory which was 6 rows up... just broken down and not well maintained. It was only a 9.5 hour flight but I expected better from SAS.
Pros: Good selection of movies and music. Food was mediocre.
Cons: Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again.
Comfortable
Pros: Great food, excellent crew, pillow, blanket, water bottle... what more could i ask for?
Cons: Mildly annoying advertisements for the in- flight shopping during the movies and overhead
Quick flight
Pros: Great crew
Cons: Had to walk up and down stairs, outside, too the plane
Cold, wet, slushy tarmac
Mixed reviews
Pros: Thre movie selection was great
The crew was great
Some of the food (in each meal) was good
Cons:
Parts of each meal were great, parts were gross
$4 for a can of soda? Really???
cancelled 1 day before
Cons: SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled.
Standard flight with SAS
Pros: Nice crew! New A320!
Cons: One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway.
Delay
Pros: Major delay that caused me to miss a connecting flight. Food was also very mediocre (beef with chocolate sauce???) and many people in my flight were forced to check regulation carry ons for exorbitant fees. I would expect this kind of thing from a budget airline like Ryanair or something, but thought SAS could do better.
Pros: Great food, typically on time and very prompt. entertainment was good. It was an older plane so the actual screens and monitors or outdated.
Cons: There were several babies crying for at least 2/3 hours and of course it is not the fault of the crew or airline. But that definitely left a lot of people dissatisfied with an overnight flight in which we are hoping to rest before arriving in Copenhagen.
Seats are getting smaller and smaller. Spaces are very tight but that seems to be the norm with all airlines
Flight to Copenhagen
Pros: Boarding was easy. The flight was smooth. It was a short flight (1.5 hours) so there was no food, but coffee, tea, water and juice was served.
Unexpected
Pros: For a middle seat, it wasn’t bad
Cons: The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable.
Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me.
SAS business
Pros: The quality of the seat, cleanliness of the aircraft (with the exception of the restrooms). Ground and lounge crew excellent and knowledgeable. Boarding was swift but confusing.
Cons: In cabin crew was substandard. Very slow in the food service, often times rude and lound when addressing passengers, and failed to clean the restrooms in flight, which left them in dire state and smelled. An unusually unpleasant set of attendants, and sadly not one of them made up for the lack of professionalism the others showed. No priority boarding, they proceeded with boarding the first half of passengers all at once so rather confusing.
Pros: service was great
flight was on time
luggage came on time
Pros: great service
flight was on time
luggage was on time
Cons: I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!
Late
Cons: Late departure. No roof during queuing for loading and rain...
Cons: Forferdelig innsjekking, lang kø, kun en person som skulle håndtere alle. Bag drop aksepterte kun en innsjekket bagasje for 2 personer selv om vi skulle kunne sjekke inn 2 hver.
Pros: Efficient
Cons: Difficult to find check in at Copenhagen airport
Ok airline, arrogant crew
Pros: On time. Good hardware.
Cons: Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me.
Bound for the USA
Pros: Didn't seem to take long. Crew was friendly. Landing was great.
Cons: I assumed we got a meal, but perhaps I'm mistaken there.
Pros: Great food and service as always
Snow and ice caused out flight to be late. SAS would not let us board.
Pros: Nothing, SAD were so incredibly cruel and nasty and even laughed at us after we got stranded in Copenhagen. 40 hours of traveling, 2 small children, and the sas ticket people laughed at us and refused to help us, even after we agreed to pay THREE TIMES our original fair.
Pros: entertainment in the back of the front seat with great choice of movies
Cons: I would have liked to have had the chance to purchase a better seat. When I asked about it at check-in the plane was full. So I was squeezed in the middle section which made it quite uncomfortable, especially if you have to get up more frequently as an older person, but your neighbor is asleep.
A notification about the possibilities for seat purchases would have been great!
good flight
Pros: food wqs decent entertainment options were also good.
Cons: nothing to complain about except leg space
Smooth punctual flight
Pros: Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free.
Cons: Obviously, no food or water in Economy.
Comfortable seating; little carry-on bag storage
Pros: Plenty of seating room on this flight.
Cons: Little carry on baggage room. At least 50% of everyone's carry-on baggage could not fit on the aircraft.
Comfortable flight; lousy breakfast
Pros: Plenty of room on this flight. The plane was about half full.
Cons: Everyone's breakfast was supposed to be an "egg and bacon" flavored wrap of some sort, but there was absolutely no egg or bacon flavor associated with it. The flavor of bacon is very distinctive. This thing's flavor and texture suggested some sort of very tasteless doughy material, with certainly nothing tasting like egg or bacon inside of it. Ugh.
In a Class All By Themselves
Pros: The total experience from check-in to disembark was extraordinary. The crew were beyond eager to please and extremely responsive. The food was hot and very tasted. The beverage selection was finominal. The cleanliness of the plane and restrooms, although the handle for one of the restrooms fell off the door.
Delayed Arrival/ No Information
Cons: Delayed flight - 2 1/2 hrs. No advance info.
Departure gate change after check in. No Info at original gate. Unfriendly staff.
No apology. No explanation for delay.
Food substandard, even for cheap airlines.
Great flight
Pros: Every seat has bottle of water
All was fine
Pros: The airplane clean ,Food good etc.
Pros: No problems. I was satisfied
Great little plane.
Pros: Loved the service. Nice small plane. Very easy boarding. This is a quick inter-city flight. The plane is small and agile. It did some pretty nimble turns and sharp banking that might be a little too exciting for some.
Great Service
Pros: Planes are newish and comfortable. Decent amount of room in economy. Very good entertainment system with a not of great Nordic content (Swedish, Danish and Norwegian movies) Food was pretty good for an airplane.
The service is excellent. I slept through the meal service, but they still made it a point to get me a meal when I woke up. Old fashioned tea and coffee service, with a steward going up and down the aisles with proper tea and coffee pots.
Very professional, a high end feel to everything.
Pros: The stand was really kind.
I still haven’t made it to my destination.......
Pros: I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay
SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least.
I’m not sure how they expect to gain repeat customers if they treat first time customers like that.
Bad Service In copenhagen
Pros: Beautiful airport, nice merchandise and merchants.flights on time.
Cons: In Copenhagen I left my iphone in the bin during security check. Half an hour later i heard my name on P.A. system. The message was muffled and never repeated. I ran in circles trying to retrieve my phone and I got very poor assistance. I had to be deboarded an boarded again and barely made my flight. I was misinformed several times and ran around the airport with my hand luggage like a chicken without a head. Why wasn’t it brought to my gate? They had my info.
SAS in decline
Cons: We were late and my impression is that the crew is not well organized and costed the delay.
Pros: On time
Cons: Nothing
Pros: On time
Cons: Nothing
Great flight, comfortable
Pros: SAS generally has better planes and more space than most airlines especially in economy class.
Seats were comfortable, not too tight.
Food was good.
Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated.
Cons: Used backup plane. It had an older entertainment system.
They'd rather not help you, even if you offer to pay them...
Pros: Getting off the plane.
Cons: SAS like other airlines gives you a chance to bid on a nicer seat. If the offer is accepted, your card is charged the amount you bid and you are upgraded. If your offer is not accepted, you keep your seat and are not charged for bidding.
I placed a bid for a nicer seat and was informed the day before the flight that my bid was rejected. But when the plane was boarding, I went to the man at the desk and asked if the plane was full. He informed me that it was not, and that I could pay roughly $300 for economy plus, or $1000 for business class.
Online, I was ALLOWED to bid $200 for the economy plus seat. If they are going to reject this offer and then have the seat fly empty, they are a bunch of dicks. They had a chance for me to be a happier customer and to make more money. Now they lost both.
What was also terrible is that when I family with an infant was moved up a few seats, I suggested to the lady next to me who wanted the newly vacant aisle seat that she ask the flight attendant for it. The flight attendant said it was fine. As the lady sitting next to me went to her her new seat, and old man from a few rows up took it. Another flight attendant had promised it to him. So, now the two of us are crammed, she's pissed that the seat she said she could have she couldn't, and I'm there like "My god, they wouldn't even take my money to let me have a nicer, EMPTY, seat."
Poor communication, poorly run. Try another airline.
Cons: I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket.
Will NOT be flying with this airlines again.
Pros: Check in at the airport gate was handled professionally.
Cons: Bought our seats 2 months in advance. One day before flight, saw our assigned seats were changed, someone had our original seats 31G/H, and we were put in 48C/D. Could not get any assistance to correct the
situation until we were at the gate and by that time no comparable seats were available. Also, my husband spilled his drink; one of the attendants said he was too busy to help with cleanup. Fortunately, another attendant came over after my husband went to the galley to again ask for assistance.
A very Professional Airline
Pros: Everything
Cons: Not a thing
Horrible Experience
Pros: Nothing.
Cons: Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today.
Basic travel
Pros: Quick
Cons: Basic travel, if you’re in the US, similar to what you’d find on Southwest. Bare bones but it’ll get you there.
3/5
Pros: The in-flight entertainment options were good.
Cons: My seat was broken and when I alerted the attendant, in a rude tone, she replied “what do you want me to do?” Not exactly the friendliest experience. It was only compounded by the fact that when we were landing, another attendant insisted I put seat completely upright, and when I told her it had been broken the entire trip, she began forcefully shoving my seat. Not awesome.
Disappointed
Pros: Flight was on time. Bathrooms were clean.
Cons: Dinner and breakfast were terrible, especially for a long transatlantic flight.
Attendants were curt.
Movie selection was subpar compared to other airlines on similar flights I’ve taken.
Cons: Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move.
Pros: Seats ok. Crew very nice.
Cons: Short flight but entertainment is always a nice thing to have
Pros: Amazing crew
Cons: Don't remember this flight
Pros: Everything!!! Excellent service
Great flight
Pros: The airplane was modern and well kept. The crew were attentive and kind.
Cons: Nothing - our flight out was great!
Comfortable
Pros: Great food, excellent crew, pillow, blanket, water bottle... what more could i ask for?
Cons: Mildly annoying advertisements for the in- flight shopping during the movies and overhead
Flight to Copenhagen
Pros: Boarding was easy. The flight was smooth. It was a short flight (1.5 hours) so there was no food, but coffee, tea, water and juice was served.
Pros: service was great
flight was on time
luggage came on time
Pros: great service
flight was on time
luggage was on time
Pros: Great food and service as always
good flight
Pros: food wqs decent entertainment options were also good.
Cons: nothing to complain about except leg space
In a Class All By Themselves
Pros: The total experience from check-in to disembark was extraordinary. The crew were beyond eager to please and extremely responsive. The food was hot and very tasted. The beverage selection was finominal. The cleanliness of the plane and restrooms, although the handle for one of the restrooms fell off the door.
Great flight
Pros: Every seat has bottle of water
All was fine
Pros: The airplane clean ,Food good etc.
Pros: No problems. I was satisfied
Great little plane.
Pros: Loved the service. Nice small plane. Very easy boarding. This is a quick inter-city flight. The plane is small and agile. It did some pretty nimble turns and sharp banking that might be a little too exciting for some.
Pros: The stand was really kind.
Great flight, comfortable
Pros: SAS generally has better planes and more space than most airlines especially in economy class.
Seats were comfortable, not too tight.
Food was good.
Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated.
Cons: Used backup plane. It had an older entertainment system.
A very Professional Airline
Pros: Everything
Cons: Not a thing
Pros: Efficient friendly service.
Cons: We were economy so no food was provided, as expected so cannot rate. No entertainment was offered either.
Quick flight
Pros: Great crew
Cons: Had to walk up and down stairs, outside, too the plane
Cold, wet, slushy tarmac
Mixed reviews
Pros: Thre movie selection was great
The crew was great
Some of the food (in each meal) was good
Cons:
Parts of each meal were great, parts were gross
$4 for a can of soda? Really???
Standard flight with SAS
Pros: Nice crew! New A320!
Cons: One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway.
Pros: Great food, typically on time and very prompt. entertainment was good. It was an older plane so the actual screens and monitors or outdated.
Cons: There were several babies crying for at least 2/3 hours and of course it is not the fault of the crew or airline. But that definitely left a lot of people dissatisfied with an overnight flight in which we are hoping to rest before arriving in Copenhagen.
Seats are getting smaller and smaller. Spaces are very tight but that seems to be the norm with all airlines
Cons: I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!
Cons: Forferdelig innsjekking, lang kø, kun en person som skulle håndtere alle. Bag drop aksepterte kun en innsjekket bagasje for 2 personer selv om vi skulle kunne sjekke inn 2 hver.
Pros: Efficient
Cons: Difficult to find check in at Copenhagen airport
Bound for the USA
Pros: Didn't seem to take long. Crew was friendly. Landing was great.
Cons: I assumed we got a meal, but perhaps I'm mistaken there.
Pros: entertainment in the back of the front seat with great choice of movies
Cons: I would have liked to have had the chance to purchase a better seat. When I asked about it at check-in the plane was full. So I was squeezed in the middle section which made it quite uncomfortable, especially if you have to get up more frequently as an older person, but your neighbor is asleep.
A notification about the possibilities for seat purchases would have been great!
Smooth punctual flight
Pros: Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free.
Cons: Obviously, no food or water in Economy.
Comfortable seating; little carry-on bag storage
Pros: Plenty of seating room on this flight.
Cons: Little carry on baggage room. At least 50% of everyone's carry-on baggage could not fit on the aircraft.
Comfortable flight; lousy breakfast
Pros: Plenty of room on this flight. The plane was about half full.
Cons: Everyone's breakfast was supposed to be an "egg and bacon" flavored wrap of some sort, but there was absolutely no egg or bacon flavor associated with it. The flavor of bacon is very distinctive. This thing's flavor and texture suggested some sort of very tasteless doughy material, with certainly nothing tasting like egg or bacon inside of it. Ugh.
Bad Service In copenhagen
Pros: Beautiful airport, nice merchandise and merchants.flights on time.
Cons: In Copenhagen I left my iphone in the bin during security check. Half an hour later i heard my name on P.A. system. The message was muffled and never repeated. I ran in circles trying to retrieve my phone and I got very poor assistance. I had to be deboarded an boarded again and barely made my flight. I was misinformed several times and ran around the airport with my hand luggage like a chicken without a head. Why wasn’t it brought to my gate? They had my info.
Pros: On time
Cons: Nothing
Pros: The crew was truly kind and accommodating.
Cons: The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort.
Cons: We seen other flights go out to the same destination before ours even though everyone should be delayed by the weather. Even flight taking off an hour after our scheduled flight got there a few hours earlier.
Pros: I had a middle row of seats that I was able to stretch out in and sleep.
Cons: Better Food Choices...not everyone likes cheese!!!
Missed flight
Pros: N/A
Cons: I was unable to make it to copenhagen due to missing my connection
Broken down airplane
Pros: The crew were fine and the boarding was efficient.
Cons: The TVs were really old - my husband’s broke and mine couldn’t actually play movies due to it not registering fingerprints. The pocket in front of me was also ripped open spilling those annoying in flights magazines and the airplane smelled like the lavatory which was 6 rows up... just broken down and not well maintained. It was only a 9.5 hour flight but I expected better from SAS.
Pros: Good selection of movies and music. Food was mediocre.
Cons: Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again.
cancelled 1 day before
Cons: SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled.
Delay
Pros: Major delay that caused me to miss a connecting flight. Food was also very mediocre (beef with chocolate sauce???) and many people in my flight were forced to check regulation carry ons for exorbitant fees. I would expect this kind of thing from a budget airline like Ryanair or something, but thought SAS could do better.
Unexpected
Pros: For a middle seat, it wasn’t bad
Cons: The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable.
Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me.
SAS business
Pros: The quality of the seat, cleanliness of the aircraft (with the exception of the restrooms). Ground and lounge crew excellent and knowledgeable. Boarding was swift but confusing.
Cons: In cabin crew was substandard. Very slow in the food service, often times rude and lound when addressing passengers, and failed to clean the restrooms in flight, which left them in dire state and smelled. An unusually unpleasant set of attendants, and sadly not one of them made up for the lack of professionalism the others showed. No priority boarding, they proceeded with boarding the first half of passengers all at once so rather confusing.
Late
Cons: Late departure. No roof during queuing for loading and rain...
Ok airline, arrogant crew
Pros: On time. Good hardware.
Cons: Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me.
Snow and ice caused out flight to be late. SAS would not let us board.
Pros: Nothing, SAD were so incredibly cruel and nasty and even laughed at us after we got stranded in Copenhagen. 40 hours of traveling, 2 small children, and the sas ticket people laughed at us and refused to help us, even after we agreed to pay THREE TIMES our original fair.
Delayed Arrival/ No Information
Cons: Delayed flight - 2 1/2 hrs. No advance info.
Departure gate change after check in. No Info at original gate. Unfriendly staff.
No apology. No explanation for delay.
Food substandard, even for cheap airlines.
Great Service
Pros: Planes are newish and comfortable. Decent amount of room in economy. Very good entertainment system with a not of great Nordic content (Swedish, Danish and Norwegian movies) Food was pretty good for an airplane.
The service is excellent. I slept through the meal service, but they still made it a point to get me a meal when I woke up. Old fashioned tea and coffee service, with a steward going up and down the aisles with proper tea and coffee pots.
Very professional, a high end feel to everything.
I still haven’t made it to my destination.......
Pros: I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay
SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least.
I’m not sure how they expect to gain repeat customers if they treat first time customers like that.
SAS in decline
Cons: We were late and my impression is that the crew is not well organized and costed the delay.
Pros: On time
Cons: Nothing
They'd rather not help you, even if you offer to pay them...
Pros: Getting off the plane.
Cons: SAS like other airlines gives you a chance to bid on a nicer seat. If the offer is accepted, your card is charged the amount you bid and you are upgraded. If your offer is not accepted, you keep your seat and are not charged for bidding.
I placed a bid for a nicer seat and was informed the day before the flight that my bid was rejected. But when the plane was boarding, I went to the man at the desk and asked if the plane was full. He informed me that it was not, and that I could pay roughly $300 for economy plus, or $1000 for business class.
Online, I was ALLOWED to bid $200 for the economy plus seat. If they are going to reject this offer and then have the seat fly empty, they are a bunch of dicks. They had a chance for me to be a happier customer and to make more money. Now they lost both.
What was also terrible is that when I family with an infant was moved up a few seats, I suggested to the lady next to me who wanted the newly vacant aisle seat that she ask the flight attendant for it. The flight attendant said it was fine. As the lady sitting next to me went to her her new seat, and old man from a few rows up took it. Another flight attendant had promised it to him. So, now the two of us are crammed, she's pissed that the seat she said she could have she couldn't, and I'm there like "My god, they wouldn't even take my money to let me have a nicer, EMPTY, seat."
Poor communication, poorly run. Try another airline.
Cons: I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket.
Will NOT be flying with this airlines again.
Pros: Check in at the airport gate was handled professionally.
Cons: Bought our seats 2 months in advance. One day before flight, saw our assigned seats were changed, someone had our original seats 31G/H, and we were put in 48C/D. Could not get any assistance to correct the
situation until we were at the gate and by that time no comparable seats were available. Also, my husband spilled his drink; one of the attendants said he was too busy to help with cleanup. Fortunately, another attendant came over after my husband went to the galley to again ask for assistance.
Horrible Experience
Pros: Nothing.
Cons: Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today.
Basic travel
Pros: Quick
Cons: Basic travel, if you’re in the US, similar to what you’d find on Southwest. Bare bones but it’ll get you there.
3/5
Pros: The in-flight entertainment options were good.
Cons: My seat was broken and when I alerted the attendant, in a rude tone, she replied “what do you want me to do?” Not exactly the friendliest experience. It was only compounded by the fact that when we were landing, another attendant insisted I put seat completely upright, and when I told her it had been broken the entire trip, she began forcefully shoving my seat. Not awesome.
Disappointed
Pros: Flight was on time. Bathrooms were clean.
Cons: Dinner and breakfast were terrible, especially for a long transatlantic flight.
Attendants were curt.
Movie selection was subpar compared to other airlines on similar flights I’ve taken.
Cons: Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move.
